Shows
All Souls CharlottesvilleThe Parable of the Good Samaritan | Brendan JamiesonBrendan Jamieson, a pastor in our community, preaches on fifth Sunday in Ordinary Time.Readings from Sacred ScriptureDeuteronomy 30:9-14 | Psalm 25:1-9 | Colossians 1:1-14 | Luke 10:25-37Intro for Sermon Podcasts Outro for Sermon AudioWe are a community hoping to live the Jesus-way in our city as a people of God’s hospitality, God‘s restoration, and God’s shalom. Learn more about All Souls Charlottesville: www.allsoulscville.com2025-07-1515 min
All Souls CharlottesvilleThe Way Of Vulnerability | Brendan JamiesonBrendan Jamieson, a pastor in our community, preaches on fourth Sunday in Ordinary Time.Readings from Sacred ScriptureIsaiah 66:10-14 | Psalm 66:1-8 | Galatians 6:1-16 | Luke 10:1-11, 16-20Intro for Sermon Podcasts Outro for Sermon AudioWe are a community hoping to live the Jesus-way in our city as a people of God’s hospitality, God‘s restoration, and God’s shalom. Learn more about All Souls Charlottesville: www.allsoulscville.com2025-07-0827 min
Amas Talks PodcastState of customer experience w Luke JamiesonIn this conversation, Amas Tenumah and Luke Jamieson explore the intricacies of Customer Experience (CX) and Employee Experience (EX). They discuss the evolution of CX, the importance of understanding customer needs, and the often-overlooked role of employee engagement in delivering exceptional service. The dialogue also touches on the perceptions of CFOs regarding CX, the rising expectations of customers, and the challenges faced by employees in contact centers. Ultimately, the conversation emphasizes the need for organizations to value both customers and employees to create a harmonious and effective service environment. Luke Jamieson and Amas Tenumah explore the complexities...2025-06-1339 min
Table ServiceThe future of contact centers and CX with Luke Jamieson (Table Service 108)Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.
Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/
Learn more about Luke? Check out https://www.lukejamieson.live/
Find out more about Operata: https://operata.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Mus...2025-04-1525 min
Understand Your Bible | Bible Verses, Inductive Bible Study, Biblical Encouragement, Bible Study Method, Scripture Study Tools309 | Are you living ready for Christ’s return? Luke 17:35 helps us uncover what it truly means to be prepared.Are you living ready for Christ’s return? Angie and Susie look into Luke 17:35 to remember readiness isn’t about grand gestures – it’s about making small, faithful choices each day. Luke 17:35 (NIV)“Two women will be grinding together: the one will be taken and the other left.”https://livesteadyon.com/ To connect with Susie:https://susiecrosby.com/Facebook: @susiecrosbyauthorInstagram: @susiecrosby Susie’s devotionals, “Lighthearted” and “Just One Word: 90 Devotions to Invite Jesus In” are availabl...2025-04-0932 min
Business Transformation Pitch with The CX GoalkeeperThe Way of Working Changed: Building Human-Centered CompaniesIn this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, workplace culture, and recognition. About the Guest Luke is one of the top global influencers and thought leaders on cx, employee engagement and the future of work. What made him this influencer? His rebellious, unconventional approaches, high energy, and creativity. Often referred to as...2025-04-0728 min
The Top Order Cricket PodcastThis Week in Cricket #175: Kyle Jamieson shines, will Jos Buttler be replaced by AI & was the Champions Trophy fun?This week on the show, Binksy, Jamie, Baldy and Stu felt like bouncing around a few topics in the aftermath of the Champions Trophy before the news cycle is dominated by the IPL. There's a bit of ODI format chat, then a quick check-in on the teams we support - Australia, England and New Zealand.The episode starts with a discussion about the Champions Trophy format and ODI cricket in general. Did the tournament make a convincing case that there's still life left in 50-over cricket? Or are ODIs too formulaic? If the number...2025-03-1629 min
Understand Your Bible | Bible Verses, Inductive Bible Study, Biblical Encouragement, Bible Study Method, Scripture Study Tools302 | Who is qualified to serve Jesus? Luke 8:1-2 demonstrates what it takes to walk closely with Christ.Does Jesus affirm women as leaders?Luke 8:1b-2a shows us how Jesus welcomes leadership from those who may not be affirmed to serve in many situations and organizations.Luke 8:1b-2:a (NIV)The Twelve were with him, and also some women who had been cured of evil spirits and diseases: LiveSteadyOn.comTo connect with Susie:https://susiecrosby.com/Facebook: @susiecrosbyauthorInstagram: @susiecrosbySusie’s devotionals, “Lighthearted” and “Just One Word: 90 Devotions to Invite Jesus In” are available on Amazon. https://www.lo...2025-02-1932 min
Let's Talk About EXDesigning Engagement: From Pastries to Playbooks with Luke Jamieson
Introduction to Luke Jamieson: Meet Luke, a self-proclaimed ‘well-behaved larrikin’ and a visionary in employee and customer engagement.
The Story Behind the Bio: Luke discusses his humorous yet insightful take on professional bios and how it reflects his approach to work.
Unconventional Career Paths: From his beginnings as a pastry chef to becoming a CX and EX leader, Luke shares how diverse experiences contribute to his expertise.
Gamification and Engagement: Insights into how gamification can transform workplace culture and employee satisfaction.
Candid Thoughts: A frank discussion about the inte...2025-01-1531 min
Next in QueueBest of 2024Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from the past year.
It’s awfully hard to pick favorites from over 50 guests I hosted in 2024. Each episode was wonderful in its own way. This episode features great moments from Kent Morita, Stacy Sherman, Sarah Hatter, Luke Jamieson, Sarah Caminiti, Lindsay Haun, Matt Beran, Amas Tenumah, Jarad Haggard, Tony Won, and Justin Robbins.2025-01-031h 15
Ticket Volume - IT Podcast92. Customer Experience And Emotional Intelligence: Key Insights and StrategiesEmotional Intelligence, CX, and Building Community with Luke Jamieson and Michael Mattson
In this episode of Ticket Volume, Matt Beran sits down with CX leaders Luke Jamieson and Michael Mattson to unpack the evolving roles of emotional intelligence and community-building in Customer and Employee Experience. From practical advice for fostering employee engagement to the game-changing impact of tools like AI and observability, this episode delivers actionable insights for modern leaders.
Here’s a sneak peek:
1. Why emotional intelligence is the backbone of CX and EX...2024-12-1242 min
The Collaboratory : A Listening Prayer ExperienceAdvent | Day 3Let's look back to look forward as we marinate in Luke 1.
2024-12-0310 min
Glassix SpotlightUnconventional Engagement: Luke Jamieson on Redefining the Future of Work and CXWelcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional strategies that are transforming how companies think about engagement, belonging, and purpose. Luke’s innovative, “well-behaved larrikin” approach to CX and EX has made him a standout figure in the future-of-work landscape.
In this episode, we delve into a range of thought-provoking topics, including:
• Luke’s fresh perspectives on engagement and how his unique journey in CX and EX led him to redefine what it means to connect w...2024-11-2047 min
The Career Flipper PodcastFrom baker & pastry chef to global CX leader, meet Luke JamiesonWhat can baking bread and pastries teach you about working in the customer experience tech space? In today’s episode, host Jenny Dempsey introduces you to Luke Jamieson from Melbourne, Australia. He started out as a baker and pastry chef, wrangled some cattle, tried his hand at graphic design, and eventually discovered his true passion in the customer experience (CX) world. Luke shares how curiosity has shaped his journey and reminds us that careers don’t need to follow a straight line—you can find creativity in any job. He also talks about how hands-on experience often trumps academic degree...2024-10-2429 min
The Career StrategistThe Future of Work: Leadership, AI, and Belonging with Luke JamiesonText me with feedback or questions! Imagine transforming your workplace into a hub of creativity and purpose, where AI serves as an empowering co-pilot rather than a replacement. In our latest episode, we invite you to discover how global expert Luke Jamieson transitioned from baking pastries to leading dynamic contact centers, all while championing the cause of meaningful employee experiences. Get ready to challenge traditional motivation methods and usher in a human-centered leadership approach that moves beyond the mundane and taps into the vast potential of every team member.AI isn't just a tool; it's...2024-10-1550 min
The Career StrategistThe Future of Work: Leadership, AI, and Belonging with Luke JamiesonText me with feedback or questions! What if the secret to revolutionary leadership lies in moving beyond superficial motivators like pizza parties? Join me in an enlightening conversation with Luke Jamieson, a global expert in customer and employee experience, as we explore his unique journey from baker and pastry chef to a prominent figure in the contact center industry. Luke passionately shares his vision of fostering a sense of belonging in the workplace and how AI is reshaping jobs to focus on human-centric roles, providing insights that challenge the conventional approach to employee engagement.We...2024-10-1552 min
LifeCentral PodCastZacchaeus - Hector JamiesonWe learn a lot from Zacchaeus’ account in Luke 19. Are you pursuing Jesus in all you do? What is distracting you from spending more time with Jesus? Have you been delaying what Jesus has been pressing on your heart
to do? Jesus is calling you by name, regardless of what your past or present looks like – will you open the door and invite Him in?
Join us every Sunday morning, 09:00 @ 126 Kruger Road,
President Park, Midrand.
Connect with us through:
Web Site - https://lifecentral.org.za/
Instagram - http...2024-10-0637 minNext in QueueIf Droids Could Think There’d Be None of Us Here featuring Luke Jamieson2002’s Star Wars: Episode II Attack of the Clones introduced the Kaminoans, a civilization skilled at cloning. Like many skilled at developing specific technologies, the cloners of Kamino didn’t spend much time thinking about the impacts of their work. They were skilled at genetic engineering, and they found customers willing to pay for those skills.
Today, cloning people is still taboo but closing voices, faces, and video imagery of people is big business. Despite the glut of customers willing to pay for these new technologies, questions regarding the ethics and long-term impacts of them remain unanswered. Whil...2024-05-0350 min
The Calling (formerly The Agile Contact Centre Podcast)How delegating mundane tasks to AI leads to more engaged employeesAI has been on the lips of every industry in recent years, with contact centres particularly embracing the technology for servicing customers. Can it improve the employee experience as well? Luke Jamieson is a Solutions Consultant with Upland Software and a thought leader in EX and CX. Throughout his career, he has focused on exploring growth and opportunity in the customer service industry and has committed himself to finding creative solutions to common problems. In this episode, Luke digs into AI and the opportunity it presents to improve the employee experience by providing meaningful, impactful c...2024-04-2232 min
All Souls CharlottesvilleLuke 24:36-48Brendan Jamieson, our associate pastor, preaches from Luke 24:36-48 on the third Sunday of Easter.Scripture Passages We join Christians worldwide by reading weekly texts from the Revised Common Lectionary and, over time, hearing the whole gospel story read within our community. This Sunday's readings were:Acts 3:12-191 John 3:1-7Luke 24:36b-48Psalm 4Readings can be found on the Sunday Bulletin and/or the Lectionary Page Intro for Sermon Podcasts Outro for Sermon AudioWe are a community hoping to live the Jesus-way in...2024-04-1628 min
Connected Knowledge from Upland SoftwareKnowledge’s Impact on Change Management with Luke Jamieson and Michael MattsonThis week, we’re talking about change. Big change, small change, and all change in between. But here’s the thing... employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit? Harvard Business Review says employees experienced an average of ten planned enterprise changes in 2022. Gartner research shows employees’ willingness to support enterprise change dropped from 74% in 2016 to 43% in 2022. HBR is calling this gap between those changes and employee’s willingness to adapt to each one is being called the “transformation deficit.” How can organizations get ahead of this...2024-01-1737 min
Connected Knowledge from Upland SoftwareHow Knowledge Management Guides Employee Journey Mapping with Luke Jamieson and Nate BrownIn this episode of Connected Knowledge, we explore how knowledge management can transform the employee experience and unlock greater engagement. Pete Wright is joined by CX experts Luke Jamison and Nate Brown, and together, they dive into the power of the employee journey map and why knowledge management should be at the heart.“Knowledge is the lifeblood of customer service. It's either flowing or it's not,” says Brown. When employees have easy access to living knowledge, they can serve customers with confidence and autonomy. This fuels engagement, innovation, and advocacy. Many companies excel at onboarding but then lose...2023-12-1344 min
BattlecastTo the Last Man: The Second Battle of Fort Fisher /// 83
The Second Battle of Fort Fisher was one of the most important battles of the American Civil War. Fort Fisher was the last shield of Wilmington, North Carolina – the final port open to the Confederacy in 1864. Outnumbered and outgunned, facing one of the largest armadas ever assembled in human history, the Confederates fought to the last man while the fate of a nation and more than one ethnic group hung in the balance. This is the story of that battle. It’s all here and it’s all for free on Battlecast – the world’s foremost podcast on war and its so...2023-11-2100 min
BattlecastA Military History of the Battle of Fort Fisher /// 82
In this podcast history of the Second Battle of Fort Fisher, Dr. Luke Wolf recounts the epic battle in all it’s gory detail. This is part two of an ongoing series. You can find part one here: part one.
Download episode 82 here: download link
Maps and Images:
Extensive maps and images are posted to the definitive historical atlas of The Battle of Fort Fisher located here: Battle of Fort Fisher Atlas link
Music Source:
Karl Casey @ White Bat Audio /// website: karlcasey.bandcamp.com
References:
Th...2023-10-2200 min
3x3 liveTalking 3x3 ft. Luke Tobias JamiesonOn this episode we get the opportunity to sit down with Sydney Sonics big man, Luke Tobias Jamieson to discuss his journey into 3x3. Talking about how his first season of 3x3, 3x3 World tour opener, the EXE playoffs, Australian 3x3 and his future with 3x3.
As we learn more about 3x3 together and the players and people that make 3x3, the dynamic, edge of your seat viewing experience around the world.2023-10-1232 min
BattlecastCivil War D-Day: The Battle of Fort Fisher /// 81
It was Christmas Day, 1864 when one of the largest armadas ever assembled by mankind began to deluge Fort Fisher, one of the largest forts in the world, with tens of thousands of shells. The Confederates refused to surrender and fought to the last man. Their fort guarded the last remaining port of the Confederacy, an essential lifeline of the fledgling nation. If Fort Fisher fell, so too would fall the Confederate States of America and the men on the ground knew it, felt it, and their actions demonstrated they knew it. Death rained from the sky. The earthen walls...2023-09-2200 minAll Souls CharlottesvilleLuke 9:28-36Pastor Brendan Jamieson preaches from the Gospel of Luke on the tenth Sunday in Ordinary Time.Intro for Sermon Podcasts Outro for Sermon AudioWe are a community hoping to live the Jesus-way in our city as a people of God’s hospitality, God‘s restoration, and God’s shalom. Learn more about All Souls Charlottesville: www.allsoulscville.com2023-08-0832 min
Take Your StandS.3 E.24 Distinctives of a Local Church
What defines a local church? I explore five aspects that distinguish a local church from any other group of believers. These points then flow into other implications for a congregation, points that will be covered in future episodes.
Charles C. Ryrie, Basic Theology, (Chicago, Moody Publishers, 1999), 455, Kindle. Ryrie was the one who introduced me to the deeper meaning of “ekklesia.”
Robert Bruce Jamieson III, The Path to Being a Pastor: A Guide for the Aspiring, (Wheaton: Crossway, 2021).
Colin Hansen and Jonathan Leeman, Rediscover Church: Why Why the Body of Christ i...2023-08-0123 min
The Collide PodcastSummer Highlight Series: Breaking Free: Getting Unstuck and Building Confidence with Emily JamiesonLooking for a podcast to fuel and inspire you? Dive into one of our favorites on this Summer Highlight Series episode! Emily Jamieson hops on the pod to share her big heart to see people walk in greater freedom and confidence. Emily is the Owner of Jamieson Coaching. Emily is one of our fan-favorite speakers at Collide conferences. This trajectory shifter will spend some time having a conversation with Willow Weston, Collide’s Founder and Director that is sure to shift your thoughts, hearts, and even path today. We are certain you will walk into something greater as a re...2023-07-1950 minThe Collide PodcastSummer Highlight Series: Breaking Free: Getting Unstuck and Building Confidence with Emily JamiesonLooking for a podcast to fuel and inspire you? Dive into one of our favorites on this Summer Highlight Series episode! Emily Jamieson hops on the pod to share her big heart to see people walk in greater freedom and confidence. Emily is the Owner of Jamieson Coaching. Emily is one of our fan-favorite speakers at Collide conferences. This trajectory shifter will spend some time having a conversation with Willow Weston, Collide’s Founder and Director that is sure to shift your thoughts, hearts, and even path today. We are certain you will walk into something greater as a re...2023-07-1950 min
Connected Knowledge from Upland SoftwareBusiness Process Outsourcers and the True Value of Employee Engagement with Luke JamiesonThis week on the show, we’re talking about BPOs, Business Process Outsourcers, and the role they serve in customer support organizations. Now, once you pull back the curtain on using BPOs for customer support, you wouldn’t be blamed for conjuring stories of customer service frustration, long wait times, mysterious call routing, the works. This week’s guest has a different perspective and the call center leadership CV to back it up.At the top of the list of Luke Jamieson’s many credentials, he’s a customer experience maven and has much to teach about how the BP...2023-07-0634 min
CX Matters12 Key Ingredients of Employee Engagement
Key Ingredients of Employee Engagement
In this episode of the CX Matters Podcast, host Justin Tippett interviews local contact centre and employee engagement expert Luke Jamieson who reveals his 12 Key ingredients of Employee Engagement in a workplace.
In addition to a great checklist that any contact centre manager should use, Luke also shares his definition of employee engagement and explains the difference between employee experience and employee engagement.
Listen now to the Podcast
Just click play below to listen right here in your browser. If you’d rather listen on your fa...2023-06-2610 minCX Matters12 Key Ingredients of Employee Engagement
Implementing Gamification into a contact centre
In this episode of the CX Matters Podcast, host Justin Tippett interviews Gamification expert Luke Jamieson who reveals some great insights and tips if you are considering implementing Gamification into your contact centre.
Listen now to the Podcast
Just click play below to listen right here in your browser. If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
10 May ·
Season 1 ·
Episode 12
Implementing gamification into a contact centre
14 Min, 26 Sec
·
By ACXP...2023-05-1010 minCX MattersWhat is Gamification?
What is Gamification?
In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson.
In this What is Gamification? episode:
Clear definition of gamification
History of gamification in contact centres
Why gamification is used in contact centres
Benefits of gamification
Should you invest in gamification?
How to avoid some common pitfalls
Some tips on how to get gamification right
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, yo...2023-05-1008 min
The Morbid MuseumHuman Dissection in the Anatomical TheatrePrior to the Middle Ages, human cadaver dissections were a societal taboo. Early medical schools across Europe came to understand the necessity of dissection in anatomical education, spurring the construction of anatomical theatres. These spaces provided learning opportunities for students, and satiated a morbidly curious public. The Most Beautiful Anatomical Theaters BY ALLISON MEIER MAY 7, 2014, Atlas ObscuraHistory | Università di PadovaThe Star is the Corpse | History Today Anna Jamieson | Published in 29 Jun 2016Royal Collection Trust30 OF THE OLDEST MEDICAL SCHOOLS IN THE WORLD"Visit the World's Oldest Anatomical Theater Follow the footsteps of some of the greatest medical minds i...2022-12-0543 min
Digi-Talks#7: The World Wide Web with Luke JamiesonLuke Jamieson knows the world wide web like the back of his hand and has witnessed the progression from dial-up internet to the mobile-first movement. Having built websites since the dawn of notepad, learning SEO when Google was new, and entering the data revolution head-on. Luke talks us through what makes an effective website, nurturing your community through the digital landscape, and the future of digital and the music industry.
We hope you love what you hear - so much so you want to give us a follow and maybe a 5 star review?
Or join...2022-09-0553 minNext in Queue#50 - Luke JamiesonLuke Jamieson got sick of the hours of being a pastry chef and ended up in the Contact Center world in Melbourne, Australia. He became an advocate employee engagement through gamification which led him to start his own consulting company. Today, as the Global Content Director at Centrical, he still advocates for great gamification in contact centers. He’s also a certified LEGO® Serious Play® facilitator who uses LEGO to help groups solve problems.
Connect with him on LinkedIn - https://www.linkedin.com/in/luke-jamieson/
Music courtesy of Big Red Horse - https://bigredhorseband.com...2022-09-0239 min
Mission ActivatedWhat Is Gamification, and How Can It Create True Engagement?; with Luke JamiesonToday’s episode brought us the wisdom and insightful genius of Luke Jamieson, on a topic that impacts us all and is even more relevant in our current ‘Great Resignation’ climate. He is a warm, caring human with a long history connecting him to raising engagement and enjoyment for employees. I’m really grateful for his insights today, as we find ourselves moving through more change and evolution in a post-pandemic world.He gives us a view of employee engagement as it’s evolved from it’s inception as a ‘core driver’ and focus for organisations, through to today.2022-05-0359 min