Shows
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessCan They Pay? And will They? Credit Decisions with Andrea BrowneCan you trust the numbers when deciding whether to extend credit? And what happens when the technology helping you analyze those numbers gets them wrong?In this episode of Overdue Advice, host Bryn Griffiths reconnects with Andrea Browne, Director of Finance at KBH Chartered Professional Accountants, at the National Credit Conference in Jasper, Alberta.Andrea brings decades of accounting experience and a passion for helping businesses make smarter financial decisions. She explains how credit professionals can use financial statements to assess a customer's ability and willingness to pay, identify potential risks and make more informed...
2026-10-1919 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWho’s Ready to Step Up? Succession Planning with Trina Casey-MyattThe people your business depends on today won’t be there forever. Who are you preparing to take their place?Host Bryn Griffiths sits down with Trina Casey-Myatt, Regional Director with Robert Half, to talk about succession planning and developing the people your organization will need next.After nearly three decades in recruitment, Trina says the workplace has changed more in the past six years than in the previous 23. Remote and hybrid work have shifted expectations, personal and professional lives have become more intertwined, and AI is changing both how work gets done and the sk...
2026-10-0520 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessBuilding Better Credit Decisions, With Amanda Anderson & Chris NoelWhat does it take to reinvent a family business without losing the values that made it successful in the first place? In this episode of Overdue Advice, host Bryn Griffiths sits down with Amanda Anderson, Vice President of Credifax, and Chris Noel, Manager of Customer Care, to explore the evolution of one of Canada's leading commercial credit reporting companies.Amanda shares how she unexpectedly joined the business founded by her father nearly three decades ago, while Chris explains why he once insisted he'd never work for the family company before ultimately helping shape its future. Together, they...
2026-09-1730 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessPreparing Your Credit Team for the Unexpected, with Donna BurtonEconomic conditions can change in a heartbeat. For credit professionals, the challenge is recognizing what’s changing before it shows up in overdue accounts.In this episode of Overdue Advice, host Bryn Griffiths sits down with Donna Burton, Credit Manager with ZyTech Building Supplies and the Alfab Group, to talk about preparing for uncertainty when business is booming today and tomorrow is much harder to predict.Donna has seen what happens when conditions turn. During the 2008 downturn, construction customers with spotless payment histories suddenly disappeared. More recently, she helped navigate pandemic-era price volatility, disputes and ra...
2026-08-2615 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWill You Collect? Civil Litigation and AI Trends with Howie SnidermanHost Bryn Griffiths sits down with seasoned civil litigator Howie Sniderman, just back from speaking at the National Credit Conference in Jasper, Alberta. With 45 years of legal experience, Howie shares his insights on the real challenges credit professionals face: it's not so much about winning lawsuits, but actually collecting what's owed. They also explore how artificial intelligence is shaking up the legal landscape, from research tools to the risks of AI "hallucinations." Tune in for practical advice, real-world stories, and a forward-looking discussion on mastering technology and staying ahead in the credit industry.Episode Highlights:00:00 Due...
2026-08-1119 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessBankruptcies Really Are Getting More Complicated, with Rhonda Fox-MilesHost Bryn Griffiths sits down with Rhonda Fox-Miles, founder of Fox-Miles and Associates, to unpack the evolving landscape of commercial and personal insolvency. Recorded at the National Credit Conference in Jasper, Alberta, the conversation covers everything from shifts in creditor and debtor behavior to the economic uncertainties influencing the industry today. Rhonda shares real-world examples, discusses the critical skills insolvency trustees need, and reflects on how businesses and individuals are adapting (and often struggling) in a changing environment. Whether you’re a creditor, debtor, or just curious about the world of insolvency, this episode offers timely insights an...
2026-07-2719 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhat Credit Bureaus Know, and How it Affects Your Financial FutureHost Bryn Griffiths explores the dynamic world of credit reporting with two experts from Equifax, a global leader in data analytics and credit information. Recorded at the National Credit Conference in Jasper, Alberta, today’s discussion features Ken Malin, a ten-year veteran of Equifax’s credit groups, and commercial data consultant Kevin Freeland. Together, they shine a spotlight on the evolution of credit management, the critical role of credit scores, and how companies like Equifax and MetCredit are helping Canadians and businesses navigate an ever-changing financial landscape. Whether you’re new to credit or looking to deepen your understanding, this e...
2026-07-0926 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessBeyond the Will: Challenges and Changes in Estate Recovery with Jojo StaplesIn this episode, we're shining a spotlight on estate collections: a challenging and often misunderstood area of debt recovery. We're joined by Jojo Staples, MetCredit’s Director of Estate Recovery, who brings over 20 years of specialized experience to the conversation.Together, we’ll delve into the complexities of collecting on estates, how the landscape has evolved in recent years, and the increasing emotional and legal challenges faced by executors and collectors alike. Whether you’re managing an estate, dealing with unexpected debts, or simply curious about what happens to finances after someone passes away, Jojo Staples offers valuab...
2026-04-2419 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhy Young People Need Financial Literacy, with Author Noah BoothOn this episode of Overdue Advice, MetCredit’s podcast focused on cash flow strategies and financial literacy, host Bryn Griffiths talks with Noah Booth, a now-third-year student at Dalhousie University and author of the best-selling book “A Rich Future: Essential Financial Concepts for Youth”. As someone who wrote a book on personal finance before graduating high school, Noah brings a fresh, relatable perspective to young people (and parents, educators, and business owners) on how to build strong financial habits from an early age.Whether you’re navigating your own financial journey or helping your kids avoid common pitfalls...
2025-12-0221 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessGrowth, Grit, and Good People: Inside MetCredit’s Winning Formula, with Lorne SmithIn this insightful and engaging episode of Overdue Advice, host Bryn Griffiths welcomes Lorne Smith, MetCredit’s new Senior Vice President and a 20+ year veteran of the credit collection industry. Lorne shares surprising insights on the evolution of the collections business, his personal journey, and the importance of mentorship, culture, and putting people first. They get into the impacts of technological changes, including AI’s role, and discuss leadership, building strong teams, and adapting in a rapidly shifting industry. It's a window into MetCredit's phenomenal ability to retain great people, from one who started here, worked elsewhere ... and is clea...
2025-11-1218 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Human Touch in a Digital Credit World, With Nawshad KhadarooHost Bryn Griffiths welcomes back Nawshad Khadaroo, General Manager of the Credit Institute of Canada (CIC), for a conversation about the fast-changing world of credit and debt collection. Nawshad shares his wealth of experience as a credit professional and non-profit executive, offering a deep dive into how the credit industry—and the Credit Institute itself—has adapted since 2020.Listeners will hear about how the CIC was uniquely prepared for the pandemic’s challenges, having already embraced virtual learning and meetings before COVID-19 struck. Nawshad highlights the continued importance of agility and innovation in the face of rapid techno...
2025-10-0621 min
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessHype vs Reality: Using AI Effectively in Debt Collection, with Kelly PaisleyHost Bryn Griffiths sits down with Kelly Paisley, President and CEO of The IT Company. With decades of experience in IT, Kelly dives deep into the rapidly changing landscape of artificial intelligence—and what it means for the credit and collections industry.Kelly explains why AI is not a monster to be feared, but also not a “magic bullet” that can solve every problem. From discussing the importance of planning and data management to demystifying common fears and misconceptions, the conversation offers practical, grounded advice for any business leader contemplating an AI project. Kelly shares candid stories about...
2025-09-1623 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhen Debt Hits Home: Conversations About Insolvency and Solutions, with Rhonda Fox-MilesRhonda Fox-Miles brings nearly five decades of experience to this insightful episode of Overdue Advice, where the conversation zeroes in on the shifting landscape of bankruptcies, consumer proposals, and debt collection in Canada. As a trustee from Fox-Miles and Associates, Rhonda shares her front-line perspective on the gradual rise of insolvencies post-pandemic, challenging the expectation of a financial tsunami and highlighting the nuanced realities businesses and individuals face today.Rhonda delves into why bankruptcies are increasing only slowly, the lingering impact of pandemic-era collection freezes, and how legislative changes now make remote financial consulting routine. She also...
2025-07-2421 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessAI, Cash Flow, Automation and Adapting for Life Success, With Martin HunterMartin Hunter is a visionary thinker who delves into the evolving dynamics of human necessity and economic growth. With a keen understanding of societal trends, Martin explores how the reduction in human dependency on traditional roles and resources can lead to an increase in global GDP and individual affluence. As populations shift and wealth accumulates, he observes a rising demand for luxurious living, highlighting a preference for more personal space and convenience, such as automated services in everyday life. Citing historical precedents like the labor shortages in Fort McMurray and shifts during the pandemic, Martin underscores the inevitability of...
2025-05-1228 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessStrategies for Collecting Your Judgment, with Howie Sniderman, KCHost Bryn Griffiths sits down with Howie Sniderman, KC, a senior litigation partner at Witten LLP, to unravel the complexities of collecting on a judgment. While achieving a judgment may seem like a victory, it's often just the beginning of a new, challenging journey towards actually securing the owed funds. Howie breaks down the intricacies of this process, from understanding what a judgment truly represents to the necessary steps you must undertake to enforce it. Join Bryn and Howie as they explore the strategies and challenges involved in turning a legal ruling into tangible results, with practical insights that...
2025-03-2822 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWeathering Disruption in the Financial Services Industry, with Mark DapratoHost Bryn Griffiths is joined by Mark Daprato, a board member of the Receivables Management Association of Canada and the organizer of its upcoming National Conference on Nov 14. This year's conference has a bold and thought-provoking theme: "Weathering Disruption in the Financial Services Industry." Mark shares insights into the conference's focus on the massive disruption happening in the finance and working environment, including the impact of AI, the changing economic landscape, and hybrid work environments. We delve into the motivation behind the conference's title and how it has sparked curiosity and interest among attendees. Mark also reveals how the...
2023-10-3120 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessHow Executors Navigate Estate Administration in a Digital World, with Ari BrojdeDelve into the world of estate administration in the digital age with our guest, Ari Brojde, CEO of Estateably. Host Bryn Griffiths uncovers the secrets behind efficiently managing debts, distributing assets, and handling the ever-evolving landscape of managing and closing estates. Ari shares his journey, from recognizing industry pain points to creating a revolutionary software platform that simplifies the process for professionals and beneficiaries alike. Discover the importance of advertising for creditors, the rise of online filing, and the power of innovation in this captivating conversation. Get ready to gain overdue advice on estate administration in a digital world.
2023-08-1022 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThis Big Win for Civil Debt Litigation Could be Contagious, with Tim BrowatzkeSmall Claims Court just became bigger, at least in one jurisdiction. In the Canadian province of Alberta, the limit for civil litigation in the Provincial Court system has recently doubled from CAD $50,000 to $100,000. This means Albertans and agents like MetCredit can go to court without a lawyer in the province to collect much larger debts, benefitting from reduced costs and shorter wait times. Tim Browatzke is MetCredit’s Manager of Corporate Integrity and Legal Strategies, and he joins host Bryn Griffiths to talk about why Alberta's provincial court claim limit increase is a significant move — and one that other prov...
2023-06-0617 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessUpping Your Game (and Pay Grade) in the Credit Industry, with David HopkynsThe Credit and Receivables Management Industry is a complex one. Yet for ages, there was no standardized training or certification for credit professionals. David Hopkyns, ACI, has helped change that in his work as National Director for the Prairies of the Credit Institute of Canada, which today has nearly 2,000 members across the country. The CIC has built a respected roster of certification programs awarding professional designations including Certified Credit Professional (CCP). Earning a CCP includes 8 separate courses and usually takes 4 years to achieve while working a full-time job. David explains why it’s worth the effort—and how t...
2023-02-1419 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessUnderstanding Consumer Proposals and Bankruptcy with Rhonda Fox-MilesWhen debt piles up and becomes unmanageable, what can you do? More people than ever are turning to consumer proposals and even bankruptcy as a way out. The promises you hear in advertisements sound liberating—but is there another side to taking drastic measures? Rhonda Fox-Miles, a licensed bankruptcy trustee since 1999 and Registered Social worker, talks with host Bryn Griffiths about the good, bad and ugly sides of these options, and what else you can do to take care of debt without the long-term impacts on your future.
2023-01-1222 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessGetting Cutting-Edge in Accounts Receivables Management with George PreeceThe Receivables Management world is a magnifier of business challenges. Whenever the economy becomes difficult, the credit world is in for a ride. MetCredit's central region business development manager George Preece is a credit industry veteran who co-founded the Receivable Management Institute (RMA) more than a decade ago. He joins host Bryn Griffiths to talk about improving collections through connecting with peers, regulators and technology leaders — and how you can get on the cutting edge.
2022-12-2117 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessCollecting Debt Better Through Tech and Transparency, with Tyler WonderlicIf you’re like most people, you seldom answer phone calls from anyone you don’t recognize. And for good reason. A universal surge in spam calls and fraudulent players (usually spoofing outgoing numbers) has tarnished our trust in conventional caller IDs. For a telephone-centric company like MetCredit, this behavioural change has been a huge challenge in reaching consumers. And as has often been the case, technology is the solution. MetCredit has recently partnered with Hiya to display not only the MetCredit name, but also the company logo to many people receiving our calls. Seeing our logo boosts confidence — making our wo...
2022-12-0118 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessScaling up Your Career in Credit, with Credit Institute GM Nawshad KhadarooWorking in the credit industry is an opportunity to make an impact on businesses, individuals and the economy itself. But how do you stay fresh, inspired and on top of your game? Host Bryn Griffiths joins Credit Institute of Canada General Manager Nawshad Khadaroo to talk about how being part of an engaged community provides learning, education and support, while linking you with others who keep the wheels of business turning.
2022-10-1219 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Power of Business Data in Receivables Management, with Stephanie FlierjansDun & Bradstreet has evolved a lot in its 173-year history. Now the world's largest trade payment database with over 360 million lines of global trade, it is known by most business people as a risk company for credit reporting. As D&B's director of data acquisitions, Stephanie Flierjans has spent most of her 35-year career with the company. In this episode, she tells host Bryn Griffiths how trade data can de-risk accounts receivable management, and how to create a system that directly reduces bad debt write-offs.
2022-09-1218 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhen Receivables Keep CEOs Up at Night, With Martin HunterA lot of things keep CEOs up at night, from HR and supply chain issues to operational challenges and cash flow. But most often it's cash flow. Host Bryn Griffiths is joined by Martin Hunter, managing partner of URGEO, a company specializing in helping CEOs achieve operational excellence, to discuss why accounts receivable are such a challenge—and how leaders can solve it to focus on their real job! Martin is also the creator of the “What CEOs Talk About” podcast, where he tears down the biggest issues facing executives today.Listen to all the Overdu...
2022-08-0429 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessLucky You: How a Job in Collections Can Change Your Life, with Tim PaulsenEver thought of a job in collections? Many successful collectors never did, and now can’t imagine themselves in any other career. Author and trainer Tim Paulsen returns to Overdue Advice to share advice for accounts receivable management teams and collectors—and shines light on the life-changing magic of working in collections.
2022-07-2627 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhen to Litigate and When to Use a Collection Agency, with Howard J. Sniderman, QCWhen a customer decides not to pay your invoice, what do you do? Should you sue, or take the file to your collection agency? It's not always an easy question, and one that lawyer Howard "Howie" J. Sniderman has helped business leaders answer for decades. After listening to this episode, you'll be equipped to make the decision for yourself!Learn how to create emotional distance from the problem, how to know if there's a “pot of gold at the end of the rainbow” if a dispute is likely, and what a lawyer will do for you c...
2022-06-0233 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessHow a Collection Agency is Your Company’s New Best Friend, With David HopkynsWhat happens when you send an account to collections? What will the collection agency do—and what won't they? What kind of businesses are best suited to use a collection agency?MetCredit VP Business Development and industry veteran David Hopkyns joins host Bryn Griffiths to open the Overdue Advice mailbag and answers these and other questions listeners frequently ask us. Join Bryn and David as they bust myths and provide some surprising revelations. It's an entertaining and eye-opening episode that's sure to teach everyone a few things—even if those who are wel...
2022-05-1825 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessTurning Adversity into Advancements, with MetCredit President & CEO Brian SummerfeltIt's been an incredibly tough two years. At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work.It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We're now able to h...
2022-03-0119 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Life-Changing Magic of Working in Collections, with Quinn Yule & Greg HunkaWhen does a job become more then a 9-to-5 but something that transforms people's lives? Host Bryn Griffiths talks with MetCredit Collection Manager Quinn Yule and Human Resources & Quality Assurance Manager Greg Hunka about their careers with the company, and how it has changed their lives but the lives of many of those with whom they've worked, in the office and even at the receiving end of collection calls. Find out what it takes to be a collector at one of MetCredit's offices Canada-wide, and how the business is changing perceptions by listening and continuously improving the w...
2022-02-1824 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessTales from Two Cities: How Edmonton & Halifax Chamber CEOs See the Year AheadAfter two years of uncertainty and surprises, what’s next—and how can Canadian businesses plan and grow in such crazy times? MetCredit is a member of more than 50 Chambers of Commerce across Canada, and we love to make use of this great resource. In this episode, host Bryn Griffiths talks to Jeffrey Sundquist, President and CEO of the Edmonton Chamber of Commerce and Patrick Sullivan, President and CEO of the Halifax Chamber about how two very different Canadian cities are facing the business challenges ahead. In Halifax, a city with half a million hotel room n...
2022-02-0327 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessHow AI is a Game Changer in Debt Collection, with Anand MahurkarArtificial Intelligence is a more than a hot-button topic lately. It's a group of technologies that is revolutionizing our way of life. From asking Siri on your smartwatch to the emergence of self-driving cars, machine learning and computers that “think” are rapidly working their way into every home, office and garage—as well as our pockets and wrists. Anand Mahurkar spent three years on the advisory team for IBM’s Watson before founding Boston-based Findability Sciences. The AI technology his team has developed helps tech-centric businesses like MetCredit leverage data-driven machine learning algorithms that enable us to become pr...
2021-11-1921 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhat it Takes to be a Collection Agent, with Collectors Ourvashi, Zak and JayEver wondered what it’s like for the people who make collection calls for a living? Meet Ourvashi, Zak and Jay, three collectors at MetCredit. Learn why Jay, a former nurse and father of three, Ourvashi with a Bachelor of Commerce in Accounting and Finance, and Zak, a university graduate with loads of ambition, decided to work at MetCredit — and thrived in their professional and personal lives.Succeeding in collections takes commitment and tenacity — and these three very different individuals will impress on you why it’s a challenge worth taking on for the right candidate. Their stories of stren...
2021-10-2222 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessDebt Protesters: Can Debtors Turn the Tables on Collections?Disputing a bill is not terribly uncommon, and in some cases makes sense. Billing errors can happen, and it’s fair to have them resolved before paying. But imagine claiming you don’t need to pay ANY bills—or even your rent—ever, because you have special status or philosophical separation from your “debtor self” that renders financial obligations null and void. Such are the type of stances taken by people called “Debt Protesters,” despite that their tactics never succeed. Often predatory online fraudsters are guiding their actions, attracting people in debt and promising relief—for a fee. In reality, t...
2021-09-0921 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessCompassion in Debt Recovery, with Michele Murray, Anthony Sabatelli & Raphael KaramichailidisConsumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder. For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, but many of whom are struggling to pay for other essential services—like food and housing. In this landmark episode, host Bryn Griffiths brings together 3 directors of TRMA Canada working parallel roles Rogers Communications, Telus and Sasktel, and discovers a remarkable amount of common...
2021-07-1927 min
Profit Tool Belt93 – COLLECTIONS – Do I or don't I? with Marc BillardIn this episode of the Profit Tool Belt podcast, Dominic Rubino speaks with Marc Billard, Vice President and General Manager of MetCredit, about getting paid on time, good contracts, clear payment terms, collections agencies, the right customers, tough conversations, leans, fishing, and more.
2021-05-2553 minProfit Tool Belt I Construction I Contracting I Renovations I Remodelling I Construction Business Coach Dominic Rubino93 – COLLECTIONS – Do I or don't I? with Marc BillardIn this episode of the Profit Tool Belt podcast, Dominic Rubino speaks with Marc Billard, Vice President and General Manager of MetCredit, about getting paid on time, good contracts, clear payment terms, collections agencies, the right customers, tough conversations, leans, fishing, and more.
2021-05-2553 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessRecovery to Growth: Upgrading Your Mindset with ‘Construction Millionaire Secrets’ Author Dominic RubinoWhat we need is a deep breath to reset how we think about our businesses. Enter Dominic Rubio - a professional business coach, entrepreneur, host of his own podcast called The Profit Toolbelt. While this episode isn’t specifically about credit and debt recovery, we wanted to hear what Dominic Rubino has to say about planning for the future because the first step to debt recovery, is not to have to worry about it - so, planning. Dominic talks about what that means for planning processes, writing and managing expectations on both sides of a contract, and the...
2021-02-2517 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessAccessing Credit Solutions In A Pandemic, with Jayde Samarzija.Individuals, businesses, industries, and governments have struggled to cope with the pandemic. Understanding what’s happening, why, what the risks and dangers are, and what to do about it affects everyone. It’s glib to say, “things are mess,” or “they’re going to be different.” Of course they’re a mess and they’re going to be different, but how? Our guest this episode is going to try to help us wade through debt and credit in the COVID era.If your income in curtailed, even a little, it can be real real trouble, especially if you can’t get a loa...
2020-11-1917 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessRecovering from COVID with Marc BillardThere’s no need to guess why it’s been months since we recorded a podcast. When the pandemic lockdown happened in March, everyone was scrambling. Well, almost everyone. Businesses without interruption, continuity, or disaster plans, scrambled to make them up as they went along, as if things aren’t hard enough. The fact that people’s incomes were locked down too, complicated matters more.This podcast talks about ways to keep cash, credit, and debt in circulation so your business can prosper. What happens when the circulation is slowed or stopped…for everyone?Marc Billard, M...
2020-11-1216 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessSolutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zak AbdiIf your customers are consumers, this episode is going to be of special interest. We’re going to pull back the curtain and have a frank discussion with debt collection specialists about how they try to resolve people’s debt problems.Most consumer debts aren’t big - a reminder or call from a third-party collection agency like MetCredit is enough of a wake-up call to get paid. For a minority of people, debt is a big problem. And by big problem, I mean a house-sized problem. “House poor” is more than just a label - when it h...
2020-03-2019 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessScaling Up Collections Teams for Clients with Murat AkbayEvery episode of overdue advice is aimed at providing business leaders perspective on how and why debt collection can have a positive effect on your business’s cash flow and customer relationships. By the time some companies contact MetCredit, the pressure of receivables is extreme. MetCredit can usually start collecting within a few days. If it’s a larger client, MetCredit scales up to accommodate the workload. Recently, MetCredit landed a significant new client. Collection Supervisor Murat Akbay was just promoted and he’s MetCredit’s newest collections manager for its newest client. In fact, everything is so new, M...
2020-03-0218 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessCareers in Collections - How Long Term Employees Foster SuccessThe financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust.In this episode of overdue advice, we talk to three of MetCredit's collections teams. Quinn Yule and Katrina Nillsen are Collections Managers, and Zak Abdi is a Collection Advisor. We find out why they...
2020-02-0625 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessCommunication Choices for Customers - Flexible Collections with Simon HowardWhen you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables optimization solutions." Simon Howard explains how Illion's tools allow collection agencies merge email, text and phone c...
2020-01-2323 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessTeam-Driven Success: Team Building with Shawn VirkWe live in the self-help era. From books to YouTube, you can learn about anything, or learn to do anything. Restoring an old radio, or calibrating a robot motor is one thing. How do you build a team? Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another.Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive while getting outstanding results. ...
2020-01-0918 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessKeeping Up With Compliance with Greg HunkaSome industries are regulated more than others. The Financial sector is one of the most high regulated sectors in the Canadian economy. And within finance, debt collection is a unique - and often - ignored corner. But it’s a corner with a lot of legal obligations…so today, we’re talking about compliance. When a company is meeting all its legal obligations, it’s in compliance. Regulations are a way to make sure everyone is playing on a level playing field, by the same rules. If you get out of line, it can be game over...
2019-12-2718 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessLegal Collections in the United States (and how to avoid it) with David CookIf you're organized and attentive to your accounts receivable, collections can be an orderly process, but it's still stressful. The general impression is that collections has a negative impact on business relationships. In fact, professional debt collection can reset and improve relationships with clients. What happens when things go really off the rails?We've covered Canada, but we've never talked about the United States. Today we're talking to a collections lawyer, so let's crunch some numbers.The United States sees about three times as many lawsuits per capita as Canada. It's a tough f...
2019-12-1318 min
The Collection Advisor BlogcastIntroducing MetCredit USAAfter 46 years of leadership as a national collection agency serving telecommunications giants, major banks, manufacturers, service industry leaders and SMBs Canada-wide, MetCredit has acquired a controlling interest in Credit Bureau of Jamestown (CBJ) which it will operate as MetCredit USA and a launchpad into the U.S. market.
It’s a move we’ve been carefully planning for a long time. We have been very successful at building the MetCredit brand in Canada into a dominant, highly respected position. We’re trusted by organizations in all provinces and territories to collect debt quickly and ethically, and through recent acquisitions we've grown...
2019-11-2203 minThe Collection Advisor Blogcast8 Nightmarish Truths About Business DebtMany things that happen in business are scarier than fiction. Entrepreneurship is a risky, stressful undertaking, and numerous dangers lurk in the dark, murky places between fulfilling a sale and getting paid.
In the spirit of the Halloween season, here are 8 truly terrifying facts about business debt, and how to ensure you keep your head about you...
https://www.metcredit.com
2019-11-2203 minThe Collection Advisor BlogcastHow This Federal Election Impacts Your Business—And How it Doesn’tI have excellent clients and wonderful staff from coast to coast—to coast. They are another reason I always vote. And regardless of the political outcome, the person most responsible for my business is me.
Pay attention to details. Make good on your own bills, and monitor accounts receivable so you can pounce on them the moment they’re past due. Business, much like politics, is a participation sport. If you take care of your customers, employees and receivables, they will take care of you.
https://www.metcredit.com/us/
https://www.metcredit.com/
2019-11-2204 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessHow Professional Collectors Recover More, with Tim PaulsenCredit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” and “Tipping the Scales,” about maximizing collection returns. Tim is also the chair and managing director of the International Centre for Professional Collections, or ICPC. The conversation with Tim Paulsen covers a lot of ground, but we stick to...
2019-11-2022 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe MetCredit Experience with George PreeceGeorge Preece is a veteran of credit and collections in Canada. He served as President of the Credit Institute of Canada, and he was also a founding member and first president of RMA, the Receivables Management Association of Canada. He joined MetCredit in January of 2019 and works with clients in Ontario, and across Canada. George was in Edmonton for working meetings and we decided to it would be a good chance to catch up his experiences working at MetCredit. He has a unique perspective about the differences between internal debt collections at a company, and w...
2019-10-0319 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessDebt Doesn't Die: Estate Collections with JoJo StaplesAfter hours-long searching online, you'll find very little information about estate collections. What you will learn about estate collections - collecting from the deceased - is that it's a specialized branch of debt collection, virtually no one offers the service, and if you want to learn more, you pretty much have to talk to our guest, JoJo Staples.JoJo is MetCredit’s Estate Recovery Supervisor. She’s been doing the job of collecting from estates for over two decades. Jojo has some fascinating, and surprising statistics and insights about estate collections. You'll hear how estate collections affects the...
2019-09-1919 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhen the Bank Won't Lend You Money - Consolidation Strategies with Jayde SamarzijaDebt is egalitarian. It doesn't discriminate. Credit card and line of credit debts can inflate until they're so large the debt crowds out the rest of your life. It's not uncommon to have a house, a car, and other assets, but max out credit to the point where the bank won't talk to you. Then what? Jayde Samarzija is a mortgage broker who specializes in using equity strategies to not just get out of debt, but re-establish your credit rating and economic freedom. Canadian Financial Solutions - http://cfsolutions.caMetCredit - http://MetCredit.com
2019-09-0619 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessManaging Credit Before It Becomes Bad Debt with Benjamin Scott of Accès CréditIf you think soft skills were easy, try asking someone for a few thousand dollars they owe someone else. But businesses are moving away from having their own credit managers and collections departments. The loss of internal expertise comes at a price: more bad debt, and more collections. In this episode, Andreas Schwabe talks with Benjamin Scott, CEO of Accès Crédit. The conversation touches on how Accès Crédit uses analytics and business intelligence to help creditors make better - more informed - lending decisions. He also talks about Accès Crédit’s new partnership with Met...
2019-08-2417 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessGetting Personal: Collections as a People Business with Marc BillardWho is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, MetCredit's Mar Billard, VP of Performance and Contact Strategies has seen from experience: debt collection fosters personal growth and responsibility for everyone involved. (Episode 11)
2019-08-0719 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Voice of Experience: Perspective on Collections and Cash Flow, with George PreeceGeorge Preece started his career in 1964 as a loan manager with a bank. He would go on to manage loans and collections for some of Canada's most storied institutions. At the time, even banks had what can be described as "uneven" loans and collection policies. Fast Forward to this episode and George provides perspective on how the industry developed, how he helped shape the industry, and proven advice for businesses that have cash flow problems.
2019-07-1921 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhat Happens When Credit Professionals Get TogetherIt might come as a surprise that issues, solutions, products and services in the financial credit sector are constantly evolving. Every two years the Credit Institute of Canada invites its members to gather and learn about new trends in the industry. MetCredit's VP of Business Development, David Hopkyns, talks about the 2019 convention in Niagara Falls - and what issues have seen change, and what's stayed the same.
2019-06-2720 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessWhy Waiting for a Turnaround Could Kill Your Business, with David HopkynsJobs numbers are the best they've been in a generation, but investment is down. Voters across the country have sent multiple-term governments packing. Are we on the cusp of a turnaround, or waiting for the other economic shoe to drop? It's better to be proactive than reactive. If revenue is important to your business, then uncollected revenue is affecting your bottom line and ability to do business. David Hopkyns is VP of Business Development at MetCredit joins host Andreas Schwabe to talk the best timing to collect outstanding debts, and his experience that waiting for a turnaround is an...
2019-06-1322 minThe Collection Advisor BlogcastMaking Acts of Kindness Less RandomWhen MetCredit team members describe their jobs, they speak very little about the difficult parts. Check out the unscripted videos. What they experience on a daily basis is helping people. To get their finances together, to get out of debt, to have a plan. That's what floats our boat, and it's deeply embedded in our culture.
I encourage everyone to find ways to make acts of kindness an everyday thing. Support colleagues, teams and friends, and lead by example by thinking in terms of doing good and helping others. When kindness is a regular part of your values and embedded...
2019-05-2503 minThe Collection Advisor BlogcastWhen not to use a collection agencyFor most business situations, it makes a lot of sense to send overdue files to a good collection agency for accounts receivable recovery. In fact, a number of business models that will probably surprise you (from law firms to funeral homes) do it all the time.
But there are times when sending an account to collections may not do much good. Here are four good examples where a collection agency probably can’t help—and how to avoid such situations in the first place.
http://blog.metcredit.com/when-not-to-use-a-collection-agency
2019-05-2504 minThe Collection Advisor BlogcastEthical Debt Collection: A Tradition of Excellence Centered On RespectThe MetCredit Code of Ethics has a proven trickle-down effect. It’s delightful to see it in action. In several instances we’ve had consumer debt collection calls lead to a new career at MetCredit for the debtor (once the debt is paid in full of course), and our B2B debt collection calls often lead to new clients when business debtors experience the effectiveness and respectful conduct of our commercial debt collection agents.
Our Code of Ethics is vitally important to me personally: it has helped guide my career and acted as my own True North in making important busi...
2019-05-2505 minThe Collection Advisor BlogcastThree High Impact Actions to Take Charge of Accounts Receivable in 2019For many, the year that has passed was a challenging, difficult or even devastating one. We live in tumultuous times, and very few business owners have weathered the last 12 months unscathed by trade negotiations and tariffs, pipeline cancellations, service disruptions, global unrest and the overall economic slowdown. With 2019 being an election year in Canada, further uncertainty lies ahead.
Most of that, you I cannot control. But you can make decisions and take actions that will have a positive impact on your business and your overall success. I would argue that given all the events and happenings outside your hands, it’s...
2019-05-2505 minThe Collection Advisor BlogcastWhy waiting for a turnaround could kill your businessOur world has never been more uncertain. With international politics in a precarious position the likes of which has not been seen in generations, the stage is set for an infinite number of things to go wrong. Nations have become insular, and worldwide consumer and corporate confidence are both at longtime lows.
While others wait with hopeful expectation that a turnaround is nigh, you should play this to your advantage, and aggressively collect money owed to you now, rather than exercise patience and potentially be impacted when things do not progress as quickly as expected. If you've been waiting or...
2019-05-2504 minThe Collection Advisor BlogcastWhy Debt is a catalyst to successLearning to handle money properly sets a person up for life. And once you’ve tackled a gut-wrenching problem head-on and clawed your way out, you immediately become less fearful, more confident and prepared to take on the next big challenge. It's a process of emboldenment, problem-solving, application and validation: key ingredients in the recipe for personal and career success.
http://blog.metcredit.com/why-debt-is-a-catalyst-to-success
2019-05-2504 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessYour First Experience with a Collection Agency & How to Make It a SuccessIn business the bottom line is literally the bottom line. When it comes to outstanding revenue, we’ve heard time and again from experienced debt collectors: do not wait. Time is the enemy. If you want to recover as much money as possible, you need to act as quickly as possible. But that’s really the question. Act? Sure! But what to do…where to turn? If you’re prepared to rebuild your bottom line and get serious about accounts receivable, then today’s has a lot to say about that. David Hopkyns, is Vice President of Business Development at MetCred...
2019-05-2223 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessBusinesses Need to Know: The 3 Types of DebtorsPeople are hard-wired to find patterns. Whether it’s a picture, sound, or behavior, we look for patterns in everything. Businesses are good at detecting patterns in customer behavior. They’re not so good at predicting behavior - especially when it comes to who is going to default on a payment. Katrina Nilsen is a Collection Manager, and TsiTsi Chiwara is a collector at MetCredit. Part true-story, part true-confessions, Katrina and TsiTsi join Andreas in studio and offer up some surprises to help businesses demystify the types of debtors, and how to manage them.
2019-05-0822 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Truth About Debt CollectionMost people have never experienced a call from a debt collector, but opinions about the debt collection process are many and varied. What do you really know about debt collection and how it works? Debt collection is heavily regulated in Canada, but that doesn't mean anyone understands it. any better than patent law. Debt collection is a formal process with guidelines on everything from privacy to how often, where, and when collection agencies can contact people. For episode 5 of "Overdue Advice" host Andreas Schwabe talks with MetCredit Collection Manager Katrina Nilsen about "The Truth About Debt Collections."
2019-04-2420 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Job of Debt CollectorThe popular image of debt collection is a bunch of snarling, angry, vindictive trolls who find joy in making life miserable. They follow you around with a money magnet, siphoning your hard-earned cash that you want to use for other things. But debtors have already used their money for other things, and can't afford the new things. Small and medium businesses worry about how collections will affect their relationship with their customers, and their reputation. Debt is a human problem, which means integrity and honesty are a big part of the collections job. It takes sensitivity, creativity, and a...
2019-04-1124 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessFive Critical Debt Collection Tips for Surviving an Economic DownturnAsk three economists their opinion on an issue, and you might get four answers back. Is the economy up? Is it flat? Is it down? You have to act when you're facing an economic downturn. Episode 3 of Overdue Advice reveals the 5 things you can do to make a down economy more tolerable for your business.
2019-03-2822 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThree High-Impact Actions to Take Charge of Accounts ReceivableRunning a business is demanding. We look for processes and habits that foster stability and routine. Habits are comfortable, but they're not always efficient or good business. With trade tariffs and barrier, political instability, and even climate can further complicate matters. As margins shrink, you need to find ways to do business better; smarter. You need to deal with cash flow issues before they happen. In this episode, MetCredit President and CEO Brian Summerfelt talks with Andreas Schwabe about his top three actions businesses can take to take charge of accounts receivable.
2019-03-1222 minOverdue Advice: Cash Flow & Debt Collection Strategies to Grow Your BusinessThe Magic of Debt CollectionsEpisode 1 - Overdue Advice is the podcast about dealing with outstanding debt. In the first episode, host Andreas Schwabe talks with Brian Summerfelt, President and CEO of MetCredit, Canada's leader in ethical debt collection. Episode 1 covers a lot of ground, starting with what debt collection actually is, how it works, and how Brian wants MetCredit to transform how debt is collected.
2019-03-1119 min