Shows
Extra CreditTop takeaways and memorable moments from Credit Congress & Expo 2025Tell us what you love about Extra Credit and what topics you want covered!This week, NACM hosted its 129th Credit Congress & Expo in Cleveland, Ohio—and things kicked off strong. The opening general session featured keynote speaker Brant Menswar, who delivered a powerful message on staying focused and hitting your goals, even when things feel uncertain. We caught up with a few attendees to hear what their biggest takeaways were from Credit Congress. Here’s what they had to say. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nac...2025-05-2302 minExtra CreditBehind the Hire: Key skills that outweigh a formal educationTell us what you love about Extra Credit and what topics you want covered!Tell us what you love about Extra Credit and what topics you want covered!When it comes to hiring new credit managers, it can be hard to choose which candidate will be the best fit at your company. From the technical skills on their resume to their professional presence during a job interview, there is a lot to consider when hiring for a role a multi-faceted as credit manager. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X...2025-05-0205 minExtra CreditTransform Your Credit Department with 10X TalentTell us what you love about Extra Credit and what topics you want covered!What sets successful credit departments apart in today’s fast-paced market? It’s the rise of the 10X credit manager—professionals who build strong customer relationships, identify critical trends and drive innovative strategies. Join NACM as we talk about 10X credit managers with Ali Kidwai, senior manager of product and implementation at Bectran. Topics covered include: ✅ Why the 10X credit manager is vital for future success✅ How companies can nurture and empower this talent✅ The tools and policies tra...2024-12-1313 minExtra CreditVolunteering offers credit managers opportunities to give backTell us what you love about Extra Credit and what topics you want covered!Many NACM members find time to volunteer time and give back to their communities, whether it’s in their local neighborhood or their professional fields. Volunteering their time has allowed members to develop deep connections and build networks outside of their work that give way to mentorship and career advancement. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2024-10-1804 minExtra CreditI want to earn a designation. Where do I start?Tell us what you love about Extra Credit and what topics you want covered!🎓Earning a designation from NACM’s Professional Certification Program is a powerful way to establish credibility and showcase expertise. However, the journey to certification can feel daunting, with numerous paths and options available. 💭Before embarking on your designation journey, reflect on your personal motivations and how the NACM designation aligns with your career goals. 📚For more information about each designation within NACM’s Professional Certification Program, visit our website. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm...2024-09-1303 minExtra CreditState of AR Automation 2024Tell us what you love about Extra Credit and what topics you want covered!In this episode, we delve into the evolving landscape of the invoice-to-cash process and explore how automation and artificial intelligence are reshaping credit management. Join us as BlackLine and NACM discuss the latest State of AR Automation 2024 results, including:Improving payment timelines and reducing outstanding balancesRising intent to automateLeveraging artificial intelligenceAddressing data security and privacy concernsStay tuned for a joint BlackLine and NACM white paper to be published later this month. Connect with us on LinkedIn: @N...2024-07-1906 minExtra Credit2024 Credit Congress highlightsTell us what you love about Extra Credit and what topics you want covered!On this special episode of Extra Credit, we take you NACM's 128th Annual Credit Congress & Expo in Las Vegas where we asked attendees why recent graduates should pursue a career in b2b credit management. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2024-06-1403 minExtra CreditPrevent fraud with bank referencesTell us what you love about Extra Credit and what topics you want covered!In our last Extra Credit episode with you back in February, we discussed the importance of bank references in making informed credit decisions. Today we’d like to delve into that topic a bit deeper and discuss how bank references can also help detect and prevent fraudulent activity. This episode of Extra Credit is powered by Thomson Reuters Confirmation.Download our joint white paper on Unlocking Financial Trust: The Role of Bank References in Establishing Creditworthiness. Thomson Reuters is a...2024-06-0708 minExtra CreditThe Power of Job Information Sheets in Infrastructure ProjectsTell us what you love about Extra Credit and what topics you want covered!Collecting important project information for payment documents -- like preliminary notices or lien waivers -- can pose a widespread challenge across the construction industry. Without sufficient and accurate job information, a company’s ability to secure payment through a mechanic’s lien or bond for their projects may be in jeopardy.Luckily, construction credit professionals can use a special document with essential project information allowing the ability to preserve their lien rights and get paid. This document is kn...2024-04-1903 minExtra Credit🎉 Extra Credit Hits Triple Digits: Celebrating 100 Episodes!Tell us what you love about Extra Credit and what topics you want covered!It's time to celebrate a monumental milestone--the 100th episode of NACM's Extra Credit podcast! 🎙️💯Whether you've been with us since the beginning or just joined our community recently, we want to express our deepest gratitude for your ongoing support.Over the past 100 episodes, we've explored a wide range of topics related to B2B credit management, from credit risk and collections strategies to mastering customer relationships and leading teams. Here's to the next 100 episodes and beyond!Connect...2024-03-1505 minExtra CreditThe Key to Automation: Change ManagementTell us what you love about Extra Credit and what topics you want covered!🤖 As credit departments become more modern with new automation platforms and software, credit managers must prepare to handle any challenges that come their way. 🔑 The best way credit teams can ensure the success of any technology transformation is with change management.💡 Why it matters: It’s about managing change throughout your organization, ensuring everyone on the team is on board and making the most of software that tackles real, everyday pain points.⭐ He...2024-03-0807 minExtra CreditCredit Managers: The Financial DetectivesTell us what you love about Extra Credit and what topics you want covered!The art of decision-making rests on the foundation of informed choices. Just like detectives, credit managers meticulously gather data from various sources, such as credit reports, financial statements and bank references, piecing together a financial puzzle.Learn how the hunt for credit information has changed and how to perfect your strategy! This episode of Extra Credit is powered by Thomson Reuters Confirmation. Download our joint white paper on Unlocking Financial Trust: The Role of Bank References in...2024-02-0207 minExtra CreditBuild the Ideal Education Strategy for Credit CongressTell us what you love about Extra Credit and what topics you want covered!NACM’s Credit Congress & Exposition is an annual conference established to bring credit professionals together from across the nation to network and learn about various topics in the credit industry. But with the abundance of educational programs and professional growth opportunities, it can be challenging to know where to start—especially if it’s your first time. Registration is now open!Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2024-01-0503 minExtra CreditDecember CMI Signals Continued Weakness in 2024Tell us what you love about Extra Credit and what topics you want covered!In the final Extra Credit episode of 2023, we reflect on the trends of the Credit Managers' Index (CMI). The CMI points to a considerable decline in credit conditions that are leading indicators of economic activity.Complete the CMI every month for the next 12 months and automatically be entered into a drawing to win a gift card worth between $100-$250 in 2024. Sign up to receive monthly CMI survey participation alerts. For a complete breakdown of manufacturing and service sector data and graphics...2023-12-2805 minExtra CreditWhy Associations Matter to the Modern Credit ProfessionalTell us what you love about Extra Credit and what topics you want covered!Joining NACM is not merely a membership; it's an investment in a network that propels your career forward and surrounds you with a community that shares in your successes and supports you in times of professional challenges. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-12-1503 minExtra CreditNew Generation of Credit Managers Take a Fresh Approach to Customer RelationshipsTell us what you love about Extra Credit and what topics you want covered!As the new generation of credit professionals takes over the B2B credit industry, they are approaching customer relationships differently. However, the goals remain the same—create a strong sense of trust, improve customer service and mitigate risk.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-12-0103 minExtra CreditWhy Credit Congress Is a Worthwhile InvestmentTell us what you love about Extra Credit and what topics you want covered!NACM’s Credit Congress & Exposition started off as a mission to bring together credit professionals from across the nation to network, learn and stay informed about the latest changes in the credit world. Now, it is more than just an annual hub of credit knowledge—it’s a catalyst for career growth and professional development.Early-bird registration rate ends Dec. 8! Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-11-1704 minExtra CreditA World Without Credit Would Be ChaosTell us what you love about Extra Credit and what topics you want covered!Amid the intricate tapestry of commerce, there exists a silent but pivotal protagonist: the B2B credit management function. Credit management has played an integral role in shaping the financial health and stability of businesses throughout history. Credit is a critical cornerstone upon which the world of commerce rests—and without it, global trade would come to a screeching halt.Trade creditors are the lifeblood of our economy, currently providing approximately $5.6 trillion of capital to businesses in the United States, most of...2023-11-1005 minExtra CreditProfessional Certifications: Value Beyond the LettersTell us what you love about Extra Credit and what topics you want covered!An independent study of NACM members revealed those who hold certifications average 6% higher salaries than those who do not, and many credit managers hold more than one certification. Learn what credit managers have to say themselves about the value of professional certifications. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-11-0305 minExtra CreditBurnout: The Corporate Vampire Sucking Life from Your EmployeesTell us what you love about Extra Credit and what topics you want covered!Burnout has become a corporate vampire, draining the life out of employees through emotional exhaustion and lost productivity. By understanding the causes of and the preventative measures for burnout, credit professionals can maintain the physical and mental well-being of their credit team as well as improve performance in the workplace.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-10-2704 minExtra CreditWhat Credit Leaders Can Learn from FootballTell us what you love about Extra Credit and what topics you want covered!Just as a football team relies on every player’s commitment and passion to achieve victory, an organization thrives when its employees are fully engaged. Learn about lessons that every credit leader can learn from football to energize their teams and score business success.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-10-2003 minExtra CreditMy Customer Ghosted Me. Now What?Tell us what you love about Extra Credit and what topics you want covered!The term "ghosting" is not just for the dating world. Picture this during Halloween season ... you've extended credit to a customer, and everything seems to be going smoothly. Invoices are sent, but suddenly, it's as if your customer has vanished into thin air. They're not responding to calls or emails. So, what should you do when a customer "ghosts" you? Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-10-1303 minExtra CreditUS Economy Flirts with RecessionTell us what you love about Extra Credit and what topics you want covered!NACM’s Credit Managers’ Index (CMI) gained 1.8 points to 52.6 in September. The improvement is welcome, but the CMI appears stuck on the precipice of a recession in business activity, said NACM Economist Amy Crews Cutts, Ph.D., CBE.Complete the CMI every month for the next 12 months and automatically be entered into a drawing to win a gift card worth between $100-$250 in 2024. Sign up to receive monthly CMI survey participation alerts. For a complete breakdown of manufacturing and service sector data...2023-10-0605 minExtra CreditChatGPT: The Credit Manager’s AssistantTell us what you love about Extra Credit and what topics you want covered!A recent eNews poll revealed that one quarter of credit professionals use ChatGPT in some capacity for their work. Hear about the advantages and disadvantages of using ChatGPT in the credit department.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-09-2904 minExtra CreditCredit Is the Backbone of Every BusinessTell us what you love about Extra Credit and what topics you want covered!The role of a credit manager extends far beyond credit and collections. The credit department is the backbone of every business that supports other teams and drives success. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-09-2203 minExtra CreditShould Credit and Collections Be One?Tell us what you love about Extra Credit and what topics you want covered!A recent eNews poll revealed that 34% of departments separate credit and collection functions. Regardless of the chosen strategy, open communication and well-defined procedures are essential to ensure the success of either approach.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-09-1503 minExtra CreditSubchapter V Bankruptcy Becoming More CommonTell us what you love about Extra Credit and what topics you want covered!Subchapter V small business bankruptcies are up 43% year-over-year in August, the 13th consecutive month of increase. This upward trend is likely to continue through the rest of the year and beyond. The pros and cons of Subchapter V bankruptcy is a matter of perspective. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-09-0805 minExtra CreditOnboarding Is a Strategy, Not a FormalityTell us what you love about Extra Credit and what topics you want covered!Onboarding new employees isn't just about completing paperwork and handing out company policies; it's about setting the stage for success and nurturing a sense of belonging.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-09-0103 minExtra CreditEmerging Credit Leaders Will Shape the Future of BusinessTell us what you love about Extra Credit and what topics you want covered!For this week's episode of Extra Credit, we invited five emerging credit leaders to share their experiences, lessons learned and plans for the future. An emerging leader refers to an individual who is in the process of developing and displaying leadership qualities, often in the early stages of their career. Emerging leaders are recognized for their potential to drive positive change within their organizations. They may not hold formal leadership titles but are often identified by their actions and attitudes. 2023-08-2505 minExtra CreditHow to Speak the Language of SalesTell us what you love about Extra Credit and what topics you want covered!It might feel like the credit and sales teams are speaking two completely different languages. But by putting the company’s goals and objectives first, both departments can become an unstoppable force in driving positive business results.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global2023-08-1803 min