Shows
Micah Clarke037 - Of the Coming of Solomon SprentIn Micah Clarke, we embark on a thrilling journey alongside a young boy who is captivated by the romantic ideals of soldiering and the allure of adventure. As Micah sets off to seek excitement, he soon discovers that the reality of adventure can be far more daunting than he ever imagined—especially when he finds himself embroiled in a rebellion. Join Micah as he learns that true bravery lies not just in the pursuit of glory, but in facing the challenges that come his way. - Summary by Carolin
2026-02-1533 min
C&C Youth Weekly SermonsKing, Queen, & Baby Jesus | 2 Chronicles 9 | Micah Spansel2 Chronicles 9 helps us see that we should fix our eyes and hearts and give our full devotion to a king like Solomon, but far greater.
2025-12-1620 min
Awake Us NowKings & Prophets: From Solomon to Jeremiah - Week 13Today we come to one of the most fascinating times in the history of the kingdom of Judah, an amazing king who does amazing things by the power of an amazing God. But first we take a look at King Ahaz who ruled from 731-715 BC. In 2 Kings 16:2-3 we read that Ahaz did not do what was right in the eyes of the Lord. He followed the ways of other kings, even sacrificing his son in the fire. King Ahaz ⁃ Finds himself under attack by Pekah and Rezin ⁃ Discovers there is a price to pay...
2025-12-0925 min
and then what did He say ?12/2, 2 Chronicles 1, 1 John 1, Micah 7, Luke 16Solomon’s Request for Wisdom / Solomon’s Horses and Wealth, Prologue: Our Declaration / Fellowship with God, Israel’s Moral Decline / Zion’s Vindication / Micah’s Prayer Answered, The Parable of the Dishonest Manager / Kingdom Values / The Rich Man and Lazarus.
2025-12-0224 minand then what did He say ?12/1, 1 Chronicles 29, 2 Peter 3, Micah 6, Luke 15Contributions for Building the Temple / David’s Prayer / The Enthronement of Solomon / A Summary of David’s Life, The Day of The Lord / Conclusion, God’s Lawsuit Against Judah / Verdict of Judgement, The Parable of the Lost Sheep / The Parable of the Lost Coin / The Parable of the Lost Son.
2025-12-0129 minand then what did He say ?11/30, 1 Chronicles 28, 2 Peter 2, Micah 5, Luke 14David Commissions Solomon to Build the Temple, The Judgement of False Teachers, From Defeated Ruler to Conquering King / The Glorious and Purified Remnant, A Sabbath Controversy / Teachings on Humility / The Parable of the Large Banquet / The Cost of Following Jesus.
2025-11-3026 min
Snack LeadershipHospitality with Brittany Blackman Hospitality means anticipating and meeting the needs of guests with empathy, respect, and efficiency, aiming to provide exceptional service and memorable experiences. "The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you've got a clear connection, a channel between the two of you." Micah Solomon Brittany Blackman is a hospitality expert and leadership coach who helps service-driven teams communicate better, get on the same page, and actually enjoy the work they do...
2025-08-3122 min
Armchair AuthenticE79 | A Chair at the Table with Micah Solomon: Old Friends, New Stories, and a Side of Coca-ColaWhat does it take to build meaningful connections that last for decades? In this heartfelt, nostalgia-filled episode, we’re joined by surprise caller Micah Solomon—a lifelong friend who’s been part of our story for more than 32 years.The conversation comes alive as Micah shares about his children chasing their dreams. His son’s move to LA to pursue music—while staying grounded in faith and even inviting new friends to church each Sunday—paints a powerful picture of marketplace ministry in action. It’s a reminder that raising children to be light in the world ofte...
2025-08-041h 02
Faith Bible Baptist ChurchSunday School w/ Evangelist Micah McCurryThe sermon emphasizes the importance of multi-generational ministry and staying biblically grounded to foster a church environment where God's presence can fill the house, drawing parallels to the construction of Solomon's Temple and David's preparation. It highlights the need for unity, bearing responsibility, and building relationships, while steadfastly upholding truth even when difficult, ultimately suggesting that a church committed to these principles can experience a powerful and lasting impact, mirroring the glory and purpose intended by God.
2025-05-1842 min
Holy Trinity + Holy Cross - SermonsTake Up Your Cross - Fr. Micah - March 23, 2025In today’s Gospel reading, Christ tells us that, if we wish to follow him, we must deny ourselves and take up our crosses. Today, the Sunday of the Holy Cross, Fr. Micah emphasizes this denial of ourselves — doing that which we don’t want to do, and doing it out of love for the other.Christ shows us what this love looks like in its perfection. He took up his cross, he tasted bitterness, he went down to hell itself — and he did it all out of love for those who did not love him in return. This is...
2025-03-2413 min
Truth Be ToldMaking the House of God a HomeHow can I look at the HOUSE of God and feel like it's a HOME?
Every time I look at the sections of Scripture that talk about the House of God, I remember that those verses often look directly at the Temple or Tabernacle structures as foreshadowing God making His home with us.
While the presence of God, is absolutely a thing I love and desire, looking at the physical buildings that were representative of that are a LONG WAY from giving me the warm fuzzies. To me, they've appeared cold and rigid. They seem...
2025-03-1121 min
UntetheredLive Bible Study#837 𝕌𝕟𝕥𝕖𝕥𝕙𝕖𝕣𝕖𝕕𝕃𝕚𝕧𝕖 𝔹𝕚𝕓𝕝𝕖 𝕊𝕥𝕦𝕕𝕪 - Micah 7.11 - Habakkuk 1.1 - Sun 800pm estTip The Teacher:
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2024-12-303h 53UntetheredLive Bible Study#836 𝕌𝕟𝕥𝕖𝕥𝕙𝕖𝕣𝕖𝕕𝕃𝕚𝕧𝕖 𝔹𝕚𝕓𝕝𝕖 𝕊𝕥𝕦𝕕𝕪 - Micah 4.3 - 7.11 - Mon 830pm estTip The Teacher:
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2024-12-243h 12UntetheredLive Bible Study#835 𝕌𝕟𝕥𝕖𝕥𝕙𝕖𝕣𝕖𝕕𝕃𝕚𝕧𝕖 𝔹𝕚𝕓𝕝𝕖 𝕊𝕥𝕦𝕕𝕪 - Micah 1.1 - 4.3 - Sun 800pm estTip The Teacher:
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2024-12-232h 20UntetheredLive Bible Study#832 𝕌𝕟𝕥𝕖𝕥𝕙𝕖𝕣𝕖𝕕𝕃𝕚𝕧𝕖 𝔹𝕚𝕓𝕝𝕖 𝕊𝕥𝕦𝕕𝕪 - Amos 5.15 - Micah 1.1 - Mon 830pm estTip The Teacher:
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2024-12-171h 34Armchair AuthenticE46 | Purpose in the Midst of Tragedy w/ Micah Solomon: Part 2What happens when faith, family, and personal tragedy intertwine to shape one's spiritual journey? Our dear friend, Micah Solomon, joins us to reflect on the profound influence his parents' ministry had on his life. This episode reveals how Micah navigated the heartbreak of losing his parents in a tragic car accident and found resilience and purpose amidst the grief. We explore the authenticity required to live out one's faith both publicly and privately, drawing inspiration from Micah's experiences with a supportive faith community that shaped his approach to life's challenges.Micah takes us through his journey of...
2024-12-1652 minArmchair AuthenticE45 | Reminiscing and Rekindling w/ Micah Solomon: Part 1What happens when three lifelong friends reunite to reflect on more than 30 years of shared music, ministry, and meaningful memories? In this episode, we sit down with our dear friend Micah Solomon—a talented musician and worship leader—to revisit the moments and melodies that shaped our spiritual journeys and solidified our bond.From youthful high school escapades (featuring a legendary 1982 Honda Accord) to the formation of our band "24Seven," we reveal how laughter, faith, and a passion for music carried us from small church gatherings to Youth Conference stages. Alongside the funny anecdotes, we delve into the...
2024-12-0959 min
The Duct Tape Marketing PodcastThe Secret to Building Customer Loyalty ForeverIn this Duct Tape Marketing Podcast episode, I interviewed Micah Solomon, an expert on customer service, hospitality, and customer experience. He delves into the unique concept of anticipatory customer service and its powerful potential to enhance brand loyalty and drive business growth. He’s a bestselling author with a fresh perspective on how businesses can transform their customer service strategies to foster enduring loyalty. In his latest book, "Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever," Micah delves deep into the intricacies of customer service, making it an indispensable read for...
2024-10-1722 min
Hospitality Daily PodcastSuccess Secrets from Top Hospitality Leaders - Micah SolomonIn this episode, Micah Solomon, author, speaker, and customer experience expert, shares lessons he's learned from top hospitality leaders.00:44 - The importance of instant correction, as taught by Patrick O'Connell, head of the Inn at Little Washington02:00 - How empowerment is not just a token gesture but a crucial part of an employee's duties, as taught by Hervé Humler at the Ritz-Carlton03:03 - The value of proactive service, as demonstrated in a story from Horst Schulze, another founder of the Ritz-Carlton A few more resources: If you're new to Hospitality Daily, start here. You can send m...
2024-09-0607 min
Hospitality Daily PodcastBuilding A Culture of "Yes" - Micah SolomonIn this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests.Listeners will learn:The importance of proper employee selection, considering both technical skills and interpersonal abilities (00:50)How to create a culture where exceptional performance becomes "how it's done around here" (01:44)The impact of senior leadership and veteran employees on setting the tone for new hires (02:26)How Apple Stores learned from the hospitality industry to provide exceptional customer service (04:21)The role of training and a "culture of yes" in fostering employee excitement and customer-centric behavior (05:46) A...
2024-09-0509 min
Hospitality Daily PodcastThe Power of Presence for Creating Guest Experience - Micah SolomonIn this episode, Micah Solomon, author, speaker, and customer experience expert, shares insights on creating memorable experiences for guests and customers through the power of presence.Listeners will learn:The importance of giving customers your full attention and stopping conversations with colleagues when a customer approaches (01:43)Understanding the dislocated state of mind customers are in, especially in the hospitality industry, and the need for empathy (02:43)Avoiding overused questions and instead asking fresh, engaging questions (04:26)The significance of attentiveness, creativity, and having enough staff to provide exceptional service (06:00)The Ritz-Carlton's approach to empowering staff to create "wow"...
2024-09-0412 min
Hospitality Daily PodcastThe Importance of Service to Stand Out - Micah SolomonIn this episode, Micah Solomon, author, speaker, and customer experience expert, shares insights on the importance of service in the hospitality industry and how businesses can stand out, drive word of mouth, and succeed.Examples of service excellence (01:06) - How companies like Ritz-Carlton and Audi of America use exceptional service as a competitive advantage.The impact of word of mouth (01:58) - How word of mouth and online reviews influence customer decisions and the importance of creating memorable customer experiences.Challenges and opportunities in hospitality 04:21) - Observations on the hospitality industry over the...
2024-09-0309 min
Hospitality Daily PodcastMicah Solomon: In Pursuit of ExcellenceIn this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service.Listeners will learn:The three levels of customer service and why businesses should aim for the top level (01:01)How Micah conducts idiosyncratic mystery shopping to assess a company's customer service (02:15)The importance of using appropriate language, greeting customers promptly, and handling complaints without getting defensive (03:07)Micah's background in running a successful manufacturing company and co-authoring a book with a Ritz-Carlton Hotel Company representative (03:57)How Micah's childhood experiences...
2024-09-0209 min
oi her herOnline Read Ebook The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets By Micah Solomon (Author), Fuhttps://fourkingyonko.trustedmedianow.top/1590793781 . Click This Link To Access The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon (Author), Book Supports all formats, Such as: EPUB, PDF , AZW3, MOBI, IBA, & RTF Book Title: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Book Author: Micah Solomon (Author), Book Rating: 9+ ratings Powered by Firstory Hosting
2024-08-2400 min
olla ebookOnline Read Ebook The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets By Micah Solomon (Author), Fuhttps://fourkingyonko.trustedmedianow.top/1590793781 . Click This Link To Access The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon (Author), Book Supports all formats, Such as: EPUB, PDF , AZW3, MOBI, IBA, & RTF Book Title: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Book Author: Micah Solomon (Author), Book Rating: 9+ ratings Powered by Firstory Hosting
2024-08-2400 min
Unlock: This Thrilling Full Audiobook For Busy Professionals.The Heart of Hospitality by Micah Solomon, Herve Humler - forewordPlease visithttps://thebookvoice.com/podcasts/2/audible/7714to listen full audiobooks.
Title: The Heart of Hospitality
Author: Micah Solomon, Herve Humler - foreword
Narrator: Kevin T. Collins
Format: mp3
Length: 7 hrs and 10 mins
Release date: 07-30-24
Ratings: 4.5 out of 5 stars, 4 ratings
Genres: Management & Leadership
Publisher's Summary:
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
2024-07-307h 10
Customer Experience University - Winning Loyalty & Engagement One Customer at a TimeAutonomy and Guidelines - The Art of Front-Line EmpowermentIn this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need for empowering front-line employees.
Micah Solomon, author of "High-Tech High-Touch Customer Service," champions autonomy in service roles, suggesting that while standards are necessary, they should be adaptable to meet customer needs in real-time. This episode explores ways to balance these standards with the autonomy necessary for...
2024-07-1104 minCustomer Experience University - Winning Loyalty & Engagement One Customer at a TimeAutonomy and Guidelines - The Art of Front-Line EmpowermentIn this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need for empowering front-line employees.
Micah Solomon, author of "High-Tech High-Touch Customer Service," champions autonomy in service roles, suggesting that while standards are necessary, they should be adaptable to meet customer needs in real-time. This episode explores ways to balance these standards with the autonomy necessary for...
2024-07-1104 min
The Counter Culture Mom Show with Tina GriffinFreemasonry Rituals and Symbolism in U.S. Capitol and Washington Monument - Micah Van HussTAKEAWAYSThe language used in the Declaration of Independence shows the struggle between Bible-based Masons and “enlightened” MasonsThe ceiling rotunda in the U.S. Capitol is highly symbolic and depicts George Washington “ascending” into godhoodThe pillars of Solomon used in Freemason rituals represent the globe of the earth and the celestial globeEach of these arches also represents the “blending” of heavenly and earthly DNA🛠 TOOLS AND RESOURCES FROM EPISODESecret Societies book trailer: https://bit.ly/44ec8TCKerusso T-shirts (get 15% off with code TINA...
2024-05-1527 min
Miqra Podcast"Solomon" | Season 2 EP. 6 | AJ Holloway & Levi GoldenWelcome back to the Miqra Bible Study podcast! In this enlightening episode, we turn our attention to the fascinating figure of Solomon, exploring the themes of righteousness and justice woven throughout his story. From his wisdom-filled reign to the complexities of his decisions, we'll navigate the nuances of Solomon's leadership and delve into the timeless lessons his legacy imparts. Join us as we uncover profound insights and thought-provoking reflections on the intersection of faith, governance, and moral responsibility in the life of one of the Bible's most enigmatic figures.
#bible #biblestudy #podcast #biblepodcast #levigolden #ajholloway #firstfruits #pentecostal #pentecost----more----
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2024-05-151h 20
The Bible by David AlleyMicah 4: The Will Beat Their Swords into Ploughs, Nobody Will be Afraid - David Alley | Peace ChristIn this chapter, which is very similar to Isaiah 2, Micah prophecies a time coming which seems idyllic. It is gospel times - in the days after the Messiah has come. In this video David explains how in fact these days are here right now and tells a story from the Solomon Islands to illustrate.
2024-04-2311 min
BrainfluenceMicah Solomon: The Art of Exceptional Customer ExperienceIn this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between providing personalized service without crossing into intrusiveness, introducing his "gold touch" method as a way to enrich customer interactions. Throughout the conversation, they tackle various challenges companies face, such as the ones Princess Cruise Lines encounters in delivering personalized service. Importantly, Micah emphasizes the significant impact of language on brand identity and the intricate relationship between customer service agents, AI, and customers. Micah describes the importance of employee happiness...
2024-04-2133 min
MOTIVATION FREE 4 ALL! MIND-BODY & SPIRIT 2.0The Old Testament of The New English Bible The Book of MicahThe Old Testament is a rich collection of literature that delves into the history, beliefs, and themes of ancient Israelite society. Through its diverse array of genres, including poetry, laws, creation stories, and prophecies, readers can gain a multifaceted understanding of the culture, religion, and values of the Israelites.
The Old Testament offers more than just a glimpse into Israel's past; it is a source of moral guidance and insight into God's interactions with his people. It reveals the highs and lows of human nature, from the disobedience of Adam and Eve in the...
2024-04-1119 min
Jonathan McAdam Fisk: SavedThe Prophets Make No Sense - Micah as Intro to Biblical ProphecyPreached at St Paul Lutheran Church, Rockford, Illinois on Sunday, March 17th, 2024.Support Rev Fisk at SubscribeStarOrder Rev Fisk's books at AmazonCatch Rev Fisk on A Brief History of Power podcastFor video, visit Rev Fisk's Rumble channel Get the Mad Mondays newsletter, a round up of news from a Christian perspective with encouragement from Rev FiskFind out more about the Sons of Solomon, a prayer discipline for men
2024-03-1847 minJonathan McAdam Fisk: SavedThe Prophets Make No Sense - Micah as Intro to Biblical ProphecyPreached at St Paul Lutheran Church, Rockford, Illinois on Sunday, March 17th, 2024.Support Rev Fisk at SubscribeStarOrder Rev Fisk's books at AmazonCatch Rev Fisk on A Brief History of Power podcastFor video, visit Rev Fisk's Rumble channel Get the Mad Mondays newsletter, a round up of news from a Christian perspective with encouragement from Rev FiskFind out more about the Sons of Solomon, a prayer discipline for men
2024-03-1847 min
Excelling in ChristMicah the Levite. The Bible book of Judges takes un into a world where everyone did what was right in his or her own eyes. EP. 98Interesting and quirky things happen when people do what is right in their own eyes. Judges 17 gives us an example of the odd directions self-approval can take people. Micah is a Levite, yet his interpretation of the Law in interesting spin. thus we can see why Solomon would later write, "There is a way that seems right to a man, but the end thereof if death," (Proverbs 14:12). Or, "He he trust in his own heart is a fool," (Proverbs 28:26). I hope yo enjoy this trip into the long ago past and this little slice of history.
2024-03-0420 min
The Rev. Solomon Nortey’s PodcastRISING STRONGER AFTER A FALLFriday, 26th January, 2024
Fervent In Spirit! Rev Solomon Nortey
“Rejoice not over me, O my enemy; when I fall, I shall rise; when I sit in darkness, the Lord will be a light to me.” (Micah 7:8)
2024-01-2601 min
People and Projects Podcast: Project Management PodcastPPP 401 | Customer Service Secrets Every Project Manager Must Know, with Micah SolomonSummary In this conversation, Andy Kaufman interviews Micah Solomon, author of the book Can Your Customer Service Do This? Create an Anticipatory Customer Experience that Builds Loyalty Forever. They discuss the importance of customer service and how it applies to project managers and leaders, not just people in hospitality or retail. They explore examples of good and bad customer service experiences, debunk myths about customer service, and provide strategies for improving customer service. They also discuss the concept of gold touch customer service and how it can be applied to internal customer service. The conversation concludes with insights on...
2024-01-0636 min
and then what did He say ?12/2, 2 Chronicles 1, 1 John 1, Micah 7, Luke 16Solomon’s Request for Wisdom / Solomon’s Horses and Wealth, Prologue: Our Declaration / Fellowship with God, Israel’s Moral Decline / Zion’s Vindication / Micah’s Prayer Answered, The Parable of the Dishonest Manager / Kingdom Values / The Rich Man and Lazarus.
2023-12-0224 min
and then what did He say ?12/1, 1 Chronicles 29, 2 Peter 3, Micah 6, Luke 15Contributions for Building the Temple / David’s Prayer / The Enthronement of Solomon / A Summary of David’s Life, The Day of The Lord / Conclusion, God’s Lawsuit Against Judah / Verdict of Judgement, The Parable of the Lost Sheep / The Parable of the Lost Coin / The Parable of the Lost Son.
2023-12-0129 min
and then what did He say ?11/30, 1 Chronicles 28, 2 Peter 2, Micah 5, Luke 14David Commissions Solomon to Build the Temple, The Judgement of False Teachers, From Defeated Ruler to Conquering King / The Glorious and Purified Remnant, A Sabbath Controversy / Teachings on Humility / The Parable of the Large Banquet / The Cost of Following Jesus.
2023-11-3026 min
Punk CX: Customer Experience Insights with Adrian SwinscoePaul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of AscensosToday’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance. John joins me today to talk about the evolution of the customer service outsourcing space over the last 25+ years, what their Chief Happyologist does, the role and impact of Gen AI in the outsourcing business, how it will affect the business going forward and what Ascensos Local is all about.
This interview follows on from my recent interview – Your customer does...
2023-11-281h 06Punk CX: Customer Experience Insights with Adrian SwinscoeYour customer doesn't want to know about your technology - Interview with Micah SolomonToday’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what Gold Touch Customer Service is, why we should keep technology in customer service/experience “Below Eye Level” and how to innovate in customer service amongst a host of other things.
This interview follows on from my recent interview – How to safel...
2023-11-2044 min
Don’t Miss A Thrilling Full Audiobook On Your Commute.Can Your Customer Service Do This? by Micah SolomonPlease visithttps://thebookvoice.com/podcasts/2/audible/98582to listen full audiobooks.
Title: Can Your Customer Service Do This?
Author: Micah Solomon
Narrator: Lyle Blaker
Format: mp3
Length: 4 hrs and 34 mins
Release date: 10-23-23
Ratings: 4.5 out of 5 stars, 3 ratings
Genres: Customer Service
Publisher's Summary:
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable...
2023-10-234h 34
The Duct Tape Marketing PodcastThe Secret to Building Customer Loyalty ForeverIn this episode of the Duct Tape Marketing Podcast, I interviewed Micah Solomon, an expert on customer service, hospitality, and the customer experience. He delves into the unique concept of anticipatory customer service and its powerful potential to enhance brand loyalty and drive business growth. He's a bestselling author with a fresh perspective on how businesses can transform their customer service strategies to foster enduring loyalty. Key Takeaway: Anticipatory customer service is not just about reacting to a customer's needs; it's about predicting them. By serving even the unexpressed wishes of customers...
2023-10-1922 min
The How of Business - How to start, run, grow and exit a small business.Customer Service Excellence with Micah SolomonHow to deliver Customer Service Excellence at your small business, with Micah Solomon. Micah is one of the world's leading experts on customer service. Show notes page: https://www.thehowofbusiness.com/489-micah-solomon-customer-service-excellence/ Micah is a Customer Service expert, and on this episode of The How of Business podcast he shares his vast experience helping companies deliver great customer service. He also shares actionable tips and advice from his latest book, "Can Your Customer Service Do This? Create an Anticipatory Customer Experience that Builds Loyalty Forever". Henry Lopez is the host of The How...
2023-09-1152 min
Arizona’s Family On Your SideGetting the Best Customer ServiceIs AI killing customer service? On this episode, we're talking with Micah Solomon, a customer service expert and author of several books including "Ignore Your Customers (and They'll Go Away)" and "Your Customer is the Star." We'll discuss what companies are doing wrong with customer service, what they're doing right, and what customers can do to get the very best service.
2023-05-1520 min
The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomHow to take your Customer Service from unforgivable to unforgettable, with Micah SolomonOn this weeks podcast we're joined by CX consultant Micah Solomon and author of 'Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience'. Micah reveals what it takes to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty.Watch this episode on YouTube: https://www.youtube.com/watch?v=W3qNPF2NkFsTranscript: https://www.intercom.com/blog/videos/take-your-customers-experiences-from-meh-to-unforgettable-advice-from-cx-consultant-micah-solomon/Follow the people:https://twitter.com/micahsolomonhttps...
2023-05-0426 min
The Biblical MindJewish Identity, Deconstruction, and Misusing the Bible (Marty Solomon)How do we approach the Bible? Do we see it merely as a "perfect rulebook"? A piece of literature to be picked apart? Or do we see it as something that threatens to transform us and upend our preconceptions, helping us live in accordance with God and His activity? In this episode, Dru interviews Marty Solomon, cohost, creator, and Executive Producer of The BEMA Podcast and President of Impact Campus Ministries, about his approach to reading and teaching the Bible. They consider different approaches to Scripture, from fundamentalism to textual criticism to deconstruction, and explore the ways each might...
2023-01-2034 min
Storyside ChurchThe Greatest Story Ever Told Part 1 | Pastor Micah Pelkey Story: An account of incidents or events. Luke 1 30 And the angel said unto her, Fear not, Mary: for thou hast found favour with God.31 And, behold, thou shalt conceive in thy womb, and bring forth a son, and shalt call his name Jesus.32 He shall be great, and shall be called the Son of the Highest: and the Lord God shall give unto him the throne of his father David:33 And he shall reign ov...
2022-12-0447 min
The Christian Car Guy Radio ShowSong of Solomon 7:11 In The White Fields Jesus Has You CoveredSong of Songs 7:11 Come, my beloved, let us go forth into the field; let us lodge in the villages. John 4:35 comes to life as He quoted Micah 6:15 and so much about the first will be last is revealed in this episode...
2022-11-2907 min
Purposely Driven PodcastMicah Nicholas: United Way Community and Family Engagement CoordinatorFor Micah, community involvement & engagement is second nature.
Micah currently serves as the Community and Family Engagement Coordinator for United Way of Acadiana and Love Our Schools, an organization dedicated to engaging the community to improve lives through leadership and education. In this role, he works to lead CAFÉ efforts to increase, organize, and coordinate community-based resources in support of principals' strategies for increased community engagement on their campuses.
Originally from New Iberia, Louisiana, Micah has a degree in Psychology from Sewanee: The University of the South and is currently pursuing a master’s degree in...
2022-07-1528 min
Dead End: Crime and PoliticsEPISODE 5: New Jersey’s Other BossJohn Sheridan’s decision to go work at Cooper University Hospital came at a curious time. It was just months after news about the Palmyra tapes came out. The tapes caught George Norcross bullying and offering a favor to a small town official; they are a rare instance where evidence emerged of the rough and tumble side to the south Jersey political machine. An email shows Norcross' control over the state legislature and city council members in Camden explain what it means to be a "yes yes" person.
• Kelly Francis, union organizer and Camden activist
• Kevin...
2022-05-1729 minDead End: Crime and PoliticsEPISODE 5: New Jersey’s Other BossJohn Sheridan’s decision to go work at Cooper University Hospital came at a curious time. It was just months after news about the Palmyra tapes came out. The tapes caught George Norcross bullying and offering a favor to a small town official; they are a rare instance where evidence emerged of the rough and tumble side to the south Jersey political machine. An email shows Norcross' control over the state legislature and city council members in Camden explain what it means to be a "yes yes" person.
• Kelly Francis, union organizer and Camden activist
• Kevin...
2022-05-1729 min
The Customer Experience Bus - Fun On the Road To Customer Loyalty & ReferralsDestination: Memorable Customer Experiences with Micah SolomonMicah Solomon is a hands-on customer service consultant, trainer and training designer, keynote speaker, and one of the world's leading experts on customer service, company culture, and the customer experience. Termed “the world's #1 customer service turnaround expert” by Inc. Magazine, he’s been named by The Financial Post as “The New Guru of Customer Service Excellence.” A bestselling author, Micah’s five books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is also a Senior Contributor to Forbes where he covers the subjects of customer service, the customer experience, and company cult...
2021-11-1647 min
THE SOLOMON HUSTLES PODCASTThe Solomon Hustles Podcast - with Micah Berner of Cecil and Lime RestaurantIf you want to add flavor in your life, join The Solomon Group together with Micah Berner, as he share his wonderful journey and how he established the Cecil and Lime Restaurant. Micah Berner is an entrepreneur, musician and business owner who has a beautiful taste of success in growing his business and his passion!
The Solomon Group is your Local, Real Estate Experts in Springfield, Ohio. Full-time Realtor, Full-time Investor, Full Time Service and Expertise. Specializing in Residential, Multi-Family, Land and Commercial Real Estate.
Our Real Estate Group specialized in helping buyers, sellers and in...
2021-10-0632 min
Wedding Business SolutionsThe answer is Yes. Now, what was the question?This is a quote I read on the Forbes.com website by Micah Solomon – “The answer is Yes. Now, what was the question?” It’s such a powerful way to approach the customer experience. However, too often people’s first reaction is to say “no”, or to resist anything that’s outside your normal procedures. “No” can be a powerful word in sales, but in the customer experience you want to default to “yes” whenever possible, and even sometimes when the ‘yes’ the customer wants isn’t possible. Listen to this new 12-minute episode and find out how to have less confrontation...
2021-08-1812 min
Michael VirardiThe Customer Experience Show™ Episode #7 - Micah SolomonMicah Solomon is a hands-on customer service consultant, keynote speaker, and trainer, and one of the world's leading experts on customer service, company culture, and the customer experience. Considered to be “the customer service turnaround expert,” he’s been named by The Financial Post as “The New Guru of Customer Service Excellence.”
2021-07-2324 min
Hospitality Live with RupeshShow #21 - How to Deliver the Ultimate Customer Service Experience featuring Micah SolomonHow to Deliver the Ultimate Customer Service Experience featuring Micah Solomon Learn how to... • Hire, onboard & train exceptional employees. • Turn around and recover upset guests. • Build a world-class customer service culture. 👍Like 📍Comment what city you're watching from Enter for your chance to win a free copy of Micah's latest book - #personaldevelopment #productivity #customerservice #hotels #hospitality Sponsored by PerfectLabor by Hotel Effectiveness Save 30% OFF setup when you use this link: www.hoteleffectiveness.com/rupesh--- Support this podcast: https://anchor.fm/rupeshco/support
2021-03-131h 09
Real Estate News Radio with Rowena PattonEpisode 532: Secrets about Septics with Micah SolomonSend a textJoin guest Micah Solomon and get answers to the most frequently asked real estate questions. Micah brings years of experience to AllstarPowerhouse, both in his real estate experience in residential home sales and remodeling homes for sale. Whether you’re a first time buyer or repeat buyer, here are some answers to the questions that come up most often.Would you like more info? Search at www.MountainHomeHunt.com, hit CONTACT US on that site or give us a call at 828.333.4483. For an Allstar Experience, See all of our...
2021-02-1454 min
The Remarkable Leadership PodcastKevin's Lessons from the Top Episodes of 2020Kevin shares the top downloaded episodes of 2020. As he recounts each episode, he shares his lessons learned from the conversation. This episode is brought to you by… From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model. Podcasts Mentioned Eat, Sleep, Work with Bruce Daisley. Answering Life's Great Question with Tom Rath. Understanding Power with Deborah Gruenfeld. Your Customer Service Playbook with Micah Solomon. Leader Farming with Zach Thomas. Leadership, Communication and Credibility with Jack Modzelewski. A Timely Conversation about Remote Work with Wayne Turmel. Lessons that Drive Business Success with Kim Lo...
2020-12-3035 min
Answers From Scripture142 Answers From Scripture Season 1 142 Christmas Peace (Micah 5)Why does the birth of Jesus bring peace to hearts? Soldiers heard Christmas songs rising from enemy trenches and soon the soldiers were sharing pictures and gifts celebrating the birth of Jesus. Can the birth of Jesus really stop bullets and bombs?This story is documented at the following website:
https://www.firstworldwar.com/features/christmastruce.htm
In this episode, we discuss how reliable God is and look at the many prophecies confirmed by Jesus (Micah 5) - G R E A T - Gift, Reliable, Experience, Atonement, True.
We are grateful...
2020-12-2711 minAnswers From Scripture128 Answers From Scripture Season 1 128 Christmas Wise Men (Matt 2, Micah 5)What can we learn from the Wise Men in our journey? What does the Bible say? The Bible has many stories of people seeking treasure and what they are wiling to do to find that which is precious. The Wise Men searched the scripture and discovered the Messiah was on His way and left the comforts of home to find Jesus. What scriptures did they have? Can we find what they did so long ago? In this episode we discuss how the priest agree with the Wise Men that the Messiah is coming and supply...
2020-12-1011 min
That Feeling PodcastGARAGE NATION WITH MICAH & SOLOMON FROM BSKJoin us on a nostalgic journey through UK Garage. Today's guests are Micah & Solomon from Brixton Soup Kitchen and we discuss UK garage as a founding sound in the UK music scene, growing up on council estates and Teen raves like Hot boys meet Buff girls and Teen Delight. We talk about the ultimate garage tunes that will live forever e.g 21 seconds by So Solid Crew & Flowers by Sweet Female Attitude and we couldn't forget So Solid's legendary feature on Top of the Pops. If you grew up in the UK get ready to take a trip down me...
2020-10-2559 min
A Brush with Death2020 Virtual International Convention Keynote Speaker PreviewGet ready to be inspired! Convention keynote speakers Micah Solomon and Brett Culp join host Gabe Schauf to give you a peek behind the curtain of the NFDA 2020 Virtual International Convention & Expo! These highly rated presenters are igniting audiences through their books, films and speeches, and this is your opportunity to hear them for yourself. Both will be keynote speakers at this year's convention delivering presentations on customer service and leadership – two of today's most pressing topics in business! Keynote addresses are sponsored by Homesteaders and Batesville. Micah Solomon Author & Keynote Speaker Micah Solomon is one...
2020-10-1347 min
Fireside chats without the firesSeason 1 : Episode 27 -"Ignore your Customers (and they will go away)" with Micah SolomonNeal and Paul are joined on today's podcast by Micah Solomon. He is one of today’s best-known customer service and customer experience consultants. He’s known as “the customer service turnaround expert”–the person whom companies in every industry call on to transform their customer service and build a true customer service culture. Micah’s bestselling books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a Senior Contributor to Forbes and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, the Harvard Business Review, the New York Times, and the Washi...
2020-09-2532 min
The Operational Excellence ShowOpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!I recently read an article in Forbes by Micah Solomon, a customer service and customer experience consultant. He had interviewed Yael Ron, the General Manager of the Ritz Carlton Hotel in San Francisco! And boy - I loved the points Micah brought across - hence I'm sharing them here with you - looking at it through the lens of a contact centre leader! What does it take for my centre to become the Ritz-Carlton of Contact Centers? Let me start with a quote from Yael Ron: "To create an exceptional customer experience, you don't start...
2020-09-2515 min![[CLIC] Connect](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded/3093554/3093554-1645813557376-39c666dd6d329.jpg)
[CLIC] ConnectMicah Solomon Author, Sr. Contributor Forbes.com, Keynote Speaker & Customer Service ConsultantJoining the conversation on the [CLIC] Podcast today is Micah Solomon Author, Sr. Contributor Forbes.com, Keynote Speaker & Customer Service Consultant. We are talking aboutHotels, My Daughter In-Law, Customer Service, Books and more.....
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2020-09-2227 min
Truth For Youth with Micah Murphree#21. PURSUIT OF GRATIFICATION, HAPPINESS, & JOYEpisode 21
So many people believe the purpose of life is to be Happy or the Pursuit of Happiness! It's a misconception. I believe most people are actually pursuing gratification instead of happiness. And in reality they should be pursuing Joy instead of happiness! Today I talk about all 3 of these concepts and how they relate and how they are very different. Only Joy will fulfill us in the end. Gratification and Happiness will always leave us empty and/or wanting more.
Solomon who had it all - Money, Power, Fame, Wisdom, and Women - had this to...
2020-07-3033 min
Hospitality AcademyEP #41 – Creating a Customer Service Culture with Micah SolomonCreating a Customer Service Culture with Micah SolomonIn this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company culture. He is the author of IGNORE YOUR CUSTOMERS (AND THEY’LL GO AWAY): The Simple Playbook for Delivering the Ultimate Customer Service Experience (2020).“Company culture” is a buzz-phrase that has risen to prominence in recent years. Micah, however, believes the term is misunderstood by many boardroom individuals to mean little more than ping-pong tables and bean bag chairs. With this in mind, Micah prefers to speak of a diff...
2020-03-1543 min
The Duct Tape Marketing PodcastGreat Experiences Make for Loyal CustomersMicah Solomon is a best-selling author and keynote speaker on the topic of bottom-line growth through customer service. The good news is, more brands today are offering better customer service than ever before. The bad news is, customer's expectations are higher than ever, too. How can your brand create an experience that helps you keep customers around? Solomon shares how to hire the right customer service team, how to train them once they're on board, and talks about even more from his latest book, Ignore Your Customers (and They'll Go Away).
2020-03-0422 min
Crack the Customer Code409: Micah Solomon, Customer-First ApproachDemands are rising, and companies have to keep on evolving. They want to strive to be the 'Amazon's' of their industry and offer stellar customer experience, but it's not as easy as some think. Plus, you need to know how to hire the right people for customer service. Micah Solomon has a lot of intriguing advice and many ideas on how you can improve customer experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
2020-03-0333 minPunk CX: Customer Experience Insights with Adrian SwinscoeRethinking the experience of life insurance - Interview with Adam Weinberg of Haven LifeToday’s interview is with Adam Weinberg, the brand director at Haven Life, a digital life insurance agency that’s backed and wholly owned by MassMutual. Adam joins me today to talk about innovating in a very traditional industry, magic tricks, what we can learn from Haven Life’s experience and what are the main things that we should be doing to improve the customer’s experience.
This interview follows on from my recent interview – If you don’t ignore your customers and create a service culture then you won’t have to worry about the competition – Interview with M...
2020-02-2830 min
Secrets of SuccessMicah Solomon – Ignore Your Customers and They’ll Go AwayBill Horan interviews Micah Solomon author of IGNORE YOUR CUSTOMERS AND THEY'LL GO AWAY. Micah will discuss why only the highest level of customer service is good enough, the 3 ways top flight customer service increases, the revenue of a business, why a business should exhibit "automatic positivity," and how and why a business should have a customer service minute everyday.
2020-02-2329 minPunk CX: Customer Experience Insights with Adrian SwinscoeIf you don't ignore your customers and create a service culture then you won't have to worry about the competition - Interview with Micah SolomonToday’s interview is with Micah Solomon, a best-selling author, hands-on customer service consultant, keynote speaker, trainer, and one of the world's leading experts on customer service, company culture, and the customer experience. He is also considered to be “the customer service turnaround expert”. Micah joins me today to talk about his new book: Ignore Your Customers (and They'll Go Away), what it’s all about, what we can learn from it and what are the main things that we should be doing to improve the customer's experience.
This interview follows on from my recent interview – Insights from 100 o...
2020-02-1853 min
Experience by DesignMicah Solomon on Ignore Your Customers and They'll Go AwayMicah Solomon had dreams of wanting to be a rock star. When that wasn't going to happen, Micah's new journey took him from opening up a recording studio that became a manufacturing business, which then led him to be a Customer Experience star. In this episode of Experience by Design podcast, Micah visit the Experience by Design studio to talk about his new book, "Ignore Your Customers and They'll Go Away." We explore how to create a company culture that is experience-centric and which listens to voices of customers and employees alike. Micah also provides practical tools from his...
2020-02-1255 min
Experience This!EP088: Ignoring, Chatting, and Returning!Learn about ways to make your customers go away, the exploding popularity of live chat, and how one retailer offers “returns made easy”... just not the retailer that advertises it. Bite-Sized Delights From the Episode: • What Not to Say - Micah Solomon shares words and phrases to avoid in a customer-focused culture in his book, Ignore Your Customers (And They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience • Up Your Chat Game - Comm100's "Live Chat Benchmark Report 2020" details trends in chat statistics including the use of co-browsing, proactive chatting, an...
2020-02-1130 min
Take The LeadBringing Technology To Education With Dr. Peter Hirst and Delivering Exceptional Customer Service With Micah SolomonWith the vast technological access we have today, a bigger room for experimentation opportunities has opened up. Talking about the great and exciting things in the world of technology and bringing that information through his educational programs is Senior Associate Dean for Executive Education at MIT Sloan School of Management, Dr. Peter Hirst. In this episode, Dr. Hirst shares with Dr. Diane Hamilton his journey from London to MIT along with the latest about artificial intelligence and access to information. Known for his innovative executive education programs for individuals and companies, Dr. Hirst lets us in on how he...
2020-01-241h 00
The Remarkable Leadership PodcastYour Customer Service Playbook with Micah SolomonCustomer Service…if we aren't serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They'll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating is...
2020-01-1538 min
Connect to Top-Rated Audiobook Collection in High QualityIgnore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience - Micah SolomonPlease visit https://thebookvoice.com/podcasts/1/audiobook/375056 to listen full audiobooks.
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Author: Micah Solomon
Narrator: Jakob Lewis, John Behrens, Gabe Wicks
Format: Unabridged Audiobook
Length: 5 hours 16 minutes
Release date: January 14, 2020
Ratings: Ratings of Book: 5 of Total 2
Ratings of Narrator: 5 of Total 2
Genres: Marketing & Advertising
Publisher's Summary: The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's...
2020-01-145h 16Get Complete Digital Audiobooks on Any DeviceIgnore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience (Written by Micah Solomon)Please visit https://thebookvoice.com/podcasts/1/audiobook/375056 to listen full audiobooks.
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Author: Micah Solomon
Narrator: Jakob Lewis, John Behrens, Gabe Wicks
Format: Unabridged Audiobook
Length: 5 hours 16 minutes
Release date: January 14, 2020
Ratings: Ratings of Book: 5 of Total 2
Ratings of Narrator: 5 of Total 2
Genres: Sales & Retail
Publisher's Summary: The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's...
2020-01-145h 16
Tune In To Into A Eye-Opening Full Audiobook While Cooking.Ignore Your Customers (And They'll Go Away) by Micah SolomonPlease visithttps://thebookvoice.com/podcasts/2/audible/98554to listen full audiobooks.
Title: Ignore Your Customers (And They'll Go Away)
Author: Micah Solomon
Narrator: Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
Format: mp3
Length: 5 hrs and 16 mins
Release date: 01-14-20
Ratings: 4 out of 5 stars, 32 ratings
Genres: Customer Service
Publisher's Summary:
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
2020-01-145h 16
Read to Lead Podcast301: Delivering the Ultimate Customer Service Experience with Micah SolomonIn Ignore Your Customers (and They'll Go Away), Micah reveals the secrets of how you can transform your own customer service and culture.
2020-01-1337 min
The Entrepreneurship Elevated PodcastMicah Solomon: Delivering Exceptional Customer ServiceCustomer service is the new marketing. Give great customer service and customers spread the word through social media. Give bad customer service, and customers spread the word even more. Micah Solomon, a leading expert in customer service, shares insights to a winning process. Welcome to Episode 287 of the Entrepreneurship Elevated Podcast!
2020-01-1346 min
The Cash Flow Academy ShowCreate Top-Notch Customer Service (Episode 83)SUMMARY: Your customers are always in charge even if they're not only right. Discover how to serve customers so they will grow your business. Micah Solomon joins Andy to discuss ... Read More
2020-01-1229 minPunk CX: Customer Experience Insights with Adrian SwinscoeCustomer service, customer experience and millennials - Interview with Micah SolomonToday’s interview is with Micah Solomon, a speaker, consultant, and bestselling author on customer service, the customer experience, and company culture. He's also a fellow Forbes contributor and joins me today to talk about his new ebook (Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business), what are the biggest lessons that firms should be learning right now with regards to the rise of new types of customers and what actions they should be taking.
This interview follows on from my recent interview: Compliments received are a leading indicator of...
2019-12-2729 minPunk CX: Customer Experience Insights with Adrian SwinscoeBehavioural science is a gold mine for service design and customer experience - Interview with Nicolae NaumofToday’s interview is with Nicolae Naumof, an applied behavioural science specialist, who helps businesses to increase customer satisfaction and increase profitability. Happier Customers & Higher Profitability through Behavioural Science Applied in Service Design is his motto. I came across Nicolae (Nick) following a Twitter exchange between Wim Rampen and Graham Hill regarding ‘applied behavioural economics and #gamification in the design of services. Nicolae joins me today to talk about his ebook:It Makes (No) Sense: In between the Joy of Gaining and the Fear of Losing, which is a 'mini-encyclopedia of behavioural science’, how we can apply behavioural science in ser...
2019-12-2731 min
The BEMA Podcast104: Innocent as DovesMarty Solomon and Brent Billings listen to the second major discourse given by Jesus as he sends out his disciples on a mission to bring the Kingdom.Discussion Video for BEMA 104Matthew — BibleProjectMatthew Poster — BibleProjectBEMA 50: Micah — JudgeTranscript for BEMA 104Support The BEMA Podcast
2019-02-1439 min
Socially Supportive: Customer Care the Social WayEpisode 230 – Social Care Stats and Trends by Provide Support Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you!
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2018-07-1819 min
Experience This!EP016: Glowing, Sporting, and Surprising!Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game. Bite-Sized Delight from the Episode: Surprise and delight isn’t a strategy, it comes from going above and beyond when you don’t have to. Great customer service means constant work and a commitment to your employees. At the end of the day, employees are always central to the customer experience. Are You Looking for Things We Referenced? Dan’s Fireplace Guy (ask for Bryan Smyth)
2018-01-0936 min
Experience This!EP008: Fiddlesticks, Fiber Optics, and Fumbles!Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you'll earn their business for years to come. So don't pull a CX bait-and-switch by fumbling the handoff! Bite-Sized Delight from the Episode: How alternative swear words can cut the tension and keep your brand human during tough situations. Why going above and beyond will always pay off when it comes to customer loyalty. The transition from sales to customer retention sets the tone for your relationship... handle them with care! Are You Looking...
2017-11-0731 min