Shows
The DEX Show: A Show for IT Change MakersThe Road to DEXOps: Nexthink’s Navigator Framework | Scott VesseyIncreasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical Services Enablement & Transformation Manager in Nexthink’s Customer Outcomes team, explains how his early career in IT support and years at VMware led him (back) to the DEX space. We explore why VDI solved many problems for IT without necessarily improving life for employees, and why operationalisation remains the hardest part of DEX success. Scott also introduces Nexthink’s Navigator methodology, its five pillars of people, process, technology, value and communication, and how it helps organisations turn DEXOps ambition into...
2026-09-0841 minThe DEX Show: A Show for IT Change MakersThe DEX Value Engine: Inside Nexthink Professional Services | Bryan HunterWhat happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in Nexthink Professional Services, joins the show to reveal where the rubber really meets the road. Drawing on his experience both as a former Nexthink customer and now advisor, Bryan explores how Professional Services accelerates time to value and turns customer challenges into innovations. He shares a hardware refresh approach now deployed across dozens of customers, combining device age, experience and personas to predict replacement needs, alongside creative work in software licensing, Flow, Spark and AI—and explains why su...
2026-08-1827 minThe DEX Show: A Show for IT Change MakersCreative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices.In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement.
2026-07-2036 minThe DEX Show: A Show for IT Change Makers"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew RobertsonFresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience.Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s cultur...
2026-06-2330 minThe DEX Show: A Show for IT Change MakersRude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI LabsIn this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era.
2026-05-1236 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes: Nexthink Drops Spark!! Big News (+ Emotions)The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support.A fittingly forward-facing send-off for a Reality Bytes and Nexthink legend. Learn more about Spark here: https://nexthink.com/platform/spark
2026-01-2719 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes: The DEX Equation (Productivity Savings + Nexthink's $3bn Milestone)This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.In addition, the team acknowledge the various huge milestones in the air, from the show's approaching 200th episode, to Nexthink's new $3bn dollar valuation and investment. Download The First...
2025-10-2824 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes: Jon Leighton Returns! How Community Continues to Shape DEXHead of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX).Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.Learn more about becoming a Nexthink Ambassadors here: https://nexthink.com/nexthink-ambassador
2025-10-1524 minThe DEX Show: A Show for IT Change Makers🎤🎤 Live in London: Adoption & AI Confessions @ Nexthink ExperienceTim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise. Plus, the audience gets involved in a hilarious round of AI Confessions—revealing just how far they’ve alr...
2025-10-0734 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds.Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a fo...
2025-04-1524 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience.You’ll hear: 🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst🧠 Why teaching AI to reason (not just autocomplete) is the next frontier📊 Assist’s upcoming capabil...
2025-04-0138 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large.We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX).Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in...
2025-03-0427 minThe DEX Show: A Show for IT Change MakersThe DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live Event)In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan.Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to in...
2025-02-1149 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy PhilpIn this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies.Learn more about VDI Experience hereWatch Nexthink Experience 25 presentations on-demand here Read the Nexthink r...
2025-02-0424 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all.Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com...
2025-01-2122 minThe DEX Show: A Show for IT Change MakersCode Breaker: A Rare Conversation with Legendary Tech Historian Charles Petzold ✨This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian.Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI.Whether you’re a lon...
2025-01-1458 minThe DEX Show: A Show for IT Change Makers🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it!Listen to Sam, Tim and Tom...
2025-01-0738 minThe DEX Show: A Show for IT Change MakersReality Bytes #58: "Exhale" (2024 in review)In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application.Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read...
2024-12-1721 minThe DEX Show: A Show for IT Change MakersOFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHTIn this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions ac...
2024-12-1043 minThe DEX Show: A Show for IT Change MakersReality Bytes #57: DEX and Cybersecurity: Proactively Building TrustThis episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection.Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The...
2024-12-0331 minThe DEX Show: A Show for IT Change MakersThe Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work.Don’t miss Phil's thoughts on "virtual first, but not placeless."Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)...
2024-11-2634 minThe DEX Show: A Show for IT Change MakersReality Bytes #56: Mission Critical: How DEX Enhances Federal Government ITIn this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations.Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isn’t just a luxury; it’s a necessity for modern government operations. Liste...
2024-11-1826 minThe DEX Show: A Show for IT Change MakersBumper episode II: DEX Show LIVE IN LONDON'S OLD EAST ENDTim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five more extremely special guests: Tim McCormack (Team Lead, Edward Jones)Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank) Dhan Pandya (Head of End User Experience, Tokio Marine)Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL)It's a video episode too – that be able to watch...
2024-11-1246 minThe DEX Show: A Show for IT Change MakersBumper episode: DEX Show LIVE IN BOSTONTim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests:Matt Campbell (Product Owner – End User Productivity and Compute, Viasat Inc.)Andrew Sanchez (Desktop Support Analyst II, Vituity)Trent Garewal (Sr IT Professional, Kimley-Horn)Steve Massman (Systems Architect, Veterans United)It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun ep...
2024-10-2944 minThe DEX Show: A Show for IT Change MakersReality Bytes #55: The Death (and Rebirth) of the Service DeskThe Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.'Download the free new report right hereRegister now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFo...
2024-10-2226 minThe DEX Show: A Show for IT Change MakersFrom Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP)Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster.Tune in for insights into IoT, smart offices, and the evolving digital workplace.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy...
2024-09-2427 minThe DEX Show: A Show for IT Change MakersReality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Robertson)In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard.Download a free copy of the Gartner® Magic Quadrant™ for...
2024-09-0425 minThe DEX Show: A Show for IT Change MakersMoneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthink’s approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DE...
2024-08-0623 minThe DEX Show: A Show for IT Change MakersEMERGENCY POD: Observability, Preventative IT & the CrowdStrike IncidentIn this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the faulty CrowdStrike Falcon update, and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities.This is a must-listen, and an amazing testimony to the power of DEX.Read Gaurang’s article hereRegister now for Nexthink Experience 24 in Bost...
2024-07-2328 minThe DEX Show: A Show for IT Change MakersReality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dahl)Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytes’ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down the significance of the marrriage of DAP and DEX, the digital adoption challenges in the modern workplace, and much more besides… Find out more about Nexthink Adopt here.Register now for Nexthink Experience 24 in Boston (15-16 Oct...
2024-07-0923 minThe DEX Show: A Show for IT Change MakersReality Bytes #47: Eliza to Neural Networks: The AI Workplace JourneyWelcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by Megan Brake's brilliant article on the Nexthink blog, we explore the origins and evolution of AI, from early sci-fi imaginings and Alan Turing's theoretical work to the Dartmouth Conference's pioneering research. The team discusses the first interactive chatbot, Eliza, and the progression from rules-based systems to today's neural networks and machine learning. Read "The History of AI in the Workplace" by Megan Brake here on the Nexthink blog.
2024-06-2529 minThe DEX Show: A Show for IT Change MakersReality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi)In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to leading AI initiatives at Nexthink. Kafsi explains his long-standing passion for AI, describing it as a field where technology feels like magic. He emphasizes the importance of AI in creating personalized digital experiences for employees and envisions AI-driven tools enhancing IT support. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Fo...
2024-06-1031 minThe DEX Show: A Show for IT Change MakersEARTH DAY SPECIAL: Sustainability in the Digital Age (w/ Raphael Anthamatten and Nina Zellweger)In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations. Happy Earth Day!Explore Sustainable IT with Nexthink here (https://www.nexthink.com/solutions/sustainable-it)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe t...
2024-04-2226 minThe DEX Show: A Show for IT Change MakersDigital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian)In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian.Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together. Read more about the acquisition here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or...
2024-02-1427 minThe DEX Show: A Show for IT Change MakersReality Bytes #36: DEX innovation in 2024 (w/ Sam Gantner)It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what better way to open our famous show-within-a-show-within-a-show for 2024?Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends, and gives some fascinating sneak peeks into Nexthink's plans and ambitions for the new year, including (of course) some very exciting insights into product and technology developments.Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
2024-01-2326 minThe DEX Show: A Show for IT Change MakersDEX, Flow... and 750,000 endpoints (w/ Accenture)Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their approach to defining a good user experience.It's a must-listen and a great way to kick off another year of the DEX Show...Find out more about the incredible Nexthink Flow here: ht...
2024-01-0444 minThe DEX Show: A Show for IT Change MakersBONUS EPISODE: The Invention of DEX (w/ Pedro Bados & Yassine Zaied)OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink.We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rendered the conversation (we hope) both listenable and enjoyable, and it's such a clinching theme for 2023 (when DEX has grown so much in stature and reach) that we wanted to share...
2023-12-1935 minThe DEX Show: A Show for IT Change MakersReality Bytes #32: The State of the DEX Industry ReportA lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers and 1,000 employees.There's also exclusive news regarding upcoming new additions to Nexthink's amazing DEX Management Certification series. Download the DEX Industry Report survey here: https://nexthink.com/resource/ga...
2023-10-1026 minThe DEX Show: A Show for IT Change MakersReality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently. Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 s...
2023-09-2528 minThe DEX Show: A Show for IT Change MakersReality Bytes #27: Engineering Infinity (w/ Julien Machon)In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different aspects that contribute to a successful product. Julien discusses his role at Nexthink, which is focussed on web applications, UI consistency, and live dashboards. They consider the main challenges faced by IT engineers, with Julien emphasizing the importance of customer feedback and the satisfaction to be had creating solutions that make people's lives easier. The episode also highlights the vibrant culture at Nexthink...
2023-08-0122 minThe DEX Show: A Show for IT Change MakersReality Bytes #23 – Introducing Nexthink Assist w/ Paul GentileLast month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.The team discuss: The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teamsHow such capabilities are grounded in the original principles of Digital Employee Ex...
2023-06-0629 minThe DEX Show: A Show for IT Change MakersThe Impact of Technology on Healthcare w/ Jonathan Butz (Nexthink)If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care. In today’s episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.We discuss:
2023-01-0425 minThe DEX Show: A Show for IT Change MakersReality Bytes #12 – The End-of-Year Special!For the final time in 2022, welcome back to Reality Bytes!Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshaw...
2022-12-1327 minThe DEX Show: A Show for IT Change MakersA Deeper Dive into Circular EconomicsIn a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.We discuss:Common misconceptions around circular economyThe function of product passportsRe-evaluating values when developing technologyFor more amazing DEX content, including podcasts, articles and ex...
2022-12-0624 minThe DEX Show: A Show for IT Change MakersReality Bytes #11 – The New-Age Genius BarThe Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:· One company’s innovative version of Genius Bar-style IT service in the workplace.· How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures.· Cutting costs without sacrifi...
2022-11-2822 minThe DEX Show: A Show for IT Change MakersHow the Digital Workspace Became the Essential Workplace (Digital Workplace Group)In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement. But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space. We discuss: DWG’s origin and the secret to building community The digital experience from an employee standpoint The uncertainty around the hybrid workspace. For more amazing DEX content, in...
2022-11-2232 minThe DEX Show: A Show for IT Change MakersReality Bytes #10 - Are You Experienced?In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both togetherSam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Evers...
2022-11-1521 minThe DEX Show: A Show for IT Change MakersExperience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:How old-fashioned business models can evolve rapidly in the era of digitization.Why digital employee experience and customer experience are two sides of the same coin.
2022-11-0824 minThe DEX Show: A Show for IT Change MakersReality Bytes #9 – The New York Hot DogWhat can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:Digital dexterity and how to close the skills gaps among digital employees.How data is being used to optimiz...
2022-11-0122 minThe DEX Show: A Show for IT Change MakersIT + HR: The Partnership Driving the Future of Work w/ Sally Winston (Qualtrics)This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:· CIOs and CHROs joining forces to tackle technology challenges· Why companies are prioritizing employee experience over customer experience· Combining experience data with operational data for smarter decision-makingWant to hear more from...
2022-10-2521 minThe DEX Show: A Show for IT Change MakersReality Bytes #8: Survey Secrets & the Death of the 9-to-5Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it. Join the team as they answer:Is work-life integration replacing work-life balance?Can IT really manage a workplace where employees set their own hours?What makes an employee sentiment survey successful...
2022-10-1825 minThe DEX Show: A Show for IT Change MakersCIOs through the Great Resignation w/ Martha HellerIn today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.We discuss:The impact of The Great Resignation on CIOs as leaders and resourcesWhat’s next as CIOs plan for the future within t...
2022-10-1328 minThe DEX Show: A Show for IT Change MakersReality Bytes #7 – Do believe the (DEX) hype?Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.Listen to the team cover the following questions:To what extent DEX is a transformative set of capabilities, rather than just flavor of the monthHow to select between DEX tools in a concrete, confident fashionWhat the essence of DEX i...
2022-10-0413 minThe DEX Show: A Show for IT Change MakersTransforming the Workplace Through Employee ExperienceIn today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.We discuss:Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencingThe secret to ensuring ongoing transformation is successful through growth and changeCultivating adaptability within an organization For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX...
2022-09-2720 minThe DEX Show: A Show for IT Change MakersReality Bytes #6 – From the Classroom to the C-SuiteWelcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over rec...
2022-09-2020 minThe DEX Show: A Show for IT Change MakersTop 5 Experience Enablers w/ Andrew Hewitt (Forrester)What do you need to provide a great digital employee experience?In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.Join us as we break down the top 5 capabilities you need from your DEX t...
2022-09-1330 minThe DEX Show: A Show for IT Change MakersReality Bytes #5: AI & the Application AvalancheWelcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike:SaaS Sprawl and what happens when too many apps flood the digital workplace.Automation anxiety: how do IT pros really feel about AI and automation?For more amazing DEX content, including...
2022-09-0617 minThe DEX Show: A Show for IT Change MakersThe Future of Work w/ Kelly Monahan (Meta)Do you ever wish you had a crystal ball to get a glimpse of what your future might look like? Well if you’re wondering about your workplace, you’ve come to the right show. In today’s episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remote or hybrid work, new challenges present themselves all the time. But the key to success is getting people to think differen...
2022-08-3027 minThe DEX Show: A Show for IT Change MakersReality Bytes #4 – Great Experiences on Sysadmin SubredditsWelcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today.In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics:What does the money value of time (MVT) concept tell us about modern IT?How much of a role should IT play in training end users to get the most out of their technology?Check out Alan Nance’s article on MVT here and listen to his DEX Show appearance here. For more amazing DEX content...
2022-08-2319 minThe DEX Show: A Show for IT Change Makers“The Wright Side of History” w/ Geoff WrightIn today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great ResignationWe discuss:Implementing sustainable computing initiativesThe immediate measures of energy conservation in organizations with Green ITBeing environmentally conscious without impeding employee’s productivity and needsFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like...
2022-08-1735 minThe DEX Show: A Show for IT Change MakersReality Bytes #3 – IT’s shadowy experiencesWelcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. In this episode, the DEX Hub’s Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom:Employees bringing their own apps to work The at-work experiences of the IT pros themselves! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.next...
2022-08-0917 minThe DEX Show: A Show for IT Change MakersThe Great Reset: a Crystal Ball Emergency w/ Alan NanceThe Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee’s experience. In today’s episode, we’ll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as we chat about the impact of the great resignation on the IT industry and what the landscape will look in the coming years as...
2022-08-0228 minThe DEX Show: A Show for IT Change MakersReality Bytes #2 – Across Disparate CloudsWelcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX.In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the following juicy topics:Flexible workplace preferencesPersonas, HR & IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nex...
2022-07-2620 minThe DEX Show: A Show for IT Change MakersThe Power of The Team w/ Mary PatryIn the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy. The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this. Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health. We discuss: Moving from the triage approach of IT needs to prescriptive and preventati...
2022-07-1925 minThe DEX Show: A Show for IT Change MakersReality Bytes #1 – Browsing for Your FlowWelcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX. In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics:Chrome in the workplace IT & the Flow State For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (de...
2022-07-1223 minThe DEX Show: A Show for IT Change MakersDelete the Distance: Greeting a True Employee and User ExperienceFor years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle. Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run. However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive? In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the empl...
2022-07-0517 minThe DEX Show: A Show for IT Change MakersRevolutionizing Workflow Integrations w/ Rami HusseiniIf the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally. The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change th...
2022-06-2117 minThe DEX Show: A Show for IT Change MakersFrom Computer People to Politicians: Psychology in IT w/ Oriana Ott (Nexthink)One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier. The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology. In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data. We discuss:Why IT has shifted from strictly computer-facing to incorporating more human factorsWhat qualit...
2022-06-0717 minThe DEX Show: A Show for IT Change MakersChanging the Narrative of GreenwashingThere are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. We disc...
2022-05-2424 minThe DEX Show: A Show for IT Change MakersTouring the Workplace of the Future w/ Mike Kenny & Sam HolzmanNew immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications. Plus, we also have Sam Holzman, the writer and editor of all the fascinating cont...
2022-05-1032 minThe DEX Show: A Show for IT Change MakersDigital Employee Experience for Dummies w/ Tim FlowerTraveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX. In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies. We discuss:The history of DEX and how it came to be what...
2022-04-2626 minThe DEX Show: A Show for IT Change MakersTech & Inclusivity w/ Antonio Santos (ATOS)Disability inclusion continues to be a focus for change in evolving workforces. The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment. But, what changes have been made and what still needs to change globally? Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic. We discuss:The intersection of technology and inclusivity Leading with values internally and externallyHow storytelling can har...
2022-04-1223 minThe DEX Show: A Show for IT Change MakersThe physical workplace vs. the digital workspace w/ Christian Reilly (Citrix)The only constant is change. At least, that's how members of the workforce have felt over the last few years.We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.Welcome to the modern workplace. Is it here to stay?Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.We discuss:The ‘New Now’How younger generations feel about remote workConsumer constructs in IT For more amazing DEX content...
2022-03-2930 minThe DEX Show: A Show for IT Change MakersArchitects of Flow w/ Jonathan Roberts (Forrester)IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.But it requires nothing less than a revolution.Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business. We discuss:Highly engaged and burnt out employees nicknamed “tired rockstars”The connection between burnout/engagement and technologyThe evolving, amoeba-shaped definition for the workplaceHo...
2022-03-1526 minThe DEX Show: A Show for IT Change MakersOut with the New: Extending Hardware Lifecycles w/ Barbara Matoe & Mary Anne CacciolaWhen we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement. But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended? This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hard...
2022-03-0127 minThe DEX Show: A Show for IT Change MakersGood Night, Smartphone: A Chat About Burnout w/ Arianna HuffingtonBurnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. The process starts with setting clear boundaries around work and technology. Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. Join us as we discuss: - The p...
2022-02-1520 minThe DEX Show: A Show for IT Change MakersGaming & the Future Digital Workplace w/ Johan van AmersfoortYears ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely.Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways.Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace.We discuss:- A story about how gaming le...
2022-02-0136 minThe DEX Show: A Show for IT Change MakersMeet Mr. Employee Experience w/Ben WhitterTo really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays. After all, though the employee experience is not particularly driven by technology, it is enabled by it. In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world’s leading management thinkers, to explain the relationship between the employee experience, technology, and the brand. We discuss: - Why employee experience matters to the brand. - The role technology plays - What most businesses lack from an enab...
2022-01-1826 minThe DEX Show: A Show for IT Change MakersDesktop Virtualization and Hybrid Work w/ Spencer Pitts (VMware)With the proliferation of hybrid work, the focus of IT needs to change.As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people.In fact, it’s the only path forward if IT is to remain relevant.In this episode, we’re talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today.We discuss:- The...
2022-01-0430 minThe DEX Show: A Show for IT Change Makers2021 DEX Show Year-in-IT Review w/ Geoffrey Wright (Mondelēz)We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review.We take a look at the best, the worst, and the most baffling trends that emerged in the past year.And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International. We discuss:- The defining workplace trend of 2021- Why password resets were one of the biggest IT irritations- The evolution of video conferencing fashion...
2021-12-2129 minThe DEX Show: A Show for IT Change MakersA Commodore 64 and a Screwdriver w/ Charles AraujoEverything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it’s all about.Today’s guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool.In this episode, he sets the record straight on what it should be and how to achieve it.We discuss:- Why digital transformation is less about optimization and more about experience- How to determine exactly what to automate- Th...
2021-12-0732 minThe DEX Show: A Show for IT Change MakersFinding Flow in Hogwarts w/ Adam GrantIncreasingly, we’re living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow.Clearly, flow is important. But how can we cultivate it?Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace.We discuss:
2021-11-2327 minThe DEX Show: A Show for IT Change MakersBeing Kind to Newbies: IT Community Building w/ Rod Trent (Microsoft)What makes an online community thrive? Sure there are the Reddits of the world, which boast millions of users and discourse that ranges from constructive to ghastly and everywhere in between.But in today’s time of information overload and endless online noise, can IT leaders still build small, supportive communities centered on emerging technologies?On this week’s episode, our hosts are joined by Rod Trent, Senior Cloud Security Advocate at Microsoft. With three decades of IT experience, Rod has spent the last several years building a fantastic community around Microsoft’s Azure Sentinel product. Listen...
2021-11-0932 minThe DEX Show: A Show for IT Change MakersIT and the fourth industrial revolution w/ Ravin JesuthasanTechnology is improving at a speed and scale never before seen in human history. This vast convergence of multiple different technologies has come to be known as the fourth industrial revolution.Ravin Jesuthasan, a futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer, joins the show to share what the fourth industrial revolution means for IT and the future of work.We discuss:- The attributes of the fourth industrial revolution- The democratization of work- How the relationship between HR and IT...
2021-10-2629 minThe DEX Show: A Show for IT Change MakersTim’s digital burnout intervention w/ Betsy Bula (GitLab)With the almost constant screen time we’re all facing these days between work and home lives, most of us are flirting with digital burnout. And if we aren’t, it’s probably because we’re already right smack dab in the middle of it.Due to the pandemic, we’re just not experiencing a normal level of digital engagement.Betsy Bula , All-Remote Evangelist at GitLab, join s the show to save us all from ourselves. She shares why digital burnout is becoming more prevalent and what we can do to spot it and address it.
2021-10-1229 minThe DEX Show: A Show for IT Change MakersThe Green IT Tier List w/ Rainer Karcher (Siemens)In 2020, the amount of energy consumed worldwide by data centers increased by 40% due to the pandemic. With that increase in consumption comes an increase in production of energy, which more often than not leads to an increase in carbon emissions.It’s clear to see that the more we digitize, the more we should seriously consider how green IT principles can reduce our impact on the environment.In this episode, Rainer Karcher , Global Director IT Sustainability at Siemens, ranks IT behavior from best to worst and shares how to embrace more green, more decarbonized, and more ef...
2021-09-2826 minThe DEX Show: A Show for IT Change MakersThe World’s Oldest Millennial (w/ Ben Ward)The paradigm used to be that corporate technology slowly inched its way into the consumer's hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down t...
2021-09-1436 minThe DEX Show: A Show for IT Change MakersTechnology and the Real Meaning of Productivity w/Neil MillerAs a society, we’re still shackled to this industrial-age idea of what productivity looks like. Our exploration of the potential of modern productivity has just begun, and there’s still so much we have to learn.In this episode, Neil Miller, Host of The Digital Workplace Podcast, joins us to chat about the future of productivity in the modern workplace.We discuss:- The relationship between technology and productivity- Key principles of digital productivity- Toxic digital work environments- Building a part...
2021-08-3027 minThe DEX Show: A Show for IT Change MakersThe 5 Worst Things About Working in ITWorking in IT isn't always easy. There are certain aspects of the job that can simply be maddening. In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.What we talked about:- Every project needs a problem statement- The illusion that tools will fix everything- The relevance of SLAs vs. XLAs- Technicians who do whatever they can to solve the problem
2021-07-2930 minThe DEX Show: A Show for IT Change MakersLaw and Automation w/ Slater & GordonIt’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry.In this episode, we interview Slater and Gordon Lawyers UK’s Jon Grainger, Chief Information Officer, and Dan Morton, Technology Director, about shaping the consumer experience in the legal industry with automation.What we talked about:- The evolution of digital disruption in the legal space- Destructive automation vs. creative automation- Automating self-s...
2021-06-0330 minThe DEX Show: A Show for IT Change MakersMavericks and Operators w/ Predictive AdvantageAs the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker (Productivity Director, Nexthink). In the course of a lively discussion the crew reveals:- The history and power of professional psychometric test the Predictive Index - The need for a truly tailored approach to the modern workplace – psychologically and technologically- Where Thomas and Tim fall on the Predictive Index (and how cool this make...
2021-05-1723 minThe DEX Show: A Show for IT Change MakersThree Magic Kings w/ Nexthink FoundersHow does a “crazy idea” become a unicorn company?In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick Hertzog and Vincent Bieri. In a wide-ranging conversation – both a trip down memory lane and a look to the future – the minds behind Nexthink discuss:-The idea that became Nexthink and the road to unicorn status- How workplace tech (and even the definition of work) has changed since the creation of Nexthink...
2021-04-1635 minThe DEX Show: A Show for IT Change MakersRemote-work Wireheading w/ Tom GoodwinFor better and for worse, moments in real life over the past year have probably reminded you of scenes from a sci-fi movie. Is our virtual world becoming our reality – or has that already happened? In today’s episode, Tim Flower and Thomas McGrath of Nexthink speak with Tom Goodwin, author, columnist, and founding member of Wharton’s Future of Advertising board. They had an insightful and free-flowing conversation about the dynamic between advancing technology and human behavior, as well as… - How the pandemic highlighted the psychological impact of modern technology - Questioning t...
2021-03-2333 minThe DEX Show: A Show for IT Change MakersA Human Approach to the Future of Work w/Paul Hardy and David D'AgostinoToday, Paul Hardy, Evangelist, Chief Innovation Office at ServiceNow and David D'Agostino, ITSM Practice Lead at Nexthink cover this and much more on episode 7 of Digital Employee Experience. This discussion focused on the future of the digital workplace and...- How the measure of success has shifted since working from home- The power integration of services can have on your employees and business- Where your business can improve their human first approach Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For mo...
2021-03-0331 minThe DEX Show: A Show for IT Change MakersAn Imperative Year for IT Backed by Data w/Dion HinchcliffeWhy was 2020 the most imperative year for the digital employee experience?Today, Dion Hinchcliffe, VP and Principal Analyst at Constellation Research, Inc. and Sean Malvey, Content Manager at Nexthink cover this and much more on episode 6 of Digital Employee Experience. This discussion focused on what IT leaders are thinking and...- How are IT leaders prioritizing the digital employee experience? - What are companies doing to advance their digital employee experience?- Where can IT leaders go to hear what their peers are thinking?Here is the Nexthink Pulse Report...
2021-02-2315 minThe DEX Show: A Show for IT Change MakersAristotle in the Digital Workplace w/Dr. Brennan JacobyHow does a modern day philosopher think about your digital workplace? Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, on episode 5 of Digital Employee Experience for a spirited chat focused on the pursuit of truth in a digital workplace. They talked about…- Balancing modern day work and philosophy - The Virtues of Virtual report by Philosophy at Work- Clarity and the power of controlling your mindset Click here for Nexthink’s ne...
2021-01-2831 minThe DEX Show: A Show for IT Change MakersIT Insights as a Cornerstone of Company Culture w/Gil CohenWhy do we continue to treat employees as if we are in the Second Industrial Revolution? How can we use personal insights to make decisions? What are ways to strike the perfect balance between work from home and in the office?These are a few of the many burning questions answered on today’s show.In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Gil Cohen, Founder of Employee Experience Design. Today we had a conversation around...- How company culture is an experience felt individually and not by the ma...
2021-01-0615 minThe DEX Show: A Show for IT Change MakersHolistic Technology Experience Management w/Andrew HewittA strong IT team, IT leaders, and IT insights are needed now more than ever with growing remote working environments across the globe.Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Andrew Hewitt, a Forrester Analyst, on episode 1 of Digital Employee Experience for a dynamic discussion on trends across the industry. They talked about...- A holistic outlook on the IT landscape and IT decision-makers- The Q4 2020 Forrester’s New Wave Report- Future job descriptions, skills, and landscapes for IT Professionals Fo...
2020-12-0925 minThe DEX Show: A Show for IT Change MakersThe Art and Science of Digital Employee Experience w/Alan NanceIn this episode, Tim Flower and Thomas McGrath of Nexthink invite Alan Nance, Co-Founder of CitrusCollab, to episode 2 of the Digital Employee Experience podcast. This conversation focused on moving the needle for IT in your organization based on experiences over metrics and...- IT experiences generationally from Baby Boomers to Gen Z- Measuring cumulative IT experiences over time- Micro experiences, experience architecture, and experience personasFor more information on IT support for distributed workforces, Nexthink has an eBook for listeners of today’s show. For more information, head over to nexthink.co...
2020-12-0919 minThe DEX Show: A Show for IT Change MakersCIOs in the Age of Experience w/Martha HellerCompanies have adopted, improved, and innovated technologically to fit business needs for hundreds of years. Now, we are living in a moment that will be historic as CIOs move entire companies from on-prem to online. In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Martha Heller, CEO of Heller Search Associates, on episode 3 of the Digital Employee Experience podcast. After speaking with numerous CIOs before and during the pandemic, Martha shares what she has seen on the front lines of these executive roles and...- The CIO Paradox - Digital Transformation as...
2020-12-0923 min