Shows
CXChronicles PodcastLessons From 250 Episodes With Customer Focused Business Leaders From Across The WorldHey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback.Our goal was to aggregate the key learnings & findings for future Founders & Executives to use as a foundation when...2024-11-2657 min
State of Identity Podcast Series by LiminalMobile Identity: Charting the Future of Digital SecurityIn this episode of State of Identity, host Cameron D’Ambrosi welcomes Uku Tomikas, CEO of Messente Communications, for an in-depth discussion on the role of mobile communications within the digital identity landscape. Discover how mobile devices became central to our digital lives as literal authenticators and symbolic representations of our identity. Learn how Messente navigates the changing landscape of mobile identity, combating fraud and enhancing security with innovative technology while uncovering key takeaways on the future of authentication, the impact of SMS OTPs, and the potential of subscriber data in identity verification. 2024-04-0935 min
The Messaging Maven Podcast by MessenteSMS Fraud Report 2024 & storytime: How I Fell For a ScamHi all!
It's been a long time since I've done a solo session on The Messaging Maven - but it's quite an important topic.
I fell for a scam - yep. I work with fraud prevention every day, yet I still got scammed out of money with some biking gear.
So, in this episode, you'll hear my storytime of how that happened.
Also, we recently released the SMS Fraud Report 2024, so I am happy to give you more context and insights of what we covered in the report.
Now...2024-03-2618 min
The Messaging Maven Podcast by MessenteTue Søttrup: Connect With Your Customer - Refining The Dialogue around Customer Service and CommunicationsIn this episode, my guest is Tue Søttrup, VP CX Excellence & Chief Evangelist @ Dixa.
With more than 20 years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.
On this live session, we will talk about your approach to customer interaction and how to cut through the noise to ensure your customers feel appreciated and heard.
Key takeaways:
Techniques to identify and remove low-value conversations f...2024-03-2148 min
The Messaging Maven Podcast by Messente#repost: CX Goalkeeper X Uku Tomikas:Hi, this is a #repost of Customer Experience Goals with CX Goalkeeper podcast that I visited in June 2023.
Just as a soccer team relies on a common purpose and strategic plays to win the championship, the CX Goalkeeper podcast brings you weekly interviews with industry leaders, offering unparalleled insights and game-changing strategies. With high-quality guests who are the top players in their fields, the podcast elevates your game.
Me and the host Gregorio Uglioni talked about mastering multichannel engagement with SMS and business messaging tools.
Thank you, Gregorio, for having me!
Pleas...2024-03-1830 min
The Messaging Maven Podcast by Messente#repost: The Payments Show X Uku Tomikas:Hi, this is a #repost of The Payments Show Podcast that I visited in July 2024.
The Payments Show helps businesses learn how to use the latest payments and financial technology to increase sales conversion and cut costs. The show is hosted by the wonderful Satwant Phull.
We talked about how to communicate with every mobile phone user on the planet.
Please do follow the podcast as their episodes are full of knowledge and expertise.
Thanks you, Satwant, for having me on the show!
Happy listening. 2024-02-2644 min
The Messaging Maven Podcast by Messente#repost: All Things Considered CX x Uku Tomikas:Hi, this is a #repost of All Things Considered CX with Bob Azman podcast that I visited back in June 2023.
All things considered, CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences.
Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty and retention.
In listening to the show you can expect discussions...2024-02-2630 min
The Messaging Maven Podcast by MessenteWhat to expect from business messaging in 2024?Welcome to 2024!
In this episode, I am joined by the Head of Revenue, Marcus Kallavus, and the Head of Connectivity, Tõnis Kirsipuu, to talk about the expectations and predictions of business messaging in 2024.
We cover topics such as:
What regulations are we facing in 2024?
When is the best time to change your provider? And why should you even do it?
How can you optimize the costs without watering down the quality?
How is the market dynamic changing with new brand-related challenges?
Happy listening!2024-02-1646 min
The Messaging Maven Podcast by Messente#repost: PAYPOD X Uku Tomikas: The Power of SMSHello everyone, this episode is a #repost of the PAYPOD: The Payments & Fintech Podcast that I visited in June 2023.
Since 2019, PayPod has been the leading voice in the payments and fintech industry, covering advances in payments, software and new technology. Host Jacob Hollabaugh interviews industry thought leaders who are shaping the payments and fintech world, as they discuss the most important trends shaping the future.
We talked about how SMS communication is a highly effective marketing channel for businesses, with an open rate of 98% within the first five minutes and how you can't afford to ignor...2024-01-2344 min
Leaders In Payments and FinTech - The EDC PodcastS02 Ep01: Uku Tomikas, CEO of Messente Communications, Rising Importance of Business Messaging in Financial ServicesThis week, we meet up with Uku Tomikas CEO of Messente Communications – a fats growing business messaging service provider based on Estonia.
Messente helps businesses communicate with their customers securely and at scale, without worrying about the complexity of global messaging or the risks of fraud.
Its customer base includes banks and insurance companies and other message-heavy industries that need a reliable way of contacting their customers.
In our conversation, we discuss why business messaging has become business critical to banks.
For example sending OTPs for payment authentication and secure account lo...2024-01-1735 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthHow To Find The Right Balance Between Fraud And The Customers Experience Per Statista, the amount of e-commerce losses to online payment fraud in 2022 since 2020 is $41 billion. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year. But wait, there’s more. Messente, a dedicated business messaging platform, notes the surge in package delivery scams. TransUnion's published a study that unveiled a staggering 1500% spike in shipping fraud between 2019 and 2021, likely spurred by the flourishing ecommerce landscape and the surge in digital solutions post-pandemic. What’s more, a 2023 study highlighted that nearly half of all fraudulent emails and text...2024-01-1336 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthHow To Find The Right Balance Between Fraud And The Customers Experience Per Statista, the amount of e-commerce losses to online payment fraud in 2022 since 2020 is $41 billion. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year. But wait, there’s more. Messente, a dedicated business messaging platform, notes the surge in package delivery scams. TransUnion's published a study that unveiled a staggering 1500% spike in shipping fraud between 2019 and 2021, likely spurred by the flourishing ecommerce landscape and the surge in digital solutions post-pandemic. What’s more, a 2023 study highlighted that nearly half of all fraudulent emails and text...2024-01-1336 min
The Messaging Maven Podcast by Messente#repost: Voice of Fintech X Uku Tomikas: Growing your business internationally with business messgaingHi, this episode is a repost of the Voice of Fintech podcast that I visited in May 2023.
I had a wonderful conversation with Rudolf Falat, founder of the Voice of FinTech podcast, about expanding your business abroad and leveraging the power of business messaging.
Here is what we covered:• Click-through rate on e-mails vs. SMS or messaging apps - which is better?• How do you solve this problem? What is your unique selling point?• Why is a business messaging solution like Messente different from Whatsapp?• What's the compliance angle that you need...2024-01-0929 min
The Messaging Maven Podcast by MessenteMarko Sulamägi: RCS in 2024 - What's the Hype About?In this episode, my guest is Marko Sulamägi from Messente's R&D team.
Marko and I dive into the recently announced improvement for 2024 - the introduction of RCS with a new update on all of Apple's smartphone devices.
We discuss the impact of this update on the business messaging customers - and we explore how it will change how businesses interact with their customers and the new avenues it creates for engaging and personalized communication.
But that's not all - we will also delve into the customer perspective and examine how this u...2023-12-2034 min
The Messaging Maven Podcast by MessenteKarl Kalvik: Where is SMS Scam Headed in 2024?In this episode, my guest is Karl Kalvik, the anti-fraud specialist at Messente. Karl is an expert in scam and fraud management, and he works every day to fight for the integrity of the business messaging industry.
Me and Karl talked about the current SMS scam situation and what we can expect from 2024. We also challenge the AI topic, and how will AI influence the safety of businesses and customers.
Happy listening!2023-11-3041 min
The Messaging Maven Podcast by MessenteDaniel Selde: Strategic Segmentation Methods for Effective Commerical MessagingIn this episode, my guest is Daniel Selde, a 4X CMO and a strategic marketing expert with over 12 years of experience in setting the strategic architecture for marketing.
Daniel opens up the world of strategic segmentation and approaching the segmentation modernly. We talk about the gap between marketing and sales teams' alignment, the structure of segmentation, and how not to overcomplicate it.
Daniel shares how to do segmentation through product lens & customer lens and how to measure success through commercial messaging.
You can find Daniel Selde on...2023-11-1339 min
CXChronicles PodcastCXChronicles Podcast 214 with Uku Tomikas, CEO at MessenteHey CX Nation,In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe. Spanning over 190 countries, SMS messages and notifications are delivered via hundreds of mobile carriers and partners directly to people - the customers. Messente's clients come from a wide range of industries and include FinTe...2023-11-0159 min
B2B SaaS CEOs72. Fraud and AI - Uku Tomikas (Messente)The threat of frauds combined with AI!Uku Tomikas from Messente in B2B SaaS CEOs.We discussed fraud in combination with AI and what type of frauds Uku see will be much more common in the near future. We also talked about working hard over a long time, searching for an ideal customer that already have your solution "with a duck tape" in place, and much more.-Timeline:2:20 - Who is Uku Tomikas?4:30 - Messente's elevator pitch.6:00 - 5 quick o...2023-10-3035 min
The Messaging Maven Podcast by MessenteKatria H. Komp: Nailing Black Friday with SMS marketingIn this episode, my guest is Katria Helena Komp, Demand Generation Specialist of Messente.
With the upcoming shopping festivities, keeping up with the marketing trends is essential. Everybody is doing Black Friday. Everybody is expecting Black Friday. In this live session, me and Katria talk about:- Understanding Black Friday- The statistics of different marketing channels- How can you benefit from a multi-channel approach in your campaigns2023-10-2654 min
The Messaging Maven Podcast by MessenteFintech Market: Innovations in Loan Repayment SolutionsIn this episode, my guest is Madis-Siim Rull, a Partnership Manager at Fintech Market. In his day-to-day work, Madis-Siim advises customers on various technical aspects of lending and loan repayment solutions, works on finding new partners, and integrates them into the Fintech Market platform.
Madis-Siim shares industry insights into the newest loan repayment solutions and how to make informed decisions based on the new innovations.
We also talk about the importance of understanding the market and your clients.
Fintech Market provides a subscription-based SaaS platform, which is highly configurable while easy to use f...2023-10-1236 min
Humans of TelecomEpisode 32: Uku Tomikas, CEO & Managing Partner at Messente Communications"In my youth, I studied law and dreamt of becoming a judge... but life had other plans!" Uku Tomikas, CEO & Managing Partner at Messente Communications, in conversation with Anurag Aggarwal, Chief Growth Officer at Globe Teleservices. In this episode, Uku walks us through his diverse and multi-faceted journey entailing starting as a waiter and performer, moving onto becoming a platoon commander in the army, shifting gears into running a seafood business, further becoming a high school gym instructor, and finally entering the world of CPaaS and telecom where he has climbed the ladder to the top through his dedication...2023-09-1629 min
The Messaging Maven Podcast by MessenteAnneli Eesmann: Tips for Your Next Successful SMS CampaignIn this episode, my guest is Anneli Eesmann, the Head of Customer Support at Messente Communications. Anneli talks about preemptive and proactive collaboration with our customers.
More precisely, we discuss:
👉 What’s the importance of letting your provider know about your big campaigns
👉 The good & the worse examples of proactive (and on the contrary, the lack of) collaboration between the support team and the customer
👉 How to prepare for a larger campaign with your provider?
2023-09-1240 min
The Messaging Maven Podcast by MessenteJames Williams: Elevating Business Messaging IntegrityIn this episode, my guest is James Williams, the Director of Programmes at Mobile Ecosystem Forum. James has been active in the business messaging industry for years, making him one of the most competent and experienced thought leaders of our time. We discuss how Mobile Ecosystem Forum (MEF) created its 9th Annual Trust Study and what are the key findings about mobile users' trust. We also discuss how scammers work, how to build trust among your customers and why is it so essential to protect your brand.
For context, take a look at the...2023-08-3058 min
The Messaging Maven Podcast by MessenteSMS is 9x More Effective & 15x Cheaper than Google Ads. But Why?In this episode with Uku, we talk about the actual value of business messaging.
SMS is often considered an expensive digital channel, but have you ever compared it to other channels, such as Facebook or Google Ads?
It turns out that SMS is 9x more effective and 15x cheaper than Google ads.
Furthermore, you'll hear about:
Click-through-rates in SMS vs. other digital channels
Which promotion types have the highest CTR
What's the average global market cost-per-click
2023-07-2622 minThe Messaging Maven Podcast by MessenteHow To Get a Fair Price from Your SMS Service Provider?Welcome to The Messaging Maven community podcast.
In this episode, we talk about asking the right questions about SMS pricing from your service provider.
You'll hear about:
Breaking down the cost of SMS
The issues with SMS service pricing and how they affect financial industry companies
Why asking the right questions is crucial
What to ask and why to ensure transparency, cost-efficiency, and overall satisfaction
2023-07-1741 min
The Payments Show PodcastMessente: How to Communicate with Every Mobile Phone User on the Planet - with Uku Tomikas, CEOIn episode 76 of The Payments Show Podcast, I spoke to Uku Tomikas who is the CEO of Messente. Messente is a dedicated business messaging platform which enables businesses to send one-time passwords, PIN codes, notifications and verifications to customers securely – and at scale.VIDEO and PDF Transcript: - https://thepaymentsshow.substack.com/p/76 Summary of topics discussed:[00:00] - Introduction [01:04] - Start [02:00] - P2P (Consumer) vs A2P (Business) Messaging[02:34] - OTP Codes, AI, Fraud, Scams and Security[03:37] - Popular Messaging Platforms: Regional Dif...2023-07-1343 min
grit. | startup turunduse podcastMESSENTE. Taavi Rebane – demand generationKülas on Messente turundusjuht Taavi Rebane, kes jagab uut perspektiivi B2B turundusele.
• kuidas tekitada nõudlust?
• MQL-ide strateegia vs nõudlusturundus;
• influencer turundus B2B valdkonnas;
• süsteemid järjepidevalt hea sisu tootmiseks;
• kas / kuidas mõõta B2B turundust?
Lisaks jagas Taavi, kuidas ta turunduse tekitatud ARR-i 4 aastaga nullist 2 miljonini kasvatas ning miks on enamik turundajaid nagu Dodod Jääaja multikast. Head kuulamist!
🦤
Soovitused:
• Richard van der Blom
• Refine Labs...2023-06-281h 03
Business Transformation Pitch with The CX GoalkeeperMastering Multichannel Engagement with Uku Tomikas, CEO MessenteThe CX Goalkeeper had the great opportunity to interview Uku Tomikas LinkedIn Headline: Delivering reliable and secure business messaging while fighting fraud! Hit me up and let's talk #businessmessaging #SMS #Viber #RCS #Whatsapp Highlights: 00:00 Game Start 00:28 Uku's Introduction 04:29 Uku's Value 06:27 Messente's Value Prop 09:20 Messaging Platforms 11:27 The Messente Platform 15:41 Engagement Rate 21:12 Case Study 24:44 CEO Key Learnings 26:43 Book Suggestion 27:41 Contact Details 28:53 Golden Nuggets and much more Uku's Contact Details:2023-06-2630 min
All Things Considered CX with Bob AzmanUku Tomikas, MessenteUku Tomikas is the CEO of Messente Communications. He is an advocate for honest entrepreneurship and an expert in telecommunications with extensive knowledge of fraud, global markets and business messaging. Besides being the leader of Messente, he is also a father, a high-school teacher and a yoga instructor with a military background. He enjoys an active lifestyle filled with sports, literature and creative challenges.2023-06-1930 min
PayPod: The Payments and Fintech PodcastThe Power of SMS: Why Your Business Can't Afford to Ignore It with Uku Tomikas of MessenteAre you missing out on potential sales and customer engagement by not using SMS as part of your marketing strategy? In this episode of PayPod, host Jacob Hollabaugh sits down with Uku Tomikas of Messente to discuss how SMS communication is a highly effective marketing channel for businesses, with an open rate of 98% within the first five minutes. Messente's software links all major messaging hubs and directly connects to many mobile network operators. Don't miss out on this episode if you're looking to up your marketing game! www.soarpay.com/2023/06/messente2023-06-0143 min
The SaaSiest Podcast89. Uku Tomikas, CEO, Messente Communications - What can B2B SaaS companies learn from the military?In this episode, we speak with Uku Tomikas, CEO, Messente Communications, the messaging API platform. Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe spanning over 190 countries.
We talk with Uku about how some of the practices used in the military forces to organize and lead teams can be applicable to the SaaS world as well. Topics that are being addressed in this episode are:
- The vision and understanding of assignments are key to driving success
- Communication management in an up and downstream process
- The...2023-05-2545 min
Voice of FinTech®Growing your business internationally with business messaging, with the CEO of Messente, Uku Tomikas (Estonia)Uku Tomikas, CEO of Messente, spoke to Rudolf Falat, founder of the Voice of FinTech podcast, about expanding your business abroad and leveraging the power of business messaging.Here is what they covered:Uku's backstoryClick-through rate on e-mails vs. SMS or messaging apps - which is better?How do you solve this problem? What is your unique selling point? Why is a business messaging solution like Messente different from Whatsapp?What’s the compliance angle that you need to bear in mind?Who are your key clients? Fraudsters are improving each year. What are the latest atta...2023-05-0929 min
Good, Bad and Ugly Telco, AI and Innovation: People, their stories and their music in 20 minutes - Top 1% Engagement on LinkedInUku Tomikas of Messente talks about growing the business, being in the Estonian Army Reserves and his favourite musicWe have a great Podcast with Uku Tomikas from Messente who are based in Estonia.
We talk about a wide range of topics including:
What Messente does and how it grew
Uku talks about his surprising educational background and lets us know what he was known as a National Champion for (!)
We also talk about what it is like to live in Estonia with the current International situation while being an Artillery Platoon Commander in the Estonian Army Reserves and what the situation means to all Estonians
Finally, we hear what music Uku likes and we...2022-06-2723 min
Hakkame tegutsema101 - Piia Sander. Erisaade! Kaugtööst ja kuidas kodus kaugtööd teha!Tänase saate kangelanna Piia Sander on viimased kaks aastat teinud kaugtööd ettevõttes Messente. Ta tegeleb peamiselt müügiga. Kui tavaliselt on Piia harjunud reisima mööda maailma, et klientidega kohtuda, siis nüüd kohaneb ta rohkem koduse kontoriga.
Tänane saade on väga päevakajaline. Peamiselt keskenduvad Piia ja Indrek tänases saates erinevatele võimalustele kodust töötamiseks ning selleks ette valmistumiseks. Kuula saadet ja pane kõrva taha vajalikke teadmisi kodukontoris töötamiseks, tasakaalu leidmiseks ning programmidest, mis teevad su tööd tõhusamaks!
Programmid, millest tuleb juttu:
Basecamp
...2020-03-2200 min