Shows
Engage Relate Perform80% People Don't Get Recommended ThisHappy New Year! There are many reasons that New Year’s resolutions don’t stick, but they can if you approach them right.Today, I talk about resolutions and plans. I explain why many don’t stick and I offer solutions. I talk about the power of strategizing and stopping to take stock. I note the power of shorter-term goals, the benefits of journaling, and the importance of being comfortable with sacrifice.“Please do remember these three words: Sacrifice, Sacrifice, Sacrifice. Success often lies outside of your comfort zone, so get comfortable with being uncomfortable for a wh...2022-09-0806 minEngage Relate PerformMending Broken TrustTrust is like a mirror. You can fix it when it's broken but you can still the cracks in the reflection. If you built trust with your employees, then there is a chance you can break it as well. But how can you regain that trust if you break it?Today, I talk about how trust affects the performance of your employees. I explain why trust is so important, and provide an example of how easy it is to break that trust. I share some of the steps you can take to rebuild your employee's trust. I...2022-08-2506 minEngage Relate PerformAbdulrahman Hussein - Seize Opportunities to RelateAbdulrahman Hussein is the head of cybersecurity services at Soft-Tech Consultants. He has a passion for cyber and information security, as well as for helping clients identify their security risks and determine their cybersecurity preparedness. He is a cyclist who organizes cycling events in Tanzania, as well as an active member of the Rotary Club of Dar es Salaam Oyster Bay. He helps the community by implementing various service projects and fundraisers.Today, Abdulrahman joins us to share his leadership journey and how cycling has played a huge role in shaping him both physically and in service...2022-07-2822 minEngage Relate PerformHire for Values, Maximise ValueIn today’s short-and-sweet episode, I talk about what to look for in your work relationships.I note that, just like other relationships, they require time, effort, and patience. I talk about the importance of going for people who share your values. I talk about what to look for in employees and I share the value of working with the right people. I also talk about how you can treat your employees and coworkers to cultivate the best possible relationship with them.“No one leaves their jobs. They leave bad bosses.”- Murtaza Versi2022-07-2105 minEngage Relate PerformRuth Shah-Wigley: Attitude and Adaptability of LeadersRuth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, and civil society initiatives. She possesses a breadth of specialized expertise in human rights matters, particularly in business and human rights, as well as women’s and children’s rights.Today, Ruth joins me to talk about the power of attitude and adaptability. She breaks down these terms and shares the story of how she discovered their power. She talks about the importance of creating spaces for justice and discusses how her mind...2022-07-1429 minEngage Relate PerformEQ Is A Trainable Superpower. Here’s How-PT2As we discussed last week, there are three key steps to training and strengthening your emotional intelligence as well as the emotional intelligence of others. Step two in the journey to improving your EQ is to take a good, hard look at your ability to be emotionally empathetic toward others. According to Dr. Daniel Goleman, emotional empathy is when you feel physically aligned with another person – as if their emotions are contagious. It’s when you feel a deeper connection with another person’s feelings.This week, I explain what emotional empathy means and how it helps you imp...2022-07-0707 minEngage Relate PerformEQ Is A Trainable Superpower. Here’s How-PT1Do you believe it is possible to increase your own emotional intelligence? Is it possible to increase the EQ of others? According to Dr. Daniel Goleman, a person’s emotional intelligence is a malleable, trainable skill – unlike your IQ. He argues that a person could even train their emotional intelligence well beyond its natural levels.So if EQ is a trainable skill, how can we work that skill like a muscle to build it up to that capacity?In today’s episode, I explain what emotional intelligence is and discuss some of the key competencies of emo...2022-06-3006 minEngage Relate PerformSarah Majengo - Communication Culture DefinedSarah Majengo is a strategic communications professional with over twenty years of experience in strategy, communications, public affairs, business development, and marketing. She has delivered successful outcomes for companies by addressing strategic operational and leadership challenges for major local and international brands, helping them navigate complex market and operating environment dynamics. Passionate about developing people, she is an advocate for work-life balance, noting its value for a thriving society. She is the founder of Fanisi Program, a learning and networking platform that equips middle managers with essential tools to elevate their careers and excel in their entrepreneurial pursuits. She...2022-06-2337 minEngage Relate PerformMake Irate Customers Happy AgainThe average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it's effective.Today, I talk about how to react to an irate customer and why it's never productive or acceptable to simply yell back. I offer insight into the ideal mindset when engaging with irate customers, and I share eight steps for turning them into loyal ones."Remain calm...2022-06-1607 minEngage Relate PerformJohnny Black: Good Plans vs. Good ExecutionJohnny Black is the Director of EpicIT Pty Ltd where he works with leaders to facilitate the journey from strategy to measurable performance. He is a registered psychologist with experience in business development specializing in Strategy, Leadership, Organizational Development, and Performance Management. Residing on a small farm in the KZN Midlands, Johnny has helped a wide range of clients ranging from large corporations to small family-owned businesses. He is passionate about helping organizations and leaders translate their strategy into execution. Johnny joins me today to discuss how to lead through leaders and take the journey f...2022-06-0920 minEngage Relate Perform6 Core Elements of Superior Customer ServiceWhat do you perceive as superior customer service? When was the last time you entered a business and walked out thinking “Wow - they provide phenomenal customer service!” As we all know, many businesses and organizations tend to fall short when it comes to providing top-notch customer service – while for others, it seems as though it comes easily, or even naturally. So, what are the secret steps these companies are taking to ensure their employees consistently provide superior customer service? Today, I discuss the 6 core elements of superior customer service and how you can apply each el...2022-06-0208 minEngage Relate PerformMokadi Mathye: A Leader as A CoachMokadi Max Mathye has 25 years of experience as a senior business leader in the private and public sectors. He is passionate about business leadership development journeys, corporate governance, customer service, learning and skills development, coaching and mentoring, and professional development of teachers and educators. He has a successful career as an executive and non executive director of private and public entities. He is the founder and CEO of consultant company MMDDCC, as well as the national president of Coaches and Mentors of South Africa (COMENSA).Today, Mokadi joins me to talk about what it means for a...2022-05-2620 minEngage Relate PerformCoaching For Success: ExplainedLooking for a sign? Here it is: the Coaching for Success program, our upcoming workshop designed to help you build your dream team, hosted by Noesis Strategic Institute and Service Quality Institute of the US.Today, I talk about Coaching for Success. I explain what it is, talk about what it can do for you, and share where you can sign up and learn more.“The training and techniques outlined in this program will help you and your entire organization succeed in the face of any obstacle by equipping you with state-of-the-art coaching skills to po...2022-05-1904 minEngage Relate PerformLaura Minde: A Bottom-Up Approach to Ethical ConductLaura Minde is the Managing Director and Founder of Outstanding Solutions Ltd., a hospitality consulting firm based in Tanzania that is dedicated to actively contributing to the growth of the Tanzania and East Africa tourism and hospitality sector through high-quality workforce training. Laura has 5 years of experience in training corporate staff and management employees to develop skills, competencies, and knowledge in workplace standards. She obtained her Bachelor’s degree in Food Science and Technology from the Sokoine University of Morogoro and holds a dual Master’s degree in International Hospitality Management from EM Lyon and the Institut Paul Bocuse.2022-05-1235 minEngage Relate PerformHard Work vs Smart Work; What's Better?In his book Make Your Bed: Little Things That Can Change Your Life…And Maybe the World, Admiral William H. McRaven posits that making your bed in the morning can change the trajectory of your day, and in turn, your life. Today, I talk about this idea. I expand on it, explaining why such a simple morning task has such a huge effect. I talk about the benefits of a morning routine, no matter how simple, and I note that these benefits affect your work-life balance, self care habits, general sense of accomplishment, and self-discipline.2022-05-0509 min
Engage Relate PerformAnswering Guest Questions - Part 2Why are relationships nowadays so difficult or challenging, and what is your advice to build better relationships in life? What is your greatest source of continuous learning? What do you do when the 2022-04-2809 minEngage Relate PerformRuth Shah-Wigley: Develop Your Flexibility and AdaptabilityRuth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, and2022-04-2127 minEngage Relate PerformWalking the Line Between People Pleaser and A-HoleDo you ever feel like you only accomplish your goals as a leader when you’re stern and unbudging? It doesn’t have to be this way. Today, I talk about how to be a good leader by walking the line betwee2022-04-1407 minEngage Relate PerformDeveloping A High-Performance TeamHigh performance culture is crucial to any workplace, and it gives rise to cohesive teams. Today, I talk about what defines cohesive teams and how you can form them in your workplace. In this episode,2022-04-0705 minEngage Relate Perform#1 Reason Your Employees Aren't LearningWhat’s the #1 reason employees have stopped learning? Studies show that this problem has a lot to do with the fact that they are too busy and feel like they don’t have the time. Today, I talk about ho2022-03-3107 minEngage Relate PerformCorporate Culture Makes Cents“Corporate culture” is a phrase that is thrown around often, but many do not really understand it. Today, I talk about company culture. I share its history and meaning and I share the three key ways a2022-03-2407 min
Why Lead?0041 - Delegate to Empower ft Murtaza VersiHow can leaders create a space of psychological safety so that people are comfortable enough to actually communicate if they believe they’re incompetent to carry out a delegated task? I am joined by Murtaza Versi to discuss the art of delegating to empower. Below are links to resources by Murtaza VersiTo listen to a continuation of our Conversation Click the link belowhttps://murtazaversi.co.tz/delegating-to-empower-a-discussion-pt-ii-54/Engage Relate Perform Podcast https://murtazaversi.co.tz/pod/Murtaza's Website htt...2022-03-1727 minEngage Relate PerformDelegating to Empower: A Discussion (PT II)Ben Owden is a trainer and Tanzanian broadcaster who hosts a podcast entitled “Why Lead Others.” Today, Ben joins me for Part II of our podcast episode (Part I is available on his platform) to talk ab2022-03-1728 minEngage Relate PerformSwearing Makes You a Better Leader?Should leaders--whether imans, priests, bosses, or parents--globally be allowed to swear? Like all questions, there are two sides to this one. Today, I discuss the question and ask your opinion on it.2022-03-1006 minEngage Relate PerformLaughter is a Leading MatterRavin Lama is a laughter ambassador and a certified laughter yoga leader, trainer, and coach. He is the president of the AMCHAM in Mauritius (American Chambers of Commerce) and a Toastmaster. You may 2022-03-0317 minEngage Relate PerformArguing Makes Teams BetterWhy do people have conflict? All sorts of things can lead to an unkind word or action that sparks passionate responses. But you may be surprised to hear that healthy teams aren’t afraid of conflict, a2022-02-2407 minEngage Relate PerformDanielle Grant: It's OK Not to Have all the AnswersDanielle Grant is the director of Leadership Global. She has designed many leadership programs and delivered them to participants in five continents. She is the co-author of three books: Leadership As2022-02-1722 minEngage Relate PerformAnswering Guest Questions - Part 1Since the beginning of the show, I've had my guests leave thought-provoking questions for their successors. In this episode, I answer some of these questions, adding to the dialogue surrounding variou2022-02-1009 minEngage Relate PerformLydia Jengo: Empowering Your Employees to Be Themselves Through Succession Planning2022-02-0316 minEngage Relate PerformThe Vacay that Saved my LifeIn 1992, I was a year into a job I loved, but I was beginning to burn out. Overwhelmed, I handed in my resignation, but my manager insisted that I go on a vacation and postpone my decision until after2022-01-2707 minEngage Relate PerformMichael Hudson: Curious Case for LeadershipMichael Hudson is currently the professor at Aspire Leadership, a business that delivers transformational leadership development programs to emerging leaders, equipping them to build, influence, and c2022-01-2032 minEngage Relate PerformTo WIG or not to WIG? That is the question.Often, it’s easy to have so many priorities that we lose focus and fulfill them all poorly. Setting a Widely Important Goal (WIG) is an alternate method of goal setting that results in more productiv2022-01-1307 minEngage Relate Perform80% of People Don't Get Recommended ThisHappy New Year! There are many reasons that New Year’s resolutions don’t stick, but they can if you approach them right. Today, I talk about resolutions and plans. I explain why many don’t stick and I2022-01-0606 minEngage Relate PerformEffective Feedback: What, How and Why?(Q&A)I received a question from a listener: “How do I take criticism graciously and make it work in my favor? Is it so bad to defend myself when I’m wrongly perceived?” Today, I address this question. I t2021-12-3007 minEngage Relate PerformLeadership Lessons from Christmas ClassicsHappy Holidays, friends! I don’t watch holiday movies for fun, but when I do, I can’t help but see leadership themes weaved into the stories. I thought, for the festive season, why not share some here2021-12-2305 minEngage Relate PerformFred Mwita: Behaviours Needed to Thrive in a CrisisFred Mwita is a results-driven corporate strategist who possesses a unique crossover profile, having operated the C-level Suite in various industries such as FMCG, mining, healthcare, banking, and ICT2021-12-1634 minEngage Relate PerformIndependence Day: A Bibi Titi Mohamed LegacyHappy Independence Day! On this day in 1961 and 1962, Tanganyika gained her independence and became a republic, respectively. And as we honor Mwalimu Julius Nyerere for being the father of our nation,2021-12-0909 minEngage Relate PerformRuth Shah-Wigley: A Mindset of Grace and AdaptabilityRuth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, and2021-12-0229 minEngage Relate PerformCommon Traps Successful Leaders Must AvoidBeing a leader isn’t easy. In this episode, I share four common traps that leaders fall into and explain how successful leaders avoid them. Today, I talk about the four common traps that successful le2021-11-2508 minEngage Relate PerformEncore Episode: 4 Tips for Becoming a Top PerformerEveryone has emotions. The difference between a top performer and everyone else is that a top performer knows how to control them when needed. Today, I talk about the valuable skill of keeping your 2021-11-1807 minEngage Relate PerformArafat Haji: Handle Objections & Differences Like a BossArafat Haji is a banking professional with over 15 years of experience. He is a certified treasury expert and has been putting his foot forward for years to influence the right decisions to guarantee 2021-11-1828 minEngage Relate PerformRita Johansen: Finding and Pursuing Your SparkRita Johansen is a conservation consultant who happily reminds people of the intricate relationship between man and nature, and the value of honing that relationship. She runs a food and beverage comp2021-11-0428 minEngage Relate PerformHappy 33rd Episode-versaryWe’re a third of the way to my hundredth episode. This milestone snuck up on me, but here it is, and I owe my thanks to many men and women who have supported my vision and helped me to reach it. Today2021-10-2814 minEngage Relate PerformSarah Majengo - Leading Effectively Across GenerationsSarah Majengo is a strategic communications professional with over twenty years of experience in strategy, communications, public affairs, business development, and marketing. She has delivered succes2021-10-2137 minEngage Relate PerformLegacy of A Teacher: Mwalimu Nyerere Day SpecialTenda Wema nenda zako. “Do good and be on your way.” This well-known Swahili saying is difficult to stomach; our natural tendency is to do good things with some level of expectation, and we rarely get2021-10-1412 minEngage Relate PerformJohn Tschohl: The Loyal and the RelentlessJohn Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has develo2021-10-0739 minEngage Relate PerformMending Broken TrustTrust is like a mirror. You can fix it when it's broken but you can still the cracks in the reflection. If you built trust with your employees, then there is a chance you can break it as well. But how2021-09-3006 minEngage Relate PerformOjiugo Ajunwa: Managing Your Time for ProductivityOjiugo Ajunwa MBA, PMP, PhD, is a consultant, training facilitator, speaker, mentor, and coach with over 20 years of work experience in Information Technology, Event and Project management, process im2021-09-2337 minEngage Relate PerformQ&A - Introvert vs Extrovert: Who's the Better Leader?Do you have to be extroverted to be a good leader? You might think the answer is obviously affirmative, but the truth is not so simple. Extroverts and introverts have different strengths and weakness 2021-09-1610 minEngage Relate PerformDiana Laizer - Pursuit of CohesivenessDiana Laizer is the founder of Consumer Choice Awards Africa (formerly Tanzania Consumer Choice Awards). She has much experience working with teams and a very engaging story to tell. Today, we talk ab2021-09-0922 minEngage Relate PerformTrust As A Leadership MetricCan your team say no to you? How easy is it to connect with you? Are you a source of inspiration for your team? Do you trust your team members, and do they trust you? Answering these questions and mor2021-09-0208 minEngage Relate PerformAbdulrahman Hussein - Riders Are LeadersAbdulrahman Hussein is the head of cybersecurity services at Soft-Tech Consultants. He has a passion for cyber and information security, as well as for helping clients identify their security risks an2021-08-2622 minEngage Relate PerformEmbracing the Irate CustomerThe average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent fu2021-08-1907 minEngage Relate PerformKevin Korgba - The I in Leadership: The African perspectiveKevin Korgba is a Nigerian living in the UK who joins us today to discuss the I in Leadership from an African Perspective. As an advocate for real snd sustainable development in Africa, he believes th2021-08-1248 minEngage Relate PerformHow to Practice Inspirational LeadershipHow would you rate your ability to inspire those around you? This ability is what distinguishes exceptional leaders from the rest. Today, I talk about the importance of this ability. I share research 2021-08-0507 minEngage Relate PerformEngage Relate Perform with Murtaza VersiWho this show is for? Why do you need to be here? What will you get out of it? If you’re wondering about the answers to these questions, listen closely and get ready. You’re about to impact lives. Tod2021-07-2907 minEngage Relate PerformEmelda Mwamanga - Passion, Possibilities and PivotingEmelda Mwamanga is one of the most well-known entrepreneurs in Tanzania. She spearheaded print media with Bang! Magazine, a premier lifestyle magazine in Tanzania launched in 2004. She has a backgroun2021-07-2233 minEngage Relate PerformQ&A: What Is My Role in Showing Empathy?I recently received a question from a listener: “When is it my place to show empathy?” Especially during the pandemic, it can be hard to know how much to expect from your team and how much empathy you2021-07-1508 minEngage Relate PerformTeam CohesionHigh performance culture is crucial to any workplace, and it gives rise to cohesive teams. Today, I talk about what defines cohesive teams and how you can form them in your workplace. In this episode,2021-07-0805 minEngage Relate PerformLizSpire Taylor - Leading Yourself to Lead OthersElizabeth “Lizspire” Taylor is an Archbishop Tutu Fellow and a Fellow of the Institute of Management Consultants. She has enjoyed a multidisciplinary career, spending fifteen years in UK and Nigeria w2021-07-0145 minEngage Relate PerformAre You Winning or Are you Leading?You might think the point of leadership is to win, but you’d only be half right. It’s important to win in business, but if that’s your primary or only goal, you’ll fall short as a leader. Today, I sha2021-06-2407 minEngage Relate PerformAliraza Versi - Reasons and Results (Father's Day Special)With Fathers’ Day coming up, today’s episode of Engage Relate Perform is a Fathers’ Day special, in which I interview my son--Aliraza Versi--about what fatherhood means to him. This is an important qu2021-06-1734 minEngage Relate Perform4 Tips to Becoming a Top PerformerEveryone has emotions. The difference between a top performer and everyone else is that a top performer knows how to control them when needed. Today, I talk about the valuable skill of keeping your em2021-06-1007 minEngage Relate PerformZeenat Thawer - Better Parents are Better LeadersZeenat holds an MSc. in Training and Human Resource Management degree from Leicester University in the UK. She is also an accredited Mediator and Trainer. Zeenat has trained in the UK and holds a Mas2021-06-0330 minEngage Relate PerformDon't Just Exist, Live!Is the glass half empty or half full? Who cares? You have water. Today, I talk about why that--a focus on the good in a situation--is the most important thing. In this episode, I talk about the import2021-05-2707 minEngage Relate PerformGet up and Shape upHave you ever had a child? Remember your first time holding your child in your arms and everything that ran through your head and heart: joy, excitement, nervousness at the weight of the responsibilit2021-05-2008 minEngage Relate PerformTo WIG or not to WIG? That is the questionOften, it’s easy to have so many priorities that we lose focus and fulfill them all poorly. Setting a Widely Important Goal (WIG) is alternate method of goal setting that results in more productivity2021-05-0607 minEngage Relate PerformDaniel Kijo - Mixed Martial Arts and the Art of LifeDaniel Kijo is a guy in love with the art of storytelling. For over a decade he has used digital media formats such as TV, News, and Film to help clients share their stories, communicate their brand m2021-05-0626 minEngage Relate Perform5 Simple Actions for Conscious LeadershipAs a leader, it’s easy to get caught in the reaction trap, reacting instead of acting. This makes you unable to function effectively as a leader. Instead, today I offer some tips on how to be a consci2021-05-0605 minEngage Relate PerformBenjamin Nkaka - Succeeding Despite Non-Linear Career GrowthBenjamin Nkaka is the Head of Bancassurance Business at NBC Bank with over 12 years of experience in marketing, insurance, sales, and strategy. He has grown the insurance business at NBC and made it v2021-05-0635 minEngage Relate PerformHips Don't Lie, Neither do Empowerment NumbersWhat makes a good leader? Today, I take a look at the numbers and share what they tell us, taking a look at what the top 40% of leaders have to say about leadership. In this episode, I talk about th2021-05-0606 minEngage Relate PerformDr. Sabina Mugusi - If it's Impactful, you don't have to put a title on it.Doctor Sabina Mugusi is a Senior Lecturer at Muhimbili University of Health and Allied Sciences (MUHAS), and she heads the department of Clinical Pharmacology. She completed her Ph.D. training at Karo2021-05-0629 minEngage Relate PerformAdding Value and Hiring For ValuesIn today’s short-and-sweet episode, I talk about what to look for in your work relationships. I note that, just like other relationships, they require time, effort, and patience. I talk about the impo2021-05-0605 minEngage Relate PerformLina Ratansi - No Integrity, No Glory!Lina Ratansi is the Group Chief Executive of RSM Eastern Africa, which is a member of RSM, a global audit, accounting, and advisory firm presently ranked no 6 worldwide. Lina set up the Tanzania pract2021-05-0618 minEngage Relate PerformAn Empathetic Ear is all We NeedWe live in a culture of schedules. We schedule nearly everything we do, but do we carve out time to listen? Today, I talk about why you should. In this episode, I talk about why most of your problems 2021-05-0606 minEngage Relate PerformSantina Benson - Navigating the Ego Jungle with HumilitySantina M. Benson is the Executive Director of the CEO Roundtable of Tanzania(CEOrt), which brings together 150 CEOs of leading companies in Tanzania and provides a platform for regular engagement wit2021-05-0631 minEngage Relate PerformWelcome To Engage Relate Perform with Murtaza VersiThis is engage, relate, perform. The show that helps leaders and organizations drive long term results by fostering relationships and enhancing engagement. If you're looking to seriously improve your 2021-04-2308 min