Shows
World Class Real Estate#303 Learn how to expand into new areas and super size your agencyIn this episode of The World Class Real Estate Podcast, Mark and Ian break down how to strategically expand your estate agency into new territories. From village-to-village growth to a more scientific, data-driven approach, Ian shares the exact research he does before entering a new area—and why traditional methods might be holding you back.2025-06-2446 minWorld Class Real Estate#302 Controversial Warning: Schools, Education and Estate Agency Value?In this bold and thought-provoking episode, Mark and Ian explore two powerful themes: the role estate agents can play in the education system, and the importance of personal development within our teams.First, they dive into why our children should be learning about mortgages, financial literacy, and real-world life skills much earlier—and how estate agents could be part of that solution. Then, the conversation shifts toward self-improvement, with a focus on how helping our teams grow as individuals can lead to stronger, more resilient businesses overall.Packed with practical insights, big ideas, an...2025-06-1720 minWorld Class Real Estate#301 Michelle Gallagher, learn the skills that made her x2 UK Agent of The YearIn this episode, Ian and Mark sit down face-to-face with one of the UK’s most accomplished estate agents – Michelle Gallagher, co-owner of JD Gallagher in Lancaster. Alongside her husband John Gallagher, Michelle has led their agency to back-to-back EA Masters wins in 2022 and 2023 – the most prestigious accolade in the UK property industry.Michelle opens up about the disciplined routines, powerful habits, and relentless consistency that have helped her build one of the country’s leading agencies. From her market update videos to her evolving video marketing strategy, Michelle shares how she keeps her brand fresh and her clie...2025-06-1052 minWorld Class Real Estate#300 Learn how to negotiate like they teach at HarvardIn this episode of The World Class Real Estate Podcast, Ian Macbeth and Mark Worrall dive into one of the most vital — yet often underdeveloped — skills in estate agency: negotiation.With the market shifting and buyers becoming more price-sensitive, Ian and Mark break down the different styles of negotiation, from collaborative and consultative to competitive and hardball. They discuss which styles work best in today’s climate, and how agents can adapt their approach depending on the client, property type, and economic conditions.2025-06-0342 minWorld Class Real Estate#298 Learn how to make properties sexy againThe property market has shifted. April completions dropped. Sales stayed steady. But the numbers tell a deeper story. In this episode, estate agents Ian and Mark break down what’s happening on the ground.They talk about the end of the stamp duty holiday and how it's stretched the market. Summer could be slower. Not because of demand—but because of price.Ian shares hard stats: from March to May, 66.5% of homes went under offer. Still, asking prices are up 6.6% since October. The result? Fewer buyers, more price reductions, and...2025-05-2028 minWorld Class Real Estate#297 Learn how to future proof estate agency with Mark BurgessMark and Ian welcome back a true game-changer in the estate agency world — Mark Burgess, founder of Iceberg Digital and best-selling author of The Estate Agency Revolution.If you're serious about future-proofing your agency, this episode is essential listening.We visit Mark’s journey — from the continued evolution of Iceberg Digital to what he's seeing now in the marketplace that many agents are still blind to. This is a strategic deep-dive into how agents can stay ahead of the curve in a fast-changing industry.🎯 What we cover:What "future-proofing" really means for estat...2025-05-1359 minWorld Class Real Estate#296 Success & Earning, is money a dirty work in Estate Agency?In this candid episode, we’re joined by Ian Macbeth and Mark Worrall—two experienced agents who aren’t afraid to talk about the real stuff behind the scenes.From the frustration of training for a 100k ultra with an injury, to the uncomfortable topic of money in estate agency, this chat is refreshingly real. Ian opens up about the mental toll of being sidelined from running, while Mark highlights the importance of being honest—not just with others, but with yourself.We dive into:🏃♂️ I...2025-05-0635 minWorld Class Real Estate#295 Using AI to Win Instructions, Streamline Your Agency, and Think Like a CEO with Mark BurgesIn this forward-thinking episode of The World Class Real Estate Podcast, we sit down with Mark Burgess, founder of Iceberg Digital and author of the acclaimed book “Where did my industry go?” If you’ve ever felt like you’re stuck in the day-to-day of estate agency, this episode is your invitation to zoom out — and level up.Mark brings a unique perspective: part PropTech innovator, part strategic coach. He unpacks how AI and integrated systems are giving estate agents the edge — but only if they’re willing to think like real business owners, not just agents.2025-04-2950 minWorld Class Real Estate#293 Learn What’s Holding Back UK Housing, Directly From Kevin Hollinrake, MP & Hunters FounderIn this episode of World Class Real Estate, Ian Macbeth and Mark Worrall sit down with Kevin Hollinrake, Shadow Secretary for Levelling Up, to explore how marginal gains, customer-first thinking, and smarter housing policy could reshape the UK property market. From 95% satisfaction rates (thanks in part to feedback from his own mum) to fresh ideas for first-time buyers and downsizers, Kevin shares a practical vision for better homes and better service.🎯 Key topics:The power of small, consistent improvementsTailored policies for local housing needsSupport for first-time and last-time buyers2025-04-2256 minWorld Class Real Estate#292 Do you look for solutions or problems?Every real estate agent faces daily challenges, but what truly sets the best apart? Join Ian and Mark as they explore the crucial difference between presenting clients with problems versus offering effective solutions. Learn how to shift your mindset, become a trusted advisor, and navigate obstacles with confidence, ultimately leading to more successful outcomes and stronger client relationships. Discover practical strategies to turn hurdles into opportunities and become the go-to problem-solver in your market.2025-04-1515 minWorld Class Real Estate#291 Learn How to Set Higher Standards, Work Smarter, and Win More ClientsJoin Ian and Mark as they welcome Matt Barrell to discuss what truly defines "world-class" real estate. Discover the importance of knowing your numbers, building strong client relationships through responsiveness, and maintaining integrity in every transaction. Matt also shares his strategies for balancing work and life, emphasizing the need to avoid burnout and prioritize well-being. Learn how to educate clients with real data, build trust through transparency, and set boundaries for sustainable success in this demanding industry.Apologies to Matt for the delay with this episode, it was originally scheduled to be released as...2025-04-0846 minWorld Class Real Estate#290 Learn How to Handle Lowball Offers Without Losing the SaleIn this refreshingly honest episode, Mark is joined by Ian to tackle a topic that’s increasingly relevant in today’s property market—lowball offers. With more buyers chancing their luck, the duo unpack the art and psychology of negotiating without letting ego, emotion, or poor advice get in the way.Ian opens up about a recent experience where an offer came in a staggering 17.5% under asking price. What follows is a brilliant breakdown of how agents should respond in these moments—offering perspective, not panic, and keeping both feet firmly on the ground.2025-04-0133 minWorld Class Real Estate#289 Learn How to Fix What’s Broken in Estate Agency: From Overvaluing to a Rightmove ReformIs the UK real estate market broken? Ian Macbeth, Mark Worrall, and industry disruptor Shaun Adams tackle the hard truths head-on. With only 63% of listings completing, they reveal the critical flaws plaguing the industry, from rampant overvaluing to Rightmove's controversial pricing. Discover Shaun's revolutionary solutions: pre-market prep, reservation agreements, and a bold challenge to the CMA. Learn how to navigate the evolving landscape, from AI disruption to the role of industry bodies, and equip yourself with actionable strategies to drive real change. This is a must-listen for any agent ready to fix what’s broken and build a more et...2025-03-251h 07World Class Real Estate#288 Learn How to Position Yourself as the Go-To Estate Agent: Build a Brand Clients TrustIn this episode of World Class Real Estate, hosts Mark Worrall and Ian Macbeth are joined by branding expert Louis Fulcher to discuss what makes a real estate brand truly world-class. They explore the crucial difference between branding and marketing, the power of reputation, and the importance of consistency across all touchpoints. Louis shares valuable insights on personal branding, website transparency, and how estate agents can position themselves as the obvious choice in a competitive market.2025-03-1842 minWorld Class Real Estate#287 Learn The Power of Diary Management & High-Performance PlanningIn this episode, Mark Worrall and Ian Macbeth share insights on balancing personal and professional commitments, the importance of structured diary management, and strategies for maintaining high performance. They discuss February’s remarkable business growth, and the challenges of saying no in a fast-paced industry. The duo also unveils upcoming podcast guests, including a self-employed agent and a brand expert, and their plans to elevate the podcast.2025-03-0435 minWorld Class Real Estate#285 Sam’s Return: How to build your perfect client listIn this episode of The World Class Real Estate Podcast, Mark Worrall, Ian Macbeth, and Sam Hunter share updates on their personal and business journeys, covering a range of topics from social media strategies to the challenges in the property industry.2025-02-1836 minWorld Class Real Estate#284 The Trust Timer | An Estate Agents Modern Day Superpower.In this episode, Mark and Ian dive into the evolution of estate agency and why video content is now non-negotiable for building trust, identity, and engagement. They break down what makes content stick, how to carve out a unique position in the market, and why showing your human side is more powerful than ever.From the importance of a trust timer—that slow-burn credibility built through consistent content—to the role of exclusivity, structure, and authenticity in marketing, this conversation is packed with insights estate agents (and business owners in general) can take straight into...2025-02-1138 minWorld Class Real Estate#283 Two Podcasts, One Episode, Twice The Value. Fees, Stats, Reputation and more…In this episode, Opening The Gates To More Listings & World Class Real Estate Podcasts combine in collaboration… Ian Macbeth, Mark Worrell, and Simon Gates sit down to discuss the live trends in the property market, fee structures improvement techniques, and to build lasting client relationships. The guys discuss the January market, negotiation tactics, and strategies to stay ahead of your competition, this conversation is packed with actionable insights for estate agents and you get two for the price of one listen this week.2025-02-041h 14World Class Real Estate#282 Learn the data trends that impact your figures and profit!In this episode, Ian and Mark welcome Paul Jamieson, Sales Director at the data and proptech firm TwentyEA (https://www.twentyea.co.uk/).
Paul dives deep into exclusive data from 2024, revealing insightful statistics and trends that will shock you and have the potential to impact your figures and profits in 2025.
Don't miss out on these valuable insights that can help you:
Predict market shifts and stay ahead of the curve.
Learn how data can help you build familiarity with your potential clients.
Make data-driven decisions to maximize your profitability.
This episode is a...2025-01-2850 minWorld Class Real Estate#281 What to expect from The Women In Estate Agency Conference With Clare Hughes
In this episode, Ian and Mark are joined by Clare Hughes, a leading voice in the women in real estate group, as she leads a powerful discussion on the challenges and opportunities facing women in the industry.
Clare, who is spearheading the Women in Estate Agency Conference, shares her inspiring story and provides valuable insights into the history and current state of women in estate agency. Together, they explore strategies for empowering women, fostering inclusivity, and creating a more equitable and supportive environment for all professionals.
Conference details here: https://womeninestateagency.co.uk...2025-01-2147 minWorld Class Real EstateWhat market is today's market making? Day 7 of 7 Agent AcceleratorThe final day of our 7-Day Agent Accelerator! In this episode, Mark and Ian discuss the evolving landscape of real estate and how to future-proof your business. Learn how to identify emerging trends, anticipate market shifts, and adapt your strategies to thrive in the future.2025-01-2005 minWorld Class Real EstateIncrease your fees, day 6 of 7 Agent Accelerator
Day six of our 7-Day Agent Accelerator! Join Mark and Ian as they discuss strategies for optimizing your real estate fees. Learn how to position yourself for higher fees, negotiate effectively, and implement innovative fee structures. Get ready to increase your revenue and maximize your earning potential.
2025-01-1909 minWorld Class Real EstateWhat is your value as an estate agent? Day 5 of 7 Agent AcceleratorDay five of our 7-Day Agent Accelerator! In this episode, Mark and Ian explore the critical question: What unique value do you offer your clients? Discover how to differentiate yourself from the competition, identify your competitive advantage, and position yourself as the go-to agent in your market.2025-01-1809 minWorld Class Real EstateOnline presence - Building your digital fortress! day 4 of 7 Agent Accelerator
Day four of our 7-Day Agent Accelerator! Join Mark and Ian as they discuss the importance of a strong online presence in today's digital age. Learn how to optimize your website, leverage social media, and build a powerful online brand. Get ready to attract more clients and dominate your local market.
2025-01-1708 minWorld Class Real EstateProptech good or bad? Day 3 of 7 Agent AcceleratorDay three of our 7-Day Agent Accelerator! In this episode, Mark and Ian explore the ever-evolving world of proptech. Learn how to identify the right tools for your business, avoid costly mistakes, and leverage technology to streamline operations and enhance client experiences.2025-01-1710 minWorld Class Real EstateTaking Estate Agency KPIs To WAR! Day 2 of 7 Agent Accelerator
Day two of our 7-Day Agent Accelerator! Join Mark and Ian as they discuss the importance of Key Performance Indicators (KPIs) in estate agency. Learn how to track the right metrics, analyze data effectively, and use insights to drive growth. Get ready to take your KPIs to WAR and achieve peak performance.
2025-01-1510 minWorld Class Real Estate7 Day Agent Accelerator: Using Communication To Improve Agency (Day 1 of 7)Kickstart your week with the first episode of our 7-Day Agent Accelerator! In this bite-sized episode, Mark and Ian dive deep into the power of communication in estate agency. Learn simple hacks to improve your communication, build rapport quickly and easily with clients, and effectively convey value. Get ready to elevate your communication skills and unlock new levels of success.
2025-01-1418 minWorld Class Real Estate#273 Be the best estate agent you can be in 2025Get ready to elevate your game! In this episode, Mark and Ian share their proven strategies for setting ambitious goals, cultivating powerful habits, and implementing actionable hacks to achieve your best year yet in real estate.
2025-01-0743 minWorld Class Real Estate#272 Learning how to simplify real estate with Jason Cannon
In this episode, Ian and Mark welcome Jason Cannon, a renowned elite performance coach with over five decades of experience in business. Jason brings a wealth of knowledge to the table, offering profound insights into human behavior and simplifying the complexities of communication. Gain valuable tips and actionable strategies to improve your interactions with clients, colleagues, and everyone you encounter.
2024-12-1753 minWorld Class Real Estate#271 Learning the art of Lettings with Toby MartinJoin Ian and Mark as they sit down with Toby Martin, a seasoned lettings specialist and regional executive for ARLA Propertymark. In this episode, Toby shares his expertise on the art of lettings, emphasizing the importance of creating positive experiences for clients. Learn how to build trust, position yourself as a lettings expert, and utilize video content to attract and retain landlords. Don't miss this opportunity to gain valuable insights into the world of lettings from a true industry professional.2024-12-1056 minWorld Class Real Estate#270 Learn our 3 tips to boost your fees in 2025
In this episode, Ian and Mark share their top three strategies to increase your real estate fees in the coming year. Discover how to position yourself as a high-value agent, negotiate better deals, and implement innovative fee structures. Don't miss this essential episode for any agent looking to maximize their income.
2024-12-0323 minWorld Class Real Estate#269 Learn Ian Preston's Fee Structure and 2025 SWOT Analysis For Real EstateJoin us as Ian Preston, the driving force behind Preston Baker, shares his insights into the future of real estate. Discover his innovative fee structure and learn what his SWOT analysis for estate agents looks like in 2025.
Additionally, Ian discusses his ambitious plans to revolutionize the industry through the integration of AI. Gain valuable insights into how AI can streamline processes, enhance customer experiences, and improve overall business efficiency.
This episode provides actionable strategies to help you adapt to changing market conditions and position your business for long-term success.
2024-11-2655 minWorld Class Real Estate#267 Learn what your clients are Googling
Discover how to tap into the minds of your potential clients and create content that truly resonates. In this episode, Ian and Mark delve into the power of AnswerThePublic, a tool that reveals the exact questions people are asking online. Learn how to use this valuable information to create high-quality content that attracts and converts your target audience.
2024-11-1234 minWorld Class Real Estate#265 Learn 30 years of marketing from Simon Leadbetter in under an hourIn this episode, Ian and Mark sit down with marketing expert Simon Leadbetter to unlock the secrets of effective real estate marketing. With over 30 years of experience, Simon shares practical tips and actionable advice that you can implement immediately. Learn how to measure your marketing efforts, identify key performance indicators (KPIs), and optimize your strategies for maximum impact. Don't miss this opportunity to gain valuable insights from a marketing guru and elevate your real estate business.
2024-10-2950 minWorld Class Real Estate#264 Learn how to build a more resilient estate agency
Future-proof your real estate business! Join Sam Hunter and Mark Worrall as they welcome business growth expert Royston Guest. Discover Royston's powerful AMR strategy, designed to help you reframe your approach to clients and unlock their lifetime value. Learn how to build a more resilient business in today's market. Don't miss Royston's insights on maximizing client relationships and driving growth. Plus, get a sneak peek at what to expect at his upcoming bootcamp with Perry Power
https://grow.perrypower.co.uk/the-built-to-grow-bootcamp3htds Ready to build a stronger, more sustainable business? Tune in now!
2024-10-2231 minWorld Class Real Estate#263 Learn how to REALLY USE AI in AgencyIn this weeks podcast episode Chris and Ian discuss key details for estate agents looking to up their turnover in 2025.
Discussing a selection of marketing techniques and new opportunities through AI. This episode is a high level deep dive for people in agency that are in the process of making their 2025 marketing plan and budget.
- How Chris got into marketing
- Website hacks for your business
- AI in agency that works
- Video creation tips
- Things NOT to...2024-10-1546 minWorld Class Real Estate#262 Learn how to turn stats into BUSINESS
In this episode, Mark and Ian dive into the world of data-driven real estate marketing. Learn how to leverage freely available stats like the Rightmove house price index to create compelling content that builds your brand and attracts clients. Tune in as Ian breaks down the Nationwide and Zoopla September house price index and shares actionable tips on how to use this information to your advantage. Discover how to turn stats into strategies that drive results.
2024-10-0829 minWorld Class Real Estate#261 Learn the 93 reasons touting is pointlessIn this episode (#261), Mark, Ian, and Sam dive deep into the latest property market data, courtesy of Twenty EA and industry veteran Chris Watkin. They analyze the remarkable statistics released in the past week and discuss the implications for estate agents.
Is touting for second-hand stock still a worthwhile strategy? How can agents ensure their presentations to motivated clients are top-notch? Find out in this insightful episode.
2024-10-0152 minWorld Class Real Estate#260 Learn how to take world class photos on your phoneIn todays episode Mark and Ian team up with Adam Birkett, the mastermind behind Northern Property Media, a renowned company specializing in high-end property marketing assets. Together, they explore the art of capturing stunning property photos using just your smartphone.
Discover essential tips and tricks for taking professional-quality images, including the best equipment and strategies to make your property listings pop online. Learn how to create captivating videos that showcase properties in a new light. Adam emphasizes the importance of consistency and developing your unique style to build a strong brand.
Whether you're a seasoned...2024-09-2452 minWorld Class Real Estate#259 Learn from a 500k a year self employed agent
In this episode (#259), Mark and Ian sit down with Neil Fenning, a self-employed estate agent who has built a thriving agency with a strong community presence. Neil shares his journey to achieving over £500,000 in sales and reveals the strategies behind his success.
Discover how Neil and his business partner Dan have cultivated a dominant market position in his hyper-local area through targeted marketing, reputation building, and a focus on personal branding. Gain valuable insights into creating a successful estate agency that is deeply rooted in the community it serves.
2024-09-1755 minWorld Class Real Estate#258 Learn how Realestate.com.au might change agency in the UKThis week on the show (#258), Mark and Sam unpack the recent industry bombshell: realestate.com.au's proposed acquisition of Rightmove. They delve into the potential impact on the UK market and what it might mean for estate agents.
But the news doesn't stop there! Mark and Sam shift gears to discuss the power of building strong habits. They introduce the "3-bucket calling" technique, a simple yet powerful strategy for staying connected with your clients and boosting your business. Learn how to prioritize your outreach and ensure consistent lead generation2024-09-1025 minWorld Class Real Estate#257 Learn how to attract 'A Grade' people in Estate AgencyWant to recruit top-tier real estate agents? Join Ian Macbeth and Mark Worrall as they chat with Myles White, a experienced property expert and recruiter from Crux. Discover the importance of preparation and transparency in the recruitment process. Get valuable insights on how to attract, secure and retain the best talent for your real estate business and hear some of the mistakes agency owners make in their recruitment.
2024-09-031h 00World Class Real Estate#256 Learn how to maximise sales in September and October and smash Q4In this episode (#256), Mark, Ian, and Sam share their strategies for a successful and productive final quarter of the year. With just 13 weeks left until December, they discuss actionable tips to make September and October the most rewarding months of the year. From goal setting and time management to staying motivated and focused, this episode offers invaluable guidance for estate agents looking to maximize their results.
2024-08-2727 minWorld Class Real Estate#254 Learning to acknowledge Burnout and how to handle itIn this episode (#254), Mark, Ian, and Sam dive deep into the often-overlooked issue of burnout in the fast-paced world of estate agency. They share personal experiences and offer practical advice on recognizing the signs of burnout, understanding its impact, and implementing effective coping strategies. Discover essential tools and techniques to maintain work-life balance, reduce stress, and revitalize your career.
2024-08-0620 minWorld Class Real Estate#253 Learn how to make your sales progress faster with Luke Masters of Survey Network
In this week’s episode (#253), Mark, Sam and Ian sit down with property expert Luke Masters to unlock the secrets to a high-performing sales pipeline. Discover how to streamline your sales process, reduce fall-throughs, and ultimately close more deals faster. Luke shares invaluable insights on securing sales and provides practical tips to help agents move properties through the pipeline with ease. Don't miss this episode packed with actionable advice to supercharge your sales success!
2024-07-3051 minWorld Class Real Estate#250th Episode Extravaganza! Learnings from 5 years of podcasting and what does a labour government mean for estate agents?
Join Ian Macbeth and Mark Worrall for a special World Class Real Estate extravaganza! We delve into key learnings from a whopping 250 episodes, plus exciting plans for the future of the show. But that's not all! We analyze the potential impact of a Labour government on estate agents and (for a bit of fun) give our predictions on the Euros. Don't miss this milestone episode packed with valuable insights, a look ahead, and a touch of friendly football banter!
2024-07-0941 minWorld Class Real Estate#249 Don't Dismiss Early Offers! How to Get Your Seller the Best DealThinking early offers are always lowballers? Not so fast! In this episode of World Class Real Estate, Mark Worrall and Sam Hunter, experts from the selling and buying sides, reveal why considering early offers can land your seller the best deal. Sam shares buyer insights, and Mark provides seller strategies - all to help you navigate getting top dollar, even if the offer arrives early in your campaign. Tune in for valuable tips and avoid your clients leaving money on the table!
2024-07-0230 minWorld Class Real Estate#248 Real Estate + Mortgage Brokerage: The Power Duo for Agents (Ian, Sam & Mark Return!)
The gang's all back! World Class Real Estate co-hosts Ian Macbeth, Sam Hunter (fresh off fatherhood!), and Mark Worrall reunite to discuss a powerful strategy for agents: diversifying into mortgage brokerage. Discover the advantages, how to get started, and how it can elevate your real estate business. Don't miss this informative episode!
2024-06-2533 minWorld Class Real Estate#244 What does WCRE mean to Mark?On todays episode Ian puts Mark on the spot to deliver his answer of what world class looks like in 2024 after 244 episodes of this podcast. This leads to a conversation that content marketing, fees and how you can deliver value on a regular basis to become world class.2024-05-2830 minWorld Class Real Estate#238 How to add 25% to your turnover with Bryan MansellIf you could add 25% to your turnover would you be interested in finding out more? That is exactly what Bryan discusses with Ian and Mark today along with a number of golden nuggets you can take and easily implement to improve your business. 2024-04-1655 minWorld Class Real Estate#237 The snowball effectIs the high street dead? How is video production and consistency like a snowball and how key is communication to world class real estate? Today is the first episode that Ian, Sam and Mark get together post rebrand and it's a banger!2024-04-0924 minWorld Class Real Estate#234 Can men attend The Women in Estate Agency Conference?Ian Macbeth joins Mark today to discuss the recent WIEA conference, reservation agreements and if it is still possible to generate multiple offers in the current market.2024-03-1942 min
World Class Real Estate#172 2022 Wrap up Part 1With 3 weeks of the working year remaining Mark and Sam discuss what 3 things you can do to end the year strongly and set yourself up for success in 2023. It is too early to switch off and your actions over the next 3 weeks could make a significant difference to your performance next year!2022-12-0622 minWorld Class Real Estate#169 28 working days leftAs the year draws to a close in a quickfire episode Sam and Mark discuss the context of the changes in property values and the conversations you can be having with existing and potential clients to get them sold before Christmas.2022-11-1516 minWorld Class Real Estate#166 Secrets to success in the next 8 weeksIt's not all doom & gloom out there! Today Sam and Mark discuss how the action you take over the next 8 weeks can dictate your success in 2023. Topics discussed in this episode include: good news stories, the power of communication at uncertain times and a task for you to help you hit your goals towards the end of this year and beyond.2022-10-2526 minWorld Class Real Estate#163 Are the media sensationalising the economic situation?Who reads or watches the news? Today Sam and Mark discuss some headlines from the last few days and most importantly how agents can and should react to them so they can be successful regardless of what the media are writing. How much does an agent need to know about what the media are reporting and when should this be communicated with their clients? Spoiler alert- This is a positive spin, not the negative rubbish you could read over the last week!2022-10-0426 minWorld Class Real Estate#162 Hunting vs FarmingAre you a hunter or a farmer? Good estate agents know when is the best time to hunt and when to farm. As we enter October Sam and Mark discuss the merits and techniques of both to generate new business for the rest of this year and next.2022-09-2818 minWorld Class Real Estate#161 What we can learn from the life and funeral of Queen ElizabethThe eyes of the world have been on The Royal Family as they attempt to mourn Queen Elizabeth over the last 10 days and they haven't missed a beat. The funeral has been 20 years in the making and her reign of 70 years makes her the longest serving monarch and is unlikely to ever be matched. Mark and Sam discuss the funeral, her reign and what lessons we can learn about estate agency, but more importantly life in todays episode.2022-09-2028 minWorld Class Real Estate#160 Emotional EconomicsHave we resolved the cold war between estate agents and conveyancers? Maybe not just yet, but Sam & Mark discuss the key learnings from the last few weeks and why it is so important for an agent to be an expert in emotional economics. To wrap up this weeks short sharp episode we discuss how a football formation can form the bedrock of your prospecting moving forward.2022-09-1323 minWorld Class Real Estate#153 with Perry PowerReturning for his second guest appearance on the show, today’s guest continues to drive innovation and share best practices within our industry. He’s part of a community of agents that live and breathe their profession and it’s that passion that drives his mission to improve estate agency. You know what he shares works because he’s tried, tested, refined and improved it within his own business first!
Link to Perry's calendar - https://docs.google.com/spreadsheets/d/1ZkXTL6Z84gJ-Ri91kaZWULnxtVHi-YTF_4QeJnxbfqU/edit#gid=0
Link to training Mark discussed with Stephen Brown: h...2022-08-1758 min
World Class Real Estate#149 with Matt Baldock of Charles David Casson Estates: "People aren't panic buying houses anymore!"The internet movie database lists the best sequels of all time as the godfather part 2, the empire strikes back, terminator 2, the dark knight and so on. Today’s guest, although participating in an entirely different medium, joins us with intentions to be held in similar esteem. Last time he was here he talked about doing a job that your mum would be proud of you for and today he’s back to go deeper into what buyers, sellers, landlords and tenants need now more than ever. In the immortal words of Mark Morrision, it’s the return of the Matt.2022-06-2845 minWorld Class Real Estate#147 With Mark Hinkins of RexLabsToday’s guest is fascinated by three things: football, space travel and nice houses. After realising at a pretty early age that he wasn’t going to make it as a footballer or an astronaut, he decided to embark on a career in the property industry. Since 2014 he’s acted as a buyers agent, sales consultant and now heads up the sales team at Rexlabs2022-06-1437 minWorld Class Real Estate#143 People remember how you make them feelSam and Mark discuss two very different customer service experiences they've been involved in over the last week and how you can turn challenges into opportunities. If your customer service has slipped in a busy market, this episode is a key reminder just how important it can be for your business and how focussing on the basics can make a huge difference.2022-05-1726 minWorld Class Real Estate140 - Two strategies to win in the current marketThis week Mark and Sam talk through two simple strategies, perfect for the current market, that have a radical effect on your overall stock numbers, listing performance and both seller and buyer expectation management when implemented.
If you want to know how to take more control of your market place and put yourself in the position as the ‘go-to’ agent in your patch, this is the episode for you.2022-04-2623 minWorld Class Real Estate#138 - Understanding yourself and others for massive successMark and Sam talk through how personality profiles like DISC, Insights, Myers-Briggs and more can have a transformative effect on not just yourself, but the relationships you have with those around you and how that directly impacts your business performance. We even talk through a few ideas on how using profile questions ahead of your valuations or listing appointments could help separate you from the pack of other agents in your local area.
Links to 23 different personality tests and ratings for each can be found here: https://www.workstyle.io/best-personality-test2022-04-1230 minWorld Class Real Estate#136 talking marketing with Rachael Worrall of MovingWorksTodays guest has over 15 years experience in marketing, sales and commercial management and can provide more insight into me and MovingWorks than any guest we have had previously. Rachael is a chartered marketer with a background working for one of the North West largest full service marketing agencies. For the last 9 years shes suffered as my wife and we have worked together for the last 3 years when she joined love2move to provide marketing expertise. She has since transitioned over to the dark side and for the last 9 months has been building her own portfolio of clients and is already...2022-03-2227 minWorld Class Real Estate#132 How to hold and increase your fees when you have no stockToday Mark and Sam talk about the challenge of keeping your fees high whilst stock is so low. Whilst the temptation to lower fees in such a market is high this discussion will help you look to up rather than down.2022-02-2232 minWorld Class Real Estate#131 Mark has SOLD OUT!Whilst Sam wanted to call this episode Mark has a lot to say, it isn't about Mark, but actually the wider stock shortage in current UK housing market. And yes Mark has run out of properties to sell, if you are in this position we break down what has caused it, what to do now and importantly what not to do.2022-02-1538 minWorld Class Real Estate#129 Traits of a World Class Estate Agent in 2022Sam and Mark discuss 8 of the most common themes discussed on the show, if you can master these traits then you will be taking a huge step to becoming a World Class Estate Agent.2022-02-0130 minWorld Class Real Estate#123 Introducing our guest hostWith Sam back in Australia Mark is joined by an industry expert who will sit in Sams chair for the next few weeks, Mark and ???? discuss the top 3 tech that you should consider implementing into your business and how to prepare for 2022 and beyond.2021-12-0734 minWorld Class Real Estate#121 Built to Grow Bootcamp DebriefSam and Mark discuss the built to grow bootcamp delivered by Royston Guest and Perry Power that Mark was on last week and the key takeaways that agents can take and implement into their business.2021-11-2333 minWorld Class Real Estate#114 3 things estate agents can learn from marathon trainingLast weekend marked the return of the London Marathon and this weekend Mark is running his first marathon so today Sam and Mark discuss what lessons agents can learn from the long and arduous training process. When setting your mind on any goal it's important to give yourself the very best chance of achieving it and this weeks episode will help you do just that.2021-10-0534 minWorld Class Real Estate#111 There is no risk of under-pricing your home Mr & Mrs ClientSam & Mark discuss the challenges faced with valuing property in the current market after Mark got one very WRONG last week! How as agents should we react if we get it wrong, but still list the property? And what conversations should we be having with clients around price at what stage of the marketing campaign?2021-09-1430 minWorld Class Real Estate#102 What can agents learn from the Euros?As Euro 2020 came to a conclusion this weekend Sam and Mark look back at what agents can learn from the heroic efforts of The Three Lions? And if each team in the tournament was an estate agency brand who would they be? We would love to hear your thoughts.2021-07-1324 minWorld Class Real Estate#100 A Century of episodesMark & Sam review the journey to 100, some key learnings and takeaways over the first 99 episodes and some practical tips that you can take and apply to your agency to see immediate results! Thanks to all our guests so far and we look forward to the next 100!2021-06-2944 minWorld Class Real Estate#99 What agents can learn from England and Euro 2020In todays episode Sam and Mark discuss how estate agents could relate this year to Englands performances in their first 2 games and how the media scrutiny on the property market can often influence the publics opinion on the market. With the build up to the stamp duty deadline getting 'legally prepared' to move is high on the agenda with the desire for many agents to help clients drive down the ridiculous conveyancing timelines of 16 weeks +. How can you use your knowledge to help clients move quicker and ensure you win the instruction?2021-06-2224 minWorld Class Real Estate#92 Turning challenges into opportunitiesIs your clients biggest challenge at the moment finding a new property rather than selling theirs? Sam and Mark discuss the conversations we can be having to not only make the most of this opportunity, but also where to find new ones and maximise these.2021-05-0422 minWorld Class Real Estate#85 Dealing with disappointed buyersThis week Sam and Mark discuss how a rising market can leave many buyers disappointed and what you can do to protect your reputation whilst maximising the returns for your clients. With stock at such low levels it is important to ensure you keep a structured week and retain control at a time when buyers could have you running round and todays episodes has tips to maximise your efficiency.2021-03-1635 minWorld Class Real Estate#83 with Ian Macbeth of Avocado PropertyWe’ve wanted to talk to todays guest for a very long time. Safe to say you could say his agency took their market by storm when they went from a cold start to over 20 instructions in their first 4 weeks of trading and they have been gaining more momentum and going from strength to strength ever since. He might’ve been an agent for 16 years but he’s got a fresh, modern take on the role and our industry. I’ve seen him talk about ‘disrupting’ the industry but we think its more revolution than disruption because he’s bringing peopl...2021-03-021h 06World Class Real Estate#81 with Dan Fuoco of HomesearchWhen Sam had to cancel last minute today he said that our guest would be able to come on and do a better job than him talking all things real estate. A career agent passionate about delivering fantastic customer service without losing sight of what happens on a balance sheet. He joins Mark to discuss old techniques, proptech and a high performance culture.2021-02-1748 minWorld Class Real Estate#67 with Simon Gates of HomesearchSimon Gates (see episode 9) re-joins the show to co-host with Mark this week to discuss the perfect market appraisal and provides loads of tips and hints agents can immediately implement into their business. Nailing the valuation appointment is one of our most important jobs as agents and this episode provides lots of very valuable improvements you could make to your process to improve your performance.2020-10-2745 minWorld Class Real EstateWorld Class Agency with Michael DayMichael Day has vast experience in and around the estate agency industry and joins Sam and Mark to discuss a wide range of topics. From regulation to mentoring and everything in between Michael shares some key insights how you can go from good to world class!2020-09-0855 minWorld Class Real EstateIs the market slowing down?In this weeks episode Mark & Sam discuss if the market is slowing down and how you can prepare if it is.2020-08-1829 minWorld Class Real EstateWorld Class HabitsMark and Sam discuss what habits good and bad they've implemented over the last few months and how estate agents can become conscious of their habits and change them to make a difference. Sorry if Mark is very quiet on this episode, his microphone is playing up and it wasn't obvious in the recording- Just turn up the volume 🔊🔊🔊2020-07-2133 minWorld Class Real EstateWorld Class Innovation with Mark BurgessIt’s not every day that we have a best selling author on the show but Mark Burgess from Iceberg Digital is indeed one. His first book “where did my industry go?” has changed countless agencies across the UK and his current business is revolutionising database farming, nurturing and marketing.
He joins us to discuss innovation, adaptation and execution and is the latest guest on the show who runs a hugely influential Facebook group for agents. Listen if you want to know why working on your business is so important as the CEO/MD of an estate agency2020-07-151h 04World Class Real EstatePerform like a World Class AgentPerry Power from Power Bespoke is one of the pioneers of the self employed model in estate agency and he joins Sam & Mark on the podcast to discuss his agency and his Facebook group The Power Estate Agent. Whilst culture is a big buzz word Perry breaks down exactly why a performance culture is key to his business and what it looks like in practice, he shares loads of great takeaways and if you want inspiration on discipline and consistency this is the episode for you!2020-07-0756 minWorld Class Real EstateWorld Class ProcessesJohn Paul runs the Agency Growth Strategies Facebook group for agents and joins Sam & Mark to discuss people and processes in estate agency. He explains why training is more important than prospecting in his business and gives more takeaways than you can ever imagine, as proven with both Sam and Mark implementing some of the best bits immediately. 2020-06-3059 minWorld Class Real EstateHow Empathy makes a World Class AgentAndrew Sanderson from AKS Residential in Derby is the star of this episode and he joins Sam Hunter & Mark Worrall to discuss how he has worked to improve and become a much better estate agent in recent years. He shares his passion for the property industry and what he has learnt over his last 17 years in the business. Packed full of tips and learnings for agents from a man who has been on the ground (or in his home for the last few weeks) implementing new business ideas into his already successful agency.2020-06-2343 minWorld Class Real EstateWorld Class Ethical AgencyWhat have the best agents been doing to help their communities during lockdown and how can you use their example to implement awesome Corporate Social Responsibility into your agency. Jerry Lyons joins Sam & Mark to discuss his Karma Club and how agents can take steps to implement a strategy of ethical agency for the good of their local communities and their business2020-06-1635 minWorld Class Real EstateWorld Class Virtual ViewingsWe can open our doors, hooray! We recorded this episode before any changes were announced and it includes Marks experience and success with a virtual viewing, a strategy that will still prove vital moving forward into a 'new normal'. We also discuss what is love2move and what does Mark do as apparently even Sam doesn't know!2020-05-1226 minWorld Class Real EstateReview of a World Class Week!Wow it's been a busy week. Mark and Sam squeeze 4 wrap ups into this episode. Reviewing the amazing value offered by the guests all about preparing to bounce back after lockdown thank you to Tony, Louis, Lewis and Lisa.2020-05-0135 minWorld Class Real EstateBeen a tough week on a lot of us.There's not a lot of world class running through this episode. Just two mates having a chat about a rough week on us and our other mates and what we can all do to pitch in, communicate and leader each other through some strange times. We're here for anyone who needs to talk. Mark & Sam2020-03-1935 minWorld Class Real EstateWorld Class First Days with Mark & SamWe couldn't make diaries work with our guest this week given real-life work commitments so we caught up for 20 minutes to discuss what a world class first day in estate agency should look like for any new starters you might be bringing in to your business. We run through our own first days and what worked and what didn't and how the key to turning Pro and becoming world class might just be in those first few days on the job. We also put the call out for more world class women in estate agency, as we want to...2020-03-0327 minWorld Class Real EstateWorld Class experiences with Sachin PabariSachin Pabari, CEO of Olivia, joins Mark and Sam this week to enter the world of customer experience. In what is definitely the most prepared answer to the "What does world class estate agency look like to you" question we've ever had, Sachin gives us data on a recent survey he's done on his clients own clients as to what they expect from their world class estate agents. He's as insightful as ever and lives up to his reputation as the nicest guy in real estate.2020-02-1952 minWorld Class Real EstateWorld Class Agency with Adam HortonAdam Horton, CEO of Hortons joins Mark and Sam this week. Adam's bares all in a frank, honest and quite exceptional conversation about his own career path so far, what he's got right and also where he's seen challenges and has adapted for the better. It's one of our most insightful chats yet and with agents like Adam and his growing team at the forefront of change in our industry, we think it's in safe hands. 2020-02-0445 minWorld Class Real EstateWorld Class Recruitment with Nicola BroomhamProperty recruitment superstar, Nicola Broomham, joins Mark and Sam this week to talk all things estate agency recruitment. Nicola runs through why her own business runs on values of being human, being effective and being reliable and why she looks for both agencies and candidates who do the same. We talk about whether great agents are born or bred and what a potential candidate or an employer should look for in the other. It's in depth chat that just might help make the difference to your career or your recruitment policy and one we'll look to continue in the future!2020-01-2154 minWorld Class Real EstateA world class wrap up of Season OneMark and Sam take stock of season one of the World Class Agency podcast and run through some of the key points that the world class guests have shared over the past few months. As we come to the end of 2019, both of us want to say a huge thank you to our listeners/friends of the show. We really do do this because we love our industry and it'll never be lost on us that people actually listen, and get value from, our little show. Merry Christmas and a Happy and prosperous 2020. Thank you and see you next...2019-12-2036 minWorld Class Real EstateWCA on Tour! We joined the Estate Agents Podcast for a Christmas special!Mark and Sam met up with Stephen Brown, Luke St Clair and Andrew Overman from the Estate Agents Podcast for a joint show to talk all things world class estate agency. Shaun Adams from Cooper Adams on the South Coast joined the show and gives his thoughts on what being world class means to him and Andy even tries to get a bystander to answer the question "Are you in your dream home". A few beers were had and some gold was shared. Enjoy!2019-12-1755 minWorld Class Real EstateWorld Class Agency with NAEA CEO, Mark HaywardMark Hayward, current CEO of NAEA Propertymark has been in property since 1993. He’s been an estate agent, managing director, served on boards of professional and industry bodies alike and is used to lobbying Goverment bodies to have agents voices heard. Mark talks us through RoPA (The Regulation of Property Agents) and what agents can expect to come from licencing and regulation, why it's a positive thing for our industry and how you can get a head start on your competition. Mark also shares his thoughts on what world class agency means to him and it is as an insightful an...2019-12-0352 minWorld Class Real EstateWorld Class Online Marketing with Ed RazzellIn an episode filled with gems to use in your day to day immediately, Edward Razzel joins Mark and Sam this week to dissect how world class agents understand who their ideal clients are and who they work best with before even thinking about entering the world of social media. Tips, strategies and points to action throughout.2019-08-1737 min