Shows
PCC Local TimeInform, Respect, Deliver: Local Government Managers in the Policy ArenaIn this kickoff-to-2026 episode of Generation on the Rise, hosts Dave Pribulka, Brandon Ford, and Eden Ratliff tackle the question: what is the real role of a municipal manager in forming local government policy? Generation on the Rise is produced by Nancy Hess (Publisher of MuniSquare) and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA)MuniSquare is a reader-supported publication. To subscribe to this feed, receive new posts and support our work, consider becoming a...
2026-01-1649 min
PCC Local TimeWhen Loyalty Gets Complicated in Local Government - Generation on the Rise shows us some heat!Summary: In this thought-provoking episode, Brandon, Dave, and Eden tackle the complex topic of workplace loyalty in local government. The hosts debate what loyalty means in practice, whether it’s connected to tenure, and how it differs from professionalism. The conversation takes an unexpected turn into residency requirements, sparking passionate disagreement about whether living in the community you serve impacts your work. As they wrap up 2024, the hosts announce exciting changes coming in 2025, including guest appearances.Generation on the Rise is produced by Nancy Hess (Publisher of MuniSquare) and features Eden Ratliff (Middletown Township Manager, Bucks County PA...
2025-12-3053 min
Generation on the Rise Podcast AUDIOStrategic Planning: From Vision to the Cross-offable ActionAs the calendar year closes out, Eden Ratliff sits down with Brandon Ford and Dave Pribulka to talk about strategic planning in the real world: not as a glossy document, but as a working “rudder” for budget decisions, priorities, and day-to-day execution.They dig into the tension between aspirational goals (the “why”) and cross-offable action steps (the “how”)—including how to avoid plans that sound inspiring but don’t translate into steps, owners, timelines, or resources.Along the way, they compare planning approaches in large and small communities, debate when to use consultants vs. doing the work in-hous...
2025-12-1741 min
PCC Local TimeStrategic Planning: From Vision to the Cross-offable ActionAs the calendar year closes out, Eden Ratliff sits down with Brandon Ford and Dave Pribulka to talk about strategic planning in the real world: not as a glossy document, but as a working “rudder” for budget decisions, priorities, and day-to-day execution.They dig into the tension between aspirational goals (the “why”) and cross-offable action steps (the “how”)—including how to avoid plans that sound inspiring but don’t translate into steps, owners, timelines, or resources.Along the way, they compare planning approaches in large and small communities, debate when to use consultants vs. doing the work in-hous...
2025-12-1741 min
Generation on the Rise Podcast AUDIOGeneration on the RiseIn this episode, the hosts discuss the challenges of work-life balance in local government, touching on public comment dynamics, the pioneering leaf blower ban initiative, and the importance of personal life beyond work. They explore generational differences in work expectations, the impact of remote work policies, and the recent implementation of a paid parental leave policy. The conversation emphasizes the need for boundaries and support in achieving a healthy work-life balance.Highlights include: why culture starts at the top (and why “first in, last out” can quietly poison a workplace), why “email jail” keeps people from fully unpluggi...
2025-11-2657 min
PCC Local TimeGeneration on the Rise: Work Life BalanceIn this episode, Brandon Ford leads the conversation with co- hosts Eden Ratlif and Dave Pribulka. They discuss the challenges of work-life balance in local government, touching on public comment dynamics, the pioneering leaf blower ban initiative, and the importance of personal life beyond work. They explore generational differences in work expectations, the impact of remote work policies, and the recent implementation of a paid parental leave policy. The conversation emphasizes the need for boundaries and support in achieving a healthy work-life balance.Highlights include: why culture starts at the top (and why “first in, last out” can...
2025-11-2647 min
Generation on the Rise Podcast AUDIOHow to Shape Your TeamJoin hosts Dave Pribulka, Eden Ratliff, and Brandon Ford for a candid talk about shaping your team in your municipal organizations.They explore the essential roles needed in local government, the importance of dedicated HR departments, and the challenges of managing diverse personalities within teams. The conversation delves into the hiring process, community engagement in recruitment, and the dynamics of leadership, emphasizing the need for a balance between doers and thinkers. Get full access to MuniSquare at munisquare.substack.com/subscribe
2025-11-2142 min
PCC Local TimeGeneration on the Rise - How to Shape Your TeamHosts Dave Pribulka, Eden Ratliff, and Brandon Ford, candid talk about shaping your team in your municipal organizations. They explore the essential roles needed in local government, the importance of dedicated HR departments, and the challenges of managing diverse personalities within teams. The conversation delves into the hiring process, community engagement in recruitment, and the dynamics of leadership, emphasizing the need for a balance between doers and thinkers.TAKEAWAYSHR is crucial for understanding municipal dynamics.Community engagement is vital in the hiring process.The role of the police chief can significantly impact management.H...
2025-11-2142 min
PCC Local TimeAPMM Series: Everybody’s Hometown: How Media Borough Built a Sense of Place with Brittany Forman🎧 This episode of PCC Local Time is part of the APMM Series, featuring conversations with Pennsylvania’s municipal managers and leaders about the evolving practice of local government.In this episode, I talk with Brittany Forman, Manager of Media Borough in Delaware County, Pennsylvania, about what it takes to build — and preserve — a strong sense of place in a small community that has suddenly become a regional magnet.Brittany walks us through Media’s evolution from a struggling commercial district in the 1990s to today’s walkable, lively, “everybody’s hometown,” complete with trolleys, a regional rail stati...
2025-11-2142 min
PCC Local TimeAPMM Series - City Managers as Deliberative Systems Leaders with Martín Carcasson🎧 This episode of PCC Local Time is part of the APMM Series, featuring conversations with Pennsylvania’s municipal managers and leaders about the evolving practice of local government.Follow APMM on LinkedIn and Read more at APMM.netIn this episode of the APMM Series, produced in partnership with PCC Local Time, Nancy J. Hess and Dr. Martin Carcasson explore how local government leaders can shift from problem-solvers to systems builders. Together, they trace how small shifts in process — better questions, framing, and facilitation — can profoundly affect trust and decision-making in communities.Dr. Martin Ca...
2025-11-1444 min
Generation on the Rise Podcast AUDIOConditions for Change: What it Takes to MoveHosts Dave Pribulka, Eden Ratliff and Brandon Ford are joined by Nancy Hess (Publisher, MuniSquare) for a candid talk about what real change management looks like in local government. They explore how trust, timing, and human connection shape change - from labor negotiations to leadership teams to community-driven expectations. Get full access to MuniSquare at munisquare.substack.com/subscribe
2025-11-1344 min
PCC Local TimeConditions for Change: What it Takes to Move......a team, an organization, a local government.Hosts Dave Pribulka, Eden Ratliff, and Brandon Ford, are joined by Nancy Hess for a candid talk about what real change management looks like in local government. They explore how trust, timing, and human connection shape change — from labor negotiations to leadership teams to community-driven expectations.A double header this week… be sure to check out the chat for this week’s show!Subscribe to MuniSquare.Substack.com where you can find Generation on the Rise and PCC Local Time podcast episodes along with lots of other local government content!⏱️ Show Notes02:00 – 10:00...
2025-11-1344 min
Generation on the Rise Podcast AUDIOGeneration on the RiseFresh from the ICMA Conference in Tampa, the Generation on the Rise crew dives into how to draw the line between leadership and politics. Eden reflects on his ICMA session about rebuilding trust after a $3.2 million fraud case, while Dave and Brandon unpack what it means to stay apolitical and human in a world where expectations sometimes conflict with professional ethics. From the emotional side of management to candid talk about boards, boundaries, and values, this episode captures the nuance and humor of a profession in flux. Join hosts: Dave Pribulka, Brandon Ford, Eden Ratliff. Get...
2025-11-1249 min
PCC Local TimeBack from ICMA in Tampa - and a Deep Dive on Trust, Boundaries, and the Human Side of LeadershipFresh from the ICMA Conference in Tampa, the Generation on the Rise crew dives into how to draw the line between leadership and politics. Eden reflects on his ICMA session about rebuilding trust after a $3.2 million fraud case, while Dave and Brandon unpack what it means to stay apolitical and human in a world where expectations sometimes conflict with professional ethics. From the emotional side of management to candid talk about boards, boundaries, and values, this episode captures the nuance and humor of a profession in flux. Join hosts: Dave Pribulka, Brandon Ford, Eden Ratliff.Check out...
2025-11-1149 min
PCC Local TimeAPMM Series: Mapping our Path to Sustainable Communities with Sara Gibson, Bailey Rocco and Kate Robeson Grubb🎧 This episode of PCC Local Time is part of the APMM Series, featuring conversations with Pennsylvania’s municipal managers and leaders about the evolving practice of local government.In this episode on Sustainability, host Nancy Hess talks with three guests who are redefining what local sustainability looks like on the ground:Sara Gibson, Borough Manager, Camp Hill Borough, creator of StormfestBailey Rocco, Sustainability Coordinator, Pennsylvania Municipal LeagueKate Robeson Grubb, Sustainability Specialist, Solebury Township, and Penn State Distinguished Alumni Award recipientThey share how communities are translating mandates into meaningful local action—from stormwater festivals and int...
2025-11-061h 12
Generation on the Rise Podcast AUDIOGENERATION ON THE RISEHosts: Eden Ratliff (host), Dave Pribulka, Brandon Ford, and Nancy J. Hess (Publisher of MuniSquare)In this second episode of Generation on the Rise, host Eden Ratliff leads the team into one of the most defining themes of their careers — networking and mentorship, both the good and the bad.Topics: Bad mentoring advice, the golf myth, the shadow side of mentoring, bulls in the china shop dynamic, when to leave the nest, how to actually network and the unwritten map to local governments that only peers understand….“We don’t need another place to tell...
2025-11-041h 01
PCC Local TimeGeneration on the Rise - Episode 2 - Networking, Mentorship, and the Art of Going TherePCC Local Time is pleased to share another episode of a new podcast series, Generation on the Rise, a great companion piece to the content we post here and something we think you are all going to like.In this podcast series, local government's next generation sits down to talk about what's changing, what's hard, and why we believe it's worth doing. Join hosts: Dave Pribulka, Brandon Ford, Eden Ratliff, and Executive Producer Nancy J. Hess as they find the new normal — not the one we’re used to, but the one we are here to create.
2025-11-041h 01
Generation on the Rise Podcast AUDIOGeneration on the Rise - Episode #1Welcome to Generation on the Rise where local government's next generation sits down to talk about what's changing, what's hard, and why we believe it's worth doing. Join hosts: Dave Pribulka, Brandon Ford, Eden Ratliff, and Executive Producer Nancy J. Hess as they find the new normal — not the one we’re used to, but the one we create. Get full access to MuniSquare at munisquare.substack.com/subscribe
2025-10-2859 min
PCC Local TimeGeneration on the Rise — Episode 1 - The New Normal: Why We Chose Local GovernmentPCC Local Time is pleased to share the the first episode of a new podcast series, Generation on the Rise, a great companion piece to the content we post here and something we think you are all going to like.In this podcast series, local government's next generation sits down to talk about what's changing, what's hard, and why we believe it's worth doing. Join hosts: Dave Pribulka, Brandon Ford, Eden Ratliff, and Executive Producer Nancy J. Hess as they find the new normal — not the one we’re used to, but the one we are here to c...
2025-10-2759 min
PCC Local TimeAPMM SERIES: Lessons from Town Gown Leaders Nicole Sipos, Rebecca DeSantis-Randall and Jessica WhitelyIn this episode of PCC Local Time, produced in collaboration with the Association of Pennsylvania Municipal Management (APMM), host Nancy Hess explores the evolving relationship between universities and their surrounding communities — the so-called “Town Gown” connection.Our guests — borough managers from three Pennsylvania university towns — reflect on how they navigate both the tension and potential that arise when generations, lifestyles, and values intersect.From housing and community safety to student engagement and communication, they share real-world stories about how small towns are cultivating vibrant, intergenerational communities where students, residents, and local leaders learn to see each other...
2025-10-1044 min
PCC Local TimeThe Limits of Empathy - A Book Discussion about Paul Bloom's book "Against Empathy"In the first MuniSquare Book discussioin Podcast, colleagues dive into Paul Bloom’s provocative book Against Empathy. Bloom argues that emotional empathy can mislead us, create bias, and open us to manipulation. Instead, he proposes cultivating rational compassion.Our panel wrestles with the book’s claims—exploring empathy’s role in public service, the ethics of neutrality, manipulation of emotions in politics, and whether empathy can help us navigate today’s polarized climate.Dr. Tom Bryer is Pegasus professor in the School of Public Administration at the University of Central Florida, Dr. Mike Row...
2025-10-0340 min
PCC Local TimeAPMM 2025 Roundtable Series - Southeastern Dispatch with John Ernst, Amanda Lafty and Dave BurmanIn this episode of PCC Local Time, we sit down with three dynamic municipal leaders from southeastern Pennsylvania—John Ernst (Lansdale Borough), Amanda Lafty (Upper Merion Township), and Dave Burman (Haverford Township). Representing three generations of managers, they dive into the hard questions facing local governments today: housing instability, generational workforce changes, the role of social media, the looming fiscal cliff, zoning reform, and even the future of public utilities.🗝️ Topics include:Housing pressures in boroughs and suburbsWorkforce shifts and millennial recruitmentSuccession planning and structural reorganizationPotential and limits of social mediaZoning reform and housing affordabilityMS4 compliance burdens...
2025-07-2545 min
PCC Local TimeAPMM 2025 Series - Western Roundtable Dispatch - Greg Primm, Kristen Denne and Seth AbramsThis is the first episode of the APMM 2025 podcast series featuring regional roundtables. We are joined by three municipal managers: Greg Primm from Lower Burrell, Kristen Denne from Bethel Park, and Seth Abrams from Forest Hills. We talk about emotional resilience and the personal toll of being the buffer when tensions arise, the importance of honest dialogue with peers, especially within a region and shifting expectations from the workforce and the public. Contact info:Greg PrimmKirsten DenneSeth AbramsAPMM - Association of Pennsylvania Municipal Management...
2025-07-1847 min
PCC Local TimeMike Baumwoll on why human-connected communication matters in local government.In this episode of PCC Local Time, Nancy Hess talks with Mike Baumwoll, co-founder and CEO of Rep’d, about how short-form video and authentic communication are transforming how local governments engage with their communities. From AI-driven script tools to lessons from Twitter and the entrepreneurial world, Mike shares actionable insights on how municipal leaders can overcome fear, speak with clarity, and build trust—both inside and outside their organizations. Whether you're a curious manager or a communications pro, this episode offers real-world examples and a hopeful path forward.Themes: local government communication, community trust, short video stra...
2025-07-0138 min
PCC Local TimeEveryday Resistance & Local Power: Exploring James C. Scott with Mike RoweThis is a cross-over podcast episode from our Substack site MuniSquare. We hope you will enjoy and follow subscribe if you like what you see.In this episode Nancy Hess and Mike Rowe from the University of Liverpool explore James C. Scott's groundbreaking book "Seeing Like a State" and its powerful implications for local government. Discover how governments make society "legible" through mapping and regulation, why top-down planning often fails, and how everyday acts of resistance shape our communities. From Brasília's utopian architecture to contract farming's unintended consequences, this conversation reveals how Scott's insights h...
2025-06-2743 min
PCC Local TimeAPMM Series: She Leads - Not by Accident: Stephanie Mason, Amy Farkas, Stephanie Teoli Kuhls & Amanda SerockA few weeks ago, APMM concluded another successful conference in Lancaster Pennsylvania. This episode is a recording from one of the sessions and is part of the 2025 APMM series.In this session, four past presidents of APMM open up about what it means to lead while legacy still shapes the norms. With humor, honesty, and insight, they share lessons on mentorship, advocacy, fitting in (or not), and what happens when you finally stop shrinking to fit.This episode offers inspiration and strategy for anyone navigating leadership, from seasoned professionals to those just beginning the climb.
2025-06-1228 min
PCC Local TimeAPMM Series: The Return of the Managers: Reckoning with the Pennsylvania Exception: A conversation with Municipal Managers who left PennsylvaniaIn this powerful session from the APMM annual conference, three former Pennsylvania municipal managers—now working in other states—return to reflect on the structural and political challenges facing the profession in Pennsylvania. They explore what’s holding the profession back, including outdated laws, weak employment protections, fractured local governance, and lack of advocacy. Together with facilitator Dave Kratzer and the audience, they tackle tough questions: Can a manager be both neutral and political? What’s the real role of local government today? And who’s protecting the managers doing the work?This candid, collegial, and at times grit...
2025-06-0632 min
PCC Local TimeAPMM Series: Pre-Conference Chat with Dan Santoro, APMM President and Sara Gibson, Conference Chair.Today we have a special first episode of our 2025 APMM series with guests Dan Santoro, Incoming President of APMM and Sara Gibson, Conference Chair.We are going to chat about the upcoming APMM conference in Lancaster, Pennsylvania – Monday, May 19th – Wednesday May 21st. This year’s theme is Find Your Spark and it is chock full of sessions and opportunities to connect.APMM is the Association in Pennsylvania to network and learn with other municipal managers and this year they will be joined by managers from Delaware! So check out the links to the AP...
2025-05-0123 min
PCC Local TimeAPMM SERIES: Navigating the Status of the Profession: Insights from Tom Fountaine, David Kratzer Jr and George NeedlesIn this episode of our APMM series, we dive into the evolving world of local government leadership. I'm thrilled to be joined by three distinguished guests: Tom Fountaine, George Needles, and Dave Kratzer. Together, they bring decades of experience and deep insight into the challenges and opportunities shaping municipal management today.In our conversation, we cover:• The growing complexity of public expectations and the rise of instant communication in the digital age.• Navigating governance challenges, from polarization to the need for greater professionalization in local government.• The competition for talent and what i...
2025-01-1753 min
PCC Local TimeAdaptive Thinking and Leadership in Policing with Lou Hayes Jr. and Gary WongToday we explore how adaptive thinking, emotional intelligence, and innovative frameworks like the OODA loop and Cynefin transform problem-solving are impacting policing. Lou Hayes Jr., a detective sergeant, and complexity facilitator Gary Wong share insights on navigating uncertainty, fostering trust, and rethinking traditional approaches to leadership. Perfect for leaders, law enforcement professionals, and anyone tackling complex challenges.Nancy Hess, Host of PCC Local TimeGUEST INFOLou Hayes , Jr. (LinkedIn)The Illinois Model Gary Wong (LinkedIn) Welcome to My BrainIDEAS/ RESOURCES MENTIONS IN SHOW:...
2025-01-1050 min
PCC Local TimeCoaxing Out Potential: Coaching Teams and Leaders with Yaron PrywesIn this episode, I sit down with Yaron Prywes, a coaching psychologist, executive coach, and educator whose career has been dedicated to helping leaders and teams reach their full potential. We explore the transformative power of coaching—how it builds trust, unlocks self-awareness, and helps leaders navigate challenges in both public and private sectors. From resolving conflicts to fostering accountability, Yaron shares practical tools and stories that illustrate the impact of coaching. Whether you're a leader or a team member, this conversation offers valuable insights into how coaching can create meaningful change.BIOYaron Prywes is...
2024-12-1952 min
PCC Local TimeAPMM Series: The Life and Times of Larry ComunaleLarry Comunale is a seasoned municipal manager whose career has spanned decades of challenges, growth, and impact. In this episode, Larry reflects on his journey from rigid labor negotiations to fostering trust-based relationships and community cohesion. He shares invaluable insights into navigating relationships with elected officials, building transparent budgeting processes, and addressing the evolving needs of diverse communities. From his practical strategies for productive conversations to his reflections on the role of community in public health, Larry's stories are both inspiring and thought-provoking. Join us as we explore the enduring lessons of leadership in local government through Larry’s ey...
2024-12-061h 02
PCC Local TimeAPMM SERIES: As the Board Turns: Lessons in Board Transitions and Leadership with Scott Hutt and Sara GibsonBoard transitions can bring about hand wringing or a promise of welcome change, they may feel like a small shift or a seismic one. But at root, there are fundamental lessons to be learned if you, as the executive leader or manager, are going through one for the first time.On today's show, we welcome Sara Gibson, Borough Manager at Camp Hill Borough, Cumberland County, Pennsylvania, and Scott Hutt, Assistant Manager of Hatfield Township in Montgomery County, Pennsylvania. Though the size and structure of the governments they manage differ, they both bring a wealth of knowledge about...
2024-11-1553 min
PCC Local TimeAI in local government: A conversation with Joe MenchHow many of us feel overwhelmed by the amount of information coming at us about AI today? One of my best thought partners on the topic of AI is Joe Mench, Assistant Manager at Muhlenberg Township in Berks County Pennsylvania. He is truly boots on the ground at the local government level and this conversation is a starting point for thinking about AI today in our organizations.We delve into the practical applications of AI for local governments, discussing both the opportunities and challenges. Joe Mench shares his insights on how AI can enhance municipal...
2024-10-0450 min
PCC Local TimeBring your ideas and expertise to life: A conversation with Ghostwriter Emily CrookstonHave you ever thought about capturing your ideas in a book, a TED Talk, or maybe a blog? Perhaps you have a story to tell, expertise to share, or ideas that pile up but never quite come together in a cohesive way. If this sounds like you, stay tuned.In this episode, Emily Crookston explains why even experienced writers might hire a ghostwriter. She shares how ghostwriting is not just about putting words on paper; it’s about collaboration, shaping ideas, and helping clients clearly communicate their expertise. Whether you’re thinking about writing a book, creating Link...
2024-09-0647 min
PCC Local TimeAPMM Series: Navigating the Crossroads: Crandall Jones on Career Transitions in City ManagementIn this episode, we explore the multi-faceted career of Crandall Jones, a seasoned City Manager. His is not a predictable story, but one with many twists and turns. Crandall opens up about the challenges that impacted his big decisions. Crandall is currently the Chief Administrative Officer at Upper Darby Township in Delaware County Pennsylvania. He previously served as CAO in Norristown, Pennsylvania in Montgomery County. In addition to serving as an adjunct at Villanova University, he serves on the Board of the APPM.This episode is particularly valuable for those considering a career in city...
2024-08-231h 06
PCC Local TimeAPMM Series: When Tradition Meets Transformation: A conversation with Rick KaneIn this episode of the PCC Local Time Podcast, we explore the evolving landscape of fire services with Rick Kane, the Manager of Manheim Township and a former Fire Chief. Rick offers unique insights into the critical transition from volunteer to career fire departments, focusing on the importance of strategic planning, leadership, and effective communication. Many municipal managers will tell you this is one of the greatest challenges facing local government today. Rick gives us an excellent understanding of why that is and how municipalities can respond.This episode has tons of takeaways...
2024-08-1657 min
PCC Local TimeAPMM Series: From Volunteer to Career: Evolving Fire Services in Northampton Township with Robert Pellegrino and Adam SeliskerIn this episode, we delve into the evolving relationship between a Township Manager and a Fire Chief, focusing on transitioning from a volunteer to a career fire service. This episode is a fascinating inside look at how a rural community that becomes a suburban one transitions from a volunteer to a full-time career fire service that includes volunteer fire. Robert Pellegrino and Adam Selisker share their journey, highlighting the importance of trust, community engagement, and strategic leadership. From addressing funding challenges to building a resilient fire service, this episode offers valuable insights for municipal leaders...
2024-08-0853 min
PCC Local TimeFire Services: A conversation with Bert Brugghemans about decision making in crisesBert Brugghemans joins us from the City of Antwerp, where he serves as the Chief Fire Officer. Today, we'll gain Bert’s perspective on leadership and decision-making when routine operations turn into rapid response situations.We talk about Bert's research and how he has progressed his thinking from the early days in the fire service and studies in public health to his later career in leadership and studies in public management. In particular, we talk about leadership-team dynamics and what creates the environment in which trust enables teams to make good decisions in a crisis. If...
2024-08-0253 min
PCC Local TimeAPMM Series: Stephanie Teoli Kuhls and Sandra Zadell on labor relations and the path from conflict to collaboration..Welcome to another episode in the APMM Series on PCC Local Time. I am your host Nancy HessOur guests today offer us a glimpse of how labor relations in your municipality can help or hinder your efforts as a manager, and significantly impact your workplace. What is unique about labor relations is that you can only really come to it through experience. No amount of study or expertise will make you good at it. You must develop a practice and an approach or style that is both authentic and appropriate for your situation.Stephanie...
2024-07-1946 min
PCC Local TimeAPMM Series: A conversation with Peter Buck about Local Government's Role in Climate ActionThis episode is part of our APMM series on Community Health. Today we dig deeper into the connection between climate action and community health. Our guest, Peter Buck, co-directs the Local Climate Action Program and is the Associate Director of Climate and Sustainability Education at Penn State Sustainability. Peter brings a perspective that helps us untangle some of the ideas related to climate action and sustainability, and he shares practical steps and success stories that show how local governments can make a real impact. Climate change isn't just a global issue; it hits home in...
2024-07-1255 min
PCC Local TimeAPMM Series: Zoning and Community Health: A Deep Dive with Ben Estell and R.J. SuskoZoning may be one of the least understood and most under-appreciated aspects of local government. But my guests today see zoning through the lens of community health and want you to come along with them to better understand how zoning and planning impact our lives. Ben Estell is manager of Dormont Borough outside of Pittsburgh in Allegheny County Pennsylvania and R.J. Susko is Planning and Development Director in the Town of McCandless in Allegheny County. In this episode, RJ and Ben discuss the crucial role zoning and community planning play in enhancing community health.
2024-06-211h 09
PCC Local TimeCrisis leadership and the evolving landscape of emergency services: A conversation with Paresh WankhadeIn times of crisis, we often see leaders emerge from the frontline. My guest today, Professor Paresh Wankhade has published extensive research on emergency services and offers us examples of how emergent leadership shows up in times of crisis. In this episode we talk about how the leadership framework is changing within emergency services. Some of the topics we cover include pressure on ambulance crews to meet performance targets, and how this impacts their ability to provide care, cultural challenges inside fire services, and lessons on leadership from crisis situations. This episode is part of...
2024-06-0953 min
PCC Local TimeAPMM SERIES: A conversation with Jerry Ozog about Leadership in Emergency ServicesJerry Ozog, Executive Director, Pennsylvania Fire & Emergency Services Institute, is here today to talk about challenges in the leadership of emergency services. We cover topics such as everyday leadership vs crisis leadership, community expectations, funding and transparency, organizational models, recruitment, including diversity and inclusion, and the particular challenge small communities face.This episode is part of our APMM series. APMM is dedicated to the promotion of professional and effective local government management of Pennsylvania. SHOW NOTESJerry Ozog Bio on LinkedInPennsylvania Fire & Emergency Services InstituteFollow APMM on...
2024-06-0742 min
PCC Local TimeVoices from the APMM 2024 ConferenceToday we have a special episode of PCC local time. This week the APMM conference for local government managers took place in Bethlehem, Pennsylvania. Our conference took place in the ruins of the former Bethlehem Steel.Overlooking the historic Steel Stacks, the largest revitalized brownfield in the country, it has become a top destination for arts and culture. What better place then this to host the APMM 2024? Now, come with me for a break from sessions to enjoy voices that echo the theme of the conference, refresh, renew, and reimagine. Oh, and by...
2024-05-2435 min
PCC Local TimeCrisis Governance: A conversation with Hugo MarynissenMy guest today is Hugo Marynissen. He is an expert in Crisis Governance and Risk Management Co-holding the Chair of Crisis Governance at University of Antwerp. Our conversation today will address the question of how leaders might structure organizations to better adapt to an uncertain world. He identifies key myths and assumptions that are part of traditional models that simply, do not work in times of crisis. He is senior partner at PM•Risk Crisis Change and senior researcher at the University of Antwerp in the Business & Economics, Management department and professor at Antwerp Management School...
2024-05-161h 01
PCC Local TimeDustin Hinkel on funding disaster mitigation and recoveryA disaster happens where hazards meet human systems. My guest today shared that quote and much more about what local governments can do to lay the groundwork for a smooth recovery process should the worst-case scenario occur. We go deep on what can be done before a disaster strikes. We talk about how to expedite the funding process and the unintended consequences when communities do not make the necessary investments before disaster strikes.Dustin Hinkel works as a consultant at Guidehouse to help state and local governments, schools, nonprofits, find, acquire, spend, and...
2024-05-0349 min
PCC Local TimeAPMM SERIES: The Future of Local Government: A Conversation with Amanda Serock and David PribulkaWelcome to PCC Local Time. This week we have a special episode – the first in a series of episodes created in partnership with APMM, the Association of Professional Municipal Managers. We are talking with the current and upcoming Presidents, Amanda Serock and Dave Pribulka about the topics that are challenging local government today and the municipal manager who is behind the scenes making it all happen.Follow this podcast and sign up for the newsletter to follow this series and related episodes. But more importantly, check out the APMM conference and ICMA conference this fall. If you ha...
2024-04-1243 min
PCC Local TimeRay Patchett on the 8 Traits of High Performing TeamsToday, we welcome back Ray Patchett, the former City Manager of Carlsbad, California and now consultant to leadership teams. Ray brings a wealth of knowledge and insights into the organizational principles of city management and teams.I asked Ray to take a deeper dive into his 8 Traits of High Performing Teams which will soon be out in published form. What stands out to me about Ray is his practical application of theory, direct approach, and insightful understanding of the city manager's role. Our interview starts by exploring the concepts that influenced his development of these...
2024-03-0853 min
PCC Local TimeA city manager's travels abroad, a conversation with Peter MarshallToday, I bring you Peter Marshall. Peter has a long and distinguished career as a city manager and consultant to local governments. Most notably, he was city manager at State College Pennsylvania for many years and before that, Newark, Delaware. Peter and I have had many conversations over the years. He has so much to say about the field of city management, but today I bring you perhaps my favorite conversation and that is about his travels to other parts of the world to meet with other city managers and teach. Marshall holds a Master’s...
2024-02-2359 min
PCC Local TimeClaudia Arriaga, Aaron Siko, Dave Pribulka and Brad Gotshall on Technology Challenges in Local Government45 Today we talk with managers about the the role of technology in local government and the need to adapt to and address technology challenges. My co-host today is Claudia Arriaga, Senior Vice President of Customer Service at OpenGov Our three distinguished guests include: Aaron Siko, Manager, Hempfield Township, Westmoreland CountyDave Pribulka Manager, Susquehanna Township, Dauphin CountyBrad Gotshall, Manager, Lower Paxton Township, Dauphin CountyThis episode is brought to you by OpenGov.OpenGov is the leader in cloud software exclusively designed for...
2023-12-141h 08
PCC Local TimeChrista Breum Amhøj, Pam Adams, Jim Price; Sustainable Futures and Local Government (Across the Pond Series)Today we are talking about sustainable futures, what that means and how it intersects with local government. I am joined by co-host John Diamond, Professor Emeritus, Edge Hill University, UK and three esteemed guests.Christa Breum Amhøj Co-founder Action University, Copenhagen Business School, DenmarkPam Adams, Sustainability Planner at Centre Region Council of Governments, Pennsylvania, USJim Price, Borough Manager, Crafton Borough Manager, Sustainable Pittsburgh, Pennsylvania, USThis is the second episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our u...
2023-11-301h 14
PCC Local TimeMike Rowe and Chief Ronald Comacho; Small Changes, Big Impact: Shifting the Focus in Policing (Across the Pond Series)What does an ethnologist in policing from the UK have in common with a Police Chief from the U.S.? Quite a bit as it turns out. But the contrast also helps us get a fuller perspective on what is going on behind the scenes.This is the first episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?This episode highlights the challenges and demands of policing...
2023-10-271h 14
Modern Learners08. Designing Organizations for Engagement and Meaningful Contributions with Nancy J. HessMy guest, Nancy J. Hess, brings her perspective on education and organizational change based on her deep work with state and local governments. Her expertise is rooted in guiding leadership through change, developing strategies for more efficient and engaging HR structures, and fostering learning environments that address the many challenges of local government. Nancy and […]
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2023-08-3035 minLearning to Change08. Designing Organizations for Engagement and Meaningful Contributions with Nancy J. HessMy guest, Nancy J. Hess, brings her perspective on education and organizational change based on her deep work with state and local governments. Her expertise is rooted in guiding leadership through change, developing strategies for more efficient and engaging HR structures, and fostering learning environments that address the many challenges of local government.
Nancy and I have a conversation about engagement within organizations and how true engagement drives change and transcends mere visible involvement and compliance. We discuss engagement as an intricate process tied to meaningful connections, active learning, and individual experiences.
We also discuss frameworks for driving engagement and c...
2023-08-3035 min
Prosperous Coach Podcast245: This Coach's Niche Joy, Challenges and Wisdom 1 Month After Launch with Nancy Fournier Ph.D.Interview with Nancy Fournier Ph.D. who has a powerful coaching niche serving women Executive Directors of nonprofits. Find the full transcript here.Nancy shares her wisdom, challenges and joys one month after coaching business launch of Relish Your Role for women executive directors of nonprofits — an excellent niche! Also, Nancy has a podcast of the same name Relish Your Role for women Executive Directors of nonprofits. So share that out! She also shares how she found me, why she hired me and what specifically she got of value from my 5-month VIP Coa...
2023-08-2216 min
PCC Local TimeBusting HR Myths (Series) with Kim Nash #5 The Younger Generation Lacks Work Ethics & #6 HR is Easy, Anyone Can Do It!Today we dive into the final conversations of our series. This time we talk about the multi-generational workforce and the path to professionalism. My guest, Kim Nash teaches for the Society of Human Resource Management and has a consultancy focused on helping HR professionals grow their career. This series contains six conversations that build on the central theme of how HR can create value in an organization.If you are interested in more in-depth notes on this episode and additional content, or would like to know more about the Pioneering Change Community, sign...
2023-08-181h 01
PCC Local TimeBusting HR Myths (Series) with Kim Nash #3 Orgs that Pay get the best employees & #4 HR is a ScapegoatWelcome to PCC Local Time. I am your host Nancy Hess and today we continue our six-part conversation series on Busting HR Myths series with Kim Nash. We talk about whether organizations that pay the most get the best employees and how HR becomes the scapegoat in organizations.If you are interested in more in-depth notes on this episode and additional content, or would like to know more about the Pioneering Change Community, sign up for the Friday PCC newsletter HEREBIOKim has spent more than 20 years teaching the SHRM HR Essentials...
2023-08-111h 04
PCC Local TimeThe Impact of National Issues on Local Politics and the Role of City Manager with John Kincaid, Bev Cigler and Matt CandlandToday I am excited to welcome three return guests. Dr Bev Cigler, professor emerita from Penn State, Dr John Kincaid, professor at LaFayette College, in Easton Pennsylvania and Matt Candland from Upper Moreland Township in Montgomery County, Pennsylvania. In this episode, we talk about the rising occurrence of national issues entering into local politics and the resulting polarization that occurs.This episode presents views that balance, on the one hand, the role of our federal constitution in supporting activism on national issues at the local level, and on the other, the business of local government...
2023-08-091h 16
PCC Local TimeBusting HR Myths (Series) with Kim Nash: #1 HR is Evil & #2 Post It (and they will come)This is a six part series made especially for HR professionals and managers who wrangle with HR issues. Today, my guest and partner in this series, Kim Nash joins me in the first two of our six conversations in Busting HR Myths Series.Each conversation is 30 min and builds on the central theme of how HR can create value in your organization. These episodes will help you build the business case for HR and help you evaluate your organization needs. We hope these episodes will stimulate more conversations inside the Pioneering Change Community...
2023-08-0455 min
PCC Local TimeTremayne Terry and Jarvis Brown on Supplier Diversity: Linking Prime Contractors to Small Business to Build Sustainable CommunitiesToday Tremayne Terry and Jarvis Brown are with us to talk about what they do and why supplier diversity makes sense from every angle, including business, community, economics, sustainability and social governance. If you are like me, you may question where the path to diversity begins. This episode will change that. If you have a desire to leverage diversity, you will come away with ideas and a sense that this is a way to go. Tremayne Terry and Jarvis Brown are innovating in the space of diversity initiatives. They talk about why such...
2023-07-2656 min
PCC Local TimeChief John String on dynamic models of policing and public safetyChief John String is currently the Chief of Police at Narberth Borough in Montgomery County Pennsylvania. Among other topics we explore the intersection between public demand for officers to be more involved in mental health and outreach, and the preferences of the new generation of recruits. Our conversation is wide ranging, so check out the show notes for more detail. Sign up for the PCC Local Time Newsletter HERE to get more resources like this every Friday in your inbox.BIOChief John Stringer on LinkedInSHOW NOTES
2023-07-211h 08
PCC Local TimeJim Oher - Rethinking EAPs and why we resist them.For a long time, I have wondered why EAPs or employee assistance programs are so under utilized in organizations. Today I talk with Jim Oher who has worked as a corporate director, executive consultant, psychoanalyst and group educator. He is also a trained mediator and resiliency hardiness specialist. He is co-author and editor of two books: The Employee Assistance Handbook andThe Employee Assistance Treatment Planner. If you wonder why we are not using EAPs more to address mental health issues in the workplace, particularly given they are free of cost, this conversation may help you...
2023-07-0646 min
PCC Local TimeRay Patchett (Part 2) High performing teams and organizationsToday I meet with Ray Patchett for Part 2 of our conversation about organization teams and performance. In this episode, we delve into the topic of bureaucracy and its impact on organizations. We discuss the strengths and weaknesses of bureaucratic structures and how they can either enhance or hinder results. Our conversation transitions to exploring key traits of successful teams, managing transitions, polarization, and conflict resolution. Tune in for an insightful discussion on navigating organizational dynamics for optimal performance.Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years...
2023-06-301h 05
PCC Local TimeRay Patchett on High Performing Teams(Part 1)Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. In this episode, (Part 1 of 2,) he shares his unique approach to creating high performing teams, partnering with Council and shaping organization culture. He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth. Sign up for the PCC Local Time Newsletter HERE to get more resources like...
2023-06-1546 min
PCC Local TimeChad Bruckner on leadership, public service and the path to purposeMy guest on this episode of PCC Local Time is Chad Michael Bruckner and he opens up about his story of why he left policing and how he re-discovered his purpose. What I find so valuable in Chad’s story is his ability to build a bridge between his past and present. He does not throw away the past, but sees his wins, losses and failures as potential for growth. He looks for the transformative gold, something we can all hope for in our own lives.Chad is coaching, consulting and writing a book now. He is al...
2023-06-0855 min
PCC Local TimeChief David Steffen on regional policing and a culture that sustains high performanceChief David Steffen, became Chief of the newly formed Northern Lancaster County Regional Police Department in 2012. He talks with me about regional policing and community safety, and how the regional focus shapes standards and professionalism. I ask Chief Steffen what drives his efforts to create a culture of openness and accountability. He talks about the importance of technology, training and education, and a culture of openness to change the way people interact with and understand the role of police in their community. In this episode you will hear about why and how he evolved practices and policies to create...
2023-05-311h 06
PCC Local Time#31 - Technology, ego and a culture of safety with Chief Roland Camacho and Jeffrey StonehillAlthough technology may seem like a strange way to begin a conversation about community safety, I begin here today because it keeps coming up in my conversations and I think listeners will be interested to learn the intersections of technology with community trust, transparency and accountability. Jeffrey Stonehill is only the 3rd manager in the history of Chambersburg Borough. Pennsylvania. This fact speaks to a history and culture that is serious about good governance. I have been in conversation with Chief Ron Camacho about community safety for a few years and admire the way he...
2023-05-181h 14
PCC Local Time#30 - Professor Kincaid and Nicole Beckett on the Meyner Center for Local Governments and how federalism shapes government todayProfessor John Kincaid is a world renowned scholar on American federalism with many distinguished honors and is Director of the Meyner Center for State and Local Governments at Lafayette College in Easton Pennsylvania. As Associate Director of Public Service, and former Borough Manager, Nicole Beckett provides outreach and works directly with local governments. BIOS:Nicole Beckett has 21 years of experience in municipal management in northeast Pennsylvania, including 12 years as the Borough Manager in Lehighton, where she managed a full-service municipality with a total budget of $20 million. She has a Masters of Public Administration degree and...
2023-05-1251 min
PCC Local Time#29 - Dr. Mandie Cantlin on building public trust in local governmentHow often do we talk about the role of communication in building trust with the public, without talking about what we mean? My guest today, Dr. Mandie Cantlin, is manager in East Bradford Township in Chester County. She recently completed her doctorate in public administration and today we drill down on the topic of her dissertation, public trust in local government. While practitioners are in the flow everyday, feeling the heat of communication, academics are studying the impact on public trust. What we learn from one another can shape the way we see our work and the...
2023-05-051h 00
PCC Local Time#28 - Relationships across sectors with Sandra Zadell and Dr. Adam KuczynskiThis is the second episode in a series about relationships that can lead to partnerships between academia, local governments and the communities they serve.Sandra Zadell is manager of Upper Gwynedd Township in Montgomery County Pennsylvania and Dr. Adam Kuczynski is Chair of the MPA program at Villanova University.In this episode we workshop ideas. We talk about what holds us back and what propels us forward in our relationships. LINKS TO BIOS:Sandra ZadellDr. Adam KuczynskiSHOW NOTES:3:0 Sandra’s background5:50 Ad...
2023-04-281h 03
PCC Local Time#27 - Drs. John Diamond, Sarah L Young and Thomas Bryer on Building relationships with local governments and nonprofitsHow would you describe the relationship between academia and practitioners, in the field of public administration and non-profits?My guests today take a deep dive into this conversation. Dr. John Diamond, Dr. Sarah L. Young and Dr. Thomas Bryer are actively engaged with this question. We begin and end with the idea that relationships between these sectors hold great potential. We explore examples. We talk about what holds us back from making these relationships. But most importantly, we talk about how these relationships come about.The show notes provide some good stopping points along the...
2023-04-181h 30
PCC Local Time#26 - Eric Norenberg on scaling local government servicesToday Eric Norenberg takes us inside the world of regional government. Eric is the Executive Director of the Centre Region Council of Governments in Pennsylvania. Whether or not you have contemplated regional models of governance, this episode will open your mind to an alternative way of delivering local government services.We are talking this month about regional partnership and why or when they might make sense. The Centre Region Council of Governments offers a great model as well as lessons in scaling services. However, it is not without challenges. And we will hear about that...
2023-03-3149 min
PCC Local Time#25 - Ralph "Hutch" Hutchison - the art of calm in a sea of change.Ralph Hutchison, or as he is known around these parts, “Hutch”, is manager of East Lampeter Township in Lancaster County Pennsylvania. Today we take an inside peek of what it looks like to manage a municipality that is situated in the heart of Lancaster County. As Ralph says, “there are two things people don’t like. The way things are and change.”He shares with us his philosophy and approach to managing a Township that fully embraces two ends of a spectrum in culture and business.I am your host, Nancy Hess and I created...
2023-03-2453 min
PCC Local Time#24 - Jerry Andree and Dan Santoro on the art of relationship building and regional projectsToday my guests are two distinguished municipal managers from Pennsylvania, Jerry Andre the former manager and Dan Santoro, the current manager, of Cranberry Township in Butler County Pennsylvania We are going to talk about regional partnerships. Why are they important and what are the skills you need to be successful in this arena? We are going to drill down in the area of relationship building and engagement and as you will discern, this is the secret sauce that has made this Township evolve in the way it has over the years.Cranberry Township has set...
2023-03-171h 00
PCC Local Time#23 - Tom Vernau - Through the lens of a municipal managerToday an episode about the ways municipal managers think about their work and the challenges that they learn to embrace.Tom Vernau has been managing Lower Allen Township in Cumberland County, Pennsylvania since 2005. Like all the best managers, Tom makes those around him look good while staying under the radar. Today we shape the conversation around how he thinks about challenges confronting local government and some of the important ways his career has been shaped.Among managers, Tom stands out for his wisdom, his openness to considering new ideas, and his steadfast, abiding values centered...
2023-03-0358 min
PCC Local Time#22 - Re-imagining public service with Ben Kafferlin and Lisa HagbergSeveral years ago I met Ben Kafferlin at a County Commissioners conference in Pennsylvania. At the time, he was new to office and not surprisingly, he had some ideas about how to improve the organization structure. He invited me up to Warren County in northwest PA to interview a few key staff and share my thoughts with the Board. I wanted to find out how this visionary was doing and so we met over coffee along with his county administrator Lisa Hagberg. They are both on our show today.Some of my favorite moments in...
2022-12-0957 min
PCC Local Time#21 - Women Who Lead with Amy Farkas, Nicole Beckett, Centrice Martin, Dr. Bev Cigler and Erin TroneToday on the podcast I have five articulate women guests. Together, they represent different generations and different experiences of work. They share how early life experiences have formed their ideas of leadership. They talk about the importance of support in their environment and in particular, what it means to have other women and men pave the road ahead. We close the show with thoughts about conversations we need to have with men and other women. I think the last ten minutes of the show offers clues to where we want to take this conversation next. Will you...
2022-11-181h 30
PCC Local Time#20 - Seth Higgins on looking at local government through the lens of processMy guest Seth Higgins, is the former Chief Clerk in Elk County Pennsylvania. He now provides consulting services to help local governments navigate the maze of state and local fiscal recovery funds. In this episode, we return to his early interest in process improvement and talk about what grounds his thinking. He illustrates how it looks when applied to parking, zoning, pension management, union contract negotiations and political processes at the local level. He also shares important nuances about the process of applying for recovery funds.My name is Nancy Hess, I am the host...
2022-10-1453 min
PCC Local Time#19 - Is there such a thing as neutrality in professional municipal management? A conversation with Matt Candland and Dave PribulkaProfessional municipal managers think about ethics and in particular the ICMA Code of Ethics which guide their profession. Although the term “neutrality” is never mentioned in the tenets, it is a foundational idea, or shall we say, ideal, in the management of local governments. Today our guests, Matt Candland and Dave Pribulka, two professional managers, juxatapose their perspectives to give us a clearer picture of how the concept of neutrality plays out (or doesn’t) in real time.The Pioneering Change Community (PCC) is about informal conversations on evolving ideas in Iocal government management. Learn more a...
2022-09-301h 18
PCC Local Time#18 - How to negotiate a manager contract with Ron Wagenmann and Larry ComunaleThis is a special PCC Local Time podcast episode hosted by some of the members of the Pioneering Change Advisory Team. For many years I have heard anecdotal comments from managers that go something like, “I would not mind a contract like Ron Wagenmann’s!” Or, Everything I know about negotiating a manager contract I learned from Ron Wagenmann.”So, it seemed like a natural choice to feature Ron on a podcast. But I decided I was not the right choice to interview him, so I asked his longtime colleague and friend Larry Communale to do the h...
2022-09-091h 11
PCC Local Time#17 - Ernie McNeely - Leveraging process in local governmentPragmatism and process can lead to innovation in local government if we know how to listen and engage to bring issues forward.When I asked Ernie McNeely to interview with me, I told him I was curious about what is it like to manage a Township rich with history, academic institutions, and religious diversity. I was also curious about the fact that Lower Merion Township shares a border with Philadelphia and wondered what challenges and opportunities that might present. Ernie does not disappoint. His responses reveal to me the importance of pragmatism and innovation in...
2022-08-1948 min
PCC Local Time#16 - Tom Fountaine on Community EngagementCommunity conversations happen all the time in various venues, but local government managers cannot take them for granted. When community engagement is waning, it is important to think about ways to bring people together. Tom Fountaine, municipal manager in State College, Pennsylvania, knows something about the challenges of community engagement. We discovered we share an appreciation for Peter Block who wrote the book Community, the Structure of Belonging. I invited him on to PCC Local Time to talk about the six conversations that Peter Block outlines for community conversation: these include invitation, possibility, ownership, dissent...
2022-07-2954 min
PCC Local Time#15 - The Lansdale Story - with Dan Dunigan, Matt West, Timi Kirchner, John Ernst and John MizerakSHOW NOTES..What if a guy who has a vision for his community, hears about another guy who sounds just like him, and what if those two run into each one day in a barbershop...and what if, they happen to be from two different political parties, but decide to run together?This PCC Local Time podcast episode include those two guys, Dan Dunigan, and Matt West. They ran for elected office in Lansdale Borough, Montgomery County Pennsylvania. Together with a willing team on Council, they realized goals that had only been dreamt of for...
2022-07-081h 28
PCC Local Time#14 - The Art of Obtaining Grants with Dr. Bev Cigler, John Mizerak and David KratzerIf you are mystified by the process of obtaining grants for your local government, this episode is for you. This is a masterclass that will help you with your short and long game. Our guests today include Dr. Beverly Cigler, Professor Emerita at Penn State University in Public Policy and Administration begins our discussion with highlights from a recent study on management priorities in local government in Pennsylvania. She centers us on the type of grants that are available to address these priorities and how to ready your municipality to begin the process of application. ...
2022-06-2450 min
PCC Local Time#13 - Matt Candland - Where collective bargaining with police goes wrong and other challenges in municipal management todayMatt Candland is the manager at Upper Moreland Township in Montgomery County Pennsylvania. In this episode he has a few things to say about collective bargaining laws for police and fire in Pennsylvania. He has a depth of understanding and skill for examining issues from multiple angles that not only makes him valuable in his profession but also makes him a great conversationalist. In this interview, We talk about police, the role of the municipal manager and challenges in municipal management today. His advice for young professionals in the field is timeless. Show Notes:4:06 Role...
2022-06-0944 min
PCC Local Time#12 - Mark Stivers on people and places that make a differenceAll you have to do to get into a great conversation with Mark Stivers is ask him about the jobs he has held in his life. From Park Ranger to Addiction Counselor to Planner to Professional Manager, he has seen and experienced the world and brings his unique perspectives to his work. “You leave a place better than you found it. You don’t burn bridges, you build relationships.You build teams and that will get you through life.” (Lessons Mark learned from being an Eagle Scout)We start by talkin...
2022-05-3154 min
PCC Local Time#11 - Ken Battin on a better connection between municipal and emergency servicesIn this interview, Ken Battin allows me to tap into my curiosity about how emergency services intersect with municipal services and what role municipal managers play in supporting public safety. He emphasizes the importance of not relying on any one model but finding a model that works for your municipality. He shares an engaging approach that helps achieve this in his own.Ken was the Director of Codes and Life Safety at East Whiteland Township in Pennsylvania for many years, which included the building and fire codes, and the fire department. He is now the...
2022-05-3137 min
PCC Local Time#10 - Keith Hite on reimagining the future of a state associationKeith Hite spent a good part of his career at the Pennsylvania State Association of Township Supervisors (PSATS) and when we met in the late 90's he had taken the helm as Executive Director. In this interview we talk about some of the challenges he faced during his leadership, not only with helping the organization re-imagine its future but also with helping highly tenured staff make the shift to new ways of doing things.We also talk about the importance of relationships in professional life, the future of local government and the important and highly rewarding work...
2022-05-2758 min
PCC Local Time#9 - Dan Zimmerman on regionalization and a diverse development portfolioDan Zimmerman is a quintessential under-the-radar, always-assessing-potential kind of municipal manager. His career demonstrates the value of commitment to the long game and the outsized results that can come from investment in regionalization. He recently retired as manager of Warwick Township, Lancaster County, Pennsylvania. His work speaks for itself. Over his career he has sheparded the creation of a regional police department, a 7.1 miles rails to trails project and a portfolio of development projects which includes the original site of the ever expanding, world renowned, Rock Lititz which creates stage and sound effects and event production for...
2022-05-261h 03
PCC Local Time#8 - Joe Mench on how to create a one-stop customer service center[Early Interview Series]Joe Mench was the first member interview I did when I created the Pioneering Change Community. There was a reason for that. The projects we worked on together represent a critical intersection of customer service, work culture and technology. Joe was the key internal partner to work with me on improving customer service work processes, and integrating them with technology to build a lean one stop customer service center. Today. He jokingly refers to his customer service staff as our front line Google. At the time of this interview, he was director...
2022-05-2035 min
PCC Local Time#7 - Erin Trone shares how Trader Joe's came to townHow does an Assistant Manager make a case to buy an empty department story in a declining retail area, raze it to the ground and find a buyer? How does that buyer become a Trader Joe's? It takes a team with vision, willingness to step up to the plate, and steady nerves. Erin Trone came to the world of local government to make a difference and she stayed the course long enough to do just that. She recalls her journey from young professional to working mom and the joy of watching her kids play in the park...
2022-05-1359 min
PCC Local Time#6 - Let data into the game! A conversation with Bradley GotshallToday we talk with Bradley Gotshall about why he is invested in the profession of municipal management and what makes him excited about the future. Hint: he sees the possibilities for technology to increase effectiveness in delivery of services, outreach to community and efficiency within the organization. With so few young professionals in the pipeline, he is one of a small sub-set of managers who are coming up through and has some valuable perspectives for the future. He is currently the manager of Lower Paxton Township in Dauphin County Pennsylvania. Find out more about him on Linked I...
2022-04-2838 min
PCC Local Time#5 - Marita Kelley - Public Servant, servant leaderMarita Kelley recently retired from the Pennsylvania Department of Community and Economic Development where she most recently served as regional director and deputy executive director at the Governor's Center for Local Government Services. She has a distinguished career as a leader in public service with a focus, but the most important thing to know about her is her genuine love of community and all things that connect us to community. 9:50 Servant leadership, how to recognize a good budget document, minimum threshold competencies for a manager in the area of finance.14:27 Combining faith with...
2022-04-2149 min
PCC Local Time#4 - Ed Knittel on learning, change and engagement in local government.Ed Knittel has been thinking about education and local government for decades and he shares his insights on the future of education and how we might apply new ideas about education to the challenges we are facing in local government. Engagement is a constant theme in our conversation.This conversation is particularly well-suited for young professionals who are thinking about a career in municipal management. The conversation is focused on what training and education will look like in the future and the importance of engagement in every aspect of public service. 6:01 What would trg/educ lo...
2022-04-1457 min
PCC Local Time#3 - Urgent! Update on the status of emergency management todayOne of the key topics we are addressing this year in the Pioneering Change Community is emergency management. Today we have professionals in the field of research, emergency services and emergency management with us to share their perspectives on what good process looks like, why mitigation efforts are often left behind and the challenge of leadership across silos.Contributors to the Meet-up:Bev Cigler, Professor Emerita, Penn State UniversityKen Battin, Manager, London Grove Township, Chester CountyLucas Martsoff, Assistant Manager, Cranberry Township, Butler CountyScott Garing, Fire Chief...
2022-03-2549 min
PCC Local Time#2 - Bev Cigler on research and emerging skills for local gov't managersBev Cigler, Ph.D., is a Penn State Distinguished Professor of Public Policy and Administration, Emerita. She specializes in intergovernmental relations, focusing on state-local relations and state and local policy, politics, and management. Much of her published work has received national and state funding and includes more than 175 peer reviewed articles and book chapters, several co-authored and co-edited books, and dozens of professional essays, as well as op-eds, an research monographs prepared for municipal associations. She has received honors and awards many times over. In 2015 she received the Leslie Whittington Award for Excellence in Teaching from NASPAA and in 2021...
2021-12-101h 15