Shows
Think BigDefining and regulating AI during a time of emerging technologiesWhile Microsoft and Nuance have been leaders in AI for years, the field is now developing at record speed… but it’s also advancing with very few rules, guidelines, or guardrails, and a lot is at stake. In this Think Big podcast, Jean Liu, Chief Privacy Officer at Nuance and Ali Kilic, Principal Corporate Counsel, talk about the various legal and privacy concerns arising, especially in the healthcare industry, and how the “AI Act,” a proposed European law on AI – and the first AI law by a major regulator anywhere – aims to put some structure around this critical topic.2023-08-2225 min
Think BigLeaning into listening and your next big adventureWhen embarking on a new project or joining a different team, is your first instinct to jump right in and take immediate action? Taking the time to really lean in and understand the lay of the land first can give you the context and information you need to get started and offer the opportunity to learn how to collaborate with your new teammates. The power of listening – to new colleagues, customers, and even to our instincts – is imperative as you take time to navigate new waters and get your bearing. In this new Think Big episode, Meredith Mascolo talks with John...2023-02-0621 min
Think BigHow to Change Your MindsetWhen life throws you a curveball, how do you respond? Do you lean into new situations with curiosity? How do you react to change? Anthony Mancini, SVP, Global Services, leads our Enterprise Professional Services team and taps into a positive mindset that allows him to stay the course, even when he doesn’t know where he’s stepping or what lies ahead. In this new Think Big episode, Anthony shares how he reframes ambiguous situations into optimistic opportunities. Revisit this podcast anytime you need a reminder on how to practice mental agility and flexibility!2022-12-1227 min
Think BigThe power of praise (and how it’s so much more than a thank you)When was the last time someone told you “Hey, you’re awesome!”? Recognizing outstanding work and showing appreciation is one of the most powerful and impactful things we can do for others. In this new Think Big episode, host Meredith Mascolo talks with Senior Business Partner Nicole Michel about her research findings on recognition at Nuance, why it matters, and practical advice for giving meaningful recognition to colleagues and teams.2022-11-1723 min
Think BigHow Nuance Helped U.S. Taxpayers Get Faster Financial ReliefIn May, the IRS was issued a mandate from the Congressional Oversight Committee requiring them to improve the U.S. taxpayer experience. They quickly turned to Nuance for assistance. In this episode of Think Big, we talk to Joe Solt, Director of Enterprise Professional Services, about the pressures the IRS was facing, the criticality of efficiency and user experience, and how Nuance stepped in to help when American taxpayers needed answers to their tax questions the most.2022-09-3021 min
Think BigThe turbo-charged customer experience of the futureHow frustrating is it when you contact your favorite brand for support, and it takes forever to get a simple question answered? Imagine a customer experience where you reach out, and the company has already anticipated your question and has all the right information ready for you? The Microsoft Digital Contact Center Platform (DCCP) brings together disparate systems across the customer care ecosystem and does just that. In this episode of Think Big, Tony Lorentzen, SVP and GM Intelligent Engagement, explains how these systems work, resulting in a better experience, more loyal customers, happier contact center agents, and more...2022-09-1317 min
Think BigThinkers, tinkerers, and grit… oh my!How does an idea evolve from a small thought to an actual proof of concept? In this episode of Think Big, we talk about innovation, the importance of Failing Fast and Forward, and what happens when a group of Thinkers and Tinkers with grit sit down together to change the world. Join us for a conversation with Microsoft’s Chris Templeman, who is a co-leader of Microsoft’s Garage, which is an innovation hub and maker space, and Jessica Liao, who leads the Chief Technology Office at Nuance, as they share their experiences and reflections on what it takes to inno...2022-08-0222 min
Think BigThinkers, tinkerers, and grit… oh my!How does an idea evolve from a small thought to an actual proof of concept? In this episode of Think Big, we talk about innovation, the importance of Failing Fast and Forward, and what happens when a group of Thinkers and Tinkers with grit sit down together to change the world. Join us for a conversation with Microsoft’s Chris Templeman, who is a co-leader of Microsoft’s Garage, which is an innovation hub and maker space, and Jessica Liao, who leads the Chief Technology Office at Nuance, as they share their experiences and reflections on what it takes to i...2022-08-0222 min
Think BigPassion Hacking: From tiny idea to the next “big thing”Untangle a problem, discover a totally new solution, collaborate with different people, and come up with the next big thing! Microsoft’s Global Hackathon is a company-wide annual event that brings Microsoft employees from all over the company together to create, innovate, and hack on ideas that inspire them. Now that we’re a Microsoft company, it’s open to us as well! In this Think Big podcast, Susie Kandzor, Director of Hacking at Microsoft, shares the story of how this event has become the largest private hackathon on the planet, her favorite memories, and the secret to putting togeth...2022-07-1317 min
Think BigOnce Upon a Data BreachIn 2014, Sony Pictures experienced a public cyberattack that covered the front-page news and forever changed how companies guard and protect themselves, and their employees, amidst an ever-evolving landscape of cybercrime. In this episode of Think Big, Devlin Carleton and LynnMarie Panzarino discuss how this watershed moment shaped corporate security approaches, share more on Nuance and Microsoft’s security strategies and philosophy (including a sneak peek into the new “ABCD” Security initiative), and give advice for keeping yourself and your loved ones secure at home.2022-06-2825 minThink BigThe secrets to giving and receiving feedbackSharing honest feedback or hearing it from a colleague can be challenging and even, at times, uncomfortable. But, as Tammy Carter, Manager of Every Day Performance reminds us: “What you actually do with the feedback you receive is up to you.” In this episode of Think Big, host Meredith Mascolo talks with Tammy about the anxiety associated with giving and receiving feedback and how we can reframe our approach to avoid some of those stresses.2022-05-3113 min
Think BigWhy did I eat that?!Have you ever been multi-tasking while snacking only to look down at your empty plate and think “Why did I just eat that?!” In this newest episode of “Think Big,” host Meredith Mascolo delves into the science behind Mindful Eating with Nancy Scicchitani, who oversees Benefits and Wellness at Nuance, to talk about this new and popular way of thinking about what you eat and why. Don’t miss this lively and informative conversation about how you can help change your relationship with food, gain more control over your eating habits, and maintain a healthy lifestyle without having to watch your...2022-05-0917 minThink BigMaking What Matters…When It Matters Most: How our technology is helping Ukrainians stay safeIn our second episode of Think Big, host Meredith Mascolo talks with Frank Benecken, Director of Professional Services, about how his global team partnered with Kyivstar, to develop technology that helps Ukrainians find air raid shelters. Hear, first-hand, how they came together to make it available as quickly as possible, and to ultimately save lives of Ukrainians seeking safety.2022-04-1911 minThink BigAdapting to ChangeIn this episode, host Meredith Mascolo talks with Amanda Carroll, our leader in management and leadership development, about adapting to change, why we sometimes get “stuck,” and strategies for embracing the unknown in order to be our best.2022-03-3013 minThink BigThink Big teaserLearn about Think Big, a new podcast where you’ll hear Nuance colleagues talk with host, Meredith Mascolo, about personal and professional topics that will inspire, inform, and challenge you to think even bigger.2022-03-2200 min