Shows
The CU Lab with NAFCU ServicesThe Evolving Role of the CISO: From Technical Expert to Strategic Leader l DefenseStorm 2024Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and today I am sitting down with William Wetherill, Chief Information Security Officer at DefenseStorm, to talk about The Evolving Role of the CISO: From Technical Expert to Strategic Leader. William, it’s great speaking with you, and thanks so much for joining us today. Join DefenseStorm expert William Wetherill for an informative session to explore: how the role of CISO changed from being a technical role to a more strategic one, the key responsibilities of a CISO...2024-06-1721 minThe CU Lab with NAFCU ServicesGallagher Executive Compensation and Benefits Survey l Gallagher 2024Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld, with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Liz Santos, Chief of Staff at Gallagher, and we are going to talk about the annual Gallagher Executive Compensation and Benefits Survey. It’s one of the credit union industry’s premier resources for compensation data. The report provides hundreds of data points for salary, scorecards, retention plans, and more, enabling credit unions to make better decisions for their rewards strategy. We talk about who partici...2024-06-0719 minThe CU Lab with NAFCU ServicesEnsuring Safety and Soundness with AI l Upstart 2024Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions, and I’ll be your moderator. Today I am sitting down with Lynn Sautter Beal, Vice President of Implementation and Success at Upstart. We are going to talk about ensuring safety and soundness with AI. Join Upstart expert Lynn Sautter Beal, Vice President of Implementation and Success for an informative session to explore why credit unions are applying AI to lending and how to empower credit unions to regulators and outside examiners through AI models during exams t...2024-03-2518 minThe CU Lab with NAFCU ServicesNavigating the Threat of Social Engineering and Misinformation l DefenseStorm 2024Thank you for joining us for another episode of the CU Lab. I’m Randy Salser, President of NAFCU Services, and today I am sitting down with Elizabeth Houser, Director of Cyber Defense at DefenseStorm, and James Bruhl, Director of Cyber Threat Intelligence at DefenseStorm. The recent bank run at Silicon Valley Bank has clearly shown how dangerous false information can be, proving that financial panics aren't just things of the past like we see in old movies or history books. Social media's ability to spread rumors and fear quickly played a big role in this panic, as s...2024-02-2724 min
Credit Union Exam Solutions Presents With Flying Colors#146 CUNA & NAFCU MERGER APPROVED - What's Next with McKechnie & BacinoSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2023-11-1330 minThe CU Lab with NAFCU ServicesUsing Insurance to Engage Members | Franklin Madison 2023Consumers increasingly want insurance from their bank or credit union, especially when their choices are personalized. While insurance products can serve a large number of consumers, it’s important to offer the right products using expert deployment and engagement tactics in order to maximize revenue. In this on-demand webinar, Franklin Madison’s VP of Business Engagement, Stephen King, will dig into the latest trends and reveal some surprising things you may not have known about today’s consumer preferences—and how this information can help you increase non-interest income. They’ll also discuss dynamic digital solutions...2023-10-3017 minThe CU Lab with NAFCU ServicesCybersecurity in the Cloud | FIS 2023Thank you for joining us for another episode of the CU Lab! I’m Randy Salser, President of NAFCU Services, and I am sitting down today with Mike Kirby, the VP of Managed Risk and Security Services at Bias, to explore the evolving landscape of cybersecurity in the cloud, particularly within the credit union space. We delve into the surge of cloud adoption among credit unions, driven by technologies like Microsoft 365 and private cloud infrastructures. Mike sheds light on the intricate challenges faced, from innovative phishing tactics to the complexities of managing cybersecurity tools effectively. 2023-10-2417 minThe CU Lab with NAFCU ServicesAt What Point Are You Ready for Subservicing? | Dovenmuehle 2023 This fireside chat will address a common question that comes up for credit unions with portfolio loans and/or those that retain servicing for loans sold to investors: What is the minimum volume of loans needed to justify a move towards subservicing? The podcast will explore several factors that influence the decision to move to a subservicing model and analyze some of the benefits a subservicing partnership can provide.2023-10-1922 min
BIGcastThe CUNA/NAFCU Merger- An Inside ViewCUNA Board Vice-Chair and Cornerstone League CEO Caroline Willard shares her inside perspective on the pending CUNA/NAFCU merger. Also- Glen compares financial and grocery self-service, shares a new avenue for credit unions to aid Ukraine, and John checks an item off his bucket list. Links related to this episode: Caroline’s recent CU Insight article: https://www.cuinsight.com/building-a-stronger-state-and-federal-advocacy-machine/ CUNA”s landing page for CUNA/NAFCU merger news: https://www.cuna.org/about/cuna-and-nafcu-merger.html Cornerstone League: https://www.cornerstoneleague.coop/ John’s interview with Apple co-founder Steve Wozniak...2023-08-2227 minCredit Union Exam Solutions Presents With Flying Colors#126 CUNA & NAFCU MERGER WHAT YOU NEED TO KNOW with John Mckechnie & Geoff BacinoSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2023-08-0840 minThe CU Lab with NAFCU ServicesThe Value of Lending Enablement Solutions: From Loan Volume to Risk Mitigation l Open Lending 2023Today I am sitting down with Kevin Filan, Senior Vice President of Marketing at Open Lending, we are going to talk about The Value of Lending Enablement Solutions: From Loan Volume to Risk Mitigation. 2023-07-3117 minThe CU Lab with NAFCU ServicesChip Cards and Fallback Attacks | Allied Solutions 2023Speaker: Ann Davidson, Vice President of Risk Consulting | Allied Solutions BIO: With more than 40 years of diverse experience in the financial industry, Ann Davidson has become a nationally renowned expert in risk control and risk management. Ann has an impressive list of achievements and accreditations in the financial industry, which includes making notable article contributions to accredited financial publications and being a keynote speaker on a variety of risk management topics at hundreds of conferences and seminars nationwide.2023-07-1713 minThe CU Lab with NAFCU ServicesFighting Fraud: The Role of Fraud Fusion CentersSpeaker: Adam Barrett - DefenseStorm Senior Product Manager BIO: Adam is the DefenseStorm Fraud Geek with an extreme passion for protecting financial institutions and the people who trust them to provide a safe banking experience. He is currently the Senior Product Manager for the DefenseStorm fraud product, Fraud Detection. With 25 years of experience in banking operations, fraud and risk, you would think he's seen it all, however, the constantly evolving schemes keep him motivated to stay in the fight. When not at work, he enjoys traveling, paddle boarding, gardening, and cooking. Can you explain the concept...2023-06-0522 min
SEE YOU LEADSEE YOU LEAD Episode 20: Dan Berger CEO of NAFCUIn this captivating episode, we sit down once again with Dan Berger, President and CEO of the National Association of Federally-Insured Credit Unions (NAFCU), as he unveils NAFCU's advocacy priorities for 2023. Join us as we delve into the world of credit union advocacy and discover the strategic initiatives driving change in the industry.Dan Berger, a prominent figure in the credit union landscape, shares invaluable insights into the pressing issues and challenges facing credit unions in the current environment. With a wealth of experience and expertise, he reveals NAFCU's top priorities for advocacy in 2023...2023-05-3118 min
The CUInsight NetworkAdvocacy & Compliance - NAFCU (#57)“We want to create a legislative and regulatory environment so credit unions don’t just survive, but thrive and grow.” - Dan BergerThank you for tuning in to episode 57 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Dan Berger, President and CEO at N...2023-05-1916 minThe CU Lab with NAFCU ServicesCurrent State of CPI l Allied Solutions 2023Anne Holtzman, Senior VP of Risk Management at Allied Solutions, will speak in-depth about the current state of CPI and the importance of having a proactive strategy. How has CPI changed/shifted since the onset of the pandemic? With a slight shift in the used and new car market this year, how has CPI been affected? With the increase in delinquency levels and shrinking new loan volumes why is a risk management program like CPI important to the consumer or borrower? Why do FIs need a proactive CPI strategy? What are some of your predictions for CPI and the auto marke...2023-05-0813 minThe CU Lab with NAFCU ServicesDriving Low-Cost Deposits that Deliver l Velocity 2023Many credit union executives assume that once they acquire new members, those members will embark on a journey to become loyal and profitable account holders. This assumption is often wrong. If those new members never fully onboarded or engaged with your credit union, then they’re costing you money. So merely “winning the account” doesn’t really count. A successfully onboarded member will generate more deposit activity, use more products and services with your credit union and stay with you longer. In this podcast, Steve Swanston from Velocity Solutions explains how our current interest rate environment is creating both a crit...2023-05-0814 minThe CU Lab with NAFCU ServicesGet Up to Speed and Down to Work on the New Section 1071 Small Business Data Collection Rule l Wolters Kluwer 2023The Consumer Financial Protection Bureau issued its final rule to implement Section 1071 of the Dodd-Frank Act. What will this rule mean for your institution? Section 1071 amended the Equal Credit Opportunity Act to require financial institutions to collect and report certain data in connection with credit applications made by small businesses and small farms, including women- or minority-owned entities. Randy Salser, President of NAFCU, digs into the new rule with two regulatory experts from Wolters Kluwer, both of whom are former federal regulators, to uncover the “what’s”, “who’s” and “when’s.” Experts also dive into what credit unions can do today to prepar...2023-05-0822 min
Associations Thrive32. Dan Berger, CEO of the National Association of Federally-Insured Credit Unions (NAFCU), on How to Stay Focused on Your Association's MissionHow do you determine what your associations’ core services should be? And once identified, how do you stay committed to these core services? How do you identify adjacent markets and modify your governance to grow?In this episode of Associations Thrive, host Joanna Pineda interviews Dan Berger, President & CEO of the National Association of Federally-Insured Credit Unions (NAFCU). Dan introduces NAFCU, talks about his journey to becoming CEO of NAFCU, and talks about how NAFCU is growing and thriving. Dan discusses:How NAFCU is obsessively focused on ACE - Advocacy, Compliance and Education. If a program or...2023-05-0429 min
SEE YOU LEADSEE YOU LEAD Episode 14: Dan Berger CEO of NAFCUIn this episode of the SEE YOU LEAD podcast, we explore the world of leadership in the credit union industry with B. Dan Berger, President and CEO of NAFCU (National Association of Federally-Insured Credit Unions). Dan reflects on his upcoming ten-year anniversary with NAFCU and shares valuable insights on leadership, employee support, membership, and community involvement.Dan Berger, a renowned leader in the credit union industry, shares practical strategies for unlocking leadership secrets that can empower credit union professionals to excel in their roles and drive positive change in their...2023-04-1316 min
C.U. on the ShowLessons in Leadership with NAFCU CEO Dan BergerAs part of Leadership Month, Doug was thrilled to welcome NAFCU CEO Dan Berger to the show to discuss leadership and how it applies universally and specifically to the credit union movement. With over 17 years of experience at NAFCU, 10 of which as CEO, Dan shared how he continually hones his skills in relationship building, communication, and strategic alignment.
Stream the episode to hear his valuable insights, what he wishes other leaders knew, and his tips for staying on track with your mission and goals. For Dan, it starts with your people.
Listen now.
2023-04-1125 minThe CU Lab with NAFCU ServicesWinning and Growing Deposit Relationships l Personetics 2023After our original podcast discussion, the Battle for Deposits has intensified, and current events - like the massive shift in deposits toward the big banks the week of March 13 - have made this topic even more pertinent to credit unions. It's worth diving even deeper into this subject, to look at items such as: How behavioral economics can impact customer saving The role open banking will play in deposit defense and acquisition How credit unions can utilize a multi-channel approach to deposits Why an engagement foundation is so vital in this battle2023-04-0513 minThe CU Lab with NAFCU ServicesDiscussion on The Latest Merger and Acquisition Trends l SRM 2023Mark Sievewright of Sievewright & Associates (An SRM Company) will chat with NAFCU Services CU Lab on the latest opportunities and challenges related to mergers and acquisitions for credit unions and what he expects for the remainder of 2023. 2023-04-0313 minThe CU Lab with NAFCU ServicesDiscussion on Digital Assets l SRM 2023SRM’s Larry Pruss will speak with NAFCU Services CU Lab to catch up on guidance and regulation trends in the digital assets space – including the latest on enforcement actions and what the federal agencies are saying – and what it all means for credit union strategy and operations in 2023. 2023-03-0119 minThe CU Lab with NAFCU ServicesUncovering the Impact of FRB Regulation II on Card Not Present Fraud for Credit Unions l Allied Solutions 2023Credit unions must configure each of their debit cards so that card-not-present transactions performed with such cards can be processed on at least two unaffiliated networks. As a practical matter, a credit union will first need to determine whether card-not-present transactions performed with its debit cards can already be processed on at least two unaffiliated networks; if the credit union is not already compliant with the final rule, it will need to adjust its debit card processing arrangements to meet the final rule’s requirements by July 1, 2023. Importantly, the final rule notes that credit unions do not need to affirmatively gua...2023-02-2310 minThe CU Lab with NAFCU ServicesWinning the Battle for Deposits l Personetics 2023With more “money in motion” in a rising rate environment, consumers have multiple choices on where to place their deposits for maximum value. Beyond simply choosing the best rate, consumers are increasingly seeking institutions that will help them better manage their day-to-day banking and deliver tailored advice. A recent survey found that 58% of consumers are likely to move their money to an institution that provides better money management capabilities. In this session, we’ll discuss how credit unions can win the Battle for Deposits by amplifying their promise of looking out for the financial well-being of their members. By leveraging...2023-01-3024 min
Credit Union Exam Solutions Presents With Flying Colors# 70 Dan Berger & NAFCU's 2023 PrioritiesSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2023-01-2435 min
Credit Union Exam Solutions Presents With Flying ColorsCredit Union Mergers With NAFCU Author Mike LussierSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2023-01-0337 minThe CU Lab with NAFCU ServicesHoliday Fraud Prevention Shopping List l Allied Solutions 2022It’s never too late to make your holiday fraud list and check it twice to let the holiday fraudsters know we’re watching to see if they are naughty or nice. Ann Davidson of Allied Solutions will speak in-depth about blocking scammers this holiday season.2022-12-0712 minThe CU Lab with NAFCU ServicesClosing the Gap On Life Insurance Purchases l CMG 2022Today, I’ll be speaking with two members of the CUNA Mutual Group team about their research to get some of those answers: Kevin Cummers, TruStage Life Products Director, and Sarah Randle, TruStage Program Specialist. We’ll discuss common member worries, the goals life insurance can help them address, barriers to an insurance purchase, and the steps your credit union can take to better understand your members and their needs. Kevin, Sarah, great speaking with you, and thanks for joining me today. 2022-10-2810 minThe CU Lab with NAFCU ServicesTransaction Risk & Fraud l Allied Solutions 2022Transaction fraud continues to be a top risk for financial institutions across the country. Ann Davidson of Allied Solutions will speak in-depth about transaction risk & fraud. 2022-10-2411 minThe CU Lab with NAFCU ServicesRecapturing and Retaining Your Wandering Depositor Base l Total Expert 2022 Customers typically don’t close their financial accounts when they leave for another provider But this gives credit unions an opportunity to re-engage these customers and expand relationships Data-driven engagement is the key – understanding where each customer is on their financial journey 2022-10-0411 minThe CUInsight NetworkAdvocacy & Education - NAFCU (#41)“Get engaged and stay engaged.” - Greg MesackThank you for tuning in to episode 41 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest today is Greg Mesack, SVP of Government Affairs at NAFCU. The team at NAFCU advocates for credit unions nationwide by interacting with government officials and policymakers allo...2022-09-1637 minCredit Union Exam Solutions Presents With Flying ColorsNAFCU's Letter on Low Income Designation & Subordinated Debt Requirements - My TakeSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2022-08-2509 minCredit Union Exam Solutions Presents With Flying ColorsNAFCU's Letter on Bylaws, Member Expulsion, & Board Meeting RequirementsSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2022-08-2407 minThe CU Lab with NAFCU ServicesP2P Payment & Fraud l Allied Solutions 2022Fraud using payment P2P online or using apps continues in financial institutions across the country. Listen as Ann Davidson of Allied Solutions sits down with Randy Salser to speak in-depth about P2P online and payment apps fraud attacks. 2022-08-2210 minThe CU Lab with NAFCU ServicesReduce Fraud, Accelerate Account Opening, and Approve More New Members with eCBSVIn this episode of The CU Lab podcast, Randy Salser sits down with Jason Kratovil, Head of Public Policy at SentiLink to talk about how credit unions can onboard new members faster and with less friction and help cut back on fraud with eCBSV. Jason shares what is eCBSV as well as the benefits credit unions can get when incorporating it in their account opening process. Learn more about SentiLink at: https://www.nafcu.org/sentilink2022-08-0421 minCredit Union Exam Solutions Presents With Flying ColorsMy Take on NAFCU's Report on NCUA Board AgendasSet up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations2022-07-0509 minThe CU Lab with NAFCU ServicesWhat Does CECL Mean for TDRs? l ARCSys 2022In this episode, we are joined by Mike Umscheid, CEO of ARCSys. Mike is an expert in everything CECL and will be touching on what CECL means for TDRs. There have been many changes with Troubled Debt Restructuring since FASB issued an accounting standards update eliminating the model. We hope you enjoy expanding your knowledge on TDRs and it helps you be more well prepared for what is to come with CECL.2022-07-0123 minThe CU Lab with NAFCU ServicesKeeping Relevant With Small Business Members Through Embedded Finance l FIS 2022In an ever competitive landscape, embedded finance is what many are seeing as the next point of evolution in the consumers’ digital experience. As financial institutions, credit unions should heavily consider it as part of their member retention and acquisition strategy, especially among small businesses. In this episode with Matt Collicoat from FIS, we’re discussing what embedded finance is, why it should be leveraged and how. 2022-06-2413 minThe CU Lab with NAFCU ServicesSafeguard Your Credit Union from Skyrocketing Card-Not-Present Fraud l Allied Solutions 2022Financial institutions across the country continue to experience card-not-present (CNP) fraud at an alarming rate and it is not stopping. Currently in the top fraud spot, this type of fraud occurs online and involves both credit and debit card numbers. Ann Davidson of Allied Solution outlines how these nefarious attacks are occurring and how to prevent this type of fraud before it happens. 2022-06-2217 minThe CU Lab with NAFCU ServicesOverdraft and Alternatives – Fair and Responsible Liquidity Options l Velocity 2022In this podcast, Randy Salser talks to Christopher Leonard, CEO of Velocity Solutions, about how credit unions can provide responsible and compliant liquidity options for their members, while preserving the revenue they need to run their credit union.2022-06-0220 minThe CU Lab with NAFCU ServicesLatest Fraud Trends Impacting Credit Unions l SentiLink 2022Hello! And welcome to another episode of the CU Lab. I’m Randy Salser, President of NAFCU Services, and today I’m talking to the Co-Founder and CEO of SentiLink, Naftali Harris, to get his insights on fraud. We’ll discuss fraud attacks on credit unions, what new tactics are criminals using against credit unions, and how can credit unions protect themselves. Naftali, it’s great to speak with you today. Thanks for joining me!2022-05-2514 minThe CU Lab with NAFCU ServicesReassigning Plan Administrator Risk l Pentegra 2022Retirement plan sponsors have day jobs--they are busy running their businesses. But at the end of the day, plan sponsors are fiduciaries. They are legally responsible for their plans. Most mistakes involve plan administration. 2022-05-1227 minThe CU Lab with NAFCU ServicesLeveraging Biometrics to Prevent Fraud and Enhance Member Experience l Allied Solutions 2022Authentication measures can stop fraud before it happens. However, the bad guys are getting more clever and are finding ways around traditional authentication measures to commit fraud. New trends in biometrics leverage voice technology for more secure authentication measures and enhanced member convenience. Ann Davidson and Charlie Peterson of Allied Solutions will address how to leverage biometric technology to mitigate costly fraud before it affects your members.2022-05-0417 minThe CU Lab with NAFCU ServicesStudent Lending: Why Credit Unions are Turning to CUSO Loan Participation Platforms l LendKey 2022LendKey has observed consumer demand for student loan refinancing is up 23% year over year for newly approved applications compared to the same time last year. Credit unions can put their excess liquidity to work while servicing the needs of Millennial and GenZ members and prospects. Tap into the opportunity to build relationships with these new members and promote future cross-sell opportunities with prospects as their primary financing institution. We'll share about how credit unions drive high-volume acquisition in the refinancing market, the current landscape of student loans, and some new methods to enhance your member service. Listen...2022-04-2512 minThe CU Lab with NAFCU ServicesEmbedded Finance- What is it? And, How Your Credit Union Can Benefit From it! l Persistent Systems 2022In this episode we’re talking about the latest in embedded finance. This technique incorporates complimentary financial services offers, such as insurance or credit through a technology platform, in a non-financial transaction. While some may dismiss offers like BNPL as modern layaway, its more about reducing the friction in the purchase process – while creating new revenue streams from interest and/or fees. This is fast becoming a disruptor for traditional banking channels, reducing utilization of traditional products like credit cards and unsecured loans. Listen as Karan Maini from Persistent Systems discusses how embedded finance is impacting credit unions, and what the...2022-04-1524 minThe CU Lab with NAFCU ServicesCrypto for CUs in 2022 – What to Expect and How to Win l SRM 2022In this episode we're joined by Larry Pruss and Patti Wubbels from SRM to talk all things cryptocurrency. In this conversation we cover how crypto has evolved since 2020, the latest regulatory trends to be aware of, and how credit unions are getting involved. Plus, hear ideas about the future of consumer adoption and credit unions' role in this emerging space.2022-04-1521 minThe CU Lab with NAFCU ServicesFinancial Wellbeing in Uncertain Times: How the Right Insurance Can Help l TruStage 2022Financial wellbeing - It’s a topic that’s been getting a lot of attention of late as members struggle with the myriad economic challenges of the pandemic—from the job losses of the early days of COVID to the supply chain issues and inflation of today. An important way for credit unions to help members improve their financial wellbeing: Make simple and cost-effective insurance available to help protect two of their most valuable assets, their home and their vehicles.2022-03-2217 minThe CU Lab with NAFCU ServicesFraud Alert – The Latest in ATM/ITM Attacks l Allied 2022Learn what the bad actors are up to with the physical attacks and cash out on ATMs/ITMs, involving both the physical damage and financial loss of the cash contents. We will talk about what credit unions can do to help prevent these types of attacks. 2022-03-0708 minThe CU Lab with NAFCU ServicesWhy Now for Buy Now, Pay Later? l FIS 2022Today I am talking with Tarik Camurdes at FIS about the buy now, pay later trend that is making big waves across the financial services industry. The fundamental idea behind it is decades old with the layaway programs and everything else from earlier days. The technologies, distribution, and marketing of it have skyrocketed over the last two years. In today’s episode, we are going to be discussing what it is, how it is being used, and the risks and benefits involved with buying now and paying later. In This Episode: [01:13] Buy n...2022-02-1624 minThe CU Lab with NAFCU ServicesActivating NorthCountry’s Vision with Data and Analytics l AdvantEdge 2021Data and analytics tie into everything that Vermont-based NorthCountry Federal Credit Union does and the goals they want to reach for their community. Partnering with AdvantEdge Digital is one of the first steps NorthCountry has taken on the path to analytics maturity. In this episode, we’re talking with NorthCountry’s Bob Morgan, and AdvantEdge Digital’s Aaron Grossman. They’ll walk through lessons learned and best practices implemented so far in the credit union’s journey to leverage data for a better understanding of members and the insights to deliver the products and services they most want.2021-11-2619 minThe CU Lab with NAFCU ServicesGrowing Your Consumer Loan Portfolio in the Digital Age l Upstart 2021Join our discussion about the opportunity to embrace digital transformation. We sat down with Jeff Keltner, SVP of Business Development at Upstart and talked about the current environment and challenges credit unions are facing, the benefits of fintech partnerships, and AI enabled personal and auto lending.2021-09-3024 minThe CU Lab with NAFCU ServicesConnecting Credit Unions with Communities l TruStage 2021Foundational credit union values can lead to profound impacts on your members and the communities you serve. Life insurance is one of the ways you can enact meaningful change. This September, use Life Insurance Awareness Month as an opportunity to start shining a brighter light on the role it plays in protecting members’ financial wellness and building a stronger community. 2021-09-1415 minThe CU Lab with NAFCU ServicesAllied Fraud Series Part 3- Navigating the Murky Waters of Breaches and Phishing Attacks l Allied 2021In the final episode of our 3-part fraud series, we’re talking with Ann Davidson about how credit unions can navigate physical breaches, digital breaches, and phishing attacks.2021-07-3008 minThe CU Lab with NAFCU ServicesAllied Fraud Series Part 2- Tips to Prevent Account Fraud l Allied 2021Tune into this episode to learn how fraudsters are leveraging weak authentication to commit account fraud and best practices credit unions can implement for strong authentication measures.2021-07-3010 minThe CU Lab with NAFCU ServicesAllied Fraud Series Part 1- Learning the Red Flags of Payment Card, ACH, and Wire Fraud l Allied 2021In this episode, you’ll hear from fraud fighting expert, Ann Davidson, about the trends of payment card, ACH and wire fraud, how to spot fraud before it happens, and tactical ways to put prevention measures in place.2021-07-2811 minThe CU Lab with NAFCU ServicesThe Current State of Mortgage Subservicing l Dovenmuehle 2021A mortgage relationship between member and lender can last for decades. Credit unions can also completely divest themselves from both financial and servicing responsibility almost as soon as the deal is signed. We’re talking with Michael Wilkinson, Vice President of Dovenmuehle about mortgage subservicing options which put the monthly administration in the hands of specialists, and what to consider when evaluating the structure of your mortgage operations.2021-07-0917 min
The CU Lab with NAFCU ServicesSpotlight on Rural Hospitals (Part III), with CORH’s Nancy Dickey and Carrus Healthcare’s Jon RainesIn Part III of a four-part series on rural hospitals, produced in collaboration with and underwritten by the Center for Optimizing Rural Health (CORH), Michelle chats with Dr. Nancy Dickey, CORH’s Executive Director and Jon Raines, President & Chief Operating Officer and Managing Partner at Carrus Healthcare, which includes Atoka Medical Center in Oklahoma. CORH selects 30 hospitals for the HRSA-funded Vulnerable Rural Hospital Assistance Program. Those chosen for this free program, whose application period closes July 31, will have access to CORH’s team of rural health experts and receive technical support. CORH is working hard to establish depth in hospital...2021-07-0730 minThe CU Lab with NAFCU ServicesDefining a Winning Digital Strategy l TruStage 2021The reasons for taking a wait-and-see approach are long over. Also gone are the days of completing a digital task list and moving on to other priorities. Accelerating your credit union’s efforts to deliver the next generation of digital channel integration is a must have to succeed in a post-pandemic world. But it’s less about the technology and more about your members. Because without them, your brand doesn’t exist. Listen as Jeff Dillon and Adam Malka share ways your credit union can elevate your digital strategy, accelerate your digital roadmap, and win by keeping your member...2021-07-0720 minThe CU Lab with NAFCU ServicesHow to Apply the Principles of Human-Centered Design to Your CU's Innovation Strategy l AdvantEdge 2021Learn practical tips for integrating human-centered design into your credit union’s product, service, and experience design process. Hear how purpose-built fintech can deepen the credit union-member relationship and change members’ financial lives for the better. 2021-06-2717 minThe CU Lab with NAFCU ServicesHSA vs 401(k) Where to Defer Income for the Future l Ascensus 2021This session will outline key aspects of how Health Savings Accounts (HSAs) and 401(k)s help members save for the future. The session will discussion how to defer dollars from payroll to either solution; how to contribute dollars outside of payroll; and how to best use those dollars in the future.2021-06-2420 minThe CU Lab with NAFCU Services5 Strategies to Adapt your CU's Lending Program for the Deposit Influx l SRM 2021With an historic influx of federal stimulus (and more on the way), many credit unions are looking to deploy excess liquidity into earning assets. The question quickly becomes: How do I grow loan profitably these days while margins remain compressed? We’re answering this question with five strategies involving tangible, actionable data for your credit union. 2021-06-1421 minThe CU Lab with NAFCU ServicesBanking on Artificial Intelligence l Allied 2021In this episode, we’re talking all about the value artificial intelligence is bringing to credit unions. We’re getting into the challenges credit unions are experiencing, and the solutions that AI can provide. 2021-06-0717 minThe CU Lab with NAFCU ServicesWhat Credit Unions Should Know About Cryptocurrencies in 2021 Part 2 l SRM 2021In this episode we're diving a little deeper on updates in cryptocurrencies and the impacts on credit unions. We’re going to focus on blockchain and the impacts on financial products, the changing regulatory landscape, and more. 2021-06-0215 minThe CU Lab with NAFCU ServicesWhat Credit Unions Should Know About Cryptocurrencies in 2021 Part 1 l SRM 2021There have been substantial developments in cryptocurrencies lately, but what does it all mean for your credit union? We’re talking with Larry Pruss, Senior Vice President at SRM, on recent news, trends, and policy events on cryptocurrencies, and specific use cases emerging around crypto integrations in financial services. 2021-06-0227 minThe CU Lab with NAFCU ServicesHow CECL Will Affect CUs Purchasing Loan Pools l ARCSys 2021We’re discussing the various impacts of CECL on loan pool purchases and how those loans fit into a CECL model. We’ll explore how your credit union can determine credit deterioration when purchasing a pool, the effects of loan pool conversions to CECL models, and more. 2021-04-2928 minThe CU Lab with NAFCU ServicesAttracting Younger Borrowers with Education Lending l LendKey 2021Hear about how Franklin Mint Federal Credit Union has been engaging Gen Z and Millennial borrowers with their student lending options. We’ll be talking about the successful marketing campaigns that FMFCU employed, why they were so effective, the member feedback they received, and more. We’ll also cover the current landscape of student loans, and some new methods to enhance your member service. 2021-03-3116 minThe CU Lab with NAFCU ServicesThe New Ways CUs are Connecting with Members Through Data l FIS 2021Join our discussion on how data isn’t just for big banks, and how your credit union can leverage data to connect with your members. We'll be sharing insights on the risks, rewards, best practices, and challenges of your member data.2021-03-2214 minThe CU Lab with NAFCU ServicesLife Insurance Delivers Peace of Mind in Challenging Times l TruStage 2021Applications for life insurance increased significantly in 2020. Join our discussion about member perceptions around life insurance, effective ways to educate them, and things your credit union can do to make it easier for members to get the peace of mind they need.2021-03-0511 minThe CU Lab with NAFCU ServicesThe Big Picture of Small-Dollar Lending l Velocity 2021We're discussing how the pandemic has affected the demand for small-dollar lending. Learn best practices for 2021, like how to develop a plan that protects your credit union while preventing members from getting taken advantage of by outside lenders.2021-02-0121 minThe CU Lab with NAFCU Services3 Routes to Create Lift in Payments Vendor Agreements l SRM 2020Credit union leaders nationwide have been tallying up costs, making revenue plans, and setting budgets amidst a pandemic and recent election. While you’re gearing up to right-size staff and shrinking liabilities in 2021, take advantage of these three methods to find additional lift in your credit union's payments vendor contracts. 2020-12-2311 minThe CU Lab with NAFCU ServicesKey Fraud Drivers Across the Industry Series [Part 2]: Prevention Methods l FIS 2020In the second part of this series, we're focusing on key fraud prevention strategies for your credit union. We'll discuss tips for institutions and members alike on keeping their data secure. 2020-12-1816 minThe CU Lab with NAFCU ServicesKey Fraud Drivers Across the Industry Series [Part 1]: Leveraging Your Data l FIS 2020We’re diving into why more data means less fraud and friction for your members, and the most prevalent forms of fraud for your CU to watch out for right now. 2020-12-1512 minThe CU Lab with NAFCU ServicesUse Your Data to Understand Your Staff and Members During COVID-19 and Beyond l AdvantEdge 2020No two credit unions will experience the impact of COVID-19 in exactly the same way. The same can be said for both credit union staff and the members they serve. That’s why it’s more important than ever to understand the stories your data is telling and take action. Listen in for tips on how to view your data with a fresh perspective, utilize daily reports to motivate your staff, and automate reports so you can spend 20% of your time gathering data and 80% of your time analyzing (instead of the other way around).2020-12-1128 minThe CU Lab with NAFCU ServicesBeyond the Pandemic Risk Series [Part 2]: Long-Term Strategies to Optimize Returns & Minimize Losses l Allied 2020With unemployment at a record high, loan payment risks are certain to increase over the coming months and years. Adopt a risk management approach that will address risks beyond the here and now.2020-12-0120 minThe CU Lab with NAFCU ServicesBeyond the Pandemic Risk Series [Part 1]: Pandemic-Related Lending Portfolio Risks l Allied 2020Is your credit union worried about how to handle the uptick in uninsured collateral and delinquencies? Hear how to adopt proactive, borrower-friendly strategies to better predict and manage these pandemic-related portfolio risks. 2020-11-2515 minThe CU Lab with NAFCU Services7 Tips for Educating Members on Insurance Coverages | TruStage 2020Recent trends indicate that consumers don’t stick to just one approach when searching for and purchasing auto and home insurance. While personal interaction is still important, experts recommend a newer multi-channel approach to meeting your members where they are today. Listen for some innovative ideas on how your credit union can deliver more value to your members by helping them evaluate and choose insurance options.2020-11-2018 minThe CU Lab with NAFCU ServicesAdapting Your Payments to Today’s Consumer Behavior l SRM 2020In this episode, we’re talking about how to align your payments strategies with shifting consumer behavior. This process is more complex now than ever before, as credit unions face a slew of pandemic-related revenue disruptions. Gain insights on recent data, shifts in the payments landscape, and how to address upcoming deadlines in critical vendor contracts.2020-11-1818 minThe CU Lab with NAFCU ServicesReversion Models: The 2 Best Ways to Calculate Historical Data l ARCSys 2020In this episode, we’re delving into data selection, and why adjusting your data is even more important than forecasting. Gain insights into how to best utilize your data in your models. 2020-11-1424 minThe CU Lab with NAFCU ServicesThe Evolving Credit Crisis- How Credit Unions Can Respond Now l SAS 2020The COVID-19 pandemic hit the US economy hard in the spring of 2020, yet many credit unions have yet to see the full impacts on their loan portfolios. While government stimulus and proactive steps by lenders have helped borrowers stay afloat, credit challenges are still likely on the horizon. Credit unions can prepare now by leveraging portfolio analytics to spot trouble before it arrives, and have the right processes in place for when it does.2020-11-0419 minThe CU Lab with NAFCU ServicesAutomating Vendor Invoice Auditing to Improve the Bottom Line l SRM 2020Today we are discussing how to automate vendor invoice auditing to improve your bottom line. The impact of unchecked vendor management is estimated to cost organizations and an average of 9.2% of their bottom lines. A big part of the problem is the lack of time allocated for auditing high-value vendor invoices. I am talking with Michael Carter today. Michael is the Executive Vice President of SRM. He is going to share some insight on using automation to track and audit major contracts and invoices to reduce overhead, increase productivity, uncover cost savings, and improve quality. In T...2020-10-0818 minThe CU Lab with NAFCU ServicesCredit Union Growth Series [Part 2]: What Matters Most with Digital & Your Data l Allied 2020Mobile banking usage has grown exponentially with the pandemic. Hear how to leverage the increased usage and demand for on-demand channels to enhance member service, marketing, growth, and risk strategies. 2020-10-0225 minThe CU Lab with NAFCU ServicesCredit Union Growth Series [Part 1]: How to Propel Your Lending Programs Through Challenging Times l Allied 2020Learn what other credit unions have done to keep their loan, deposit, and member growth thriving throughout the COVID-19 crisis. Also in this episode, hear about strategies you should consider to future-proof against risks yet-to-come, such as a resurgence of the pandemic. 2020-09-2920 minThe CU Lab with NAFCU ServicesElevate Your Portfolio with Education Lending Participations l LendKey 2020Join us for a discussion on why student loan refinancing and private student loan participations may be right for your institution to stay competitive and attract younger members. Learn how to expand your portfolio, diversify your assets, and grow yield through student lending loan participations. 2020-09-2523 minThe CU Lab with NAFCU ServicesFostering Financial Wellness for Your Members Now and Post-Pandemic l KOFE 2020We're talking about how to provide the best financial education possible to support your members through the COVID-19 crisis, and foster lasting financial wellness for them into the future. This pandemic is having a profound effect on every American's financial health, and credit unions can position themselves to be the guiding hand that members need right now. We’re going to dive in and explore some of the strategies and opportunities that exist to help your members thrive through the crisis and beyond. 2020-09-0815 min
The CU Lab with NAFCU ServicesKeys to Increasing your Marketing Results for Auto, Home, and Life Insurance l TruStage 2020Tune in to learn about some of the impressive research behind the effectiveness of direct mail, and how it’s likely to be the unsung hero of credit union marketing. When done right, direct mail can improve members’ overall experience and make it easier to engage them at the right time with the right product. We’re talking with experts who work with credit unions across the country, helping them develop targeted marketing strategies that allow them to protect more members. 2020-09-0120 min
The CU Lab with NAFCU ServicesUsing Analytics to Help Members in Times of Crisis l AdvantEdge 2020Join our conversation about how to create an adaptable data analytics strategy to guide your credit union through times of crisis. The financial impact across member segments can vary widely as we’ve seen from this pandemic. Where some Americans have suffered deep and immediate income losses, others haven’t been hit nearly as hard. So how does your credit union best respond and live out the people-helping-people philosophy in times like these? Many answers can be found within your data, so we’re going to explore how to use the data you already have, plan member relief strategies for th...2020-08-2727 min
The CU Lab with NAFCU ServicesEnsuring Alignment at Your CU Right Now | DDJ Myers 2020Join us for an exciting, in-depth conversation on the topic of Organization Alignment. We'll address some of the challenges credit unions are facing today, the researched strategies for achieving an empowered and aligned organization, and the important improvements needed in the financial services industry.2020-08-1425 min
The CU Lab with NAFCU Services3 Reasons CUs are Entering Student Loan Refinancing | LendKeyJoin our conversation to hear how student lending has become a staple asset for credit unions nationwide, and how student loan refinancing is such a big piece of this. Learn about some of the most important reasons credit unions are entering this valuable asset class.2020-07-2114 min
The CU Lab with NAFCU ServicesSimple, Innovative Steps for Aligning Your Board | DDJ MyersTake a deep dive into the common challenges that credit union boards face, and the cutting edge methods available to overcome them. We're sharing the easy steps boards can take to get more aligned, stay aligned, and realign if needed. We're also talking about ways boards can handle the tougher topics that often go unaddressed. 2020-06-2648 min
The CU Lab with NAFCU ServicesRedefining Your Digital Experience to Adapt and Thrive | CMG 2020COVID-19 has forced many companies to accelerate their digital transformation efforts. Now more than ever, credit unions need to invest in and implement emerging technologies. When done right, these innovations can improve the overall member experience and help your credit union not just survive, but thrive, even during times of uncertainty. Tune in for our conversation on how to propel your credit union forward and transform your members’ financial lives.2020-06-2220 min
The CU Lab with NAFCU ServicesTips to Prevent Online & Mobile Payment Fraud Losses | Allied 2020Digital payment options add a lot of value to your credit union and members, but they can also open your credit union up new risks if not properly monitored and protected. Listen to this podcast to hear how these attacks are happening and learn what precautions your credit union can take to protect against fraud attacks through these payment channels. Key takeaways: - Examples of these fraud crimes happening today, including COVID-19 related attacks - How the criminals are breaking thru these channels - Key risk measures to help combat these attacks2020-05-1912 min
The CU Lab with NAFCU ServicesHow to Deter HELOC & Loan Fraud Attacks | Allied 2020Credit unions continue to see an increase in fraud attacks involving HELOC and loan payments. These fraud exposures can result in losses upwards of $500,000 from a single attack. Join our discussion with Ann Davidson of Allied Solutions to hear how these attacks are occurring today and strategies to prevent these fraud losses. Key takeaways: Entry points and warning signs for these attacks Types of exposures happening today Ways to prevent these attacks, including wire and non-wire fraud prevention methods 2020-05-0510 min
The CU Lab with NAFCU ServicesYour Digital Experience: Will Members Love It or Leave It? | CMG 2020Rising consumer expectations and new technology innovations are disrupting the banking experience as we know it. To stand apart and keep your members satisfied in this increasingly competitive landscape brimming with scrappy, digital-first fintech brands, credit union leaders may want to think about new ways to approach these fundamental business challenges. Join our discussion for ideas to overcome these challenges—better yet, deliver the experiences your members will love.2020-04-0714 min
Everything Co-op with Vernon OakesGov't Shutdown Response by NAFCU (National Association of Federally-Insured Credit Unions) members.Anthony Demangone, COO of NAFCU (National Association of Federally-Insured Credit Unions) discusses how NAFCU members supported its members throughout the Government shutdown. He also talks about the benefits of co-ops, and invites listeners to consider co-ops as an option for their banking needs.
Anthony Demangone is executive vice president and chief operating officer at the National Association of Federal Credit Unions (NAFCU). Demangone oversees day-to-day operations and manages the association’s education, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU’s executive blog, Musings from the CU Suite. Before assuming the COO position, Demangone serv...2019-02-1828 min
The Power of Performance!NAFCU Summer 2017 BSA and Risk ManagementAdvance your career and compliance know-how with top-notch credit union BSA training at NAFCU's 2017 BSA Seminar, July 23 - 27 in Denver, Colorado. Designed by leading BSA authorities, you'll learn the latest trends in money laundering and best practices to make protecting your credit union easier. With sessions heavily focused on the most critical issues, like cybersecurity, fraud analytics and more, NAFCU's 2017 Risk Management Seminar, July 24-26 in Denver, Colorado, will give attendees the tools needed to properly identify and navigate the most serious risks threatening their credit union. Devon Lyon, Director of Education joins us to talk about these great events.2017-07-1316 min
The Power of Performance!NAFCU 2016 Review 2017 PreviewIn 2016 http://nafcu.org continued to Grow Stronger with their Advocacy, Education and Compliance solutions for the Credit Union Marketplace. Join us as we chat with Devon Lyon, Director of Education as we look back on 2016 and look ahead to 2017.
mailto:dlyon@nafcu.org - 703-842-22322016-12-2817 min
The Power of Performance!2016 NAFCU Risk Management SeminarArm yourself to mitigate the risks facing your credit union http://www.nafcu.org/risk/
Understand and successfully prepare for the risks facing your credit union. With sessions heavily focused on the most critical issues, like cybersecurity, fraud analytics and more, NAFCU's Risk Management Seminar will give you the tools needed to properly identify and navigate the most serious risks threatening your credit union. Join us live or listen later.2016-07-2824 min
The Power of Performance!NAFCU Dan BergerThis week we welcome Mr. B Dan Berger CEO and President of the National Association of Federal Credit Unions (NAFCU.) Dan will tell us about his career and the tremendous energy that is coming from NAFCU. NAFCU is absolutely staking its claim to being a 2020 CU Brand and for many years going forward. Tune in to learn about Leadership, Credit Unions and making the most of the History in which you are living.
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http://www.nafcu.org/duescalculator/?utm_source=cutimes.com&utm_medium=Ad&utm_campaign=Membership15&utm_content=Oct+spring+unit2015-10-2332 min