Shows
Building Your Sales EngineHow to Build Trust and Sell More with Reflective Listening with Matt DetjenIn this episode of Building Your Sales Engine, Mark McGraw welcomes Matt Detjen—North American Training Manager at Michelin and author of 'REFLECT: The Art of Powerful Sales Communication.' Matt shares the mindset shifts and practical frameworks that help sales professionals move beyond surface-level rapport and into deeper, more effective communication with their clients. They explore how to build real rapport, the importance of reflective listening, and how to navigate emotional conversations that lead to trust and results. Matt breaks down how better listening unlocks sales opportunities, and why preparation, simplicity, and emotional validation can make or...
2025-07-3143 min
The Jillian Mele ShowReflect & Connect: The Power of Communication in BusinessThink you're a great communicator? Think again.In this episode, Matt Detjen, North American Trading Manager at Michelin and author of Reflect: The Art of Powerful Sales Communication, joins me to break down why most people struggle with communication—and tips to communicate with confidence! Key Takeaways:✔️ The #1 reason people fail at sales conversations (hint: it’s not what you think)✔️ Why reflective listening is the secret to influence and connection✔️ How storytelling can make or break your sales pitch✔️ Why confidence without preparation c...
2025-02-0536 min
How to Succeed PodcastHow To Succeed at the Art of Powerful Sales Communication with Matt DetjenMatt Detjen, author of "The Art of Powerful Sales Communication," joins us for an insightful conversation about revolutionizing sales strategies with effective communication. Matt shares his transformative experience from attending a pivotal sales course in 2007, which inspired him to write his book during the pandemic. In our discussion, he expands on techniques like reflective listening, which goes beyond traditional listening by actively engaging with clients and providing feedback to establish mutual understanding. This approach not only clarifies communication but also fosters deeper, more collaborative relationships with clients. We further explore how building trust and empathy can make...
2024-11-2544 minHow to Succeed PodcastHow To Succeed at the Art of Powerful Sales Communication with Matt DetjenMatt Detjen, author of "The Art of Powerful Sales Communication," joins us for an insightful conversation about revolutionizing sales strategies with effective communication. Matt shares his transformative experience from attending a pivotal sales course in 2007, which inspired him to write his book during the pandemic. In our discussion, he expands on techniques like reflective listening, which goes beyond traditional listening by actively engaging with clients and providing feedback to establish mutual understanding. This approach not only clarifies communication but also fosters deeper, more collaborative relationships with clients. We further explore how building trust and empathy can make...
2024-11-2544 min
Fire at WillMatt DetjenHelpful links
Read Matt Detjen's book
Learn more about Matt Detjen
Learn more about Will Stewart
Timestamps
00:00 - Matt's superpower
01:18 – How introverts hold valuable insights
03:27 – Avoiding “The Fish” in sales conversations
05:25 – Traits of the best salespeople
07:20 – “Don’t spill your candy in the lobby”
09:39 – Practicing reflective listening with kids
10:27 – The power of belief in your product
12:01 – Matt's Mentor
14:04 – The books that Matt recommends
15:45 – Writing a book: Lessons from four years of creating
22:23– Embracing the editing process
26:14 – Using book chapters as content nuggets
My thoughts
After sitting...
2024-11-1128 min
The Monster's PlaybookBook Club: Deep CutsBook Club editor edition! Wondering how The Monster's Playbook sounds so good? Or who's the music magician behind some of your favorite podcasts? Miah geeked out with fellow podcast editors Ian from Shrimp and Crits and Matt from Debate This! learning about how they fell into the seat of podcast editor, what are their computer setups and what grinds their audio gears. Take a peak behind the curtain into the world of poor posture, low lighting, 12-button computer mice, and big headphones of our beloved audio engineers. --------If you liked this episode, please leave a...
2023-01-241h 31