Shows
Quality TimeThe Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of WorkdayConversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized.In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage.Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it?Chano will...
2025-07-2246 minQuality TimeMastering Quality Through Knowledge Management with Rick Nucci, CEO of GuruIt’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck.In this session, Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, engage in a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to decision-making.Rick has been rethinking how companies manage and share knowledge for years. In this chat, he’ll share how Guru builds a culture of quality that scales—by treating knowledge as a living, evol...
2025-05-2950 min
30 Minutes to President's Club | No-Nonsense SalesThe Exact Strategy to Get Stakeholders to Say YES to 7-Figure DealsLearn how Max Licht wins complex 6 and 7-figure enterprise deals by shadowing his prospects’ workflows, de-risking every technical blocker, and turning IT stakeholders into deal accelerators.
🎙 ACTIONABLE TAKEAWAYS:
Map five business or technical processes for shadow discovery and make sure a few showcase your product’s unique strengths.
If a technical eval is dragging, call it out to trigger clarity on what’s needed for a business case and shorten the timeline.
Look for pain points or questions about flexibility as triggers to ask for a shadow session where the prospect demos their workflow...
2025-05-2031 min
30 Minutes to President's Club | No-Nonsense SalesWhy Your Discovery Call Isn’t Finding Real Problems | Bite-Sized TacticsMax Licht (Enterprise AE @ MaestroQA) breaks down his shadow-based discovery process. This technique goes beyond typical discovery calls, allowing you to witness firsthand where inefficiencies and bottlenecks are happening.
1. Identify the Painful Process
- Research the customer's current workflow and tools (e.g., Excel, Salesforce) to understand the manual, time-consuming steps involved.
- This reveals where inefficiencies exist, giving you a clear picture of the pain your solution can alleviate. It also helps you identify the "drag them through the glass" moments where the pain is most acute, which is critical for building urgency.
2. Set Up the Shadowing Session
...
2025-05-1907 minQuality TimeThe Future of Customer Communication is Built on Quality: Insights from Dan O'Connell, CEO of FrontDan O’Connell, CEO of Front, and Vasu Prathipati, CEO of MaestroQA, are tackling a critical question: What separates companies that truly deliver exceptional customer experiences from those that just claim to?The answer? A Culture of Quality. Dan has seen firsthand that speed and volume don’t equal great CX. In this episode, he’ll unpack how the best companies embed quality into every interaction, process, and team—driving consistency, alignment, and customer trust at scale.
2025-03-2453 min
The Hard PivotMaestroQA with Vasu PrathipatiVasu Prathipati is the co-founder & CEO of MaestroQA, a platform that’s redefining quality assurance in customer experience. Under his leadership, MaestroQA has raised $35 million and built a product that helps companies deliver better customer interactions at scale.
In this episode of The Hard Pivot, Vasu shares what it takes to navigate tough decisions as a founder—from building a team that refuses to quit, to questioning the very purpose of a pivot, to why VCs should be funding entrepreneurs, not just founders.
This one is a must-listen for anyone scaling a company in real-time.
2025-03-031h 27Quality TimeHow Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of GainsightIn this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth.As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing...
2025-02-0651 minQuality TimeHow a Culture of Quality Fuels the Subscription Economy: Insights from Zuora’s CEO, Founder of the Subscription EconomyIn this episode, Tien Tzuo, the CEO and Co-Founder of Zuora — and the pioneer behind the Subscription Economy — joins Vasu Prathipati, CEO of MaestroQA, for an exclusive conversation about how a Culture of Quality and QA fuels growth in today’s subscription-first world.As the founder of the Subscription Economy and leader of a company that has secured over $1.7 billion in market value while redefining business models for more than 1,000 organizations, Tien will reveal how prioritizing quality helps companies retain customers, reduce churn, and build long-term loyalty.
2025-01-1557 minQuality TimeUnlock a Culture of Quality: Insights from a Billion-Dollar CEOIn this podcast, Godard Abel, co-founder and CEO of G2 and creator of two cloud pioneers acquired by Oracle and Salesforce, joins Vasu Prathipati, CEO of MaestroQA, to explore why fostering a Culture of Quality is no longer just a best practice—it’s the backbone of successful companies.
2024-12-1853 minQuality TimeBeyond the Dashboard: How QA Unlocks Hidden InsightsWhy does the CEO of a $2B company believe QA beats dashboards? Listen as Auren Hoffman, Chairman of SafeGraph and former CEO of LiveRamp (acquired for $310M), explains why top leaders are turning to QA to uncover hidden risks and make smarter, faster decisions.Auren and Vasu Prathipati, CEO & Co-Founder of MaestroQA, also explore how QA goes beyond surface metrics to reveal the insights that truly drive customer satisfaction, compliance, and business success.
2024-11-1454 minQuality TimeWhy CEO of Bettercloud Didn't Trust Dashboards: How QA Was Mission-Critical to His SuccessIn this podcast, David Politis, former CEO of BetterCloud, who sold his company for $1B, and Vasu Prathipati, CEO & Co-Founder of MaestroQA, reveal the hidden risks of trusting dashboards blindly.Learn how leaders can move beyond surface-level data to uncover the real drivers of business success. Discover why QA was mission-critical in identifying the insights that powered growth and operational efficiency, ultimately shaping the success of a billion-dollar company.
2024-10-3146 minQuality TimeNavigating Legal Risks When Using AI in Call CentersProtect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues. Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.
2024-10-1734 minQuality TimeWhy Leaders Are Failing: Lacking Details in CX Can Cost You CustomersAre you really in touch with what’s happening on the frontlines of your customer interactions? Most leaders aren’t—and it’s costing them big.In this podcast, Loren Padelford, CRO of Slice and former Chief Customer Officer at Bill.com, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, to reveal why so many leaders are failing—failing to get into the customer details that matter most. They’ll show you how missing these insights is costing you customers, revenue, and growth opportunities.
2024-10-1153 min
Investigating PathwaysVasu Prathipati on Becoming An Entrepreneur Right After College | S2 E5Today, I’m joined by Vasu Prathipati, who is the founder of MaestroQA, a platform that software that helps managers deliver better customer service. On today’s episode, we talk through Vasu’s early childhood, how that affected his decision to become an entrepreneur right out of college and how he improved as an entrepreneur by leveraging resources.
FOLLOW Arnav: https://twitter.com/arnavvgarg
FOLLOW Vasu: https://twitter.com/Vasu_Prathipati
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2022-06-0242 min
Entrepreneur's HandbookHow to go from Failure to 300+ Massive Customers w/ Vasu Prathipati | MaestroQAInspirational stories plus practical takeaways from the entrepreneurship world. Today's guest is Vasu Prathipati, the founder of MaestroQA. Vasu didn’t have an easy journey to where he is today. He struggled to get a job after University and then build a business that for many years didn’t quite seem that it was ever going to take off. Now they’ve got over 31 million in funding. Their clients are Monday.com and Class Pass where they are changing the face of customer service for these bus...
2022-05-2645 min
Uncharted PodcastUncharted Podcast #111 featuring Vasu Prathipati: Why Customer Feedback is Critical to Startup SuccessVasu Prathipati is the founder and CEO of MaestroQA - software that empowers managers to coach customer service agents.He grew up in San Diego, went to the University of Pennsylvania, and started MaestroQA (after a couple pivots) right out of school. He loves living in New York City for its colorful, high energy, and fast-paced lifestyle and enjoys spending free time with people who are passionate about their craft and curious about the world.
Connect with Vasu on Linkedin here -> https://www.linkedin.com/in/vasuprathipati/
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2022-01-0323 min