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Natasha O'Banion

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Pet Era PodcastPet Era PodcastEp 21: Insights from a 20-Year Pet Boss® VeteranCandice D'Agnolo, founder of Pet Boss Nation, who shares her extensive journey in the pet industry. From her early days in a dog bakery to running multiple successful businesses, Candice discusses the challenges and triumphs she faced along the way. She emphasizes the importance of mentorship, understanding sales processes, and the need for capital in business. Candice also reflects on her experiences and offers valuable insights for aspiring pet entrepreneurs, encouraging them to take risks and invest in their growth. The conversation concludes with Candice sharing her future plans and the exciting developments at Pet Boss Nation.2025-05-1637 minPet Era PodcastPet Era PodcastEp 20 I stopped using the manager titlepeterapodcast.comTransition from traditional management roles to a more collaborative leadership structure within a pet service business. By eliminating the manager title and promoting a culture of shared responsibility, the team became more engaged and effective in serving customers. The conversation highlights the importance of ownership, teamwork, and understanding the business from various perspectives to foster a positive company culture and drive growth.Chapters00:00 The Shift from Manager to Lead02:35 Building a Collaborative Company Culture05:30 Understanding the Business from All Angles2025-03-2708 minPet Era PodcastPet Era PodcastEp 19: Building the Team that Builds the BusinessWe discuss the critical shift from being a solopreneur to building a team that can effectively run a business. She emphasizes the importance of hiring individuals who align with the company's values, the necessity of clear communication and onboarding processes, and the significance of creating a supportive company culture. Natasha shares her personal experiences and insights on how to empower team members, delegate responsibilities, and ultimately build a legacy through teamwork.business growth, team building, leadership, hiring, company culture, scaling, entrepreneurship, pet care, small business, delegation2025-02-1218 minPet Era PodcastPet Era PodcastEp 18: 2025 Pet Parent Predicts: Human ConnectionWe explore the increasing importance of human connection in the pet industry as we approach 2025. The conversation emphasizes the need for businesses to create opportunities for genuine interactions, particularly through community events like dog park meetups. By fostering these connections, businesses can build trust and loyalty among clients, setting themselves apart in a saturated market. The host encourages listeners to overcome their introversion and actively engage with their communities to enhance their business relationships. 2025-02-0511 minPet Era PodcastPet Era PodcastEp 17: Avoiding CRM Scams and ResellersHow to run a successful pet business with minimal software costs, emphasizing the importance of choosing the right tools and avoiding unnecessary expenses. The conversation covers the pitfalls of using multiple software systems, the risks of reseller scams, and the benefits of lean operations. The host shares personal experiences and practical advice on maximizing efficiency and profitability in the pet industry. business software, CRM, pet industry, lean business, software selection, recurring payments, project management, automation, cost-effective solutions, client management 2025-01-1411 minPet Era PodcastPet Era PodcastEp 16: Looking the part, dress like a ProNatasha discusses the critical importance of branding and appearance in the pet industry. They emphasize that standing out through professional attire and a cohesive brand image can significantly impact client perceptions and trust. The conversation highlights how first impressions matter, the ripple effect of professionalism on team morale, and the overall value clients associate with a polished appearance. The host encourages listeners to invest in their brand's image to enhance their business success. branding, professionalism, pet industry, first impressions, client trust, appearance, business success, pet care, marketing, reputation 2025-01-0611 minPet Era PodcastPet Era PodcastEp 15: Providing Value"Value isn't just what you do." In this episode of the Pet Era Podcast, Natasha discusses the concept of value in the pet industry, emphasizing that value goes beyond the services provided. It is about the emotional shifts and peace of mind that pet professionals create in their clients' lives. Natasha provides examples for various roles in the pet industry, illustrating how to communicate this value effectively to justify pricing and enhance client relationships. Takeaways Value is the difference you make in someone's life. Value is often emotional...2025-01-0409 minPet Era PodcastPet Era PodcastEp 14: Avoiding Holiday Burnout in Your Pet BusinessJoin us on Telegram peterapodcast.com Story time: The chaos of holiday burnout Setting client booking cut-off times Capping staff bookings and planning for call-outs Charging holiday fees to compensate your team Rotating shifts to prevent team burnout Final thoughts on staying ahead of the chaos Holiday scheduling, pet business burnout, holiday fees, team management, pet care booking systems, holiday shift planning, avoiding burnout in business. 2024-12-0914 minPet Era PodcastPet Era PodcastEp 13: Top 10 things I wish I knew before starting a pet businessJoin Our Telegram- peterapodcast.com In this episode of the Pet Era podcast, Natasha O'Banion shares her top 10 insights for pet business owners, focusing on the importance of building a self-sustaining business, effective communication, understanding client needs, advocating for pets, and valuing personal well-being. She emphasizes the necessity of having clear systems in place, maintaining realistic business hours, and engaging with the community to foster growth and success in the pet care industry. Chapters 00:00 Introduction to Pet Business Insights 02:14 Building a Self-Sustaining Business 05:27 Effective Communication Strategies2024-11-1221 minPet Era PodcastPet Era PodcastEp 12: FTC Ditches Non-CompetesJoin us on Telegram peterapodcast.com This episode covers the impact of the FTC’s decision to ban non-compete clauses, offering strategies for pet business owners to protect their businesses and retain talent without relying on these legal agreements. FTC non-competes, hiring in pet businesses, employee retention, protecting client relationships, business confidentiality, non-solicitation agreements, building strong company culture. 2024-10-2818 minPet Era PodcastPet Era PodcastEp 11:What Wag or Rover tell us about client buying behavior Join us on Telegram peterapodcast.com This episode focuses on how pet businesses can reduce the risks associated with apps like Wag or Rover by offering streamlined booking and safer, more personalized services. Why a client chose Rover over Natasha’s service The convenience factor driving clients to Wag or Rover The risks clients face using these platforms How you can reduce client risk and win them back Creating more value beyond convenience Final thoughts on beating the big apps through trust and safety Wag vs. professional pet care, re...2024-10-2214 minPet Era PodcastPet Era PodcastEp 10: Charging Premium Prices in the Pet IndustryJoin us on Telegram peterapodcast.com 0:45 – Natasha’s early experience in charging premium prices in her pet business 3:00 – Debunking the myth: Why you can charge premium prices in the pet industry 5:30 – The mindset shift to offering premium services 7:45 – How Natasha scaled premium services through packages and upselling 9:30 – The growing value of pet care and why pet owners will invest in it 11:00 – Final thoughts on breaking the myth of pricing limitations 2024-10-0216 minPet Era PodcastPet Era PodcastEpisode 9: Prepping Your Customers for Team CollaborationJoin our Telegram peterapodcast.com How Prepping Your Customers for Team Collaboration Can Free You from Burnout Description: In this episode, Natasha opens up about one of the most important strategies to scale a business without burning out—prepping your customers for team collaboration. She explains how many business owners unknowingly trap themselves in their businesses, unable to step away because customers only trust them, not their team. Natasha shares her personal journey of realizing this when she became pregnant and found no room for anything else in...2024-09-2415 minPet Era PodcastPet Era PodcastEpisode 8: How Starting a Membership For My Business Changed EverythingJoin our Telegram peterapodcast.com Natasha dives into how launching a membership model completely transformed her local pet business. From increasing recurring revenue to stabilizing cash flow and building deeper customer relationships, creating a membership changed the game. Tune in to learn the exact steps Natasha took to implement this model, the challenges she faced, and how it led to sustainable growth. Key Topics: Membership model benefits for local pet businesses Increasing recurring revenue Building customer loyalty Strategies for implementation Pet business growth strategies This is a must-listen for petpreneurs...2024-09-1116 minPet Era PodcastPet Era PodcastEpisode 7: No Games, Pull the Trigger *Private Podcast Series*Join us on Telegram peterapodcast.com "Win with Indeed" series, we're diving into the importance of making quick hiring decisions. Discover how pulling the trigger on the right candidate can secure top talent and save you from the headaches of a drawn-out hiring process. Don’t let indecision cause you to lose the perfect fit for your team! Ready to learn more? Click the link to listen to this episode and catch up on Parts 1, 2, 3, and 5 of our 5-part series, where we cover everything from filtering resumes to perfecting your onboarding process.2024-09-0207 minPet Era PodcastPet Era PodcastEpisode 6: Hobbyist vs Pro with Mark CarterJoin us on Telegram peterapodcast.com Episode Title: Hobbyist vs. Pro Pet Sitter: Insights with Mark Carter Guest: Mark Carter, Professional Pet Sitter and Automated CEO Alumni Episode Overview: In this episode of The Pet Era Podcast, Natasha O’Banion sits down with Mark Carter, a seasoned professional in the pet sitting industry. They dive deep into the differences between hobbyist pet sitters and professional pet sitters, exploring the mindset, practices, and strategies that distinguish a casual pet sitter from a thriving bu...2024-08-1838 minPet Era PodcastPet Era PodcastEpisode 5: Creating Layers of Staff with Carla TittleJoin us on Telegram peterapodcast.com Natasha and Carla dive into the concept of hiring in layers, a strategic approach to building a robust and efficient team for your pet business. We discuss the essential roles to hire first, how to integrate support staff, the importance of specialized roles, and tips for managing seasonal or part-time help. Hear from Carla Tittle, owner of Texas Rough House, as she shares her experience and success with layered hiring. 2024-08-0736 minPet Era PodcastPet Era PodcastEpisode 4: Transitioning from Dog Walker to Walk and TrainJoin our Telegram peterapodcast.com In this episode of The Pet Era Podcast, host Natasha dives into a crucial topic for pet care professionals: transitioning from a conventional dog walking service to a "Walk and Train" model. Learn how to enhance your services by incorporating basic obedience training and leash manners, and discover why starting rates of $65 for 30-minute sessions are the new standard. We discuss the financial realities of 2024, including the rising costs of gas, staff wages, taxes, and insurance, and why the old $20-$30 rates no longer suffice. Tune in to understand...2024-07-1910 minPet Era PodcastPet Era PodcastEpisode 3: 5 Emails you can send to Cold CustomersJoin our Telegram peterapodcast.com In this podcast episode, we dive into the art of crafting effective emails that can warm up cold customers and turn them into loyal clients. Whether you’re in the pet care industry or another field, mastering the right email strategies is crucial for engaging potential customers who might not yet be familiar with your services. We’ll cover: Introduction Emails: How to introduce your business and make a memorable first impression. Value Proposition Emails: Demonstrating the unique benefits of your services to pique interest. Educational Cont...2024-07-1708 minPet Era PodcastPet Era PodcastEpisode 2: Vulnerable Decisions from an Unempowered MindJoin our Telegram peterapodcast.com In this episode, I share moments from my journey when I made decisions from a place of vulnerability and lack of empowerment in my pet business. I reflect on the challenges faced and the lessons learned, offering insights into overcoming obstacles and growing as a business owner in the pet industry. Join me as I open up about navigating setbacks, finding resilience, and ultimately striving towards empowerment and success in my entrepreneurial journey.2024-07-1514 minPet Era PodcastPet Era PodcastEpisode 1: The MotiveJoin our Telegram peterapodcast.com Natasha shares her motivation for starting a pet business, which was to spend more time with her dogs and have a lifestyle of freedom and autonomy. She emphasizes the importance of reassessing one's motives and staying true to them. Natasha talks about how she started her dog walking business without much planning or market research, but focused on providing a premium experience based on love and care for animals. She downsized her lifestyle and worked hard to build her client base. Her main motive throughout the journey has been...2024-05-0211 minPet Era PodcastPet Era PodcastWelcome to the Pet Era PodcastJoin our Telegram peterapodcast.com The Pet Era Podcast is a heartfelt exploration of entrepreneurship in the pet industry, guided by Natasha and the Automated CEO Team. Natasha shares her love and joys of the pet era while offering wisdom and insights for those finding themselves in a similar journey. From the chaos of entrepreneurship to the softness of the present day, Natasha reflects on the milestones, challenges, and unexpected twists that have shaped her path in the pet industry. With a seven-figure journey as a backdrop, she opens up her heart to share...2024-05-0101 minPet Sitter ConfessionalPet Sitter ConfessionalSales Psychology of the Affluent ClientWhat does it mean to market to affluent clients? Sales psychology is all about knowing and understanding the needs of your clients, and providing appropriate solutions to them. Natasha O’Banion, business coach with Automated CEO, shares how to target affluent clients by having a well planned buying journey and being authentic. Natasha gives tips on identifying your ideal client, what their mentality is, and what it means that affluent clients buy with facts. Main topics: Sales psychology Why go up-market Time, money, and value Buying with facts Luxury experiences Main takeaway: Targeting affluent clients is...2022-09-2147 minPet Sitter ConfessionalPet Sitter Confessional5 Ways to Strengthen Your BrandDo you have a strong brand for your pet business? Why should we be concerned about it? Our brand is being built as we operate our business so the process of strengthening our brand is purposefully steering it to better position our business in the market. We share 5 ways to start building a stronger brand today. Plus, Natasha O’Banion with Automated CEO answers, “Should I take business and marketing classes?” Main topics: What is a strong brand? Why you need to strengthen your brand 5 ways to build a stronger brand Ask a biz coach - automa...2022-04-2524 minPet Boss® Podcast with CandacePet Boss® Podcast with CandaceHiring Employees During The Great Resignation: An Interview With Natasha O’BanionAre you struggling to hire employees in your pet business?    Did you know that, according to the U.S. Bureau of Labor Statistics, over 47 million Americans have voluntarily quit their jobs recently? It’s being called the Great Resignation, and it’s changing everything about the workforce, how we hire, and how we should determine our business structures further down the road.    On today’s episode, I got to speak with Natasha O’Banion, founder of Automated CEO.   Natasha is all about automating your businesses so that it can run li...2022-04-2436 minPet Sitter ConfessionalPet Sitter ConfessionalKnowing Your NumbersNOTE: in our discussion of accounts, payable and receivable, we got the terms switched around. Our apologies! We frequently talk about “knowing your numbers”, but what does that mean? What numbers do you need to know so you can determine if your business is healthy and growing? We discuss the five key financial numbers to know, as well as other areas to dissect to make sure your business is staying on track. From sales to website hits, we take a broad approach to look for red flags so we can make the necessary changes. Then, Natasha O’Banion...2022-03-2833 minPet Sitter ConfessionalPet Sitter ConfessionalWhy You Need Thick Skin in BusinessSummary: We had a client abruptly stop using our services recently. It hurt. In the pet care industry, we invest so much of ourselves, which means we’re more vulnerable. However, when we step back and assess a critique, we begin to not take things personally. On this episode we discuss ways to overcome being hurt by business transactions and why being thick skinned in your business is important. Then, Natasha O’Banion answers, “How do I build my brand?” Main topics: What does “thick skinned” mean? Why it’s needed in business Steps to strengthen...2022-03-2121 minPet Sitter ConfessionalPet Sitter ConfessionalHow to Write a Job AdSummary: Have you ever posted a hiring ad? In the current job market it’s more critical than ever to nail the ad posting so you get what you need out of your hire. With more people switching jobs and careers than ever before, your ad has to connect with what they’re looking for and help them see a future with your company. We break down the ads we’ve placed and what you should consider before you post yours. Then, Natasha O’Banion answers, “How do I set good goals?” Main topics: Matching your needs w...2022-01-1728 minPet Sitter ConfessionalPet Sitter ConfessionalWhy We HiredSummary: Have you thought about hiring? We have. A LOT. We recently hired for the first time and will be doing a series of episodes on what the process was like for us. Hiring isn’t always the answer to our struggles in business, so we break down some of our reasons for deciding it was time to hire. We also give you some questions to think through if you’re on the fence. Then, Natasha O’Banion answers, “How do I get over my fear and make big changes?” Main topics: What do you want y...2022-01-1022 minPet Sitter ConfessionalPet Sitter ConfessionalRoundtable: Pricing Your ServicesSummary: How should you set your prices? 💰Because pricing is such a huge topic in the pet care industry, we asked Natasha O'Banion, Doug Keeling, & Dan Reitman to each share their mindset around pricing. With us going into a New Year, right now is the perfect time to step back and assess not only your prices, but also your mindset around charging for your services, and viewing yourself as a business owner. It's so much more than "know your worth". It's about understanding the opportunities available when you price right, and the opportunity costs when they're not set...2021-12-291h 01Pet Sitter ConfessionalPet Sitter ConfessionalHow To Do a Year End business ReviewWhere did 2021 go? 💨 The year is almost over so it’s time to sit down and reflect on what went right, and what could have gone better. We discuss how to conduct a year end business review. One of the biggest factors is your mindset going into it. We break down the 5 categories you should investigate for your business and how to grow from each of them. Then, pet business coach Natasha O’Banion answers, “How do I get started with subscription boxes?” Topics on this episode: Why do a review Getting set mentally and emotionally 5 major categ...2021-12-0625 minPet Sitter ConfessionalPet Sitter ConfessionalThe Great Resignation and Pet CareSummary The pandemic has brought about a new wave of the job market, The Great Resignation. Millions of people are leaving their jobs in search of something better. So, what’s a pet care provider to do? How does this impact marketing messages, clientele, and employee retention? We discuss new ways to approach obtaining clients and why watching these trends is critical for your business. Then, Natasha O’Banion answers, “How do I make clients happy?” Topics on this episode: What is the great resignation? The problems we face What we can about it? Ask a Pet Biz Coac...2021-11-2925 minPet Sitter ConfessionalPet Sitter ConfessionalThe Holiday Season!The Holiday Season is upon us! But don't worry, it's NOT too late to get prepared and make sure you set your mental and emotional health as a priority. The holidays are busy, but they don't have to be crushing. Setting up your schedule right now, and communicating your availability are just the first steps to start taking more control for a more enjoyable season. From saying, "NO" to why you may consider taking deposits this year, boundaries are more important than ever. Natasha O'Banion answers the question, "What books are you reading right now?" Topics on...2021-10-2522 minPet Sitter ConfessionalPet Sitter ConfessionalStarting a Pet Care BusinessWhat are the business fundamentals for a pet sitting or dog walking business? Do you know someone who wants to run their own pet care biz but doesn’t know where to start? On this episode, we discuss how to get started. From a plan and getting a business license, to checking out insurance, we walk through what you need to have in place, and share from our own experience. Then, Natasha O’Banion answers, “How do I forgive myself after I make a mistake?” Topics on this episode: Having a game plan Insurance & License Business Structur...2021-10-1827 minPet Sitter ConfessionalPet Sitter ConfessionalLeveraging Your Business CommunityAre you connected with the broader business community in your area? We had a great opportunity recently to introduce our business to other business owners. On this episode, we share why these networking events are important and the role they play in raising the awareness of the pet care industry. They also help us to feel more legitimate as business owners. We discuss the benefits that come from being connected to other businesses, and how to prepare for the networking opportunities. Then, Natasha O’Banion answers, “How do I view myself as more legi...2021-10-1122 minPet Sitter ConfessionalPet Sitter ConfessionalSending Great UpdatesSummary Clients expect to be updated on the status of their fur-baby, but there isn’t a one size fits all for this in the pet care industry. How should you update your client while they’re away? What are the common types of updates? We discuss the situations which work best for each kind, and what type of client fits them. Updates can eat up a lot of time, so it’s important to use them effectively and appropriately. Then, Natasha O’Banion answers, “How do I foster good relationships with clients?” Topics on this episode:...2021-10-0426 minPet Sitter ConfessionalPet Sitter ConfessionalThe Power of WordsSometimes, words are hard. They hold immense power and can make or break relationships. We discuss how to harness those positive words and phrases to propel your pet business into clearly communicating what you want. We also talk about the role of words in how we perceive ourselves and overcome hard times. Then, pet business coach Natasha O’Banion talks about the fear of staff stealing clients. Topics on this episode: Words and clients Words and business Words and you Ask a Pet Biz Coach Main takeaway: The words we choose to use in our li...2021-09-2723 minPet Sitter ConfessionalPet Sitter ConfessionalCan You Have Profit First?Can you have profit first in your business? Wouldn’t you need to be making 6-figures? What systems would you need to have in place to make that happen? We recently read the book, “Profit First” by Mike Michalowicz and wanted to share our initial thoughts about it. We break down who we think this system would be good for, and some of the things that don’t quite fit with a service industry like pet care. Overall, we think it’s a great system if you need something to control your money and understand the health of your business...2021-09-2028 minPet Sitter ConfessionalPet Sitter ConfessionalHow to Fail WellSummary Have you ever failed at something? More importantly, did you grow and learn from your last failure? Instead of viewing ourselves as a failure when a plan doesn’t go the way we thought, we need to look for the growth opportunities. On this episode, we break down the common problems entrepreneurs face when failure occurs, and how to face those failures to catapult ourselves into success. From defining what a failure is, to setting appropriate goals, there are processes to make “failing” as beneficial as possible. Then, pet business coach Natasha O’Banion a...2021-09-1323 minPet Sitter ConfessionalPet Sitter ConfessionalComing TogetherMore and more people are entering the pet care space. At a time when many uncertainties plague the industry, we’re facing questions and challenges. To overcome these, and help the industry stay around for a long time, we need to be reaching out and building everyone up. There is no reason to tear others down simply because they do things differently. We should be inviting, mentoring, and educating. We share our thoughts on the importance of organizing and self-regulating, and why building community is crucial. Then, Natasha O’Banion answers, “How do you deal with a...2021-09-0629 minPet Sitter ConfessionalPet Sitter ConfessionalBootstrapping Your BusinessHave you ever wondered how to grow a business organically and not take on extra debt? We break down what bootstrapping your business looks like from the ground up. We discuss the critical expenses in a new business and, once you’re making money, where you should consider reinvesting into your business. From websites and Google My Business, to licenses and continuing education, there are ways to save money. Bootstrapping is the process you apply to your goals and objectives for your business. Then, Natasha O’Banion answers, “How do I become more mindful?” Topics...2021-08-2331 minPet Sitter ConfessionalPet Sitter ConfessionalOur Journey, so far!This episode is unlike any other we’ve done. We received many questions about our history, so we decided to make an entire episode about it. We deep dive into our personal history: how we met and our decade in pet care. We also answer questions about what the future looks like for our business and what our ultimate goal is. Then, Natasha O’Banion answers, "How do you keep your staff organized?" Topics on this episode: How we met How we started pet sitting What's happening currently Our plans for the futu...2021-08-1630 minPet Sitter ConfessionalPet Sitter ConfessionalOvercoming the Struggles to HireThe job market has really changed in the last 6 months. Unfortunately, it corresponds to the increase in demand for pet care services. Many of us are facing a daunting task of trying to hire staff in the middle of one of the toughest job markets in a long time. Today, we outline ways to use more than just financial incentives to attract staff. From paid benefits to connecting to core values of your business, there are ways to compete for the staff you want and need. Then, Natasha O’Banion answers, “How do I empower others?” Topics on thi...2021-08-0930 minPet Sitter ConfessionalPet Sitter ConfessionalShould you scale up or down?As in life, businesses have ebbs and flows. The pandemic showed us what we liked and what we didn’t like about being in the pet care industry. To take advantage of those, we have to be introspective and ask ourselves if scaling up or down is right for us. Each of us will have our own reasons, and only you know which is right for you and your goals. We discuss the difference between scaling up or scaling down, when it’s right for you, and ways to implement it in your business. Then, Nata...2021-07-2623 minPet Sitter ConfessionalPet Sitter ConfessionalBusiness IntrospectionThroughout the year, most of us reflect on our personal life, where we excelled and where we fell short. The same should be true for our pet care businesses. Whether you’ve been in business for 6 months or 16 years, it’s important to be introspective so you know where to improve. We discuss how being reflective will help you and 10 questions to ask yourself about your business. Then, Natasha O’Banion answers “How do I stop feeling like I have to be ‘on’ all the time?” Topics on this episode: US news on non-compete policies Why be introspecti...2021-07-1933 minPet Sitter ConfessionalPet Sitter ConfessionalPreparing for When You Get SickSummary A stomach bug ran through our house last week. Thankfully we are on the mend now, but it was a reminder that we need to have a plan for our business, ourselves, and our clients! While we never plan to get sick, we can plan what to do when it happens. We outline the four major components of planning for sickness. Whether you're solo or have a team, having a plan helps you to continuing to provide care to your clients. Then, Natasha O'Banion answers, "How do I keep myself from being overwhelmed by social media?" 2021-07-1221 minPet Sitter ConfessionalPet Sitter ConfessionalIntegrity and Your ReputationWhat does it mean to run a business with integrity? How do I build and maintain my reputation? Collin details the connections between consistency in service, communications, and valuing your integrity as a business. When it comes to un-marketing, understanding that we have a reputation to build and maintain is key to building relationships. We break down a recent article describing the four major factors in building trust and your reputation. It all comes back to being consistent. Then, Natasha O’Banion answers, “What’s your favorite hiring question?” Topics on this epi...2021-07-0538 minPet Sitter ConfessionalPet Sitter ConfessionalUn-Marketing Your BusinessSummary Where should we invest our time as business owners? Traditional thinking would say to make sure to carve out plenty of time for marketing your services. What if we focused on other things and put relationships first? What would that look like in our business? We break down what the idea of Un-Marketing is and ways to start changing our mindsets towards placing more importance on relationships than ads. From the technology we use, to how we post on social media, there are ways to respect our clients and build their trust without ever running a single...2021-06-2828 minPet Sitter ConfessionalPet Sitter ConfessionalHow to Make Social Media Work for YouSummary How are you using social media? Meghan breaks down some of the key aspects for making sure your social media is working for you. From having realistic expectations, to setting manageable content strategy, using social media for your business does not have to be overwhelming. As with everything, there is a balance to be had, and understanding why you’re using social media is the first step. It’s not all about the follower count, it’s about having engaged loyal clients and followers. We also share how to balance content across the major platforms, and how to lev...2021-06-2143 minPet Sitter ConfessionalPet Sitter ConfessionalPressing PauseSummary: Stressed? Feeling overwhelmed? We are. The rapid increase in new clients has caught many of us off-guard and scrambling to meet the new demands. We want to give you permission to press pause for a few seconds and just breathe. We know there are so many things on your plate to get done today and this week. Which of them are mission critical to your business? We encourage you to seriously take 30 seconds to rest and focus on the emotions, fears, and stresses that bubble up. We share how we’re processing everything and encourage you to gi...2021-06-1426 minPet Sitter ConfessionalPet Sitter ConfessionalRoundtable: Future of the Pet Care IndustryWhat does the future of pet care look like? 2020 taught us a lot of lessons, changed our behavior, our client’s behavior, and opened up many new opportunities. We have a roundtable discussion with Daniel Reitman, owner of Dan's Dog Walking and Pet Sitting, Natasha O’Banion, owner of Start. Scale. Sail. and Renzo and Ruby, and Doug Keeling, owner of Bad to the Bone Pet Care. We cover how the industry will change in the next 10 to 20 years and how pet care providers will need to grow and adapt. From the changing expectations of clients, growing commoditization of tech...2021-06-072h 08Pet Sitter ConfessionalPet Sitter ConfessionalImposter Syndrome in Pet CareHave you ever felt like you weren’t good enough? Do you ever think you don’t belong or that you’ll be found out as a fake and a fraud? Imposter syndrome in the pet care industry is the result of many factors, both internal and external. We break down what those reasons are and some practical ways to start overcoming imposter syndrome. Natasha O’Banion answers, “How do I combat the fear of losing it all?” Topics on this episode: What is imposter syndrome Factors that influence it Your self worth Ways to overcome Ask a Pet Bi...2021-05-3127 minPet Sitter ConfessionalPet Sitter ConfessionalAvoiding the Pitfalls in Pet CareBeing a service based industry, we should provide both excellent pet care and excellent customer service. However, as we strive to meet those demands on us and our business, there may be some pitfalls along the way. We cover the common ones we see in pet care, and those we have fallen into. We share how to avoid them and get out of them, if you find yourself already in one. Natasha O’Banion answers, “What’s one policy you wish you would have started sooner?” Topics on this episode: Common pitfalls Why they’re bad How...2021-05-1728 minPet Sitter ConfessionalPet Sitter ConfessionalBreaking Up with a ClientSummary Have you had to fire a client? If you’re in this business long enough, you will likely have to do it. Whether it’s because the pet isn’t a good fit or you are tired of dealing with the client. We break down some of the most common reasons it happens, how to navigate the process, and how to deal with the aftermath. Then, Natasha O'Banion answers, "How do I find out the culture of my business?" Topics on this episode: Reasons why you should How to do it What to avoid Dealin...2021-05-0338 minPet Sitter ConfessionalPet Sitter ConfessionalDecision Fatigue In Pet CareHave you ever just wished you could stop making decisions? Decision fatigue comes from being overwhelmed with options and the never ending day-to-day decisions we have to make. We share our battle with it and how it can impact you and your business. We also share some of the simple things we can do to manage it. Natasha O’Banion answers the question, “How do I know it’s time to stop a service?” Topics on this episode: Where does decision fatigue come from How does it impact us What can we do about it? Ask a Pet Bi...2021-04-1929 minPet Sitter ConfessionalPet Sitter ConfessionalRunning a Business as an IntrovertSummary Running a business is usually seen as something for extroverts. We’re told to be outgoing and put ourselves out there for our clients. But many of us in pet care would consider ourselves to be more introverted, so what are we to do? How does an introvert navigate running a service based business and take care of our clients? We discuss ways to embrace your strengths and how to navigate being ‘social’ on social media. Natasha O’Banion answers, “How do I get more time back?” Topics on this episode: What is an introvert? R...2021-04-1224 minPet Sitter ConfessionalPet Sitter ConfessionalConversation About PricesSummary Have you recently thought about raising your prices? On this episode, we have a conversation about prices and dive into the pros and cons of telling your clients, how to tell them, and some rules around prices we think everyone should have. Natasha O’Banion answers, “How do I convert social media followers into clients?” Topics on this episode: Knowing what to charge? How do you know when it’s a good time to raise your prices Should you, and how do you, tell clients? Ask a Pet Biz Coach with Natasha O’Banion *Main ta...2021-04-0530 minPet Sitter ConfessionalPet Sitter ConfessionalThe Many Hats of a Business OwnerSummary On this episode we discuss the different types of hats you may wear, and the ones you shouldn’t. From being an IT manager to a marketer and CFO, there are a lot of things to do. The key is determining which hat you should be wearing versus finding a way to have someone else, or software, wear it. Natasha O’Banion answers the question, “How do I fire an employee in a healthy way?” Topics on this episode: What are some hats we all wear? What we are NOT? How to not wear so many...2021-03-2931 minPet Sitter ConfessionalPet Sitter ConfessionalClient EducationSummary Did you know you’re an educator? As a pet care professional, you’re perfectly positioned to educate your community on being awesome pet parents. We’re also able to educate our clients on the range of pet care service options and the problems they solve. We discuss the importance of first educating ourselves and how to be supporting and loving to the clients we may disagree with.  Natasha O’Banion answers, “How do I sell myself better?” Topics on this episode: Seeing ourselves as educators Be a resource Overcoming the ‘default’ Ask a Pet Biz Coach wit...2021-03-2228 minPet Sitter ConfessionalPet Sitter Confessional160: Our Firsts in Pet Care & What We LearnedEach day we experience some sort of ‘first’ in life and in business. We break down some of the most influential firsts we’ve encountered over the past nine years. We also share the lessons we’ve learned from them and how we’ve changed how we operated, from our first client, to our first time saying no. Then, Natasha O’Banion answers, “How do I prioritize what to cut back on?” Topics on this episode: Why learn from them? Some of our firsts Ask a Pet Biz Coach with Natasha O’Banion Main takeaway: Anytime we experie...2021-03-1534 minPet Sitter ConfessionalPet Sitter ConfessionalPet Sitters Week 2021Summary Happy Professional Pet Sitters Week AND International Women's Day! We discuss the tremendous impact women have made, and continue to make, on the pet care industry. We also talk about how the industry has changed and the state of pet care. We highlight what being a professional pet care provider means and how to have a more balanced business. YOU are what this week is all about. Thank you for inspiring us and for making the industry better.  Natasha O’Banion answers, “What should more people be doing in their business?” Topics on this episode: Sta...2021-03-0824 minPet Sitter ConfessionalPet Sitter ConfessionalContracts*This episode is brought to you by our awesome partners….YOU! Thank you to our wonderful Patreon Members. * Summary: Contracts are essential to setting boundaries and giving your clients peace of mind. We break down why you need a contract, where to get one, and then do a deep dive into the different elements of the contract we’re currently using. Remember, you should develop a contract to meet the specific needs of how you’ve structured your business. Then, Natasha O’Banion answers, “What’s an easy win for automating my business?” Topics on this...2021-02-2243 minPet Sitter ConfessionalPet Sitter ConfessionalThe "Hustle"Summary: What does  “hustling” mean to you? We break down several ways it applies to the pet care industry and the misconceptions around what is means to be full time vs part time in this profession. The past year saw many “full time” sitters and walkers go “part time” as demand dropped, but many picked up multiple new services and streams of incomes for their businesses. The industry, and our identities as pet care providers, has changed because of it. Also, Natasha O’Banion answers, “How do I enter a new market?” Topics on this episode: Hustling as in b...2021-02-1527 minPet Sitter ConfessionalPet Sitter ConfessionalThe Extra MileGoing the extra mile means something different to everyone. From making clients happy, to settings ourselves apart, going above and beyond can meet various goals in our business. We discuss ways to go the extra mile while maintaining healthy relationships. On the Ask a Pet Biz Coach segment, Natasha O’Banion answers, “How do I set my pricing if I’m looking to hire?” Topics on this episode: Adding value Focusing on the little things What’s a “standard” service? Not getting taken advantage of Ask a Pet Biz Coach with Natasha O’Banion Main take away: Going...2021-02-0135 minPet Sitter ConfessionalPet Sitter ConfessionalBecoming More Than Our LogoUnderstanding your “brand” and what it means for you and your business takes time. We share our experience rebranding our pet sitting business and our struggles working on a logo. We also talk about how we developed a deeper understanding of what we wanted our business to mean to not just our clients, but to ourselves as well. On the ‘Ask a Pet Biz Coach’ segment, Natasha answers, “How do you set your priorities” Topics on this episode: Finding a logo Learning what a ‘brand’ is Giving meaning to your logo and colors Ask a Pet Biz Coach with N...2021-01-2540 minPet Sitter ConfessionalPet Sitter ConfessionalMarketing in 2021Summary Finding new clients has always been challenging, even more so this past year. While the challenges have changed, the fundamentals haven’t. We have to identify who our clients are, what problems they need solved, and then tell them about our services. How that looks for each business is different as we each focus on unique clients. Natasha O’Banion answers, “What was your biggest lesson from 2020?” Topics on this episode: Marketing vs advertising Who is your client and what problem do they need solved? Methods of advertising Ask a Pet Biz Coach with Natasha...2021-01-1836 minPet Sitter ConfessionalPet Sitter ConfessionalSetting BoundariesSummary: We have so many demands on our time and attention. By setting healthy boundaries, we create more time and space for doing what we actually want to be doing. We discuss how boundaries are a way to take back control from the things demanding our attention. Natasha O’Banion answers, “How do I make time for friends and family during my busy times?” Topics on this episode: Feeling overwhelmed Internal vs external boundaries Setting priorities Ask a Pet Biz Coach with Natasha O’Banion Main take away? When we allow outside forces to influenc...2021-01-1143 minPet Sitter ConfessionalPet Sitter ConfessionalNew Year, New You?Summary: With all that happened in 2020, you are new! It’s time to take advantage of the new year and reaffirm, reapply, and reassess what we learned from last year so we can have a fruitful 2021. Also, Natasha O’Banion answers, “How do I get out of my own way?” Topics on this episode: Our 2020 review The new world of 2021 Are you embracing being new? Reapplying, Reaffirming, Reassessing Ask a Pet Biz Coach with Natasha O’Banion *Main take away? *: You ARE new going into 2021, whether you recognize it or not, and that should change how...2021-01-0426 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics- Dog WalkingSummary: The biggest change to the pet care industry this year has been mid-day dog walks. On our last Back to Basics episode, we discuss how dog walkers have pivoted, dog walking safety, and things you should remember when out with pups. Plus, Natasha O’Banion answers, “How do you do a year end review?” Topics on this episode: How covid changed everything The two questions we always ask Favorite gear and safety Ask a Pet Biz Coach with Natasha O’Banion Main take away? Stay on top of bad behaviors with dogs and watch ou...2020-12-2831 minPet Sitter ConfessionalPet Sitter ConfessionalDoing vs Dwelling in BusinessSummary: In business there is a time for dwelling and a time for doing. Unfortunately, dwelling can be very comfortable, while doing the work can seem scary. On today’s episode we give ourselves a little pep-talk and discuss some of our own fear of moving from the planning stages in business to implementing them. Natasha O’Banion answers, “How do I keep using the lessons I’ve learned from Covid?” Topics on this episode: Dwelling vs doing Why is it hard to switch? Importance of trying new things Ask a Pet Biz Coach with Natasha O’...2020-12-2126 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics- House SittingSummary: What’s the difference between a value based house sit and a for-pay house sit? Should you eat their food? This Back to Basics episode is all about house sitting. From questions you should ask, to what house sitting looks like with Covid, house sitting is something you should consider if you love traveling. Also, Natasha O’Banion answers, “Is print advertising dead?” Topics on this episode: Different kinds of house sitting Questions to ask Taking Covid into consideration Ask a Pet Biz Coach with Natasha O’Banion **Main take away? **Make sure you have c...2020-12-1425 minPet Sitter ConfessionalPet Sitter ConfessionalPrivacy in Online MarketingSummary: Modern technology and social media have made marketing as easy as a click of a button, but that sometimes comes with a price. We discuss privacy in online marketing, what to consider before buying targeted ads, and what it means for small businesses in a hyper connected world. Natasha O’Banion answers, “How do I make the most out of first mover advantage in my area?” Topics on this episode: What is ethical marketing? Principles What to do with social media? What are the alternatives? Ask a Pet Biz Coach with Natasha O’Banion Main t...2020-12-0725 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics- Drop-in ChecksSummary Up next in our Back to Basics series, we cover Drop-in checks. We discuss what we do during a typical visit and how to price it compared to your other services. We also share some small things you can do with a drop-in to really set yourself apart and provide an awesome service for your clients. Natasha O’Banion answers the question, “Do I lead or mentor my employees” Topics on this episode: What are drop-ins? What do you do during the visit? Safety Communication with the client Ask a Pet Biz Coach with Natash...2020-11-3026 minPet Sitter ConfessionalPet Sitter ConfessionalMindset WorkThis podcast is sponsored by Pet Sitters Associates.  Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Summary: With 2021 on the horizon, it’s important to assess your mindset for the future. Today we discuss 3 aspects of mindset, how the pet care industry is like a funnel right now, and how to break free if you want to change your mindset. Topics on this episode: What is a...2020-11-2330 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics - DaycareSummary: We continue our Back to Basics series with daycare! We share how we provide daycare, what screening looks like, and what kind of clients typically seek out small, in-home care. Natasha answers the question, “How do I start stepping away from my business?” Topics on this episode: Walmart and Rover? How we do daycares What are the options? Screening dogs and setting boundaries Ask a Pet Biz Coach with Natasha O’Banion Main take away? Do SLOW introductions and watch their body language. Links: Full show notes and transcript Spon...2020-11-1632 minPet Sitter ConfessionalPet Sitter ConfessionalPreparing for the HolidaysThis year’s holiday season is likely going to look very different! On this episode we discuss how to market to that difference, gifts, and safety concerns around holiday food and decorations. Natasha O’Banion answers what to do if you’ve made a mistake! Topics on this episode: Pet care and family Pet Safety Taking care of YOU Ask a Pet Biz Coach with Natasha O’Banion Main take away? The holidays could be busy…or not. Ultimately, take care of YOURSELF Full show notes and transcript Sponsored By: Automated...2020-11-0936 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics- BoardingOn today’s episode we go back to basics and cover boarding! We break down how we operate boarding a small number of dogs in our home, how we approach cleaning and up keep, as well as dealing with the chaos of feeding times and schedules. Natasha answers the question, “How do I take my business to the next level?” Topics on this episode: Who is boarding for? How to make it work. Cleaning and yard work. Ask a Pet Biz Coach with Natasha O’Banion Main take away? Clients LOVE an in-home boarding option, see if i...2020-11-0227 minPet Sitter ConfessionalPet Sitter ConfessionalTelling Your StoryThis podcast is sponsored by Pet Sitters Associates.  Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Summary: What does telling your story mean? We hear it all the time, but how to do you actually do that and what does it look like? In this episode we talk about why your story is so important and how it connects with your clients. Natasha O'Banion answers, "How do I se...2020-10-2627 minPet Sitter ConfessionalPet Sitter ConfessionalBack to Basics- The Meet and GreetSummary: The Meet and Greet is an essential part of being a pet care provider. It allows you to get to know the pet before you care for them. In the first of our Back to Basics series, we break down the why and how of a Meet and Greet in this world of Covid. Also, Natasha O'Banion answers, "How do I go from good to great?" Topics on this episode: Questions to Ask Introducing yourself to the pet Discussing Expectations Doing it Virtually Ask a Pet Biz Coach with Natasha O’Banion. Main ta...2020-10-1930 minPet Sitter ConfessionalPet Sitter Confessional113: The Gig ConversationSummary An article was written recently about a survey of 100 pet owners who used Rover. The result? The owners thought the Rover sitter had all the same qualifications as an independent pet care provider. On the podcast, we discuss the implications of this and what we can do. Topics on this episode: Summary of the article What does this say about the average pet owner? What can we do as business owners? Ask a Pet Biz Coach with Natasha O’Banion Main take away? Be YOU and remember that we can continue to im...2020-10-1232 minPet Sitter ConfessionalPet Sitter ConfessionalWho is your ideal client?Summary Who is your ‘ideal client?’ Have you ever tried to figure that out? It can really help your sanity and your business when you know exactly who you want your client to be. Today we discuss the ‘ideal client’, what that means, who that is, and the questions to ask when figuring it out. Topics on this episode: What is an ideal client? Who is your ideal client? Marketing to your ideal client Keeping your ideal client What to Expect from the Game Changers Summit, with Natasha O’Banion Main take away? Doing a little i...2020-09-2828 minPet Sitter ConfessionalPet Sitter ConfessionalStaying ContentSummary This episode is about being content and knowing why we do what we do. In business, we can get pushed by outside influences to do things we may not want to. Staying grounded and aligned with our business mission and purpose takes practice, but will help us feel content in our business and personal life. Natasha answers, “How do I refresh my business?” Topics on this episode: Staying grounded in business Staying content Some updates about Facebook ads and content filters Natasha O’Banion Ask a Pet Biz Coach Main take away? Stop giving...2020-09-0734 minPet Sitter ConfessionalPet Sitter Confessional100th Episode Q&A!!This podcast is sponsored by Pet Sitters Associates. Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Summary We cannot believe we are celebrating 100 episodes! What an awesome journey it’s been, so far. We reintroduce ourselves and then dive into some great listener questions. Natasha O’Banion answers, “How do I provide promotion opportunities for my employees?” Topics on this episode: 100 Episodes!!! Re-introducing ourselves Q&A Natasha...2020-08-3131 minPet Sitter ConfessionalPet Sitter ConfessionalSelf-CareSummary On today's episode, we discuss our self-care routines and feelings toward the idea of self-care. This episode is just as much for us as anyone because we don't have this figured out either! We talk through some tools and self-care methods. On our Ask a Pet Biz Coach segment, Natasha answers the question, “Should I even bother starting a pet care business in 2020?” Topics on this episode: Our history and feelings around self-care Our current self-care How do we want to improve? Tools and areas of self-care Natasha O’Banion Ask a Pet Biz Coach...2020-08-2427 minPet Sitter ConfessionalPet Sitter ConfessionalLearning to say 'YES'Topics on this episode: Follow-up from last week What to say yes to? Importance of a mission statement Why say yes? How to say yes? Who gets to say yes? When to say yes? Switching your mindset Ask a Pet Biz Coach with Natasha O’Banion Main take away? Start saying YES to the things you want and need in your life. Links: Check out Start. Scale. Sail. and use PSC20 for 15% off. Yo...2020-08-1726 minPet Sitter ConfessionalPet Sitter ConfessionalOne Year Podcast AnniversaryCheck out Start. Scale. Sail. and use PSC20 for 15% off. This podcast is sponsored by Pet Sitters Associates. Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Topics on this episode: ONE YEAR! What we did before pet sitting? Our self care? How we prepare for next few years? Advise for new pet sitters and dog walkers? 2020-08-1032 minPet Sitter ConfessionalPet Sitter ConfessionalKnowing Your WorthCheck out Start. Scale. Sail. and use PSC20 for 15% off. This podcast is sponsored by Pet Sitters Associates. Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Topics on this episode: Follow up from Industry Standards episode Three components of knowing your worth Setting boundaries Saying “NO” Yes, price accordingly Ask a Pet Biz Coach with Nata...2020-08-0330 minPet Sitter ConfessionalPet Sitter ConfessionalIndustry StandardsThis podcast is sponsored by Pet Sitters Associates. Pet Sitter Confessional listeners can get a discount when joining by clicking membership Pet Sitter Confessional discount code Confessional at check-out to get $10 off today. Check out the benefits of membership and insurance at petsitllc.com. Topics on this episode: Discussion about the article from David Pearsall It’s hard finding good information What we AREN’T saying about regulations What others ARE saying Why we need to be prepared What do the lack of regulations and stan...2020-07-2729 minPet Sitter ConfessionalPet Sitter ConfessionalDeath of a Client's PetTopics on this episode: Pets we’ve grieved over Honoring them How to help the owner Buy them a gift? Consider other pets in their family How to help yourself Ask a Pet Business Coach with Natasha O’Banion Main take away? Remember that the key to the grieving process is to listen, and allow yourself the time to heal. Links: Check out Start. Scale. Sail. and use PSC20 for 15% off. Association for Pet Loss and Bereavement 2020-07-2030 minWear Wag Repeat: From Passion to Profit in the Pet IndustryWear Wag Repeat: From Passion to Profit in the Pet IndustryHow to Avoid Burn Out in Your Dog Walking Business with Natasha O'BanionToday’s guest is Natasha O’Banion, who scaled her dog walking business in the Washington D.C. area to 6-figures in just 6 months. She did so by having a clear plan and a mission to create a business that gave her and her family the freedom to travel the country in their RV for a year. She also shares some of her favorite automation tools and how she’s added business coaching and a drop-shipping ecommerce boutique to diversify her business even further. The rest of the shownotes can be found at wearwagrepeat.com/podcast2020-07-1529 minPet Sitter ConfessionalPet Sitter ConfessionalCustomer ReviewsCheck out Start. Scale. Sail. and use PSC20 for 15% off. Topics on this episode: Our recent 1-Star Review Why have reviews available to the public? Where do you put them? How do you ask for them? The three kinds of people that leave reviews What if you get a bad one? Types of “bad reviews” The three things you can do about it The three things you shouldn’t do How to respond to positive feedback and praise...2020-07-1329 minPet Sitter ConfessionalPet Sitter ConfessionalCustomer Service in Pet CareTopics on this episode: 80 episodes! What is customer service? What are some practical ways to provide the best customer service we can? Ask a Pet Business Coach with Natasha O’Banion Main take away? It boils down to how we view the client. A) The opportunity to provide the best possible care or B) A way to make a buck. How you view your client will be how you treat them. Links: Check out Start. Scale. Sail. and use PSC20 for 15% off. Read th...2020-07-0632 minPet Sitter ConfessionalPet Sitter ConfessionalReassessing 2020 GoalsTopics on this episode: THANK YOU for being such an amazingly supportive community Collin’s ankle Taking time to reassess your goals S.M.A.R.T. Ask a Pet Business Coach with Natasha O’Banion Main take away? The power in creating S.M.A.R.T. objectives is that they’re clear and you know without a doubt of whether you’ve accomplished them or not. Links: Check out Start. Scale. Sail. and use PSC20 for 15% off. Read the full tra...2020-06-2930 minPet Sitter ConfessionalPet Sitter ConfessionalDog Days of SummerTopics on this episode: THANK YOU for listening and helping to grow this community Heat exhaustion in humans and dogs Treating heat exhaustion Planning for emergencies in summer Having alternate activities and routes Fireworks Ask a pet business coach with Natasha O’Banion Main takeaway? Stay hydrated and plan for those heat emergencies! Check out Start. Scale. Sail. and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260 Check out ou...2020-06-1520 minPet Sitter ConfessionalPet Sitter ConfessionalPet care and BLM Pt. 2Topics on this episode: Diversity concerns in pet care Ensuring diversity in the workplace Supporting our employees Diversity as a solo sitter? Natasha’s experience as a Black women in America Addressing BLM as a business A response to “but this has nothing to do with pet care” Lessons Being agents of change Main takeaway? The best resource is…start the conversation today! Links: Natasha O’Banion (Renzo& Ruby) Diversify your resources Joins...2020-06-0943 minPet Sitter ConfessionalPet Sitter ConfessionalPet care and BLM Pt. 1Topics on this episode: Pet Care and BLM Conversation between Natasha O’Banion and Kyle Holliman-Rivera Question with a pet business coach Main takeaway? Listen and get engage. Links: Natasha O’Banion (Renzo& Ruby) and Kylie Holliman-Rivera (Fire Hydrant Pet Sitting) Diversify your resources Organizations: The ACLU The NAACP Legal Defense and Educational Fund The Southern Poverty Law Centre Apps to find Black Businesses: Black Nation Official Black Wall Street R...2020-06-0829 minPet Sitter ConfessionalPet Sitter ConfessionalCommon Client QuestionsTopics on this episode: A brief note on George Floyd Common Client Questions Natasha O’Banion - Question with a pet business coach Main takeaway? Start practicing your responses today! Check out Start. Scale. Sail. and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-19 resources Follow us on: Instagram, Facebook, Twitter Subscribe on iTunes, Spotify, Google, Stitcher, & TuneIn Email us at: feedback@petsitterconfessional.com Support Pe...2020-06-0124 minPet Sitter ConfessionalPet Sitter ConfessionalScaling your business with Natasha O'BanionBrought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Natasha’s background Hiring and keeping employees Balancing family and business Laying a strong foundation What clients are looking for How we can stay competitive Receiving feedback well Underutilized marketing tools What is Start, Scale, Sail? Main take away? Setting a strong foundation, investing in your community, and having standard procedures all help you scale your bu...2020-05-2055 minOnward PodcastOnward PodcastTake Charge of Your Life and Make Your Dreams Come True with Natasha O'BanionEmily Harman, host of Onward Podcast, interviews Natasha O'Banion, Owner of Walk with Renzo and Ruby Inc. Natasha discusses how family challenges forced her to grow up quickly. She shares how she worked her way up in the automotive industry, experienced burn-out, and then transitioned from the automotive business to starting a dog walking business. At age 33, Natasha is location independent - able to run her successful business from anywhere in the world. Natasha also opens about how she handled a sexual harassment incident she experienced earlier in life while she was studying ballroom dancing. Episode Highlights:  Emily Harman and N...2019-11-1846 minPet Care Rock StarsPet Care Rock StarsNatasha O'Banion, Walk with Renzo and RubyThe guest on Episode 6 Natasha O'Banion, the owner of Walk with Renzo and Ruby, a Washington DC based dog walking company that has grown and scaled through the past four years.  During this time, she has managed to be able to do what many business owners have a difficult time doing, being able to run the business without working in the business.  She is spending her time traveling around the country in an RV with her family and her business is thriving. Since this interview was recorded, she has moved to Houston where Walk with Renzo and Ruby will al...2019-08-0800 min