Shows
Let's Talk About CEX! The Customer and Employee ExperienceMake the Other Person Look Brilliant – Improv’s CX Superpower"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences.CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact customer experience. These aren't fluffy tips—they're actionable strategies that strengthen morale, retention, and your botto...
2025-08-1413 minLet's Talk About CEX! The Customer and Employee Experience"Yes, and..." What It Really Sounds Like In CX (and why it works)Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences.She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar?This is FUN listening - no fluff, just Maxine's signature energy sparking your imagination and delivering aha moments you'll actually remember and want to practice.These tools can't be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming...
2025-07-3009 min
Sound Advice- The Music Industry Podcast#006: Music's Blueprint to Transform Cities- 'This Must Be The Place' Book LaunchIn this special episode recorded at the book launch of 'This Must Be The Place' at Waterstones Liverpool, we've got a compelling panel discussion featuring author Shain Shapiro, neo-jazz artist Ni Maxine, Head of UNESCO City of Music for Liverpool Kevin McManus, and Liverpool's Public Health Director Matt Ashton. Delve into insightful conversations on music's role in city development, its transformative impact on communities, and the influence of hosting Eurovision on Liverpool. Discover why the UK requires enhanced music infrastructure and explore a range of topics addressing the profound relationship between music and urban landscapes.
📔 BUY 'THIS MUS...
2023-12-0846 min
Let's Talk About CEX! The Customer and Employee ExperienceNo Cat was Killed here. Aren’t you Curious?Dr Alison Horstmeyer was doing research on anxiety. Then she came across some work on curiosity. “Is there a tie between anxiety and curiosity?” Alison takes us on this ride into our own inquisitiveness. “The way in which you explore is, is going to, determine how comfortable you are from leaving what you know, and also the degree in which you do that.” Though she uses terms like uncertainty and fear of it, heard during the depth of the pandemic, terms that became generalized and almost unempathetic. No oversimplification here. Just profound knowledge and help.Connect with Alison:W...
2023-01-2434 min
Let's Talk About CEX! The Customer and Employee ExperienceA Journey into the Ambiguous Unknown – Bring It On!As consultants how many of us have been contracted to come in and solve one problem, when the real issue was covered up by an “ambiguous and complex situation.” Justin Zalewski and Studio Science thrive on those challenges and come out victorious every time. Be ready to take notes – and smile a lot. He covers it all, IT, overburdened, understaffed teams, etc.In this spirited conversation, Justin Z (and his great voice) humbly share stories where their deep knowledge, agility, and not-quitting-until-they-got-the-right-answer-and-then-solved-it boldness were the most rewarding jobs for them. Of course, their clients were thrilled too. Still, wh...
2023-01-1032 min
Let's Talk About CEX! The Customer and Employee ExperienceGems on Quizzes, Community and CaregiversIf you’re a caregiver or carer who also has a passion that you love, having your own small online business may be your answer. It’s been a godsend for Trudy Rankin’s Australia, and beyond, community. AND, if you already have a small business or online biz, then you need to know how quizzes can up your Customer Experience. Trudy teaches her groups how to fill needs and not just assume what you’re offering everybody wants. And just because she is the quiz queen, her work in helping the people that must be home all day, the angels...
2022-11-2936 min
Let's Talk About CEX! The Customer and Employee ExperienceDo B2B BetterWith Clients like DOW, Hagerty, and UKG, Jim Tincher, CCXP, Founder and CEO of Heart of the Customer, LLC, knows How to “Do B2B Better: Drive Growth Through Game-Changing Customer Experience.” That’s also the title of his new book.Tincher talks about the “Emotional Northstar,” (it’s real), the value of the right survey, and how confidence is the key to maintaining and growing the B2B customer. You’ll be mesmerized by how he tied this all up in our brief time together. One of the many tips he shares is for CX leaders and...
2022-11-1032 min
Let's Talk About CEX! The Customer and Employee Experience5 Infallible Ways to Catapult Your CEX Through Improvisation!There are thousands of books out there that contain a plethora of ways to make your Customer Service and your Customer and Employee Experience Legendary. And unfortunately, there are an equal number of manuals and scripts that help the CSR say exactly the right thing when a customer or guest says…. Here is where Maxine asks you to suspend your thinking and start teaching the components of improvisation. She takes her years of training hundreds of teams and leaders and capsulizes it into 5 simple concepts and begs you to take it one step further and give the group...
2022-10-2013 min
Let's Talk About CEX! The Customer and Employee ExperienceZappos – A True and Transparent Path to Delivering Happiness Part 2In Part 2 of this rich conversation with Jamie Naughton-Henriod Chief of Staff for Tony Hsieh, ex-CEO of Zappos, we go beyond the walls of Zappos as she tells how hands-on they were when they had to outsource their call center. From tours to the global work environment to the current “power shift” from employer to employee, Jamie shares her experience and wisdom constantly reminding us of Tony Hsieh’s mission – and it’s not about shoes. Enjoy.
2022-09-2215 min
Let's Talk About CEX! The Customer and Employee ExperienceZappos – A True and Transparent Path to Delivering Happiness Part 1Grab your tablet, pen paper, or crayon as Jamie Naughton-Henriod, Chief of Staff for Tony Hsieh, ex CEO of Zappos, takes us for a deep dive into the culture and customer service extraordinaire, that organizations still wish they could duplicate. Jamie was instrumental in creating, establishing, and evangelizing this dynamic culture that made the online retailer one of America’s most recognizable — and beloved — employer brands. And because of the richness of this conversation, I’ve made it into two parts. So be ready to go for a ride through time as Jamie reveals the real mission of Zappos. I’ll give y...
2022-09-1330 min
Let's Talk About CEX! The Customer and Employee ExperienceLabor Day: A Few Facts, Stats, and Stories on the Labor Force and UnionsLet’s go back to the 1880s and see what life was like for the workers and what was the catalyst for Labor Day. Maxine highlights a few facts on unionization and just a couple of stats and stories regarding minorities and their voice and influence in our labor movement.Connect with Maxine:Maxineshapiro.comLinkedIn.com/in/maxineshapiro.com
2022-08-3109 min
The Delta FlyersSurvival InstinctThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Survival Instinct. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Survival Instinct:Seven of Nine is stalked by three renegade Borg drones, who want to learn from her how to terminate their neural links and become individuals again.We want to thank everyone who makes this po...
2022-08-291h 08
The Delta FlyersEquinox Part IIThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Equinox, Part II. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Equinox, Part II:While trying to run down the Equinox and retrieve its captain, Chakotay fears Janeway is becoming equally as unethical and corrupt, challenging his loyalty.We want to thank everyone wh...
2022-08-221h 22
Let's Talk About CEX! The Customer and Employee ExperienceSo You’re in Transition (Or You Really Want to Be)There’s no better time than the present, for employees to be evaluating their present position. Or maybe you’ve been forced to appraise your current path. Brian Hinchcliffe, career consultant, extraordinaire, talks about why and how people can make the most of their time of transition and not be forced into making the same mistakes in taking a position they are not happy in. We all know that much of the workforce does not want to go back to the pre-pandemic discomfort and unhappiness some of us felt in our jobs. Max and Brian dig deep into all the po...
2022-08-1629 min
The Delta FlyersEquinox Part IThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Equinox, Part I. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Equinox, Part I:Voyager encounters the Equinox, a Starfleet science vessel also stranded in the Delta Quadrant; hostile aliens attack both ships as Janeway tries to figure out Equinox captain Rudy Ransom.We...
2022-08-151h 09
The Delta FlyersWarheadThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Warhead. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Warhead:An alien missile with artificial intelligence terrorizes the crew after it links with the Doctor's program.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill...
2022-08-081h 21
The Delta FlyersWarheadThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Warhead. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Warhead:An alien missile with artificial intelligence terrorizes the crew after it links with the Doctor's program.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill...
2022-08-081h 57The Delta FlyersWarheadThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Warhead. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Warhead:An alien missile with artificial intelligence terrorizes the crew after it links with the Doctor's program.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill...
2022-08-081h 21The Delta FlyersWarheadThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Warhead. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Warhead:An alien missile with artificial intelligence terrorizes the crew after it links with the Doctor's program.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill...
2022-08-081h 21
Let's Talk About CEX! The Customer and Employee ExperienceMax on Swag, Fishbowls, and a Little SurpriseHere’s where Maxine shares her wisdom, experience, and humor by reminding us that when we think no one sees or hears us, whether in CX, EX, management, or leadership, we’re actually in a fishbowl! Whatever we do, people are watching. And not in a creepy way. Just being in the role we play, our customers, guests, and teams see us for bad – pouty, impatience, apathetic, or for good. The good is generous, joyful, natural, present, and agile. But Max doesn’t stop there. She introduces her Seek The Surprise, mentality and how we can use it in all of our l...
2022-08-0413 min
The Delta FlyersRelativityThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Relativity. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Relativity:Capt Braxton, of the 29th-century Federation Timeship Relativity, contacts Seven of Nine to go back in time and discover who destroyed Janeway's ship.We want to thank everyone who makes this podcast possible, st...
2022-08-011h 38
The Delta Flyers11:59The Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is 11:59. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.11:59:Janeway recalls her ancestor Shannon O'Donnel, who helped build the Millennium Gate on Earth. Guest stars: Kevin Tighe, Bradley Pierce and John Lynch.We want to thank everyone who makes this podcast po...
2022-07-251h 02
The Delta FlyersSomeone To Watch Over MeThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Someone To Watch Over Me. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Someone To Watch Over Me:The Doctor teaches Seven of Nine the art of dating; Neelix unwittingly provides forbidden food and drink to the ambassador of a monastic colony.We want to thank ev...
2022-07-181h 06
Let's Talk About CEX! The Customer and Employee ExperienceDefining the “New Collar” and Other Current WisdomSteven J. Vaughan-Nichols, “aka sjvn,” has been writing about technology since “300bps was the cutting edge.” And he is no dinosaur! Steven and Max take a light romp through “new collar” work, unionization of employees, women in tech, and a couple of other provocative issues. Steven’s wisdom, knowledge, and good heart shine throughout. Sit back and let us know if we pushed any of your bottoms. That’s always our hope.Steven's Websites:https://www.zdnet.com/meet-the-team/us/steven-j-vaughan-nichols/https://www.computerworld.com/author/Steven-J.-Vaughan_Nichols/https://practical-tech.com/Connect wi...
2022-07-1430 min
The Delta FlyersJuggernautThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Juggernaut. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Juggernaut:Voyager rescues two crew members of an abandoned, out-of-control Malon freighter that is about to unleash radiation into the sector.We want to thank everyone who makes this podcast possible, starting with our Ex...
2022-07-111h 00
The Delta FlyersThink TankThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Think Tank. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Think Tank:A "think tank" offers to help the Voyager crew solve its dilemma with the Hazari in exchange for Seven of Nine.We want to thank everyone who makes this podcast possible, st...
2022-07-041h 10
Let's Talk About CEX! The Customer and Employee ExperienceThe Human (and fun) Side of FintechAlmost ten years ago, David Rueda, began a new position in Fintech at LendingUSA, leaving a most successful career in selling luxury items. He was not sure he could be fully expressed, in Fintech. What happens when you see life through new lenses? David, now Executive VP at LendingUSA, most joyfully discusses, how making human connections is always his number one purpose whether employee, client, or colleague. Don’t be fooled by his breezy spirit. He is passionate about ensuring all stakeholders are happy AND prosperous. Website:https://www.lendingusa.comConnect with David:www...
2022-06-2833 min
The Delta FlyersThe FightThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Fight. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Fight:Commander Chakotay believes he is a boxer and battles the Delta Quadrant's champion Kid Chaos while Voyager is caught in Chaotic Space.We want to thank everyone who ma...
2022-06-2756 min
AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle DesignI'm a Coach, So How Do I Get PASSIVE Income?#1227 How do you create passive income as a coach who spends a lot of time teaching your clients directly? That's what we're talking about today with Maxine Shapiro, a coach who also has a customer experience podcast called Let's Talk About CEX. She's feeling like she can't branch out into passive income because the business revolves so much around her. We explore some things she might do to expand her brand and start generating passive income. Show notes and more at SmartPassiveIncome.com/ap1227.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at h...
2022-06-2320 min
The Delta FlyersCourse OblivionThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Course Oblivion. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Course Oblivion:Tom Paris and B'Elanna Torres get married, but their honeymoon is interrupted by a phenomenon that breaks down the molecular infrastructure of Voyager and the crew.We want to thank everyone who makes this po...
2022-06-2058 min
Let's Talk About CEX! The Customer and Employee ExperienceMax on MuskSo what do you really think of Elon Musk? And his email to employees? “Everyone is required to spend a minimum of forty hours in the office per week...not some pseudo-office.” Your host, Maxine Shapiro, ex-financial commentator on NPR’s Marketplace, goes on a rant. Just when you thought command and control leadership was properly put to rest, Musk dangles this carrot out to other CEOs…well…you’ll just have to listen. Max uses humor, a little sarcasm, and a few facts to make her point that this is not the time to go backward. Website:ww...
2022-06-1610 min
The Delta FlyersThe DiseaseThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Disease. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Disease:Harry Kim has a passionate affair with an exotic alien explorer, violating Starfleet protocol and putting the Voyager crew and Varro species in danger.We want to thank everyone who makes th...
2022-06-131h 15
The Delta FlyersDark FrontierThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Dark Frontier. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Dark Frontier:The Borg re-assimilates Seven of Nine causing Captain Janeway to struggle with the Borg queen for control.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Re...
2022-06-061h 32
University of Minnesota PressActivist archiving in the age of AIDS.What are we leaving behind, forgetting, and obscuring as we remember AIDS activist pasts? VIRAL CULTURES is the first book to critically examine the archives that have helped preserve and create the legacy of AIDS activism of the 1980s and 1990s. Marika Cifor charts the efforts activists, artists, and curators have made to document the work of AIDS activism in the US and the infrastructure developed to maintain it, with attention on large institutional archives such as the New York Public Library, and those developed by community-based organizations such as ACT UP and VISUAL AIDS. This book explores the...
2022-06-021h 05Let's Talk About CEX! The Customer and Employee ExperienceThe Power of a Collaborative Environment!A Human Resources thought- leader, Kirkland Jones, speaks in plain terms as he sheds light on the business model of the industrial age that had a stronghold in organizations long after the end of that era. You’ll recognize it: when “people were interchangeable” and “the world is stable and predictable and anything other than that was bad.” With his 40+ years of going into organizations that know they need to change and don’t know how, he tells the stories of what happens when this transformation toward a collaborative and more transparent environment is practiced and embraced. Executives, yo...
2022-05-3137 min
The Delta FlyersBlissThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Bliss. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Bliss:After five years, the Voyager crew finally finds a wormhole that will bring it back to the Alpha Quadrant; Seven suspects there is something wrong with how quickly and easily the crew accepts the appearance of the phenomenon....
2022-05-301h 05
The Delta FlyersGravityThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Gravity. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Gravity:Tuvok's Vulcan training is tested when the shuttle he, Paris and the Doctor are travelling in disappears.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill...
2022-05-231h 14
The Delta FlyersBride of ChaoticaThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Bride of Chaotica!. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Bride of Chaotica!:Chaos erupts when aliens from the Fifth Dimension interpret Lt. Paris' "Captain Proton" holographic novel as reality.We want to thank everyone who makes this podcast possible, starting with ou...
2022-05-161h 17
The Delta FlyersLatent ImageThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Latent Image. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Latent Image:The Doctor launches an investigation to find the person or thing that tampered with his short-term memory.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Re...
2022-05-091h 06
Let's Talk About CEX! The Customer and Employee ExperienceA CX Pioneer Turns Customer Experience Into Community ExperienceLong before the people-who-make-up reality tv created Undercover Boss, there was Bradly Sax suggesting that his hotel client check-in and go through the guest journey. (Bradly will tell you the rest of the story) And now he’s helping make better communities throughout the world AND on military bases. You’ll be inspired and you’ll be touched. You’ll also be educated as Bradly reveals his four components of an Audacious and Legendary Customer Experience! Connect here: https://www.linkedin.com/in/bradlysax/ http://www.lendlease.com/
2022-05-0535 min
The Delta FlyersCounterpointThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Counterpoint Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Counterpoint:A Devore officer asks Janeway for asylum after he intercepts Voyager to search for two families of alien refugees who have been rescued by the ship's crew.We want to thank everyone who makes this podcast po...
2022-05-021h 00
The Delta FlyersThirty DaysThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Thirty Days. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Thirty Days:Voyager discovers a massive ocean floating in space, populated by an alien species in trouble, and Tom Paris is accused of breaking with protocol.We want to thank everyone who makes this podcast possible, st...
2022-04-251h 16
Let's Talk About CEX! The Customer and Employee ExperienceWhy One Small Business Owner Supports Her EmployeesThe “why” for Evelyne Joan, the owner of Mauro’s Café in West Hollywood, is not about revenues, Customer Experience (CX), or Customer Loyalty – those take care of themselves – they’re strong. It is about how she cares about her employees and her community. There is no doubt that you will be touched and inspired by the actions Evelyne takes through her supportive and unselfish motives. Whether you’re a small business owner or CEO of a large conglomerate, listen and then stay until the end of this episode to learn what you can do to begin to duplicate this win-win-win c
2022-04-2038 min
The Delta FlyersNothing HumanThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Nothing Human. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Nothing Human:The Doctor, at a loss on how to treat Lt. Torres, consults the holographic re-creation of a Cardassian war criminal; Torres learns the identity of this exobiology specialist, and refuses treatment, causing The Doctor to experience a...
2022-04-181h 05
The Delta FlyersInfinite RegressThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Infinite Regress. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Infinite Regress:Voyager encounters a Borg device floating in space which causes Seven of Nine to exhibit multiple personalities, including that of a Klingon, a Ferengi, a Vulcan, and a human.We want to...
2022-04-111h 05
Let's Talk About CEX! The Customer and Employee ExperienceThe Customer is NOT Always Right!“What?!!!” was my reply when my guest, Treasa Edmond, best-selling, nonfiction ghostwriter, content strategist, and podcaster, and I were in a friendly and heated discussion about the customer/client experience (CX). Treasa holds nothing back in this episode, which can also be titled, “You’re the Expert!” or “You Just Don’t Like the Word ‘Wrong!’” If you’re a solopreneur, business owner, or C-Suite executive, or you find yourself being bulldozed by your clients, and may have bouts of imposter syndrome, sit back and listen to Treasa’s wisdom and experience. And, as always, make sure you listen at the end as I share Par...
2022-04-0732 min
The Delta FlyersTimelessThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Timeless. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Timeless:Fifteen years after Voyager crashes, sole survivors Chakotay and Ensign Kim return to the icy site hoping to change the crew's fate.We want to thank everyone who makes this podcast possible, starting with our Executive pr...
2022-04-041h 03
The Delta FlyersOnce Upon a TimeThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Once Upon a Time. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Once Upon a Time:Neelix is assigned the responsibility of caring for a crew member's daughter when the child's mother is injured on board the Delta.We want to thank everyone wh...
2022-03-281h 10
Let's Talk About CEX! The Customer and Employee ExperienceTransparency, Apology & Humor - A Moment with MaxNew rules of CEX, The Customer and Employee Experience, have evolved, and we are now set free, to be honest, AND to be of service! In this Moment with Max, she takes you from the coffee shop to the doctor’s office, and from experience to data on why transparency, apology, and humor are the guideposts in building lasting relationships with our customers, client, or patient. There are surprises. It will mean a change in attitude that goes deep into what we thought worked. Please listen with an open mind, and enjoy! For Customer Delight Study: www.maxineshapiro.com/r...
2022-03-2413 min
The Delta FlyersIn The FleshThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is In the Flesh. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.In the Flesh:An alien species simulates Starfleet's San Francisco headquarters, training their own to pose as humans to invade Earth.We want to thank everyone who makes this podcast possible, starting wi...
2022-03-211h 10
The Delta FlyersExtreme RiskThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Extreme Risk. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Extreme Risk:Torres's associates are troubled by her increasingly reckless behaviour, such as orbital skydiving, and Lt Paris launches a new type of shuttle.We want to thank everyone who makes this podcast po...
2022-03-141h 14
Living Our Beliefs: Exploring Faith & Religion in Daily LifeJewish Roots, Zen Practice & Improv – Maxine ShapiroEpisode 7. Maxine grew up in a Jewish home, including keeping kosher. She has left that strict observance but retains the core identity and some observance. Zen practice and meditation have been added, something she states proudly. Improv has also been a part of her life, creatively and professionally. In her work with corporations, she combines business savvy, improv and humor in her Collaborcate® method to empower employers to improve the customer-employee relationship. Highlights:· Collaboration begins with yes/and.· Creativity comes from listening to the voice inside, and meditation helps you to hea...
2022-03-1037 min
Let's Talk About CEX! The Customer and Employee ExperienceTheatre Tools for CX Managers#005 How do components of the theatre make for a powerful leader whom employees want to follow? Colleague and friend, Teresa Norton, Founder of StarMakerHK, shares her decades of work with top-level executives. She goes into depth explaining her process through “directing,” her clients to be Employee Experience (EX) focused. Whether you’re C-Suite or CX team manager, in this spirited conversation, you’ll learn about tools that can transform your thinking and behavior. As always, make sure you listen to the end for the highlighted CX story of the month.
2022-03-0941 min
The Delta FlyersDroneThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Drone. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Drone:A transporter accident merges Seven's nanoprobes with The Doctor's mobile emitter, causing an extremely advanced Borg drone to be created; Seven discovers her maternal nature as she raises and educates the young drone.We want to th...
2022-03-071h 08
The Delta FlyersNightThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Night. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Night:Voyager enters an expanse of space where no stars are visible that will take two years to cross; the lack of starlight causes morale issues with the crew; Janeway questions the choices that stranded her crew far from ho...
2022-02-281h 07
Let's Talk About CEX! The Customer and Employee ExperienceLittle things DO mean a lot in CX & EX. No, really!DISCLAIMER: I’m eager for you to hear this content-rich interview with John Goodman. This was my first taped interview and my sound quality is not up to par. John sounds great. Mine does get better, so stay in there, and thank you for understanding. #004 Get your pen and paper ready and be prepared to be delighted by John Goodman and Customer Care Measurement & Consulting’s research on Customer Delight. For over 40 years John has been measuring customer satisfaction and customer experience (#CX), and even he was amazed by some of the numbers and results...
2022-02-2240 min
The Delta FlyersHope and FearThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Hope and Fear. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Hope and Fear:The crew members are elated to learn that a new propulsion system may get them home in three months, and Seven requests permission to remain in the Delta quadrant.We...
2022-02-211h 11
The Delta FlyersOneThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is One. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.One:Seven of Nine must operate the ship alone when a radioactive nebula forces all other crew members into stasis chambers in order to survive.We want to thank everyone who makes this podcast po...
2022-02-141h 29Let's Talk About CEX! The Customer and Employee Experience“What’s the number one metric in CX, Germanico? It’s not a number.”#002 Germanico Cruz, ex -VP of Papyrus and VP of Business Development with Strategic Legal Practices Law Firm, gets asked that a lot. “Is it conversion? is it sales?” Germanico takes us through his orbit as a master in CX and EX starting as a seasonal sales clerk at The Gap. He shares his wisdom through stories, on how empowering the employee with three simple words, avails them to make sure, “every customer leaves happier than when they first walked in.”
2022-02-0838 min
Let's Talk About CEX! The Customer and Employee ExperienceHow To Easily Turn Your Employees into “Hospitality Jedis!”#003 Yosemite National Park is the number one tourist attraction in California and there is a good reason why Tenaya Lodge is rated one of the top luxury hotels in the Park. Meet Brett Archer, General Manager of Tenaya Lodge, as he humbly describes what he does to joyfully engage with his guests AND associates. Brett knows the value of demonstrating an Audacious Guest Experience (CX) by having a simple yet deeply impactful attitude towards his internal guest (EX). He also empowers them to make sure all guests are happy. That means keeping an eye open for any distrust signals fr...
2022-02-0830 min
Pursuing PerfectMaxine Shapiro: What I like about that ideaMaxine is a dynamic facilitator, speaker, and coach whose acting and improv background at the Second City Improv Lab merges with 25 years in the business world and financial industry. She has been the host of two financial radio shows and was a weekly financial guest commentator for NPR's "Marketplace," one of the most widely listened to business broadcasts in the country. In our conversation, Maxine talked about how effective exercises such as talking about an imaginary refrigerator can get people’s minds going to spark creativity. She shared her knowledge and insights on how you can...
2022-02-0823 min
The Delta FlyersDemonThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Demon. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Demon:Voyager lands on a demon planet, with an environment toxic to human life, in an attempt to collect from its deuterium lode.We want to thank everyone who makes this podcast possible, starting wi...
2022-02-071h 05Let's Talk About CEX! The Customer and Employee ExperienceMeet Max - Why CX AND EX#001 Welcome to a place where every Audacious and Legendary Guest or Customer Experience (CX), begins with the Employee Experience (EX). Maxine Shapiro brings her expertise in storytelling, inspiring and defining in a down-to-earth way, why these two elements of a thriving business, must go hand and hand. Right away, your imagination will be fired to start something new for your employees and guests or customers. She's willing to promise that. Max also wants to hear your stories. Please click the link below, look for the mic and "Let's Talk About CEX" and tell her your awesome experience. Small things or g...
2022-02-0207 min
The Delta FlyersLiving WitnessThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Living Witness. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Living Witness:Reactivated after lying inactive for 700 years, a backup version of The Doctor tries to uncover the truth about war crimes supposedly committed by Voyager when they passed a planet centuries ago.We want to th...
2022-01-311h 06
The Delta FlyersUnforgettableThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Unforgettable. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Unforgettable:A female alien fleeing her home planet seeks asylum and claims to have ties to Chakotay, but he has no memory of her.We want to thank everyone who makes this podcast possible, st...
2022-01-2459 min
The Delta FlyersThe Omega DirectiveThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Omega Directive. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Omega Directive:Captain Janeway must carry out a top secret Starfleet directive regarding the most powerful and dangerous substance known to exist.We want to thank everyone who makes this podcast po...
2022-01-171h 13
The Delta FlyersVis à VisThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Vis à Vis. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Vis à Vis:A genome thief switches physical forms with Tom Paris.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise & Rebecca McNeill
2022-01-1059 min
The Delta FlyersThe Killing Game Part IIThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Killing Game, Part II. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Killing Game, Part II:With half the Voyager crew trapped in a deadly simulation staged by the Hirogen, Captain Janeway must find a way to retake the ship.We want to thank ev...
2022-01-031h 13
The Delta FlyersA Very Special Holodeck Holiday*Please note that this episode will serve as next week’s episode, and The Killing Game Part 2 will air on Jan 3rd 12am ET*The Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is A Very Special Holodeck Holiday. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.A Very Special Holodeck Holiday:The Voyager Christmas episode that...
2021-12-2453 min
The Delta FlyersKilling Game Part 1The Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Killing Game, Part 1. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Killing Game, Part 1:When Hirogen hunters take over Voyager, they force the crew to play a deadly holodeck game, a simulation of WWII France where the Hirogen are the Nazis.We...
2021-12-201h 15
The Delta FlyersRetrospectThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Retrospect. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars. This week they are joined by one of the writers of this episode, Lisa Klink!Retrospect:Janeway orders Seven of Nine to assist an alien arms-merchant, but the latter two have an altercation that only the Doctor can explain....
2021-12-131h 07
The Delta FlyersPreyThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Prey. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Prey:Seven of Nine disobeys Janeway's order to release a Hirogen hunter in the ship in order to subdue another deadly invader.We want to thank everyone who makes this podcast possible, starting with ou...
2021-12-061h 01
The Delta FlyersHuntersThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Hunters. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Hunters:Voyager makes contact with Starfleet Command by using alien relay modules to communicate with Earth; the use of the alien array attracts the attention of the Hirogen, an alien species who live to hunt other humanoids.
2021-11-291h 15
The Delta FlyersMessage in a BottleThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Message in a Bottle. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Message in a Bottle:Voyager transmits The Doctor to another Starfleet ship thousands of light years away in an attempt to tell them they are still alive, but when he arrives, he finds himself in the mi...
2021-11-221h 03
The Delta FlyersWaking MomentsThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Waking Moments. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Waking Moments:Chakotay must stay awake to lead an attack against a species that lives in the dreams of the Voyager crew.We want to thank everyone who makes this podcast possible, starting wi...
2021-11-151h 04
The Delta FlyersMortal CoilThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Mortal Coil. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars. Joining Garrett and Robbie this week is Eric Kau, who purchased a co-hosting with The Delta Flyers perk from the VOY Doc crowdfunding campaign. Mortal Coil:Neelix questions the purpose of his life when Seven of Nine "reactivates" hi...
2021-11-081h 19
The Delta FlyersConcerning FlightThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Concerning Flight. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Concerning Flight:Voyager encounters a space pirate who uses a transporter to steal machinery from passing ships; Janeway works with the Leonardo da Vinci hologram to get Voyager's things back.We want to th...
2021-11-011h 02
The Delta FlyersRandom ThoughtsThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Random Thoughts. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Random Thoughts:Violent thoughts lead Torres to jail when the crew vacations on a planet among peaceful telepaths.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise and Re...
2021-10-2550 min
The Delta FlyersYear of Hell Part IIThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Year of Hell, Part 2. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Year of Hell, Part 2:With Voyager almost destroyed, Captain Janeway risks everything to rescue Paris and Chakotay, and stop Annorax from continuing to tamper with the timeline.We want to thank ev...
2021-10-181h 07
SharkPreneurCollaborcate!Maxine ShapiroCollaborcate!, MaxineShapiro.com – The Sharkpreneur podcast with Seth Greene Episode 703 Maxine ShapiroMaxine Shapiro is a dynamic facilitator, speaker, and coach who’s acting and improv background at the Second City Improv Lab merges with 25 years in the business world and financial industry. She has been the host of two financial radio shows and was a weekly financial guest commentator for NPR's "Marketplace," one of the most widely listened to business broadcasts in the country. She brings her outrageous blend of humor and business savvy to org...
2021-10-1119 min
The Delta FlyersYear of Hell Part 1The Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Year of Hell, Part I. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Year of Hell, Part I:Voyager comes across a Krenim timeship that's wiping whole species from existence to change the existing timeline.We want to thank everyone who makes this po...
2021-10-1154 min
The Delta FlyersScientific MethodThe Delta Flyers is a weekly Star Trek: Voyager rewatch & recap podcast hosted by Garrett Wang & Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Scientific Method. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Scientific Method: A string of bizarre illnesses afflicts the Voyager crew. The Doctor & Seven of Nine uncover a team of alien researchers existing out of phase performing medical experiments on the crew.We want to thank everyone who ma...
2021-10-041h 02
The Delta FlyersThe RavenThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Raven. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Raven:Seven of Nine experiences flashbacks from her life before assimilation, and flees Voyager in an attempt to join the Borg again.We want to thank everyone who makes this po...
2021-09-271h 16
The Delta FlyersRevulsionThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Revulsion. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Revulsion:Torres and the Doctor investigate a distress signal from a hologram on an alien craft; Ensign Kim and Seven of Nine become friends.We want to thank everyone who makes this po...
2021-09-201h 11
The Delta FlyersNemesisThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Nemesis. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Nemesis:Chakotay is marooned on a planet where two alien life forms are attempting planetwide genocide against each other.We want to thank everyone who makes this podcast possible, starting with our Ex...
2021-09-1351 min
The Delta FlyersDay Of HonorThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Day of Honor. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Day of Honor:As Lt Torres faces the Klingon `Day of Honour', Voyager is ambushed by the Caatati, who demand Seven of Nine as ransom.We want to thank everyone wh...
2021-09-061h 04
The Delta FlyersThe GiftThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is The Gift. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.The Gift:Kes bestows an amazing gift on the crew before transforming into a higher form of life; the Doctor removes Seven of Nine's Borg technology.We want to thank everyone wh...
2021-08-301h 00
The Delta FlyersScorpion Part 2The Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Scorpion, Part 2. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Scorpion, Part 2:The ship remains on Red Alert after Janeway and the Borg Collective agree to fight the destructive Species Eight Four Seven Two.We want to thank everyone who makes th...
2021-08-231h 12
The Delta FlyersScorpion Part 1The Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Scorpion Part 1. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars. Scorpion Part 1:The ship remains on Red Alert after Janeway and the Borg Collective agree to fight the destructive Species Eight Four Seven Two.We want to thank everyone who makes this podcast possible, st...
2021-08-161h 15
The Delta FlyersWorst Case ScenarioThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Worst Case Scenario. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars. This week they are joined for the entire recap and bonus material by the incomparable, and always amazing Martha Hackett, who portrayed Seska on Voyager.Worst Case Scenario:Crew members discover a secret holographic novel pr...
2021-08-091h 08
The Delta FlyersDisplacedThe Delta Flyers is a weekly Star Trek: Voyager rewatch and recap podcast hosted by Garrett Wang and Robert Duncan McNeill. Each week Garrett and Robert will rewatch an episode of Voyager starting at the very beginning. This week’s episode is Displaced. Garrett and Robbie recap and discuss the episode, and share their insight as series regulars.Displaced:Voyager crew members begin disappearing one by one, being replaced by aliens.We want to thank everyone who makes this podcast possible, starting with our Executive producers Megan Elise and Rebecca Mc...
2021-08-021h 16
Heart & Chutzpah PodcastAccessing Your MagicThis week's guest is Maxine Shapiro, speaker, training professional and coach who has merged her acting, comedy, and business background to create international demand for her unique work. Maxine shares about bringing the application of improv to organizations and how we can use the same improv exercises to learn to give ourselves permission and tools to access our own magic. www.MaxineShapiro.com To connect with Kamala for a short call schedule here: https://kamalamurphey.as.me/letsconnect
2021-06-1145 min
Licence to CoachSpeaker/Facilitator/Actor Maxine ShapiroMaxine Shapiro is a highly successful speaker who helps all types of organizations fulfill their potential. She does this in unique ways using her skills as an actor to stimulate ideas and provide humor to the process. Discover her unique journey and learn how to be a successful entrepreneur.
2021-03-3049 min
Full - The Glenn Beck Program'When Delusion Becomes a Reality'? - 7/23/18Hour 1
Bullied by anti-bullying people?...Democrat gets hell for condemning Maxine Waters?...when delusion becomes a reality? ...Poor Mark Duplass?...backlash from Ben Shapiro praise continues... Glenn Beck vs. Twitter World?...standing with our enemy's ...It's over, when we start policing comedy?
Hour 2
Apocalypse 'for real' this time?...Net Neutrality and the ultimate irony?...The New York Times vs. Facebook?...Facebook's plan to police the 'truth'...'preventing' hoaxes and conspiracies?...fighting against 'classic' liberalism...what about David Hogg? ...Terribly Tragic: Duck boat capsizes in Missouri...survivor, Tia Coleman lost 9 family members...please pray for them ...Stu's visit to the '9/11 Memo...
2018-07-231h 50
Full - The Glenn Beck Program'What If'? - 7/2/18Hour 1
Stu in for Glenn...What if Roe vs. Wade was overturned?...Are we 'to restrictive' on abortion?...What are the laws on abortion in other countries?...The importance of the next Judge to be appointed to the Supreme Court...Would Ben Shapiro be a good addition to the Supreme Court?...Remember ObamaCare and it being upheld by Justice Roberts?
Hour 2
Mexico is welcoming a newly elected President...The girl from 'The Bronx' is really from Yorktown 'Heights', Alexandria Ocasio-Cortez...The redistribution of wealth is a fine idea until it comes out of YOUR pocket...Socialism and its rise in Am...
2018-07-021h 44
Comedy Death StarEp. 72 Improviser & Cubs fan Maxine ShapiroMaxine Shapiro #improviser #CubsFan#BlackSheep #HoustonStrong (Listen: www.acsdigital.tv/podcast or iTunes/Stitcher/GooglePlay) #StoryOfYourName #Apples&Honey #WorldSeries http://appliedimprovisation.network #AppliedImprovNetwork #WhatDoMillennialsReallyWant? #chaos #BeObviousNotClever #intimacy #YesAndDating #RetardedTeddyBear @PBJLAofficial @grandcentralmarket #DTLA #MichaelJordanFan @WayneBrady #RepBarbaraJordan #anagram #CoffeeMug #LeftHanded @ActorsComedyStudio @DenzilMeyers
2018-01-1900 minComedy Death StarEp. 72 Improviser & Cubs fan Maxine ShapiroMaxine Shapiro #improviser #CubsFan#BlackSheep #HoustonStrong (Listen: www.acsdigital.tv/podcast or iTunes/Stitcher/GooglePlay) #StoryOfYourName #Apples&Honey #WorldSeries http://appliedimprovisation.network #AppliedImprovNetwork #WhatDoMillennialsReallyWant? #chaos #BeObviousNotClever #intimacy #YesAndDating #RetardedTeddyBear @PBJLAofficial @grandcentralmarket #DTLA #MichaelJordanFan @WayneBrady #RepBarbaraJordan #anagram #CoffeeMug #LeftHanded @ActorsComedyStudio @DenzilMeyers
2018-01-1900 min
Critical Mass Business Talk Show | Orange County’s Longest-Running Business Talk ShowCritical Mass Radio Show July 14, 2015 Maxine Shapiro
Our second featured guest on Critical Mass Radio Show, Maxine Shapiro, joined Azia in the studio. As a corporate trainer, coach and keynote speaker using one the most exhilarating forces in business today, improv, Maxine Shapiro describes her process that has transformed rote customer service into an Awesome, Outrageous, Legendary Customer Experience for small to large size businesses and the why-and-how leaders can create an innovative and collaborative culture with motivated employees.
2015-07-1624 min