Shows
ITOps, DevOps, AIOps - All Things OpsEp. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark KatsourosHow can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being.You'll hear practical insights on:1. Key differences between ITSM and ESM2. The...2024-09-031h 08
Service Management Leadership PodcastMark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership PodcastIn this episode, Mark details his service management journey and how higher education is different than other industries.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with app...2022-01-0658 min
The Southern Maryland Guitar Guru's ShowEpisode 22 "Lucky #22" The Southern Maryland Guitar Guru's Show Episode 22 " Lucky #22" This week's episode is jammed packed with action just like last weeks show so settle in and grab some beer & the guru's are going to take care of you!!! Use the minutes below to get where you need to go in a hurry! Episode 22 Guide: 00:00:00 - Intro Talk Session 00:06:00 - David M. Higgins II / Southern Maryland Chronicle 00:16:30 - Mark Lambert / Marks place Special Shout-Out 00:18:25 - Sean Kirkpatrick / TRILOGY BAND "Sean in 60 Seconds" 00:37:50 - Island Music Company presents the "Guitar of the "Week" 00:45:25 - Amy...2019-04-212h 14