Shows
Radju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.02.12Il-miraklu ta’ Radju Marija - 2026.02.12 by Radju Marija Malta
2026-02-1828 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.02.05Il-miraklu ta’ Radju Marija - 2026.02.05 by Radju Marija Malta
2026-02-1126 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.29Il-miraklu ta’ Radju Marija - 2026.01.29 by Radju Marija Malta
2026-02-0430 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.29Il-miraklu ta’ Radju Marija - 2026.01.29 by Radju Marija Malta
2026-02-0223 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.22Radju Marija Malta - 2026 - Skeda Xitwa - Ġimgħa 4
2026-02-0123 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.15Il-miraklu ta’ Radju Marija - 2026.01.15 by Radju Marija Malta
2026-01-2325 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.08Il-miraklu ta’ Radju Marija - 2026.01.08 by Radju Marija Malta
2026-01-1823 minRadju Marija MaltaAħbar ta' Ferħ - 2026.01.01 - L-Ewwel tas-Sena - Marija Omm Alla - Sena AAħbar ta' Ferħ - 2026.01.01 - L-Ewwel tas-Sena - Marija Omm Alla - Sena A by Radju Marija Malta
2026-01-0950 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2026.01.01Il-miraklu ta’ Radju Marija - 2026.01.01 by Radju Marija Malta
2026-01-0919 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2025.12.18Il-miraklu ta’ Radju Marija - 2025.12.18 by Radju Marija Malta
2025-12-2929 minRadju Marija MaltaIl-miraklu ta’ Radju Marija - 2025.12.11Il-miraklu ta’ Radju Marija - 2025.12.11 by Radju Marija Malta
2025-12-1929 min
Brain Boosted Transformation#37 - Mut zur Zuversicht - Interview mit Vera Starker und Dr. Katharina RoosImpulse für mehr Zuversicht und Selbstwirksamkeit in herausfordernden Zeiten.
In dieser Episode von "Brain Boosted Transformation" tauchen wir tief in das Thema Zuversicht ein und erkunden, wie wir in herausfordernden Zeiten zuversichtlich und selbstwirksam bleiben. Ich habe die große Freude, mit den Autorinnen des Buches "Mut zur Zuversicht" Vera Starker und Dr. Katharina Roos zu sprechen. Ihr Buch hat es innerhalb einer Woche auf die SPIEGEL-Bestseller Liste geschafft und bietet wertvolle Einsichten und konkrete Empfehlungen für mehr Zuversicht im Alltag.
Wir führen das Gespräch Anfang Juni 2024. Eine Zeit in der sich die wirts...
2024-06-1755 min
Kafijas pauzeOlga un Māris Veliki dodas misijā - atvadas no Radio Marija | Kafijas pauze | RML S09E120 | Pr. Jānis Meļņikovs | Olga un Māris Veliki | 05.06.2024Olga un Māris Veliki dodas misijā - atvadas no Radio Marija.
2024-06-0551 min
Iota UnumTridentes koncils pret luterisma maldiem. 1. daļa | Iota Unum | RML S09E07 | T. Oskars Jabloņskis OP | Marija Podniece, Ilze Podniece | 23.03.2024.Raidījumu vada: Ilze Podniece, Marija Podniece
Raidījums skan: 1 reizi mēnesī, 4. mēneša sestdiena plkst. 20:00
Apraksts:
Raidījumā “Iota Unum” kopīgi atklāsim Baznīcas Tradīcijas skaistumu. Skaistumu, kas ir drošs un gadsimtos pārbaudīts ceļš pie patiesā un labā.
Raidījumā pievērsīsimies gan tradicionālisma teoloģiskajai un filozofiskajai, gan kultūras un sociālajai dimensijai. Liturģija, gregoriskie dziedājumi, sakrālās valodas, tomisms un tradiconālā doma modernisma telpā – šie un vēl daudzi citi būs mūsu tikšanās vadmotīvi. Tiekamies radio viļņos!
2024-04-2358 min
ONE CULTURE by MarijaMarija und die ersten 20 Jahre in Deutschland -- LETTLANDIch lebe nun 20 Jahre in Deutschland und nehme das als Anlass, eine Folge über meine erste Zeit in Deutschland zu berichten. Hier sind meine Erfahrungen und meine Erkenntnisse.
Du möchtest Deine Geschichte erzählen? Schreibe mir gerne hier eine Nachricht. Beschreibe dabei, wo Deine Wurzeln liegen und warum Deine Geschichte besonders ist. Ich freue mich von Dir zu lesen!
Besuche ONE CULTURE by Marija auf Instagram
Buchtipp: "Third Culture Kids: Aufwachsen in mehreren Kulturen" - David Pollock
2023-11-2645 min
Dienas katehēze ar pr. Mārtiņu KlušuZibmariatons | Dienas katehēze ar pr. Mārtiņu Klušu | RML S09E06 | Pr. Jānis Meļņikovs | Pr. Mārtiņš Klušs | 12.10.2023Nauda ikvienam ir būtiska realitāte. Tai skaitā Radio Marija Latvija ir vajadzīga nauda, lai varētu nodrošināt darbību. Atbalsti un ziedo lai RML varētu strādāt un pasludināt labo vēsti Latvijā.
Radio Marija ir klausītāju veidots radio, kas nes Dieva Vārdu pasaulē.
Radio Marija balss skan 24 stundas diennaktī. Šajos raidījumos klausītājiem kā saviem draugiem neatkarīgi no viņu reliģiskās pārliecības cenšamies sniegt Kristus Labo Vēsti – Evaņģēliju, skaidru katoliskās Baznīcas mācību. Cenšamies vairot lūgšanas pieredzi un sniegt iespēju...
2023-10-1249 min
The Career Confidence Podcast40. Reimagining The Traditional Law FirmEver wondered what it would be like to start your own firm, the mindset shifts required, the lessons to be learned along the way. If you’re like ahh yes Marija - well our guest this week will share more about this in this episode. Marianne Marchesi is the Founder and Managing Principal of Legalite – a multi-award-winning new kind of law firm that is breaking new ground in simplified and forward-thinking legal services.Marianne started Legalite with one clear vision: to flip the traditional law firm model on its head. She is an advisor to some...
2023-04-2534 min
Saruna ar bīskapuPar aktuālo Baznīcā iztaujājam Rīgas palīgbīskapu Andri Kravali | Saruna ar bīskapu | RML S08E06 | Māris Veliks | 07.02.2023.Par aktuālo Baznīcā iztaujājam Rīgas palīgbīskapu Andri Kravali, Runājam gan par kristiešu vienotību (vai tās trūkumu), par konsekrēto dzīvi un tās nākotni, par Bīskapu konferences instrukciju par ticīgo dalību Sv. Misē un citiem jautājumiem.
Radio Marija balss skan 24 stundas diennaktī. Šajos raidījumos klausītājiem kā saviem draugiem neatkarīgi no viņu reliģiskās pārliecības cenšamies sniegt Kristus Labo Vēsti – Evaņģēliju, skaidru katoliskās Baznīcas mācību. Cenšamies vairot lūgšanas pieredzi un sniegt iespēju ielūkoties v...
2023-02-0853 min
Women in Customer Success Podcast66 - Back In the Game - Marija Skobe-PilleyText us your questions and thoughts!Announcing Season 3! ⭐️⭐️⭐️Did you know when and why was the Women in Customer Success Podcast launched?If you're a regular listener, have you noticed that the podcast had a break for a few months?In this first solo episode by Marija Skobe-Pilley, you'll find out more about it!You'll hear about:The new Women in Customer Success Power Up!Why Marija started the podcastBenefits of podcasting Some awesome episod...
2023-02-0614 min
Brain Boosted Transformation#17 - Playful Change – Interview mit Alex Clodius und Robert PuchallaDie Kultur gestalten - braucht es das? Die ist doch eh da.
In dieser Episode des Brain Boosted Transformation Podcasts, spreche ich mit zwei Menschen, die sich dem Thema Culture Design verschrieben haben: Alex Clodius und Robert Puchalla. Sie haben ein Tool entwickelt, mit denen Mitarbeiter spielerisch und intrinsisch motiviert ihre Kultur gemeinsam gestalten können.
Wir sprechen darüber,
🔸 warum Kultur nicht dem Zufall überlassen werden soll und was es mit Unternehmensidentität zu tun hat.
🔸 welche strategischen Zielsetzungen durch toolgestützte Einladung zu neuen Interaktionen, umgesetzt werden können.
🔸 dass neben der gemeinsamen Kultur und dem Erzeugen eines WIR-Gefühls weit mehr positive Effe...
2022-07-1149 min
Iota UnumAriānisms | Iota Unum | RML S07E09 | Pr. Andris Priede | Ilze Podniece, Marija Podniece | 21.05.2022Radio Marija Latvija raidījuma Iota Unum 7. sezonas noslēdzošā epizode "Ariānisms". Saruna ar Dr.hist.eccl. Andri Priedi par labi gribētiem, bet herētiskiem mēģinājumiem veicināt dialogu un sapratni starp pasauli, citām reliģijām un kristietību, kas noved pie reliģiskā relatīvisma, graujot kristietības būtību
2022-05-2152 min
Women in Customer Success Podcast65 - How Can a CCO Normalise Motherhood in Tech - Jennifer YorkeText us your questions and thoughts!In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and the blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and well-being.In this episode, we talk about:Impressive fun fact about Jennifer (tune in to find it out!)Career journeyCareer lessonsSkillset and path towards Chief Customer OfficerNormalising parenting Jennifer i...
2022-05-1228 min
Women in Customer Success Podcast64 - What is Personal Growth - Nabeeda BakaliText us your questions and thoughts!How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too!It is such a pleasure to introduce you to Nabeeda Bakali!We talk about:passion projectspersonal growthfocus on your strengths instead of weaknessesquitting...
2022-04-2835 min
Saruna ar bīskapuSaruna ar bīskapu | RML S07E07 | Rīgas arhibīskaps Zbigņevs Stankevičs par aktuālo Baznīcā un pasaulē | Māris Veliks | 05.04.2022.Arhib. Zbigņevs Stankevičs par aktuālo Baznīcā un pasaulē | Māris Veliks | 05.04.2022.
Civilās savienības likumprojekts
Karš Ukrainā
Bīskapu konferencē aplūkotie jautājumi
Dialogs starp katoļu un luterāņu bīskapiem Latvijā
Atcelti ierobežojumi dievkalpojumu apmeklējumiem
Radio Marija balss skan 24 stundas diennaktī. Šajos raidījumos klausītājiem kā saviem draugiem neatkarīgi no viņu reliģiskās pārliecības cenšamies sniegt Kristus Labo Vēsti – Evaņģēliju, skaidru katoliskās Baznīcas mācību. Cenšamies vairot lūgšanas pieredzi un sniegt iespēju ielūkoties visas cilvēces kultūras daudzveidībā.
Radio...
2022-04-0557 min
Kalba mamos[S03E09] Marija Dautartaitė. „MaMaDu“ nori padėti tėvams atverti savo vaikų galimybių langą kuo plačiauTapk KALBA MAMOS bendruomenės dalimi ir klausyk pilnų pokalbių, dalyvauk mamų rytmečiuose, Discord'o pokalbiuose, Knygų klube bei kitose tik bendruomenei skirtose veiklose. Visą informaciją rasi www.kalbamamos.lt. Nori tik klausytis pokalbių? Prenumeruok tinklalaidę KALBA MAMOS „Spotify“ platformoje.
Kalbamės su Marija Dautartaite, kuri kartu su kolege Ona Marija Vyšniauskaite įkūrė socialinę iniciatyvą „MaMaDu“, siekiančia skleisti žinią tėvams, globėjams, žmonėms, dirbantiems su mažais vaikais, apie ankstyvosios raidos svarbą. Marija Dautartaitė, būdama prezidentės Dalios Grybauskaitės patarėja, dirbo su kampanija „Už saugią Lietuvą“, kurios rezultatai buvo labai iškalbingi ir aiškūs. Mar...
2022-04-041h 04
Women in Customer Success Podcast62 - How to Lead by Example - Revathi VenkatramanText us your questions and thoughts!In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack.Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region.As she moved throughout various roles in her career, she always picked up transferable skills that made her the leader she is today - an empathetic leader who leads by example...
2022-03-1623 min
Women in Customer Success Podcast61 - The Fundamentals of Customer Success - Jan YoungText us your questions and thoughts!In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.We talk about:✨ The passion for Customer Success✨ What is consulting and what is customer success✨ Tips for transitioning to customer success✨ The correlation between your environm...
2022-03-0330 min
Women in Customer Success Podcast60 - Community-led Growth - Isabel RuizText us your questions and thoughts!In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and community-led growth.We talk about:✨ career journey✨ customer communities✨ customer education✨ community-led growth✨ career tipsConnect with Isabel:https://www.linkedin.com/in/isabelruiz-community-manager/Check out Isabel's podcast CSM Toolbox: https://podcasts.apple.com/gb/podcast/csm-toolbox/id1561618912*********About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Custom...
2022-02-2327 min
Women in Customer Success Podcast59 - How to Get A Seat at a Table for Customer Success - Monica TrivediText us your questions and thoughts!In #episode59, Monica Trivedi, Director of Global Customer Success at Building Engines is revealing her ways of showcasing customers’ wins and the impact Customer Success has on the overall organisation and customers.Monica gives us an amazing mini master class on:✨ leadership✨ how to be an invaluable CSM✨ how to lead with transparency✨ how to really create those impacts around you✨ how to exhibit the impacts of your teams to other departments within the businessConnect with Monica!*********About Wome...
2022-02-1622 min
Women in Customer Success Podcast58 - Importance of Industry Knowledge in Customer Success - Natalie WhiteText us your questions and thoughts!In this episode, I'm talking to Natalie White, Customer Success Manager at Float.Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float.Why would you need to be an industry expert as a Customer Success professional?to ramp up quickerto earn trustAs a...
2022-02-1021 min
Seme Svetlosti podcastPovratak korenima- Zašto smo odlučili da se vratimo u rodni kraj sa Marijom i Nenadom PejinAko ste slušali neke od prvih epizoda podkasta, sigurna sam da ste zapamtili moju imenjakinju. Marija se trenutno bavi sistemskom porodičnom terapijom ili ti poretkom ljubavi, pobornik je celoživotne edukacije i stalnog usavršavanja sebe. Mnogo mi je pomogla da spoznam i da osvestim koliko sve veze koje imamo sa našim precima utiču na naš trenutni život. Takođe sam uz pomoć njenog vođstva uspela da potpuno osvestim i prevaziđem neke od dubokih rana moje duše, za koje nisam ni slutila da dolaze iz mog porodičnog sistema.Nenad je inžinjer ži...
2022-02-041h 02
Women in Customer Success Podcast57 - Are you Friends with your Customers? - Sumitra NarayananText us your questions and thoughts!Are you friends with your customers? Should you be? Would you take your customer out for a coffee? If you are wondering what's the right approach, you're not the only one. Sumitra was also wondering...and then started writing about it. In #Episode57, Sumitra is sharing her tips on your relationship with customers:getting out of the 'customer' categoryfinding mutual interests maintaining relationship Sumitra is sharing her exciting journey from a Standford graduate (Computer Science) to a career in Customer Success. It's refreshing to hear...
2022-02-0229 min
Women in Customer Success Podcast56 - How to Step into Customer Success Leadership Role - Morika GeorgievaText us your questions and thoughts!I want to wish a Happy New year to all the amazing listeners and followers of the Women in Customer Success Podcast! Thank you for your continuous support! New Year is an amazing opportunity for stepping into new roles and advancing your career. And what better way to start the year than with this episode with Morika Georgieva, the Manager of Customer Success EMEA at Permutive. We talk about stepping into leadership roles in Customer Success. Morika's golden advice on the best ways to start your journey...
2022-01-0530 min
Adventa kalendārsAdventa kalendārs | RML S07E10 | 10. diena | M. Marija Benedikta no Svētā Gara | 07.12.2021Kristiešu valodā vārds "Baznīca" apzīmē ne tikai liturģisku sapulci, bet arī vietējo draudzi un visu ticīgo universālo kopienu. Tomēr šīs trīs nozīmes nav šķiramas. "Baznīca" ir tauta, kuru Dievs sapulcina visā pasaulē. Tā pastāv vietējās draudzēs un īstenojas kā liturģiska, īpaši euharistiska, sapulce. Tā dzīvo no Kristus Vārda un Miesas un tādējādi pati kļūst par Kristus Miesu. Katoliskās Baznīcas katehisms 752
Garīgās pārdomas šai dienai sagatavojusi māsa Marija Benedikta no Svētā Gara, 44, baskāju karmelīšu māsa.
2021-12-0706 min
Women in Customer Success Podcast55 - Metrics in Customer Success - Apoorva SudarshanText us your questions and thoughts!In today's episode, it's a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpanel. Although we focus on metrics in customer success, Apoorva is such an interesting woman and I'm grateful we also talked about the work-life balance, customer success as an 'unconventional' career; and the tips for achieving happiness in your career. How to decide what to measure, how to interpret metrics and how to know the best actions based on the data? Apoorva is sharing what type of metrics you should be...
2021-11-2434 min
Women in Customer Success Podcast54 - How can Anthropology Guide Your Customer Success Behaviours? - Marieke SmitsText us your questions and thoughts!' Our lives are all about data.' MariekeHow can anthropology guide your customer success behaviours and decisions? I'm talking to Marieke Smits - Sr Enterprise Customer Success Manager at Pluralsight, and the recipient of the 'Lean on Me' Pluralsight award. She's an aspiring anthropologist and we are exploring what are the lessons and applications of anthropology in customer success. She's also very passionate about the social impact of global organisations. Tune in to hear Marieke's very interesting career story and anthropological insights into be...
2021-11-1831 min
Women in Customer Success Podcast53 - How to Grow in Your Customer Success Role - Sindy Brücher-SharmaText us your questions and thoughts!This episode is a mini-masterclass on growing in the Customer Success role - from a manager's perspective. Sindy Brücher-Sharma, the Manager of Enterprise Customer Success at Adobe shares some practical tips on:Hiring for Customer Success80 / 20 Rule in CareerGrowth mindsetPersonal Development PlanAlthough we wanted to explore how to hire for potential and allow growth opportunities within the team, Sindy has so much practical advice for managers:Ruthless prioritisation for team members'Leaving loudly'Working hoursLife outside workDISCLAIMER: Beauties of working fr...
2021-11-1037 min
Women in Customer Success Podcast52 - How to Land Your Dream Customer Success Job - Kat FisherText us your questions and thoughts!Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today. If you are on the look for your next play, or...
2021-11-0338 min
Women in Customer Success Podcast51 - How to Productise Customer Success - Anu DudhatText us your questions and thoughts!In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020. Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.Follow Anu!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first...
2021-10-1331 min
Women in Customer Success Podcast50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS BhatText us your questions and thoughts!In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams. A fun fact - Prakhya spent a few years in the youth army during her c...
2021-10-0530 min
Jaunais ceļšJaunais ceļš | RML S07E01 | Kalpošana Radio Marija Latvija, jaunā misija, kopienas ceļš | Inese un Arnolds Slišāni | Kopiena “Chemin Neuf” | 26.09.2021Šoreiz viesu lomā iejutīsies vairāku iepriekšējo sezonu raidījuma “Jaunais ceļš” veidotāji – Inese un Arnolds Slišāni. Viņi padalīsies gan ar savu kalpošanas pieredzi radio Marija, gan atklās noslēpumu – kur viņu ceļš ved tālāk: tā ir jauna misija Latvijā - CANA WELCOME. Jaunās misijas atbildīgie pastāstīs kāpēc un kā tā var noderēt pāriem, ģimenēm un iespējams stiprināt arī draudzes. Runāsim par lūgšanu grupām, kalpošanas augļiem un kristiešu vienotību.
2021-09-2658 min
Women in Customer Success Podcast49 - How to Build a Customer Success Team in EMEA - Christine HaleText us your questions and thoughts!Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations. We talk about: How to prepare for leading an international team?What to do before you land at the new destination? How...
2021-09-2230 min
Women in Customer Success Podcast48: How to Propel your Career - Kellie Capote, CCO at GainsightText us your questions and thoughts!Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way. We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well. One of my biggest learnings is Kellie's remark that...
2021-09-1531 min
Women in Customer Success Podcast47 - How to Benefit from a Return on Relationship (ROR) - Allison SkidmoreText us your questions and thoughts!Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience. Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, experience, and wonderful personality, she's also one of the sought-after speakers at customer success events. This episode is a mini-masterclass on return on relationship - how developing your relationship acumen can...
2021-09-0139 min
Women in Customer Success Podcast46 - How to Find Your Niche in Customer Success - Elisabeth CourlandText us your questions and thoughts!Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more prevalent across organizations. Elisabeth is an expert in it...
2021-08-0527 min
Women in Customer Success Podcast45 - How to Practice Emotional Intelligence - Ashna PatelText us your questions and thoughts!Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, passionate leader, extremely active on a global customer success scene. She is involved with so many different initiatives, communities, events, that are hard even to keep track of, and not only being involved. But, as you will hear from this conversation, she is just extraordinarily passionate about what she does so it all comes naturally for her. If you heard Ashna talking, you probably picked up that she is an emotional i...
2021-06-1735 min
Women in Customer Success Podcast44 - Leading Customer Success Teams as a Hockey Captain - Natalia PiaggioText us your questions and thoughts!Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace. What can you expect from today's episode? Natalia's sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in...
2021-06-1042 min
Women in Customer Success Podcast43 - How to Advocate for your Team - Laura LakhwaraText us your questions and thoughts!Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been named as a Product Builder of the 2020 Inspiring Fintech Females list for her contributions to technology adoption with the organization. Laura is sharing the inspiring story that brought her into customer success and her experiences of being the first CS on the grounds and building an organization. There are a few key learnings that I will remember from our conversation, but my favourite one is Laura's advice that 'No o...
2021-05-2627 min
Women in Customer Success Podcast42 - The Role of Customer Success Communities - Violaine YziquelText us your questions and thoughts!Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS community that you should be part of! We already spoke with Kate in Episode 29 about its beginnings.In today's episode, we are continuing the conversation with Violaine, the CEO of Customer Success Network, and a Senior Manager of Customer Success at Slack.With the rise (or explosion) of different CS communities, we talk about:Why should you be part of a CS communityHow to make the most of itThe...
2021-05-1930 min
Women in Customer Success Podcast41 - How to Set Your Team Up for Success - Emily GarzaText us your questions and thoughts!In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily.We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry. In this episode, you'll hear about the following: Brag sheet - what is it and why you should have one!Creating Customer Success teams - where to start from and how to set the team up for success?Coaching - ho...
2021-05-0737 min
Women in Customer Success Podcast40 - Are Your Customers Getting Value? - Charlie HarveyText us your questions and thoughts!Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as being recognized for building and executing an international customer success strategy, Charlie has also been named ChurnZero's 10 Customer Success Leaders to Watch in 2021. Indeed, we kept an eye on her work and it is a pleasure to bring this conversation to you today.In this episode, you'll hear about:Carlie's career journey - how did she make a transition from making physical products to the world of tech and customer...
2021-04-2828 min
Women in Customer Success Podcast39 - Lessons from the C-Suite - Megan BowenText us your questions and thoughts!Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While Megan is sharing her career story, great successes, and accomplishments, she's also making a point about how the biggest learning and growth come from the hard moments of your career. This conversation is raw, vulnerable, and therapeutic. You will hear about Megan's decision to move across the country when she was still a teenager, after realizing it was exactly what a people pleaser should do. Bold move for sure!
2021-04-2134 min
Women in Customer Success Podcast38 - Why Customer Onboarding Matters? - Donna WeberText us your questions and thoughts!If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. In today's episode, I am talking to Donna Weber, the customer onboarding expert and the author of Onboarding Matters, a newly published book on t...
2021-04-0732 min
Women in Customer Success Podcast37 - Thriving as a Women of Colour in Customer Success - Stacey McPhersonText us your questions and thoughts!In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woman of colour in Tech. Stacey is such an inspiring woman with a wealth of business and cultural background and experiences, having lived and worked on three continents (Asia, Europe, USA).In this episode, we talk about: What does it look like, to be a woman of colour in Customer Success? (If that's you, that makes you 1% of the overall Customer Success community!Microaggressions at the workplace - how they happen a...
2021-03-3134 min
Women in Customer Success Podcast36 - How to Become an Expert on Yourself - Ronni GaunText us your questions and thoughts!Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we're discussing a few epiphanies that Ronni shared with her CS community, which I am sure will be very valuable for you. Ronni got furloughed in the mids of the pandemic in 2020 and one of her epiphanies is fueled by her job-seeking experience. We also discuss the stigma of unemployment, vulnerability, and serendipity.In this episode, you'll h...
2021-03-2427 min
Women in Customer Success Podcast35 - Career Lessons for Young Professionals - Karolina AdamusText us your questions and thoughts!In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humble leadership. Karolina has been in the customer success industry for a few years already and she is very passionate about helping young customer success enthusiasts secure their first job in the industry.In this episode, we talk about:Karolina's fascinating career journeyWhat are the consequences of not saying 'no' when needed? How to know when to ask for help?Challenges that young professionals are facing when starting out in the industryHow to a...
2021-03-1738 min
Women in Customer Success Podcast34: How to Be a Boss of Your Career - Emilia D'AnzicaText us your questions and thoughts!Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top 25 Customer Success Influencers 2021. With all the initiatives she is involved in the global customer success community, Emilia still finds the time for speaking at conferences, being a board member of educational institutions, and coaching other professionals at Catalyst Coaching Corner. From all the topics that we could have discussed today, we focused on Emilia's tips for becoming a boss of your own career.In this episode, you'll learn a...
2021-03-1032 min
Women in Customer Success Podcast33: How to Return to Work After a Career Break - Tanya StraussText us your questions and thoughts!This episode features Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow. Prior to her current role, Tanya worked at Gainsight, at the forefront of creating customer success as a category, alongside Allison Pickens and Nick Mehta. So, surely we are talking about Tanya's time at Gainsight and the whole experience of working for a company that is creating something truly large - a whole business industry. However, Tanya has a unique career story. She developed a successful career in services (consulting) prior to her maternity leave. S...
2021-03-0329 min
Women in Customer Success Podcast32: How to Sell as a Customer Success Manager - Kristen HayerText us your questions and thoughts!In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy helping organisations to develop top-performing customer success programs. Kristen has years of experience in running sales and customer success teams. Before starting her own business, she held VP positions in Customer Success and decided to leverage her expertise and run her own business. In this episode, you'll learn about: Kristen's career story from sales to customer success leadership Leaving the corporate world and starting her own busi...
2021-02-2435 min
Women in Customer Success Podcast31 - Artificial Intelligence in Customer Success - Rupal NisharText us your questions and thoughts!In today's episode, I'm talking to Rupal Nishar - a Customer Success Leader at Conga, a Real Estate Entrepreneur, Churn Crusher and a Mentor. Rupal is dedicated to developing CS strategies and leading global teams, especially in a start-up environment. Her most recent projects are related to her passion for AI and ML research and the implications of data intelligence for Customer Success. In this episode, you'll learn about: Rupal's storyTips on leadership and career developmentThe trend of Artificial Intelligence in Customer Success-What data should organisations trackHow can AI...
2021-02-1739 min
Women in Customer Success Podcast30 - Digital Customer Success - Anika ZubairText us your questions and thoughts!Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for most of her career, starting as a Customer Success Coach and moving up to leadership positions, leading global Customer Success teams. She is also an active member of the customer success community, leading CSM London Meetup, and speaking at various industry events. She is also a fellow podcaster, hosting the Customer Success Channel.Anika is sharing her career journey, tips and lessons for overcoming challenges and progressing your career.
2021-02-1037 min
Women in Customer Success Podcast29 - Customer Success Network - Kate ForgioneText us your questions and thoughts!Today I'm talking to Kate Forgione, the founder and CEO of Customer Success Network - a global community for customer success managers run by over 100 volunteers who are hosting events and keep the community active. This community is very close to my hear as it helped me get to know the world of Customer Success, connect with some amazing individuals and constantly keep on learning from many valuable events and conversations that are happening within the group. In this episode, you'll learn about: The Origins of the...
2021-02-0428 min
ONE CULTURE by MarijaTeaser: ONE CULTUREMarija präsentiert: ONE Culture
Marija ist Lettin, die in einem russischen Haushalten ihre Kindheit verbracht hat. Als Jugendliche ist sie dann nach Deutschland gekommen und lebt hier bereits seit über 15 Jahren. Heute ist sie in Lettland eine Deutsche und in Deutschland eine Lettin. Irgendwie nichts Halbes, nichts Ganzes. Darüber spricht Marija in ihrem Podcast "ONE Culture" mit den Kindern der Auswanderer. Ihre Vision ist es herauszufinden, wo sich die Menschen eher zu Hause fühlen?! Oder spielt es gar keine Rolle mehr, weil nur das Hier und Jetzt wichtig ist?
Jeden zweiten Sonntag.
2021-01-3102 min
Women in Customer Success Podcast28 - How to Successfully Work with the Product Team - Katrina CoakleyText us your questions and thoughts!In this episode, I am talking to Katrina Coakley, Director of Customer Success at TalentReef. Katrina has extensive experience in leading customer success teams, spinning teams up from the ground and creating strong relationships with the Product organisation to drive a data-driven roadmap and memorable client experiences.In this episode, you'll learn about:Creating exceptional client experiencesTips for working well with the Product teamSpinning up Customer Success teams The Power of Mentoring Challenges of being a woman in techFollow Katrina!___________________________________________________
2021-01-2734 min
Women in Customer Success Podcast27 - How To Succeed In a Male-Dominated Environment - Effie MansdorfText us your questions and thoughts!In this episode, I am talking to Effie Mansdorf, Global Head of Customer Success at Illusive Networks. As a CS leader, Effie operates in a typically male-dominated cyber security industry, and she leads an all-male CS team.In this episode, you'll hear about: Building up a Customer Success team in startupsTips for succeeding in a male-dominated industryFollow Effie!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Cu...
2021-01-2024 min
Women in Customer Success Podcast26 - How To Lead in Harmony With Your Purpose - Sydney StraderText us your questions and thoughts!In this episode, I am talking to Sydney Strader, Head of Customer Success at Catalyst. Sydney is sharing her unique story, what makes her tick and how she found herself in the customer success industry.In this episode, you'll hear about:Sydney's career journeyCareer Lessons Tip on authentic leading How to create your executive presenceSyd's Recipe - what it means to work and live in harmony with your meaning and purpose, while trusting yourselfFollow Sydney!___________________________________________________About Women in Customer Success Po...
2021-01-1333 min
Women in Customer Success Podcast25: How To Develop Client Relationship Measurement - Sarah DoughtyText us your questions and thoughts!In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value.In this mini-masterclass, you'll hear about:Change managementDeveloping client relationship measurementSkills for CSMsWorking well with SalesFollow Sarah!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success P...
2021-01-0634 min
Women in Customer Success Podcast24 - How to Narrow the Gender Pay Gap During Hiring Process - Kristi FaltorussoText us your questions and thoughts!Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award.Kristi has been involved in hundreds of different podcast episodes this year, round tables, webinars, conferences... and the list goes on. She is a very valuable and active member of the global CS community, always making the time to connect...
2020-12-2329 min
Adventa kalendārsAdventa kalendārs | RML S06E24 | 24. diena | Jēzus uzlūko pazemīgos | bīsk. Hanss Martins Jensons | 22.12.2020Jēzus uzlūko pazemīgos
Labi tai, kas ir ticējusi, ka tas, ko Dievs licis viņai sacīt, piepildīsies." Un Marija sacīja: "Mana dvēsele slavē To Kungu, un mans gars gavilē par Dievu, manu Pestītāju, jo Viņš ir uzlūkojis savas kalpones zemumu; redzi, no šī laika visi bērnu bērni mani teiks svētīgu, jo Varenais lielas lietas pie manis ir darījis, un svēts ir Viņa Vārds, un Viņa žēlastība paliek uz radu radiem pie tiem, kas Viņu bīstas. Viņš darījis varenus darbus ar Savu elkoni un iz...
2020-12-2208 min
Women in Customer Success Podcast23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with kids - Angela GuedesText us your questions and thoughts!Today's episode shows just what 2020 looked like for some families. I am talking to Angela Guedes - Head of Customer Engagement at Typeform and Advocate for Working Parents. This conversation is a reflection of the journey Angela went through - she was pregnant, gave birth to her second child, went on maternity leave, and came back to work - just to actually work from home while taking care of the baby. All in the span of a few months. While in lockdown. A memorable year for sure. In...
2020-12-2136 min
Adventa kalendārsAdventa kalendārs | RML S06E22 | 22. diena | Jēzus valda | Bīsk. Edvards Pavlovskis | 20.12.2020Jēzus valda
Bet sestajā mēnesī eņģeli Gabriēlu Dievs sūtīja uz Galilejas pilsētu Nacareti pie jaunavas, kas bija saderināta vīram, kam vārds Jāzeps, no Dāvida cilts, un jaunavas vārds bija Marija. Un eņģelis, pie viņas ienācis, sacīja: "Esi sveicināta, tu apžēlotā, Tas Kungs ar tevi!" Bet viņa iztrūkās par viņa valodu un domāja pie sevis: kas tas par sveicienu? Un eņģelis sacīja: "Nebīsties, Marija, jo tu žēlastību esi atradusi pie Dieva. Un redzi, tu tapsi grūta savās miesās un dzemdē...
2020-12-2007 min
Women in Customer Success Podcast22 - How To Grow Professionally Through Initiatives - Bhavika KochharText us your questions and thoughts!Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation. In this episode, we talk about: Customer SuccessEmbracing opportunities for learningHow exposure to various initiatives is valuable for personal developmentFollow Bhavika!___________________________________________________About Women in Customer Success Podcast...
2020-12-1626 min
Women in Customer Success Podcast21 - The Power of Teaching and Mentoring - Lisiane NdongText us your questions and thoughts!In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common. Lisiane is also dedicated to creating social media content that can teach life skills and marketing but also inspires women. In this episode, you'll hear about: Our role models (Beyoncé, Michelle Obama, Sheryl Sandberg)Personal development journeysThe books that helped us along the...
2020-12-1126 min
Adventa kalendārsAdventa kalendārs | RML S06E13 | 13. diena | Jēzus ēd un dzer | Pr. Andris Marija Jerumanis | 11.12.2020Jēzus ēd un dzer
Bet kam Es šo cilti līdzināšu? Tā ir līdzīga bērniem, kas sēd tirgus laukumā un uzsauc saviem biedriem, sacīdami: mēs jums stabulējām, un jūs nedejojāt; mēs jums sēru dziesmas dziedājām, un jūs neraudājāt. Jo Jānis atnāca, viņš ne ēda, ne dzēra; un tie saka: viņam ir ļauns gars. Cilvēka Dēls atnāca, Viņš ēd un dzer; un tie saka: redzi, kāds negausis un vīna dzērājs, muitnieku un grēcinieku draugs, - un gudrība attaisno...
2020-12-1105 min
Women in Customer Success Podcast20 - How To Be More Visible While Working Remotely - Jo MassieText us your questions and thoughts!In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform. As a long-term remote employee, Jo is sharing her experience on managing the team, yourself and your career - remotely. One of the best tips I got from Jo is - declaring calendar bankruptcy. Maybe this is exactly what you will need for 2021! Follow Jo!___________________________________________________About Women in Customer Success...
2020-12-0922 min
Adventa kalendārsAdventa kalendārs | RML S06E10 | 10. diena | Jēzus iemiesojas | Pr. Andris Ševels MIC | 08.12.2020Jēzus iemiesojas
Bet sestajā mēnesī eņģeli Gabriēlu Dievs sūtīja uz Galilejas pilsētu Nacareti pie jaunavas, kas bija saderināta vīram, kam vārds Jāzeps, no Dāvida cilts, un jaunavas vārds bija Marija. Un eņģelis, pie viņas ienācis, sacīja: "Esi sveicināta, tu apžēlotā, Tas Kungs ar tevi!" Bet viņa iztrūkās par viņa valodu un domāja pie sevis: kas tas par sveicienu? Un eņģelis sacīja: "Nebīsties, Marija, jo tu žēlastību esi atradusi pie Dieva. Un redzi, tu tapsi grūta savās miesās un dzemdē...
2020-12-0807 min
Women in Customer Success Podcast19 - How to Be a Customer Success Manager Your Clients will Adore - Katie SloopText us your questions and thoughts!In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions, two different clients have asked when Katie will be made CEO of Intelex. She is regularly rocking clients' feedback and her CSAT responses are of the highest record. She is a great colleague and a leader - and she definitely knows how to make clients happy. In this episode, you'll lea...
2020-12-0323 min
Women in Customer Success Podcast18 - How To Build Your Online Brand on LinkedIn - Diana De JesusText us your questions and thoughts!I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers. A leader, an influencer and - at least for me - the CS Queen of LinkedIn. Diana has built her online presence and thought leadership during the last year, and today she is sharing her tips and strategies for creating content and building an online audience.In this episode, you'll hear about:Where t...
2020-11-2038 min
Women in Customer Success Podcast17 - How To Lead with Authenticity and Kindness - Kay MukherjeeText us your questions and thoughts!In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings from Kay’s stories. My favourite part is Kay sharing her biggest leadership dilemma and her motto of “choose being kind over being right”. Follow K...
2020-11-1124 min
Women in Customer Success Podcast16 - From Google to Customer Success Heros - Claire O'ReganText us your questions and thoughts!In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic. In this episode, you'll learn about:How do you get to know your team completely remotely? How do you make sure you cater for yo...
2020-11-0525 min
Classic On - Classical Music Like You Never Heard It Before!Marija Andjic talks to Marija AndjicSerbian pianist Marija Andjic, currently based in Vienna, makes it her mission to help everyone she encounters understand music and discover it´s beauty. As a pianist and a chamber musician, she performed at concerts and competitions throughout Europe. She won the first prize at the XI International Competition of Young Pianists in Niš, Serbia, for what she was also awarded the prestigious Scholarship of Ministry of Education, Science and Technological Development of Republic of Serbia.
Marija’s unique approach to creating and presenting concerts has led naturally to work as a teaching artist, what resulted in nume...
2020-10-2908 min
Women in Customer Success Podcast15 - How to Succeed and Thrive as an Expat - Elodie O'RoukeText us your questions and thoughts!In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times. Elodie has such a unique story and in this episode, she shares her journey from having a good career in a home country to leaving her life behind, moving to a new country and building everything from the very beginning. In this episode, you'll learn about:What does the career journey of an ex-pat look like? What are the successes and challenges? How do you start building your...
2020-10-2823 min
Classic On - Classical Music Like You Never Heard It Before!A Pilot to the New Show Classic On by Marija Andjic and Bernhard KerresMeet the creators of Classic On - the pianist Marija Andjic and the executive coach Bernhard Kerres. They are both not only passionate about classical music, but see it as an integral part of our society. The first few episodes are dedicated to the Global Peter Drucker Forum 2020 and inspired by Kevin Robert's book, Lovemarks.
Classic On is a podcast created by Marija Andjic and Bernhard Kerres. In each episode you meet an outstanding musician from around the world. All are part of the BYOM Community - the Be Your Own Manager community - a community of...
2020-10-2709 min
Women in Customer Success Podcast14 - A Journey From Science to Customer Success - Daphne LopesText us your questions and thoughts!In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking. In this episode, you will hear aboutDaphne's story - from science to customer successCareer lessonsDaphne's advice for aspiring leaders:Get serious about your career - don't let it happen to youDon't quit wh...
2020-10-1535 min
Women in Customer Success Podcast13 - How to Practice Empathy - Samma HafeezText us your questions and thoughts!In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients...
2020-10-0728 min
Women in Customer Success Podcast12 - How to Create a Purposeful Personal Brand - Cybele SafadiText us your questions and thoughts!In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly. Cybele describes herself as a highly sensitive person and we explored what it means and how it manifests in the workplace. In this episode, Cybele is teaching us how to develop your authentic online voice and present your personal brand. One of my favourite le...
2020-09-3030 min
Women in Customer Success Podcast11 - The Future of Customer Success - Jill Favro SawatzkyText us your questions and thoughts!This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs.So, this episode is for you if you are interested to hear about:AI and the Future of Customer Success...
2020-09-2323 min
Women in Customer Success Podcast10 - How to Lead Multi-Cultural Teams - Minna VaisanenText us your questions and thoughts!In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries. Minna is a passionate customer success leader with the most recent role as VP of Customer Success at Pace Revenue Management. With such a broad experience as an ex-pat, Minna is sharing some invaluable insights into building cross-cultural teams and leading in an international workplace. Of course, we also touched upon Scandinavians as Minna was sharing tips on earning trust, as wel...
2020-09-1629 min
Women in Customer Success Podcast09 - How to Identify a Talent - Michal HarelText us your questions and thoughts!Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being absolutely cool and awesome, Michal is very passionate about building and managing global teams with high employee retention. In this episode, you will learn about: Michal’s career journey (including exciting stories!) Challenges that women face in business How to identify a talent Follow Michal!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Custo...
2020-09-0927 min
Seme Svetlosti podcast03. Marija Tričković Pejin - Blago porodičnog stablaDa li smo našim rođenjem nasledili nešto više od boje kose i očiju, predispozicija za različite sposobnosti, inteligenciju itd.? Da li ste znali da je 80% naših životnih zadataka zapravo preneseno na nas? Marija Tričković Pejin je sistemski porodični terapeut i bavi se razotkrivanjem uzroka određenih šablona ponašanja, negativnih emocija i uopšte svim stvarima koje nas kao nevidljiva sila koče da napredujemo i idemo svojim životnim putem. Kroz poredak ljubavi, odnosno porodične konstelacije, svako može jasno i na vrlo dubokom nivo da se oslobodi ovih nasleđenih tereta...
2020-09-0347 min
Women in Customer Success Podcast08 - Customer Success Happiness - Shanta BodhanText us your questions and thoughts!In today's episode, I am talking to Shanta Bodhan, Customer Success Manager at SupplyShift. In this episode, you will learn about: How to leverage your background in starting a Customer Success career How to lead cross-functional learning about Customer Success How to maintain your CSM happiness Have you ever heard about your CSM happiness? What is it and how can you maintain it? Shanta says: ‘As long as you're walking into your role and you feel good about it, and you feel good about t...
2020-08-2727 min
Seme Svetlosti podcast01. Marija Ivankovic - Zasto sam odlucila da zapocnem podcast?Životni put svakodnevno donosi nove izazove i mogućnosti pred nas. Neke naizgled loše situacije koje nam se dešavaju mogu iznedriti najbolje moguće rezultate i podstaći nas da pokrenemo deo sebe za koji možda nismo ni mislili da postoj. Ovo je priča o Mariji, osnivaču i domaćinu podkasta Seme Svetlosti, prvom podkastu o ličnom i duhovnom razvoju na našim prostorima. Priča o tome kako sam odlučila da bavim onime što zaista najviše volim, a to su razgovori, razmena iskustava, razmene energije i sticanje novih znanja u oblasti duhovnog...
2020-08-2519 min
Women in Customer Success Podcast07 - Career Paths in Customer Success - Maranda DziekonskiText us your questions and thoughts!Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named a top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals. Maranda is unlocking the world of possibilities for Customer Success professionals as we talk about:Career path and internal recognitionWhat to look for in your next employer Trends in post-pandemic workplace My favourite learning is: 'A role that does...
2020-08-1226 min
Women in Customer Success Podcast06 - How To Get Your First Customer Success Job - Irit EizipsText us your questions and thoughts!Today, I have the privilege of talking to Irit Eizips, CEO of CSM Practice, a global customer success management consulting firm. Some call her ‘CSM Guru’ as she’s consistently voted top Customer Success influencer and he has just been named a Top Global Customer Experience Thought Leader by Surveysensum. Irit is frequently featured as a speaker at conferences and Customer Success publications. In today’s episode, Irit is sharing her exciting career journey and strategies on getting the first CSM job. You will learn about tips for transi...
2020-07-2935 min
Women in Customer Success Podcast05 - Recruiting Customer Success Managers - Sue WalshText us your questions and thoughts!Today I am talking to Sue Walsh, a Customer Success and Sales talent specialist, with more than 20 years of experience in recruitment. In recent years she focused on customer experience talent acquisitions. No surprise I wanted to hear Sue’s take on the customer success job market: different types of roles, skills and salaries. We also talked about job negotiation – how and if women negotiate their terms and salaries, how to know what you are worth and make the role work for you.My favourite learning is Sue’...
2020-07-1534 min
Women in Customer Success Podcast04 - Diverse Backgrounds in Customer Success - Shirley ChapmanText us your questions and thoughts!In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She started her career as a teacher and combined that experience with leadership and technology to find herself in Customer Success Role. Teaching and coaching are still at the very core of who she is. As previously with students, Shirley is now focusing on helping customers be the very best they can be. We spoke about diverse backgrounds for customer success, listening to your customers, the power of mentoring and the art of...
2020-07-0127 min
Women in Customer Success Podcast03 - How to Progress In Your Customer Success Career - Georgia HarrisonText us your questions and thoughts!In this episode, I’m talking to Georgia Harrison – Director of Customer Success EMEA at Braze.Georgia started her Braze journey as a Customer Success Manager, was promoted almost every year and progressed to Customer Success Leader of the EMEA organisation. That’s a great story of internal promotions and career progression. This episode is completely packed with Georgia’s practical strategies on career progression, leading teams and developing crucial skills. Also, if you wanted to know how to land a job on the spot, Georgia...
2020-06-1733 min
Women in Customer Success Podcast02 - Diversity in Customer Success - Sue Nabeth MooreText us your questions and thoughts!In the second episode, I'm talking to Sue Nabeth Moore – a remarkable lady whom I call a serial Customer Success entrepreneur - she is the founder of Success Track Enterprise, a CS consultancy company; and a co-founder of Customer Success Mastermind, a CS training and on-going career development program. Also, she is an absolute influencer in the field, being listed as an Influential Women in Customer Success by Gainsight. Wearing so many different hats, Sue is also juggling mentoring for two organisations, Canopy Coaching and Everwise and organises regular CS...
2020-06-0335 minWomen in Customer Success Podcast01 - The Customer Success Pioneer - Kellie LucasText us your questions and thoughts!In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four weeks after the book was published. In this episode, we talked about why she wrote the book, what was the motivation behind and the concept. The conv...
2020-05-2041 minWomen in Customer Success PodcastPreview: Women In Customer Success Podcast with Marija Skobe-PilleyText us your questions and thoughts!Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, I am bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to have...
2020-04-3003 min