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VSA CapitalVSA CapitalVSA Capital Tech & Transitional Energy 240725Netcall Eleco Quartix Journeo Cordell Luceco Ilika AFC IES Judges Scientific2025-07-2424 minTalking TechTalking TechTalking Tech - Episode 16George and Ian catch up on tech as it impacts UK small and mid-caps. Recent events have seen the US market, and US tech and smaller stocks in particular, backtrace whilst UK’s Techmark index has gone up 5% since the start of the year.  Perhaps showing its worth as a shelter in times of trouble? George updates on recent recruitment sector news, not great, but reminds us that elsewhere individual stocks where there is management change or revitalization can be interesting – pointing to NetCall and PCI Pal amongst the small-caps and the onc...2025-03-1310 minVSA CapitalVSA CapitalVSA Capital Tech & Transitional Energy 060325Tesla AoL Nano One Aurrigo IP group Weir IMI Ilika Quartix Netcall Intuitive Investment Group2025-03-0620 minLow Down on Low-CodeLow Down on Low-CodeNetcall Chief Technology Officer, Richard BillingtonIn this episode of Lowdown on Low Code, John Rymer and Francis Carden discuss the evolution and impact of low code platforms with Richard Billington, CTO of Netcall. They explore Richard's journey in the low code space, the importance of reusability, and how empowering non-technical users is crucial for success. The conversation also delves into the shift from building to buying applications, the role of AI in enhancing low code development, and successful case studies like Network Rail's digital factory. The episode concludes with insights on the future of off-the-shelf applications and the growing significance of governance in low...2025-01-2737 minCONKERS\' CORNERCONKERS' CORNERTWINPETESINVESTING Podcast 145: The winning Core-Satellite Investment strategy, Filtronic SpaceX Netcall UiPath Transense Technologies, Centaur Media, Literacy Capital, TT Electronics Volex Renewi XPP PSN GOOD Takeovers Investing Ai Menphys Charity & moreThe topics and stocks mentioned/discussed includes: The winning Core-Satellite Investment strategy, Filtronic / FTC SpaceX Netcall / NET UiPath / PATH Transense Technologies / TRT Literacy Capital / BOOK / Private Equity TT Electronics / TTG Volex / VLX XP POWER / XPP Centaur Media / CAU Persimmon / PSN Takeovers / Good Energy / Renewi The Risk Free Rate Intelligent Automation / Robotics Artificial Intelligence /Ai FTSE 100 ATH record Dividends / Dividend Yield / Cash Balancing size of higher risks investments & Menphys Charity & more. Sharescope special discount offer code ShareScope : TwinPetes Harriman...2025-01-241h 16VSA CapitalVSA CapitalVSA Capital Tech & Transitional Energy 230125Spectris Judges Scientific Netcall Skillcast Luceco Journeo2025-01-2218 minLeaders In TechLeaders In TechRevolutionizing Customer Engagement: The Future of Tech and LeadershipIn this episode of Leaders in Tech, host David Mansilla interviews Richard Billington, CTO of Netcall, to explore the cutting-edge advancements in customer engagement and intelligent automation. Richard delves into how Netcall’s innovative platforms empower businesses to meet the modern demands of digital transformation while creating a seamless experience for customers and employees alike. From his early days in web development to becoming a technology leader, Richard shares valuable insights on leadership, innovation, and the evolution of the tech landscape.Here’s more about Richard Billington:“I thrive on wor...2025-01-1048 minVSA CapitalVSA CapitalVSA Capital Technology & Transitional Energy 101024DESNZ IES MPAC Intercede Netcall Kooth Auction Technology Windward 1 Spatial AFC2024-10-1020 minPIWORLD Investor PodcastsPIWORLD Investor PodcastsNetcall (NET) Full Year 2024 results presentation - October 2024Netcall CEO, James Ormondroyd and CFO, Richard Hughes present the group’s results for the year ended 30 June 2024. James Ormondroyd, CEO 00:16 – Introduction 03:05 – FY24 highlights 05:55 – Liberty platform 09:31 – Market drivers 13:34 – Platform expansion 15:58 – M&A Richard Hughes, CFO 19:25 – FY24 financial highlights 21:01 – Reccuring subscription model 22:20 – ACV 24:27 – Order book 25:26 – Revenue Growth 27:23 – Operating margins 28:33 – Cash flow 29:21 – EPS & dividends 30:06 – Net funds James Ormondroyd, CEO 31:03 – Summary & Outlook Netcall’s Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations digitally transform their businesses faster and more efficiently, empower...2024-10-0932 minThe Vox Markets PodcastThe Vox Markets PodcastThe Exchange with Brendan Gulston of Gresham House Watch on YouTube In this masterclass of investing, accomplished UK small/midcap fund manager Brendan Gulston of Gresham House takes me through 12 stock ideas, including: 00:00 His approach to investing & outlook for equities 07:10 Diaceutics 14:10 Netcall 18:15 ActiveOps 21:40 SysGroup 26:35 Iomart 30:40 TP ICAP 36:00 Argentex 42:55 Franchise Brands 49:50 MPAC 54:45 Fintel 58:30 Moneysupermarket 65:55 Ricardo #DXRX #NET #AOM #SYS #IOM #TCAP #AGFX #FRAN #MPAC #FNTL #MONY #RCDO2024-09-131h 13VSA CapitalVSA CapitalVSA Capital Technology & Transitional Energy 180724Taiwan Semiconductor Nvidia Marvell Broadcom Cohort PLC Concurrent Technologies Rosebank Industries Diploma PLC Spectris PLC Transense Ilika Craneware Netcall2024-07-1825 minThe Vox Markets PodcastThe Vox Markets PodcastVox Markets Fund Manager Series: Josh Northrop of Whitman Asset ManagementIn this interview, accomplished fund manager Josh Northrop of Whitman Asset Management takes Vox Markets through his latest thoughts on the markets alongside highlighting 14 investment ideas. 00:00 Equity outlook 08:40 Netcall 14:25 Cerillion 19:10 Tracsis 23:10 Auction Technology 30:00 Advanced Medical Solutions 35:05 CVS Group 40:30 Porvair 43:20 Johnson Service Group 48:55 Calnex Solutions 53:05 Bloomsbury Publishing 58:30 Macfarlane 62:40 RWS Holdings 66:45 Restore 70:50 Victoria Plumbing 74:25 When to sell?2024-04-101h 21The Vox Markets PodcastThe Vox Markets PodcastVox Markets Fund Manager Series: Chris Mcvey of Octopus Investments(Watch the video interview HERE) In this interview, fund manager Chris McVey of Octopus Investments takes me through his latest thoughts on the capital markets alongside highlighting 19 investment ideas. 00:00 Equity outlook 04:05 ActiveOps 06:35 Netcall 09:25 Iomart 11:55 Pinewood Technologies 14:40 Bloomsbury Publishing 18:00 STV Group 21:55 Keywords Studios 25:35 hVIVO 28:05 Advanced Medical Solutions 30:15 Nichols 33:55H&T 36:10 Trainline 38:25 Sanderson Designs 40:25 MJ Gleeson 44:15 Michelmersh Brick 46:30 Alumasc 48:50 Fintel 50:05 Frenkel Topping 52:45 Premier Miton 54:40 UK smallcap opportunity Disclosure : I own Activeops, Iomart and Michelmersh Brick, whilst...2024-03-191h 00VSA CapitalVSA CapitalVSA Capital Tech & Transitional Energy 070324Nano One Spirent Melrose Darktrace Netcall Beeks financial cloud Dot Digital Craneware2024-03-0724 minThe Vox Markets PodcastThe Vox Markets PodcastVox Markets Fund Manager Series: Brendan Gulston of Gresham House Watch on YouTube In this in depth interview, accomplished fund manager Brendan Gulston of Gresham House takes Vox Markets through 20 fascinating stock ideas including: 00:00 His outlook for equities. 10:35 Iomart 14:45 Learning Technologies 18:05 Netcall 22:10 Pinewood Tech (formerly Pendragon) 27:40 Team17 31:00 Keywords Studios 36:15 Tribal Group 40:40 Trufin 46:05 TP ICAP 50:05 Argentex 54:20 Watkin Jones 58:30 Property Franchise Group 1:01:35 Schroders 1:03:25 Mattioli Woods 1:05:55 Angling Direct 1:09:20 Halfords 1:24:05 Moonpig 1:27:50 Moneysupermarket 1:21:10 Kooth 1:23:15 Spire Healthcare #IOM #LTG #NET #PINE #TM17 #KWS #TRB #TRU #TCAP #AGFX #WJG #TPFG #SDR...2024-03-051h 32Truth about Local GovernmentTruth about Local GovernmentHow intelligent automation can help councils to innovate, save time and money. FT Mark Gannon.Today we had IT leader, Mark Gannon on the TLG podcast to discuss "How intelligent automation can help councils to innovate, save time and money".Key points from our conversation:1. I think there are still too many services in councils not digitised end-to-end which leads to waste and failure demand. The tools and capabilities exist to do so what is stopping councils from doing this? Do senior leaders and politicians get digital?2. Most councils deliver similar services but there is still quite a bit of ‘we can’t do it like that as we a...2024-02-1324 minVSA CapitalVSA CapitalVSA Capital Tech & Transitional Energy 250124St Micro IBM SAP ASML Ilika Ceres Power RS AB Dynamics Compuercenter Netcall IDOX Kooth Yu Aquis2024-01-2524 minThe ITPro PodcastThe ITPro PodcastTransforming healthcare with digital appointmentsThrough digital transformation, organizations can slash time spent on manual processes and work more efficiently to address pressing issues. In healthcare, speeding processes up can improve and even save lives. Across the UK, NHS trusts are identifying a number of ways in which the 7.7 million-person waiting list can be tackled, and digital transformation has a clear role to play.Leeds Teaching Hospitals NHS Trust is among the UK’s largest NHS trusts, with seven hospitals and 18,000 staff. Since 2020, it has worked with software vendor Netcall to implement a new digital platform for pa...2023-09-1539 minCTO Confessions Brought to you by IT LabsCTO Confessions Brought to you by IT LabsEpisode 122: Using Low-code for High Performance Richard Billington (CTO at Netcall)Getting early into new, emerging technologies is a double-edged sword – it means that you might strike gold, or you might specialize in technology that might become obsolete. Well, in the world of tech leaders, all knowledge is golden, and it can help leaders become drivers in their own niches, and provide real value to both companies and teams. This is the perfect way to describe the path that Richard Billington, CTO at Netcall, has been on, as he sat down for a chat with me to talk all things tech – from what Netcall does, all the way to his leadership styl...2023-02-2335 minThink and Grow Rich MasterMindThink and Grow Rich MasterMind#IAMRIVERABEACH: Alfred J Shipman, BASE BALL PROFESSIONAL EP44After reading the book ACRES OF DIAMONDS by Russell Conwell, I am convinced we are all leaving the diamond mines in our own back yards as we travel around the world looking for larger diamonds, when in fact the diamonds we seek are found within us and our hometown, from whence we came. Therefore, we are calling the podcast, #IAMRIVIERABEACH.  #RIVIERABEACHPRIDEOur vision is to shed a bright light on the wonderful, smart, talented individuals from our great City, Riviera Beach, Florida. Today's guest: Alfred J ShipmanBorn and raised in West Palm Beach, Fl, Alfred J. Shipman attended John F Kennedy High...2021-08-2245 minCX AppealCX Appeal#18 Netcall interview Ross McQueen - Blackburn With Darwen Borough CouncilNetcall's Chief Innovation Officer, Richard Farrell, and Training Manager, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?2021-08-161h 07The Process & Automation PodcastThe Process & Automation PodcastIntelligent Automation and Customer Success with Netcall's Richard FarrellIn this episode of the podcast, Arno and Sascha interviewed Richard Farell, Chief Innovation Officer at Netcall. The three talk about interesting use cases, the future of process and automation and Richard also shares some great advice on getting started with automation projects. Enjoy the show! Richard Farrell: https://www.linkedin.com/in/richard-farrell-754303a Netcall Website: https://www.netcall.com/ Netcall Blog: https://www.netcall.com/blog/ The Automation Guys: https://www.theautomationguys.net2021-05-0643 minCX AppealCX Appeal#17 CX Appeal - The Power Of People And BotsUnleash the true power of automation - In this podcast, our Product Marketing Manager, Yad Jaura, is joined by our CINO, Richard Farrell, and our CTO, Richard Billington, to discuss what can be achieved when you combine automation with your existing people. Using their expert knowledge of your organisation processes and customer needs to craft the processes and leaving the repetitive work to robots. They are faster and infallible at this type of work, so it is a truly powerful combination.2021-04-1524 minThe CPOstrategy PodcastThe CPOstrategy PodcastBitesize: Is the rise of the call centre upon us?Welcome to another Bitesize edition of the Digital Insight podcast where today we ask: Is the call centre making a come back or are automated digital solutions the way forward?For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic, so what does this mean for the future of consumer and brand interaction, is the call centre making a comeback or are automated and digital solutions the way forward?Answering that for us today is Richard Farrell, CIO of Netcall, a customer experience...2020-12-0416 minCONKERS\' CORNERCONKERS' CORNERTWIN PETES INVESTING 34: How to find #winning #stocks, #Nasdaq #GSK #IXI #AI #Robotics #AZN #NET #PRSM #RMG #Volatility #RPA #AAZ #SDI #ELIX #REC #BBOX #G4M #LGRS #TCM #EAH #WATR #INVESTING #TRADING #FTSE #EmergingTech #DigitalTransformation #Pharma #FXThe topics, stocks and shares mentioned/discussed include: How to find winning stock ideas The importance of Beta GlaxoSmithKline / GSK AstraZeneca / AZN Telit / TCM Blue Prism / PRSM Netcall / NET Royal Mail / RMG Market volatility What is Badwill? Covid19 Digital Transformation Robotic Process Automation / RPA Artificial Intelligence / AI Robotics FTSE Technical Analysis FTSE Trap Door A Nasdaq double top Automation FutureTech EmergingTech Tech Round Hill Music Royalty Fund IPO Anglo Asian Mining / AAZ Loungers / LGRS ...2020-10-231h 17CX AppealCX AppealLife In Low-code Podcast - London Market With Paul Rich#11 Life in Lowcode // Low-code in the London Market with Paul Rich2020-09-0823 minCONKERS\' CORNERCONKERS' CORNERTWIN PETES INVESTING 27: #COVID19 Vaccine hopes, #FTSE 100 where next? #AZN #GSK #HIK #IPF #BATS #IMB #BT #VOD #BRBY #NET #LUCE #FLTA #SFOR #VTU #AUTO #CAMB #PHARMA #AI #MPAC #TMG #KTC #NFC #TCMIn this Twin Petes Investing podcast number 27, the topics, stocks and shares mentioned/discussed include: COVID19 Vaccine hopes FTSE 100 where next? AstraZeneca / AZN GlaxoSmithKline / GSK Hikma Pharma / HIK Clinigen / CLIN International Personal Finance / IPF Tobacco stocks British American Tobacco / BATS Imperial Brands / IMB British Telecom / BT Vodafone / VOD Burberry / BRBY Netcall / NET Filta / FLTA Luceco / LUCE M&C Saatchi / SAA Vertu / VTU Cambria / CAMB Autotrader / AUTO MPAC Group / MPAC Telit / TCM S4 Capital / SFOR WPP2020-07-171h 08CX AppealCX Appeal#16 CX Appeal // How call back tech helps to manage unpredictable call volumes with Richard FarrellAs we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive’, the world both at home and work, has changed in a very short time.What’s more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual to take care of them. One technology that’s stood the test of time and continues to help business leaders overcome these challenges, is call back technology. In this episode, we’re joined...2020-04-0922 minCX AppealCX Appeal#15 CX Appeal // CX Utilities Forum round-up with Natalie FolandWe’ve just come back from a busy two days at the CX Utilities Forum in London. Louise Wright is joined by Matssoft’s Natalie Foland to hear all about the event. With consumer expectations at an all-time high and regulations becoming more stringent, it's an industry that needs to change, fast. We discuss the key themes covered at the event, which includes a roundtable discussion hosted by our very own CTO Richard Farrell. For more information about the CX Utilities Forum and future events, visit cxnetwork.com. Don’t forget you can also stay up to date with t...2019-05-1713 minCX AppealCX Appeal#14 CX Appeal // Collaboration, Communities & MATS with Richard Billington & Martin ScovellWhat makes a customer LOVE a business rather than like it? In this episode, Louise Wright is joined by Richard Billington and Martin Scovell, both pioneers for Low-code who have seen first-hand how the technology is supporting businesses to offer great CX. They have exciting news to share on the latest release of the MATS platform. And also discuss the benefits of greater collaboration for organisations going through change. For more information about MATS and the new MATS Community discussed in this podcast, head over to matssoft.com.2019-01-3012 minCX AppealCX Appeal#13 CX Appeal // Excellence in Healthcare event round-up with Lynley MeyersAs our busy events season ramps up, Louise Wright is joined by Product Marketing guru and Netcall veteran Lynley Meyers. In the world of the NHS, patients are customers. So having recently returned from the ‘Excellence in Healthcare’ event, Lynley talks through her highlights from the conference, including what Eddie Olla had to say on the future of the health service. Plus some compelling examples of how Trusts are innovating to transform the patient experience. To find and follow keynote speaker Eddie Olla, Regional Director - Patients and Information, NHS England go to https://twitter.com/eddieolla2018-12-1007 minCX AppealCX Appeal#12 CX Appeal // Insurance Transformation with Roger Oldham of London Market ForumsEvent season is in full swing for the Netcall team as this month sees us out at several locations, covering a range of industries and topics. In this episode Louise Wright is joined by Roger Oldham, founder of The London Market Forums. Fresh from a Breakfast Briefing held for Insurance professionals on the topic of business transformation, Louise and Roger discuss the key highlights from day. The briefing included talks from Professor Roger Maull of Exeter University and Paul Bermingham of Advent Insurance Management. And closed with some lively debate around what the future looks like if the market can...2018-11-2614 minCX AppealCX Appeal#11 CX Appeal // Managing complaints in regulated markets with Lewis GallagherWith energy regulator Ofgem ordering 11 companies to improve customer service, Louise Wright is joined by Lewis Gallagher to discuss complaints handling and CX. Lewis has worked in the customer experience and contact centre space for over 20 years and shares his views and experiences of helping teams to problem solve. Plus how even the most regulated businesses can still take an innovative approach to complaints handling and the importance of a customer-centric approach to change. This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard. Fo...2018-10-2608 minCX AppealCX Appeal#10 CX Appeal // London Market Claims 2018 with Paul Bermingham & Parminder Kaur (Advent)In this episode of CX Appeal we’re live from the London Market Claims conference hosted by The Insurance Network (TIN). Louise Wright is joined by Paul Bermingham and Parminder Kaur from Advent Insurance Management to discuss their key takeaways from the event and what the future may hold for the London Market in terms of customer experience and the technology behind improving it. For more information about London Market Claims 2018 go to https://www.the-insurance-network.co.uk/conferences/london-market-claims To find out more about Advent Insurance Management visit https://www.advent.claims/services2018-10-1007 minCX AppealCX Appeal#9 CX Appeal // National Customer Services Week with Kerry JoiceyWe couldn’t let National Customer Services Week pass us by without a quick chat about it on the podcast. Louise Wright catches up with fellow marketer Kerry Joicey who has been out on the road in the last few weeks. Kerry shares her views on how customer services has evolved and what she learnt at the recent Call Centre & Customer Services Summit (CCS). Plus how we’ve been supporting Nationwide’s journey to transform their CX. To learn more about National Customer Services Week go to: www.instituteofcustomerservice.com.More information on the CCS is available at: www.ca...2018-10-0406 minCX AppealCX AppealEpisode - National Coding Week with Richard BillingtonThis episode of CX Appeal welcomes back MatsSoft CTO Richard Billington. In support of National Coding Week, Louise Wright chats to Richard about the digital skills shortage, its impact on UK businesses and how things need to change to plug the gaps. And because we love a good sports analogy, there are some football references in there too… To join the conversation and get involved with National Coding Week go to: codingweek.org. This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard.2018-09-1208 minCX AppealCX Appeal#7 CX Appeal // TechXLR8 with Kerry JoiceyIn this episode of CX Appeal, we’re at TechXLR8 for London Tech Week. Recorded live from the event, Louise Wright and Kerry Joicey offer a round-up of the headline speakers. They share their views on why connectivity and integration are critical for avoiding future silos and improving CX. Plus the need for speed when innovating in your business. More information on the event is available at: https://tmt.knect365.com/techxlr8/2018-06-1407 minCX AppealCX Appeal#6 CX Appeal // Design thinking for Customer Experience with Justine SiebkeWhat is design thinking and how does it relate to customer experience? Louise Wright chats with MatsSoft’s Justine Siebke to find out. Justine offers a beginners guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more. To learn more, check out the following blog which is referenced during the podcast: https://www.matssoft.com/news/co-creation-of-digital-services-low-code-makes-easier/2018-06-1310 minCX AppealCX Appeal#5 CX Appeal // What is hpaPaaS? And how does it help CX? Richard Billington & Richard FarrellIn this episode Louise Wright is joined by two guests – Netcall CTO Richard Farrell and MatsSoft CTO Richard Billington. We’ve got some exciting news to talk about, as we’re included in Gartner’s 2018 Enterprise hpaPaaS Magic Quadrant. So what is hpaPaaS? And what does it mean for customer experience? How will it help you differentiate your business and gain that all-important competitive edge? Tune into this episode to find out.2018-05-0814 minCX AppealCX Appeal#4 CX Appeal // 20 Years in Contact Centre Tech with Mark HolmesThis episode introduces Netcall’s Sales Director Mark Holmes. Mark has worked in the contact centre tech space for over twenty years - so he's seen a lot of change! Mark joins Louise to talk through the most exciting trends to shape the industry during this time. And shares his views on the brands that are getting CX right.2018-03-1508 minCX AppealCX Appeal#3 CX Appeal // Future of the Contact Centre Conference with Haydn DunantIn this episode of CX Appeal we're at the Future of the Contact Centre Conference. Hosted by Engage Business Media in London, this event brings together contact centre leaders, industry experts and tech specialists to discuss the latest CX trends and their impact on the contact centre. Louise Wright is joined by Haydn Dunnant an Account Director at Netcall who has worked in the contact centre tech space for many years. They talk through key focus areas at the event including customer journeys, agent engagement, omnichannel vs. multichannel and growing customer demands.2018-03-0505 minCX AppealCX Appeal#2 CX Appeal // Multichannel vs. Omnichannel with Dave AmpsWelcome to the second episode of CX Appeal. In this episode, Louise Wright is joined by Netcall's Customer Solutions Director Dave Amps. They discuss the differences between multichannel and omnichannel customer service. And why there's so much confusion in the industry about the two terms.If you enjoy the podcast and would like more detail, head over to netcall.com/blog where the debate continues.2018-03-0209 minCX AppealCX Appeal#1 CX Appeal // Top 3 CX tipsHello and welcome to the very first CX Appeal podcast, brought to you by the team at Netcall. The podcast covers all-things customer experience. From front-line issues like agent engagement, contact centre performance and process improvement, through to digital transformation and business growth. In this episode, Louise Wright talks through three of the most popular tips we spoke to our customers about last year. Watch out for future episodes which will feature guest appearances from industry influencers. And share knowledge from our team, who have worked in the CX and contact centre tech space for many years. 2018-02-2006 min