Shows
Coffee Isn't Lunch62. Final Thoughts For Now...We’re wrapping things up (for now!) with a special countdown of your top five favourite episodes, which had you nodding, taking notes, and sending us all the love.From navigating tricky clients to exploring the link between money and success, we’re revisiting powerful convos around ADHD, setting boundaries, and pricing in the hair industry. We’re also chatting about the emotional side of pricing and policies and how mindset and energy management can be total game-changers, especially if you’ve got ADHD.This isn’t goodbye forever, promise! Make sure you're following u...2025-03-2429 minCoffee Isn't Lunch61. Are Your Patterns Playing Out In Your BusinessWhat if your past experiences are secretly influencing your business choices? In today’s episode, we explore the unconscious psychological habits that affect how hairdressers operate. Whether it’s a scarcity mindset or the need for control, these hidden behaviours can make or break your business growth. Listen in to learn how to bring these habits to light and make smarter, more intentional decisions!Resources Mentioned:Ep 9 - Are You Making Secret Deals In Your Business?Hayley's The Resilient Hairdresser MembershipMaddi's Pricing Calculator...2025-03-1054 minCoffee Isn't Lunch58. Where Did All My Profit Go?Feeling overwhelmed by tax season? You’re not alone! This week, we’re diving into the common struggles that self-employed folks and business owners face during this hectic time. We share our stories—like dealing with messy finances and those dreaded surprise tax bills—and why staying on top of things can make life so much easier.A little proactive financial management can go a long way, from tracking expenses and understanding what things really cost to planning ahead. But it’s not just about the numbers. Money stress is real, and we chat about how it affects us...2025-01-2737 minCoffee Isn't Lunch57. What To Do When Your Client Ghosts You?Why Do Clients DISAPPEAR?! This week, we're chatting about the ghosting epidemic plaguing the beauty world. We're discussing the emotional rollercoaster of having clients vanish into thin air, leaving you high and dry. We'll unpack the awkwardness, explore how communication styles have changed, and, most importantly, how to NOT take it personally! We'll equip you with the ultimate guide to chasing down MIA clients (politely, of course!) and navigating tricky client relationships. We'll also help you cultivate a 'bring on the drama!' attitude, focusing on what you can control and turning those ghosting incidents into growth o...2025-01-1332 minCoffee Isn't Lunch56. 2024: Ditch it? Or Do It Again?Are you ready to reflect on the past year and start dreaming big for an exciting 2025? This episode is all about celebrating your achievements, setting clear boundaries, and making self-care a true priority. Maddi shares her journey with financial planning and creating space for meaningful rest, while Hayley explores the power of personal growth and aligning with what truly matters to you.We dive into practical tips like setting clear goals, choosing a guiding word to shape your year, and focusing on internal changes that lead to lasting transformation. Tune in and get ready for a smashing 2025!2024-12-3044 minCoffee Isn't Lunch53. The Problem With Perfectionism...Ever felt like you're your own worst critic? Join us as we dive into the surprising link between perfectionism and procrastination. We explore how the fear of failure and the constant pursuit of flawlessness can actually hinder progress and productivity.We share personal stories, practical tips, and expert advice on how to overcome perfectionist tendencies and embrace a more balanced approach to work and life.Resources Mentioned:Hayley's Build Your Self-Confidence WebinarThe Happiness TrapThis episode is sponsored by Timely, the world's smartest appointment booking software...2024-11-1844 minCoffee Isn't Lunch52. How Much is Enough?What does "enough" mean to you in your life and work? In this week's episode, we explore the idea of "enoughness," especially in the context of the hair and beauty industry and online coaching. We share stories from the moments that made us rethink what truly brings fulfilment and balancing financial success with a meaningful lifestyle. Plus, we dive into the sense of emptiness that can follow achieving big goals, the impact of societal pressures, and the need to set values-driven goals. This episode invites you to consider what "enough" really means for you.This e...2024-11-0436 min
Locker Room Ladies196. Welcome to New YorkThe New York Liberty are WNBA CHAMPIONS… the New York Yankees are going to the WORLD SERIES… and Miss Americana herself brought the Eras Tour to South Florida. In this packed episode, Charlotte and Maddi are both on Cloud 9 (or you could say Maddi is on Cloud 13 and Charlotte is on Cloud Going-For-28.) 2024-10-2556 minCoffee Isn't Lunch51. Are You Looking For Validation In The Right Places?Ever wondered how much social media likes, awards, and client compliments can really boost your confidence (and maybe even your career)? We're diving deep into the world of external validation and discussing the pros and cons.We're sharing our personal experiences and how we've navigated the ups and downs of seeking validation. But don't worry, we're not just talking about the negative stuff! We're also discussing the importance of self-acceptance and strategic choices.Tune in this week for a juicy conversation about external validation in the hair and beauty industry!This episode is...2024-10-2133 minCoffee Isn't Lunch50. Happy Clients, Happy Bank BalanceReady to take your hair and beauty services to the next level? In this episode, we'll dive into practical strategies to enhance the client experience from start to finish.From boosting your online visibility to streamlining bookings and setting clear expectations, we explore how making your clients happy will help bring in more income. Hit play to learn how to create a memorable and satisfying experience for your clients.Resources Mentioned: Maddi's Pricing CalculatorHayley's Lead From The Heart Day at the L'Oreal Academy London 25th Oc...2024-10-0750 minLocker Room Ladies192. Will the Baseball Groundhog See its Shadow?In this episode of Locker Room Ladies, Charlotte and Maddi highlight two incredible women leading NFL teams: Kristi Coleman and Sandra Douglass Morgan. Charlotte and Maddi also give an MLB playoff picture update before recapping NFL Week 3 and giving their survivor picks ahead of Week 4. 2024-09-2734 minCoffee Isn't Lunch49. Get Your Head Out Of Your Client's PurseAre you feeling good about how much you're charging for your services? We're talking about pricing in the beauty and service game today. We challenge you to think outside the box when it comes to setting rates, urging us to avoid making assumptions about our client's financial situations. We explore the psychology behind pricing decisions, understanding that emotions often play a bigger role than we might think.Join us as we discuss the distinctions between price, cost, and value and how to effectively communicate the perceived value of your services. Discover how to rethink your pricing strategy...2024-09-2335 minCoffee Isn't Lunch48. Lessons I've Learned as a Salon Owner with Sheridan MamaWestWant to grow your salon without burning out? Join us as we chat with MamaWest, a Melbourne-based salon boss who's been there, done that. She spills the tea on the ups and downs of expanding her business, including the emotional rollercoaster and how she built a killer team. We dive deep into setting boundaries, managing money like a pro (hint: it's not all about saving), and prioritising self-care. If you're dreaming of owning your own salon, this episode is a must-listen!Connect with Sheridan on Instagram @sheridanroseshaw_mamawestThis episode is sponsored by...2024-09-0938 minLocker Room Ladies188. Love is Blind-Ranking Fantasy Teams (ft. Austin Yusko & Andrew Flaum)Football season is back, and so is the Locker Room Ladies fantasy football league! To celebrate, Charlotte and Maddi invite their significant others, Andrew Flaum and Austin Yusko on the pod to blindly rate each team and see how their draft grades stack up against ESPN Fantasy’s grades. At the end, Andrew and Austin guess which teams belong to Charlotte and Maddi and offer their predictions for who will be crowned champion. 2024-08-3052 minCoffee Isn't Lunch47. Introverts & ExtrovertsAre you sick of the stereotype that all hairdressers are extroverted social butterflies? Join us as we bust that myth wide open. In this week's episode, we explore the world of introverted stylists, exploring their unique challenges and strategies for thriving in a fast-paced, people-oriented industry.From energy management to self-care, we cover it all. We're sharing our practical advice for anyone who's ever felt out of place in the hair and beauty world. So whether you're an introvert looking for inspiration or an extrovert curious about understanding your quieter colleagues, this episode is not to be...2024-08-2634 minCoffee Isn't Lunch46. How Many Hats Do You Wear?How do you handle juggling all the different roles at work and home? Today, we're exploring the idea of "wearing many hats" and focusing on the emotional weight and potential burnout that comes from managing tasks like bookkeeping, customer relations, and household chores. We want to stress the importance of recognising and sharing these responsibilities to prevent feeling overwhelmed. This episode sheds light on women's unique challenges when striving to balance professional and personal duties. Let's chat about this because it's not just about personal well-being but also about creating a more supportive and fair work environment f...2024-08-1940 minCoffee Isn't Lunch45. Talk To Our Agent - with Karrie Fitzmaurice, Founder of KIT StudiosEver wondered what it's really like to have an agent? Join us as we're joined by our very own agent, Karrie Fitzmaurice, Founder of KIT Studios as she shares all about having an agent in the world of hair. Karrie shares the day-to-day life of an agent and how they can supercharge your career. Discover how to know if you're ready for an agent and what to expect from this exciting partnership. Whether you're a budding hairstylist dreaming of bigger things or simply curious about the biz, this episode is packed with insider tips and ad...2024-08-1238 minCoffee Isn't Lunch44. Are You Allowed To Change Your Mind?Is it okay to change your mind? We all know that feeling of sticking to a plan, even when it’s not working. In this episode, we’re diving into why people are so scared to change their minds and how it can hold you back.We’re sharing stories from our hairdressing and coaching careers about the ups and downs of adapting to change. Plus, we’ll talk about the crazy shift from old-school salons to digital bookings and what we’ve learned along the way.At the end of the day, it’s about realis...2024-08-0542 minCoffee Isn't Lunch43. Are You Proud Of Calling Yourself a Hairdresser? Shifting Perceptions in The IndustryTired of the same old stereotypes about hairdressers? Us too. In this episode, we're spilling the tea on the unfair labels slapped on the hair and beauty industry.From misconceptions about intelligence to the impact of social media, we're breaking down why these views are way off base. We're also talking about how we can change the game and give hairdressers the respect they deserve. Let’s get real about it.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and us...2024-07-2944 minCoffee Isn't Lunch42. Stop Procrastinating and Listen To This Episode Right NowDo you ever find yourself scrolling through social media instead of tackling important tasks? Or maybe tidying up the whole house sounds better than organising your overflowing inbox?This episode is all about procrastination - that sneaky villain that holds us back from being productive. We share actionable tips to help you conquer your to-do list. We're talking about breaking down big tasks, the magic of the "five-second rule," and even the surprising link between stationery and procrastination.So ditch the overwhelm and join us! Let's turn you from a master procrastinator into a productivity...2024-07-2257 minCoffee Isn't Lunch41. When Should You Hire A Coach Or Mentor?Feeling like you're going it alone in the hair and beauty industry? Have you considered getting some support to help you thrive? This episode is all about the power of coaching and mentorship! We share our experiences, showing how these can empower you at any stage of your career. We discuss recognising the type of support you need, from strategic business coaching to finding a mentor during a career transition.Join us as we emphasise the importance of being open to guidance, building a strong network, and experiencing the transformative power of mentorship. Tune in a...2024-07-1549 minCoffee Isn't Lunch40. How Much Should We Worry About Our 'Competitors'?Ever get sucked into that rabbit hole of scrolling through competitor salon pages on Instagram? Feeling a little burnt out by the constant comparison game? We hear you! In this episode, we explore how to stay inspired and avoid the comparison trap. We also talk about tools like SWOT analysis to help you identify your strengths and weaknesses while understanding your competition. Plus, how to set healthy boundaries to keep your energy high. Get ready for actionable tips to stay focused and ahead of the curve!Resources Mentioned:Hayley's Burnout & Boundaries C...2024-07-0827 minCoffee Isn't Lunch39. What To Do If You Fall Out Of Love With Your BusinessHave you ever dreamt of throwing in the scissors and walking away from your salon? We've noticed this feeling creeping up on a lot of business owners lately. This episode dives into the challenges faced by salon owners and hairdressers, from the daily grind to the urge to escape.We'll explore strategies for addressing burnout, identifying the root causes of dissatisfaction, and finding solutions that reignite your passion. But is shutting down the business always the answer?Maddie shares her own story of making a tough decision due to health reasons, and we'll discuss the...2024-07-0132 minCoffee Isn't Lunch38. Are Generational Differences Impacting Your Business?How do generational differences shape the hairdressing industry? Today, we’re diving into this fascinating topic by looking at baby boomers, Gen Xers, millennials, and Gen Zers.We’ll explore how these generational differences influence everything from workplace dynamics and leadership styles to motivation and client interactions. Understanding and adapting to each generation’s unique preferences and values is key. Plus, we’ve got some practical tips, such as offering personalised services for baby boomers and using social media to attract Gen Z clients. Join us for this discussion!This episode is sponsored by Timely, the worl...2024-06-2438 minCoffee Isn't Lunch37. Visibility & Getting Over The CringeEver cringed at your online presence? You're not alone, and it's time to flip the script! Join us for a no-holds-barred dive into the world of hair and beauty entrepreneurship, where we tackle that gut-wrenching feeling head-on.In this episode, we get real about personal experiences and spill the secrets of squashing self-doubt and silencing the critics. Inspired by Brené Brown's powerful "in the arena" philosophy, we highlight why it's crucial to identify who's in the cheap seats and who truly matters – spoiler: it's you!We'll arm you with practical tips to build unshakeable confidence and...2024-06-1748 minCoffee Isn't Lunch36. Can You Really Be Friends With Your Clients?Have you ever wondered where the line is drawn between professional ties and being friends, especially when your clients start feeling like your closest friends? In this episode, we dive into the tangled world of friendships within the hairdressing industry! We're getting real about the emotional rollercoaster and the tricky business situations that pop up when those salon chairs become confession booths.We're spilling the tea with our own stories about the tough moments, like when it's time to up those prices (awkward!) or when we're tempted to slip in a sneaky discount. Plus, we're opening up...2024-06-1037 minCoffee Isn't Lunch35. Should You Offer OAP, Student And Blue Light DiscountsHave you thought about how offering discounts affects what you make each month? Today we are chatting about the complexities of offering discounts to your specific groups of your hair and beauty clients. We understand why you might consider offering discounts, especially if it's aimed at certain groups, such as pensioners, students, and emergency service workers but have you considered the long-term impact of doing this?Tune in and hear us discuss the impacts discounting could have on your salon's profitability, and client retention and what you can do instead of offering traditional discounts. This...2024-06-0328 minCoffee Isn't Lunch34. How is Technology Shaping the Future of Hairdressing and EducationWhat impact is technology having on the hairdressing industry? Join us as we discuss this and navigate our tech journeys. We look into the role of tech in fostering human connection and address the fears of robots replacing our jobs. Plus we explore tools like booking systems and AR apps and how they can help us in our day to day. Tune in to explore the intersection of technology and hairdressing!RESOURCES MENTIONED:Booking System Set-Up With LauraThis episode is sponsored by Timely, the world's smartest appointment...2024-05-2741 minCoffee Isn't Lunch33. If We Could Turn Back TimeWhat would we do if we could rewind to the start of our hairdressing journeys? In today's episode, we're sharing what we'd do differently and what we'd keep just the same. From picking our dream salon spot to only taking card payments, would we go full-on specialist or keep our options open? Or how we'd juggle work, life, and our mental health? We've got you covered!Whether you're just starting and need a bit of a steer or you're thinking about shaking things up a bit, this episode's for you. Click play and let's chat about shaping...2024-05-2031 minLocker Room Ladies173. MADDI AND AUSTIN'S PROPOSAL STORY!!!Welcome to the MOST special edition of Locker Room Ladies. Maddi & Austin share their proposal story. Enjoy.
2024-05-1733 minCoffee Isn't Lunch32. Multi Level Marketing: Opportunity of a Lifetime, or Scam of The Century?We've both noticed an uptick in MLM (Multi Level Marketing) activity on social media, especially among hairdressers. It's become impossible to ignore, and we felt it was high time to dive deep into this phenomenon.We've all probably at some point received a DM from someone looking to sell their products or get us to become part of their team, but we're pulling back the curtain and exploring why MLMs are so popular.Plus we shine a light on the darker side of MLMs, emphasising the tiny minority who actually make significant money. The majority...2024-05-1334 minCoffee Isn't Lunch31. Salon Smart: LonelinessInspired by a talk by Monica Teodoro from L'Oréal, we're sharing our thoughts on ways to make the salon a buzzing hub of genuine connection.Find out why a natter with your clients isn't just fab for your business—it's a brilliant remedy for loneliness too! Plus we need to remember that while our interactions with clients can be fulfilling, they should not be our only source of personal connection.And let's not forget the cherry on top: self-care! While a good chat at work is lovely, it's just the start of the journey. So...2024-05-0626 minCoffee Isn't Lunch30. Million Dollar Deals, Making it Work as a Parent, and channelling Beyoncé... In Conversation with Jose Bryce Smith, Founder of O&MAre you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products. In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer battle that inspired her dedication to clean products, and the surprising way she secured a million-dollar deal.Listen in as we tackle topics like gender parity, juggling single parenthood with business, and Jose's ingenious financial...2024-04-1554 minCoffee Isn't Lunch29. Celebrating Milestones and Enjoying The ProcessEver feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing.We chat about creating our own little celebrations, from jazzing up everyday treats to stumbling upon those accidental traditions. Stick around as we talk about self-celebration, finding our supportive spaces, and giving ourselves a pat on the back. This episode is sponsored by...2024-04-0828 minCoffee Isn't Lunch28. The Reality of Online Education and CoachingAre you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer!We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations. But it's not all smooth sailing – we're keeping it real and opening up about the challenges we face too.And let's not forget the importance of keeping it genuine in our teaching, riding out the emotional rollercoaster of when...2024-04-0146 minCoffee Isn't Lunch27. The Truth About Trolls with special guest Heather Mackenzie (AKA Glam By Heather)Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video.Together, we explore the minds of internet trolls, emphasizing the importance of not letting their negativity dim our spirits. We also discuss the strategies we use to shield ourselves from the toxicity.This chat is a must-listen for anyone navigating the digital realm, offering invaluable insights into the resilience needed to...2024-03-2551 minCoffee Isn't Lunch26. Dealing With Tricky ConversationsHow do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techniques to redirect discussions. Hit play and join us as we navigate the delicate balance of keeping conversations enjoyable and respectful for everyone involved.This episode is sponsored by Timely, the world's smartest appointment booking software...2024-03-1841 minCoffee Isn't Lunch25. The Recruitment Crisis w/ answers from Alex SmithDo you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled team. Plus she shares the intricacies of Alex's unique leadership approach and the lessons she has learned by understanding how she leads.Together, we discuss important topics like maintaining a healthy work-life balance and promoting employee well-being, especially in the wake...2024-03-1142 minCoffee Isn't Lunch24. Grieving Behind The ChairGet ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emotional cheerleading.We read a post that Hayley put out to ask her followers about their struggles with grief, how it affected them and how they dealt with the situation. The most common answer that came up was...2024-03-0431 min
Table Talk - A D&D PodcastSession 4: All About Bikes (And Kids On Them) Robert and Maddi switch seats this episode as she takes the lead in talking about a different system, Kids on Bikes! Join us as we explore the rulebook, talk the pros and cons between 5e and Kids on Bikes, and highlight the SICK modules and settings in the back. To wrap things up, join Robert and Maddi as they build characters using the Kids on Bikes system: the Plastic Beauty, Tony, and the Conspiracy Theorist, Aster.2024-03-011h 39Coffee Isn't Lunch23. When is it Authenticity, and When is it Oversharing?Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much.We've got some cautionary stories to share and some friendly advice on steering clear of those awkward moments when you've overshared. So click play and join us as we navigate the world of authenticity as a hair or beauty professional.This episode...2024-02-2633 minCoffee Isn't Lunch22. The Great Divide: Salon Owners vs FreelancersEver noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser.Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From exploring the misconceptions to discussing the impact of online platforms, we leave no stone unturned in our quest for understanding.Discover how we initially sought to separate our programs, catering individually to salon owners and freelancers...2024-02-1932 min
Table Talk - A D&D PodcastSession 2: Can I roll to hit that? Valentines Day Special In honor of a belated love day, Robert and Maddi tackle two things: an incredible and in depth D&D feedback quiz by Justice Ramin Arman linked here, and in depth and intimate looks at character relationships. How do you flirt at the table and not make it weird? How do the villains you make reflect the party they're fighting with? What NPC’s do your player’s connect to and why? Or maybe you just want to listen to Maddi go into excruciating detail about character foils and over analyze every action other PC’s and NPC’s make.2024-02-161h 54Coffee Isn't Lunch21. Two Things Can Be True at The Same TimeCurious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more.Join us as we challenge you to consider both sides of every issue, confront resistance to change, and embrace the unfamiliar with open arms. We aim to encourage you to hold your beliefs lightly, fostering flexibility and a willingness to entertain a range of perspectives.Ready to embrace the...2024-02-1235 minCoffee Isn't Lunch20. To Hire or Not to Hire?Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team. In this episode, we get personal about the psychological hurdles of giving up control, the financial realities of bringing on new staff, and what success truly means to us. We don't shy away from the tough topics: the juggling act of hands-on work versus leading the team, th...2024-02-0544 min
Table Talk - A D&D PodcastSession 0: Let's Catch UpWelcome back to season two of Table Talk! Join for another session 0, a laid back episode where Robert and Maddi catch you up on what they’ve been up to since the last time you’ve heard from them. Listen to Maddi and Robert review her first time in GM seat, a la Kids on Bikes, Percy Jackson style. Then get ready for some tonal whiplash as they tackle the latest in their Super Hero campaign where everyone cried by the end of the last session, even Robert. Finally, stick around for a new segment where the two answer view...2024-02-021h 30