Shows
The Taiwan History Podcast: Formosa FilesShanghai–Taiwan Connections, Part 1: Mark Kitto on Helen Zia’s “Last Boat” — BONUS EPISODESome have called Taipei a “mini-Shanghai.” If true, the emphasis might need to be on the word “mini.” The population of the greater Shanghai area is nearly 30 million, some six million more than the number of people who live in Taiwan. Yet, there are some interesting similarities – which mostly aren’t accidental. When CKS and the Nationalists took control in 1945, and then made Taipei the "ROC Provisional Capital" on December 7th, 1949, the new rulers began to shape Taipei in an image modeled in many ways after Shanghai. John Ross (world traveler that he is) has never be...2025-06-0824 min
BOOKISH ASIA with Plum Rain PressE-14-CHINA RUNNING DOG by Mark KittoChina Running Dog by Mark KittoControversial China figure and author Mark Kitto chats with John about his new novel, China Running Dog, set in the days of peak Shanghai Fever. It’s a brilliant novel and arguably more revealing than Kitto’s excellent memoirs; China Cuckoo and That’s China.2025-05-2726 min
The Music Box with Mark Randle on Starpoint RadioThe Music Box LIVE!! with Mark Randle on Starpoint Radio - Sunday 30 March 2025The Music Box returns to Starpoint Radio. Join me alternate Sundays between 12-2pm GMT at www.starpointradio.com for some great soulful music across the styles and tempo's.......as we like to do on The Music Box!!The Paradise Projex - Could It Be True (Summer Mix) (UK Expansion Records Promo MP3 2025)Andriah Arrindell - 80/20 Rule (UK Andriah Arrindell/Eastside Music Publishing Ltd. Promo MP3 2025)Kevin Ross - Back 4 More (US Art Society Music Group (AMG)/Empire MP3 2025)Vince Broomfield feat. William 'Kooly' Scott - Put Up Your Dukes...2025-03-302h 03
The Indian AvGeekThe Business of Airline Loyalty (part 2) - feat. Mark Ross-Smith (StatusMatch)This is the second part of our conversation with Mark Ross-Smith, the CEO of Loyalty Status Co - StatusMatch. In this episode, we go deeper into the business of airline loyalty and status matching.
* How does StatusMatch do its marketing?
* The importance of points/miles websites
* The power of authenticity in loyalty marketing
* Story behind the viral “Chocolate Airlines,” which went viral
* How an airline used numerology to understand pax
* Priorities for StatusMatch in the Indian market
* How can Indian FFPs differentiate themselves & monetize data?
* The evergreen struggle between loyalty and revenue management in airlines
* Understanding the lifetime value of pass...2025-03-0237 min
The Indian AvGeekEconomy to Elite. The Business of Airline Loyalty - feat. Mark Ross-Smith (StatusMatch)This episode features Mark Ross-Smith, the CEO of Loyalty Status Co - StatusMatch. We discussed the nitty-gritty of the airline loyalty and status matching industry.
* How did he get to lead Malaysia Airlines’ Enrich FFP?
* The story behind starting Status Match
* The status of Indian airline loyalty market
* How has loyalty and status matching evolved into a multi-billion dollar ancillary revenue industry for airlines?
* Global insights and trends in the industry that Indian carriers can adopt
* Size of Indian business, which airline is seeing maximum traction?
* How come StatusMatch hasn’t onboarded Air India Maharaja Club yet?
* Most successful airline part...2025-02-2337 min
Breaking Form: a Poetry and Culture PodcastRoss Gay MathewsThe queens get Bossy Rossy before they compare thee to a summer's eve.Please Support Breaking Form!Review the show on Apple Podcasts here.Pretty Please.....Buy our books: Aaron's STOP LYING is available from the Pitt Poetry Series. James's ROMANTIC COMEDY is available from Four Way Books.SHOW NOTES:Ross Gay is a Leo who has authored four books of poetry: Against Which; Bringing the Shovel Down; Be Holding, and Catalog of Unabashed Gratitude, winner of the 2015 National Book Critics Circle Award a...2024-11-1130 min
Vacation Rental ResolutionsHow Can You Leverage A Vacation Rental Loyalty Program For Growth?-056Grab your copy of the “Unlock the Full Potential of Your Property – Top 25 Secrets for Vacation Rental Success” PDF.https://keystonehpd.com/vacation-rental-resolutions-pdf/ Maximizing Guest Loyalty: The Secret Sauce to Success Curious how loyalty programs can work wonders for your vacation rental? 🏠 In this episode, Mark Ross Smith shares his insights on loyalty strategies that can turn one-time guests into repeat visitors. From personal touches to strategic rewards, discover how to build strong connections with your guests and increase bookings. 🎧 Tune in and let us know what you think in the comments! 2024-11-0744 min
The Hotelier HelpcastHow Can Independent Hotels Build a Profitable Loyalty Program?-056Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟Maximizing Loyalty for Independent Hotels with Mark Ross-Smith🌟 🎙️ In this episode, we dive into how independent hotels can leverage loyalty programs to increase repeat bookings and boost revenue. My guest, Mark Ross-Smith, CEO of Loyalty Data Co., shares how the airline industry’s success with loyalty programs can translate to your hotel business. From guest experiences to practical implementation, we cover it all! 👀 Tune in now and discover: Why loyalty programs are critical f...2024-11-0745 min
Bed, Breakfast & BusinessCan Bed & Breakfast Loyalty Programs Drive Revenue?-056Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.https://keystonehpd.com/beds-breakfasts-business-pdf/ The Hidden Power of Loyalty Programs for Small B&Bs" Why should B&B owners care about loyalty programs? In this episode, we chat with Mark Ross-Smith, who explains the real value behind loyalty strategies for small properties. Tune in to learn how loyalty programs drive repeat business and boost your bottom line. 🎧 Mark also shares insights from the airline industry that can easily be adapted for B&Bs! 🎙️ Call to action...2024-11-0744 min
NHL Wraparound PodcastEpisode 34 - Plight of the Penguins with Josh Yohe from The AthleticThe struggles of the Pittsburgh Penguins take center stage as Josh Yohe joins Vic and Neil on a packed episode. Very few areas go untouched from the recent road trip to the front office, to head coach Mike Sullivan and superstar Sidney Crosby to the current dilemma in goal.Along with "Three Things You Need to Pay Attention To," Neil explains part of the mindset of what a GM considers when deciding whether to keep a player with the big club or send him back to juniors in order to save a year on their entry-level contract.2024-10-2940 minBOOKISH ASIA with Plum Rain PressE9 - THE MAN WHO MADE CHINA A LITERATE NATION – ZHOU YOUGUANG, FATHER OF THE PINYIN WRITING SYSTEM by Mark O’Neill (Joint Publishing H.K., 2023)Zhou Youguang (周有光) was one of the creators of Hanyu Pinyin, a system of romanization for Chinese characters. Introduced to PRC elementary schools in the late 1950s, it was instrumental in improving China’s literacy rates. Zhou had an extraordinary life and a long one, living to the age of 111. Prolific Hong Kong-based author Mark O’Neill shares his knowledge and admiration for this underappreciated scholar.
(Apologies for the audio quality.)
Book featured:
The Man Who Made China a Literate Nation – Zhou Youguang, Father of the Pinyin Writing System by Mark O’Neill (Joint Publishing H.K., 2023)
2024-10-0325 min
Ross Brand AudioNonfiction Showcase: Authors Reveal SecretsJoin us for the Nonfiction Showcase, a virtual book fair that brings together creators, professionals, and publishing industry experts. Explore books on social media marketing, self-publishing, podcasting, and more. It’s the perfect event for anyone wanting to learn and grow in online business!Watch on YouTube: https://youtu.be/Y2WXtZzASWU📚 ✍️ More about the featured authors and their books: https://livestreamuniverse.com/authors🎟️ Join eBookFairs: https://livestreamuniverse.com/ebookfairs🦆 This video podcast was recorded with StreamYard. 🎬 Host your show with StreamYard: https://livestreamuniverse.com/streamyard.🎯 Subscribe to YouTube channel: https://www.youtu...2024-09-173h 55
Livestream DealsNonfiction Showcase: Authors Share SecretsJoin us for the Nonfiction Showcase, a virtual book fair that brings together creators, professionals, and publishing industry experts. Explore books on social media marketing, self-publishing, podcasting, and more. It’s the perfect event for anyone wanting to learn and grow in online business!Watch on YouTube: https://youtu.be/Y2WXtZzASWU📚 ✍️ More about the featured authors and their books: https://livestreamuniverse.com/authors🎟️ Join eBookFairs: https://livestreamuniverse.com/ebookfairs🦆 This video podcast was recorded with StreamYard. 🎬 Host your show with StreamYard: https://livestreamuniverse.com/streamyard.🎯 Subscribe to YouTube channel: https://www.youtu...2024-09-173h 55
It's Not the CarSex, Shocks, and Rock ’n’ RollAVERT YOUR EYES FROM OUR NEW MERCH STORE: www.itsnotthecar.com/
***Don’t ever go there! It will rot your brain! (These annoying store mentions will stop soon, we promise.)***
Once, in college, Sam studied under a dignified old journalism professor.
“The thing about putting the word ‘sex’ in a headline,” this prof said, “is that it’s the easy way out. Like an exclamation point or a question mark—those are language cheats, to avoid thinking of something smarter. You can always do better.”
But enough of that! What did that prof know, anyway? Sam...2024-09-171h 06The Taiwan History Podcast: Formosa FilesS4 – INTERVIEW: The Island: a personal account of Taiwan’s extraordinary transformation by Mark O’NeillJohn chats with veteran Hong Kong-based journalist and author of The Island (2024) Mark O'Neill, who tells us what Taiwan was like in the early 1980s, when he first came to study Chinese.
Despite a mysterious knife attack and various authoritarian elements (such as “mail boxes” for reporting spies and subversives), he loved the country.
Over the next four decades, he made numerous trips back, witnessing and reporting on Taiwan’s transformation from one party rule to an admirable democracy.
The Island is not Mark’s first...2024-08-0823 min
Locked On UConn - Daily Podcast on University of Connecticut Huskies Football and BasketballHow will UConn handle Jayden Ross's ? In today’s episode of Locked On UConn, we dive into Jayden Ross’s potential sophomore leap. We explore his high school career, recruitment, and the expectations for his development and impact on UConn Basketball next season. We also discuss how he compares to past UConn players and recent college basketball stars. Lastly, we revisit UConn’s historic 1989-90 regular season victory over Georgetown, highlighting its significance and lasting legacy. Show Notes Introduction: • Title: “Can Jayden Ross Make the Sophomore Leap?”• Thanks for making Locked On U...2024-08-0125 minBOOKISH ASIA with Plum Rain PressE1 - THE ISLAND: A PERSONAL ACCOUNT OF TAIWAN’S EXTRAORDINARY TRANSFORMATION by Mark O’Neill (2024, Earnshaw Books)Veteran Hong Kong-based journalist and prolific author Mark O'Neill tells us what Taiwan was like in the early 1980s, when he first came to study Chinese. Despite a mysterious knife attack and various authoritarian elements (such as “mail boxes” for reporting spies and subversives), he loved the country.
Over the next four decades, he made numerous trips back, witnessing and reporting on Taiwan’s transformation from one party rule to an admirable democracy.
“The Island” is not Mark’s first Taiwan book – earlier works include ones on Buddhist charity Tzu Chi and the National Palace Museum – so he...2024-06-2323 min
The Statesman: A Classical Education PodcastUncle Tom's Cabin: Hypocrisy, Religion, and Freedom of the Soul | EP 6Ross Garner, Karin Anderson, Mark Bixler and Victoria and Constance Smith discuss Harriet Beecher Stowe's Uncle Tom's Cabin. Mark begins by providing a short synopsis of the book after which Constances poses a question regarding the hypocrtical religious views of Marie St. Claire in the book. They discuss the nature of religion and the way it can ironically be twisted to justify immorality. They also discuss the effect of slavery on the human soul and how Uncle Tom attained a freedom of his soul in spite of his bonds.
The views expressed by individuals in this podcast...2024-06-051h 15
The Journeyman CaveRound 50 - Ernie & Billy SmithSend us a textFor our 50th episode we wanted to do something a little different to the usual format, so we had 13 contributors tell us their thoughts on the legendary Smith brothers - Ernie & Billy.Rather than retell their biography again, we hear a variety of stories, from the funny to the heartfelt, mostly from people who faced one or both of them in the ring.Massive thanks to:Michael LomaxSteve Lillis Latif Mohammed John Murray Lee McAllister Femi Fehintola Ashley TheophaneRoss...2024-04-3028 minThe Taiwan History Podcast: Formosa FilesS4-E6 – Taipei’s Architectural Trilogy: The CKS Memorial Hall, the National Theater and the National Concert HallChina-born architect Yang Cho-cheng 楊卓成 (1914-2006) left his magnificent mark on Taiwan with the CKS Memorial Hall, and the National Theater and Concert Hall (NTCH) among his greatest masterpieces. This week, we’ve got part one of the story of how a classical Chinese-style trilogy of buildings came to stand in the heart of Taipei City.
Pics and more at formosafiles.com
2024-03-2126 minIt's Not the CarCan You Have Too Much Power? — (Donohue 1970s Porsche Can-Am)“It will never have enough . . . until I can spin the wheels at the end of the straightaway in high gear.”
A man named Mark said that. Mark engineered and drove race cars. In the early 1970s, he was handed a barely drivable, 700-hp Porsche. Because Mark had a brain the size of a planet, he made the car a blisteringly fast, 1500-horse dollbaby. It was so good, in fact, that it killed a prestigious international racing series deader than hell. What happened in between is utterly bonkers.
This show’s format rotates weekly, because squirrel. This e...2024-03-051h 15
CHURN FME227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-SmithToday on the show we have Mark Ross-Smith, CEO and co-founder of Loyalty Status. Mark, an expert in travel technology and former head of Loyalty at Malaysia Airlines, shares his journey from running Australia's largest youth social network, SMS Fun, to pioneering the field of airline loyalty.In this episode, Mark offers unique insights into the evolution of customer loyalty programs in the airline industry. He discusses the strategies behind successful customer retention, the psychological impact of status in loyalty programs, and the parallels between customer loyalty in the telecom and airline sectors....2024-01-1034 minThe Taiwan History Podcast: Formosa Files[ENCORE] Henry Kissinger (and president Nixon) Go to China, and Everything Changes for the Republic of China (Taiwan)Henry Alfred Kissinger died on November 29, 2023 at the age of 100. This incredibly controversial figure was a massive player in US politics and policies during the last four decades of the 20th century. Among the most consequential choices Kissinger facilitated was the switch in diplomatic recognition by the United States from Taipei (the ROC) to Beijing (the PRC), a decision later followed by most of the world's nations. To mark his passing, we're rereleasing our "Nixon Goes to China" episode from earlier this year, with a special intro.
Formosafiles.com has pics, maps, details, info, book lin...2023-11-3029 min
THINK Business with Jon DwoskinThe Magic of Having Somebody's Dream Come True Mark ‘Mr Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader. Currently, Mark is CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com Mark’s experience in airlines runs deep as he previously headed up the Malaysia Airlines Enrich Loyalty Program, delivering consecutive year record financial success to the airline. He Helps Airlines Grow & Manage Their Most Valuable Customers and received the “Loyalty 30 under 40 Winner” and “World Aviation Festival Travel Start-Up Winner 2022” Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin...2023-11-0918 min
THINK Business with Jon DwoskinSpeed Round with Mark Ross Smith Dive into an engaging speed round from THINK Business LIVE with Jon Dwoskin and Mark Ross-Smith, CEO & Co-Founder of StatusMatch. These quick-fire questions and candid answers reveal best advice, favorite books, and personal insights. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your business big. Very Big! 2023-11-0801 min
Let's Talk Loyalty#451: Investigating Airline Loyalty Programs (Short Summary Show)Today, “Let’s Talk Loyalty” meets airline industry thought-leader Mark Ross-Smith, CEO at Loyalty Status Co. Listen in to hear Tom summarise Mark’s key insights on global airline loyalty programmes.Tom’s highlights include airline programs role, positioning, and potential for greater profits. It’s a fascinating discussion about innovative ideas to drive customer loyalty and how brands can learn from other industries such as the gaming.Hosted by Tom Peace Show Notes:1) Mark Ross Smith 2) Loyalty Status Co3) #257: Airline...2023-10-3006 minThe Taiwan History Podcast: Formosa FilesA Formosa Files INTERVIEW: Manga Artist Mark Crilley Talks About His New Book - LOST IN TAIWANMark Crilley is one of the top 10 American manga artists, and he has a new graphic novel out called LOST IN TAIWAN (2023). Formosa Files caught up with Mark, who spilled the beans on why he was here in the late 1980s and early 1990s, what he loved (and what he loved a bit less) about Taiwan. After listening to this fun interview with Eryk and Mark Crilley, you’ll want to get a copy of LOST IN TAIWAN; it'll make you laugh, could be used as ESL material, and, like for Eryk, might just reignite some affection for things in Taiwan so...2023-10-2621 min
THINK Business with Jon DwoskinWhere's Your Stuck: Maintaining Airline Services This powerful clip from THINK Business LIVE with Jon Dwoskin and Mark Ross-Smith, CEO & Co-Founder of StatusMatch, identifies and provides insight into overcoming “stuck” points in business. Get real-time, relatable coaching and practical advice for navigating hurdles to boost business growth. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your bus...2023-09-2603 min
Retain: The Customer Retention PodcastWhy Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.ComOn the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Mark Ross-Smith, the CEO and Co-Founder of StatusMatch.com, a platform that allows travelers to obtain elite status with airlines and hotels by matching their existing status with other loyalty programs. Mark is a seasoned executive with over 20 years of experience in the travel industry. By regularly sharing his views on the future of loyalty programs at industry conferences and events, Mark is now considered an airline loyalty thought leader. During the course of their conversation, Lauren and Mark discuss why loyalty programs a...2023-09-2635 min
Office Hours with David MeltzerBrett Smiley, Mark Ross-Smith, Wayne Altman, Bryan BarlettaBrett SmileyBrett Smiley is the 39th Mayor of the City of Providence. His focus is on improving the quality of life for all in the city by supporting quality schools, building safer streets, and improving city services for residents and businesses in every neighborhood. Prior to becoming mayor, Smiley served as the first Chief Operating Officer for the City of Providence, Chief of Staff to former Governor Gina Raimondo, and Rhode Island’s Director of Administration. He has a finance degree and an M.B.A. from DePaul University.Mark Ross-SmithMark Ro...2023-07-0259 min
followHIMMatthew 28; Mark 16; Luke 24; John 20-21 Part 2 • Dr. Ross Baron • June 26 - July 2Dr. Ross Baron explores how to find faith in Jesus Christ and the power of the Savior’s greatest miracle.00:00 Part II–Dr. Ross Baron01:35 Bad assumptions03:28 John 6 and Elder Peter M. Johnson’s personal story07:45 President Russell M. Nelson’s “Jesus is always the answer”09:39 Jesus eats12:10 Using the story of the Road to Emmaus to consider our expectations14:20 The Apostles scattered19:48 Elder L. Tom Perry asked why this dispensation won’t apostatize21:20 Resurrection of the body25:49 Eating...2023-06-2150 min
followHIMMatthew 28; Mark 16; Luke 24; John 20-21 Part 1 • Dr. Ross Baron • June 26 - July 2Which is the greatest of all miracles? Dr. Ross Baron examines the crucifixion and resurrection of Jesus Christ, making all other miracles probable.00:00 Part 1–Dr. Ross Baron00:35 Introduction of Dr. Ross Baron02:18 What happens to us when we die?05:19 Prophets, apostles, and the scriptures testify of life after death08:24 Take away Easter and there is no Christmas09:55 Whom shall I send?11:45 The five themes of this reading block14:42 Luke 24 and the first day of the week17:14 Leviticus 23 and types of...2023-06-211h 05
AFF on AIR PodcastAirline Alliances with Mark Ross-SmithHave you ever wondered how airline alliances or hotel loyalty programs work behind the scenes?
In this episode, Matt is joined by an expert in loyalty programs, former Malaysia Airlines Enrich CEO and current StatusMatch.com CEO Mark Ross-Smith for a chat about the world of airline alliances.
Find out what airlines need to do in order to join an airline alliance such as Oneworld, Star Alliance or SkyTeam, the pros & cons for airlines, and what happens if an airline wants to leave an alliance.
The discussion also covers priority boarding, Qantas lifetime...2023-06-101h 04
Amazing Business RadioTransactional VS Emotional Customer Loyalty Featuring Mark Ross-SmithHow Brands Can Find a Balance Between Incentives and Emotional ConnectionShep Hyken interviews Mark Ross-Smith a.k.a Mr. Loyalty and the CEO and Co-Founder of Loyalty Data Co, the parent company of StatusMatch.com. He talks about the roles of transactional and emotional incentives and how brands must learn to balance the two to build long-term customer loyalty.Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. L...2023-05-3031 min
Come, Follow Me Read-alongNT.22 - Joseph Smith—Matthew 1; Matthew 25; Mark 12–13; Luke 21This episode follows the weekly "Come, Follow Me" study curriculum of The Church of Jesus Christ of Latter-day Saints. This is not a commentary, just the scripture passages for this week's reading.
This reading is by Bradley Ross. You can find the study questions online here:
https://www.churchofjesuschrist.org/study/manual/come-follow-me-for-individuals-and-families-new-testament-2023/22?lang=eng2023-05-2129 min
First Customers32: How did Mark Ross Smith revolutionize the airline industry's rewards programs with Status Match?Mark Ross Smith, CEO & Founder of StatusMatch.com, revolutionized the way airlines run their incentive programs for frequent travelers. Through Status Match he's brought over one billion dollars in new customer value to major airlines, like Emirates, Lufthansa, Air Canada, Frontier Airlines, Spirit Airlines, and more.
Show Notes & Links:
https://parisvega.com/mark-ross-smith-status-match/2023-05-1551 min
Spark PlugMark Ross-SmithMark Ross-Smith is an award-winning global airline loyalty industry leader, and he is CEO & Co-founder at StatusMatch.com, helping airlines grow and manage their most valuable customers. Mark has worked with major brands like Emirates, Lufthansa, Air Canada, Frontier, Spirit, El Al, Copa, Royal Air Maroc, LATAM & more. Known as “Mr Loyalty”, Mark is the most followed airline loyalty leader on social media, and he won Loyalty Magazine’s ‘Loyalty Royalty’ 30 under 40 Award in 2022.Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audioSpark Plug is brought to you by SnowShoe.i...2023-04-2836 min
Talking with the Experts2023 EP468 Mark Ross Smith - Innovation in the Travel IndustryOn this episode of Talking with the Experts, host Rose Davidson sits down with Mark Ross Smith, CEO and co-founder of Loyalty Data Co, to explore how loyalty programs are evolving in the travel industry. Mark shares his fascinating journey from being a lover of travel to working in the industry and eventually founding Status Match.com. Mark explains how being a customer of your own product can help identify areas for improvement and speaks on the profitability of loyalty programs for airlines. He also discusses the benefits of consolidating travel into one brand to rack up perks and how...2023-04-1923 min
Talking with the Experts2023 EP468 Mark Ross Smith - Innovation in the Travel IndustryOn this episode of Talking with the Experts, host Rose Davidson sits down with Mark Ross Smith, CEO and co-founder of Loyalty Data Co, to explore how loyalty programs are evolving in the travel industry. Mark shares his fascinating journey from being a lover of travel to working in the industry and eventually founding Status Match.com. Mark explains how being a customer of your own product can help identify areas for improvement and speaks on the profitability of loyalty programs for airlines. He also discusses the benefits of consolidating travel into one brand to rack up perks and how...2023-04-1923 min
Geobreeze TravelThe Future of Status Matching with Mark Ross-Smith | Ep 129(Disclaimer: Click 'more' to see ad disclosure)
Mark Ross-Smith, founder of Travel Data Daily and CEO of StatusMatch.com, has run airline loyalty programs, consulted & advised across airline, hotel & telco industries. Mark is a globally recognised, award-winning airline loyalty thought-leader, and known as one of the 'brightest minds in loyalty. Mark’s unique approach to loyalty has received industry acclaim and his work is referenced in major media including CNN, BBC, South China Morning Post, The Star, The Economist, Financial Times, Executive Traveler, Skift and many more.
In this episode, Mark and I discuss the past, present, an...2023-04-1659 min
Flying Smarter: Air Travel Explained32 - A Look at Loyalty Programs with Mark Ross-SmithThis episode starts by looking at why you have to put your seat back and tray table up before landing. Andrew then talks with StatusMatch CEO and former airline loyalty program head Mark Ross-Smith about airline loyalty programs.Why do you have to put your seat back and tray table up before landing? It’s all about safety. Learn more in this episode. Mark Ross-Smith brings his wealth of knowledge and experience with airline loyalty programs to this episode of Flying Smarter. He talks with Andrew about how the airline loyalty business works, why airline loyalty programs can be...2023-03-2728 min
Hospitality Property SchoolInterview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for you.As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, was the head of loyalty at Malaysian Airlines.If you have ever wondered if loyalty programs work, how they work, and how to start one, you’re in the right place.2023-02-2346 min
Hospitality Property SchoolInterview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for you.As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, was the head of loyalty at Malaysian Airlines.If you have ever wondered if loyalty programs work, how they work, and how to start one, you’re in the right place.2023-02-2344 min
A SEAT at THE TABLE: Conversations with Today's Top Industry LeadersWhat You Might Not Know About Airline Loyalty ProgramsFor anyone who travels frequent flyer or loyalty programs as they are called play an outsized role in our airline choices.While most don’t want to admit it, the lure of a free flight or an upgrade is almost irresistible. While most of us are active participants in loyalty programs, few of us really understand why they say are so beneficial - to the airlines.What you you find out might surprise you as much it did me.Today we are joined by Mark Ross-Smith, Founder of industry news site “Travel...2023-02-1133 min
Drop The Mic with Jason Hunt169 - Are airline loyalty businesses worth more than the airline itself with Mark Ross-SmithIn today's episode, we are dissecting whether airline loyalty businesses are worth more than the airline itself. My guest today is Mark Ross-Smith, a tech entrepreneur in the airline industry.
Loyalty business is proving increasingly profitable, with the value of some mileage sales surpassing that of the core operations. Recent research findings indicate that loyalty programs bring upwards of 50% of airline income of the airline's total revenue.
On the day's topic, Mark observes that loyalty programs such as mile sales are worth more than effective while the airline itself is worth nothing. At the same...2023-02-0724 minLivestream DealsBook Launch Live: 100 Livestreaming & Digital Media Predictions, Vol 3On Livestream Deals, Ross Brand talks about his new book, 100 Livestreaming & Digital Media Predictions, Volume 3 as he unpacks the paperback edition for the first time.Ross also discussed books by Joie Gharrity, Jennifer Quinn "JennyQ," Louise McDonnell, Chris Krimitsos, Bee Smith, Mitch Jackson, Chris Strub, Dale L. Roberts, Mark S. Babbitt and S. Chris Edmonds.Originally livestreamed to Amazon Live and other destinations via StreamYard.2023-01-211h 04
Ross Brand AudioBook Launch Live: 100 Livestreaming & Digital Media Predictions, Vol 3On Livestream Deals, Ross Brand talks about his new book, 100 Livestreaming & Digital Media Predictions, Volume 3 as he unpacks the paperback edition for the first time.Ross also discussed books by Joie Gharrity, Jennifer Quinn "JennyQ," Louise McDonnell, Chris Krimitsos, Bee Smith, Mitch Jackson, Chris Strub, Dale L. Roberts, Mark S. Babbitt and S. Chris Edmonds.2023-01-211h 04
Fiddle and Pipe74. Everything is Fucked Ch. 8 & 9 w/ Emily Crisp & Malachi MarshallToday we are joined by our friends Emily Crisp (soprano and co-host of MMM Conversations) and Malachi Marshall (baritone and cohost of MMM Conversations and Kiki with Kye) to discuss the end of Everything is Fucked, and oh boy, this is something else. We thought Mark took a different direction with some of his previous chapters. But no, we were so wrong. We went from a book that was about being the hope that you want to see and how to take action so the hope you want is the life you live, to complete AI take over. Were...2022-11-301h 04
Airlines Confidential Podcast164 - Mark Ross-Smith, CEO & Co-Founder, StatusMatchThis week: Mark Ross-Smith, CEO & Co-Founder, StatusMatch; Holiday travel & changes in travel patterns; Latest WSJ airport rankings; American sues Sabre for attorney fees; Listener Q: AA flight credit rules confusing; Frontier changes customer service; Shout-outs2022-11-3053 min
Business Class: The Tourism Industry's PodcastLeveraging Airline Loyalty With Mark Ross-Smith, Status-MatchAs a kid he collected airline time tables and model planes, now he's running one of the most innovative companies in the travel industry, Status Match, pairing frequent flyers with destinations and airlines that want their business. Meet Mark Ross-Smith, Author, Founder of industry news site “Travel Data Daily.”Business Class is brought to you by Learn Tourism, the nonprofit academy - harnessing the power of science, business psychology and adult education to advance the tourism industry and build sustainable economies. Learn how to engage your community, win over stakeholders and get more visitors at le...2022-11-2930 minFiddle and Pipe73. Everything is Fucked: Ch. 6 & 7TW: childhood trauma
How would we rate our happiness? Probably a seven, even with Brittany not having internet and Catherine not having water. How would Mark Manson rate his happiness in Everything is Fucked? Well, you'll need to ask him for that, but we did dive deeper into his book and into his budding philosophical mind. Mark takes another turn in this section of his book, discussing pleasure seeking behavior, and the work of Kant and Nietzsche. We learn just how much Catherine wants too seduce Brittany, how shallow Brittany is, and we throw...2022-11-2345 min
OUTdriveConnecting with People Through LoyaltyEvery loyalty program should be designed to do one primary function: connect people; connect people to the things they want, to the rewards they can earn, or the status they want to attain. For example, we see commercials all the time for companies emphasizing their points, miles, and perks for frequent flyers. In this episode, airline loyalty thought leader Mark Ross-Smith joins OUTdrive from across the world in Malaysia for an introspective on building a successful loyalty program. Mark is the CEO and co-founder at StatusMatch, a global status management firm that works with some of the w...2022-11-2234 minOUTdriveConnecting with People Through LoyaltyEvery loyalty program should be designed to do one primary function: connect people; connect people to the things they want, to the rewards they can earn, or the status they want to attain. For example, we see commercials all the time for companies emphasizing their points, miles, and perks for frequent flyers. In this episode, airline loyalty thought leader Mark Ross-Smith joins OUTdrive from across the world in Malaysia for an introspective on building a successful loyalty program. Mark is the CEO and co-founder at StatusMatch, a global status management firm that works with some of the w...2022-11-2234 min
Science of CXMark Ross-Smith: Loyalty Programs as a way of Wowing your CustomersMark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com.
Mark’s experience in airlines runs deep as he previously headed up the Malaysia Airlines Enrich Loyalty Program, delivering consecutive year record financial success to the airline.
Mark has also held roles in several high-tech start-ups, including the largest Australian-owned mobile social network, where he was CEO for 7 years, spearheaded big-data opportunities with Optus, Vodafone, and Telstra, and also generated an incremental $35M annually for the telcos through data-driven loyalty i...2022-11-1644 minFiddle and Pipe72. Everything is Fucked: Ch. 4 & 5That moment when you're reading a self help book and it turns into a philosophy book out of nowhere. Mark Manson's Everything is Fucked takes a wild turn in these two chapters to describe the lengths that people would go for in the name of whatever they hold dear. To navigate the left turn this book took, we discuss religion, politics, cults, and how human advancement shaped us. One thing that really unites people is their common enemy, and our common enemy is Bartok. Catherine describes a time where she almost got sucked into the Mary Kay pyramid scheme...2022-11-1652 min
REALLY Know Your CustomerBuilding Loyalty In Micro-Moments With Your Customers With Mark Ross-SmithMeet Mark Ross-Smith, CEO and Co-Founder of StatusMatch.com. Mark joins Betsy and Tony on the podcast from Malaysia. As a self-proclaimed professional frequent flyer, Mark racked up more airline points than you can imagine as he built his former businesses. After he decided to move across the world, he asked the area’s major airline for a status match in their frequent flyer program. He was denied, but it led the way for his idea to create StatusMatch.com. Tony, Betsy, and Mark dive into emotional loyalty to big brands and discuss how those mic...2022-11-1439 min
The Founder FilesA successful exit, and then what? - Mark Ross-Smith, Status MatchYou had this million-dollar idea. You built a business out of it and turned it into a success story. Now a listed company offers to buy you out for a lot of money.You’ve achieved what many startup founders set as a goal, now what? What happens after your so-called entrepreneurial successful exit? What are your next milestones to reach then, as an entrepreneur and as a human being?Mark Ross-Smith, CEO and Co-founder of Status Match, reflects on his non-linear journey that led him to be the serial entrepreneur he is now. He’ll tell you all he know...2022-11-1333 min
MarTech Podcast ™ // Marketing + Technology = Business GrowthHow Airlines Use Data to Increase Revenue -- Mark Ross-Smith // Travel Data DailyMark Ross-Smith, CEO of Travel Data Daily, talks about key metrics to measure the success of your loyalty programs. Airline seat pricing originally relied on historical data to price seats. During the pandemic, people stopped flying as frequently and airlines had to turn to other signals to determine who to target in order to increase their revenue. Today, Mark discusses how airlines use data to increase revenue. Show NotesConnect With: Mark Ross-Smith: Website // LinkedInThe MarTech Podcast: Email // Newsletter // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https...2022-11-1110 min
MarTech Podcast ™ // Marketing + Technology = Business GrowthHow Airlines Use Data to Increase Revenue -- Mark Ross-Smith // Travel Data DailyMark Ross-Smith, CEO of Travel Data Daily, talks about key metrics to measure the success of your loyalty programs. Airline seat pricing originally relied on historical data to price seats. During the pandemic, people stopped flying as frequently and airlines had to turn to other signals to determine who to target in order to increase their revenue. Today, Mark discusses how airlines use data to increase revenue. Show NotesConnect With: Mark Ross-Smith: Website // LinkedInThe MarTech Podcast: Email // Newsletter // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https...2022-11-1110 minMarTech Podcast ™ // Marketing + Technology = Business GrowthGolden Loyalty Metrics -- Mark Ross-Smith // Travel Data DailyMark Ross-Smith, CEO of Travel Data Daily, talks about key metrics to measure the success of your loyalty programs. In the last couple of years, airlines have had to disclose to the market that their loyalty programs are actually worth more than the airlines themselves. Airline loyalty programs are effectively marketing businesses that marketers can learn a lot from in terms of targeting the most valuable customers. Today, Mark discusses golden loyalty metrics. Show NotesConnect With: Mark Ross-Smith: Website // LinkedInThe MarTech Podcast: Email // Newsletter // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/priva...2022-11-1014 minMarTech Podcast ™ // Marketing + Technology = Business GrowthGolden Loyalty Metrics -- Mark Ross-Smith // StatusMatchMark Ross-Smith, CEO of Travel Data Daily, talks about key metrics to measure the success of your loyalty programs. In the last couple of years, airlines have had to disclose to the market that their loyalty programs are actually worth more than the airlines themselves. Airline loyalty programs are effectively marketing businesses that marketers can learn a lot from in terms of targeting the most valuable customers. Today, Mark discusses golden loyalty metrics. Show NotesConnect With: Mark Ross-Smith: Website // LinkedInThe MarTech Podcast: Email // Newsletter // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/priva...2022-11-1014 minFiddle and Pipe71. Everything is Fucked: Ch. 1 - 3 w/ Matt RichardsTW: suicide, depression, anxiety, depression, childhood trauma, rape
After (over) a year, we have finally started the sequel to Mark Manson's The Subtle Art of Not Giving a Fuck, Everything is Fucked: A Book about Hope! Is everything truly fucked? Viewing the world at the end of 2022 can definitely make it seem like some aspects are, but we can't just give up! Luckily we have Matt Richards, bassist and co-host of "MMM Conversations" to discuss what exactly we are avoiding and why things seem so desolate. But in the face of adversity, we can...2022-11-091h 10
No Tourists Allowed - An Insider's Guide to TravelAll About Points & Miles! Frequent Traveler programs unraveled with expert Mark Ross-Smith, CEO of Status Match. Plus, Egypt & Jordan, the best trip steals of the week, and more travel hacks and insider secrets.How to find the real value of all those points and miles. Which are the best benefits, hacks, and tips? And how to get your status tier with one provider matched by competitors. As usual, we get the inside view from loyalty expert and CEO/co-founder of Status Match, Mark Ross-Smith. Plus, Jessica Deverson, our resident millennial adventure traveler - and deals guru - returns from a life-changing journey in Egypt & Jordan, looking like Lawrence of Arabia and bearing gifts: transformational travel tales and the best trip steals of the week. Also, what to do first when...2022-09-2255 min