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businessline's State of the Economy PodcastWill new regulations stifle India’s fintech growth?In this State of the Economy podcast, businessline’s Sanjana B talks to Neha Singh, Co-Founder, Tracxn and Rishi Batra, Chief Operating Officer & Co-founder, TWID, about the future of India’s fintech industry. The podcast explores the rapid growth and emerging trends within the Indian fintech sector, which had a market size of $584 billion in 2022 and is projected to reach $1.5 trillion by 2025.The conversation begins with an overview of the funding landscape, noting that while the industry saw a significant downturn from the peak of 2021, the momentum has picked up in recent months. Funding for fintech startups in I...2024-11-2517 min
🧠 _Why You Need to Take Risks as an Engineering Leader | GitHub’s VPE Neha Batra Podcast: Dev Interrupted (LS 45 · TOP 1% what is this?)Episode: Why You Need to Take Risks as an Engineering Leader | GitHub’s VPE Neha BatraPub date: 2024-04-30Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationThis week, I sat down with Neha Batra, VP of Engineering for Core Productivity at GitHub. Our conversation is about the value of taking calculated risks in engineering leadership, using a “risk budget," and how you can leverage your social capital to take risks that help your career.Neha also sh...2024-07-2043 min
Humans of CXTrends and Challenges in E-commerce Customer Experience with Sandeep SachdevaWelcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service. Sandeep is an e-commerce enthusiast with 20 years of experience in category m...2024-07-1521 min
Humans of CXBeyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa GuptaIn this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences and gain insights into the future trends shaping the eCommerce industry.Shilpa Gupta is the Chief Supply Chain Officer and Head of...2024-06-1428 min
Changelog Master FeedMicrosoft is all-in on AI: Part 2 (Changelog Interviews #594)Mark Russinovich, Eric Boyd & Neha Batra join us to discuss the state of AI for Microsoft and OpenAI at Microsoft Build 2024. It’s safe to say that Microsoft is all-in on AI.
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1Password – Build securely...2024-06-052h 46Changelog InterviewsMicrosoft is all-in on AI: Part 2Mark Russinovich, Eric Boyd & Neha Batra join us to discuss the state of AI for Microsoft and OpenAI at Microsoft Build 2024. It’s safe to say that Microsoft is all-in on AI.
Join the discussionChangelog++ members save 14 minutes on this episode because they made the ads disappear. Join today!Sponsors:Cronitor – Cronitor helps you understand your cron jobs. Capture the status, metrics, and output from every cron job and background process. Name and organize each job, and ensure the right people are alerted when something goes wrong.
1Password – Build securely with 1...2024-06-052h 46The Changelog: Software Development, Open SourceMicrosoft is all-in on AI: Part 2 (Interview)Mark Russinovich, Eric Boyd & Neha Batra join us to discuss the state of AI for Microsoft and OpenAI at Microsoft Build 2024. It’s safe to say that Microsoft is all-in on AI.
Join the discussionChangelog++ members save 14 minutes on this episode because they made the ads disappear. Join today!Sponsors:Cronitor – Cronitor helps you understand your cron jobs. Capture the status, metrics, and output from every cron job and background process. Name and organize each job, and ensure the right people are alerted when something goes wrong.
1Password – Build securely with 1...2024-06-052h 46
Humans of CXImproving Customer Interactions through Conversational Continuity with Mithila MahajanIn this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core values of customer-centricity. Learn about the latest trends in CX technology and how it enhances overall customer satisfaction. Discover the measures taken by BDx to improve customer experience and gain insights from Mithila's experiences in the field. This engaging conversation will l...2024-05-0346 min
Dev InterruptedWhy You Need to Take Risks as an Engineering Leader | GitHub’s VPE Neha BatraThis week, I sat down with Neha Batra, VP of Engineering for Core Productivity at GitHub. Our conversation is about the value of taking calculated risks in engineering leadership, using a “risk budget," and how you can leverage your social capital to take risks that help your career.Neha also shares her insights on senior engineering leaders' challenges when aligning business needs with talent and product execution. She discusses her framework for strengthening company alignment and engineering efficiency using established communication paths.Episode Highlights:00:26 Frameworks that strengthen company alignment03:11 How should yo...2024-04-3043 min
Humans of CXThe Importance of Delivering Predictable & Efficient CX with Manish NachnaniIn this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, personalization, and the challenges of implementing customer experience initiatives. Manish emphasizes the need for simplicity and predictability in customer experience while also highlighting the value of respecting and valuing customers. Manish is a big fan of Ron Johnson, the head of customer experience a...2024-04-1549 min
Humans of CXAchieving CX Excellence: An Ongoing Journey with Ankur AgrawalThis week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.Ankur is a senior executive with experience in leading large and distributed teams across business verticals like product management, tec...2024-03-1330 min
Humans of CXThe Wakefit Way of Growth with Rachit SaranIn this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience.In his role, Rachit stands at the forefront of revolutionizing the sleep industry, reshaping both sleep products and the sleeping habits of Indians. He possesses expertise in team management, furniture design, an...2024-02-2236 min
Humans of CXFrom Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish MathurIn this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur. Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer experience while maintaining a human touch. Tanish is a Strategic Change Leader who leverages the power of human performance and organizational design to increase profitability and market penetration. He has experience building business cases through solid business analysis and delivering b...2024-01-3038 min
Humans of CXBalancing Technology and Empathy with Arvind SinghIn this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance of balancing empathy and technology, and strategies for meeting customers where they are to ensure a seamless experience.Arvind has over 24 years of experience as an IT professional and passionate leader. He is the current Chief Technology and Product Officer and...2023-12-1320 min
Humans of CXCX Strategies that Transform Businesses with Suraj ShettyIn this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental health, and the best ways to respond to it; and how remote working changed the CX landscape forever.Suraj previously held several leadership roles in finance, operations, marketing, technology, and automation. He was the Product Head of Asit C. Mehta Investment Intermediates...2023-11-2945 min
Humans of CXEmpathy for the Frontline with Matt DaleIn this episode, Garima is joined by Matt Dale, Founder of Moxie CX, a CX consulting firm helping businesses improve their customer experience efforts through several offerings, including customer journey mapping, leadership coaching, renewal forecasting. Prior to this he was the Vice President of Customer Support at Renaissance Learning having held the position at Illuminate Education before it was acquired by Renaissance.Together, they discuss the importance of empathy towards frontline CX agents, and how that can help in bridging the gap between top management and the customer’s experience; navigating difficult decisions by focusing on what is urgent an...2023-08-2451 min
The ReadME PodcastPowering public goodsIn this episode of The ReadME Podcast, hosts Neha Batra and Martin Woodward look back on their growth and learnings from the past season, from pronunciation struggles to hosting highs. Next, they share a fun story about the world's first webcam at the University of Cambridge in 1991 and its coffee-related origins. The hosts then dive into the Digital Public Goods Alliance with Ricardo Mirón Torres, who highlights the success of open-source solutions like DHIS 2 in addressing global challenges, including its role in COVID-19 tracking in Sri Lanka.The conversation then shifts to the Laravel PHP framework w...2023-08-0831 min
Humans of CXHave You Made a Customer for Life? With April OberstellerIn this episode, Garima is joined by April Obersteller, VP of Global Experience at woom, a sports goods manufacturing company that focuses on designing high-quality, lightweight bikes for children of all ages. Prior to this, she was the Senior Manager of Customer Experience at YETI Coolers and the National Sales Manager at Green Goo.Together, they discuss whether or not the customer is always right, why you need to protect your employees’ mental health, how that directly correlates to the customer’s experience, and why she is so fascinated with not just the customer’s journey but their journe...2023-07-1735 min
The ReadME Podcast(De)coding conventionsProgramming languages are always in flux, and so is the way we use them. In this episode, we dive into the rise of TypeScript, with The ReadME Project’s Senior Editor Mike Melanson outlining its history and evolution. Hosts Neha Batra and Martin Woodward discuss the pros and cons of static typing, and Jordan Harband from TC39 shares his views on the benefits and limitations of TypeScript. We also hear from Aaron Gustafson on AI’s potential to enhance accessibility and highlights the projects that are leading the charge. And Kingsley Mkpandiok from the CHAOSS Project, responds to an #AskR...2023-07-1142 min
Humans of CXCustomers Want to Talk to You, Not a Chatbot with Adrian SwinscoeIn this episode, we’re joined by Adrian Swinscoe of Punk CX, a podcast about all things customer service, experience, engagement, and the employee’s experience. He is a Forbes contributor with a multitude of articles under his belt and is also a member of the European Customer Service Organisation (ECXO). With over twenty-five years of experience, he strives to help companies deliver better customer service and experience in any industry! He is an undisputed expert in her field.They discuss why Adrian likes and writes about CX, why customer service really isn’t all that complicated, even for th...2023-06-2335 min
The ReadME PodcastBridging code and communityThe influence of open source extends well beyond code. In this episode, we dive into the less-explored areas of the open source community, spotlighting their profound and wide-ranging impact. With host Neha Batra away for travel, Martin Woodward welcomes Kyler Middleton to discuss navigating the open source community in a highly regulated environment. She highlights the dual challenges of aligning cultural norms and overcoming technical barriers. Also, The ReadME Project’s Klint Finley is back to discuss the underappreciated importance of non-code contributions to open source projects. He emphasizes how roles such as marketers, graphic designers, technical writers, and co...2023-06-1341 min
Humans of CXThe Rise in Customer Expectations with Mike AokiIn this episode, Todd is joined by Mike Aoki, President of Reflective Keynotes, a Canadian training company that helps contact centers improve their sales and customer experience results. Prior to this, he was the manager for continuous learning at Telus and was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021”. With over twenty years of experience, he’s proven himself to be an expert on customer experience and retention.They discuss why the employee experience is just as important as the customer experience, what it takes to be a seasoned expert in CX retention, and...2023-05-2922 min
The ReadME PodcastKelsey Hightower—PresentIn this bonus episode, we hear from Kubernetes superstar Kelsey Hightower. Diving into crucial elements like empathy in maintainership, succession planning, and the identification of future leaders, hosts Martin Woodward and Neha Batra explore Kelsey’s philosophy on fostering thriving open source communities—and his hopes for the future state of Kubernetes. Dedicated to GitHub’s Maintainer Month, the conversation focuses on the people behind the projects, highlighting their extraordinary effort and celebrating their impact on the community. To close out this special episode, members of The ReadME Podcast community thank maintainers who have had a positive impact on them.2023-05-2346 min
Humans of CXBridging the Gap Between Customers and Employees with Katie StablerIn this episode, Todd is joined by Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, a global customer experience (CX) consultancy focused on helping organizations achieve their goals through implementing personalized customer experience strategies. She is also a CX consultant at EvaluAgent, Fujitsu, and JT Group Limited and has a phenomenal understanding of behavioral psychology!They discuss how to bridge the gap between customers and employees; what it means to be a ‘comfortable disruptor of the status quo’; the current 2023 trajectory of CX; and how the study of psychology can really benefit your customer experience skill set...2023-05-0220 min
Humans of CXThe Power of Prioritizing Customer Success with Alex FarmerIn this episode, Todd is joined by Alex Farmer, Chief Customer Officer at Nezasa, an industry-leading software provider to travel brands for automated trip planning and optimization. With more than seven years of experience in customer service and satisfaction, Alex is still looking for ways to improve and optimize customer success in business. They discuss the obviousness of "customer success excellence" and why businesses aren’t prioritizing it as much as they should. Alex also discusses the striking similarities between customer success and customer experience; the consequences of not focusing on customer success; how to be the hero for...2023-04-1727 min
Humans of CXCreating Meaningful Experiences in Sales with Ronnell RichardsRonnell, author of Shut The Hell Up And Sell, joins Todd to discuss the importance of creating meaningful experiences for partners in sales. Ronnell has been in the sales industry for 21 years, and now endeavors to help companies amplify their brands through his business and bourbon platform. In this episode, Ronnell discusses the importance of customer experience in sales (particularly for startups and growing companies), as well as some key pointers for building a customer-centric culture from the ground up. They also discuss Ronnell's free course, Advanced Sales Tactics, which is targeted at sellers looking to take their sales p...2023-03-2936 min
Humans of CXConceptualizing CX to Maximize Customer Loyalty with Dan GingissDan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences.Episode resourcesDan's LinkedInExperience Maker WebsiteHumans of CXIf you enjoyed this episode, then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyInstructions on how to rate and review the show can be found hereHumans of CX is handcrafted by our friends over at: fame.so2023-03-1328 min
Humans of CXUnlocking the Power of Customer Experience with Joey ColemanTodd is joined in this episode by Joey Coleman, Founder and Chief Experience Composer at Design Symphony, a customer experience branding firm specializing in creating unique, attention-grabbing customer experiences. His company helps build a remarkable customer experience and figure out ways to deliver that experience consistently. They discuss the importance of customer experience in improving organizational morale and the bottom line. They explore the difference between customer service and customer experience, changing customer landscape in a B2B environment, employee engagement strategies, millennial expectations from employers, and how technology can create a more seamless interaction with customers.2023-02-2739 min
The Women Who Code PodcastTalks Tech #33: Blockchain Regulations and SecurityEpisode: https://www.womenwhocode.com/blog/talks-tech-33-tech-blockchain-regulations-and-security
Speaker: Neha Jain, Founder & CEO - IntelliBlock Technologies| PhD
Host: Bhavya Batra, Product Manager at XponentsVentures and Blockchain Fellow at Women Who Code
Video: Tech: Blockchain Regulations and Security
2023-02-1623 min
Humans of CXThe Transformative Power of Customer Feedback with Jenny DempseyIn this episode, Todd is joined by Jenny Dempsey, Consumer Experience Manager at Apeel Sciences - a company based in Goleta, California who produce Apeel. Apeel is an edible plant-based coating that prevents fruits and vegetables from drying out and decaying, in turn, reducing food waste. With almost two decades of customer experience, Jenny is the brand's advocate who listens, educates, and builds connections with customers. Todd and Jenny discuss the importance of listening to customers and how to incorporate their feedback into a company's overall strategy. They provide valuable industry insights into different feedback methods, feedback funnels, cu...2022-12-2728 min
Humans of CXUnlocking Agent Happiness for CX Success with Tue SøttrupIn this episode, Todd is joined by Tue Søttrup, Vice President, Customer Excellence at Dixa, a customer service platform based in Copenhagen, Denmark, which now has offices in London, Berlin, Lyon, Chicago, and Melbourne. With over twenty years of experience in customer services, Tue is striving to improve customer experience by optimizing agent happiness. They discuss the role agents play in improving the customers' experience and why providing a conducive environment for the agents to work is important. They further elaborate on the importance of agent happiness in customer service and how it can lead to happy cu...2022-12-1325 min
Humans of CXStorytelling for CX with Ravi RajaniRavi Rajani, the founder of Ravi Rajani Consulting, joins Todd in this episode. They talk about how stories can be used to improve the customer experience, common myths about storytelling, and how to create compelling sales content.Humans of CX is handcrafted by our friends over at: fame.so2022-11-2934 min
Humans of CXHow to Create a Frictionless Customer Experience with Shep HykenTodd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience KPIs every company must measure.Humans of CX is handcrafted by our friends over at: fame.so2022-11-1534 min
Humans of CXOutsource Your Call Center Operations to Grow Your Business with Neal TopfTodd is joined in this episode by Neal Topf, President of Callzilla, a full-service outsourcing contact center and business process outsourcing company with headquarters in Miramar, Florida. It helps leading brands acquire and care for English-speaking and Spanish-speaking customers. They discuss employee experiences, customer perception, and how outsourcing your call center operations impact CX.Humans of CX is handcrafted by our friends over at: fame.so2022-11-0829 min
Humans of CXCustomer Understanding: The Cornerstone of a Customer-Centric Organization with Annette FranzIn this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the best CX. Humans of CX is handcrafted by our friends over at: fame.so2022-11-0124 min
Humans of CXHow to Create a Positive Customer Experience with Nate BrownIn this episode, Todd is joined by Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise Virtual Solutions. CX Accelerator is a non-profit community that equips, encourages, and connects Customer Experience professionals at every stage in their journey. Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents. They delve into the evolution of customer experience, the place of BPOs in delivering the best experiences, and how a positive customer experience generates loyalty. Humans of CX...2022-10-2021 min
Kahani Jaani Anjaani - Stories in HindiEp100 Audio Drama - Button Button By Richard MathesonTo mark 100th Episode of Kahani Jaani Anjaani we have got a special audio drama which is a Hindi adaptation of short story Button Button written by Richard Matheson. Hindi audio drama is dramatised by talented artists of Tahatto Theaters, Bangalore. Written By Piyush Agarwal. Cast - Neha Mohanty,Vijay Sharma, Prashanth Nair, Anand Swamy & Piyush Agarwal.कहानी जानी अनजानी का 100 वां एपिसोड है कुछ ख़ास , हम आपके लिये लाये हैं एक ऑडियो ड्रामा ,रिचर्ड मैथेसन का लिखा "बटन बटन" , बटन बटन हिंदी ड्रामा लिखा है पियूष अग्रवाल ने तथा आवाज़ें दी हैं बैंगलोर के मशहूर थिएटर ग्रुप Tahatto Theaters के प्रतिभाशाली कलाकार नेहा मोहंती , विजय शर्मा , प्रशांत नायर , आनंद स्वामी व पियूष अग्रवाल ने | Show Producer - Devanshi BatraIf you like the stories of Kahani Jaani Anjaani, please do leave us a review on Apple Podcasts. You can also email at hello@piyushagarwal.com and to contribute to our self funded podcast please go to our "piyushagarwal.com/contribute".You can also check out Episode and Author details in our shownotes at www.piyushagarwal.com 2022-04-0121 min
Brown QueensEpisode 46: Rejection is Redirection with Trisha BatraIn this episode we sit down with Tik Tok influencer, dancer and creative Trisha Batra to talk about being a voice for indian american girls, facing rejection and battling societal norms! 2022-01-2632 min
Prem Rao : Stories from a Story Teller"50 Desi Super Drinks" by Lovneet Batra : A ReviewHere's a book that can nudge you towards a more healthy lifestyle. "50 Desi Super Drinks" by Lovneet Batra, the well- known nutritionist has a simple yet effective design. For each of the 50 drinks covered, the author explains what that drink contains and how they can help us. This is followed by the recipe for this drink. Turmeric Milk, Jal Jeera, and Masala Chai are fairly commonly used and well-known. However there are many others which came as a surprise to me, as they well might to you!
The book has recommendations from Bollywood stars like Neha Dhupia a...2021-10-2706 min
Prem Rao : Stories from a Story Teller"50 Desi Super Drinks" by Lovneet Batra : A ReviewHere's a book that can nudge you towards a more healthy lifestyle. "50 Desi Super Drinks" by Lovneet Batra, the well- known nutritionist has a simple yet effective design. For each of the 50 drinks covered, the author explains what that drink contains and how they can help us. This is followed by the recipe for this drink. Turmeric Milk, Jal Jeera, and Masala Chai are fairly commonly used and well-known. However there are many others which came as a surprise to me, as they well might to you! The book has recommendations from Bollywood stars like Neha Dhupia a...2021-10-2706 min
The ReadME PodcastSeason 2 TrailerSeason 2 of The ReadME Podcast is on the way with our hosts Brian Douglas and Neha Batra! New episodes will be dropping every Tuesday starting October 26th...
2021-10-0801 min
Quitters!Ep 006: Angie Hilem, Founder of Heighten SocialAngie Hilem, founder and president of Heighten Social went from teaching high school English to building communities and social strategies, flirting with grad school along the way. As we retrace the steps of her career transition we hit on the necessity of building a community for yourself, imposter syndrome, and getting out of your own way. Follow Angie on Facebook, Instagram, and or Twitter and say hi! Mentioned in the episode: Next Fab Lexi Eveleth, Ever Laser Suzanne Paulinski, The Rock Star Advocate The Rock/Star Life Planner Anna Wu, Photographer Neha Batra, Imposter Syndrome talk E. Scot...2017-07-1300 min
The InfoQ PodcastNeha Batra - Pivotal Labs Pair ProgrammingIn this week’s podcast Wes Reisz talks to Neha Batra, a software engineer at Pivotal Labs. Neha spoke about pair programming in her recent QCon San Francisco 2016 presentation, and has taken time to discuss techniques to get started with the practice as well as tips for implementing it on your team. Neha also touches on vulnerability based trust and how it can help effectively build a trusting team environment.
Why listen to this podcast:
- If you successfully start with pair programming, other tenants of XP are pulled along with you
- Ways to get creative with remote pairing to...2017-01-0628 min