Shows
NARPM RadioFrom Collections to Connections: The Rent Recovery RevolutionJune 25, 2025
In this lively and insightful episode, host Pete Neubig chats with father-son duo Robert and Tony Locke, the powerhouses behind Rent Recovery. They share how they built a specialized debt collection business tailored to property managers, revealing what makes their approach uniquely effective in the industry. From the early days of experimentation to scaling up with 42 clients post-Broker/Owner, the Lockes dive into topics like structuring partnerships, staying active after 35+ years in business, and how NARPM shaped their journey.
2025-06-2549 minNARPM RadioBalancing Boutique Service and Scalability in Property ManagementMay 7, 2025
In this episode, host Pete Neubig sits down with 2025 NARPM® Treasurer Angela Holman, MPM® RMP®, owner of Premier Property Management in Grand Junction, Colorado. Angela shares her intentional approach to running a boutique-style property management company, emphasizing personalized customer service, local knowledge, and staying true to her business values. She discusses why she still meets tenants in person, how she handles owner relationships, and the importance of not chasing trends when building your company. Angela also opens up about her thoughts on exit strategies, her love of baking, and what keeps her grounded in a people-first min...2025-05-0747 minNARPM RadioWhy Reviews Matter, Org Charts Work, and Turtles Rule: A PM Chat with Amy HansonApril 23, 2025
In this episode, Pete Neubig sits down with 2025 NARPM® President Amy Hanson, MPM® RMP®, Vice President of Property Management for Berkshire Hathaway HomeServices PenFed Realty Texas, to discuss the mindset and systems that helped her grow from burnout to balance. Amy shares how hiring a director of operations and remote assistants changed everything, why she answers every Google review herself, and the importance of letting go of emotional reactions in business. You’ll also hear her take on business development, property stabilization, and her love for turtles (yes, really). With 20 years in the industry, Amy’s advice...2025-04-2351 minNARPM RadioGrowth vs. Profitability: Lessons from a 30-Year Property Management VeteranFeb. 12, 2025
Is bigger always better? In this episode, Pete Neubig sits down with Bart Sturzl, a 30-year property management veteran and 2016 NARPM Past Pesident, to discuss why he intentionally keeps his company at 300 doors — and why that decision has led to higher profits and less stress. They dive into the trade-offs of growth, the importance of vision, and how to build a business that supports your ideal lifestyle. Whether you're aiming for rapid expansion or a steady, profitable operation, this episode offers valuable insights on finding the right path for your property management business.
2025-02-1247 minNARPM RadioLessons in Leadership: Building a Stronger Property Management BusinessFeb. 5, 2025
Discover the keys to success in property management with host Pete Neubig and 2018 NARPM Past President Brian Birdy, MPM RMP, as they explore effective leadership strategies, the power of ownership in teams and actionable approaches to overcoming industry challenges like rising vacancy rates. Learn how to empower your team, set bold goals, and build a resilient business. Brian is the CEO of PMI Birdy Properties, CRMC.
2025-02-0554 minNARPM RadioFrom Social Work to Property Management: Tracy Streich’s Journey of LeadershipJan. 29, 2025
In this episode, join host Pete Neubig as he interviews Tracy Streich, MPM RMP, Broker/Owner of Renters Place and NARPM Volunteer of the Year, to uncover game-changing strategies for property managers. From leveraging master insurance policies to the effective use of virtual assistants through VPM Solutions, Tracy shares insights on optimizing operations. Hear about his unique journey from social work to property management, the importance of NARPM connections, and leadership advice for newcomers.
2025-01-2952 minNARPM RadioCutting Costs and Vacancy: Turning Operations into ProfitJan. 22, 2025
In this newest NARPM Radio podcast, host Pete Neubig and ProfitCoach CEO Bradley Johnson discuss how ProfitCoach’s PM Operation Standards can improve property management profitability. They cover key metrics like days without revenue, owner screening best practices, and tying operational improvements to financial performance.
2025-01-2247 minNARPM RadioBuilding Bridges: Property Managers and Investors Working TogetherDec. 18, 2024
In this insightful episode, Pete Neubig interviews Ashley Kehr, co-host of the BiggerPockets Real Estate Rookie podcast and author of "The Real Estate Rookie: 90 Days to Your First Investment." Together, they explore how property managers can elevate their expertise by leveraging market data and developing strong systems. Ashley shares practical strategies for fostering relationships with investors, from participating in forums to attending meetups and conferences. Learn how to position your property management business as an invaluable partner for real estate investors by mastering systems, scaling processes, and offering unique value. This episode is packed with actionable...2024-12-1851 minNARPM RadioMastering Short-Term Rentals: Insights on Systems, Scalability, and MindsetDec. 10, 2024
In this episode, Pete Neubig interviews Robert Gilstrap, MPM RMP, CEO of Suite Stays Altanta, LLC, about the unique challenges and opportunities in short-term rental management. They discuss essential systems for success, leveraging virtual assistants, and the importance of mindset when managing 24/7 operations. Robert also shares personal insights on the industry's future and practical advice for anyone entering the short-term rental space. Check it out!
2024-12-1051 minNARPM RadioScaling Smart: How to Grow a Property Management Business the Right WayDec. 3, 2024
Discover the key steps to scaling a property management business while maintaining exceptional service. Host Pete Neubig sits with Jay Hartley, a seasoned real estate broker and investor with over two decades of experience in rental property investments. Jay shares insights on building the right team, creating efficient processes, and leveraging education to support organic growth. Learn how to balance growth with quality to build a successful and sustainable operation.
2024-12-0453 minNARPM RadioFrom Chaos to Clarity: How Process and Automation Fuel Property Management GrowthNov. 20, 2024
In this episode, host Pete Neubig and Bryan Jenkins, co-founder of PM Business Implementers, discuss how to transform chaotic property management operations into consistent, scalable systems. Bryan shares steps to streamline processes, integrate automation, and reduce team stress, empowering property managers to handle growth with confidence. Perfect for those looking to boost efficiency and build a resilient business.
2024-11-2052 minNARPM RadioNARPM Financial KPINARPM Financial KPI
2024-11-1907 minNARPM RadioInnovative Insurance Strategies: From Security Deposit Alternatives to Tenant Claims ManagementNov. 13, 2024
In this episode, host Pete Neubig and Jeff Doering, Partner and Principal in Renter's Insurance Solutions, explore game-changing insurance strategies for property managers, focusing on innovative alternatives to traditional security deposits. They discuss the benefits of security deposit alternatives, handling tenant claims, and streamlining the claims process for faster reimbursements. Jeff also shares insights on best practices for managing tenant liabilities and collections, making this episode a must-listen for property managers looking to enhance efficiency and boost their bottom line with effective insurance solutions.
2024-11-1354 minNARPM RadioStrategies for Growth and Effective Marketing in Property ManagementNov. 6, 2024
In this insightful episode, host Pete Neubig sits down with Stephen Fox, co-founder of Upkeep Media, to explore the dynamic landscape of property management and the critical strategies for growth. They delve into the importance of leveraging analytics to understand website traffic, optimize lead generation, and engage effectively with property owners. Stephen shares practical tips on utilizing remote teams for marketing functions, as well as the value of content creation to attract and retain clients. With a blend of expert advice and engaging discussion, this episode is a must-listen for anyone looking to enhance their property...2024-11-0654 minNARPM RadioScaling Property Management: Building for the FutureOct. 30, 2024
In this episode, host Pete Neubig interviews Kobi Bensimon, founder and CEO of Showdigs. They discuss Kobi's journey from software engineering to property technology and how his platform helps real estate professionals manage showings. Kobi shares his insights on the future of property management, highlighting the importance of using technology to scale businesses, especially with virtual assistants. He also emphasizes building processes for the future, not just the present, and how Showdigs addresses the ongoing challenge of scamming in the industry.
2024-10-3052 minNARPM RadioNavigating DEI and Employment Law: What Every Employer Needs to KnowOct. 23, 2024
In this episode, host Pete Neubig sits down with attorney Aaron Holt, an employment law expert from Cozen O'Connor, to explore the complexities of hiring practices and employment law. They dive into the legal intricacies of Diversity, Equity, and Inclusion (DEI) initiatives after recent Supreme Court rulings, discussing how companies can balance compliance while fostering a diverse workplace. The conversation also covers the risks and rewards of using social media for hiring, offering practical tips on what to consider. Wrapping up with a lively lightning round, Aaron shares personal insights and advice for employers navigating today’s...2024-10-2350 minNARPM RadioThe Power of Trust and Tech: Inside Citizen Home SolutionsOct. 16, 2024
In this episode, host Pete Neubig interviews Victor Cianci, COO of Citizen Home Solutions (CHS), about leadership, innovation and technology in property management. Victor shares how CHS builds trust, leverages data-driven processes and embraces digital transformation to improve customer experiences. He also touches on personal topics like his role as a middle child, his admiration for LeBron James and his love for quiet beach vacations. Tune in to learn about CHS's recent rebranding and how they continue to lead through change in the property management industry.
2024-10-1642 minNARPM RadioAdapting in Property Management: From Building Trust to Leading Through Economic DownturnsOct. 9, 2024
In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a...2024-10-0951 minNARPM Radio𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗕𝗗𝗠 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄𝘁𝗵Oct. 2, 2024
In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.
2024-10-021h 03NARPM RadioMastering KPIs and Team Goals: The Key to Sustainable GrowthSept. 25, 2024
In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term...2024-09-2544 minNARPM RadioThe Triple Win: Enhancing Client Experience in Property ManagementSept. 18, 2024
In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share’s innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property mana...2024-09-181h 02NARPM RadioVendor Relationships and Tenant Happiness: Insights from Cavalry’s Maintenance Management StrategiesSept. 11, 2024
In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.
2024-09-111h 00NARPM RadioBalancing Tradition and Technology: How AI is Shaping the Future of Property ManagementSept. 4, 2024
In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.
2024-09-0450 minNARPM RadioFrom Burnout to Breakthrough: Balancing Growth and Team Well-being in Property ManagementAug. 28, 2024
In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property...2024-08-2858 minNARPM RadioFrom Friendships to Business: The Art of Managing Change and Maintaining RelationshipsAug. 21, 2024
In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of...2024-08-2155 minNARPM RadioInsights on Building a Thriving Remote TeamAug. 14, 2024
In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, co...2024-08-1456 minNARPM RadioRevolutionizing Property Management with VPM Solutions and Virtual AssistantsAug. 7, 2024
In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies t...2024-08-0740 minNARPM RadioLeveraging AI for Modern Property ManagementJuly 31, 2024
In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!
2024-07-3152 minNARPM RadioEffective PM Marketing to Grow Your Company's Door CountJuly 17, 2024
In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter’s predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.
2024-07-1755 minNARPM RadioBuilding a Future-Ready Property Management BusinessJuly 3, 2024
Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.
2024-07-0349 minNARPM RadioThe Entrepreneurial Journey: How to Scale Your Service BusinessJune 19, 2024
"The Entrepreneurial Journey: How to Scale Your Service Business"
We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision...2024-06-1956 minNARPM RadioPro Tips: Maintenance, Systems, and Lease Renewals in Property ManagementJune 5, 2024
Unlock the secrets to property management success with host Pete Neubig and his all-star lineup of property managers. Get ready for valuable insights on maintenance leadership, effective systems and the art of executing seamless lease renewals!
2024-06-0535 minNARPM RadioFrom SWAT Tactics to Agile Growth: Pioneering a New Era of PMMay 22, 2024
In this episode, “From SWAT Tactics to Agile Growth: Pioneering a New Era of PM,” NARPM® Radio host Pete Neubig interviewsTiffany Rosenbaum, Owner of Rosenbaum Realty Group. We discover how transitioning from a novice investor to a leading figure in property management can radically change the industry. We also explore the critical shift to analytical decision-making and strategic financial planning, showcasing the advantages of embracing a SWAT team approach, fostering a culture of openness and prioritizing teamwork and daily KPIs.
2024-05-2248 minNARPM RadioThe Vendor Effect: Maximizing Quality in Property ManagementMay 8, 2024
In this episode, “The Vendor Effect: Maximizing Quality in Property Management,” NARPM® Radio host Pete Neubig interviews Josh Huite, Owner of Tradesman Experience, a very successful HVAC company. They discuss fostering a leadership culture, managing vendors, choosing contractors and much more.
Check it out!
2024-05-0852 minNARPM RadioHow to Build a Successful Property Management BusinessApril 24, 2024
In this episode, "How to Build a Successful Property Management Business," NARPM® Radio host Pete Neubig interviews NARPM® Treasurer DD Lee, MPM® RMP®, Industry Liaison for PURE Property Management. The success of any company depends on its professionals. Hiring and retaining talent involves more than perks. It's about balancing employee nurturing with alignment with company values and vision. Understand your business needs before recruiting the right team member, all of these and more through the insight of the amazing DD Lee!
2024-04-2457 minNARPM RadioMoving Beyond Transaction - Providing Comprehensive Care & Value in PMApril 10, 2024
In this episode, "Moving Beyond Transaction - Providing Comprehensive Care & Value in PM," NARPM® Radio host Pete Neubig interviews Mark Kreditor, MPM® RMP®, a NARPM® Past President and former Owner/Broker of Get There First Realty. They discuss the current property management landscape, navigating challenges like industry fees, generational marketing and social media's crucial role. Don't miss it!
2024-04-1048 minNARPM RadioRevolutionizing PM Communications: Mastering Efficiency and Connectivity in the New NormalMarch 27, 2024
You want to be better than most property management firms in your area?Simple...just answer the phone! In this NARPM® Radio episode,"Revolutionizing PM Communications: Mastering Efficiency and Connectivity in the New Normal," Taylor Haas talks about call answering, escalations and phone trees. Oh my! Want to figure out how to reduce phone calls? Learn the negative effects of a phone tree and how to build out the right call-answering scheme.
2024-03-2743 minNARPM RadioHow to Grow Your PM CompanyMarch 13, 2024
In this episode,"How to Grow Your PM Company," NARPM® Radio host Pete Neubig connects a seasoned property manager, Greg Doering, MPM® RMP®, with a newbie, John Gillen. Greg gives John insights on how to grow his business. If you're just starting out or are looking to grow, this is a can't-miss episode.
2024-03-1354 minNARPM RadioConnecting the Dots: Communication Strategies in Property ManagementFeb. 28, 2024
In this episode we call "Connecting the Dots: Communication Strategies in Property Management," NARPM® Radio host Pete Neubig gathers six property management experts to share their wisdom. They unravel the art of communication in the industry. From handling applications to fostering positive relationships with owners, residents and applicants, this episode provides a deep dive into the power of effective communication.
2024-02-2849 minNARPM RadioWhat Does NARPM Governmental Affairs Do for the Members?Feb. 14, 2024
In this episode we call “What Does NARPM Governmental Affairs Do for the Members?”, join NARPM® Radio host Pete Neubig as he interviews Tyler Craddock, NARPM Governmental Affairs Director. More and more legislation is coming into law, and it typically makes it more difficult for landlords and property managers. Meet one of the good guys. Tyler Craddock and team fight on the front lines to keep legislation from continuing to add laws where they do not understand the consequences. Learn what Tyler and team are currently fighting against and how we can help him.
2024-02-1443 minNARPM RadioThe Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per MonthJan. 31, 2024
In this episode we call “The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month," join NARPM® Radio host Pete Neubig as he interviews Billy Early, Maintenance Manager for Colorado Realty and Property Management, as they get down and dirty and, step by step, go through how Billy and his teamhandle over 1,200 work orders per month. If maintenance is a challenge for your business, or you want to improve your efficiency, this is the episode for you!
2024-01-3151 minNARPM RadioMelissa Sharone: Meet Your 2024 NARPM® National PresidentJan. 17, 2024
In this episode we call "Melissa Sharone: Meet Your 2024 NARPM National President," join NARPM® Radio host Pete Neubig as he interviews Melissa Sharone, MPM® RMP®. Learn how getting the team involved in NARPM grows your business, how Melissa set up her company to run without her so that she's able to take on a time-consuming role like National president and the most effective way to use NARPM®.
2024-01-1750 minNARPM RadioVendor Solutions Spotlight: A Property Manager’s GuideJan. 3, 2024
In this episode we call "Vendor Solutions Spotlight: A Property Manager's Guide," join NARPM® Radio host Pete Neubig for a vendor showcase episode featuring industry experts interviewed at 2023's NARPM® Annual Convention & Trade Show. Explore solutions for saving time, creating effective approaches and streamlining processes. From pet-screening policies to branding, lead automation to talent acquisition (and much more!), this episode covers it all.
2024-01-0356 minNARPM RadioFrom Vision to Profit: A Blueprint for Property Management SuccessDec. 20, 2023
In this episode we call "From Vision to Profit: A Blueprint for Property Management Success," join NARPM® Radio host Pete Neubig as he welcomes Paul Kankowski, RMP®, Director of Systems & Operations for PURE Property Management and Owner of House Match Inc., as they explore explore the art of growing and profiting from a property management business. Discover the essential steps to becoming a successful BDM and gain insights into initiating and implementing effective processes for lasting success.
2023-12-2054 minNARPM RadioRevolutionizing Property Management: A Tech OdysseyDec. 6, 2023
In this episode we call "Revolutionizing Property Management: A Tech Odyssey," join NARPM® Radio host Pete Neubig as he welcomes Joe Easton, Senior Channel Partner Manager at Rent Manager, as they take a journey through the maturation of the property management software space. They reflect on the transformation from the days of manual tracking to the sophisticated software solutions we have today.
2023-12-0642 minNARPM RadioCollaboration Over Competition: A Path to SuccessNov. 22, 2023
In this episode we call "Collaboration Over Competition: A Path to Success," join NARPM® Radio host Pete Neubig as he welcomes Jason Hull, CEO of DoorGrow, as they challenge the conventional wisdom of business growth. Discover why a focus on collaboration over competition is the key to industry-wide success. Explore unique strategies to transform your property management business and change the world.
2023-11-2250 minNARPM RadioQuality Over Quantity in Property Management: A Deep Talk with Peter TverdovNov. 8, 2023
In this episode we call "Quality Over Quantity in Property Management: A Deep Talk with Peter Tverdov,"join NARPM® Radio host Pete Neubig as he welcomes Peter Tverdov, founder of Teverdov Housing. Discover the power of portfolio grading and how it's reshaping the industry!
2023-11-0844 minNARPM RadioReal Estate Done DifferentlyOct. 25, 2023
In this episode we call "Real Estate Done Differently," join NARPM® Radio host Pete Neubig as he welcomes Coty Thurman, VP at Living Room Realty and Managing Principal Broker at Living Room Property Management in Portland, Oregon. Discover how Living Room Realty is redefining real estate with their unique approach, "Real Estate Done Differently." Explore how they prioritize residents and landlords alike, making property management a breeze. If you're a property manager looking for fresh ideas, this episode is a must-listen!
2023-10-2538 minNARPM RadioBackground Screening Unveiled: A Conversation with Jason WaggonerOct. 11, 2023
In this episode we call "Background Screening Unveiled: A Conversation with Jason Waggoner," join NARPM® Radio host Pete Neubig as he welcomes Jason Waggoner, owner of Rental Consultant LLC and a seasoned expert in background screening and a passionate advocate for community safety. Delve into the world of property management and background screening. Discover the most common mistakes property management companies make when dealing with applicants and gain insights into Jason's best practices for optimizing the application process.
2023-10-1148 minNARPM RadioBuilding a Family Legacy: Insights from Trish and Amber Ferrier in Property ManagementSept. 27, 2023
In this episode we call "Building a Family Legacy: Insights from Trish and Amber Ferrier in Property Management," join NARPM® Radio host Pete Neubig as you step into the world of property management innovation with Trish Ferrier, MPM® RMP®, and Amber Ferrier, RMP®, with First Class Realty & Management, CRMC®. As a family with a passion for real estate, they share their experiences and wisdom on making a family-run property management business thrive. Discover the secrets to fostering leadership from within the family and when to seek external talent. If you're a property manager looking to balance famil...2023-09-2749 minNARPM RadioLegal Insights for Property Managers: A Conversation with Monica GilroySept. 13, 2023
In this episode we call "Legal Insights for Property Managers: A Conversation with Monica Gilroy," NARPM® Radio host Pete Neubig interviews Monica Gilroy, Managing Partner of The Gilroy Firm. With over 25 years of experience practicing law, Monica remains an active partner in the Litigation Department as the focus of her national litigation practice, which includes all aspects of real estate litigation: property management issues; fair housing; foreclosure and title disputes; broker and agent liability defense; mortgage fraud-related litigation; and civil and commercial contract disputes. If you're a property manager, don't miss this opportunity to glean great i...2023-09-131h 02NARPM RadioSyndication Simplified: Unlocking Real Estate OpportunitiesAug. 30, 2023
In this episode we call "Syndication Simplified: Unlocking Real Estate Opportunities," NARPM® Radio host Pete Neubig interviews AJ Shepard, MPM® RMP®, co-owner of Uptown Properties, CRMC®. Discover the power of real estate syndication and how it simplifies the process of unlocking unparalleled investment opportunities. AJ shares valuable tips and strategies to attract investors, making it easier than ever for property managers to grow their businesses and maximize returns. Whether you're new to syndication or a seasoned pro, this episode will inspire you to take your property management venture to new heights.
2023-08-3047 minNARPM RadioEnhancing Property Management:The OnSight Pros Experience Aug. 16, 2023
In this episode we call "Enhancing Property Management:The OnSight Pros Experience," NARPM® Radio host Pete Neubig interviews Phil Owen, CEO of OnSight Pros. We delve into the remarkable journey behind OnSight Pros and discover how their innovative approach is reshaping the property management landscape. Phil shares his expertise on essential reports that drive results and even reveals strategies to combine reports and streamline windshield insights, optimizing efficiency like never before.
2023-08-1649 minNARPM RadioThe Key of Pest Share: The Importance of the Identity and Core Values of your Business”Aug. 2, 2023
In this episode we call "The Key of Pest Share: The Importance of the Identity and Core Values of Your Business," NARPM® Radio host Pete Neubig interviews Justin Clements, Co-Founder and COO of Pest Share. Just provides valuable information about how Pest Share is managed and things you must do to have a successful business.
2023-08-0239 minNARPM RadioBehind the Curtain: NARPM’s Journey to Industry LeadershipJuly 19, 2023
In this episode we call "Behind the Curtain: NARPM's Journey to Industry Leadership," NARPM® Radio host Pete Neubig interviews Gail Phillips, CAE, CEO of NARPM®. Gail takes us on a journey through NARPM®'s remarkable history, shedding light on its vision. Tune in to learn how NARPM® stays ahead of the game, and hear about the incredible benefits that await potential Members.
2023-07-1950 minNARPM RadioProtecting Your Assets: Trust Accounts and Bank Security for Property ManagersJuly 5, 2023
In this episode we call "Protecting Your Assets: Trust Accounts and Bank Security for Property Managers," NARPM® Radio host Pete Neubig interviews Allison DiSarro, Senior Vice President of Property Management Banking at Enterprise Bank & Trust. With the recent SVB banking challenge raising concerns among property managers, Allison provides valuable insights and expertise on the matter. Tune in to this insightful episode to gain valuable knowledge and ensure the security of your property management business's financial assets.
2023-07-0538 minNARPM RadioThe PM Business Growth Blueprint: Tips on Staying Focused and Growing Your BusinessJune 21, 2023
In this episode we call "The PM Business Growth Blueprint: Tips on Staying Focused and Growing Your Business," NARPM® Radio host Pete Neubig interviews Larry Frawley of H-Townliving LLC. Discover the challenges of growing your property-management business and how to overcome them. (You don't need to wear too many hats!) Learn how to conquer your own business hurdles and take the next step in your growth journey.
2023-06-2147 minNARPM RadioBeyond Door Count: Unlocking the Key to Sustainable Property Management SuccessJune 7, 2023
In this episode we call “Beyond Door Count: Unlocking the Key to Sustainable Property Management Success," NARPM® Radio host Pete Neubig interviews Tal Kramer, MPM® RMP®, Co-Owner and Founder of Avalon Property Management Services, as they share their thoughts on the classic question of "revenue vs. profit vs. door count" and offer some practical advice on boosting your revenue per door. And if you've ever wondered whether adding fees is a good idea, you'll definitely want to hear what they have to say!
2023-06-0750 minNARPM RadioSun, Fun and Business Growth: Making the Most of Summer for Your Property Management BusinessMay 25, 2023
In this episode we call “Sun, Fun and Business Growth: Making the Most of Summer for Your Property Management Business," NARPM® Radio host Pete Neubig interviews Darius Salehipour, Head of Product at Sunroom.
Summer vs. winter: It's not just a temperature difference! Property managers know summer is their busiest time, but do you know just how much busier it is?
Darius and Pete share tips on how to prepare your properties and team for the upcoming leasing season. Plus, they’ll dive into the latest tech and tools that can help you strea...2023-05-2550 minNARPM RadioFrom 0 to 15,000: The Incredible Story of Evernest Property ManagementMay 10, 2023 In this episode we call “From 0 to 15,000: The Incredible Story of Evernest Property Management," NARPM® Radio host Pete Neubig interviews Matthew Whitaker, CEO of Evernest, a property management company that manages over 15,000 properties in 29 markets. Discover how Matthew got started in the industry and how his vision has evolved over time. Learn the secret formula he used to grow the business and expand into new markets. Get insights on the challenges of replicating and scaling processes, and how he handles acquisitions like Dodson Property Management. Don't miss out on this valuable discussion!
2023-05-1041 minNARPM RadioMaximizing Profitability in Property Management with Jordan MuelaIn this episode we call “Maximizing Profitability in Property Management with Jordan Muela," NARPM® Radio host Pete Neubig interviews Jordan Muela, CEO of LeadSimple, a thought leader in the properyty-management industry. Jordan shares his journey from lead generation to workflow technology and offers insights on the future of the industry. Find out how the economy might impact your business and learn the best ways to increase profitability. This episode will leave you inspired and motivated to take your property management game to the next level!
2023-04-2643 minNARPM RadioTaxing Matters: Navigating Property Management Taxes with EaseApril 12, 2023
In this episode we call “Taxing Matters: Navigating Property Management Taxes with Ease," NARPM® Radio host Pete Neubig interviews Chris Picciurro, CPA, MBA, PFS, ARA, of Teaching Tax Flow.
Chris and Pete explore valuable insights and tips to help you maximize your profits while staying on top of your tax obligations. Don't miss out on this informative and engaging discussion!
2023-04-1242 minNARPM RadioThe Insider’s Guide to Growing a Profitable Property Management BusinessIn this episode we call "The Insider's Guide to Growing a Profitable Property Management Business," NARPM® Radio host Pete Neubig interviews Jonathan Cook with RevUp Mastery. Jonathan and Pete discuss the potential of institutional investors and their buying habits, plus tips and insights on growing your property management business. Don't miss this valuable conversation!
2023-03-2945 minNARPM RadioBehind the Scenes with a PM Innovator: Essential Strategies for Property Management SuccessIn this episode we call ”Behind the Scenes with a PM Innovator: Essential Strategies for Property Management Success," NARPM® Radio host Pete Neubig interviews Revolution Rental Management CEO Todd Ortscheid, who also owns PMAssist. Todd shares that fees are really important, but can also be really intimidating, plus explains fees in the PM business and how to compete with other companies.
2023-03-1541 minNARPM Radio1031 Tax Exchange Demystified: A Must-Listen Episode for Property Management ProfessionalsIn this episode we call "1031 Tax Exchange Demystified: A Must-Listen Episode for Property Management Professionals," NARPM® Radio host Pete Neubig interviews Brett Swarts, founder of Capital Gains Tax Solutions and host of Capital Gains Tax Solutions Podcast in Sacramento, California. Brett discusses how to sell your business and what you need to know about taxation, including maximizing your profits and key considerations for selling your property-management business. What are the things you need to think through before selling? What strategies can you use? We have you covered!
2023-03-0138 min
Evernest Property Management ShowThe Benefits of a NARPM Membership With Tim WehnerMatthew and Spencer are joined by Tim Wehner, our Acquisitions Specialist and current President of NARPM, to delve into how NARPM provides valuable assistance to Property Managers nationwide. In this episode, you’ll learn: Why NARPM members share so freely The relationships, designations and benefits And much more! =================================== Register for the NARPM Broker/Owner Conference & Expo event in Carlsbad, CA on April 25-27th ➡️ narpmbrokerowner.org Check out narpm.org for other future events and opportunities! =================================== Exciting Opportunity: Evernest started a monthly webinar series to dive even dee...2023-02-2730 minNARPM RadioHow I Took a Month Off From My Property Management Business During the Summer - featuring Peter LohmannIn this episode we call "How I Took a Month Off From My Property Management Business During the Summer," NARPM® Radio host Pete Neubig interviews RL Property Management CEO and co-founder Peter Lohmann, who discusses how to set up your company to take over a month off during the busiest time of the year. Peter did not log into his property-management software or review email during that time. How did he do it? (Big hint! It has a lot to do with your mindset, your process and your team! ) Peter discusses how he started creating processes while ust starting o...2023-02-0840 minNARPM Radio”Living in a Van Down by the River” featuring Michael AlbaumIn this episode we call "Living in a Van Down by the River," NARPM(R) Radio host Pete Neubig interviews “Roofstock” real estate investor podcast host/Roofstock Academy director Michael Albaum , who discusses what it takes to live in a van down by the river! Michael lived in a van with his wife and traveled the country while working full time. Roofstock is a platform that helps real estate investors purchase single-family homes all over the country. Roofstock works with thousands of real estate investors ranging from newbies to experienced. Learn what investors are looking for in a property mana...2023-01-2532 minNARPM RadioSecrets of the Property Management Industry with 2023 NARPM® President Tim Wehner, MPM® RMP®In this episode we call “Secrets of the Property Management Industry,” Pete interviews 2023 NARPM® President Tim Wehner, MPM® RMP®, and Vice President of Acquisition Integrations for Evernest, on discusses all things property management, including the Evernest/Dodson merger, why he gives back, how he got started in the business and sales secrets on growing your business. Also, Pete unveils the three numbers that changed his maintenance division around.
2023-01-1745 minNARPM RadioSecrets to Starting a New Property Management Company with Amy Karns HansonIn this episode we call “Secrets to Starting a New Property Management Company," Pete interviews Amy Karns Hanson, MPM®, RMP®, of A Plus Management. Amy has successfully run her own brokerage for over 16 years and actively participates in real estate investing. In 2016, she moved to Dallas, Texas, where she currently is the Managing Broker for A Plus Management. She iwas 2022 Central Regional Vice President for NARPM® and is 2023 Treasurer. Pete’s hot topic of the day is "Owner Financing."
2022-12-3051 minNARPM RadioHow to Grow Your Property Management BusinessIn this episode we call “How to Grow Your Property Management Business," Pete interviews Brian Hughes, co-founder of BizDev Mastermind. Pete and Brian discuss the difference between sales and marketing, what exactly does a BDM do, strategies to generate leads, key elements of a sales process and how to hire and compensate a property manager. Pete’s hot topic of the day is "Sales vs.Ops," the ying and the yang that is sales versus operations.
2022-12-1349 minNARPM RadioStrategy: Pulling Out All the Stops to Onboard 150 Units in 7 DaysIn this episode we call “Strategy: Pulling Out All the Stops to Onboard 150 Units in 7 Days," an onboarding success story, Pete interviews NARPM® member Julie Mullinax, co-owner and CEO of CRM Properties in Indianapolis, Indiana. Pete talks to Julie about how she came to manage over 920 units in five different markets in Indiana (Indianapolis, Kokomo, Ft. Wayne, Muncie, Lafayette), including single-family and multi-family homes and three larger apartment complexes (25 to 60 units). She talks about her strategy of onboarding 150 units that had gone bad with another property management company and how she pulled out all stops to get the units onb...2022-11-3048 minNARPM RadioStreamlining Your Lease Renewal with Kyle StephensonIn this episode we call “Streamlining your lease renewal process,” Pete interviews NARPM® member Kyle Stepenson, president of KRS Holdings Inc. in Richmond, VA. Pete talks to Kyle about how he came to manage over 4,000 units in the Richmond area, including single-family and multi-family homes. He talks about his strategy of vertical specialties in property management and putting together a team that specializes in a specific area with specific purposes. Pete’s hot topic talks about streamlining your lease-renewal process.
2022-11-0953 min
The Investing RevolutionWhy NARPM Is ImportantThere are so many groups, teams, organizations, associations, and many other types of certifying agencies. So how do you find the right one? In this episode Jonathan Cook makes that search easy for you. He has been a member of different organizations and shows why NARPM (National Association of Residential Property Managers) is important and stands out. How it provides its members with tons of resources from successful leaders. This episode covers: What is NARPM Interconnection Networking Friendly Competition Find a NARPM operating team by reaching out...2022-10-1727 minNARPM RadioCatching Up With KellieIn this episode we call “Catching Up With Kellie,” Pete interviews NARPM® Past President Kellie Tollifson (2020), MPM® RMP®, co-founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in property management as a landlord managing her own investment properties. After developing systems, processes and industry-leading service standards that answered needs in the marketplace for high-quality, tech-driven and cost-effective property management, she and her team grew T-Square Properties to over 600 single-family rentals and 110 homeowner associations. Kellie recently sold her business. Pete and Kellie discuss the main driver for that decision and the process she went through.
2022-09-2952 minNARPM RadioEscaping the Rat Race in Business with Dave RichterIn this episode we call “Escaping the Rat Race,” Pete interviews David Richter, author of “Profit First for Real Estate Investing.” Richter discusses how so many of us come up living in this rat race mentality. We go to school, get a job, work 9-5 and then carry on this mentality when we start our own businesses - living paycheck to paycheck and owner to owner, not prioritizing ourselves as the business owner, and looking for the number to escape the rat race mentality.
2022-09-1354 minNARPM RadioBreak Free From the Grind: Running Your Business Without It Running YouIn the new episode titled "Break Free From the Grind: Running Your Business Without It Running You," Pete catches up with Andrea Hardaway, president/founding partner of First Property Management, for a very candid conversation. Andrea is the author of the newly released "Property Management Freedom: Grow Your Property Management Company Without Burning Yourself Out" (2022). "Property Management Freedom" introduces a three-phase approach to breaking free of the endless operational work and moving towards living the type of life you set out to live when you started on this journey.
2022-08-3142 min
Triple Win Property ManagementTWLX 2022 BONUS: NARPM President Liz Gulley Cleyman Talks About Make-A-WishNational Association of Residential Property Managers (NARPM) President Liz Gulley Cleyman speaks to Andrew about why Make-A-Wish America is so important to her.
Second Nature is excited to donate 100% of proceeds from TWLX 2022 to Make-A-Wish!
Support Make-A-Wish right now by donating to the non-profit via Andrew Smallwood's fundraiser: https://www.facebook.com/donate/3261345960850017/
Register for TWLX: https://bit.ly/3JHwsTm
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.c...2022-08-1810 minNARPM RadioWhere are they now?In an episode we call “Where are they now?” Pete catches up with his old business partner and co-founder of Empire Industries, Steve Rozenberg. Steve discusses how he grew Empire Industries from inception to 950+ single family homes in three markets. Steve discusses, marketing, leveraging, hiring and the importance of the business owner growing. The business will only grow to the level of the business owner
2022-08-1142 minNARPM RadioNARPM Radio: Build a profitable enterprise that runs without you. Stop having the business run you.Brad Sugars, best selling author, business coach and owner of ActionCOACH International, a franchise in 83 countries discusses the recipe for owning a business - A profitable enterprise that runs without you. If you own a PM company, don't try to be a better property manager try to be a better business owner. In this episode Brad discusses, hiring, training, building systems, building people and the blueprint for getting out of your own way and creating a profitable business that runs without you.
2022-07-3152 minNARPM RadioNARPM Radio: Are venture backed firms pushing out the small PM firms?Doug Brien - Former NFL kicker and CEO of the venture backed firm, Mynd Management, discusses how he took his first company Waypoint Homes public, his take on institutional investors and how it will impact property management and why culture is so important. Doug discusses the advantages of national firms and why the industry still has room for the mom and pop firms.
2022-07-1354 minNARPM RadioThe Three Financial Numbers You Should be Looking AtDaniel Craig, CEO of Profit Coach, tells you the three financial numbers you should be looking at in your company. Find out what the most common mistakes management companies are making regarding their financials when Pete Neubig, MPM® RMP®, dives deep to get the answers you’re looking for. Do you know what the most efficient way is for you to reduce your direct labor efficiency rate? Daniel was the co-author of the NARPM® Accounting Standards (a NARPM® member only benefit) and in this podcast he tells you how to implement it.
2022-06-2759 minNARPM RadioAll Things Insurance for Property ManagersPete Neubig, MPM® RMP® interviews Haitham Foty of Benchmark Insurance Group. Learn what type of insurance you need for a management company; the anatomy of a claim process; how to keep your costs down; how to go through the insurance audit; what does your insurance agent actually do for you; the benefits of a master policy; what is additionally insured actually mean and so much more. Pete asks all the questions about insurance that you always wanted answered.
2022-06-151h 06NARPM RadioNever Lose a Customer Again: Customer Service vs. Customer ExperienceDo you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!
2022-05-311h 05NARPM RadioWill More People Start Using Professional Property Managers?Pete Neubig, MPM® RMP®, and Rob Hahn discuss inflation and how it is driving massive amounts of money into the real estate industry. Will the small PM firm survive? Do we need to work with institutional investors to survive? Will more people start using professional property managers? Do we have to think about property management differently? Find out why Rob does not think housing prices have gone up. Rob answers these questions and more.
The Price of Tomorrow by Jeff Booth
Notorious ROB by Robert Hahn
Notorious POD by Robert Hahn podcast
2022-05-1350 min
The Property Management ShowCatching Up with the NARPM Women’s Council for Property Managers Catching Up with NARPM Women’s Council for Property Managers Christina Wade and Kesha Jenkins of the Women’s Council for Property Managers join The Property Management Show to talk about the progress that’s been made since the last time we talked about the launch of this initiative. We’re revisiting the mission of the council and […]
The post Catching Up with the NARPM Women’s Council for Property Managers appeared first on Fourandhalf Marketing Agency for Property Managers.2021-11-1131 min
The Property Management ShowCatching Up with the NARPM Women’s Council for Property Managers
Catching Up with NARPM Women’s Council for Property Managers
Christina Wade and Kesha Jenkins of the Women’s Council for Property Managers join The Property Management Show to talk about the progress that’s been made since the last time we talked about the launch of this initiative.
We’re revisiting the mission of the council and talking about some of the things that have come out of it. There’s a lot of insight and many success stories that have really empowered women in the property management industry.
Women’s Council for Property Managers
The Women’s...2021-11-1131 min
The Property Management ShowCatching Up with the NARPM Women’s Council for Property Managers Catching Up with NARPM Women’s Council for Property Managers Christina Wade and Kesha Jenkins of the Women’s Council for Property Managers join The Property Management Show to talk about the progress that’s been made since the last time we talked about the launch of this initiative. We’re revisiting the mission of the council and […]
The post Catching Up with the NARPM Women’s Council for Property Managers appeared first on Fourandhalf Marketing Agency for Property Managers.2021-11-1131 min
Property Management BrainstormFive Minute Friday #58: Happy Labor Day! I've Been Elected to the NARPM Board of Directors!Hello and Labor Day weekend! As the Summer winds down and we move into Fall, Property Management Brainstorm wants to say thank you for your trust and confidence as a listener of the podcast. Our objective, and Bob Preston's as well, is to be a trusted source of information for you as a real estate investor, landlord, or property manager. Counting you among our listeners is something for which we are especially grateful.We are also proud to announce that our podcast host, and CEO of North County Property Group, Bob Preston, has been elected to the B...2021-09-0302 minThe Property Management ShowIntroducing the NARPM Women’s Leadership CouncilSummary: Over the last few months, there’s been a new development at the National Association of Residential Property Managers (NARPM). The Women’s Leadership Council has been formed, and it’s growing. This group is still new and a work in progress, but their first event is coming up, and we asked Kellie Tollifson (NARPM President) and […]
The post Introducing the NARPM Women’s Leadership Council appeared first on Fourandhalf Marketing Agency for Property Managers.2020-11-0529 minThe Property Management ShowIntroducing the NARPM Women’s Leadership CouncilSummary: Over the last few months, there’s been a new development at the National Association of Residential Property Managers (NARPM). The Women’s Leadership Council has been formed, and it’s growing. This group is still new and a work in progress, but their first event is coming up, and we asked Kellie Tollifson (NARPM President) and […]
The post Introducing the NARPM Women’s Leadership Council appeared first on Fourandhalf Marketing Agency for Property Managers.2020-11-0529 min
The Property Management Mastermind ShowIntroducing the NARPM Women’s Leadership Council with Kellie Tollifson and Chrissy WadeWelcome to the Property Management Mastermind Show with your host, Brad Larsen. Today, Brad's guests Kellie Tollifson and Chrissy Wade, are discussing the NARPM Women's Leadership Council. NARPM's upcoming event is November 12th; this council focuses on developing leadership qualities in women. They want to help them become better businesswomen, speakers, and leaders in their communities and the real estate and property management industries. Kellie is the National Association for Residential Property Managers (NARPM) 2020 President, who has been involved with NARPM since 2005 and has worked her way up through the ranks. Chrissy owns a property mana...2020-11-0128 min
Property Management BrainstormEpisode 43: Building a Solid Property Management Company, Featuring Kellie Tollifson of T-Square Properties and President of NARPM®On this episode of Property Management Brainstorm, the focus is what it takes to build and grow a property management business from the ground up AND the importance of the support provided by our National Association of Residential Property Managers, otherwise known as NARPM (N-A-R-P-M). Bob Preston discusses these topics with his guest, Kellie Tollifson, owner of T-Square Properties in King and Snohomish Counties of Washington State, which she has grown from the ground up. Kellie is also the national president of NARPM so brings a terrific perspective to both discussion topics. Topics Covered2020-08-2051 min