Shows
The DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: Nexthink Drops Spark!! Big News (+ Emotions)The full panel comes together to mark Tim Flowerâs final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support.A fittingly forward-facing send-off for a Reality Bytes and Nexthink legend. Learn more about Spark here: https://nexthink.com/platform/sparkÂ
2026-01-2719 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: The DEX Equation (Productivity Savings + Nexthink's $3bn Milestone)This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthinkâs first Workplace Productivity Report, âCracking the DEX Equation.â Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience â revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.In addition, the team acknowledge the various huge milestones in the air, from the show's approaching 200th episode, to Nexthink's new $3bn dollar valuation and investment. Download The First...
2025-10-2824 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: Jon Leighton Returns! How Community Continues to Shape DEXHead of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX).Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthinkâs Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.Learn more about becoming a Nexthink Ambassadors here: https://nexthink.com/nexthink-ambassadorÂ
2025-10-1524 minThe DEX Show: A Show for IT Change Makersđ¤đ¤ Live in London: Adoption & AI Confessions @ Nexthink ExperienceTim and Tom are back with another special DEX Show Live!ârecorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise. Plus, the audience gets involved in a hilarious round of AI Confessionsârevealing just how far theyâve alr...
2025-10-0734 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: How AI Drive Will Help YOU Win the AI Race (w/ Matt Rose)In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscapeâbringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.If youâve wondered how to move beyond AI experimentation to true business value, this is an episode you need to hear.
2025-09-1535 minThe DEX Show: A Show for IT Change MakersDEXOps in Action: Building an Experience Operations Center đď¸ (w/ Atos)In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)âa real-time, proactive extension of traditional IT operations built on Nexthink Infinity.From Atosâ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skil...
2025-07-0119 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: XLA 2.0 â The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. Listen to Alan Nance on XLAs hereDownload part 1, 'Transformation: Driving Adoption, Productivity, a...
2025-05-1326 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: Welcome to the Machine â Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter⌠but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilitiesâfrom identifying key experience trends to generating strategic cost-saving recommendations in seconds.Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query toolâitâs an analyst, a guide, and a fo...
2025-04-1524 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime đThis very special Reality Bytes explores one of Nexthinkâs most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) â and what it means for the future of digital employee experience.Youâll hear: đ How Nexthink Assist evolved from a query generator into a true DEX analystđ§ Why teaching AI to reason (not just autocomplete) is the next frontierđ Assistâs upcoming capabil...
2025-04-0138 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele đThis fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large.We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX).Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in...
2025-03-0427 minThe DEX Show: A Show for IT Change MakersDigital Adoption at (Immense) Scale w/ Anthony Firmin đđĽHow do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. đĄIn this episode, Anthony breaks down:â
The power of data-driven adoption strategies đâ
Why one-size-fits-all approaches failâand how to fix them đŻâ
The role of AI in hyper-personalized digital adoption đ¤â
How IT and HR must collaborate to elevate employee experience đźâ
Lessons from one of the worldâs largest MS Teams adoption projects đAn unmissable episode for anyone navigating digital transformation in 2025...
2025-02-2532 minThe DEX Show: A Show for IT Change MakersThe DEX Leadership Guide with Jacob Morgan đ (Exclusive Ambassador Live Event)In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episodeâit's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan.Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to in...
2025-02-1149 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes #61 VDI Experience is HERE! đ with Andy PhilpIn this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies.Learn more about VDI Experience hereWatch Nexthink Experience 25 presentations on-demand here Read the Nexthink r...
2025-02-0424 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes #60: Productivity vs. Efficiency đJoin the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all.Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. đĄWatch Nexthink Experience 25 presentations on-demand here (https://nexthink.com...
2025-01-2122 minThe DEX Show: A Show for IT Change MakersCode Breaker: A Rare Conversation with Legendary Tech Historian Charles Petzold â¨This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian.Discover the stories behind Charlesâ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potentialâand challengesâof AI.Whether youâre a lon...
2025-01-1458 minThe DEX Show: A Show for IT Change Makersđď¸ Reality Bytes #59: First Episode of 2025 with Sam Gantner! đHappy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthinkâs Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthinkâs game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. Itâs an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Donât miss it!Listen to Sam, Tim and Tom...
2025-01-0738 minThe DEX Show: A Show for IT Change MakersReality Bytes #58: "Exhale" (2024 in review)In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application.Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read...
2024-12-1721 minThe DEX Show: A Show for IT Change MakersOFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHTIn this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Donât miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions ac...
2024-12-1043 minThe DEX Show: A Show for IT Change MakersReality Bytes #57: DEX and Cybersecurity: Proactively Building TrustThis episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection.Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The...
2024-12-0331 minThe DEX Show: A Show for IT Change MakersThe Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work.Donât miss Phil's thoughts on "virtual first, but not placeless."Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)...
2024-11-2634 minThe DEX Show: A Show for IT Change MakersReality Bytes #56: Mission Critical: How DEX Enhances Federal Government ITIn this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthinkâs Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations.Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isnât just a luxury; itâs a necessity for modern government operations. Liste...
2024-11-1826 minThe DEX Show: A Show for IT Change MakersBumper episode II: DEX Show LIVE IN LONDON'S OLD EAST ENDTim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the cityâs East End, with five more extremely special guests:Â Tim McCormack (Team Lead, Edward Jones)Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank)Â Dhan Pandya (Head of End User Experience, Tokio Marine)Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL)It's a video episode too â that be able to watch...
2024-11-1246 minThe DEX Show: A Show for IT Change MakersBumper episode: DEX Show LIVE IN BOSTONTim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests:Matt Campbell (Product Owner â End User Productivity and Compute, Viasat Inc.)Andrew Sanchez (Desktop Support Analyst II, Vituity)Trent Garewal (Sr IT Professional, Kimley-Horn)Steve Massman (Systems Architect, Veterans United)It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun ep...
2024-10-2944 minThe DEX Show: A Show for IT Change MakersReality Bytes #55: The Death (and Rebirth) of the Service DeskThe Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.'Download the free new report right hereRegister now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the GartnerŽ Magic Quadrant⢠for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave⢠report hereFo...
2024-10-2226 minThe DEX Show: A Show for IT Change MakersFrom Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP)Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster.Tune in for insights into IoT, smart offices, and the evolving digital workplace.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy...
2024-09-2427 minThe DEX Show: A Show for IT Change MakersReality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Robertson)In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard.Download a free copy of the GartnerŽ Magic Quadrant⢠for...
2024-09-0425 minThe DEX Show: A Show for IT Change MakersMoneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthinkâs approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DE...
2024-08-0623 minThe DEX Show: A Show for IT Change MakersEMERGENCY POD: Observability, Preventative IT & the CrowdStrike IncidentIn this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the  faulty CrowdStrike Falcon update,  and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities.This is a must-listen, and an amazing testimony to the power of DEX.Read Gaurangâs article hereRegister now for Nexthink Experience 24 in Bost...
2024-07-2328 minThe DEX Show: A Show for IT Change MakersReality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dahl)Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytesâ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down the significance of the marrriage of DAP and DEX, the digital adoption challenges in the modern workplace, and much more besidesâŚÂ Find out more about Nexthink Adopt here.Register now for Nexthink Experience 24 in Boston (15-16 Oct...
2024-07-0923 minThe DEX Show: A Show for IT Change MakersReality Bytes #47: Eliza to Neural Networks: The AI Workplace JourneyWelcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by Megan Brake's brilliant article on the Nexthink blog, we explore the origins and evolution of AI, from early sci-fi imaginings and Alan Turing's theoretical work to the Dartmouth Conference's pioneering research. The team discusses the first interactive chatbot, Eliza, and the progression from rules-based systems to today's neural networks and machine learning. Read "The History of AI in the Workplace" by Megan Brake here on the Nexthink blog.
2024-06-2529 minThe DEX Show: A Show for IT Change MakersReality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi)In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to leading AI initiatives at Nexthink. Kafsi explains his long-standing passion for AI, describing it as a field where technology feels like magic. He emphasizes the importance of AI in creating personalized digital experiences for employees and envisions AI-driven tools enhancing IT support.  Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Fo...
2024-06-1031 minThe DEX Show: A Show for IT Change MakersEARTH DAY SPECIAL: Sustainability in the Digital Age (w/ Raphael Anthamatten and Nina Zellweger)In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations. Â Happy Earth Day!Explore Sustainable IT with Nexthink here (https://www.nexthink.com/solutions/sustainable-it)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe t...
2024-04-2226 minThe DEX Show: A Show for IT Change MakersDigital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian)In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian.Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together. Read more about the acquisition here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or...
2024-02-1427 minThe DEX Show: A Show for IT Change MakersReality Bytes #36: DEX innovation in 2024 (w/ Sam Gantner)Itâs always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table â and what better way to open our famous show-within-a-show-within-a-show for 2024?Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends, and gives some fascinating sneak peeks into Nexthink's plans and ambitions for the new year, including (of course) some very exciting insights into product and technology developments.Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
2024-01-2326 minThe DEX Show: A Show for IT Change MakersDEX, Flow... and 750,000 endpoints (w/ Accenture)Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthinkâs much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their approach to defining a good user experience.It's a must-listen and a great way to kick off another year of the DEX Show...Find out more about the incredible Nexthink Flow here: ht...
2024-01-0444 min