Shows
Metrigy MetriSightMetriSight Ep.95 - Announcing 2026 CX MetriStar Award WinnersWhich CX providers are delivering the best business value for their customers and receive the highest customer sentiment ratings across nine product categories? We provide the rundown in this episode. Tune in to discover which vendors get their customers' nod for agent assist, AI agents, CCaaS, conversation analytics, CPaaS, CRM, self-service knowledge management, VoC, and WEM.
2026-05-0624 min
Metrigy MetriSightMetriSight Ep.94 - De-risking AI Voice AgentsIn this episode, Mark Rohan, co-founder and COO of CX assurance company Klearcom, joins us for a discussion on the real-world challenges of using AI voice agents... and how to get ahead of them, plus measure success.
2026-04-3021 min
UC TodayFrom Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AIIn this executive conversation, Marcus Law is joined by Dan Nadir, Chief Product Officer at Theta Lake, and Irwin Lazar, President and Principal Analyst at Metrigy, to explore how generative and agentic AI are creating entirely new categories of governance risk.The discussion covers why monitoring isolated prompts and outputs is no longer enough, and why organizations need forensic-level analysis of interaction patterns over time. From behavioral drift and intent detection to the growing complexity of agentic AI, this conversation sets out what enterprises need to be thinking about — and doing — right now...
2026-04-2736 min
Metrigy MetriSightMetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment IndexesMetrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.
2026-04-1626 min
Metrigy MetriSightMetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of ZohoAI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to leverage AI for measurable return on investment, the opportunities for specific industries, and how the software as a service market is evolving to enable citizen development. We also talk about the role of partners, and how best to support regional needs for data sovreignty.
2026-04-1415 min
Metrigy MetriSightMetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.
2026-03-2330 min
Metrigy MetriSightMetriSight Ep.90 - Evolving Security Threats in 2026In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing risks to enterprise devices, how quantum computing will impact security strategies, how organizations should think about security incident management going forward, and how they should unify hardware and software security management to minimize risk.
2026-02-2337 min
Metrigy MetriSightMetriSight Ep.89 - What We'll Be Watching in 2026Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.
2026-02-2332 minUC TodayTurning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study - Global RelayIn this episode of UC Today, host Christopher Carey sits down with Tim Ward, Product Marketing Specialist at Global Relay, and Irwin Lazar, President and Principal Analyst at Metrigy, to unpack the findings of Metrigy’s latest report on the rapidly expanding compliance risks across unified communications.With enterprises adopting Teams, WhatsApp, SMS, AI assistants, and more, the discussion digs into why compliance can no longer lag behind innovation – and how leaders can avoid costly missteps that impact productivity, security, and regulatory accountability.Unified communications is evolving faster than...
2026-01-2218 minUC TodayThe Latest UC News on WebexOne 2025, Slack the Agentic OS, Microsoft AI Update, and moreIn this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for th...
2025-12-1141 min
Metrigy MetriSightMetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.
2025-11-2425 min
Metrigy MetriSightMetriSight Ep.86 - Agentic AI: Transforming Contact Centers with CrestaIn this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions between traditional AI and agentic AI, highlighting the proactive capabilities of agentic systems. The conversation delves into real-world applications, business value, and the future potential of AI in enhancing customer experience and operational efficiency.
2025-09-2624 min
Metrigy MetriSightMetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI StrategyAs NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving forward, and some of her biggest surprises.
2025-09-1031 min
Metrigy MetriSightMetriSight Ep.84 - AI: New Ways to Drive ResultsVinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI in customer experience strategies.
2025-09-0836 min
CC AI Lab｜コンタクトセンター×AIMetrigy、1,104社のグローバル調査「AI投資企業の9割以上はROIを達成しているか1年以内に達成見込み」#70🎙️AI PodcastMetrigy、1,104社のグローバル調査「AI投資企業の9割以上はROIを達成しているか1年以内に達成見込み」#70あなたの会社はAIの投資効果（ROI）を実感していますか？今回取り上げるのは、Metrigy社が実施した1,104社を対象とするグローバル調査レポート。驚くべきことに、AI、特にエージェントAIへ投資した企業の90%以上がすでにROIを達成済み、あるいは1年以内に達成見込みだと報告しています。なぜエージェントAIはそこまで効果的なのか？その理由は、自律的な意思決定を通じてコラボレーションを強化し、生産性を劇的に向上させることにあります。さらに、この効果を最大化するには、データ統合や戦略的なAI導入が重要であり、AI専門チーム（AI Center of Excellence）の設置やガバナンス体制の整備、従業員向けトレーニングプログラムが成功のカギを握るとされています。今回のエピソードでは、AI活用の最前線を走る企業がどのようにしてコスト削減、収益増加、顧客満足度向上といった具体的な成果を実現しているのか、その秘訣を徹底解説します。▼参照https://slack.com/intl/ja-jp/resources/why-use-slack/how-ai-agents-will-drive-collaboration-roi▼運営Edge Works株式会社https://edge-works.ai
2025-07-2308 min
Metrigy MetriSightMetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers offering cloud contact center.
2025-07-1518 min
Metrigy MetriSightMetriSight Ep.82 - 2025 CX MetriStar Award WinnersTune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group--and share in our big round of applause to all winners!
2025-07-1520 min
Metrigy MetriSightMetriSight Ep.81 - Inside the Network API MovementAnthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode to share the organization's mission, tell us why he believes in the promise, and give a look at what's coming.
2025-06-1735 min
Metrigy MetriSightMetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the AI Center of Excellence, interaction analytics, prompt engineering... and so much more!
2025-05-0727 min
Press One PodcastPress One for Robin Gareiss - Part 1In Part 1 of this 2 part episode of the Press One Podcast, host Steve Clemonds welcomes Robin Gareiss, who shares her journey from working in customer service to becoming a prominent figure in tech journalism and research. They discuss her college experiences at the University of Illinois, her career transitions, and the founding of her research firm, Metrigy, which focuses on connecting technology use to business success. In this conversation, Robin discusses the importance of bridging gaps in customer experience through data-driven insights and research. She emphasizes the role of AI in enhancing customer service, not replacing human jobs, and...
2025-04-2345 min
Metrigy MetriSightMetriSight Ep.79 - CEO Scott Russell's Plan to Build on NICE's CX SuccessGet to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer experience market, and more.
2025-04-0136 min
Metrigy MetriSightMetriSight Ep.78 - Key Takeaways from EC25Metrigy analysts share what most piqued their interest among the myriad customer experience- and workplace colloboration-related announcements and conversations at Enterprise Connect 2025.
2025-03-2625 min
Metrigy MetriSightMetriSight Ep.77 - Metrigy Top 10: Who's Who in UCaaSIn this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through the rankings, and provides her guidance on the market.
2025-03-2513 min
Metrigy MetriSightMetriSight Ep.76 - Metrigy's Take on the Year Ahead in Customer & Employee EngagementFrom agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.
2025-01-2129 min
Metrigy MetriSightMetriSight Ep.75 - Pragmatic AI & Beyond: Smartsheet's TakeMetrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management (CWM). In this episode, Urmila Kukreja, director of product management for CWM provider Smartsheet, talks with us about the pragmatic use of AI for CWM, and more.
2025-01-0724 min
Microsoft Teams InsiderMicrosoft Teams and Teams Phone in 2025 with Metrigy's Irwin LazarIrwin Lazar, President and Principal Analyst at Metrigy discusses key trends and insights in the unified communications and collaboration space and shares thoughts for 2025How companies are navigating the complexities of hybrid workMoving beyond the hype of AI to practical deployments and adoptionMicrosoft Teams' increasing presence in meetings, messaging and as a voice platformHow companies are choosing between Teams Phone Mobile, Direct Routing and Microsoft Teams Operator ConnectThanks to AVI-SPL, this episode's sponsor, for their continued support.
2025-01-0627 min
Metrigy MetriSightMetriSight Ep.74 - Simply Neat with Janine PelosiIn this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how Neat differentiates in the video conferencing and employee engagement market, and how she sees meetings and meeting spaces evolving in the age of AI and hybrid work.
2024-12-0920 min
Metrigy MetriSightMetriSight Ep.73 - CPaaS MetriRank 2024: Provider OverviewMetrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on our watchlist.
2024-11-2621 min
Intrado SafetySpecial Episode: Meeting the Duty of Care Imperative via 911 Compliance & NG911
In this episode, Irwin Lazar, President and Principal Analyst at Metrigy, dives into the essentials of achieving compliance with Kari’s Law and RAY BAUM’s Act for enterprise phone systems. Despite the laws being in effect for over four years, many organizations still struggle with implementation. Irwin breaks down what these regulations mean for your organization’s Duty of Care and how you can navigate compliance challenges effectively. Tune in to learn actionable strategies for enhancing workplace safety, overcoming compliance barriers, and preparing for Next Generation 911 (NG911) to protect both your employees and your business.
2024-10-251h 03
Metrigy MetriSightMetriSight Ep.72 - Top Takeaways from Metrigy's Workplace Collaboration MetriCastWhat's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy's market forecasting and vendor rankings, shares top learnings from our 2024 global buyer-side research study. Technologies covered: UCaaS, meetings, conferencing cameras, IP desk phones
2024-10-1117 min
Amazing Business RadioHow Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim PayneAI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both customer and employee interactions by enhancing productivity and efficiency. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How is AI transforming both employee and customer experiences?
Can AI be utilized effectively in smaller companies with limited budgets?
How does AI improve efficiency and productivity for customer service teams?
What is the impact of AI on employee retention?
What are the challenges...
2024-10-0126 min
Leapfrog CX StrategiesAndy Says RTO Five Days a WeekIn this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time. They unpack the real motivations behind the memo, revealing its connections to industry-wide layoffs and corporate real estate pressures and other explanations. This candid conversation offers a fresh perspective on what the return-to-office push from Amazon’s CEO is truly all about..
2024-09-2835 min
Always On CX:EX12. Successfully Integrating Microsoft Teams and Contact CenterIn this episode of AudioCodes' Podcast, host Josh Chronister discusses the integration of Microsoft Teams and contact centers with guests Irwin Lazar from Metrigy and Gidi Adlersberg from AudioCodes. They explore the convergence of unified communications (UC) and contact centers (CC), Microsoft's offerings in the customer experience market, and the role of AI in contact centers.============================================================Key Discussion Points:(00:00:35) UC and CC consolidation trends(00:04:13) Microsoft's Qs app and Dynamics 365 contact center(00:09:07) Features driving adoption of contact center capabilities in Teams(00:12:18) Evaluating competing Teams-certified contact centers(00:17:24...
2024-09-1921 min
Metrigy MetriSightMetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the FutureIn this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by generative AI and contextual data.
2024-09-1726 min
Metrigy MetriSightMetriSight Ep. 70 - 2024 State of International Voice for Contact CenterFrom the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider's perspective on the state of the art in providing voice support for customer service engagements.
2024-09-0424 minUC TodayLatest Big News on Zoom's AI Story, Zoom Docs, Slack & Box Integrate & Custom Emojis from MicrosoftWatch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Zoom CEO takes shots at vendors charging for AI featuresZoom Docs update Slack and Box collaborationCustom emojis from Microsoft Teams Our panel features the following UC experts:Irwin Laza...
2024-09-0422 minUC TodayThe Latest Big News on Microsoft Hits 3m Teams Premium Users, Avaya's New CEO, Crowdstrike OutageWatch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panelists discuss a variety of hot topics in the UCaaS space, including:Microsoft hits 3 million Teams premium users Avaya's latest layoffs and new CEO Crowdstrike outage and UC resiliency Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Irwin Lazar, Presid...
2024-08-0636 minUC TodayThe Porting Playbook: Solving Porting Challenges for Mixed EnvironmentsUC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.In this session, we discuss the following:The major porting challenges for businesses in 2024Considerations for businesses spanning multiple geographiesTop tips for approaching porting in a mixed environment
2024-05-1621 min
CX TodayWhy Are So Many CCaaS Customers Changing Providers?Watch on YouTube.CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.In doing so, we discuss:Rising CCaaS customer dissatisfaction. The root causes of this trend. How Enghouse ensures it's delivering on its customer expectations. L...
2024-01-0913 min
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact CentersHow Do CX Leaders Accelerate Decision Velocity With AI?On this episode, Amelia welcomes Robin Gareiss, CEO and Principal Analyst at Metrigy, to explore the crucial role of customer experience (CX) in organizational decision-making.
Key Takeaways:
- Increased prioritizing of customer engagement.
- Strategic approaches to enhancing CX technology.
- The growing significance of self-service options like chatbots.
- How CX technology improves the empowering of agents.
- The value of quick decision-making based on performance analytics.
- A unified view on performance, integrating various data sources.
- Enabling a comprehensive understanding and strategy formulation for CX.
Resources Mentioned:
Robin Gareiss - https://www.linkedin.com/in/robin-gareiss-91413a/
...
2024-01-0422 minUC TodayThe Latest Big News on Verizon Dropping BlueJeans, Zoom Phone Reaches $0.5b, Back to the Office WoesIn this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.The panellists discuss a variety of hot topics in the UCaaS space, including:Verizon dropping BlueJeansZoom Phone hits $0.5bnWhatsApp develops business featuresDid we get back to the office right?Our panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Fu...
2023-08-3027 minUC TodayThe Latest Big News on Zoom Phone Growth, Avaya & Lifesize Bankruptcy Update & Workplace TrendsIn this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.The panellists discuss a variety of hot topics in the UCaaS space, including:Zoom's latest financials, including Zoom Phone growthAvaya's emergence from Chapter 11Lifesize enters bankruptcy proceedingsMicrosoft Executive pushes back on return to the office policyWhich communications channel would you drop? - survey resultsOur pa...
2023-06-0138 minUC TodayThe Latest Big News on Microsoft Teams 2.0, Copilot, and Enterprise Connect AnnouncementsIn this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.The panellists discuss a variety of hot topics in the UCaaS space, including:Enterprise Connect announcementsMicrosoft Teams 2.0CopilotOur panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, WainhouseEvan Kirstel, Social Me...
2023-04-1349 minUC TodayThe Latest Big News on RingCentral's, NICE & Zoom's Enterprise Connect AI AnnouncementsWatch on YouTube.UC Today's David Dungay and Rob Scott discuss the latest news from RingCentral, Nice and Zoom with:Jon Arnold, Principal Analyst, J Arnold & AssociatesZeus Kerravala, Principal Analyst, ZK Research Dan Root, Senior Analyst, Wainhouse Evan Kirstel, Social Media Strategist, BCStrategies Craig Durr, Senior Analyst, WainhouseIrwin Lazar, Principle Analyst, MetrigyThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on...
2023-04-1215 minUC TodayThe Latest BIG News on ChatGPT, Industry Layoffs & Mitel Acquiring Atos UC BusinessIn this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry.The panel discuss a variety of hot topics in the UCaaS space, including:ChatGPT and the impact of integrating such tools into services like Microsoft TeamsIndustry layoffs/downturnWhat is next for Avaya?Market consolidation - Atos & Mitel, 8x8 and RingCentralOur panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK...
2023-02-0332 min
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact CentersThe Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of MetrigyOn this episode, Amelia welcomes Beth Schultz, VP of Research & Principal Analyst at Metrigy, a research firm that specializes in customer experience. During this conversation, Beth and Amelia discuss:- The intelligence behind powering intelligent virtual assistants (IVA).- The rise of a self-service customer experience where the customer doesn’t need a live agent.- The five components of automated self-service.- The number of companies that have adopted IVA self-service or have it on their radar.- The challenges companies face in achieving a frictionless experience....
2023-01-1208 minUC TodaySolving IT Management Challenges with ALEUC Today's David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy.In this session we discuss the following:What are the biggest Network challenges for IT teams when it comes to digital transformation?From an IT management perspective, how much time are we losing through inefficient technology?Do customers need to choose between UCaaS and CPaaS? Can they have both? As our UC platforms become more integrated, what does this mean for data a...
2023-01-1020 minUC TodayConsolidation of UC Tech is Key to Business SuccessUC Today’s David Dungay hosts Ankita Dasgupta, Sr. Product Marketing Manager, GoTo and Irwin Lazar, President, Metrigy.In this session we discuss the following:Why are we seeing a consolidation of technology from businesses right now?What should businesses consider before making big decisions around their technology stack? Is flexibility just table stakes now for UC technology?
2022-09-0514 minUC TodayWhat is Wrong with your Digital Engagement Strategy?UC Today’s David Dungay hosts Marlene Melby, Director, Global Customer Success, Syniverse & Robin Gareiss, CEO, Metrigy.In this session we discuss the following:What kinds of challenges can digital channels help customers overcome?How is Syniverse leveraging CPaaS to make some of this happen? Voice vs non-voice channels
2022-09-0522 minCX Today3 CCaaS Trends for 2022 and BeyondCX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement
2022-08-0331 minUC TodayMatching Work Styles with Hybrid WorkingIrwin Lazar, President of Metrigy hosts Judith Hogan, Senior Director, Poly
2022-05-0516 minCX TodayReimagining Customer Migration JourneysCX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.
2021-07-1427 minCX TodayReimagining CX with Five9 and MetrigyCX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
2021-04-1329 minUC TodayAssessing the UC Buyer LandscapeUC Today's David Dungay hosts Irwin Lazar, Principal Analyst, Metrigy and Dave Michels, Principal Analyst at TalkingPointz.
2021-03-0922 min
First Watch PodcastBONUS EPISODE: Collaboration Technology TrendsMicrosoft Teams, Slack, Zoom, WebEx — all of these cloud based platforms have helped companies manage distributed workforces, but they have also been driving business success. Today we talk with Irwin Lazar, president and principal analyst at Metrigy Research, about his new study into workplace collaboration. We spoke with Irwin on this topic last year, in May 2020, and the amount of change since then has been tremendous and the data is very telling!
2021-03-0136 min