Matt Plapp - Podcast Details

Shows

Restaurant Marketing SecretsFrom Burnt Out to a $5M Pizza Empire | Heroes of Hospitality Season 2, Episode 1 - Restaurant Marketing Secrets - Episode 881This is an audio file of an amazing video we posted this week. If you want to watch it, head over to my YouTube Channel. What happens when you finally get out of your own way? In the Season 2 premiere of Heroes of Hospitality, Matt Plapp and David Scott Peters travel to Columbus, Ohio, to meet Avery, a third-generation restaurant owner who transformed a struggling $500K pizzeria into a $5 million powerhouse using restaurant systems, scalable leadership, and smart storytelling. Avery is a standout example of independent restaurant success. After walking away from a p...2025-04-1733 min

Restaurant Marketing SecretsThe Heroes of Hospitality | Episode One - Restaurant Marketing Secrets - Episode 852 This week we follow our journey of merging Repeat Returns and Restaurant Marketing That Works to create, DRYVER! This is a series we launched In the heart of the digital era, where the buzz of online marketing meets the sizzle of the culinary world, episode one unravels the captivating journey of Matt Plapp and Kamron Karington. One is a marketing genius known for his success in digital strategies, and the other is a pizza shop owner who unexpectedly turned to software development, sparking a revolution in the industry. This episode teases the untold story of chance, innovation, an...2025-01-2119 min

Restaurant Marketing SecretsMissed Opportunities: How Orlando Restaurants Are Failing on Facebook & Instagram Ads - Restaurant Marketing Secrets - Episode 851 In this episode, Matt Plapp uncovers the massive missed opportunity for Orlando restaurants failing to leverage targeted Facebook and Instagram ads. Learn how simple, strategic digital advertising can transform your restaurant's reach and capture both locals and tourists alike. - Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Returns. Go to www.restaurantmarketingthatworks.com for more information That's Restaurant Marketing That Work...2025-01-1904 min

Restaurant Marketing SecretsEmails That Don't Sell Food, But Really Do :) - Restaurant Marketing Secrets - Episode 833Let's turn your emails into social media engagement machines! Click here to check out the article https://www.pmq.com/matt-plapp-design-your-email-marketing-to-drive-social-media-engagement/ - Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Returns. Go to www.restaurantmarketingthatworks.com for more information That's Restaurant Marketing That Works Dot Com 2024-12-2902 min

Restaurant Marketing SecretsEmail Marketing That Drives Social Media Success - Restaurant Marketing Secrets - Episode 832Discover how to supercharge your restaurant's social media presence through strategic email marketing with Matt Plapp, the Chief Energy Officer of Restaurant Marketing That Works. In this episode, Matt shares actionable tips on designing emails that not only engage your audience but also drive them to interact with your social platforms. Learn how to turn your email list into a powerful tool for amplifying your brand and building stronger customer connections. Click here to check out the article https://www.pmq.com/matt-plapp-design-your-email-marketing-to-drive-social-media-engagement/ - Do you need some help driving sales? I...2024-12-2901 min

Restaurant Marketing SecretsWHY Loyalty Programs Fail - Restaurant Marketing Secrets - Episode 831In this episode, Matt Plapp dives into the intricate puzzle of loyalty programs and why so many fall flat. Drawing on over two decades of marketing experience, he breaks down the key reasons these programs fail to resonate with customers and how businesses can flip the script. Whether you're a restaurant owner, marketer, or entrepreneur, you'll gain actionable insights into crafting loyalty strategies that actually work, foster real relationships, and drive consistent revenue. Don't miss this eye-opening discussion that could transform the way you think about customer loyalty! 🎧 Tune in and start piecing together your loyalty strategy tod...2024-12-2704 min

Restaurant Marketing SecretsRestaurant Marketing Made Simple: The Secret Sauce to Consistent Messaging and Loyal Customers - Restaurant Marketing Secrets - Episode 796In the latest installment of his PMQ-exclusive series, Matt Plapp, CEO of America's Best Restaurants, emphasizes the importance of consistent messaging across all marketing channels to enhance pizzeria loyalty programs. Drawing from personal experience, he illustrates how the right approach can significantly impact customer engagement and long-term sales success. https://www.pmq.com/matt-plapp-the-secrets-to-on-point-messaging-for-pizzeria-marketing-success/ --- Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Re...2024-11-2202 min

Restaurant Marketing SecretsMatt Plapp & David Scott Peters Vivid Vision Conversation - Restaurant Marketing Secrets - Episode 747Recently I sat down with David Scott Peters -- Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Returns. Go to www.restaurantmarketingthatworks.com for more information That's Restaurant Marketing That Works Dot Com 2024-10-0558 min

Restaurant Marketing SecretsLet's Get Smart - Restaurant Marketing Secrets - Episode 160These two mediums are being ABUSED every day, and I bet you're one of the guilty parties. Let's discuss And don't forget to check out abru.online/deals to find out how you could get massive help marketing your restaurant and building a brand that lasts. Plus, be sure to check out ABR and me on the links below and subscribe everywhere :) www.americasbestrestaurants.com www.plapp.com 2023-01-1708 min

Restaurant Marketing SecretsThe NFL & YouTube Know - Restaurant Marketing Secrets - Episode 159The NFL & YouTube just made a HUGE decision that should have you rethinking everything you THINK you know about restaurant marketing. Let's discuss And don't forget to check out abru.online/deals to find out how you could get massive help marketing your restaurant and building a brand that lasts. Plus, be sure to check out ABR and me on the links below and subscribe everywhere :) www.americasbestrestaurants.com www.plapp.com 2023-01-1608 min

Restaurant Marketing Secrets1 Thing Holding Your Restaurant Back - Restaurant Marketing Secrets - Episode 158It's not tough, but it needs to be fixed. Let's discuss And don't forget to check out abru.online/deals to find out how you could get massive help marketing your restaurant and building a brand that lasts. Plus, be sure to check out ABR and me on the links below and subscribe everywhere :) www.americasbestrestaurants.com www.plapp.com 2023-01-1607 min

MP TV with Matt PlappThe Future Of Marketing: How Deep Work Studios is Using AI to Help Matt Plapp succeed!In 2016, my business coach said I should hire a cameraman to catch the journey of my biz. Fast forward seven years and now there's an entire media team dedicated to making me look good online! Today on MPTV we have Peter Glenn in-studio – he’s like the puppeteer controlling everything Matt Plapp does across social platforms. Tune into this episode as we explore what Pete has learned so far and how AI is helping him make life easier (and maybe even turn Matt into a genius).2023-01-1311 min

MP TV with Matt PlappRestaurant Owners Cannot Afford To Neglect These Marketing StrategiesWe rounded off the Florida Restaurant and Lodging show with a great MP TV! I had an amazing conversation with David "Rev" Ciancio, restaurant marketing specialist and independent restaurateur. We delved into strategies that can aid single-unit restaurants to build success comparable to franchises as well as how to spend a modest budget for maximum reach in today's competitive market. Furthermore, Rev shared his wisdom on what elements will help small eateries maximize their potential customer base. Tune in - there was much more revealed exclusively tailored towards helping independent restaurants thrive! For more Matt...2022-12-1411 min

MP TV with Matt PlappMP TV - Paint Your BathroomsDetails matter! Today I'm going to share with you a few quick stories about while you may think your business is tight, a few loose ends can make all the difference. I recently noticed that a restaurant local to me had some issues... in their bathroom. not a major problem but it was a little dirty. I bring this up because you need to have an eye for these things, but sometimes it takes an outside eye to notice little things that you might overlook on a daily basis. For more Matt Plapp content click...2022-11-0206 min

MP TV with Matt PlappMP TV with Matt Plapp - The Importance of Telling Your StoryIn this episode of MP TV, we take another look at the importance of telling your story! I kick this episode with a saying that Guy Fieri recently told me: "Music sounds different when you know the story of the band, and food tastes better when you know where it came from". That quote has stuck with me for a couple of months now and I think it's time we explain how useful it can be for your restaurant or business! Tell Your Story! 2022-10-1905 min

The Restaurant Expert Round-UpEp. 143 – Matt RolfeHow are you running your restaurant ALONE? Entrepreneurship is LONELY but it doesn't have to be. Today, in Episode 143 of the Restaurant Expert Roundup, we're talking with author and consultant Matt Rolfe. Matt is the Author of "You Can't Do It Alone" and a Hospitality Leadership Coach. You can reach and connect with Matt below: LinkedIn: www.linkedin.com/in/matt-rolfe Instagram: www.instagram.com/matt_rolfe_ws Email: matt.rolfe@westshorehospitalitygroup.com 2022-10-0726 min

MP TV with Matt PlappMP TV with Matt Plapp - Attracting The Right Employees!We took a trip to Kenosha Wisconsin to visit the road crew while they filmed an episode on-site at BBQ'd Productions. While we were there we got to see behind-the-scenes of how BBQ'd Productions makes their incredible food and met with the owner Kris Schoenberger. I also had to take the opportunity to sit down with Kris and film an episode of MP TV in his own restaurant! For even MORE restaurant marketing content subscribe to my channels linked below: https://mattplapp.live/MP-Entrepreneur https://mattplapp.live/MP-Shorts https://mattplapp.live...2022-09-2836 min

MP TV with Matt PlappMP TV with Matt Plapp - Who Let the Dogs Out?!In this episode of MP TV I got to hear the backstory behind an incredible local business, Allie's Walkabout! Who better to tell the story than Allie's dad, David Clegg? Allie's Walkabout is a local northern Kentucky business that is any dog owner's one-stop shop for doggy daycare, boarding, grooming, and training! In this episode, David Clegg tells us about: - How Allie got her first dog sitting gig. - Where the name "Allie's Walkabout" came from. - The early days of the business. - Turning the s...2022-09-0722 min

MP TV with Matt PlappMP TV with Matt Plapp - My FIRST Employee!This week on MP TV were throwing it back... WAY BACK! I had my first employee EVER in the studio. Ashley Mullins has been with me for 11 years now and I thought it was about time we had her on the podcast considering she is the H.B.I.C. If you don't know what that stands for you're going to want to check out this episode! You can expect to hear about: How we met. What Ashley does for America's Best Restaurants. The growth she has had throughout h...2022-08-3131 min

MP TV with Matt PlappMP TV with Matt Plapp - The New Host of America's Best Restaurants!In episode 122 of MP TV, I got to have our new host, Greg Hutson in for a great conversation! Some of you may recognize him because he's coming to us from the world of WWE! Greg spent the better part of a decade traveling with the WWE around the world to do their ring announcing! In this episode, you can expect to hear about: Greg's history with the WWE. How he got into ring announcing. The story behind finding America's Best Restaurants. Samples of his in...2022-08-1925 min

MP TV with Matt PlappMP TV with Matt Plapp - Creating Effective Direct Mailers with Kevin Slaughter!In Episode 121 of MP TV I had Kevin Slaughter from Mailwise solutions in the studio. Kevin works at Mailwise Solutions and understands the importance of creating an effective mailing campaign! We touch on: What Mailwise does for their clients. How Kevin got into the direct mailing business. The process of taking on new clients. How direct mailing ties into a larger marketing strategy. For more MP TV, click the link below! https://mattplapp.live/YT 2022-08-1037 min

MP TV with Matt PlappMP TV with Matt Plapp - New Product Developments with Kristian CottaIn episode 120 of MP TV, I had the opportunity to have Kristian Cotta in town from Arizona! He owns Local 480 Media, and has been working with America's Best Restaurants for some time! While in town he got to hang out with the team, immerse in our company culture, and explore new product developments. His visit wouldn't have been complete if I didn't have him in the studio for an episode of MP TV! In this podcast you can expect to hear about: Who Christian is. His backstory and how he has made a...2022-08-0338 min

MP TV with Matt PlappMP TV with Matt Plapp - Creating Engaging Conversation!MPTV What Are you missing EVERY Month?! In episode 119 of MPTV were talking about July! I'm going to give you a deep dive into how my brain works and different opportunities for successful restaurant marketing throughout the month. Sure you're probably saying "the month is almost over" and you're right, but if I told you what to do next month it would be too easy! In this podcast you can expect to hear about: How to outsmart your completion. The correct way to use social media to promote a holiday. 2022-07-2707 min

Restaurant Marketing SecretsWelcome To Restaurant Marketing SecretsAttract...Build...Retain - Is the key to your restaurants growth. In the first episode of ABR - Restaurant Marketing Secrets, Matt Plapp coveres some DEEP topics on his background & how he got into restaurant marketing A - Attract Attention B - Build A Database R - Retain Attention Let's discuss And don't forget to check out abru.online/deals to find out how you could get massive help marketing your restaurant and building a brand that lasts. Plus, be sure to check out ABR and m...2022-06-0208 min

MP TV with Matt PlappMy Conversation With Daran AdairToday Matt Plapp, CEO of America's Best Restaurants sits down with ABR employee Daran Adair. Daran has been in the hospitality industry for 30 plus years so he has a great knowledge of restaurants and restaurant marketing. Matt and Daran discuss the importance of being consistent with your customers and discuss the advantages independent restaurants have over chain restaurants. Check out this week's podcast if you are interested in learning tips and tricks to OUTSMART your competition.2022-03-2216 min

MP TV with Matt PlappYou need to gather data! with Teresa MartinOn this week's episode Matt Plapp has an in depth conversation with ABR employee Teresa Martin. Matt and Teresa share similar views when it comes to marketing independent restaurants. Teresa grew up in a town of 500 people and knows how hard it is for businesses in small towns to gain attention. Check out today's episode if you would like to learn some tips and tricks for marketing your business! 2022-03-1515 min

MP TV with Matt PlappMoney follows attentionIn today's episode of MPTV, Matt discusses the importance of the statement “Money Follows Attention”. The big question is are you doing what it takes to get the attention for the money to follow? Matt goes over what your business can do to get the attention of customers in order to grow your business. 2022-03-0922 min

The Restaurant Expert Round-UpEp. 99 – Restaurant Expert Round-up With Author Matt RolfeMatt Rolfe is the Author of You Can't Do It Alone and a Hospitality Leadership Coach. This is our first interview and I'm looking forward to getting to know him a little better. –––– You can connect with Matt on LinkedIn & IG below: www.linkedin.com/in/matt-rolfe www.instagram.com/matt_rolfe_ws 2022-03-0222 min

MP TV with Matt PlappStop having one night stands with customers!On today's podcast 🎤 Matt talks 🗣 about how he wants businesses to stop 🛑 having one night stands with their customers. Matt shares that there are multiple ➕ ways to stop this from happening. By not having 🚫“one night stands” with customers, your business gains📈 the opportunity to have recurring visits.💰2022-03-0212 min

MP TV with Matt PlappCha Ching Baby! The Secret To SalesCha Ching baby! This week on MP TV we have a special guest, Matt’s own father, Duane Plapp! Watch your ankles, because the Michael Jordan of sales is here to fill you in on how to be MVP. Duane has been in sales for over 50 years and specializes in building relationships, and this week Duane fills us in on: What to say when you approach a customer Selling is about creating relationships Employees follow your lead The labor shortage isn’t to blame Your job is sales and marketing Doing sale...2022-01-1928 min

MP TV with Matt PlappDon’t Turn That Dial from Doug SmithDon’t Turn That Dial📻! Doug and Matt used to work in radio together🤝, and now they are here, still doing sales💸, but with a much different outlook👀! Nowadays Doug works on the ABR sales team👍, as well as one of ABR’s awesome hosts😀. He knows the ins and outs of restaurants🧑‍🍳, and has the scars to prove it😱. He also knows about the radio world, and how those marketing techniques used to work, but now… not so much😬. Matt and Doug talk about this as well as a few more topics!2022-01-1223 min

MP TV with Matt PlappLIVE in Las Vegas Alaska Live EventMPTV looks👀 a little different this week as we get to see Matt do what he does best😎, talk about his story and marketing. We join Matt at the Alaska Live🎥 event in Las Vegas🎰 where he discloses some of his best held tips and advice😉 on his growing success📈 and how he has grown as a professional in the restaurant marketing world🌎2021-12-221h 00

MP TV with Matt PlappFeeling Out Business Opportunities At Fellini Cafe with Manny MatsosBYOB🍺 as Matt sits in the studio with Manny Matsos, the owner and operator of Fellini Cafe🇮🇹 in Newtown Square, PA. Manny has been serving authentic Italian🍝 food at Fellini Cafe since 2007, but has spent his entire life in the food industry. Selling hotdogs🌭 at the yankee 🏟stadium as a kid, Manny has always been in the business and now he and Matt get to talking🎙 2021-12-1533 min

MP TV with Matt PlappBuilding a Dope! brand with Kam SiuDope!😎 Matt sits down and talks with Kam Siu. Kam wears many hats🧢 as the CEO of Panda Trading Company🐼, Dope! Asian Street Fare🍜, Decibel Korean Fried Chicken🌶🐓, and COO at Pelican’s Reef Cincinnati🏝. This week, Matt and Kam discuss: ✔️Being unique is better ✔️Likes mean nothing without engagement ✔️Befriend the people you work with ✔️Sometimes you have got to be flexible ✔️Your decor is a direct reflection of your business ✔️Get your face out of your phone!2021-12-0130 min

MP TV with Matt PlappFinessing Franchising with David BloomWe hit the Jackpot🎰 in Vegas! Matt sits down with David Bloom🥳, the Chief Development and Operating Officer of The Capriotti's brand, to talk about the ins-and-outs of franchising a restaurant🧑‍🍳, as well as taking a small brand to the next level📈. With David’s decades worth of expertise on hand💪, Matt and David get real about:2021-11-1724 min

MP TV with Matt PlappTikTok On The Clock ⏰ With Cali BBQCome on over to the golden ☀️ state as Matt makes his way to Cali BBQ 🍖 in sunny San Diego, California. Shawn has his hands in digital media 📲 as the host of Digital Hospitality, a weekly business and marketing podcast. So let the sunshine 🌞 in as Matt and Shawn discuss: 📲 Taking advantage of TikTok 📲 Keeping up with the changing technology 📲 Starting TODAY, not tomorrow 📲 Making sure that you’re not the problem 📲 Utilizing free social media platforms 📲 Not being afraid to post 2021-10-1332 min

MP TV with Matt PlappKeeping Things Consistent with Brooks’ 🍔We’re in Charlotte, North Carolina 📍 this week as Matt visits David Brooks, owner of Brooks’. 🍔 With almost 50 years under their belt, Brooks’ has become a staple in their community. 👪 Throughout the years David has established a consistent menu 🌭🍟 and proved that he and his restaurant are here to stay. During their interview Matt and David dive into: 🍔 Loving what you do everyday 🍔 Why they DIDN’T put their logo on their sticker 🍔 How they became a Charlotte staple And More!2021-09-0807 min

MP TV with Matt PlappABR: How to RETAIN Your CustomersAnd the road trip 🛣️ continues as we follow along with Matt in the ABR van. 🚙 While en route to their next restaurant interview 🎥, Matt spills all the tea ☕ on the last part of ABR - Retention. He breaks down ⬇️ to retain your customers once you’ve gotten their attention and built a database. He emphasizes: ➡️ Segmenting your messaging to your customers ➡️ Contests, contests, and more contests ➡️ Why your customers tune you out ➡️ Finding look alike customers 2021-09-0110 min

MP TV with Matt PlappABR: Build 🛠️ A Better DatabaseAs Johnny Cash sang 🎵, “I’ve been everywhere.” 🗺️ Matt continues America’s Best Restaurants’ journey 🚙 this week as he and the team travel to North Carolina. 📍 This week we are focusing on the B of ABR ➡️➡️ Building a database. Your database 📇 is essential to your business and Matt explains this as he dives into: 🛠️ The impact your database can make 🛠️ The truth about your restaurant’s app 🛠️ Why your customers are tuning you out 🛠️ How to segment your database 2021-08-2510 min

MP TV with Matt PlappABR: How to ATTRACT 👀 Your Ideal CustomerOn the road again🎵🎶 with Matt and America’s Best Restaurants! While we refer to America’s Best Restaurants as ABR quite often, there’s also another meaning to it: Attract 👀, Build 🛠️, and Retain.👍🏻 While en route 🛣️ to their next restaurant interview, Matt breaks down what it takes to attract attention from your ideal customers.😉 Follow along as Matt dives into: ➡️ The 5 places to attract attention ➡️ Having the right call to action ➡️ Where to find customer data 2021-08-1816 min

MP TV with Matt PlappINTRODUCING: America's Best RestaurantsDrum roll please 🥁… we want to introduce you to America’s Best Restaurants! 👏🏻👏🏻👏🏻 ABR’s mission is to help the best restaurants across America 📍connect with customers who will love them. ❤️ This week Matt dishes on all things ABR and shares his vision 👀 for it in the very near future. So fasten your seatbelts for this wild ride 🚙 where Matt talks: 📍 Traveling across America 📍 Having an ABR van in every state 📍 Why the best time to start is now 📍 The vision for ABR by Summer of 2022 2021-08-1107 min

MP TV with Matt PlappSeeing the Fruits of Labor with Frutta BowlsWe’re in ATL 🍑 as Matt visits one of our favorite Frutta Bowls locations, Chastain Park. 📍 Matt and owner Holly take a break outside to discuss her first few years in business (with one of them being 2020 🤯). The two dive into: 🍓 Training your customers with to-go orders 🍓 That your employees are always watching 🍓 How we helped her gain new customers 🍓 Making Frutta Bowls fun during the pandemic 🍓 Why you’re everything when you’re the CEO 🍓 Creating a community atmosphere 2021-07-2826 min

MP TV with Matt Plapp🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co.Matt meanders down to South Carolina for this episode of MP TV. There he meets up with William Nichols, owner of Fyre Pizza Co. Fyre Pizza is a newly opened independent restaurant, where you can build your own pizza or order one of their specialties. Matt and William sit down to chat about what he’s learned in his quest to acquire customers. This includes: 🍕 Realizing that you’re in the people business 🍕 Breaking customers regular restaurant habits 🍕 Why he gave away over 3,000 FREE pizzas 2021-07-2119 min

MP TV with Matt PlappLow-Country Lessons with Crazy Crab 🦀We’re in the mood for some Southern seafood 🦐 🦀🦞 this week as Matt visits Crazy Crab Seafood Bar and Grill. 📍 You can expect low-country boils, gumbo, jambalaya, Cajun classics, and all types of shellfish 😋 when you stop in for a visit. Owner Haras Sajjad explains his seafood background to Matt as the pair discuss: 🦀 Being a present owner 🦀 Why the Crazy Crab brand attracted him 🦀 Why cleanliness is a TOP priority 🦀 Growing with the right people 2021-07-1316 min

MP TV with Matt PlappNurturing Nostalgia with Sweet Taters 🥔Sweet Taters 🥔 is getting customers hooked on a feeling, a feeling of nostalgia. Through their farm 🚜 to table menu and mismatched dishes 🍽️, Sweet Taters brings back that feeling you used to get at Grandma’s house.🏡 Join Matt and owner Natasha Bolden as they dive into: 🍽️ Their increasing carry out orders 🍽️ Bringing back nostalgia 🍽️ Their changing farm to table menu 🍽️ Pivoting while having patience 🍽️ Switching up seasonal decor 🍽️ Finding the perfect POS system 2021-07-0711 min

MP TV with Matt PlappTaco Bout Marketing Strategies with 🌮 Taco Lulú 🌮Located in the heart ❤️ of Chicago’s West Loop you’ll find Taco Lulú 🌮 and their menu of delicious authentic Mexican food. When you need to escape your 9 to 5 ⏰ with a margarita 🍹, they’re the place to go. Matt and owner Michael Stadnicki relax at one of their tables to talk all about: 🌮 Creating an escape for customers 🌮 Why you should give away FREE food 🌮 Growing your business from every angle 🌮 Marketing within your 4 walls 🌮 Grassroots marketing within your community 🌮 How to get your mind right 2021-06-3019 min

MP TV with Matt PlappCreating the Right Ambiance with Madison’s Pub & GrillWe are outside of Chicago 📍 this week as Matt visits Madison’s Pub & Grill. Madison’s makes you feel at home with their Cheers-esque 🍻 atmosphere and kick butt recent renovation 🛠️. Check in with Matt and owner Chetna as they discuss: 👉 The 3 reasons why customers DON’T come back 👉 Creating an amazing atmosphere and ambiance 👉 How your locations dictates your customers 👉 Why you need to narrow down your menu 👉 How outdoor dining is here to stay 👉 And why Covid forced them to think outside the box!2021-06-2310 min

MP TV with Matt PlappMaking Lives Sweeter with 🍩 Duck Donuts 🍩We’re in Arizona this week as Matt visits Daniel Bruno and his franchise of Duck Donuts. 🦆🍩 The pair have a quacking good time and dive into: 🍩 Understanding ALL aspects of your business 🍩 Becoming known locally 🍩 The hustle of opening a franchise 🍩 Real estate opportunities 🍩 Having a transitional staff 🍩 Giving back to their community 2021-06-1619 min

MP TV with Matt PlappBig 10 Tavern’s Big Restaurant TipsMatt moseys over to Big 10 Tavern this week for a sit down with owner Jeremiah Kuslock. The two talk about how the tavern got its name as well as: 🍻 How they supported their staff during Covid 🍻 Doing your market research 🍻 The need for restaurants and job opportunities 🍻 Customer communication 🍻 Not being forgotten 🍻And how they sold 1,000 pounds of ribeye in one night!2021-05-2620 min

MP TV with Matt PlappSwimming in Sales with Fish Tale GrillMatt’s still in the sunshine state as he pulls up a chair and dives into a conversation with Kerry Krieg of Fish Tale Grill. Kerry and her husband own the restaurant as well as the wholesale side of the business. Kerry describes their swimming success as she and Matt discuss: 🐟 Creating a work/life balance 🐟 How they reinvented during the pandemic 🐟 Having the right staff in place 🐟 Serving their county with their wholesale side 🐟 Finding positives in the pandemic 🐟 Differences in work ethic 2021-05-1915 min

MP TV with Matt PlappSmoking Success with Big8 BBQMatt’s in hog heaven 🐷 this week as he sits down with Bill Keister from Big8 BBQ. Big8’s is unique in the fact that when they run out of food, they’re out for the day! During their sit down Matt and Bill got into: 🐽 How communicating their unique concept is key 🐽 Getting their name out there with grassroots marketing 🐽 Why they’re not adding more menu items 🐽 Finding the right business partner 🐽 How their restaurant is actually a twofer 🐽 Why selling out is a GOOD thing 2021-05-1213 min

MP TV with Matt PlappTalking Celebration Destinations With The Melting PotWhen you’re a high end restaurant and a celebration destination, you’ve got to level up. Matt sits down with Dan Arndt and the pair discuss: 🫕 How to surpass your competition 🫕 Why you’ve GOT to create a connection with guests 🫕 Why budget is just as important as the experience 🫕 Having that special touch with guests 🫕 Stepping up as an owner 🫕 Being a celebration destination 2021-05-0519 min

MP TV with Matt PlappEating Good in The Neighborhood With BKD’sFor this week’s episode of MP TV, Matt’s in Chandler, Arizona 📍 for a sit down with owner Brandon Sirochman from BKD’s Backyard Joint. BKD’s is the neighborhood joint that brings community together for great food, drinks, and entertaining fun. During their time together Matt and Brandon dive into: 🍻 Providing great food, great drinks, AND great entertainment 🍻 Attracting repeat customers 🍻 How to draw a crowd 🍻 Creating a consistently good experience 🍻 Catering to your surroundings 2021-04-2812 min

MP TV with Matt PlappStaking Up Restaurant Success Description: Matt gets his grub on with Colton Grubb, owner of Grubstaks, as they talk all things restaurant related. Colton shares life lessons he’s learned and of course they discuss their signature stacks! Matt and Colton also discuss: 🍽️ Creating customization options 🍽️ The unique factor 🍽️ How YOU can help your local restaurant 🍽️ Making sure your lease matches your location 🍽️ Destination dining 🍽️ Showing off what you serve 🍽️ And much more!2021-04-2134 min

MP TV with Matt PlappFeel the Love with Pacino’sSit back and relax as Matt heads ✈️ to Mesa, Arizona to visit a place where the love language is food : Pacino’s. Owner Frank Spaccarelli pours his passion for Italian food into each dish 🍝🍷🍕 and makes every customer feel like family. 🤝 During their sit down Matt and Frank chat about: 🍝 Getting involved in the community 🍝 Creating a place where everyone is welcome 🍝 How they persevered during Covid 🍝 Doing your market research homework 🍝 What Frank looks for in a potential hire 2021-04-1427 min

MP TV with Matt PlappGetting a Slice of the Profit PieIt’s time to get a slice of the pie with Matt as he visits Fired Pie in Arizona. Matt and owner Fred Morgan settle in a booth and discuss: 🚫 NOT offering coupons 💪 Putting in the hard work 📍 The money in multiple locations 📲 Social media strategy 🥡 Making take out compatible dishes 🚗 Third party delivery 2021-04-0727 min

MP TV with Matt PlappMaking an Impact by Creating Connections 🤝Matt continues his tour of Arizona with Sabas Mediterranean Grill this week! Sabas is own by George Shankool and was previously owned by his parents. Not only is this restaurant family owned and operated, but they treat all of their customers like family too. Matt and George sit down, with some delicious food, and dive into: 🥙 Going above and beyond 🥙 Making an impact 🥙 Interacting with customers 🥙 Old world dishes with a modern twist 2021-03-3128 min

MP TV with Matt PlappDriving Restaurant Sales With Food Trucks 🚍This week on MP TV Matt has the chance for a one on one sit down with BOTH owners of Aioli Burger. Kyle Hollenbeck and Tommy D’Ambrosio are childhood friends turned co-owners of not only Aioli Burger and its locations, but multiple food trucks and ghost kitchens as well! During their discussions we learn about: 🍔 Content and repurposing it 🍔 Driving sales with their food trucks 🍔 How they actually GREW during Covid 🍔 Kitchen cross utilization 🍔 Changing your calls to action 🍔 Grassroots marketing 🍔 And much more!2021-03-2330 min

MP TV with Matt PlappMaking the Dough with Unbaked 🍪Matt is in Scottsdale, Arizona for this episode of MP TV and gets chipfaced with Cari Peterson from Unbaked. During their sit down Matt and Cari discuss: 🍪 Being detail oriented 🍪 Diversifying your products 🍪 Why their GM didn’t work out (and how it wasn’t his fault) 🍪 Exposure, or lack thereof 🍪 That you can’t deposit likes 🍪 Pivoting during Covid 2021-03-1623 min

MP TV with Matt PlappKeeping Your Restaurant all in the FamilyWe’re taking you out west to Utah this week, and visiting Park City’s oldest business - Rand Banjo Pizza Parlour. Red Banjo has been open since 1962 and now boasts its 5th generation owner, Tana Toly. Tana and Matt sat down and dove into: 🍕 Creating a family-friendly atmosphere 🍕 Growing up in the restaurant business 🍕 Why it’s all about the locals 🍕 Old school grassroots marketing 🍕 Maintaining that nostalgic feeling 🍕 Being active in your community 🍕 And MUCH more!2021-03-1029 min

MP TV with Matt PlappTaking Your Restaurant Over The Top With Borjan JaksicFor this episode of MP TV Matt is in Sioux Falls, South Dakota, and sits down with restaurant owner Borjan Jaksic. Borjan owns Boki Gelato and Boki European Street Food. During their discussion Borjan breaks down: 🍨 How to sell with smell 🍨 Getting attention with over the top dishes 🍨 Creating instagrammable moments 🍨 Giving back 🍨 Keeping up the momentum in your business 🍨 Food truck secrets 2021-03-0314 min

MP TV with Matt PlappKeeping Customers Happy at Hearth and HillFor this week’s MP TV episode, Matt and Brooks Kirchheimer of Hearth and Hill sit down and take a closer look at how he keeps their customers happy. So sit down next your own hearth and settle in to learn more about: 🔥 Building trust with your customers 🔥 Why you need to be FIRST to call a customer back 🔥 Keeping your restaurant top of mind in a tourist town 🔥 Why it’s important to focus on the big picture 🔥 Taking advantage of local talent 🔥 Booking events the RIGHT way 2021-02-2436 min

MP TV with Matt PlappThe Howe of Digital MarketingThis week Matt and Ryan Howe, owner of Refresh Digital Marketing, catch up and talk all things marketing. During their conversation they dive into: 📲 How to activate (or reactivate) your database 🎥 Getting uncomfortable in front of the camera ✔️ Preemptive list building 📊 Acquiring customer information 💬 How to talk to your customers 🤳 Going live on social 2021-02-1617 min

MP TV with Matt PlappA Slice of Success with Pizza Pie CafeSuccess is like a pizza, it takes time to cook. Matt and Tyler Tapp, of Pizza Pie Cafe, sat down to chat about the success they’ve seen and how they got there. During their interview they touch on: 🍕 Inviting customers back to your restaurant 🍕 The biggest missed opportunity in pizza restaurants 🍕 Giving marketing time to work 🍕 The money bag marketing trick 🍕 Building relationships 🍕 Going above and beyond for customers 🍕 And much more!2021-02-1035 min

MP TV with Matt PlappNixing Normal: How to Make Your Restaurant Stand OutOn this week’s episode of MP TV, Matt sits down with Annamarie Chestnut of Annamarie’s in Royersford, Pennsylvania. The pair chat about: 🤝 Being community-minded 🥡 Adapting to takeout orders during Covid ‼️ Standing out 📲 Getting customers’ attention on social media 👉 And much more! www.MPTV.watch 2021-01-2721 min

MP TV with Matt PlappGetting the 411 on Fine Dining with Restaurant 618We’re seeing double 👀 this week as Matt sits down with Matt Borowski, owner of 618 restaurant, and talks everything fine dining. On this episode the Matts discuss: 📲 3rd party delivery apps 🤝 Forming relationships with guests 📊 The trackability of OpenTable ⭐ How they get reviews 👍 Becoming the “go to guy” for their guests 2021-01-2028 min

MP TV with Matt PlappGetting to the Meat of Success as a FranchiseeToday Matt talks with Nicholas Papanier Sr. of Primo Meats. Together, the pair get to the meat of what it takes to make it as a franchisee. They discuss: 🤝 Customer Relations (this one’s big) 🥪 Using Quality Ingredients 📕 Following the Manual 💦 Putting the Sweat Equity In 📍 Location, Location, Location 📈 And Growing From the Ground Up 2021-01-1213 min

MP TV with Matt PlappCatering to Your Customers 💁: How to Create a Catering Business 🌮Matt meets up with Shaheen Kazemi this week, the owner of Simply Grand Cafe & Catering, to talk about the ins, outs and struggles of the catering business. On this episode Shaheen talks about: 🕳️ Finding a hole in the market 🔑 The keys to catering success 🤝 How he books reoccurring catering customers ⚖️ His work life balance 🌮 And refining his food for his customers 2021-01-0524 min

MP TV with Matt PlappBuilding a Restaurant During a 😱 PANDEMIC 😱This week Matt speaks with Christopher Todd from Sugar N’ Spice Diner 🍽️ about opening a restaurant during our current Covid-19 pandemic. 😱 Some people may have thought it was a recipe for disaster, 🙅 but Christopher tells us otherwise. He describes … 🏗️ The building process 🤔 How they worked out the kinks 👴🏻 How they kept the brand’s heritage 🦆 What makes their restaurant unique 👉 And much more!2020-12-2917 min

MP TV with Matt PlappRestaurant Marketing… THAT ACTUALLY WORKS! 👊Follow along with Matt as he shares 🔑 key secrets 🔑 to successful restaurant marketing. This week, he’ll be talking: 🔄 The marketing circle of life 🤳 Social media engagement ⚒️ Building your database 📅 2021 Goals 👏 Case study successes ➡️ And much more!2020-12-2222 min

MP TV with Matt PlappMaking Customers Feel Like Family with Mellow MushroomWith restaurants closing left and right during this pandemic, having great customer service has never been more important. This week Matt sits down with Sean Bail from🍄 Mellow Mushroom 🍄 to learn his approach to customer service and how it sets their restaurant apart from everyone else. This includes: 🍕Making customers feel like family 🍕Creating a safe and inviting environment 🍕Serving customers through multiple channels 🍕Creating consistency through systems 🍕And more!2020-12-1520 min

MP TV with Matt PlappBuilding a Business One Waffle at a TimeIf you’re waffling anywhere in your business, this one’s for you! Join Matt as he sits down with Jean-François, the owner of Taste of Belgium, to discuss: 🧇 How he built his business 🧇 Setting limits 🧇 Adapting for your customer base 🧇 Hiring quality employees 🧇 And social media 2020-12-0815 min

MP TV with Matt PlappImprove Your Restaurant's Health With Frutta Bowls!Let's all breathe acai of relief because a new episode of MPTV is here! This week, Matt and the owners of Frutta Bowls, an acai bowl and health food restaurant, to discuss: 🍓 Cutting Costs 🍓 Feeling Like Home 🍓 Improving 🍓 Opening a Franchise 🍓 Repeat Visits 🍓 and more!2020-12-0225 min

MP TV with Matt PlappRapid Fire with ChrisDon't miss the fire this week when Chris, owner of Rapid Fired Pizza and Hot Head Burritos, and Matt discuss: 🍕 Training Your Customers 🌯 3rd Party History 🍕 Curbside Pickup 🌯 Social Media 🍕 YouTube 🌯 and more!2020-12-0216 min

MP TV with Matt PlappREWIND ⏪ ⏪ ⏪ (Part 2)Continue the trip down memory land with Matt, Doug, his lead salesman, and David, his videographer, as they discuss major lessons from: 🐽 Fatty's BBQ ☕ Branch Hill Coffee ☕ Englightenment Coffee 🍕 Basilleo's Pizza 🍕 Eureka Pizza 🥤 and Bahama Bucks 2020-12-0222 min

MP TV with Matt PlappREWIND ⏪ ⏪ ⏪ (Part 1)Rewind the year with Matt, Doug, his lead sales man, and David, his videographer, as they discuss major lessons from: 🥙 King Gyros 🍗 David Food Group 🍗 Bob Jacoby 🥤 Better Blend 🍕 Rapid Fired Pizza ☕ and Branch Hill Coffee 2020-12-0238 min

MP TV with Matt PlappGet a Taste of Tasty Pizza - Hangar 45!This week, Matt chats with Todd, the owner of Tasty Pizza - Hanger 45, about the tasty side of business: 🍕 Community 🍕 Making Food From Scratch 🍕 Reviews 🍕 Take Out 🍕 Themes 🍕 and more! www.mptv.watch 2020-10-2823 min

MP TV with Matt PlappTeam Basilleo'sThis week, Matt chats with Team Basilleo's about: 🍕 First Looks 🍕 Buying a Restaurant 🍕 Food Quality 🍕 Point of Sale 🍕and more! www.mptv.watch 2020-10-1435 min

MP TV with Matt PlappEureka Pizza With Rolf!Eureka! We're talking all things business and pizza this week when Matt sits down with Rolf, owner of Eureka Pizza. Tune in to hear all about: 🍕 Branding 🍕 Drive-Throughs 🍕 Increasing Your Average Check 🍕 Third Party Delivery 🍕 Up-selling 🍕 Menus 🍕 and more! www.mptv.watch 2020-10-0925 min

MP TV with Matt PlappFatty's Nation - Part 3 - Mark PicardFatty's Nation is here again this week! This time, Matt and Mark sit down to discuss: 🐷Knowledge 🐷Friends 🐷Pick-Up Windows 🐷Social Media 🐷Culture 🐷Zero Waste 🐷and more! www.mptv.watch 2020-09-1618 min

MP TV with Matt PlappFatty's Nation Part 2 with Catherine Picard!The BBQ continues this week with Catherine from Fatty's Smokehouse. Join Matt the week as he and Catherine discuss: 🐷Extra Steps 🐷Leaving the "Business" in Business 🐷No Pressure 🐷Not Taking Things Personally 🐷Pick Up Windows 🐷Being Transparent 🐷and more www.mptv.watch 2020-09-1013 min

MP TV with Matt PlappFatty's Smoke House With Brian Picard!You are cordially invited to Matt and Brian's BBQ! This week, Matt interviews Brian Picard, owner of Fatty's Smokehouse, to discuss: 🐷Branding 🐷Not Being Afraid 🐷Empowerment & Trust 🐷Focus 🐷Free Content 🐷Data 🐷and more! www.mptv.watch 2020-09-0233 min

MP TV with Matt PlappBahama bucks with Sue Tapp!Cool off with Matt and Sue Tapp, owner of Bahama Bucks, as they discuss: 👶 Younger Employees 🚗 Drive-Through during Covid 💣 The Bomb-Pop - Innovating 💼 Crew and Training 👋 Reaching Out to Other Owners www.mptv.watch 2020-08-2824 min

MP TV with Matt PlappWelcome To MP TV!Follow Matt Plapp as he travels the U.S. interviewing restaurant and brewery owners and operators about what has brought them success in the business. Dive DEEP into their wins and losses, how they build and retain a strong team, what makes a difference with their brand, and how they keep customers coming back over and over again! But first, listen to this episode to learn more about your host, the show, and what is to come!2020-08-1403 min

MP TV with Matt PlappLessons in Labor with Ray!Get ready to work this week when Ray joins Matt on MPTV. In this episode, Ray talks all things labor, including: - Labor Shortage - Unemployment - Doubling Revenue - Ostrich Owners and more! www.MPTV.watch 2020-08-1121 min

MP TV with Matt PlappEnlightenment with Matt and MaryAre you ready to be enlightened?! This week, Matt sits down with Mary, owner of Enlightenment Coffee in Cincinnati, OH, to discuss several hot topics, including: - Events - Your First Year in Business - Location - The Perfect Tool - The Right POS - and more! www.MPTV.watch 2020-08-0518 min

MP TV with Matt PlappA Quick Bite with Barry from Barry's Cheesesteaks!Put on the steaks and get ready for a sizzling interview with Barry, the owner of Barry's Cheesesteaks. This week, Matt sits down with Barry to discuss: - Being Teachable - Working With Vendors - Making sure the Right People Have your Back - Being Transparent - and much more! www.mptv.watch 2020-07-2929 min

MP TV with Matt PlappAt Home at The Colonial CottageMake yourselves at home with us this week when Matt sits down with Matt Grimes, owner of Colonial Cottage, a country-style American fare served in a time-tested tavern with banquet space & a Sunday buffet. In this episode, Matt and Matt discuss: - Buying Trends - Fish - Tough Times - PP Loans - and more! www.mptv.watch 2020-07-2226 min

MP TV with Matt PlappLounging with Carla ChalkleyLounge around this Tuesday with Matt as he meets with owner of Aladdin’s Eatery + Lounge, Carla Chalkley. Tune in to learn about: -The journey from employee to owner -Cooking -Choosing your business type -Solutions -Leading by example -Being in your restaurant -and more! www.mptv.watch 2020-07-1821 min

MP TV with Matt PlappFun with FudpuckersThis week, Matt sits down with Chester, of Fudpuckers, Destin, Florida's best family & kid friendly restaurant, with games, attractions, delicious dining, and even t-shirts. In this episode, they discuss: - Entertaining Your Customers - Visiting Florida - Tourists - Supporting the Community - The Fud Life - and more! www.mptv.watch 2020-07-0834 min

MP TV with Matt PlappFire With Kelly Gray!On this episode of MPTV, Matt sits down with Kelly Gray of Hot Head Burritos for a deep dive into: - Finding Your Location - Hiring an Agent - Keeping Watch - Understanding CAM Charges - Asking Questions - Expenses - and much more! www.mptv.watch 2020-07-0116 min

MP TV with Matt PlappKyle Newsome - Hot Head Burritos🚨 This week, Kyle Newsome, Hot Head Burritos franchisee, sits down with Matt during Episode 8 of MPTV! Hot topics include: 👉🏽 Being active 👉🏽 Managing staff 👉🏽 Expecting the unexpected 👉🏽 Filling your funnel 👉🏽 Staff retention - and more! *Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events.2020-05-2012 min

MP TV with Matt PlappIsaac Hamlin - CEO of Better Blend Nutrition This week, Isaac, the owner of Better Blend, shakes things up with Matt in Episode 7 of MPTV! During this episode, they discuss: 👉🏽 Branding Hype 👉🏽 Interaction 👉🏽 Knowing Your Customer 👉🏽 Knowing Your Menu 👉🏽 Hiring Practices and more! *Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events. 2020-05-1324 min

MP TV with Matt PlappDan Leyva - Wings OverIn episode 6 of MPTV, Dan Leyva, the Chief Wing Officer of Wings Over, and chicken wing franchise, sits down with Matt to discuss cultivating the perfect culture inside a franchise. During this episode, we'll cover: Becoming a Franchise 👉🏽 How to Serve, not just provide a service 👉🏽 Preparedness 👉🏽 Go-To Experiences 👉🏽 Core Values 👉🏽 Branding and Themes and more! *Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events. 2020-05-0622 min

MP TV with Matt PlappMichael Casselman - Rapid Fired Pizza FlorenceIn Episode 5 of MPTV, Matt catches up with local franchisee, Michael Casselman, owner of Rapid Fired Pizza in Florence, KY, to discuss: 👉🏽 Choosing a Franchise 👉🏽 Handling Allergies 👉🏽 Being Known 👉🏽 Negative Reviews 👉🏽 Customer Experience 👉🏽 Customer Retention And much more! In this episode, you’ll get a great perspective of not only a restaurant owner, but a franchisee and learn how to create and run a very lucrative, successful business. *Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events. 2020-04-2917 min

MP TV with Matt PlappNabih David - David Restaurant GroupOn Episode 4 of MPTV, Matt meets with Nabih David, owner of Butterbee’s, a sit-down dine-in restaurant; Tender Towne, a fast-casual chicken tender chain; and Skyline, a fast-casual chili chain, to discuss best practices as a Restaurant Owner versus Business Owner. In this episode, we dive into why: 👉🏽 Great service and great staff is more important than the type of food served 👉🏽 Setting Staff Standards is important 👉🏽 Location is KEY 👉🏽 The Restaurant Owner Mindset takes precedence over the Business Owner Mindset 👉🏽 Third Party Delivery attracts new customers 👉🏽 Word-of-Mouth grows Catering 👉🏽 And more! *Please note, this interview was r...2020-04-2219 min

MP TV with Matt PlappAndrea Anusbigian - Owner Of Branch Hill Coffee Co.Episode 3 of MP TV finds Matt at Branch Hill, a one location coffee shop. Matt and the owner, Andrea Anusbigian, discuss customer relationships in depth, including: 👉🏽 Habitual behavior 👉🏽 Loyalty and Commitment 👉🏽 Treating them like Family 👉🏽 Her “WHY” And more! *Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events. 2020-04-1531 min

MP TV with Matt PlappYanni Chalkias - Owner of King Gyros Greek RestaurantIn Episode 2 of MP TV, Matt interviews Yanni Chalkias, the owner of King Gyros Greek Restaurant, a one location ethnic restaurant in Ohio. Tune in Tuesday for a deep dive into the following topics: 👉🏽 How to WOW for just $10 👉🏽 Creating an Opportunity with Each Dish 👉🏽 Asking for Business 👉🏽 Direct Mail and Reaching Younger Audiences 👉🏽 Surviving the Recession 👉🏽 And more! *Please note, this interview was recorded prior to the Coronavirus Outbreak and accompanying major restaurant interruptions, but the topics discussed still resonate with today’s climate.2020-04-0821 min

MP TV with Matt PlappBob Jacoby - The KING of Table TouchesIn this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including: - Third Party Delivery - Table Touches - Customer Experience and Building Loyal Relationships - Bob’s best advice for others in the biz - And more. *Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob's message still resonates due to the topics covered. 2020-03-3119 min

MP TV with Matt PlappWelcome To MP TV! - Who is Matt Plapp & What is MP TV?Follow Matt Plapp as he travels the U.S. interviewing restaurant and brewery owners and operators about what has brought them success in the business. Dive DEEP into their wins and losses, how they build and retain a strong team, what makes a difference with their brand, and how they keep customers coming back over and over again! But first, listen to this episode to learn more about your host, the show, and what is to come!2020-03-1608 min