Shows
The Supportive PodcastSupportive Shorts — Reframing AI ChatbotsMat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support?Find the original newsletter here:https://email.helpscout.com/harm-joyand visit https://helpscout.com/blog/blog/reframing-as-chatbots/ for further links. Thanks Ita for the great question!2025-07-1807 min
MumbrellacastCommbank goes big with new campaign, media mushroom sins, and Mat Baxter's take on agencyland9 July 2025
The Commonwealth Bank has the industry and consumers talking about its latest ad campaign.
But it's not just the 90-second whirlwind of a TVC featuring cars, several Matildas, and even a biplane that has captured people's attention — it's the 'Australian first' media strategy leveraging a 48-hour roadblock across BVOD.
We break down the work to answer what everyone's asking: how effective is it?
Mitsubishi Australia and creative agency Richards Rose spent serious cash to secure the rights to AC/DC’s ‘It’s a Long Way To The Top (If You Wann...2025-07-0927 minMumbrellacastCommbank goes big with new campaign, media mushroom sins, and Mat Baxter's take on agencyland9 July 2025
The Commonwealth Bank has the industry and consumers talking about its latest ad campaign.
But it's not just the 90-second whirlwind of a TVC featuring cars, several Matildas, and even a biplane that has captured people's attention — it's the 'Australian first' media strategy leveraging a 48-hour roadblock across BVOD.
We break down the work to answer what everyone's asking: how effective is it?
Mitsubishi Australia and creative agency Richards Rose spent serious cash to secure the rights to AC/DC’s ‘It’s a Long Way To The Top (If You Wann...2025-07-0927 min
The Supportive PodcastSupportive Shorts — Season 1 is a wrap!Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2!2025-06-0218 min
Christ Is King MinistriesJesus RevelationJesus RevelationPeople today who feel comfortable blaspheming Jesus Christ and mocking His followers do so because they think of Him only as the Lamb, but fail to understand He is returning as the Lion. Christians, you need to let them know: Jesus is not returning to explain things more thoroughly or have a counseling session with them. The Bible clearly states He is coming back with vengeance. Jesus is returning to judge and make war. (Rev 19:11-16The fear of the Lord is returning to the Church, and tha...2025-05-051h 07
Happy to Help | A Customer Support PodcastHow to Build and Maintain an Effective Knowledge BaseText the show!A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading a larger team, this episode is packed with practical advice you can put to work today!Mentioned in this episode:The Supportive Podcast & BlogHelp Scout - Creating a Customer Knowledge BaseHelp Scout - Best Cust...2025-04-0846 min
The Supportive PodcastEpisode 9 — On CommunityElevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the community it is today.For the full show notes, transcript, and links: https://www.helpscout.com/resources/supportive-podcast/S1E9/2025-03-2621 min
Joy NotesKingdom of HeavenGet ready, get ready, get ready! The Kingdom of Heaven is at hand!Mat 3:1 In those days John the Baptist came preaching in the wilderness of Judea, and saying, “Repent, for the kingdom of heaven is at hand!” NKJV2025-03-1701 min
The Supportive PodcastEpisode 8 — Origins of SupportSarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future. 2025-03-0541 minJoy NotesYou've Got This!Guess what! All things are possible with the Lord. You’ve got this!Mat 19:26 But Jesus beheld them, and said unto them, With men this is impossible; but with God all things are possible. KJV2025-03-0300 minJoy NotesThe LightLet’s light up the world with Jesus!Mat 5:16 Let your light so shine before men, that they may see your good works, and glorify your Father in heaven. NKJV2025-02-1700 min
The Supportive PodcastEpisode 7 — Getting Started in SupportMat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans.For show notes, further reading, and links to our contributors, see https://www.helpscout.com/resources/supportive-podcast/S1E7/A huge thank you to everyone who contributed their wisdom to this episode!Andre Linde, Blake Crenshaw (Buzzsprout), Brian Johnson (Buzzsprout), Cameron Mitchell (Help Scout), Chrissy Chavez (Help Scout), Cody Magnusen, Connor Pendergrast (CustomerSuccess.cx), Erica Clayton, Hilary Dudek (Gamma), Jen Weaver (Tetra), Jordan Dibb, Kate...2025-02-0720 min
The Supportive PodcastSupportive Shorts - Change for SantaIn the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.2024-12-1912 min
The Supportive PodcastEpisode 6 — Support Teams of 2028A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean?2024-12-0529 min
MedicinvetarnaLyssnarfrågan #21: Hur farlig är ultraprocessad mat?I somras kom larm om att ultraprocessad mat kopplas till ökad risk för demens. Men vad är egentligen ultraprocessad mat, och hur oroad ska man vara över vilken mat man stoppar i sig? Nutritionisten och forskaren Emma Patterson svarar på veckans lyssnarfråga.2024-11-2022 min
Brian's Run PodTransform Your Running with Yoga: Insights from Expert Nicky YazbeckSend us a textCan yoga really transform your running game? Join us for an enlightening episode with yoga expert Nicky Yazbeck as we uncover the powerful intersection of yoga and running. We'll dive into how different yoga styles like Ashtanga, hot yoga, and aerial yoga can enhance your performance, flexibility, and mental resilience. Nicky shares practical tips for runners, including incorporating yoga into your routine and targeting tight hips and hamstrings with specific poses like the figure four. Plus, learn about the potential risks associated with hot yoga and why aerial yoga might just be the...2024-10-2737 min