Shows
The Garden Mixer#19 Interview with Marianne and Scott Beuerlein about Garden Rant (from the Archives)Waaaayy back when this podcast was just Leslie doing Into the Garden with Leslie, Marianne was a frequent flyer even though she was just a guest at that time. In this episode, Marianne and Leslie team up with Scott Beuerlein to talk about their "Dear Gardener" correspondence on Garden Rant. Next week Leslie and Marianne, are back, tanned rested and ready for the summer garden and they will be talking about tools!
2025-06-2059 min
Everyone Dies (Every1Dies)"Dying for Sex" - What the Hulu Series Teaches Us About Sexuality and Terminal Metastatic CancerMarianne and Jeanna Ford discuss the Hulu Series "Dying for Sex," a true story about a 42 year old woman with recurrent breast cancer. https://bit.ly/3FQcND3Several patients told Dr. Ford she had to watch this. One patient told Jeanna she felt “seen and heard” as this was the first thing to represent what she was going through as a metastatic cancer patient.Why did they find it so powerful? Listen to our interview with Jeanna as she and Marianne discuss the many facets of the terminal metastatic cancer journey that the show...
2025-06-0646 min
The Core Connect PodcastMarianne’s Pilates Journey (Part 1): When Movement Became MedicineMarianne walked into her first Pilates class in London at 22, just hoping to move without pain. Chronic injuries had ended her rhythmic gymnastics dreams as a teen, and her body was still in recovery. At 16, the pain was so bad her friends would push her around in supermarket trolleys, because walking was too much.A simple, no-frills mat class in 2008, the first time she’d moved pain-free in nearly a decade.What began as physical relief soon became something deeper.By 27, in the midst of a mental health crisis, Pilates gave her...
2025-05-0930 min
The Aspiring Psychologist PodcastBecoming a Clinical Psychologist: My Story - Dr Marianne TrentEver wondered what it really takes to become a clinical psychologist? In this powerful solo episode, Dr. Marianne Trent reads her personal chapter from The Clinical Psychologist Collective for the very first time. She shares her authentic journey from assistant psychologist to qualification, including setbacks, creative CV boosters, tips for reflective writing, and advice for standing out in psychology applications. Whether you're an aspiring clinical psychologist or someone considering the path later in life, this episode offers an honest, hopeful, and practical look at building a psychology career in the UK.Free 5-Day Challenge for Aspiring Psychologists...
2025-04-2832 min
Message In The MiddleSet Your Intentions: Choosing a Word to Guide Your Year - A Solo Episode with MarianneWhether you're looking to simplify your goals, gain clarity, or just live more intentionally, you're in the right place. This week, we're diving into finding a guiding word or theme for the year.Why Choose a Guiding Word or Theme?Simplifies Goal Setting: Instead of rigid resolutions, a guiding word or theme provides an "overarching intention," acting as a compass rather than a specific goal. Clarity and Direction: A guiding word offers focus and eliminates distractions.Gentle Motivation: The focus is on i...
2024-12-2814 minMessage In The MiddlePerfectly Imperfect Holidays: Letting Go of Unrealistic Expectations - Solo Episode with MarianneIn this solo episode of Message in the Middle, host Marianne reflects on her Thanksgiving experience and how she has transformed her approach to holiday gatherings. She candidly shares her journey from chasing perfection to embracing imperfection, creating a more peaceful, meaningful, and authentic holiday season.If you’ve ever felt overwhelmed by holiday expectations or struggled to “do it all,” this episode may resonate with you. Marianne’s insights, personal anecdotes, and practical strategies will encourage you to prioritize what matters, let go of unrealistic standards, and find joy in your messy, but beauty of life....
2024-11-3021 minMessage In The MiddleAre You Living an Intentional Life? - A Solo Episode with MarianneIn this solo episode of Message In the Middle, host Marianne explores what it means to live intentionally, shares examples from her own life, offers insights on key areas to look at if you want to get out of auto pilot and move to a more intentional way of living, and shares some of the benefits of doing so. Key Topics DiscussedUnderstanding Intentional Living: We begin by defining intentional living as making conscious choices to shape your life, rather than simply reacting to circumstances. Foundational Components of Intentional Living: Le...
2024-10-2618 minMessage In The MiddleEmbracing the Mirror: A Journey of Self-Acceptance - A Solo Episode With MarianneIn this candid solo episode of Message In the Middle, host Marianne reflects on a deeply personal moment of self-realization. After years of striving for perfection and external validation, and driving from a place of control, Marianne shares a transformative experience that happened during her nightly routine—a moment when she looked in the mirror and, for the first time, truly saw her middle-aged self with softness and acceptance.She opens up about how her evolving hairstyle mirrored her internal journey, from tightly controlling every aspect of her life to learning to let go, live in the pr...
2024-10-0509 min
The Female Fix podcast: Female & Finance empowermentIsabelle Wiessing en Marianne Bruijn delen hun persoonlijke ondernemersreis“Start with why”– Simon SinekIn deze speciale zomeraflevering gaat founder van The Female Fix Marianne Bruijn in gesprek met ondernemer en Social Media Manager Isabelle Wiessing. Isabelle doet de social media van 5 a 6 vaste opdrachtgevers per maand, waaronder The Female Fix en The Impact Fix. Ook heeft Isabelle haar eigen podcaststudio waar we deze aflevering ook opnemen. Isabelle is nog maar 20 jaar en kan al leven van haar inkomsten.We blikken terug op de samenwerking van afgelopen jaar en wisselen ondernemerservaringen en levenslessen uit. Het is tot nu toe de meest persoonlijke podcas...
2024-06-2855 min
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2024-06-2501 minThe Garden MixerMarianne Willburn, Unpacking the English Garden Tour Marianne and I are home from our travels and in this episode we talk about the very successful first garden tour put together by Marianne and Andrea Gasper. So many fabulous English Gardens-- Rousham, Kiftsgate, Wisley, Blenheim, Waterperry, and that's just the half of it.
2024-06-2459 minThe Female Fix podcast: Female & Finance empowermentMarianne Bruijn vertelt hoe je je vakantiegeld slim besteedtYes het is nu echt bijna zomer. Dus ook je vakantiegeld staat binnenkort op je rekening, mits je in loondienst bent. Natuurlijk mag je jezelf verwennen met een leuke vakantie, wellness behandeling of gezellig etentje met je gezin. Je hebt er immers hard voor gewerkt. Toch is de kunst om ook een deel van je vakantiegeld opzij te zetten, zodat je het geld voor de langere termijn in je voordeel laat werken. Dan is je doel dat het geld op den duur in waarde toeneemt, doordat je bijvoorbeeld belegt of investeert in je persoonlijke ontwikkeling. D...
2024-05-1718 minMessage In The MiddleSetting the Tone for 2024: Choosing Your Word of the Year, a Solo Episode with MarianneIn this episode of Message in the Middle, host Marianne takes the stage solo to discuss the importance of setting intentions for the new year and choosing a "Word of the Year". Drawing on recent interactions with listeners and reflections on her own practices, Marianne shares insights and tips for this empowering process.Setting Intentions:Marianne begins by reflecting on the recent Vision Board session and encourages listeners to set intentions for the year ahead. Whether through a vision board or journaling, she emphasizes the value of clarifying focus areas without worrying about the specifics of ex...
2024-01-2717 min
Moments with MarianneThe Twenty with Marianne BohrAre you ready for your next adventure? Tune in for an inspiring discussion with Marianne Bohr on her new book The Twenty: One Woman’s Trek Across Corsica on the GR20 Trail.Moments with Marianne airs Live in the Southern California area on KMET 1490AM & 98.1 FM, ABC Talk Radio! Marianne Bohr and her husband celebrated their 60th birthdays by hiking the 124-mile GR20 (on Europe’s toughest long distance foot path on the French island of Corsica) — in what turns out to be an emotional, enlightening, and romantic trek where they learn to accept the finiteness of lif...
2023-12-2734 min
WidowTalkHoe staan we ervoor na 3 jaar weduweschap? Marianne Heemskerk in gesprek met Astrid van Heumen - S3-13Deze aflevering ga ik met mijn vriendin en zakenpartner Astrid van Heumen in gesprek. We hebben het over het verlies van haar man. Wat dat met haar deed en de stappen die ze heeft gezet. Het verlies is groot en toch is er ook een gevoel van groei, omdat je gewoonweg wel verder moet.
We wisselen ervaringen uit over onze 3 jaar als weduwe. Bizar dat we een maand na elkaar onze partner verloren, elkaar kenden en zodoende elkaar troost konden bieden. En dat nog steeds doen. Zoiets schept toch een band, hoe luguber ook…
Een persoonlijk ve...
2023-12-2254 minWidowTalkNa 3 jaar kan je de wereld toch wel weer aan? Marianne Heemskerk in gesprek met zichzelf - S3-12Deze aflevering ga ik eens met mezelf in gesprek. Hoe is het 3 jaar na het verlies van je partner. Welke aannames maak je daarover na het overlijden van je partner. Wanneer denk je er weer bovenop te zijn? Na 1 jaar, na 2 of 3 jaar, na 10 jaar? Kom je er bovenop? Of blijft het altijd een korstje waar je af en toe aan blijft haken, zodat de wond weer open gaat? Maar dan voor een klein stukje zodat het korstje weer snel dicht gaat?
Ik vertel hoe ik mijn korstje flink los trok toen ik naar het afscheid ging...
2023-10-2742 minMessage In The MiddleTravel Philosophy: To Plan or Not to Plan? - A Solo Episode with MarianneIn this episode of "Message in the Middle" host Marianne embarks on a solo episode exploring a dilemma that many of us face when it comes to vacation planning: Should we meticulously plan every detail or embrace spontaneity? Marianne reflects on her own experience as a dedicated planner and how it has shaped her approach to trips over the years.The episode's central theme revolves around the age-old question, "To plan or not to plan?" Marianne acknowledges that, for many, the answer seems straightforward, as most individuals naturally gravitate towards either extreme planning or spontaneous travel. She d...
2023-10-2114 minMessage In The MiddleThe Fun Factor: Adding More Joy & Fun to Your Life - A Solo Episode with MarianneIn this episode, I dive deep into what fun means, what it looks like to cultivate a practice of fun & Joy and the types of things that hold so many of us back from doing so. Segment 1: Defining Fun: Our journey starts by exploring the concept of "fun" itself. We'll discuss how it's a subjective and personal experience, and we'll share some engaging anecdotes that illustrate the essence of fun. Plus, you'll learn about the incredible benefits fun can bring to your life.Segment 2: Identifying Fun Activities: We'll provide you with p...
2023-09-2319 minThe Aspiring Psychologist PodcastThe importance of curiosity - Marianne's summer soundbitesShow Notes for The Aspiring Psychologist Podcast Episode: The importance of curiosity - Marianne’s Summer Sound Bites - 02 Thank you for listening to the Aspiring Psychologist Podcast. Welcome to my new short series – Marianne’s Summer Sound Bites! This series is slightly shorter, but packed full of important, smaller topics, to help you stay on track over the busy summer period. I hope you find this helpful, no matter where you are in your journey in becoming an aspiring psychologist – whatever this may look like for you! This episode focuses on our next 2 s...
2023-07-3112 minThe Aspiring Psychologist PodcastPassion & embracing the journey - Marianne's Summer Soundbites - 1Show Notes for The Aspiring Psychologist Podcast Episode: Passion & embracing the journey - Marianne's Summer Soundbites - 1Thank you for listening to the Aspiring Psychologist Podcast. Welcome to my new short series – Marianne’s Summer Sound Bites! This series is slightly shorter, but packed full of important, smaller topics, to help you stay on track over the busy summer period. I hope you find this helpful, no matter where you are in your journey in becoming an aspiring psychologist – whatever this may look like for you! This episode focuses on introduction to my summer...
2023-07-2413 min
Moments with MarianneNeuroaffective Meditation with Marianne BentzenAre we ever tool old to heal our trauma? Tune in for an inspiring discussion with Marianne Bentzen on her new #book Neuroaffective Meditation: A Practical Guide to Lifelong Brain Development, Emotional Growth, and Healing Trauma.#MomentsWithMarianne with host Marianne Pestana airs every Friday at 10AM PST/ 1PM EST in the Southern California area on KMET1490AM & 98.1 FM, an ABC Talk News Radio Affiliate! Marianne Bentzen is a psychotherapist and trainer in neuroaffective developmental psychology. The author and coauthor of many professional articles and books, including The Neuroaffective Picture Book, she has taught in 17 countries and...
2023-07-2255 min
Dyslexia SolutionsBooks by Author Dr. Marianne Cintron to Help Your Genius Students with Dyslexia Discover Their Talent - Using Music and the Science of Readinghttps://www.stepbystepdyslexiasolutions.com/https://www.stepbystepdyslexiasolutions.com/donate/ Books by Author Dr. Marianne Cintron to Help Your Genius Students with Dyslexia Discover Their Talent - Using Music and the Science of ReadingI have poured my heart into these books to tell you about the profound impact music has on teaching reading. Please check them out if you haven't yet. Great for staff PDs and for colleges, and your own personal learning. We also have mugs and t-shirts.Join Dr. Cintron’s Science of Reading I Class Here:https...
2023-07-1303 minMessage In The MiddleA little Q &A with MarianneThis is a solo episode with Marianne as she answers questions posed to her by her listeners and FB User Community. Connect with Marianne: Website: Message In The Middle with Marianne Message In the Middle Facebook Group: https://www.facebook.com/groups/422430469323847/ YouTube: https://www.youtube.com/@MessageInTheMiddle/playlists LinkedIn: https://www.linkedin.com/in/marianne-demello-smith-678b9966 Email: Contact | Message In The Middle with Marianne Subscribe to Message In the Middle: Apple Podcasts Spotify YouTube Leave Us a...
2023-07-0828 min
Dyslexia SolutionsDyslexia A Trait of Genius! It’s Time to Invest in Your Training and Unlock the Genius Mind of Your Dyslexic Child. Dr. Marianne Cintronhttps://www.stepbystepdyslexiasolutions.com/https://www.stepbystepdyslexiasolutions.com/donate/Get Certified and Earn CEUs Please Do It Now! If Not Now, When?https://youtu.be/3l2P5ZxH5A8Teachers and paraprofessionals are paying $30K-$40K per year for three years to receive their Orton Gillingham Training (OG), and the journey still won’t be over! I’ve had over 200 hours of OG practicum and paid $5000 and there never seemed to be an end to the journey!Sign up for my email list here to receive this specia...
2023-06-2804 min
Dyslexia SolutionsEpisode 195 - What is Orton Gillingham? Can You Use Music with Lessons? Here is a Deeper Dive of Dr. Marianne's Step By Step Readinghttps://www.stepbystepdyslexiasolutions.com/https://bit.ly/3zzZEqBhttps://www.stepbystepdyslexiasolutions.com/donate/How Long Should an Orton-Gillingham Lesson take?OG – Orton Gillingham made easy – The Science of ReadingThis is an Intro to my Deeper Dive into Orton – Gillingham. These are the steps we take to teach reading to dyslexic people. The planning takes 10 minutes and the results a lifetime.Take a look.https://youtu.be/doRPWBO5hMEIf you want the materials and training videos, reach out to me.Let’s help...
2023-03-0922 min
The Aspiring Psychologist PodcastAn Aspiring Psychologist Interviews Dr MarianneShow Notes for The Aspiring Psychologist Podcast Episode: 63: An Aspiring Psychologist Interviews Dr MarianneThank you for listening to the Aspiring Psychologist Podcast. This episode is going to be a little different because rather than posing the questions I’ll be answering them! I am joined by my guest and interviewer, Ben Munro. We hope you find it useful. I’d of course love any feedback you might have! The Highlights:00:29: Welcome and intro02:23: Hi to Ben 03:18: Ben’s background 04:51: Ben’s goals07:00: Ben’s 1st question to Marianne!1...
2023-02-2038 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - From Cricket Champion to Mindset Business Coach with Jeremy SnapeMy guest today is Jeremy Snape, former England Cricketer scoring for England, winning man of the match for England - but now running his own Business called Sporting Edge. Jeremy works with the worlds top performance experts and business organisations, hosting leadership programmes targeted to improve the efficiency workspaces. Leaving the professional cricket scene, Jeremy retrained himself as a sports psychologist and he become of the most respected thought-leaders in the subject of winning mindset and has helped establish working environments that remain committed to achieving goals and progressing as a unit. L...
2022-08-2435 minMessage In The MiddleMarianne's take on Just a Thought by Dr. Amy JohnsonFor those of you following along with our book choices in the Private Face Book Group you know that we have been reading Just a Thought by Dr. Amy Johnson. Just a Thought is a self-help book that teaches us that our minds are like machines, like computers. They constantly spit out repetitive stories. They love to replay the past and predict the future. They have conviction over their beliefs. Our minds love drama and exaggeration. Our minds live to create identities for us and then work like crazy to provide evidence that supports those identities and to filter ou...
2022-08-0623 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Andy Wilkins CEO and Co-Founder of FutrWouldn’t it be amazing if you could supercharge your customer experience by deploying a multilingual Chatbot or live chat across all service channels you have got in your business! Yes - it would but….. - Stop right there! Andy Wilkins and his team thought about this Chatbot and Chat technology long and hard. He calls this experience Democratizing access and services! Giving everyone the right to access a service at any given time! One of the challenges we face in AI is that those who have control and influence an excellent customer serv...
2022-07-1336 min
The Operational Excellence ShowOpEx with Marianne Rutz - 9 Ways to be a better TeamleaderWe are manoeuvring through difficult economic times! Geopolitical challenges we can’t impact directly are making our service delivery difficult. So many Ops leaders have been asking me - what can we do for our teams? How do we lead? How do we show up (Remember Episode 100?) Today I’m taking you through 9 Ways to be a better Team Leader! You can Download the slide deck to this episode using the link in the show notes! Links: Slide Deck: https://docs.google.com/presentation/d/1QOq_OUSuxAKSAqNQJ6DZJa...
2022-06-2921 min
The Garden MixerThe Great Dixter Round Up with Marianne Wilbur, 70Possibly the very first plant that Marianne Wilbur and I drooled over when we first got to Great Dixter for the May Symposium was the Persicaria 'Purple Fantasy' so it is appropriate that Persicaria is our Plant of the Week. Marianne and I chat about our week together with Fergus Garrett and the gang at Great Dixter, and why immersing ourselves into the experience was so good for our gardens and for our souls. I also touch on two other garden enhancements that we learned about that week and they are coppicing and meadows.
2022-06-181h 05
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Paul CrichtonFinances and financial viability of a business are hugely important and yet we seen to be reluctant to speak about the ins and outs of staying on top of your financial performance! Very often this starts with simply not knowing or not having clarity of your offering! Your service! Now that’s pretty fundamental! Paul shares with us what he sees in his accounting practice; what happens if your offering is unclear, your customers are not served and your finances go South! We also discuss how important scenario based planning is - so that you ca...
2022-06-1541 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Tommy YionoulisI love data! I love Data Analytics - and if all of this comes in an App - Happy days! My guest today is the Founder and CEO of OpsAnalitica, Tommy Yionoulis! His big promise: You can measure everything, real time in a meaningful way! What’s on paper should be on Ops Analitica! We discuss how Tommy started his business, but also what his clients get when using the App! And no we are not encouraging you to use all the functionality from day 1! Quite the opposite! Start with measuring data that moves the needle the qu...
2022-05-2545 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Carrie-Lynn HotsonYou have to practice for success - a strong statement from Interview Coach Carrie-Lynn Hotson! My guest today is on a mission to help people to be more confident in their next interview and land the role of their dreams! With the great resignation leading to an employee driven recruitment market post pandemic - getting the right job or (for employers) hire the right candidate is absolutely crucial. We discuss how Carrie-Lynn works with candidates, whether they are only starting out or indeed have had a successful career, never interviewed...
2022-05-1846 min
The Operational Excellence ShowOpEx with Marianne Rutz - Customer Service delivery Made EasyIn today’s episode I’m taking you through our brand new course “Customer Service Delivery Made Easy”A dip into each one of the four modules: Recruitment, Onboarding and Training Moving Forward for Growth, Efficiency and Success The Voice of the Customer Quick win’s and Cost Savings You will have a good understanding of how we at Rutz Consulting assess each one of our clients, helping them to understand what they already have in their businesses and what is definitely lacking! Links: Course Waitlist: https://rutzconsulting.com/customer-service-course/ Employ...
2022-05-1119 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Ed Tyson - Chief Architect of Leadership SOPsMy guest today is Ed Tyson - Chief Architect of Leadership SOPs! Of course - I hear you - what has leadership got to do with Standard Operating Procedures? Well - that’s what Ed talks to us about today! Ed has created a Leadership Development framework and methodology helping leaders structuring, operating and perfecting their communities of effort. Ed is also the author of “From Expert to Executive” - where he takes the reader into the environment and mindset of 6 fictional leaders!Book: https://www.leadershipsops.com/book Website: https://www.leader...
2022-05-0440 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Ed Tyson - Chief Architect of Leadership SOPsMy guest today is Ed Tyson - Chief Architect of Leadership SOPs! Of course - I hear you - what has leadership got to do with Standard Operating Procedures? Well - that’s what Ed talks to us about today! Ed has created a Leadership Development framework and methodology helping leaders structuring, operating and perfecting their communities of effort. Ed is also the author of “From Expert to Executive” - where he takes the reader into the environment and mindset of 6 fictional leaders!Book: https://www.leadershipsops.com/book Website: https://www.leader...
2022-05-0240 minMessage In The MiddleMessage In the Middle with Marianne Trailer EpisodeListen as Marianne talks about her love of books and the messages they carry and the intent for Message In the Middle with Marianne Podcast. Connect with Marianne: Website: Message In The Middle with Marianne Message In the Middle Facebook Group: https://www.facebook.com/groups/422430469323847/ YouTube: https://www.youtube.com/@MessageInTheMiddle/playlists LinkedIn: https://www.linkedin.com/in/marianne-demello-smith-678b9966 Email: Contact | Message In The Middle with Marianne Subscribe to Message In the Middle: Apple Podcasts Spotify YouTube
2022-04-2603 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Caitlin Rozario - Co Founder InterludeWe all need breaks in our days - yet ever too often we find ourselves at the end of a busy day, packed with meetings and a ton of deliverables, we are exhausted and we realise - Gosh I didn’t even have lunch today! Caitlin and her partner Will recognised just that, got their heads together and created Interlude - the Desktop Application that allows you to take a meaningful break and a diary holding you accountable to take that break. Whether you love working out, doing yoga, cooking, writing - the application has 8 different activities yo...
2022-04-2035 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Caitlin Rosario - CoFounder InterludeWe all need breaks in our days - yet ever too often we find ourselves at the end of a busy day, packed with meetings and a ton of deliverables, we are exhausted and we realise - Gosh I didn’t even have lunch today! Caitlin and her partner Will recognised just that, got their heads together and created Interlude - the Desktop Application that allows you to take a meaningful break and a diary holding you accountable to take that break. Whether you love working out, doing yoga, cooking, writing - the application has 8 different activities yo...
2022-04-2035 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Jimmy Hosang CEOWhat if…. You could make every conversation valuable? What if….. Your advisors would automatically know what the next good step is for your customer? What if your coaching was really targeted so that your results immediately improve? Sounds like every Contact Centre Managers dream - right? My guest today knows all the analytical pains we have got - and in 2018 he decided to do something about it! Starting a tech company just before the pandemic hit and subsequently growing it to 35 FTE - that’s a remarkable achievement! Jimmy shares very candidly what keeps him awa...
2022-04-1331 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Prabhjot SinghIn today’s service delivery world, we can’t even imagine what we would do without Artificial Intelligence - AI; Data we look at, Data we work with, Data we use to make our customers lives easier and our business lives more successful. In today’s podcast I’m discussing the Role of AI and Process Improvement with Prabhjot Singh, the CEO of Pyze! Prabhjot takes us behind the scenes of Pyze - the leading digital transformation analytics platform, maximizing process efficiency and application productivity! Their product is able to auto-discover complex end to end business process flows, t...
2022-04-0635 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Ellen Wakelam - Business Continuity in Real Entrepreneurial lifeThe very day before the first lock-down was introduced in the UK, Ellen Wakelam, director of “in the Welsh Wind” signed a lease on a pub - to house her new business venture! In today’s Episode Ellen talks candidly how she and her husband decided to follow a dream, waking along the Welsh Coast - which then resulted in going into business together. Hit by the Pandemic and the subsequent impact on business, Ellen very quickly had to become creative! She explains the challenges they met, but also how their creatively enabled them t...
2022-03-3034 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Marc Thompson & Paul Dermott - Secret Sauce in Forecasting & PlanningAt Rutz Consulting we help our clients to optimise the out-put of their workforce, yet still offer plenty of training & coaching. And of course ensure that breaks, weekends, holidays are taken - in other words we offer a deep dive into Workforce Management, which often ends up in a Workforce Management and Planning Service - Done for you so to speak! Today I’m chatting with our very own Marc Thompson and Paul Dermott - WFM & Planning Experts par excellence! Customer Service Delivery Made Easy - Waiting List: https://forms.gle/qf46aKNaDrMtiwcr6...
2022-03-2436 min
The Operational Excellence ShowOpEx with Marianne Rutz - How I built a successful Consulting Business in Customer Service DeliveryToday - I’m taking you behind the scenes of Rutz Consulting! I dive into how I went from an employee to freelancer to CEO of my own consultancy business & the many challenges I faced & learned from along the way. Often I get asked…. How did you do it? In this episode I reveal some of the hurdles I came across from dealing with hiring the right staff, price structuring, marketing, stepping up, creating a delivery framework & so much more. With my 7 steps guide I reveal what I have learned to help others.
2022-03-1619 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Gregorio Uglioni - CCXP Customer Experience Par ExcellenceI’m joined by a very special guest this week: Gregorio Oglioni. Gregorio is CCXP Certified and has been in customer experience for a long long time! Gregorio is one of the very few experts, linking customer experience directly to your P&L! We are discussing this link in our interview today - something a lot of experts shy away from. It’s not that straightforward to calculate your financial investment into hard core dollars - or in Gregorio’s case Swiss Francs! We chat about CX in Switzerland and Globally, we touch on his podc...
2022-03-0934 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Joy Bains (welcome back!) International Programme Management made EasyI’m delighted to welcome back my dear friend Joy Bains. Remember, she was my very first guest in 2020 - Episode 7 which aired on 13th March 2020! Joy is, hands down, one of the best Project and Programme Managers I know. Why is that - you might ask? She always starts her assignments with…. Getting to know her stakeholders. In her line of work this would be the various workstream leads and the executive team she is delivering the programme for. In this episode, Joy shares her passion for multi-disciplined programmes, but also shar...
2022-03-0229 min
Dyslexia SolutionsLearn About Step By Step Dyslexia Solutions and Dr. Marianne Cintron - Dyslexia Specialistdyslexia, mariannecintron, stepbystepdyslexiasolutions, dyslexiasolutions, adhd, learningdifferences, homeschooling, dislexia, IDA, OG,https://www.stepbystepdyslexiasolutions.com/About Dr. Marianne Marianne has lived in the Glendora community for nearly 40 years. She earned two teaching credentials and was working on her first Masters Degree when she was encouraged to join the International Dyslexia Association in the Inland Empire. She hadn’t learned about dyslexia before that. She thought all Special Education students were physically or mentally challenged, in wheelchairs and/or drooled. When she taught third grade and then middle school, she saw bright students who just couldn’t read or wr...
2022-02-2401 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Nuno - Carving a Career in CXHow does a Basketball Player make it to the top of a very well known outsourcer in the Netherlands? My guest today is Nuno van Dunem da Costa, who’s sporting career and professional customer management career are an absolute inspiration! We are chatting about Nuno’s ambition and drive to succeed - as player of the Portuguese National Youth Team and later with a Dutch team, Nuno talks candidly about how he learned to pursue his dream, his career but at the same time not lose himself. He draws many parallels from his active spor...
2022-02-2330 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Marianne WithersI love showcasing successful Contact Centre leaders - especially those who started in the industry as an advisor or team leader! Today’s guest is an absolute inspiration…. Marianne Withers is the CEO of the Verity Centre - a british boutique contact centre and business solutions consultancy! Mariannne started her career many moons ago as Operations Manager for Golley Slater where she learned the ropes of contact centre service delivery. She then rose through the ranks before creating her very own centre just about 8 months ago! And it was not always plain sailing! In t...
2022-02-1644 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - William CarsonGuess what happens when you meet at Waitrose’ wine bar at KingsCross…. You end up working with the #Ateam and are going to win the best Outsource Contact Centre of the Year Awards at the European Contact Centre and Customer services Awards 2021! Speaking to William about Customer Management is just pure joy! When you meet up with people who absolutely love the industry, believe in the opportunities a good customer service centre brings to clients, BPO and agents - my heart just jumps! But not only is William one of the best Directors of Market Engag...
2022-02-0942 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Mark EsseyWith his extensive Financial Qualifications and operational experience in the Financial Services and Banking Sector, Mark founded Debt-IN (Now Capability Working Capital Solutions) in 2008. His hands-on approach, keen operational insight and extensive financial qualifications and experience saw the need to expand offerings to the broader Business Process Outsourcing (BPO) markets, both locally and aboard. Natural progression saw the formation of an umbrella brand, Capability BPO, which enabled the business to strategically transform to include the International Market, serving US and European based companies. Mark has a key focus on bringing the human touch to the BPO Sector...
2021-12-0939 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Alicia Butler PierreI’m delighted to welcome back my dear friend Alicia Butler Pierre! You remember Alicia from our discussion in 2020 (Episode 30 of the Operational Excellence show) - where we spoke about the importance of Operational Structure for Sustainable Success. Today’s discussion is very much centred around the fact that the pandemic put operations and operational excellence well and truly on the map right up to the board room! We zoom in on processes across the supply chain, the importance of continuous improvement but also the need to rapidly change! And - we discuss books! ...
2021-12-0337 min
The Operational Excellence ShowOpEx with Marianne Rutz - People, Process, Profit - 3/3Welcome to part 3 of the people / process / profit mini series! In today's show we are diving into the third P - Profit - in the CX space! Operational Excellence / Customer Service and Customer Experience typically scream COST! Yet - When I speak to clients I am putting a lot of emphasis on the fact that a well managed customer service department indeed can save costs and return a profit - albeit those numbers are not easily drawn out or substantiated. We will cover how you can "Amplify" profits with a focus on cu...
2021-11-2513 min
The Operational Excellence ShowOpEx with Marianne Rutz - People, Process, Profit - 2/3 - Mark BuckleyToday we are diving into the second P in the People - Executing Process - Amplifying Profit - the 3 P’s I am referring to regularly! My guest today is Mark Buckley of MXB consultancy and Associate Director of Rutz Consulting! We are diving into operational delivery best practice! You will learn how to discover what’s “below the surface” i.e. the Iceberg principles, you will hear all about creating a meaningful visual board! And why these boards are so important to encourage accountability, knowledge sharing and also celebrations of a job well...
2021-11-1732 min
The Operational Excellence ShowOpEx with Marianne Rutz - People, Process, Profit - 1/3 - Teresa RobertsonToday we are kicking off a 3 part Series under the Header Leading People - Executing Process - Amplifying Profit - the 3 P’s I am referring to regularly! My guest today is Teresa Robertson of Endrick Consulting and Associate Director of Rutz Consulting! Everything in any business starts with people! In the new normal, nothing is exactly how it was pre covid. Equally important, is the fact that we can’t hide behind the pandemic any longer. An added challenge is the current economic situation driving the labour shortage in the UK. ...
2021-11-1036 minDyslexia SolutionsEpisode 113 - Going to be a Big Brother - Narrated by Dr. Marianne Cintron and Thomas Leon (age 11)https://www.stepbystepdyslexiasolutions.com/This Podcast Introduces my second podcast - Powerful Parenting. You will hear stories read from my book as well as hear about alternatives to abortions on this podcast. Please go there after listening!you can see the youtube link https://youtu.be/XGYSq0jFwdcI’m Going To Be a Big Brother! Replacing Your Child's Stress or Anxiety from Having a New Sibling to One of Joy, Excitement, and Anticipation! This is a narration of my book by Master Thomas Leon, age 11. He is debuting this book for y...
2021-11-0814 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change AgentPeter Ryan is probably the best known and most trusted CX Advisor/Analyst in the Contact Centre Space! Peter has a love of Data, Analysis and Insights like no other - and he can bring figures to live! In today’s episode we speak about the changes in the BPO Market Place.Did you know South Africa is still up there despite the political unrest? Have you noticed the trend to Onshore opportunities companies are now looking for? And - How does cultural fit and acceptance influence decision makers on their cho...
2021-11-0333 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Lady Dion JohnsonI love meeting influential women - today’s guest, Dion Johnson, is one of them! Starting her career in midwifery she is one of the most influential women of colour in the British Executive Coaching space who has taken the word “birthing” to a completely different level! In today’s interview Dion candidly speaks about how we show up in the world of business has led her to make a very bold statement….“We are going the wrong way!” Dion tells us about how writing her book felt like she was pregnant with...
2021-10-2742 min
The Operational Excellence ShowOpEx with Marianne Rutz - Caring for a loved one whilst running your BusinessCaring for a parent is not something you can learn. Balancing the running of your business & caring for a parent brings many challenges. In this episode we examine those challenges & look at ways we can face those difficult circumstances face on. Links: Kolbe A Index: https://www.kolbe.com/kolbe-a-index/ Podcast Episode 28 - how to create an Operational Handbook fit for purpose https://operationalexcellenceshow.libsyn.com/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/ This Podc...
2021-10-2016 min
The Garden Mixer34: Marianne Wilburn on bring plants in for the winter, the Rex Begonia, and the soil knifeThis week the author of Tropical Plants and How to Love Them, Marianne Wilburn, takes us through steps on what plants we may want to over winter, and how to make them happy. This is Marianne's second visit because she is so fun to chat with! The Plant of the Week is the Rex Begonia, and I also talk about some trees I have planted recently, more on composting, and one of my favorite tools, the soil knife.
2021-10-1647 min
Musical Communication PodcastEpisode 3: Interview with Marianne Ploger Part 2Musicians Guide Podcast Feature: Interview with Marianne Ploger Part 2"Marianne Ploger makes her way back to the podcast for an amazing conversation about reforming classical music training by teaching our intuition to become conscious awareness. We all intrinsically understand the music we play, but we learn it through the interface of our instrument. With The Ploger Method and the newly launched Ploger Method Institute, Marianne is reframing our musical minds to help us achieve musical freedom through thorough understanding.“One of the reasons our rock musicians and jazz musicians are some of the best musicians ar...
2021-09-0345 minMusical Communication PodcastEpisode 2: Interview with Marianne PlogerMusicians Guide Podcast Feature: "Marianne Ploger makes her way back to the podcast for an amazing conversation about reforming classical music training by teaching our intuition to become conscious awareness. We all intrinsically understand the music we play, but we learn it through the interface of our instrument. With The Ploger Method and the newly launched Ploger Method Institute, Marianne is reframing our musical minds to help us achieve musical freedom through thorough understanding.“One of the reasons our rock musicians and jazz musicians are some of the best musicians around is because they are imp...
2021-08-271h 07Dyslexia SolutionsThe Power of the Orton-Gillingham Approach Dyslexia Solutions with Dr. Marianne Cintron - Episode 98#Dyslexia #Dr. Marianne Cintron #Orton Gillingham to the Second Levelhttps://www.stepbystepdyslexiasolutions.com/Can I share some great news? I am being nominated for a very special award: National Women of Influence Award – Category Lifetime Legacy Award. Exciting, right? Thanks, Robbie Motter who founded the Global Society of Female Entrepreneurs and nominated me.You can view the video here:https://youtu.be/88QhS_YYKjABut also, I want to share about my Level II reading program using Orton Gillingham methods. My Level I Step Reading has 9 steps and is easy to...
2021-08-1914 min
The Operational Excellence ShowOpEx with Marianne Rutz - Celebrating Focus and JoyToday’s episode is slightly different! We are talking about celebrating success! And my two personal words for this business year…. Focus & Joy! What’s my secret sauce? Could that also be your secret sauce? Book recommendation: https://www.amazon.co.uk/Revelations-Business-Connecting-Your-Purpose-ebook/dp/B07965M5QC Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/ This Podcast is produced by: Andrew Madden Photography & Media Production
2021-07-3020 min
a very capable hot messEpisode 15 Marianne and Ryan catch up on lifeEpisode 15: Marianne and Ryan catch up on life. Marianne shares her trigger experience at the car dealership, and Ryan shares his exciting kayak trip. Don't forget to share and review our podcast for a chance to win an autographed copy of the "Ryan in Jorts" print. Also, head on over to Instagram to cast your vote in the poll: "Who wore it better?https://trained.truckersagainsttrafficking.org/Marianne Thomas and Ryan Marloaverycapablehotmess.comemail: averycapablehotmess@gmail.comInstagram: @averycapablehotmessDukes youtube channel : https://youtu.be/7Jo4...
2021-07-2155 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents – Julien RioWhat does CX have to do with French Cuisine, with Hongkong or Marketing! Actually everything if you are Julien Rio! In today’s interview my guest shares the 3 ways of gathering feedback from your customers. He also alludes to the Dunning-Kruger Effect - which he says is omnipresent in CX and where you as the CEO can start implementing CX without breaking the bank! We also open “Pandora’s box”... by asking the question - Who should the Head of CX report to….An interesting and exciting discussion! Website: htt...
2021-07-2134 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Jo Regan-IlesHuman Resources has evolved so much over the last couple of years - never mind throughout the Covid-19 Pandemic! Meet Jo Regan-Iles, Group People Officer for The Sigma Financial Group and one of the few Commercial HR leaders having the employees at the centre of everything She does. In today’s episode Jo is sharing with us what Business Transformation and Change looks like in HR. How TUPE can create risks for the business if not dealt with in a diligent manner. She also alludes to how to instil a high performance culture in the fi...
2021-07-1540 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Jo Regan-IlesHuman Resources has evolved so much over the last couple of years - never mind throughout the Covid-19 Pandemic! Meet Jo Regan-Iles, Group People Officer for The Sigma Financial Group and one of the few Commercial HR leaders having the employees at the centre of everything She does. In today’s episode Jo is sharing with us what Business Transformation and Change looks like in HR. How TUPE can create risks for the business if not dealt with in a diligent manner. She also alludes to how to instil a high performance culture in the fi...
2021-07-1440 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents – Clive EllefordeAutomation is a big deal in the contact centre world! The tools we need and use, often at a significant cost, are supposed to make our front line agents more productive at the right time, the customers' life easier and the FCO’s cost reduction programmes successful. But… is this really what happens? Our guest expert today, Clive Elleforde will share insights and considerations with you, digging deep into his vast experience in automation and a comprehensive understanding of the impact voice automation has on customers and businesses alike! Links Cliv...
2021-07-0744 min
The Operational Excellence ShowOpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (English)Today - we are diving into the why, what, and how of the German DACH Customer Experience Awards with moderator and organizer Marcus von Kloeden! Marcus takes us behind the scene of this very first DACH summit and CX awards - not something you do easily in the midst of a pandemic! We discuss the following topics What are the DACH customer experience Awards? Who should participate in this awards How can you apply and what can you expect from the Awards? When and where do the DACH CX Awards take place? ...
2021-06-3037 min
The Operational Excellence ShowOpEx with Marianne Rutz -Customer Experience CCXPI recently took my Customer Experience Management course with Daniel Ord of Omnitouch International with the view to sit my CCXP Exam in the next couple of weeks. Today - I am taking you through this course…. In an effort to give you some clarity what Customer Experience really is and what we deem to be the 6 Core Competencies in CX! DACH CX Awards Website: https://www.dach-cxa.com/ Marcus von Kloeden on LinkedIn: https://www.linkedin.com/in/marcusvonkloeden/ Omnitouch international: https://www.omnitouchinternational.com/ Maria...
2021-06-2319 min
The Operational Excellence ShowOpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (German)Heute unterhalten wir, Marcus und ich, uns über die allerersten DACH Customer Experience Awards! Marcus erzählt uns wie er dazu kam, diese Awards auszuschreiben, warum er glaubt, dass es ein Live-Erlebnis sein soll und was in ihm vorging, als die Pandemie ihn gezwungen hat, diesen Event von 2020 auf 2021 zu verschieben. Wir diskutieren die folgenden Punkte: Worum geht es bei den DACH Customer Experience Awards Wer nimmt an diesen Awards teil Wie nimmt man an den DACH CX Awards teil und wie ist der Ablauf der Awards? Wann finden die DACH CX Awards statt
2021-06-1644 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents – Hans Luyts - How to make the IT department redundant!This week’s leading Gent is Hans Luyts , a knowledge management consultant who helps the IT team solve the knowledge and communication challenges that bottleneck their productivity. He makes quite a bold statement…. Nobody should need to call the IT department. Full Stop. In this episode, Hans candidly shares the massive changes and challenges he sees when working in an IT team and how he helps his clients to: 1. Reduce Costs2. Innovate faster3. Deliver peace of mind to their customers and their staff. I highly recommend you take the k...
2021-06-0231 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies – Daniela SemecoDaniela Semeco, a polyglot born in Venezuela, acquired her language skills during time spent in France, Germany, USA and Venezuela. Before starting her company, Polyglotte, she worked a few roles: as a medical and legal interpreter for over ten years, tour guide, and customer service agent at a small San Francisco company. At this last job, she remembers how one of her fellow agents copy pasted symbols from a Word doc all day long. He was French, but had always lived in California and didn’t know the French keyboard layout by heart. Daniela realized wh...
2021-05-2632 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents – Paul Carter - How to build a multilingual recruitment businessWith Brexit done - all of you serving customers in more than one languages, well more than just English, you know how difficult it has become to recruit the right talent for your French, German, Spanish, Dutch customer service teams. On top of the language - you also face the fact that the pandemic has accelerated digitalisation and automation in service delivery. Now you have got a double whammy - you need the language and the digital skill-set! Here is where CMR recruitment comes in! I’ve had the pleasure of working with Pa...
2021-05-1941 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leaders in ServiceWhat if you could deliver High quality Customer Service and High profitability? In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote! How can you stand out in customer service and make money / reduce the cost? 1. Harvest your low hanging fruitYou will find it’s not that difficult! 2. Empower your people to take actionGive them the platform and tools to take action!3. Use Automation wiselyIt doesn’t take much to get your...
2021-05-1312 min
The Operational Excellence ShowOpEx with Marianne Rutz - Holistic Customer Service Delivery....Is it possibleIn today's episode I will be discussing the topic of Holistic Service Delivery......yes - really. Something of which I would never have heard myself saying 5 years ago. What is it though? How it is defined & how does it relate to the contact centre industry. The changes I have witnessed over many years in contact centres, in it's various sectors and how Holistic Service Delivery ties together with human values of wanting to deliver a great service. You will also learn of the upcoming online summit "Leaders in Service - The Route to...
2021-05-0508 min
The Operational Excellence ShowOpEx with Marianne Rutz – Leading Gents – Lee HoughtonLee Houghton knows all about knowing…. And subsequently doing! If you are leading an operational team or a change team - you must meet Lee! As a Business Improvement Coach, Leadership Coach, Change Agent Mentor & Podcast Host, Lee has had the most random of journeys to get to where he is today. His journey has provided him numerous unique and transferable learning experiences enabling Lee to support Change Agents and Leaders to be more confident, more influential and deliver significant sustainable improvements. Lee is the co-founder of Get Knowledge, a business improvement company. I'm on a mission to...
2021-04-2838 min
The Operational Excellence ShowOpEx with Marianne Rutz – Leading Ladies – Sarah Al-Hussaini of Ultimate.aiSarah Al-Hussaini is the Co-Founder and Chief Operating Officer of Ultimate.ai, the world's leading customer service automation platform, powered by artificial intelligence. Ultimate has been named by WIRED, as one of Europe's Hottest 100 Startups and by Forbes, as a Top 100 Most Innovative Companies globally. Today Sarah shares her views and gives insights to the future of how emerging technologies can be used in the customer service sector and how women can & should be at the forefront of this. Sarah's Linkedin: https://www.linkedin.com/in/sarah-al-hussaini/ Ultimate.ai We...
2021-04-2143 min
The Operational Excellence ShowOpEx with Marianne Rutz - Lorna (Harper) Dunning - Why I Left My Executive Role To Mentor ExecutivesA Mentor on a mission to guide you towards an exceptional life. Lorna wants you to spend your days feeling energised and fulfilled, continuously creating powerful results in all areas of your life. This is for you, your business, your career, leaders, teams & their employees. Lorna fell in love with Personal & Professional Development over 20 years ago. After studying Tony Robbins, her stagnant career took off and she enjoyed 20 years in senior leadership positions within global organisations, in Financial Services, Travel and BPO. In her role as Vice President of Transformation at A...
2021-04-1443 min
The Operational Excellence ShowOpEx with Marianne Rutz - Karen Levett - Inside the Chat(ter)boxYou probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool. Now - as a contact centre channel goes - chat has been around for a long time! Yet - it is also one of the tools, that if going wrong, it’s badly wrong! As a managing partner of the Live Chat Factory, Karen and her team work with brands on their chat presence. But not only does she train chat-etiquette (and...
2021-04-0740 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents with David Rumble My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space! We all know that consultants have a mixed reputation - so what David has got to share is not only how to be a consultant but also what it takes to bring about real change in the industry. Adding value as consultants can be hard, a...
2021-04-0646 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Nathalie Baron from Uniquepathways I’m so proud of today’s leading lady, Nathalie Baron, Founder of Uniquepathways! She is a fellow Swiss with a wonderful Coaching Practice for Female Executives.
Nathalie brings to the table over 15 years of traveling, working and consulting in the world of business and talent management. As a professional certified Coach, Strategist and Trainer in the fields of Career Management, Leadership and Personal Branding, what really motivates her is to inspire, reveal and mobilize the potential and talents of her clients to help them achieve meaningful careers that resemble them. In her ca...
2021-04-0636 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents Mark WaltonThis episode couldn’t come any more timely…. Just recently two major UK banks have announced that their working from home solution is here to stay!
But…. Mark Walton boldly says….. Not everyone is cut out for Home Working…. And Home Working is not for everyone.
So - how do you ensure you have got the right people and the right environment?
Mark has been CEO of Sensée since Feb 2019, leading the growth of the business. Sensée is the UK's leading, if not only, ethically-driven true Home Working specialist, delivering consultancy, platforms, technology ecosystem and a large hi...
2021-03-3144 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents with Mark HillaryIt’s not everyday that I get to sit down with an accomplished author in the Customer Service and Customer Experience Space!
Mark Hillary is a British/Irish writer and analyst based in São Paulo. He is a former technology director turned communication adviser via his experience writing books and blogs on technology, work, and globalisation. He continues to write books on the future of technology and CX, contribute to media debate, advise corporate leaders, and ghost-write content for several leading global CEOs.
Mark candidly shares his journey in the industry, starting out in technology...
2021-03-2442 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Gents with Alex MeadAlex Mead was probably every contact centre manager's nightmare agent! He would not get off the phones until he was able to help the customer. He would promise a callback and do it - long before the industry realised that this might be a good process to offer. And Alex clearly knew from the very start of his career - we are in the business of helping to solve problems. In his career, Alex has designed customer service departments for many well known firms, including IAG where British Airways belong to! Some of his solutions...
2021-03-1745 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies with Marianne Rutz as GuestToday’s Leading Lady is…. Yes you guessed - it’s myself! I am interviewed by Teresa Robertson, Associate Director of HR and L&D at Rutz Consulting.
I’m honoured to be in this line-up.
My career started in Travel & Tourism - and I fell into the Customer Service / Contact Centre World by accident, as so many of us do.
Having climbed the corporate ladder, thoroughly enjoying my career, I was pulled out of it quite rudely.
In this episode you learn how despite the big C - in fact today I would say because...
2021-02-2440 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Tugs SmithToday’s Leading Lady is Tugreofia Smith, lovingly called Tugs, Vice President of A&T Ascension Consulting Inc!
ATAC is a Canadian based virtual service BPO. The jewel of their organization is their people. Remote work from home is the new frontier for many. However, Since 2011 A&T Ascension Consulting Inc. (ATAC) have been the trail blazers in the Canadian Marketplace. Tugs and her team strive to constantly evolve while staying focused on client-satisfaction and results. Today Tugs shares the importance of being a dynamic leader and how this shows in her business. She candidly talks...
2021-02-1733 min
Dyslexia SolutionsHow to Get Dyslexia Testing - What are the Steps to Getting Services for Your Child? An Interview with Marianne Young -Episode 58https://www.stepbystepdyslexiasolutions.com/How to Get Dyslexia TestingWhat are the Steps to Getting Services for Your Child?Interview with Marianne Young, author of Raising Exceptional Children, and Founder of Exceptional Advocacy Services will share her secrets to getting the correct services for your child who is dyslexic or autistic. Her son was both. He wasn’t diagnosed until grade 3 and now he is in high school. Learn of her journey, and it will empower you!Please subscribe to our channel, and share this video! If this video has inspired yo...
2021-02-0818 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Celine Chan from Webhelp AsiaToday’s Leading Lady is Celine Chan, Managing Director of Webhelp Asia (formerly Sellbytel). Celine joins us from Kuala Lumpur, talking us on her professional journey; starting as, what her father perceived to be a sales girl, to becoming MD of the Asian Business for Webhelp, a global Outsourcing Firm.
Celine was appointed as the Managing Director of Asia Pacific for Webhelp since 2018. She is a graduate from RMIT Melbourne, Australia with a Bachelor of Business (Accounting). She started her working career as an accountant in one of the major accounting firms before moving into a star...
2021-02-0334 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Paula Kennedy Garcia from ConcentrixToday’s Leading Lady is Paula Kennedy Garica, Vice President of Concentrix, an award winning global outsourcing solutions provider. Paula started her career in the contact centre world as Sales Manager in BTNI before moving into the outsourcing space and serving well known service providers such as Teleperformance, HCL, TeleTech, Sitel and now for the last 5.5 years with Concentrix.
Today we chat about what is needed to make it to the top in an international firm… and it might not be what you think it is! Hear Paula speak about Finding the North Star, the importan...
2021-01-2734 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Shannon BurchShannon Burch, Director of Western Financial Group and Co-Founder of Brilliantly Forward
This week's Leading Lady is Shannon Burch, a banker through and through! Shannon can look back on a long standing career in Banking and Customer Service! She served CIBC as Vice President, as Director of Business Solutions and Operational Projects with Scotia Bank in Toronto. She led a multi-layered team of 67 leaders and 300 staff across 31 branches as Vice President Everyday Financial Services with ATB Financial before moving to the Western Financial Group where she is the head of the customer contact centre.
Shanno...
2021-01-2033 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Amal HassanAmal Hassan, Founder and CEO of Outsource Global, Nigeria.
The very first guest in this exciting Leading Ladies Series is Amal Hassan.
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals. In 2003, Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians, especially women. Her passion to unlock Nigeria’s developmental potentials through technology-driven innovation and value-addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talent and creating employment for young Nigerians. In 2013, she founded...
2021-01-1339 min
The Operational Excellence ShowOpEx with Marianne Rutz - Is your Contact Centre Brexit-ProofOn 01 January 2021 the UK leaves the EU and we are facing new ways of doing business in our contact centres. We have had 4.5 years to prepare for this moment! In this episode I’m looking at what you need to do for your people, your processes and how to safeguard your profit in the post EU world! Although, at the time of recording there wasn’t a final decision on whether we leave with or without a deal - but things change regardless. Marianne on LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/
My Podca...
2021-01-0614 min
The Operational Excellence ShowEpisode 45 - OpEx with Marianne Rutz - The Key to HappinessGratitude is the key to happiness! Even in difficult times like 2020 - where so many people have suffered the loss of a loved one, lost their job maybe, struggled with loneliness or depression - Practising gratitude can change your day!
Step 1: Thank
Step 2: You
Then Thank you, Thank you, Thank you for each step…
Marianne on LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/
My Podcast is produced by: https://www.unavoided.com
2020-12-0417 min
The Operational Excellence ShowOpEx with Marianne Rutz - Your Daily 15 Minute Fix for SuccessThere is ONE hack I want you to do every single day! In this episode I tell you why it’s important to stick with this one hack! You will also learn... How knowing your leadership Style and your Kolbe support your teams performance
How you can have ONE hack conversations with all your team members
How to address the strengths or the lack of performance with your team members in 15min every day
How to schedule a Power Hour
LeapAcademyInternational: https://leapacademyinternational.com/product/team-turn-around-bootcamp/ Eisenhower Matrix: https://drive.google.com/drive/u/0/fo...
2020-11-2717 min
The Operational Excellence ShowOpEx with Marianne Rutz - LinkedIn with Louise - Corporates on LIMy Guest today is Louise Brogan - the founder and owner of Social Bee Northern Ireland (NI).
Louise started off as a Social Media expert, providing training on Facebook set up, usage, LinkedIn and other Social sites. Over the last year however she very much niched down into LinkedIn and has become one of THE most recognised experts for LI in the UK.
She has written articles for the Social Media Examiner - an esteemed and well thought of online magazine, she has been published in the Huffington Post and the Guardian. Louise hosts regular free LI training...
2020-11-0646 min
HemmaEpisode 15 - Når Marianne blir statsminister flytter pappa til SpaniaNok et familiemedlem gir seg til kjenne i ukens podcast.
Pappa Hans og venninne Andrea er på besøk hos Marianne, mens Ida er isolert i Oslo.
Historiene sitter løst når Hans får muligheten til å hente frem stolte minner, og beskriver Marianne som en blanding av fagforeningsleder, kommunist og rødstrømpe.
Marianne og Andrea kommer med sine karantenetips og er for øyeblikket mest av alt stresset for at polet snart blir koronastengt.
2020-03-3142 min
The Sustainable Living PodcastA Tiny Home Update with Marianne & EmilyEmily and Marianne catching up. Emily recently moved from Minnesota to Colorado to help build the tiny house community she wants to live in. Right now, she, her family, and pets live in a camper. Soon, their tiny home will arrive in Colorado driven there by an experienced tiny home mover. Emily's Update on Tiny Home Living and More Marianne & I (Emily) had a great conversation where I update her on our exciting adventures since our last interview in episode 116. We start with my new book that is now out and available wherever books are s...
2018-04-1945 min