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VSA Capital
VSA CapitalVSA Capital Technology & Transitional Energy 080126Avingtrans Avon Technologies Volex IES Aurrigo Quartix Ensillica Netcall Cerillion
2026-01-0818 minVSA Capital
VSA CapitalVSA Capital Tech & Transitional Energy 181225@Filtronic @Ilikaplc @Tekmar Chesterfield Special Cylinders #CSC @ITMPowerPLC @Netcall @NanoOne_NANO
2025-12-1817 minThe Vox Markets Podcast
The Vox Markets PodcastThe Exchange with Ken Wotton of Gresham House Watch on YouTube In this week’s live Exchange, accomplished UK fund manager Ken Wotton of Gresham House takes me through his latest thoughts on the following: 00:00 Equity outlook 04:30 Activeops 09:00 Pinewood Technologies 12:00 Tribal 16:25 Netcall 21:50 Franchise Brands 25:25 MPAC 28:20 Capita 32:40 Iomart 37:30 Nichols 40:05 Spire Healthcare 43:45 IXICO 46:35 Kooth 52:20 Fintel 55:15 MHA 59:30 Favourite stock idea for next 12 months. Brooks MacDonald  
2025-11-101h 03Lets Talk Local
Lets Talk LocalLets Talk Local - Clean Bee Cleaning and ProtectionIn this episode of Let’s Talk Local, host Kent Jones sits down with the husband-and-wife duo behind Clean Bee Cleaning and Protection — a local business built on teamwork, trust, and a passion for spotless spaces. The couple shares their story of building a business together, balancing work and family, and how their services go beyond cleaning to protect what matters most. From residential care to commercial solutions, learn what makes Clean Bee a buzzing success in the community.Tune in for inspiration, local insight, and a deeper look at how one small business is making a big difference — one cl...
2025-10-1433 minVSA Capital
VSA CapitalVSA Capital Tech and Transitional Energy 091025​ Johnson Matthey Quartix Dialight Volution Intercede Netcall Xeros Technology
2025-10-0918 minVSA Capital
VSA CapitalVSA Capital Tech & Transitional Energy 240725Netcall Eleco Quartix Journeo Cordell Luceco Ilika AFC IES Judges Scientific
2025-07-2424 minTalking Tech
Talking TechTalking Tech - Episode 16George and Ian catch up on tech as it impacts UK small and mid-caps. Recent events have seen the US market, and US tech and smaller stocks in particular, backtrace whilst UK’s Techmark index has gone up 5% since the start of the year.  Perhaps showing its worth as a shelter in times of trouble? George updates on recent recruitment sector news, not great, but reminds us that elsewhere individual stocks where there is management change or revitalization can be interesting – pointing to NetCall and PCI Pal amongst the small-caps and the onc...
2025-03-1310 minVSA Capital
VSA CapitalVSA Capital Tech & Transitional Energy 060325Tesla AoL Nano One Aurrigo IP group Weir IMI Ilika Quartix Netcall Intuitive Investment Group
2025-03-0620 minLow Down on Low-Code
Low Down on Low-CodeNetcall Chief Technology Officer, Richard BillingtonIn this episode of Lowdown on Low Code, John Rymer and Francis Carden discuss the evolution and impact of low code platforms with Richard Billington, CTO of Netcall. They explore Richard's journey in the low code space, the importance of reusability, and how empowering non-technical users is crucial for success. The conversation also delves into the shift from building to buying applications, the role of AI in enhancing low code development, and successful case studies like Network Rail's digital factory. The episode concludes with insights on the future of off-the-shelf applications and the growing significance of governance in low...
2025-01-2737 minCONKERS\' CORNER
CONKERS' CORNERTWINPETESINVESTING Podcast 145: The winning Core-Satellite Investment strategy, Filtronic SpaceX Netcall UiPath Transense Technologies, Centaur Media, Literacy Capital, TT Electronics Volex Renewi XPP PSN GOOD Takeovers Investing Ai Menphys Charity & moreThe topics and stocks mentioned/discussed includes: The winning Core-Satellite Investment strategy, Filtronic / FTC SpaceX Netcall / NET UiPath / PATH Transense Technologies / TRT Literacy Capital / BOOK / Private Equity TT Electronics / TTG Volex / VLX XP POWER / XPP Centaur Media / CAU Persimmon / PSN Takeovers / Good Energy / Renewi The Risk Free Rate Intelligent Automation / Robotics Artificial Intelligence /Ai FTSE 100 ATH record Dividends / Dividend Yield / Cash Balancing size of higher risks investments & Menphys Charity & more. Sharescope special discount offer code ShareScope : TwinPetes Harriman...
2025-01-241h 16VSA Capital
VSA CapitalVSA Capital Tech & Transitional Energy 230125Spectris Judges Scientific Netcall Skillcast Luceco Journeo
2025-01-2218 minLeaders In Tech
Leaders In TechRevolutionizing Customer Engagement: The Future of Tech and LeadershipIn this episode of Leaders in Tech, host David Mansilla interviews Richard Billington, CTO of Netcall, to explore the cutting-edge advancements in customer engagement and intelligent automation. Richard delves into how Netcall’s innovative platforms empower businesses to meet the modern demands of digital transformation while creating a seamless experience for customers and employees alike. From his early days in web development to becoming a technology leader, Richard shares valuable insights on leadership, innovation, and the evolution of the tech landscape.Here’s more about Richard Billington:“I thrive on wor...
2025-01-1048 minVSA Capital
VSA CapitalVSA Capital Technology & Transitional Energy 101024DESNZ IES MPAC Intercede Netcall Kooth Auction Technology Windward 1 Spatial AFC
2024-10-1020 minPIWORLD Investor Podcasts
PIWORLD Investor PodcastsNetcall (NET) Full Year 2024 results presentation - October 2024Netcall CEO, James Ormondroyd and CFO, Richard Hughes present the group’s results for the year ended 30 June 2024. James Ormondroyd, CEO 00:16 – Introduction 03:05 – FY24 highlights 05:55 – Liberty platform 09:31 – Market drivers 13:34 – Platform expansion 15:58 – M&A Richard Hughes, CFO 19:25 – FY24 financial highlights 21:01 – Reccuring subscription model 22:20 – ACV 24:27 – Order book 25:26 – Revenue Growth 27:23 – Operating margins 28:33 – Cash flow 29:21 – EPS & dividends 30:06 – Net funds James Ormondroyd, CEO 31:03 – Summary & Outlook Netcall’s Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations digitally transform their businesses faster and more efficiently, empower...
2024-10-0932 minThe Vox Markets Podcast
The Vox Markets PodcastThe Exchange with Brendan Gulston of Gresham House Watch on YouTubeIn this masterclass of investing, accomplished UK small/midcap fund manager Brendan Gulston of Gresham House takes me through 12 stock ideas, including:00:00 His approach to investing & outlook for equities07:10 Diaceutics14:10 Netcall18:15 ActiveOps21:40 SysGroup26:35 Iomart30:40 TP ICAP36:00 Argentex42:55 Franchise Brands49:50 MPAC54:45 Fintel58:30 Moneysupermarket65:55 Ricardo#DXRX #NET #AOM #SYS #IOM #TCAP #AGFX #FRAN #MPAC #FNTL #MONY #RCDO
2024-09-131h 13VSA Capital
VSA CapitalVSA Capital Technology & Transitional Energy 180724Taiwan Semiconductor Nvidia Marvell Broadcom Cohort PLC Concurrent Technologies Rosebank Industries Diploma PLC Spectris PLC Transense Ilika Craneware Netcall
2024-07-1825 minTruth about Local Government
Truth about Local GovernmentHow intelligent automation can help councils to innovate, save time and money. FT Mark Gannon.Today we had IT leader, Mark Gannon on the TLG podcast to discuss "How intelligent automation can help councils to innovate, save time and money".Key points from our conversation:1. I think there are still too many services in councils not digitised end-to-end which leads to waste and failure demand. The tools and capabilities exist to do so what is stopping councils from doing this? Do senior leaders and politicians get digital?2. Most councils deliver similar services but there is still quite a bit of ‘we can’t do it like that as we a...
2024-02-1324 minDigi-Tools In Accrual World
Digi-Tools In Accrual WorldLatest App News and MazApp by Lucy Cohen secures additional investmentHear the latest app news with Ryan, John and Indi: HMRC mandate payrolling benefits https://www.accountancyage.com/2024/01/25/hmrc-to-mandate-payrolling-of-benefits-from-april-2026-implications-and-preparations-for-accountants/ Launch of Receipt Bot - https://www.accountingweb.co.uk/tech/accounting-software/receipt-bot-targets-accounting-data-revolution Xemplo integrates with xero payroll - https://www.linkedin.com/posts/xemplo_xemplo-xero-payroll-integration-explore-activity-7155012613800652800-6acN?utm_source=combined_share_message&utm_medium=member_io GoCardless enhances FreeAgent integration - https://www.freeagent.com/blog/direct-debit-gocardless-payments/ Naq raised €3m seed round - https://www.linkedin.com/posts/activity-7155868898850930688-Tlpl/?utm_source=combined_share_message&utm_medium=member_ios Netcall acquires Skore - https://www.linkedin.com/po...
2024-02-1145 minThe ITPro Podcast
The ITPro PodcastTransforming healthcare with digital appointmentsThrough digital transformation, organizations can slash time spent on manual processes and work more efficiently to address pressing issues. In healthcare, speeding processes up can improve and even save lives. Across the UK, NHS trusts are identifying a number of ways in which the 7.7 million-person waiting list can be tackled, and digital transformation has a clear role to play.Leeds Teaching Hospitals NHS Trust is among the UK’s largest NHS trusts, with seven hospitals and 18,000 staff. Since 2020, it has worked with software vendor Netcall to implement a new digital platform for pa...
2023-09-1539 minCTO Confessions Brought to you by IT Labs
CTO Confessions Brought to you by IT LabsEpisode 122: Using Low-code for High Performance Richard Billington (CTO at Netcall)Getting early into new, emerging technologies is a double-edged sword – it means that you might strike gold, or you might specialize in technology that might become obsolete. Well, in the world of tech leaders, all knowledge is golden, and it can help leaders become drivers in their own niches, and provide real value to both companies and teams. This is the perfect way to describe the path that Richard Billington, CTO at Netcall, has been on, as he sat down for a chat with me to talk all things tech – from what Netcall does, all the way to his leadership styl...
2023-02-2335 minThink and Grow Rich MasterMind
Think and Grow Rich MasterMind#IAMRIVERABEACH: Alfred J Shipman, BASE BALL PROFESSIONAL EP44After reading the book ACRES OF DIAMONDS by Russell Conwell, I am convinced we are all leaving the diamond mines in our own back yards as we travel around the world looking for larger diamonds, when in fact the diamonds we seek are found within us and our hometown, from whence we came. Therefore, we are calling the podcast, #IAMRIVIERABEACH.  #RIVIERABEACHPRIDEOur vision is to shed a bright light on the wonderful, smart, talented individuals from our great City, Riviera Beach, Florida. Today's guest: Alfred J ShipmanBorn and raised in West Palm Beach, Fl, Alfred J. Shipman attended John F Kennedy High...
2021-08-2245 minCX Appeal
CX Appeal#18 Netcall interview Ross McQueen - Blackburn With Darwen Borough CouncilNetcall's Chief Innovation Officer, Richard Farrell, and Training Manager, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?
2021-08-161h 07The Process & Automation Podcast
The Process & Automation Podcast#24 Intelligent Automation and Customer Success with Netcall's Richard FarrellIn this episode of the podcast, Arno and Sascha interviewed Richard Farell, Chief Innovation Officer at Netcall. The three talk about interesting use cases, the future of process and automation and Richard also shares some great advice on getting started with automation projects. Enjoy the show! Richard Farrell: https://www.linkedin.com/in/richard-farrell-754303a Netcall Website: https://www.netcall.com/ Netcall Blog: https://www.netcall.com/blog/ The Automation Guys: https://www.theautomationguys.net
2021-05-0643 minCX Appeal
CX Appeal#17 CX Appeal - The Power Of People And BotsUnleash the true power of automation - In this podcast, our Product Marketing Manager, Yad Jaura, is joined by our CINO, Richard Farrell, and our CTO, Richard Billington, to discuss what can be achieved when you combine automation with your existing people. Using their expert knowledge of your organisation processes and customer needs to craft the processes and leaving the repetitive work to robots. They are faster and infallible at this type of work, so it is a truly powerful combination.
2021-04-1524 minThe CPOstrategy Podcast
The CPOstrategy PodcastBitesize: Is the rise of the call centre upon us?Welcome to another Bitesize edition of the Digital Insight podcast where today we ask: Is the call centre making a come back or are automated digital solutions the way forward?For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic, so what does this mean for the future of consumer and brand interaction, is the call centre making a comeback or are automated and digital solutions the way forward?Answering that for us today is Richard Farrell, CIO of Netcall, a customer experience...
2020-12-0416 minCONKERS\' CORNER
CONKERS' CORNERTWIN PETES INVESTING 34: How to find #winning #stocks, #Nasdaq #GSK #IXI #AI #Robotics #AZN #NET #PRSM #RMG #Volatility #RPA #AAZ #SDI #ELIX #REC #BBOX #G4M #LGRS #TCM #EAH #WATR #INVESTING #TRADING #FTSE #EmergingTech #DigitalTransformation #Pharma #FXThe topics, stocks and shares mentioned/discussed include:How to find winning stock ideasThe importance of BetaGlaxoSmithKline / GSKAstraZeneca / AZNTelit / TCMBlue Prism / PRSMNetcall / NETRoyal Mail / RMGMarket volatilityWhat is Badwill?Covid19Digital TransformationRobotic Process Automation / RPAArtificial Intelligence / AIRoboticsFTSE Technical AnalysisFTSE Trap DoorA Nasdaq double topAutomationFutureTechEmergingTechTechRound Hill Music Royalty Fund IPOAnglo Asian Mining / AAZLoungers / LGRS...
2020-10-231h 17CX Appeal
CX AppealLife In Low-code Podcast - London Market With Paul Rich#11 Life in Lowcode // Low-code in the London Market with Paul Rich
2020-09-0823 minCONKERS\' CORNER
CONKERS' CORNERTWIN PETES INVESTING 27: #COVID19 Vaccine hopes, #FTSE 100 where next? #AZN #GSK #HIK #IPF #BATS #IMB #BT #VOD #BRBY #NET #LUCE #FLTA #SFOR #VTU #AUTO #CAMB #PHARMA #AI #MPAC #TMG #KTC #NFC #TCMIn this Twin Petes Investing podcast number 27, the topics, stocks and shares mentioned/discussed include:COVID19 Vaccine hopesFTSE 100 where next?AstraZeneca / AZNGlaxoSmithKline / GSKHikma Pharma / HIKClinigen / CLINInternational Personal Finance / IPFTobacco stocksBritish American Tobacco / BATSImperial Brands / IMBBritish Telecom / BTVodafone / VODBurberry / BRBYNetcall / NETFilta / FLTALuceco / LUCEM&C Saatchi / SAAVertu / VTUCambria / CAMBAutotrader / AUTOMPAC Group / MPACTelit / TCMS4 Capital / SFORWPP
2020-07-171h 08CX Appeal
CX Appeal#16 CX Appeal // How call back tech helps to manage unpredictable call volumes with Richard FarrellAs we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive’, the world both at home and work, has changed in a very short time.What’s more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual to take care of them. One technology that’s stood the test of time and continues to help business leaders overcome these challenges, is call back technology. In this episode, we’re joined...
2020-04-0922 minCX Appeal
CX Appeal#15 CX Appeal // CX Utilities Forum round-up with Natalie FolandWe’ve just come back from a busy two days at the CX Utilities Forum in London. Louise Wright is joined by Matssoft’s Natalie Foland to hear all about the event. With consumer expectations at an all-time high and regulations becoming more stringent, it's an industry that needs to change, fast. We discuss the key themes covered at the event, which includes a roundtable discussion hosted by our very own CTO Richard Farrell. For more information about the CX Utilities Forum and future events, visit cxnetwork.com. Don’t forget you can also stay up to date with t...
2019-05-1713 minCX Appeal
CX Appeal#14 CX Appeal // Collaboration, Communities & MATS with Richard Billington & Martin ScovellWhat makes a customer LOVE a business rather than like it? In this episode, Louise Wright is joined by Richard Billington and Martin Scovell, both pioneers for Low-code who have seen first-hand how the technology is supporting businesses to offer great CX. They have exciting news to share on the latest release of the MATS platform. And also discuss the benefits of greater collaboration for organisations going through change. For more information about MATS and the new MATS Community discussed in this podcast, head over to matssoft.com.
2019-01-3012 minCX Appeal
CX Appeal#13 CX Appeal // Excellence in Healthcare event round-up with Lynley MeyersAs our busy events season ramps up, Louise Wright is joined by Product Marketing guru and Netcall veteran Lynley Meyers. In the world of the NHS, patients are customers. So having recently returned from the ‘Excellence in Healthcare’ event, Lynley talks through her highlights from the conference, including what Eddie Olla had to say on the future of the health service. Plus some compelling examples of how Trusts are innovating to transform the patient experience. To find and follow keynote speaker Eddie Olla, Regional Director - Patients and Information, NHS England go to https://twitter.com/eddieolla
2018-12-1007 minCX Appeal
CX Appeal#12 CX Appeal // Insurance Transformation with Roger Oldham of London Market ForumsEvent season is in full swing for the Netcall team as this month sees us out at several locations, covering a range of industries and topics. In this episode Louise Wright is joined by Roger Oldham, founder of The London Market Forums. Fresh from a Breakfast Briefing held for Insurance professionals on the topic of business transformation, Louise and Roger discuss the key highlights from day. The briefing included talks from Professor Roger Maull of Exeter University and Paul Bermingham of Advent Insurance Management. And closed with some lively debate around what the future looks like if the market can...
2018-11-2614 minCX Appeal
CX Appeal#11 CX Appeal // Managing complaints in regulated markets with Lewis GallagherWith energy regulator Ofgem ordering 11 companies to improve customer service, Louise Wright is joined by Lewis Gallagher to discuss complaints handling and CX. Lewis has worked in the customer experience and contact centre space for over 20 years and shares his views and experiences of helping teams to problem solve. Plus how even the most regulated businesses can still take an innovative approach to complaints handling and the importance of a customer-centric approach to change. This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard. Fo...
2018-10-2608 minCX Appeal
CX Appeal#10 CX Appeal // London Market Claims 2018 with Paul Bermingham & Parminder Kaur (Advent)In this episode of CX Appeal we’re live from the London Market Claims conference hosted by The Insurance Network (TIN). Louise Wright is joined by Paul Bermingham and Parminder Kaur from Advent Insurance Management to discuss their key takeaways from the event and what the future may hold for the London Market in terms of customer experience and the technology behind improving it. For more information about London Market Claims 2018 go to https://www.the-insurance-network.co.uk/conferences/london-market-claims To find out more about Advent Insurance Management visit https://www.advent.claims/services
2018-10-1007 minCX Appeal
CX Appeal#9 CX Appeal // National Customer Services Week with Kerry JoiceyWe couldn’t let National Customer Services Week pass us by without a quick chat about it on the podcast. Louise Wright catches up with fellow marketer Kerry Joicey who has been out on the road in the last few weeks. Kerry shares her views on how customer services has evolved and what she learnt at the recent Call Centre & Customer Services Summit (CCS). Plus how we’ve been supporting Nationwide’s journey to transform their CX. To learn more about National Customer Services Week go to: www.instituteofcustomerservice.com.More information on the CCS is available at: www.ca...
2018-10-0406 minCX Appeal
CX AppealEpisode - National Coding Week with Richard BillingtonThis episode of CX Appeal welcomes back MatsSoft CTO Richard Billington. In support of National Coding Week, Louise Wright chats to Richard about the digital skills shortage, its impact on UK businesses and how things need to change to plug the gaps. And because we love a good sports analogy, there are some football references in there too… To join the conversation and get involved with National Coding Week go to: codingweek.org. This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard.
2018-09-1208 minCX Appeal
CX Appeal#7 CX Appeal // TechXLR8 with Kerry JoiceyIn this episode of CX Appeal, we’re at TechXLR8 for London Tech Week. Recorded live from the event, Louise Wright and Kerry Joicey offer a round-up of the headline speakers. They share their views on why connectivity and integration are critical for avoiding future silos and improving CX. Plus the need for speed when innovating in your business. More information on the event is available at: https://tmt.knect365.com/techxlr8/
2018-06-1407 minCX Appeal
CX Appeal#6 CX Appeal // Design thinking for Customer Experience with Justine SiebkeWhat is design thinking and how does it relate to customer experience? Louise Wright chats with MatsSoft’s Justine Siebke to find out. Justine offers a beginners guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more. To learn more, check out the following blog which is referenced during the podcast: https://www.matssoft.com/news/co-creation-of-digital-services-low-code-makes-easier/
2018-06-1310 minCX Appeal
CX Appeal#5 CX Appeal // What is hpaPaaS? And how does it help CX? Richard Billington & Richard FarrellIn this episode Louise Wright is joined by two guests – Netcall CTO Richard Farrell and MatsSoft CTO Richard Billington. We’ve got some exciting news to talk about, as we’re included in Gartner’s 2018 Enterprise hpaPaaS Magic Quadrant. So what is hpaPaaS? And what does it mean for customer experience? How will it help you differentiate your business and gain that all-important competitive edge? Tune into this episode to find out.
2018-05-0814 minCX Appeal
CX Appeal#4 CX Appeal // 20 Years in Contact Centre Tech with Mark HolmesThis episode introduces Netcall’s Sales Director Mark Holmes. Mark has worked in the contact centre tech space for over twenty years - so he's seen a lot of change! Mark joins Louise to talk through the most exciting trends to shape the industry during this time. And shares his views on the brands that are getting CX right.
2018-03-1508 minCX Appeal
CX Appeal#3 CX Appeal // Future of the Contact Centre Conference with Haydn DunantIn this episode of CX Appeal we're at the Future of the Contact Centre Conference. Hosted by Engage Business Media in London, this event brings together contact centre leaders, industry experts and tech specialists to discuss the latest CX trends and their impact on the contact centre. Louise Wright is joined by Haydn Dunnant an Account Director at Netcall who has worked in the contact centre tech space for many years. They talk through key focus areas at the event including customer journeys, agent engagement, omnichannel vs. multichannel and growing customer demands.
2018-03-0505 minCX Appeal
CX Appeal#2 CX Appeal // Multichannel vs. Omnichannel with Dave AmpsWelcome to the second episode of CX Appeal. In this episode, Louise Wright is joined by Netcall's Customer Solutions Director Dave Amps. They discuss the differences between multichannel and omnichannel customer service. And why there's so much confusion in the industry about the two terms.If you enjoy the podcast and would like more detail, head over to netcall.com/blog where the debate continues.
2018-03-0209 minCX Appeal
CX Appeal#1 CX Appeal // Top 3 CX tipsHello and welcome to the very first CX Appeal podcast, brought to you by the team at Netcall. The podcast covers all-things customer experience. From front-line issues like agent engagement, contact centre performance and process improvement, through to digital transformation and business growth. In this episode, Louise Wright talks through three of the most popular tips we spoke to our customers about last year. Watch out for future episodes which will feature guest appearances from industry influencers. And share knowledge from our team, who have worked in the CX and contact centre tech space for many years.
2018-02-2006 min