Shows
Healthy As Tech TalksHealthy as Tech Episode 11AI is spreading rapidly across healthcare, and without the right guardrails, your organization could be one prompt away from a serious breach.As a healthcare IT leader, are you confident you know where AI is being used across your organization? Do you have the proper safeguards to keep data secure, patients protected, and compliance in check?In this episode of Healthy as Tech, Natalie Tollefson, Sr. Director of Customer Success at Optimum Healthcare IT, sits down with Jonathan Banks, CISO and Senior Cybersecurity Consultant at Optimum, and Nicholas Friedman, President at Templar Shield, to explore...2025-04-2455 minHealthy As Tech TalksHealthy as Tech Episode 10Why Epic Is Urging Healthcare To Use This Tool To Fight RansomwareIn this episode of Healthy as Tech, Curtis Hendrick, Senior Vice President of Cloud & Digital Transformation at Optimum Healthcare IT, sits down with Matt Dinger from AWS to discuss why Epic is urging healthcare organizations to adopt an Isolated Recovery Environment (IRE) to fight ransomware.This episode explores:Why traditional disaster recovery isn’t enough to protect against ransomwareHow IRE ensures uninterrupted patient care even during a cyberattackThe game-changing features that set IRE apart, from secure read and write access to...2025-03-1741 minHealthy As Tech TalksHealthy as Tech Episode 9 - Finally, Your Healthcare Data Headaches Solved With ServiceNowHealthcare organizations invest thousands of dollars in tools to help them better control their data and gain deeper insights.But what if the most powerful data tool you could leverage was right under your nose?In this episode of Healthy as Tech, Natalie Tollefson, Sr. Director of Customer Success at Optimum Healthcare IT, sits down with Terri Mikol, Data and Analytics Governance Advisor, to discuss proven strategies for transforming healthcare data into your most strategic asset on the ServiceNow® platform. In this episode, we explore how to:Inventory data and assign accountabilities ju...2025-03-1750 minHealthy As Tech TalksHealthy as Tech Episode 8 - Baptist Health CIO Shares His AI SecretsIf you're a healthcare CIO, you're probably feeling the heat to adopt AI — but where do you even begin?In this episode of Healthy as Tech, Natalie Tollefson from Optimum Healthcare IT sits down with Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health, and Michael Peter, Chief AI Architect at Thinkgen.ai, to discuss how healthcare CIO AI adoption is transforming day-to-day operations and patient care. They explore practical steps organizations of all sizes can take to get started with AI.In this episode, we explore:- Real-world use cases of ho...2024-11-1445 minHealthy As Tech TalksHealthy as Tech Episode 7Implementing and running an enterprise EMR system like Epic is no easy feat. As EMR leaders, how do you make it easier for clinicians to get IT support, efficiently manage enhancement requests, and test and deploy Epic updates with high accuracy and audit-proof documentation?In this episode of Healthy as Tech, Natalie Tollefson and Louie Gomez from Optimum Healthcare IT sat down with Eddie Vidal from Memorial Healthcare System to discuss how leveraging purpose-built tools on the ServiceNow platform can streamline Epic’s processes, reduce clinician frustration, and increase overall ROI.I...2024-10-2558 minHealthy As Tech TalksHealthy As Tech Episode 6 - If I Have Workday, Why Do I Need ServiceNow? (Ask Stanford Health Care)What if implementing ServiceNow and Workday wasn’t an either-or question for healthcare leaders but a both-and?Every healthcare department relies on its own familiar system to accomplish tasks. Yet, without a way to connect these systems, organizations face communication breakdowns, redundant and inaccurate data, and poor end-user experiences.What if your favorite back-office system, like Workday, connected to a unified system of engagement, automating complex workflows and enabling employees to submit requests and find answers in one place?In this Healthy as Tech talk, Optimum's Natalie Tollefson, Senior Director of Customer Success, an...2024-09-1758 minHealthy As Tech TalksHealthy As Tech Episode 3 - How To Complete Epic Testing in Weeks, Not MonthsIn healthcare, when the topic of EHR test management comes up, you can almost feel the tension in the room. Anyone who has experienced this process knows it can involve months of sorting through spreadsheets, pulling internal resources, and disrupting operations.In this Healthy as Tech talk, we’ll be answering questions, including: Does Epic test management have to be tedious and painful? What are some tools and best practices to make the process faster, more effective, and, most importantly, accurate?Join our host, Natalie Tollefson, as she interviews Geoffrey Blanding, EVP of EHR Services & Ca...2024-07-2640 minHealthy As Tech TalksHealthy As Tech Episode 5 - How To Manage CMMS Work Orders in 2 Clicks On Your Mobile DeviceHow can biomed technicians solve on-the-floor device issues when their tools and data live at their desks? How can they make submitting work orders simple for busy clinicians so that malfunctioning devices don’t go unreported?The answer? Seamless (and compliant) work order management on mobile devices. Natalie Tollefson, Senior Director of Customer Success, Louie Gomez, Chief Technical Architect, and Shelby Johns, Clinical Engineering Business Process Consultant from Optimum Healthcare IT, discussed how biomedical and clinical engineering teams can streamline their work for greater efficiency, user experience, and compliance adherence.In this Healthy as...2024-07-1146 minHealthy As Tech TalksHealthy As Tech Episode 4 - How Top Health Systems Are Using GenAI to Wow EmployeesIn the world of healthcare, where employee burnout and staff shortages are on the rise, HR leaders are under a lot of pressure to keep up with employee needs. Additionally, they’re told they must adopt generative artificial intelligence (GenAI) to increase efficiency. Can GenAI actually help improve employee experiences and workplace culture? If so, how do HR leaders apply the solution in practical, responsible ways that protect sensitive data?In this episode of Healthy as Tech talk, Natalie Tollefson, Senior Director of Customer Success at Optimum Healthcare IT, sat...2024-06-2552 minHealthy As Tech TalksHow a Major Health System Modernized HR Operations in 8 WeeksHow do you get nearly 13K employees from three recently acquired hospitals up and running on one HR delivery system in two months?This is the question Tampa General Hospital (TGH) — one of the nation’s largest healthcare systems — found itself asking. In the throes of a merger, TGH needed to find a way to quickly implement HR service delivery (HRSD) on the ServiceNow® platform and get all of its employees onboarded and trained in the system without interrupting patient care.In just eight weeks, TGH achieved this massive undertaking with the help of Optimum Healthca...2024-04-0437 minHealthy As Tech TalksHow to Tackle Healthcare’s Greatest Operational Complexities with ServiceNowWhat is operational complexity costing your healthcare organization?In the first episode of our Healthy as Tech Talk series, Optimum Healthcare IT’s Sr. Director of Customer Success Natalie Tollefson and Enterprise Architect Brian Maguire sat down to discuss the greatest operational challenges holding healthcare organizations back today. They also talked about how ServiceNow platform owners can better leverage the technology to reduce operational spending and create more efficient and user-friendly workflows for their employees.In this episode, we discuss:Where healthcare organizations spend the most on operationsOpportunities to reduce operational spending wi...2024-03-0846 minHealthy As Tech TalksIntroducing the "Healthy As Tech Talks"Welcome to the Healthy as Tech Talks — a series of conversations that focuses on the greatest challenges plaguing the world of healthcare today and how organizations are using patient-centric solutions, processes, and technologies to overcome those issues and create thriving workplaces and better patient experiences.Hear from healthcare transformation experts at Optimum Healthcare IT — ServiceNow’s healthcare partner of choice — along with industry experts and practitioners revolutionizing the way healthcare employees work and patients receive the care they deserve.2024-03-0601 min
"The Dirt" Trailrunning PodcastThe Dirt on ATRA ConferenceHead Mule~ Michele sits down with Natalie Brunson and Kyle Braund to chat about our trip to Mukilteo, Washington and attending ATRA conference 2023. Kyle is a 21 year old new trail runner that is interested in working in the sport. Tim Tollefson was the keynote speaker of conference and Kyle shares how Tim has helped him. Natalie is a long time trail runner, with 9 kids, and passionate about making time for herself to run trails. We share a little about ourselves as runners, and our experience at American Trail Running Association conference. We share about the trails we visit in Washington. Thi...2023-11-0337 min
Humanity Sells#9: 3 Keys to Helping Users Prove ROI and Become Platform Champions with Natalie TollefsonOur host, Brandon Triola, sits down with Natalie Tollefson from Optimum Healthcare IT, at the State of Service Now Summit 2023. They discuss the 3 keys for users of Service Now to be able to prove their return investment to help enable advocates for the SN platform.2023-10-1031 min
Suite Run20 | Minneapolis, MN with Carrie Tollefson: Running in The Twin CitiesIt's the 20th episode and we have the perfect guest to celebrate! We are excited to welcome Olympian Carrie Tollefson to the show! Carrie competed in the 1500 at the 2004 Olympic Games in Athens and has been a big influence in the running world for a long time. Carrie is the host of her podcast, C Tolle Run (subscribe to her show!) and has worked on-camera with major networks. She does regular media coverage for the New York Road Runners including the TCS NYC Marathon and the United Airlines NYC Half Marathon. Carrie has done commentary for the Medtronic...2021-03-041h 20