Shows
Hire and Empower with Molly McGrathEpisode #305: Mastering Communication for Legal LeadersIn this episode, Molly breaks down what mastering communication really looks like for legal leaders—from handling those “Gotta minute?” interruptions to leading clearer, more productive meetings. She shares simple strategies like setting office hours, understanding team communication styles with the Kolbe A Index, and creating space for better conversations that actually move things forward. Key Takeaways: Understanding and utilizing different communication styles through the Kolbe A Index can significantly improve workplace efficiency and team interactions. Establishing a structured approach to managing "Got a minute?" moments can streamline communication and reduce workflow disrupti...2025-05-0721 min
Hire and Empower with Molly McGrathEpisode #304: Time, Energy & Law Firm ProductivityIn this episode, Molly shares how creating an "Ideal Law Firm Week" can dramatically boost law firm productivity, reduce stress, and build a thriving firm culture. She dives into strategic time management, proactive calendar planning, and energy optimization to help law firms streamline operations, improve revenue flow, and enhance client interactions. Key Takeaways: Creating an Ideal Week: Building a week around priorities—not constant reacting—can breathe new life into your law firm’s workflow. Importance of Energy: Beyond time and money, maintaining a positive and energetic atmosphere is crucial for successf...2025-04-3010 min
Hire and Empower with Molly McGrathEpisode #303: Mindset and Habits for Law Firm TeamsIn this episode, Molly unpacks the "Elevate to Excellence" framework—a powerful system for transforming law firm performance through intentional mindset and habits. She highlights how clearly defined outcomes, aligned team goals, and transparent communication create high-performance cultures rooted in accountability and trust. Molly also illustrates how embracing a CEO mindset and shared rules of engagement can shift daily interactions from vague to visionary. Key Takeaways: Clearly Define Goals: Establish desired outcomes for the firm, team, and individual roles. Effective Communication: Prioritize honest conversations and consistent real-time decision-making. Adopt a CE...2025-04-2210 min
Hire and Empower with Molly McGrathEpisode #302: How To Skyrocket Your Law Firm SalesIn this episode, Molly is joined by Sylvia Garibaldi, founder of SG & Associates, to explore how law firms can boost sales through modern marketing and visibility strategies. They discuss the mindset shift attorneys need to embrace sales, highlighting the power of online presence, strategic content, and referral partnerships. This conversation offers actionable insights for driving law firm sales through consistent engagement and a multi-channel marketing approach. Key Takeaways: Mindset Shift: Overcoming fear and imposter syndrome associated with self-promotion is crucial for legal professionals to achieve business growth. Ideal Client Strategy: Identifying bo...2025-04-1634 min
Hire and Empower with Molly McGrathEpisode #301: Implementing Employee Growth and Incentive PlansIn this episode, Molly breaks down how law firms can implement effective employee growth and incentive plan strategies to boost accountability, engagement, and retention. She shares actionable steps, templates, and insights on systematizing growth reviews, creating transparent compensation structures, and fostering a culture of continuous feedback and development. Key Takeaways: Implementing structured quarterly employee growth plans and systematic reviews can significantly enhance team motivation and productivity. Incentive-based compensation plans align individual and organizational goals, fostering a culture of engagement and accountability. Encouraging self-reflection and coaching during employee reviews can le...2025-04-0837 min
Hire and Empower with Molly McGrathEpisode 300: Strategic Retreats that Work for Law FirmsIn this episode, Molly breaks down a proven, step-by-step approach to hosting powerful quarterly strategic retreats tailored for law firms. From preparation to execution, she shares how to create focused, distraction-free sessions that align your team, spark collaboration, and drive “power projects” forward. She also offers actionable strategies to help firms achieve long-term goals and build stronger, more cohesive teams. Key Takeaways: Schedule and plan quarterly strategic retreats ahead of time, ensuring alignment with stakeholders. Emphasize pre-work and agenda-setting to streamline retreats and focus on key strategic priorities. Engage team m...2025-04-0134 min
Hire and Empower with Molly McGrathEpisode 299: Unlocking Potential with Targeted KPIs and BonusesIn this episode, Molly explores how law firms can unlock potential across all roles—from intake and client services to paralegals and attorneys—by aligning each position with clear, data-driven KPIs. She shares real-world success stories, like Alejandro’s, to demonstrate how even underestimated team members can become powerful drivers of growth, efficiency, and client satisfaction when empowered with the right metrics and incentives. Key Takeaways: Role Empowerment through KPIs: Establishing specific, role-based KPIs in law firms transforms each employee into a critical contributor towards the firm's success. Incentivized Performa...2025-03-2532 min
Hire and Empower with Molly McGrathEpisode 298: Mastering Weekly Reporting of Law Firm MetricsIn this episode, Molly explores how weekly reporting can transform law firm efficiency and profitability. She introduces a 'state of the union' report that provides a comprehensive view of operations and emphasizes the importance of weekly coaching sessions with experts to refine CRM workflows, analytics, and performance metrics. Tune in now to discover how weekly reporting can revolutionize your law firm’s success! Key Takeaways: Comprehensive Reporting: Leverage detailed reports to gain insights into law firm operations, helping identify areas for improvement and facilitating informed decision-making. Continuous Learning: Engage in regular coac...2025-03-1929 min
Hire and Empower with Molly McGrathEpisode 298: Mastering Weekly Reporting for Law Firm MetricsIn this episode, Molly explores transformative strategies for law firms to boost efficiency and productivity. She introduces a key report serving as a "state of the union" for firm operations and highlights the value of expert-led weekly coaching to refine CRM workflows and law firm metrics. Emphasizing continuous learning, Molly shares how leveraging weekly reporting tools, strategic communication, and a mix of traditional and modern systems can streamline operations, enhance decision-making, and drive firm-wide growth. Key Takeaways: Comprehensive Weekly Reporting: Leverage detailed reports to gain insights into law firm operations, helping identify ar...2025-03-1829 min
Hire and Empower with Molly McGrathEpisode 297: The Weekly Marketing Meeting ToolsIn this episode, Molly breaks down the essentials of weekly marketing meetings and how they drive law firm growth. She shares a proven blueprint for success, covering time chunking, strategic calendar management, and the key role these meetings play in keeping your firm on track. Learn how to hardwire weekly marketing meetings into your schedule to ensure consistency, accountability, and long-term success. Key Takeaways: Structured Scheduling: Implement time templates and chunking to optimize productivity and energy management. Prioritizing Marketing Meetings: Move marketing discussions to strategic times in the week to ensure fo...2025-03-1138 min
Hire and Empower with Molly McGrathEpisode 296: 9 Steps to Refocus Your Boss and Be ProductiveIn this episode, Molly delves into the "9 Steps to Respectfully Focus Your Boss," a framework for boosting productivity and profitability in law firms. As legal professionals juggle client work and firm operations, Molly highlights the power of structured frameworks and strategic meetings. This episode is a practical guide for legal administrators looking to keep their boss focused and efficient—without overstepping boundaries. Key Takeaways: Weekly Marketing Meetings: Instituting a non-negotiable weekly marketing meeting is pivotal, ensuring all marketing initiatives are structured and focused, aligning with overall revenue goals. Set Boundaries and Clar...2025-03-0445 min
Hire and Empower with Molly McGrathEpisode 295: Designing Time Templates to Maximize EfficiencyIn this episode, Molly dives into maximizing your law firm efficiency and how to take control of your time with time templates. She walks through creating an "Ideal Week" that aligns with your firm's revenue goals and growth plans. By focusing on strategic task management, streamlined operations, and shared accountability, she shares how legal teams can cut through the chaos, stay organized, and run a smoother, more productive practice. Key Takeaways: Time Management Mastery: Implementing the "Ideal Week" framework helps law firms strategically manage their time, aligning daily operations with long-term revenue goals. Te...2025-02-2643 min
Hire and Empower with Molly McGrathEpisode 294: Creating Law Firm Systems Without the AttorneyIn this episode, Molly delves into the structured approach to building law firm systems that drive efficiency and solve operational challenges. She outlines a clear framework for law firm administrators and team members to follow, ensuring smoother workflows and optimized processes. Key Takeaways: Purpose-Driven System Building: Clearly define the purpose and tackle processes causing the most pain. Leveraging AI and Technology: Utilize AI tools for documentation and systemization, significantly reducing manual workload. Project Management Skills: Conduct structured interviews with attorneys and other stakeholders to create scalable workflows. En...2025-02-1849 min
Hire and Empower with Molly McGrathEpisode 293: Mastering Job Descriptions for Law Firm Efficiency and GrowthIn this episode, Molly delves into the intricacies of job descriptions, focusing on clarity and ownership. Understanding the difference between job ads and descriptions, she guides you through auditing, time-tracking, and creating personalized roles. Learn how to empower your team and address capacity issues strategically. Key Takeaways: Systematize for Success: Understand the necessity of clear, actionable job descriptions to support firm goals and free up leadership from operational tasks. Collaborative Creation: Encourage team involvement in crafting and refining job descriptions to enhance ownership, efficiency, and clarity. Data-Driven Decisions: Employ str...2025-02-1120 min
Hire and Empower with Molly McGrathEpisode 292: The Art of Running CEO and Stakeholder MeetingsIn this episode, Molly McGrath breaks down the strategies behind running team meetings that boost productivity and create clarity in law firms. She shares how structured communication and systematic approaches can transform your team into a high-performance powerhouse. Molly covers essential topics like defining key team roles, the value of the Kolbe assessment, and how to run stakeholder meetings that actually get results. Key Takeaways: Establish a critical team member to lead meetings for more structured and outcome-focused sessions. Develop a consistent weekly meeting agenda to streamline communication and enhance productivity....2025-02-0423 min
Hire and Empower with Molly McGrathEpisode 291: Employee Dress Code Etiquette in Law FirmsIn this episode, Molly is joined by Lee Heyward, founder of The Prosperous Image, to explore the challenges of managing dress code etiquette and how it influences a law firm's branding and client perceptions. Lee shares her journey from a personal stylist to helping law firms upgrade their professional appearance, underscoring the importance of image in driving sales and client trust. Key Takeaways: Align Dress Codes with Firm Branding: It's crucial to discuss and establish a clear dress code that aligns with the firm's brand from the hiring phase to ensure cohesiveness an...2025-01-2844 min
Hire and Empower with Molly McGrathEpisode 290: The House Rules of EngagementIn this episode, Molly takes listeners inside The Law Firm Admin Bootcamp + Academy™. She unravels the intricacies of creating robust 'House Rules of Engagement' within a law firm, a set of guidelines ensuring respectful, efficient workflow and collaboration. Molly also shares essential strategies for law firm success, such as embracing discomfort, having courageous conversations, and cultivating a team-centric approach. Key Takeaways: Embrace discomfort and have courageous, timely conversations to facilitate effective team functioning. Establish clear 'House Rules of Engagement' that foster respect, shared objectives, and accountability. Adopting a progress-not-perfection mind...2025-01-2116 min
Hire and Empower with Molly McGrathEpisode 289: Think Like a Lawyer, Act Like an EntrepreneurIn this episode, Molly sits down with Stephen E. Seckler, Esq., President of Seckler Attorney Coaching, to explore the transformative power of combining legal expertise with an entrepreneurial mindset. They discuss how lawyers can shift from skeptics to visionary entrepreneurs by focusing on building genuine relationships and fostering trust. The conversation takes a deep dive into the evolution of legal marketing from the 80s and 90s to today, shedding light on how lawyers are redefining business management in the modern era. Key Takeaways: Embrace Entrepreneurial Thinking: Lawyers can boost their practice by ad...2025-01-1429 min
Hire and Empower with Molly McGrathEpisode 288: Employee to Intrapreneur and a Bigger PaycheckIn this episode, Molly introduces the transformative power of shifting from an employee to an intrapreneur mindset. She emphasizes the notion that true income and value arise from impact rather than mere completion of tasks. By framing challenges as opportunities for breakthroughs, intrapreneurs take ownership and develop a leader-like approach to their roles. Key Takeaways: Employee vs. Intrapreneur Mindset: Traditional employee mindsets focus on task completion and waiting for instructions, whereas intrapreneurs take initiative and own their roles fully. Value of Proactivity: Intrapreneurs seek solutions, embrace breakdowns as opportunities for breakthroughs, and...2025-01-0706 min
Hire and Empower with Molly McGrathEpisode 287: The Truth About Hiring Without Legal ExperienceIn this episode, Molly is joined by Alejandro Salinas Castro, CSC, Law Offices of Andrew G. Rosenberg, P.A. Listen to his inspiring journey of transforming a law firm’s operations without prior legal experience. Dive into how Alejandro’s fresh perspective and data-centric approach turned Andy Rosenberg’s estate planning practice into a multimillion-dollar success. This episode is a case study in defying traditional hiring practices and underscores why legal experience should not be a prerequisite for new hires. Key Takeaways: Hiring non-traditional candidates brings fresh perspectives and innovation to law firms, leading...2024-12-3149 min
Hire and Empower with Molly McGrathEpisode 286: Transform Your Firm with Daily Progress ReportsIn this episode, Molly introduces the concept of the daily progress reports as a pivotal tool for instilling accountability and enhancing performance across teams. By sharing practical strategies and outlining the benefits of pen-to-paper approaches over digital methods, she illustrates how law firms can achieve quick, effective wins. Key Takeaways: Daily progress reports are critical tools that help law firms systematize accountability and elevate team performance. Implementing pen-to-paper methods can enhance focus, reduce misunderstandings, and improve engagement. Developing intrapreneurial mindsets within a firm boosts effectiveness and positions team members as...2024-12-2422 min
Hire and Empower with Molly McGrathEpisode 285: Legal Teams, Would You Say You’re Happy in Your Firm?In this episode, Molly sheds light on how negative workplace environments damage the morale and health of legal teams. Her powerful discourse lays bare the unfortunate norm of gossip, exclusion, and hostility that some legal staff face, emphasizing the critical role attorneys play in perpetuating or dismantling these toxic environments. She provides a strategic framework for law firm leaders to foster a more respectful and collaborative culture. Key Takeaways: Hostile Work Environments: Many paralegals share the experience of working in toxic conditions, marked by gossip and exclusion, often perpetuated and allowed by seni...2024-12-1714 min
Hire and Empower with Molly McGrathEpisode 284: The Black Hole of Legal Marketing StrategyIn this episode, Molly dives into the common pitfalls law firms face in their marketing efforts. She deciphers the "soul-sucking black hole" of legal marketing where resources are drained with minimal accountability or visibility of results. She emphasizes the importance of clear, documented strategies that align with the firm's marketing objectives, ensuring every effort, from social media to community outreach, is accounted for. Key Takeaways: A significant number of law firms lack a centralized and strategic marketing plan, resulting in wasted resources and inefficiency. Basic tools like Excel, Trello, and Asana can...2024-12-1006 min
Hire and Empower with Molly McGrathEpisode 283: When Your Team Doesn’t Report Numbers and Metrics ConsistentlyIn this episode, Molly dives into the challenges law firms face with consistent numbers and metrics reporting and shares creative solutions to bridge communication and understanding gaps. She also introduces a unique "Metric Scavenger Hunt" exercise used within a legal mastermind group. Key Takeaways: Effective metrics reporting in law firms requires clarity and accessibility; creative visualization methods can enhance comprehension. Teams often track metrics efficiently, but attorneys may need guidance on accessing and understanding these reports independently. The "Metric Scavenger Hunt" exercise revealed a disconnect between teams' data management and...2024-12-0313 min
Hire and Empower with Molly McGrathEpisode 282: Why Operations Need to Stay Out of RecruitingIn this episode, Molly dives deep into the pitfalls and tribulations of legal recruiting, particularly emphasizing why operations should stay out of the recruiting process. She shares invaluable wisdom from her years in the industry and paints a vivid picture of the current recruiting landscape characterized by operational missteps and HR managers’ reactive decision-making processes. Key Takeaways: Time is Critical: The legal recruitment process should be swift and efficient, as delays can lead to losing top candidates. Role of HR and Operations: HR managers and operations teams often complicate the recruitment pro...2024-11-2612 min
Hire and Empower with Molly McGrathEpisode 281: When Your Team Says They're Tapped OutIn this episode, Molly dives into a pressing issue faced by many organizations: feeling tapped out when it comes to team capacity. She shares a detailed approach to converting capacity constraints into growth opportunities. This episode provides valuable insights for entrepreneurs and leaders aiming to streamline their processes and enhance team performance. Key Takeaways: Conduct capacity workshops to systematically address and resolve team overload, transforming limits into avenues for growth. Engage in time effectiveness exercises to analyze and optimize team capacity and focus. Regularly review and strategize around job d...2024-11-1908 min
Hire and Empower with Molly McGrathEpisode 280: Money UnmaskedIn this episode, Molly delves deep into the transformative concepts found in Garrett Gunderson's book, "Money Unmasked: Unlearn, Unlock, and Take Back Control of Your Finances and Life." She emphasizes the importance of breaking free from limiting beliefs about money and success. Molly also shares powerful insights into adopting a mindset of abundance, where time and wealth become tools for creating value and growth, rather than sources of stress. Key Takeaways: Unlearn limiting beliefs about money and adopt an abundance mindset. Focus on simplicity, clarity, and consistency to unlock financial potential and...2024-11-1223 min
Hire and Empower with Molly McGrathEpisode 279: Let's Talk About BandwidthIn this episode, Molly tackles the pervasive issue of employee bandwidth management and its vital role in building a successful business. She explains how critical it is for leaders to recognize the signs of overextended bandwidth, which include poor work quality, delays, and reactive communication. This episode unfolds strategic steps to elevate team productivity without succumbing to burnout. Key Takeaways: Understanding and managing employee bandwidth is crucial in avoiding burnout and ensuring a thriving, productive work environment. Key indicators of overextended bandwidth include declining quality of work, delayed tasks, and reactive in...2024-11-0514 min
Hire and Empower with Molly McGrathEpisode 278: The Leadership TrapIn this episode, Molly unravels the "management and leadership trap," illuminating the often misunderstood distinctions between a leader and a manager. From understanding the intrinsic human desire to be guided to reframing team dynamics, this episode presents transformative ideas and offers fresh perspectives on cultivating a leadership-oriented team culture. Key Takeaways: Leaders are defined by their self-awareness, social awareness, and the ability to manage themselves and others with empathy and clarity. Effective leadership requires shifting from a "command and control" model to one of empowerment, flexibility, and support. Cultivating w...2024-10-2910 min
Hire and Empower with Molly McGrathEpisode 277: Transform Your Law Firm: Hire, Streamline, and Retire SuccessfullyIn this episode, Molly dives into strategies designed to help you transform your law firm from being overburdened practitioners to successful business operators. As legal professionals struggle with balancing client service and business management, she reveals the path to achieving this harmony through optimized staffing and procedure redesign. Key Takeaways: Hire a Chief Client Experience Officer (CXO) to enhance client interactions and manage intake processes effectively. Develop a process map to better understand and optimize your firm's workflow. Consider employing a dedicated salesperson to manage leads and improve conversion rates. 2024-10-2207 min
Hire and Empower with Molly McGrathEpisode 276: The Secret to Reducing No-Shows and Boosting Law Firm RevenueIn this episode, Molly focuses on utilizing non-attorney salespersons and optimizing client service coordination. She shares the challenges attorneys face when juggling client consultations with substantive legal work, including the issue of client no-shows and how non-attorney salespersons can mitigate these issues. She offers a roadmap for law firms to increase efficiency and profitability. Key Takeaways: Non-attorney salespersons play a vital role in optimizing client consultation processes and increasing law firm revenue. Trust in client services coordinators can lead to significant process improvements and enhanced client experiences. Establishing clear KPI...2024-10-1513 min
Hire and Empower with Molly McGrathEpisode 275: The ROI of Client CareIn this episode, Molly explores the pivotal role of Client Success Coordinators (CSCs) in law firms and how they can be leveraged to not only manage client relationships but also significantly contribute to revenue generation. Employing the right strategies can transform CSCs into valuable assets that boost client retention, maximize client lifetime value, and streamline workflow processes. Key Takeaways: Client Retention Impact: Boosting client retention by 5% can translate to a 25-95% increase in profits. Revenue Through Client Engagement: CSCs can upsell and cross-sell services, significantly enhancing client lifetime value. Po...2024-10-0808 min
Hire and Empower with Molly McGrathEpisode 274: Delegate, Train, and Grow Your Law FirmIn this episode, Molly addresses a common pain point for attorneys: how to move away from micromanaging and step into effective leadership to grow their law firms. She emphasizes the importance of hiring the right people, particularly a community outreach coordinator, to take over business development tasks that can free up the attorney to focus on what they do best—practicing law. Key Takeaways: Hire a Community Outreach Coordinator: Bringing in a professional with business development expertise is crucial for growing your firm without shouldering all marketing responsibilities yourself. Systematize Your Refe...2024-10-0106 min
Hire and Empower with Molly McGrathEpisode 273: What’s the Big Deal About Law Firm Intake?In this episode, Molly delves into the critical role of law firm intake processes. She sheds light on why intake isn't just about answering the phone but rather a pivotal step in building client trust and long-term relationships. Molly emphasized that an effective intake coordinator can significantly enhance a law firm's client conversion rates and overall client satisfaction. Key Takeaways: First Impressions Matter: The intake process sets the tone for the entire client relationship and can make or break client trust within the first 30 seconds of the call. Dedicated Roles: Firms sh...2024-09-2413 min
Hire and Empower with Molly McGrathEpisode 272: One Bad Apple Will Ruin It for EveryoneIn this episode, Molly delves into the "bad apple syndrome" and how one toxic team member can sabotage a law firm's culture, productivity, and profitability. She provides insights on recognizing and addressing this negativity, emphasizing the importance of emotional intelligence and clear accountability. Offering practical advice on having tough conversations and setting expectations, Molly challenges leaders to take swift action to maintain a thriving, engaged team. Tune in to learn how to prevent and manage toxic behavior for your firm's success. Key Takeaways: Significance of Addressing Toxic Behavior: One negative team member ca...2024-09-1718 min
Hire and Empower with Molly McGrathEpisode 271: How Proactive Conversations Can Save Your Law FirmIn this episode, Molly dives into the challenges law firm leaders face with conflict and accountability. She explores essential strategies for proactive conversations to prevent conflicts and emphasizes the significance of proper role alignment within teams. Molly discusses the importance of structured meetings, KPI tracking, and honest conversations to maintain a healthy work environment. Key Takeaways: Prevent Conflict with Real-time Conversations: Addressing issues as they arise in structured meetings can prevent the build-up of conflicts. Evaluate Role Fit: Discomfort with conflict management tasks may indicate a team member is not...2024-09-1010 min
Hire and Empower with Molly McGrathEpisode 270: How to Run an Effective Marketing MeetingIn this episode, Molly specifically targets how many law firms fall short in their marketing efforts due to a lack of structure and leadership in their weekly marketing meetings. By emphasizing the importance of a clear, concise agenda and the involvement of all team members—not just the attorney—Molly outlines how to transform these meetings into powerful tools for business growth. Learn how to manage meaningful metrics, foster accountability, and ensure every participant walks away with a clear understanding of their action items. Key Takeaways: Team-Led Meetings: Effective marketing meetings should be led b...2024-09-0324 min
Hire and Empower with Molly McGrathEpisode 269: 5 Steps to Build an Accountable, Profitable TeamIn this episode, Molly delves deep into the intricacies of building a high-performing and profitable law firm team. From effective communication to strategic problem-solving, Molly breaks down the 5 core components of a successful team, providing a roadmap for law firms to elevate their operational success. Key Takeaways: Effective Communication: Open lines of communication are crucial for a thriving law firm team. This fosters happiness, success, and impact while reducing misunderstandings and drama. Constructive Problem Solving: Encourage team members to propose solutions rather than just identifying problems, thus promoting a self-governing, accountable te...2024-08-2711 min
Hire and Empower with Molly McGrathEpisode 268: Are You THIS Law Firm?In this episode, Molly dives deep into the transformative power of building a people-centric workplace. She emphasizes that to create a successful and sustainable law firm, leaders must shift their mindset from being revenue-driven to people-driven. Molly also highlights how a focus on employee development, clear core values, and unwavering mission alignment can lead to unprecedented law firm growth and client satisfaction. Key Takeaways: People-Centric Approach: Successful law firms prioritize their employees, pouring into their personal and professional growth. Core Values: Clearly defined, genuine core values are essential in building a cohesive and mot...2024-08-2021 min
Hire and Empower with Molly McGrathEpisode 267: Your Non-Attorney SalespersonIn this episode, Molly delves into the transformative shift within law firms, emphasizing the importance of replacing attorneys in initial consultations with non-attorney salesperson. By not shying away from terms like "sales," "close," and "conversion," she provides a comprehensive guide on how to structure these crucial meetings to avoid giving away too much information prematurely. Molly highlights how empowering team members to take on more significant roles can lead to substantial growth and improved retention. Key Takeaways: Empowering non-attorney team members to handle initial consultations can dramatically improve law firm scalability and eff...2024-08-1313 min
Hire and Empower with Molly McGrathEpisode 266: The Ultimate Guide to Law Firm KPIs and Team CollaborationIn this episode, Molly underscores the importance of tightly-knit operations, strong foundational systems, and data-driven decision-making. She emphasizes the transformative power of CRM software and KPI tracking, highlighting how these tools can foster a more collaborative, solution-oriented workplace. She also discusses the pivotal role frontline staff play in capturing essential data and driving sustained business growth. Key Takeaways: CRM and KPIs are essential for growth: Effective CRM software and carefully chosen KPIs are vital for measuring performance and driving business expansion. Data is the key: Systematic tracking and follow-up of client and ref...2024-08-0609 min
Hire and Empower with Molly McGrathEpisode 265: Strategies to Combat Confusion in the WorkplaceIn this episode, Molly discusses the pervasive problem of workplace confusion and its root causes, such as unclear goals, insufficient training, and overwhelming workloads. She underscores the importance of fostering open communication and creating a safe space for team members to seek clarification. She offers a structured approach to addressing these issues, emphasizing the role of accountability, detailed instructions, and empowerment through training. Key Takeaways: Clarity is Crucial: Establishing clear goals and detailed job descriptions is fundamental to reducing confusion and enhancing team performance in law firms. Empower Open Communication: Encouraging a c...2024-07-3017 min
Hire and Empower with Molly McGrathEpisode 264: Breaking the 90-Day Burnout Cycle in Law FirmsIn this episode, Molly delves into the common pitfalls that lead to the "90-day freakout" and offers actionable solutions for preventing this spiral of overwhelm and burnout. She discusses the critical components of effective law firm administration, such as the importance of maintaining regular strategic meetings, fostering employee engagement, and establishing clear frameworks for operations. Key Takeaways: Structured Meetings: Regular strategic retreats, weekly stakeholder meetings, and daily huddles are essential for maintaining order and proactive management. Employee Engagement: A positive work environment and open communication channels can prevent unexpected turnover and fos...2024-07-2313 min
Hire and Empower with Molly McGrathEpisode 263: Revolutionizing Client Onboarding: Why Your Scripts Suck and How to Fix ThemIn this episode, Molly delves into the common pitfalls law firms face with sterile and impersonal client communications and offers dynamic solutions to create a more engaging and effective client onboarding process. She emphasizes the importance of moving away from clinical terminology like "intake" to more client-friendly roles, focusing on empathy, relationship building, and personalized service. Key Takeaways: Personalization Over Automation: Effective client onboarding requires a balance between automation and personalized, empathetic communication. Role Rebranding: Rebranding traditional "intake" roles to more inspiring titles like "Client Success Coordinator" can enhance client engagement f...2024-07-1617 min
Hire and Empower with Molly McGrathEpisode 262: Shiny Object Syndrome: The Hidden Productivity KillerJoin us in this week's episode where Molly dives deep into the fundamental challenges faced by law firms today, focusing on how shiny object distractions can cripple productivity and stall growth. Molly offers actionable strategies to build a strong foundation that promotes long-term success and scalability. Key Takeaways: Identifying Distractions: Understand the impact of shiny object distractions on your law firm's productivity and employee morale. Prioritizing Fundamentals: Learn the importance of sticking to basic principles and efficient processes to avoid chaos and confusion. Effective Delegation: Discover strategies for delegating wor...2024-07-0914 min
Hire and Empower with Molly McGrathEpisode 261: Creating Team Cohesion: Clear Communication StrategiesIn this episode, Molly delves into the concept of being the "glue" in a law firm, emphasizing the essential role of administrative leadership in creating a cohesive and efficient team. She addresses common struggles law firm owners face, such as micromanagement and trust issues, while offering actionable steps to cultivate a supportive and high-performing work environment. Key Takeaways: Effective Communication: Highlighting the importance of clear and consistent communication within the team to ensure everyone understands their roles and responsibilities. Structured Processes: Implementing regular meetings such as daily huddles, weekly te...2024-07-0212 min
Hire and Empower with Molly McGrathEpisode 260: Struggling to Find Top Talent? Hire Globally and Build a Competitive TeamIn this episode, Molly dives deep into the strategic advantages of hiring overseas legal professionals, helping you find top talent and build a high-performing team. She explains the benefits of embracing international talent, stressing the importance of white-glove client service, efficiency, and innovative thinking in today's competitive legal landscape. Key Takeaways: Find Top Talent Globally: Law firms can significantly benefit from hiring legal professionals overseas, with tasks completed during non-working hours enhancing firm efficiency. Overcoming Fears: Common fears, such as cultural differences, security breaches, and language barriers, are often unfounded and addressable with proper s...2024-06-2518 min
Hire and Empower with Molly McGrathEpisode 259: The 6 Pillars of Becoming a Happy RainmakerIn this episode, Molly is joined by Jennifer Gillman, Founder and President of Gillman Strategic Group. They dive deep into the often overlooked topic of mental health and happiness among legal professionals, unveiling Jennifer's "6 Pillars of Becoming a Happy Rainmaker." This conversation is a beacon for lawyers feeling the weight of their demanding careers and looking for strategies to cultivate both professional success and personal well-being. Key Takeaways: Care for Yourself: Prioritize your health and well-being, including regular medical checkups and mental health support. Build Your Business: Engage in continuous client development from...2024-06-1846 min
Hire and Empower with Molly McGrathEpisode 258: Real-Time Tracking and Strategic Mindset for Law FirmsIn this episode, Molly dives deep into the importance of tracking client and market data in real-time for law firms. She shares how daily stand-up meetings and digital tools like Loom can provide meaningful insights into the sales and intake process, especially for firms with virtual teams or outsourced agencies. Key Takeaways: Embrace Real-Time Data: Utilize daily stand-up meetings and digital tools to gather and analyze current client feedback and make necessary adjustments. Importance of Client Words: Focus on capturing and responding to the exact words of clients to refine marketing s...2024-06-1116 min
Hire and Empower with Molly McGrathEpisode 257: Revamping Time Off Requests: A Call for Better Communication in Law FirmsIn this episode, Molly tackles the common yet critical issue of managing time-off requests within law firms. She addresses the frustrations of micromanaging and the challenges faced by both law firm owners and employees when handling time off, especially in an environment filled with personal commitments and unavoidable emergencies. She also emphasizes the importance of evolving or revisiting existing time-off policies to ensure clarity, consistency, and fairness. Key Takeaways: Create Policies: Establish or revisit time-off policies to ensure they are clear, consistent, and supportive for all team members. Advance Noti...2024-06-0428 min
Hire and Empower with Molly McGrathEpisode 256: Breaking Down the Fear: Why People Become the Wall of NoIn this episode, Molly delves into the common issue of resistance to change within law firms, a challenge familiar to many attorneys and their teams. Molly addresses the underlying fears that often lead to people becoming the "wall of no" and provides actionable steps to create a positive shift in mindset and behavior. Key Takeaways: Resistance to change in law firms often stems from fear of change, fear of failure, and fear of increased accountability. Adopting a "yes and" approach can significantly enhance collaboration, innovation, and open-mindedness within teams. F...2024-05-2123 min
Hire and Empower with Molly McGrathEpisode 254: The Business of Law is Rapidly ChangingIn this episode, Molly is joined by Josh Sanford, Attorney & Managing Member, Sanford Law Firm. They delve into the evolving terrain of the legal business, towards the transformation in legal marketing and client relationships, emphasizing the significance of technology, social media, and specialist networking for the modern attorney. Josh shares his voracious appetite for attending legal conferences, not only as a speaker but also for personal growth and educational pursuits. With approximately 18 conferences on his schedule this year, he aims to meet market leaders and draw inspiration from their innovative practices. Key Takeaways: T...2024-04-3034 min
Hire and Empower with Molly McGrathEpisode 253: Firing People is Part of Growing and Running a BusinessIn this episode, Molly provides valuable insights into the inevitable aspects of managing a team, such as the need sometimes to make difficult staffing changes, and how to evolve a business into a structured and systematic entity. She explains the need for alignment with the company's vision and goals, urging business owners to remain steadfast in this journey toward growth and operational excellence. Key Takeaways: Implementing structured business practices such as KPIs, job descriptions, and systematic workflows is essential as a company grows. Resistance to change is a natural part of the process, p...2024-04-2312 min
Hire and Empower with Molly McGrathEpisode 252: An Employee Challenge to Law Firm LeadershipIn this episode, Molly tackles the pervasive and potentially harmful belief that employees will never care as much about your business as you do. She challenges those in law firm leadership, to reconsider this notion and cultivate a culture of trust and empowerment in their teams. Key Takeaways: Empowering Belief: Employees can and do care about your business as much as you do, which is a foundational truth for sustainable business growth. Cultural Shift: To build trust and let go of micromanagement, it's essential to shift the workplace culture to one that recognizes a...2024-04-1610 min
Hire and Empower with Molly McGrathEpisode 251: Unlocking Entrepreneurial Freedom: Redefining Growth for Law FirmsIn this episode, Molly takes a deep dive into the concept of growth in a law firm setting beyond the traditional financial perspective. She starts the conversation on growth, redefining what growth means on a personal, departmental, and practice area level. She stresses the importance of aligning growth with not just financial gains but also with internal processes and the empowerment of team members. Key Takeaways: Growth should be multifaceted, encompassing personal development, process optimization, and team empowerment, not just financial success. Consistently measure and track growth in various areas of yo...2024-04-0908 min
Hire and Empower with Molly McGrathEpisode 250: Solve Your Law Firm Revenue Problems in 1.5 DaysIn this episode, Molly addresses the challenges faced by estate planning and elder law attorneys. She emphasizes the importance of having a systematic follow-up process, closing the room effectively, and implementing an annual maintenance program. Key Takeaways: A "non-attorney salesperson" has a critical role to alleviate the attorney's workload and enable growth. Implementation of an annual maintenance program is proposed as a solution to create consistent revenue and allow for firm investments. A strategic day-and-a-half-long shutdown for law firms will help refocus their goals and operational procedures. Quo...2024-04-0207 min
Hire and Empower with Molly McGrathEpisode 249: Educating Clients: Widowhood, Wisdom and WealthIn this episode, Molly is joined by Donna Kendrick, a financial services expert with a special passion for assisting widows in managing their financial lives during and after the life-altering loss of a spouse. The discussion delves into Donna's personal journey from widowhood to financial advisor, her published book for navigating the complexities of widowhood, and her unique eight-week course designed to support individuals through this challenging time. Key Takeaways: Preparation and prior conversations about estate planning are crucial to avoid unnecessary stress and anxiety during times of loss. Donna's book "A Guide to Wi...2024-03-2629 min
Hire and Empower with Molly McGrathEpisode 248: Dollars and Sense: Exploring the Vital Role of Billing Clerks in Law FirmsIn this episode, Molly is joined by Randa Prendergast, Attorney Whisperer®️ and a pioneer in the realm of legal software and independent contractor staffing. Randa's innovative approach to law firm efficiency provides listeners with a vivid exploration of optimizing legal practices through strategic staffing and process improvements. She shares her journey from being a full-time in-office paralegal to starting mrsjunlegal.com, a firm entrenched in legal tech setup and remote paralegal placement. Key Takeaways: Emphasize the efficiency of remote work and intentional weekly meetings to improve law firm processes. The importance of a billing proces...2024-03-1936 min
Hire and Empower with Molly McGrathEpisode 247: Why Client Subscriptions WorkIn this episode, Molly unveils the imperative of establishing a client care subscription model in the personal service industry. With her experience and passion, she provides a roadmap on how to build and sell VIP programs that transform one-time clients into lifelong patrons of your law firm. Key Takeaways: Client care subscription models can turn satisfied clients into lifetime clients by providing VIP access and continuous service. Monthly or annual subscription models create predictable, residual income streams for law firms. Subscription models enhance firm differentiation, client loyalty, and market presence. Quote fo...2024-03-1209 min
Hire and Empower with Molly McGrathEpisode 246: How to Guarantee Qualified Consults and Close More DealsIn this episode, Molly dives deep into the frustrations that professionals in the legal field experience when dealing with unqualified consultations and the inefficiencies that arise from them. She advocates for the strategic use of educational workshops and webinars to pre-qualify clients, ensuring that by the time a consultation occurs, the potential client is a "hell yes" and already resonates with the firm's approach. Key Takeaways: Pre-qualifying consultations can save time and ensure legal professionals meet with only ideal clients. Educational workshops and webinars can effectively prepare and filter potential clients before in...2024-03-0514 min
Hire and Empower with Molly McGrathEpisode 245: The Role of Self-Awareness in Effective LeadershipIn this episode, Molly sits down with Janine Zappini to uncover the keys to creating work-life alignment. From discussing the roles of self-awareness in effective leadership to incorporating practical tools for time management, this conversation outlines steps to optimize daily schedules and prioritize effectively, advocating for planning that includes both personal aspirations and family values. The episode unpacks the transformative power of self-awareness, the art of goal setting, and the establishment of strategic daily routines--all aimed at achieving efficiency without burnout. Key Takeaways: Self-awareness is key to harmonizing roles as a leader bo...2024-02-271h 00
Hire and Empower with Molly McGrathEpisode 244: The Legal Overseas Staffing Paradigm with the Founder of OnlineJobs.PHIn this episode, Molly sits down with John Jonas, the founder of Onlinejobs.ph, to discuss the transformative impact that hiring Filipino workers can have on businesses, especially law firms. The conversation highlights the transformation of the legal and professional landscape, driven by the pandemic's push for remote work and tech-driven solutions. John emphasizes creating a meaningful connection with overseas staff, highlighting the unique cultural traits that make Filipino workers particularly loyal and hardworking. Key Takeaways: Overseas Staffing Paradigm: The pandemic has dramatically changed attitudes toward remote working and overseas staffing, pr...2024-02-2049 min
Hire and Empower with Molly McGrathEpisode 243: Building Your $100k a Month Estate and Elder Law FirmIn this episode, Molly and Jim Blake, Founder and CEO of Bambiz, a marketing expert for estate planning and elder law firms, discuss how to build a $ 100k-a-month estate and elder law firm. They share their proven strategies for hiring the right people, implementing effective marketing techniques, and creating a streamlined process to convert leads into clients. By following their step-by-step playbook, attorneys can achieve significant growth and success in their practices. The episode also introduces an upcoming live event in Denver, Colorado, where Molly and Jim will provide in-depth training and guidance to help attorneys reach their financial...2024-02-1127 min
Hire and Empower with Molly McGrathEpisode 242: The Law Firm Financial FlywheelIn this episode, Molly McGrath is joined by Chelsea Williams, a CFO and financial expert, to discuss the law firm financial flywheel. They emphasize the importance of understanding and managing your law firm's finances, and how it can lead to better decision-making and business growth. Chelsea explains the three pillars of the financial flywheel: the financial foundation, forecasting and budgeting, and implementing systems. They also discuss the role of a bookkeeper and the benefits of outsourcing your bookkeeping. Throughout the conversation, Chelsea and Molly highlight the importance of being an agile entrepreneur and using data and metrics to drive...2024-02-0648 min
Hire and Empower with Molly McGrathEpisode 241: Stop Buying Process ManualsIn this episode, Molly McGrath dives deep into the realm of law firm management, focusing on the challenges associated with implementing systems and processes. She highlights the common frustration law firms face after investing heavily in process manuals and systems that fail to deliver the anticipated results and how this often leads to issues such as upset clients and financial strain. Join the conversation to learn about refining your law firm's systems and processes, and embrace a culture of creativity and scalability that isn't solely dependent on traditional, ineffective methods. Key Takeaways: T...2024-01-3017 min
Hire and Empower with Molly McGrathEpisode 240: Does Size Matter?In this episode, Molly challenges the common perceptions that law firms and professionals have about being 'small' or 'big' and what these terms really signify to their growth and potential. She emphasizes that it's not just about numbers, it's about mindset, strategic planning, and growth irrespective of size. Key Takeaways: Size is a relative and often misleading descriptor for law firms; what truly matters is the mindset and strategic direction of the firm. Success should be defined by individual firm's aspirations and goals, not by industry labels or size. Ambitious revenue goals can...2024-01-2313 min
Hire and Empower with Molly McGrathEpisode 239: Fix Your IntakeIn this episode, Molly dives deep into the intricacies of law firm intake systems, debunking common myths and confronting the inefficiencies rampant in the industry. She dissects show rates, conversion tracking, and the proper categorization of leads and clients, emphasizing that knowledge coupled with action is the true catalyst for power. The key to mastering intake isn't found in a fancy spreadsheet or dashboard; it's in the gritty details of each step and interaction. Key Takeaways: Intake systems and processes are frequently mismanaged in law firms, needing more action-oriented understanding. True show rat...2024-01-1618 min
Hire and Empower with Molly McGrathEpisode 238: Why Can't My Employees Just Do Their JobIn this episode, Molly addresses the common frustration of employees and employers who feel like they can't get their work done. She emphasizes the importance of clear communication, proper training, and defining roles and goals. Molly encourages both employees and employers to come together and have an open conversation to identify the reasons behind the challenges and find solutions. Key Takeaways: Lack of training, confusion, and communication gaps can contribute to workplace frustration problems. Suffering in silence is not the solution; it's important to have open conversations and find solutions together. Employees should track t...2024-01-0915 min
Hire and Empower with Molly McGrathEpisode 237: Do You Even Understand Your KPIsIn this episode, Molly emphasizes the importance of clear goals and metrics in order to achieve success in a law firm. While many firms have a vision for revenue and entrepreneurial freedom, the metrics can often be unclear and fuzzy. Molly explains that having clear metrics at every step of the process is crucial for consistent growth and success. She provides examples of how metrics differ between marketing, intake, and sales, highlighting the importance of tracking cancellations and reschedules. Key Takeaways: Metrics differ at each step of the process, from marketing to intake to sa...2024-01-0213 min
Hire and Empower with Molly McGrathEpisode 236: How to Hold Hard Bargains with Your AttorneysIn this episode, Molly McGrath discusses the importance of holding hard bargains with attorneys and how to set boundaries in the workplace. She emphasizes that team members should not accept behavior that goes against agreed-upon rules and processes. Molly also highlights the need for open communication and accountability between attorneys and their team members. Key Takeaways: Remind attorneys of the consequences and the impact on clients and results when they violate boundaries. Hold attorneys accountable by scheduling regular meetings and huddles to clarify and verify tasks. Take ownership of the hiring process and don't a...2023-12-2616 min
Hire and Empower with Molly McGrathEpisode 235: Simplifying Organizational Charts and Job Descriptions for EfficiencyIn this episode, Molly discusses the importance of simplifying organizational charts, job descriptions, and tasks within a law firm or business. She emphasizes the need to focus on job roles rather than individual people and to view tasks as part of the job description in motion. Molly also addresses the constantly changing job descriptions and provides solutions for maintaining clarity and consistency within a team. Key Takeaways: Overcomplicating job descriptions and tasks can lead to confusion and inefficiency within a law firm or business. Job descriptions should focus on roles rather than individual people. T...2023-12-1911 min
Hire and Empower with Molly McGrathEpisode 234: STOP Complicating the Onboarding ProcessIn this episode, Molly discusses the easiest onboarding plan for new employees. She challenges the common belief that onboarding takes six months and suggests that it can be done in just 30 days. Molly emphasizes the importance of understanding how each employee best learns and tailoring the training accordingly. Key Takeaways: Onboarding can be done in 30 days, not six months. Shadowing and hands-on learning are effective ways to train new employees. Tailor the training to each employee's preferred learning style. Regular check-ins and debriefs help ensure progress and alignment. Quote for the Sho...2023-12-1213 min
Hire and Empower with Molly McGrathEpisode 233: Core Values and Culture are NOT the SameIn this episode, Molly discusses the importance of law firm culture and how it impacts employee satisfaction and retention. She emphasizes the difference between core values and culture, and shares examples of how law firms can improve their culture. Key Takeaways: Law firm culture is a way of life for a group of people, including their behaviors, beliefs, values, and symbols. Communication is a crucial aspect of culture and should be prioritized within law firms. Negative comments about law firm culture in online groups can damage a firm's reputation and make it dif...2023-12-0620 min
Hire and Empower with Molly McGrathEpisode 232: The Danger of Accepting Mediocre Work in Law FirmsIn this episode, Molly discusses the danger of accepting mediocre work in law firms. She emphasizes the importance of continuously striving for growth and improvement, even when things are going well. She encourages law firm owners to get curious, ask the right questions, and analyze key metrics to ensure long-term success and scalability. Key Takeaways: Law firms should not settle for mediocrity, even when they are financially stable. It is crucial to analyze key metrics and ask the right questions to identify areas for improvement. Law firm owners should strive for controlled growth and s...2023-11-2816 min
Hire and Empower with Molly McGrathEpisode 231: Navigating Conflict in Law Firms: Finding the Right SeatIn this episode, Molly discusses the issue of conflict in law firms and the importance of addressing it in real-time. She challenges the notion that conflict is inherently negative and suggests that it only arises when conversations are avoided. She also raises the question of whether individuals are in the right role within their firms and encourages self-reflection to determine if a change is needed. Key Takeaways: Conflict is not a bad word... When you're avoiding having the conversation, conflict arises. Law firm leaders should embrace conflict and have open and honest conversations with th...2023-11-2110 min
Hire and Empower with Molly McGrathEpisode 230: You're Not Fooling AnyoneIn this episode, Molly addresses the issue of attorneys avoiding administrative tasks and hiding from their team members. She provides practical strategies for team members to approach their attorneys and offer assistance in completing tasks. Molly also encourages attorneys to be open to feedback and create a culture where team members feel comfortable raising concerns and offering solutions. Key Takeaways: Understand your attorney's personality and work style to anticipate the tasks they may avoid. Have the courage to approach your attorney and offer assistance in completing administrative tasks. Gamify the process of completing tasks t...2023-11-1416 min
Hire and Empower with Molly McGrathEpisode 229: Are Your PNCs Not Responding?In this episode, Molly discusses the challenges law firms face when prospects are unresponsive and shares strategies to improve follow-up and conversion rates. She emphasizes the importance of clear communication and understanding the different stages of the client's journey. Molly also highlights the need for a well-defined intake process and offers insights on how to manage prospects' expectations. Key Takeaways: Incorporate text messaging into your follow-up process to reach unresponsive prospects. Communicate clearly that your firm will not be following up indefinitely, creating a sense of urgency for prospects to respond. Implement a drip c...2023-11-0719 min
Hire and Empower with Molly McGrathEpisode 228: What If The Miracle You Need Is Just You Getting Out of Your Own WayMolly McGrath emphasizes the importance of effective communication and empowerment within law firms. She highlights the need for attorneys to trust their team members and allow them to take on leadership roles in running the firm. She also encourages team members to have courageous conversations with their attorneys and express their needs and concerns. Key Takeaways Your team wants to run this like a board of directors. They want structure. They want systems. They want accountability. Team members should have courageous conversations with their attorneys and express their needs and concerns. Both atto...2023-10-3117 min
Hire and Empower with Molly McGrathEpisode 227: When your New Employee says, "I Know Everyone here is Stressed"Molly discusses the importance of addressing stress and overwhelm in law firms. She shares a story about a new hire who constantly mentioned that everyone was stressed, which led her to uncover various breakdowns in the firm's processes. Molly emphasizes the need to pay attention to the language used in the workplace and to give new employees the time and support they need to succeed. Key Takeaways Pay attention to the language used in your firm, especially by new hires, as it can reveal underlying issues and breakdowns in processes. Give new emp...2023-10-1820 min
Hire and Empower with Molly McGrathEpisode 226: Unconscious Habits: How to Stop Getting in Your Own WayIn this episode, Molly McGrath discusses the three reasons why law firms struggle to attract and retain top talent. She emphasizes the importance of showing up attractively as a law firm. Molly also highlights the need for law firms to be willing to invest in top talent. Just as one would pay a premium for a luxury car, law firms must be prepared to offer competitive salaries and benefits to attract the best candidates. Key Takeaways Potential employees will research a law firm's online presence, including social media, website, and Google rev...2023-10-1013 min
Hire and Empower with Molly McGrathEpisode 225: Understanding Reels, Shorts and TiktoksIn this episode, Molly McGrath interviews Stephen Andrews, Founder - CEO of Spotted Dog Digital, about the importance of video content and how to leverage platforms by using Reels and YouTube shorts. Stephen emphasizes the need to get started and not worry about creating perfect videos from the beginning. Stephen also discusses the significance of branding and the role of entertaining and educational content in capturing the audience's attention. Key Takeaways Start creating video content even if it's not perfect because the market is not saturated yet. Post videos three times a day...2023-10-0327 min
Hire and Empower with Molly McGrathEpisode 224: Two Steps to Help Your Attorney and Make Your Life EasierMolly McGrath shares two simple steps to help attorneys and make employees' lives easier. Step one is to ask attorneys what they are not seeing that they wish they were seeing, to show support and build trust. Step two is to have a follow-up meeting to discuss the feedback and create action items. By implementing these steps consistently, employees can positively impact the attorney's work and create a more efficient and effective team. Key Takeaways Give your attorney the space to dump their thoughts and concerns without judgment. Use the Kaizen method to...2023-09-2619 min
Hire and Empower with Molly McGrathEpisode 223: Overcoming Obstacles and Setting Boundaries for Mental Health in the WorkplaceIn this episode, Molly interviews Casey Kang Head, founder of The Happier Hustle, about the secrets of overcoming challenges in the workplace. Casey shares her personal journey as a three-time cancer survivor and how it led her to leave a toxic work environment. She emphasizes the importance of conquering obstacles, setting boundaries, embracing change, and developing inner resilience. Casey also highlights the need for individuals to acknowledge their wins and celebrate their accomplishments. Key Takeaways: Conquer obstacles by breaking them down into manageable steps and working through them one at a time. Set boundaries to protect...2023-09-191h 12
Hire and Empower with Molly McGrathEpisode 222: Streamlining Processes for Law Firm EfficiencyIn this episode, Molly discusses the importance of implementing a clean office clutter system to improve productivity and efficiency in a law firm. She emphasizes the need to schedule dedicated time for decluttering and organizing the office, whether it's physical files or digital documents. Molly provides a step-by-step process for tackling the clutter, including scheduling a full day for the task, decluttering desks and office spaces, and categorizing files into scan and shred, action needed, or power project tracker. She also highlights the importance of maintaining a clean office and implementing a clean desk policy to prevent future clutter.2023-09-121h 04
Hire and Empower with Molly McGrathEpisode 221: How to Stop Resenting Your Work and Empower Your TeamIn this episode, Molly McGrath discusses the importance of attorneys reframing their communication with their teams about their workload and stress. She emphasizes the need for attorneys to stop complaining about not having lunch and instead empower their teams to support them effectively. Molly also provides actionable steps to create a positive shift in the workplace dynamic. Key Takeaways Using passive-aggressive language when discussing workload or stress is unproductive and disempowering for the team. Instead of complaining, empower your team to support you by openly discussing your needs and challenges. Encourage proactive solu...2023-09-0621 min
Hire and Empower with Molly McGrathEpisode 220: Creating High Performance Productivity with Strategic Retreats and IncentivesIn this episode, Molly McGrath discusses the power of incentives and how to create high-performance productivity in law firms. She emphasizes the importance of quarterly strategic retreats, power projects, employee growth plans, and bonus key performance indicators (KPIs). Molly provides practical tips on how to implement these strategies and create a framework that motivates and rewards team members. Key Takeaways Implement quarterly strategic retreats to create a space for planning and decision-making. Focus on no more than four power projects to ensure effective execution. Develop individual employee growth plans tied to personal an...2023-09-0555 min
Hire and Empower with Molly McGrathEpisode 219: Legal Recruiting Trends: US Meets UKIn this episode, Molly interviews Robert Hanna, the co-founder of the Legally Speaking podcast and a Clio partner. They discuss the changing landscape of legal recruitment, particularly in the US and UK markets. Robert shares insights on the influx of US law firms into the London market and the impact it has on talent acquisition. He also highlights the importance of treating people as individuals and creating a positive work culture in law firms. The conversation touches on the role of technology in the legal industry and the need for law firms to embrace change in order to stay...2023-08-2937 min
Hire and Empower with Molly McGrathEpisode 218: Client Care Calls: The Who, What, When, Where & HowMolly discusses the importance of client care calls for both employees and the firm, and provides guidance on how to get started and conduct them effectively. She outlines three different funnels for client care calls: existing clients, past clients, and past prospects. She also highlights the benefits of implementing these calls, such as improving client satisfaction, generating additional revenue, and building credibility with referral sources. Key Takeaways Client care calls can be a valuable tool for employees to make a difference and create value within the firm. There are three different funnels for...2023-08-221h 01
Hire and Empower with Molly McGrathEpisode 217: Attorney Referral FeesMolly is joined by Arya Firoozmand, Co-Founder & CEO of Overture Law, to discuss attorney referral fees. They challenge the old-school mentality around sharing fees and highlight the ethical guidelines that allow attorneys to share fees with each other. Arya explains how Overture Law streamlines the referral process, provides transparency in billing, and ensures a positive client experience. Key Takeaways Attorneys can ethically share fees with other attorneys by following client disclosure rules. Overture Law provides a platform for attorneys to refer cases to each other and generate referral fees. Client service and responsiveness are cr...2023-08-0834 min
Hire and Empower with Molly McGrathEpisode 216: When to Pause Legal MarketingMolly discusses the common problem of feeling overwhelmed and stressed out when a law firm's marketing efforts start to generate too many leads. She emphasizes that pausing marketing is never the solution, but rather taking a strategic approach to managing the influx of leads. She also encourages attorneys to give their team members the time and resources to address these challenges and make data-driven decisions. The goal is consistent growth and impact, not simply getting caught up. Key Takeaways Never pause marketing when it's working; instead, focus on optimizing processes and op...2023-08-0122 min
Hire and Empower with Molly McGrathEpisode 215: How to Storyize Firm Value Proposition in a way your Team Can Duplicate!Molly McGrath is joined by Jeff Nischwitz, a former lawyer turned coach and consultant, CEO and founder of The Nischwitz Group, to discuss the importance of storyizing your value proposition. They emphasize the power of storytelling in connecting with clients and building relationships. They also discuss the role of AI in the future of law and how lawyers can embrace it while still maintaining a human touch. The conversation highlights the need for authenticity and vulnerability in communicating your value proposition. Key Takeaways Storytelling is a powerful tool for building relationships and...2023-07-1849 min
Hire and Empower with Molly McGrathEpisode 214: How to Build an Attorney Referral & Co-Counsel ProgramMolly McGrath interviews Cassidy Lewis, the Chief Marketing Officer of Cooper Hurley Injury Lawyers, about building an attorney referral program. Cassidy shares her expertise in attorney referral marketing and explains the importance of treating attorney referral partners as clients. She discusses the four pillars of their attorney referral program, which include building relationships, making it easy to refer cases, positioning themselves as the go-to personal injury department for other practice areas, and emphasizing their track record and numbers. Cassidy also highlights the significance of systemization and communication in their attorney referral program, as well as the value of marketing...2023-07-1146 min
Hire and Empower with Molly McGrathEpisode 213: Beyond IntakeIn this episode, Molly McGrath interviews Jan Roos, founder of CaseFuel and author of the book "Beyond Intake." They discuss the challenges that law firms face when it comes to intake and lead conversion. Jan shares his insights on why intake is often overlooked by attorneys and the mindset shift needed to improve the process. He emphasizes the importance of contact rate and the need to call leads within five minutes. Jan also explains the value of form fills and the potential they hold for law firms. He encourages firms to focus on quality over quantity and to continuously...2023-07-0440 min
Hire and Empower with Molly McGrathEpisode 212: The 4 Distinctions of Trust in a Law FirmMolly is joined by Tara Gronhovd, the owner of Align Strategy, LLC, a coach and business consultant who helps small businesses, teams, leaders, and individuals transform by leveraging their strengths. Tara discusses the fundamentals of trust and how it is a difficult subject to get our arms around. She explains that trust starts with our own leadership and gives a definition of trust as choosing to risk making something you value vulnerable to someone else's actions. Tara draws from the book, "The Thin Book of Trust" by Charles Feltman, which is frequently quoted by Brené Brown. ...2023-06-271h 01
Hire and Empower with Molly McGrath211: HR Issues for Law FirmsIn this episode, Molly McGrath interviews Alan Crone, founder of The Crone Law Firm, PLC, a nationally recognized law firm that specializes in employment law. They cover a wide range of topics, including creating a discrimination-free workplace, handling discrimination complaints, and the impact of remote work on HR policies. Alan emphasizes the importance of having a mission and values when recruiting employees and the benefits of having a diverse team and mentorship program. They also discuss the impact of social media and the gig economy on HR policies. Additionally, they touch on the importance of communication with remote employees...2023-06-2038 min
Hire and Empower with Molly McGrath210: Maximizing Profitability in Trust Funding, Probate and Trust AdminIn this episode, Molly talks to Tara Faquir, co-founder and COO of Trustate, about maximizing profitability and trust funding. Trustate is a software company that automates the tedious tasks of trust funding and administration, helping law firms streamline their processes and improve their efficiency. Tara explains how the software allows law firms to showcase their value and expertise, which can lead to more business and opportunities. Key Takeaways Trustate can be used to retitle the bank and investment accounts into the trust. Trustate has partnerships with global data providers, an...2023-06-1335 min
Hire and Empower with Molly McGrath209: How to Automate Client Intake & Data Flows in Your Law PracticeIn this episode, Molly McGrath and Wouter IJgosse, the founder of DecisionVault.com, talk about how to simplify and automate the intake process, which is a consistent headache for law firms. The conversation delves into the benefits of DecisionVault for estate planning law firms, including time savings, reduced errors, and the ability to push variables into document automation tools. Molly and Wouter discuss how clients have responded positively to the platform's ease of use and the automation possibilities it enables. Key Takeaways DecisionVault was created by Julia, the wife of Wouter, who...2023-06-0624 min
Hire and Empower with Molly McGrath208: The Netflix of Legal MarketingIn this episode, Molly McGrath is joined by Jordan Ostroff, the president of LegalEase Marketing. They dive into the concept of the Netflix of legal marketing, discussing the benefits of a subscription model for law firms. Jordan introduces the acronym SET IT, which stands for Strategize, Execute, Track, Iterate, and Test, emphasizing the importancve of quarterly strategizing. The episode emphasizes that tracking data is crucial for identifying the factors influencing revenue and client reviews. Tune in to learn more how to develop marketing strategies, maximize client acquisition and retention rates, and leverage legal marketing techniques to increase client intake a...2023-05-3031 min
Hire and Empower with Molly McGrath207: Define Your Own SuccessMolly McGrath shares her definition of success, and what success means for entrepreneurs in a virtual world. She emphasizes that success goes beyond revenue and should encompass a sense of fulfillment and the freedom to pursue one's passions. She also encourages entrepreneurs to take a step back and evaluate their situation if they feel overwhelmed and exhausted. She suggests that if joy and ease are lacking in one's business, it may be time to redefine success and consider a fresh start. It is crucial to differentiate between money and growth activities and not focus solely on monetary goals. Molly...2023-05-2324 min
Hire and Empower with Molly McGrath206: Having Science on Your Side in Your Referral StrategyIn this episode, Molly speaks with Stacy Brown Randall, the Founder of Growth by Referrals, about the importance of referrals in law firms and how to systematize referral strategies. Stacey talks about how she helps business owners generate referrals naturally without manipulating, incentivizing or even asking. The conversation also covers how to properly thank and nurture referral sources, and how to handle anxiety related to forgetting to thank a referral source. Tune in to learn more about managing and increasing your business referrals. Key Takeaways Referrals make up 80% of c...2023-05-1644 min