Shows
The Brand Humanity ShowHow to Lead Human-First in an AI World (w/ Nick Mehta)After 13 years building Gainsight and pioneering the Customer Success movement, Nick Mehta sits down with Anthony Kennada and Scott Salkin for his first in-depth conversation since stepping down as CEO — and it’s a masterclass in what it means to lead with humanity in a world being rewritten by AI.They explore the full arc of Nick’s journey — from defining “human-first” leadership and shaping company culture around vulnerability, to learning how to let go, face adversity, and rediscover identity on the other side of success. Nick opens up about what transition really feels like, the my...
2025-11-0754 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s UncertaintyA few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also t...
2025-09-0145 min
The Startup CEO ShowHow This CEO Built a Movement, Not Just a Company with Nick MehtaIn this insightful episode of the Startup CEO Show, host Mark MacLeod sits down with Nick Mehta, co-founder and CEO of Gainsight, to explore the journey of building a category-defining company. Mehta shares how Gainsight played a pivotal role in creating the customer success profession and job category, transforming how businesses approach customer retention in the SaaS world. The conversation delves into Gainsight's funding history, with Mehta offering valuable perspectives on navigating relationships with top-tier venture capital firms and aligning expectations. He provides a candid look at the challenges of scaling a startup while maintaining a strong company culture...
2025-07-2147 min
Get Paid with Manny MedinaAgent Talk #11 - Nick Mehta (Gainsight) - Most SaaS companies will die in the AI revolutionNick Mehta, Gainsight’s CEO, didn't mince words in our latest conversation. He says the entire enterprise software model we've built over the past 20 years is fundamentally broken.What doesn’t work about SaaS anymore?The model that made Salesforce, Workday, and countless others into tech giants? According to Nick, it doesn't work anymore:"We bring in data from disparate systems, we use some kind of ETL to combine it, we have rules that say if this, then that, we have workflow for humans to take action, and then reports for managers. I argu...
2025-04-3037 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 794: The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta SaaStr 794: The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta Nick Mehta is the CEO of Gainsight, the customer success platform that helps businesses deliver value to customers and drive scalable growth. Over the past 12 years, Nick has met with more than 5,000 companies and hundreds of investors, becoming one of the foremost authorities on customer success strategies. In this engaging presentation, Nick discusses the crucial role of customer success in driving business growth and securing investments. He breaks down the top 10 questions investors grill companies about, covering key metrics like net retention, gross retention, and ea...
2025-03-1435 min
Quality TimeHow Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of GainsightIn this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth.As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing...
2025-02-0651 min
The LeadrPulse PodcastBuild a Culture That Thrives in Any Economy with Nich Mehta, CEO of GainsightOver the past three weeks, you’ve experienced the brilliance of Nick Mehta, CEO of Gainsight. Now, it’s time to dive into the full, unedited interview between Nick and Matt Tresidder, CEO of Leadr.Nick shares actionable strategies and insights for becoming an award-winning leader who retains top talent—even in challenging times.🎯 Here’s What You’ll Learn:The secret sauce to building an award-winning culture, even during downturns.Why humility and transparency are must-haves for effective leadership.The power of connecting with customers to make better decisions.The #1 weekly practice that boosts team t...
2025-01-3013 minThe LeadrPulse PodcastWhy Most Aspiring Leaders Fail—and How to Avoid It with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we welcome back Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick is no stranger to leadership success, having been named Entrepreneur of the Year for Northern California and leading Gainsight to become one of Glassdoor’s Best Places to Work.In this episode, Nick shares his top three tips for aspiring leaders, dives into the mindset shifts that every leader needs, and reveals how responsiveness can give you a competitive edge.What You’ll Learn in This EpisodeTip 1: Be super responsive and be there for people...
2025-01-2309 minThe LeadrPulse PodcastThe Email Hack That’s Transforming Leadership Transparency with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we’re joined by Nick Mehta, CEO of Gainsight and Entrepreneur of the Year for Northern California. Nick pulls back the curtain on his leadership practices, sharing how he keeps his team engaged, transparent, and connected through intentional communication and customer focus.Nick dives into:His #1 weekly practice that boosts transparency and trust on his team.Why customer connection is critical for decision-making.A framework for CEOs to reflect and connect with their team.Co-hosts Matt Tresidder, Leadr CEO, and Holly Tate, Leadr CMO, continue the conversation with some mi...
2025-01-1612 minThe LeadrPulse PodcastHow This SaaS CEO Cracked the Code for Workplace Success 🌶️ with Nick Mehta, CEO of GainsightThis week, we welcome one of the most impressive CEO’s in SaaS to the LeadrPulse Podcast: Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick has achieved some serious accolades, including:Named one of the Top SaaS CEOs by the Software Report three years running.Honored as one of the Top CEOs of 2018 by Comparably.Finalist for EY’s Entrepreneur of the Year.And Gainsight won Glassdoor’s 2023 Best Places to Work.Of course, our first question was, how do you do it?In this episode, Nick sits down with Leadr CEO Matt...
2025-01-0918 min
ToplineE86: How Customer Success Drives Business Growth with Gainsight CEO Nick MehtaThis week on Topline, Sam, AJ, and Asad sit down with Nick Mehta, CEO of Gainsight, to discuss the evolution of customer success (CS) and its growing impact on business strategy. Nick explains why sustained investment in CS is crucial, how customer success managers can thrive by combining technical and commercial skills, and the role AI plays in transforming customer interactions. The episode also delves into how pricing models shape CS strategy and what the future holds for AI-driven customer engagement. Topline by Pavilion is also proud to debut The Revenue Leadership Podcast with Kyle Norton. Listen n...
2024-12-011h 01
Not Another CEO PodcastThe One Thing Top CEOs Would Do Again - Not Another CEO Podcast - Episode #19David begins every interview with a simple question:What is one thing you’ve done, big or small, that’s had the biggest impact on your company and you’d do again if you’re CEO of another company in the future?In today’s special episode, we will be looking back at the answers given to this question. Dive in with us as we hear how all 19 CEOs that David has interviewed discuss what they would do again in their next venture!We will be st...
2024-11-262h 07
Orbit - An Hg software leadership podcastVulnerability as strength in business: Nick Mehta of GainsightIn this enlightening episode of the Hg podcast series Orbit, host Joe Jefferies converses with Nick Mehta, the long-standing CEO of Gainsight, about the intersection of vulnerability and leadership in building a successful software company.
Nick candidly describes his philosophy of "human-first" leadership, which has become a cornerstone of Gainsight's culture. He recounts his journey from childhood ambitions instilled by his father to the challenges he faced fitting in, and how these experiences shaped his transparent and authentic approach to leadership, coining the term "Nick 2.0" to signify his evolution. This transformation involved embracing openness and candidness, not just personally but...
2024-11-0737 min
Sound Bites with Bill BinchNick Mehta: Applying ‘Honey Badger’ Determination to SaaS GrowthIn this episode of “Sound Bites” with Bill Binch, Bill is joined by Nick Mehta, CEO of Gainsight.*Nick shares his insights on embracing vulnerability in leadership, the importance of evolving as a CEO, navigating the challenges of scaling a SaaS business and how adopting a honey badger mentality drives relentless growth.00:59 Meet Nick Mehta: Education and Career Highlights05:03 Dunning Kruger Effect and Leadership Lessons14:45 Succession Planning and Leadership23:36 Hiring Challenges and Self-Awareness27:07 Reinvention and Personal Growth30:28 Balancing Fun and Seriousness in Lead...
2024-10-1744 min
SaaShimiSeason C - Ep. 6: Nick Mehta, CEO of Gainsight, on Creating a New Product Category + Past, Present, and Future of Customer SuccessNick discusses early days of Gainsight and how they were able to build a new product category - Customer Success - that since has become inseparable from SaaS.BIONick Mehta has been Chief Executive Officer of Gainsight, a leading customer success SaaS platform provider since February 2013. Prior to Gainsight, he served as Chief Executive Officer of LiveOffice, which was acquired by Symantec in January 2012. Before joining LiveOffice, Mr. Mehta served in several product management and engineering leadership roles at Symantec.TIMESTAMPS01:10 The Song01:45 Jbarra04:00 The Rise...
2024-09-0437 min
Inside The Workflow#6 - Nick Mehta, CEO Gainsight. Leading with Customer Experience.Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL Steelers supporter, and recently summited Mt. Kilimanjaro.In this episode, Nick opens up about his leadership philosophy, shares his CEO playbook, and explores the evolving world of work. Hear how he maintains his bo...
2024-09-0435 min
One Knight in ProductReinventing the Future of Customer Success with Human-First AI (with Nick Mehta, CEO @ Gainsight)Nick Mehta is the CEO of Gainsight, a leading customer and product experience platform that aims to be the operating system for your customer journeys. He's a passionate advocate for Customer Success as a function and as a business strategy, an author of several books on the topic, and recently super-excited about the future of Customer Success in an AI world. We talked about all of these topics and much more.
A message from this episode's sponsor - Leadfeeder
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2024-08-3157 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics298: Nick Mehta, CEO of Gainsight, On Building A Human-First AI CultureNick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded Chipshot in the '90s. He holds a bachelor's degree in Biochemistry and a master's in Computer Science from Harvard. Beyond his professional achievements, Nick is a multi-talented individual, known for his popular blog "Metaphysical Musings," where he shares his love for Taylor Swift with...
2024-08-1939 min
TECHtonic: Trends in Technology and ServicesTSIA Takes: Gainsight on How to Redefine Customer SuccessOn this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business function.Nick shares his insights on why customer success is more vital than ever, especially as technology companies face increasing pressure to prove their business value. From the historical context of customer success a decade ago to today's innovative strategies, Nick discusses the...
2024-07-2640 min
Not Another CEO PodcastLeading with Authenticity - Nick Mehta - Not Another CEO Podcast - Episode #1Joining the show on its debut week is a SaaS veteran and leader in the Customer Success industry. A person who believes in developing strong company values and the importance of building a community around your business. This leader is none other than the CEO of Gainsight, Nick Mehta.Nick joins host David Politis to discuss the importance of company values. Nick reflects on how vital it was to establish values early, as well as the most important executive roles a company should hire. Discover his insights on the importance of building community, qualities...
2024-07-2358 min
Second Acts with Krish SubramanianEpisode 1: Nick Mehta, GainsightIn this inaugural episode of Second Acts, Krish sits down with Gainsight’s CEO, Nick Mehta, to arrive at the very heart of this “mission-critical," post-PMF stage of scaling a SaaS business. Nick: “If you’re not careful and you don’t watch that bookings growth and drive it, you’re going to hit a wall. Some markets don’t hit a wall quickly. For example, Salesforce kept going for a long time because the CRM market was so big. However…the reason Salesforce is worth a couple of hundred billion dollars and not 20/50 is Service cloud. They said, act on...
2024-07-1837 min
MasterStroke with Monica Enand & Sejal PietrzakLeadership & Fatherhood - Insights from Nick Mehta CEO of GainsightWe would love to hear from you, send us a text!Ever wondered how the CEO of a major tech company balances the intense demands of running a business with the equally challenging task of parenting? On this episode of MasterStroke with Monica and Sejal, they sit down with Nick Mehta CEO of Gainsight to explore his heartfelt journey of navigating both worlds. Nick opens up about the stereotypes men face in parenting roles, sharing personal stories that shine a light on the...
2024-06-1143 min
Unchurned - The No. 1 podcast for Customer SuccessIndustry Realities and Frontline Insights on Pulse 2024 from Gainsight's Nick Mehta
Customer success icon Nick Mehta, CEO of Gainsight, joins our hosts Kristi Faltorusso, Jon Johnson, & Josh Schachter for a candid conversation packed with insights on the evolving CS landscape. From a sneak peek at Pulse 2024 to the future of AI in CS, Nick brings his trademark wit along with wisdom on key trends like:
- The changing job market and customer expectations
- Aligning CS with revenue and business outcomes
- Standardizing practices while keeping the human touch
- Major industry moves and consolidation
Get an insider's perspective from one of CS's most respected voices - with some surprises...
2024-05-0828 min
The Metrics Brothers (fka SaaS Talk)Top Metrics and Benchmarks for Customer Success - with special guest Nick Mehta, CEO GainsightNick Mehta, CEO of Gainsight joins Dave "CAC" Kellogg and Ray "Growth" Rike to discuss all things Customer Success and metrics! This is a "special episode" that combines deep Customer Success (CS) expertise with moments of light humor, pop culture references, and SaaS industry insider insights!Topics discussed and benchmarks shared during this episode include:ARR per CSMCustomers per CSMCustomer Success Reporting RelationshipsExpansion ARR and Renewal ResponsibilityCSAT or NPSFurther into the episode, additional topics covered include:Priority Outcome Metrics for CSPrimary Leading Indicators for CSCustomer Verified Outcomes
2024-02-2720 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success QuestionsSaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions In 2024, for customer success in SaaS, what's "good" NRR? What's a "good" NPS? Who should Customer Success report into? Questions like this and many others are the most common questions asked of SaaStr Fan Fave and expert on Customer Success, Gainsight CEO Nick Mehta, and SaaStr CEO and Founder, Jason Lemkin. While we recently published an episode on what will change for Customer Success in SaaS in 2024 with Jason and Nick, we ran out o...
2024-02-1326 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason LemkinSaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin Is it the end of an era in SaaS customer success? It seems like some of the biggest changes to the human side of SaaS are happening right now. What does the AI revolution and SaaS spending cuts mean for the future of Customer Success and support? In this episode, SaaStr CEO and Founder, Jason Lemkin, and SaaStr fan-favorite, Nick Mehta, CEO of Gainsight share their insights and predictions on what...
2024-01-1238 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 700: My Top 10 Failures as a SaaS CEO & What I've Learned with Nick Mehta, CEO at GainsightIn this episode, Nick Mehta will share ten significant mistakes he made during his career, and how these failures shaped his journey as CEO of Gainsight. Mehta will impart valuable lessons on resilience and growth, offering attendees actionable takeaways for their own entrepreneurial ventures. This is a must-listen for anyone seeking to learn from real-life experiences and turn failures into opportunities for success in the software-as-a-service (SaaS) world. -------------------------------------------------------------------------------------------- SaaStr hosts the largest SaaS community events on the planet. Join us in 2024 at: SaaStr Annual: Sept. 10-12 in the SF Bay Area...
2023-11-1437 min
The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomRewind: Nick Mehta on delivering value at scaleCustomer success can often feel like an ambiguous and unquantifiable concept, yet maintaining your performance in this area is essential for scaling your business. In this episode from our archives, former Senior Director of Customer Support Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.Read a full transcript here: https://www.intercom.com/blog/podcasts/customer-success-nick-mehta-gainsight/This episode was originally published on 10/12/20See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-10-0533 min
The SaaSiest Podcast100. Nick Mehta, CEO, Gainsight - Why are your customers staying with you?In this episode, we speak with Nick Mehta, CEO, Gainsight, the Customer Success & Engagement platform that has pioneered the CS profession, a powerhouse in the space with an ARR of 200M+ USD and customers all over the world.
We talk with Nick about churn, logo, and client retention - particularly what preventive actions you can put in place to secure success and minimize the risk of churn! Topics that are being addressed in this episode are:
- Why the question "Why did the customer churn" is the wrong one to ask
- The better proc...
2023-08-3154 minThe SaaSiest Podcast100. Nick Mehta, CEO, Gainsight - Why are your customers staying with you?In this episode, we speak with Nick Mehta, CEO, Gainsight, the Customer Success & Engagement platform that has pioneered the CS profession, a powerhouse in the space with an ARR of 200M+ USD and customers all over the world.
We talk with Nick about churn, logo, and client retention - particularly what preventive actions you can put in place to secure success and minimize the risk of churn! Topics that are being addressed in this episode are:
- Why the question "Why did the customer churn" is the wrong one to ask
- The better proc...
2023-08-3154 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012Immerse yourself in an enlightening conversation with the dynamic duo, Kellie Capote and Nick Mehta, CCO and CEO (respectively) of Gainsight! Discover the unique blend of cross-functional relationships and a growth mindset that has driven Kellie's fascinating career trajectory. Get an exclusive peek into Nick's rise from a bio chemistry major to where he is today. Together, they explore the challenges and rewards that come with a customer success role, emphasizing the importance of harnessing passion and data-driven problem-solving. We then venture into the world of Digital Customer Success, where Kellie and Nick offer valuable insights on...
2023-08-2256 min
Grit#152 CEO Gainsight, Nick Mehta: Human-FirstGuest: Nick Mehta, CEO of GainsightGainsight CEO Nick Mehta describes himself as “the person who goes all in, on whatever.” So when he had a personally difficult year, he didn’t just go to therapy — he also talked to a professional coach, and read about religion, and experimented with (legal) ketamine therapy. All of that led to him “better understanding the inner self ... [and] helping to find ways to suppress the exterior.” In other words, even though Gainsight’s culture is suffused with Nick’s values, he is consciously trying to unpack a “new version of myself” that is gr...
2023-08-211h 12
Mehtaphysical MusingsMehtaphysical Musings with Lauren KennedyGainsight CEO Nick Mehta is joined by Head of CS at Glean, Lauren Kennedy. Listen as they discuss how CS has remained constant, how Glean uses AI to supercharge their customers, and how Glean uses Gainsight Essentials.
2023-08-1808 min
CELab: The Customer Education LabEp 112 - Nick Mehta and Steve Cornwell - Digital Customer EducationThis is an episode you won't want to miss - the future is now! Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick Mehta - CEO of Gainsight, and Steve Cornwell, CEO of Northpass about the recent acquisition of the Northpass platform into the Gainsight family. We talk about Digital Customer Education as well as Digital Customer Success and build upon last year's CELab podcast with Nick Mehta called “Customer Education and Enablement is the Core of Customer Success” Join us for this incredible discussion!
You’l...
2023-08-1752 min
SaaSMe Unfiltered: The SaaS Management PodcastNick Mehta: Extracting Business Value from Your SaaS through Strategic Provider RelationshipsWhat value are you truly getting out of your SaaS applications? Nick Mehta, CEO at Gainsight, knows all too well how important it is to drive business value from your software. In fact, he and his team have developed a customer success approach that’s taken over the global SaaS business model. In this episode, Nick shares how to create more strategic relationships with your SaaS providers and realize significant value for your organization.Key Takeaways: [00:00 - 03:25] Introduction to Nick Mehta[03:29 - 08:41] Defining and measuring value in ROI[08:43 - 11:34] The provider and buyer aligning on value[11:38 - 14:26...
2023-06-2739 min
Unchurned - The No. 1 podcast for Customer Success[Un]filtered Pulse 2023: Banter, Digital CS & Community Empowerment ft. Nick Mehta, CEO, GainsightPulse 2023 is here! It's getting harder to keep calm.Make sure to tune in to this light-hearted, humor-filled conversation with Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and special guest Nick Mehta, CEO of Gainsight, as they uncover the swag at the upcoming Pulse conference. Everyone guesses Nick's outfit for Pulse, plays the drinking game, and discuss - Digital CS & Generative AI- CS as Drivers of Change and Performance- Optimizing the workload of customer success managers. Don't miss this episode filled with laughter, insights, and the goodness of...
2023-05-1628 min
The Run Revenue ShowBONUS: Time to revenue with CEO and Prime Minister of Revenue, Andy Byrne, and CEO, Nick MehtaEnduring a time of economic downturn takes more than just the normal. It takes grit, perseverance, taking risks, and most importantly, mastering your time to run revenue. Something has to change, an action needs to take place. But what is that change and how do we properly master our revenue? In this bonus episode of the Run Revenue Show, we take a break from our regularly scheduled interviews, and listen to three executives who have successfully mastered their revenue - the Head of Content at Clari, Devin Reed, CEO and Prime Min...
2023-05-1539 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2Gainsight CEO Nick Mehta shares his top 10 mistakes in 10 years of running Gainsight. This is the second half of a Workshop Wednesday session in which SaaStr CEO Jason Lemkin chats with Nick about his top mistakes as a CEO. You can hear the first half in episode 656. You can watch the full video here: https://youtu.be/dtdh2Dkhpig ***** SaaStr Annual will officially be back in 2023. Join 12,500 SaaS CEOs, Founders, Revenue leaders, and investors. Annual 2023 will take place September 6-8, 2023 in the SF Bay Area. Podcast listeners can...
2023-05-0523 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 656: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 1Gainsight CEO Nick Mehta shares his top 10 mistakes in 10 years of running Gainsight. This is the first half of a Workshop Wednesday session in which SaaStr CEO Jason Lemkin chats with Nick about his top mistakes as a CEO. You can hear the second half in episode 657, which will air on May 5. You can watch the full video here: https://youtu.be/dtdh2Dkhpig ***** SaaStr Europa is back! And this time, we're heading to London for 2 fun-filled days of content, networking, and SaaS. Join us June 6th an...
2023-05-0329 min
TECHtonic: Trends in Technology and Services50. Customer Success: Meh-ga Insights from GainsightIn this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment.As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer success, and migrating commercial responsibilities, while addressing some of tech's biggest customer success questions:
How do you drive durable growth from your existing client base?
Is this a temporary pivot or permanent mentality toward being more cost-effective in tech?
What does Gainsight think about the pivo...
2023-04-2839 min
Who Got Me HereNick Mehta: The Best Time To Network Is AlwaysNick Mehta is the CEO at Gainsight, a company with 1,200+ global employees and 20k growing customers. Their mission is to be living proof that you can win in business while being human first. 99% of the reviewers on Glassdoor approve of their CEO. So what’s Nick’s secret to success? In a conversation with Annie, Nick talks about breaking into the customer success industry, standing out through the details, utilizing LinkedIn as a career-building strategy, and his most important advice for what NOT to do when networking.---“Business is fundamentally about human beings first. It's a...
2023-04-2646 min
The Daily BolsterDeep Dive with Nick MehtaToday’s guest is Nick Mehta, CEO of Gainsight. He and Matt are diving deep into Nick’s journey launching and scaling Gainsight to 1200 employees over 10 years. Nick considers himself a student of the craft of being a CEO—something that gives him an interesting and thoughtful perspective. They also talk about being values-based from the beginning, keys to a healthy board, the stages of building a leadership team, and why careers are like jungle gyms.
2023-04-2137 minThe Run Revenue ShowThe most important strategy in 2023 for revenue leaders with CEO Nick MehtaIt's a terrible feeling when new business deals are slow to come in and you're watching your growth targets slip away after all of the hard work your sales team put in to reach new customers. So how do we counteract this? Through the number one most important strategy in 2023: paying attention to net dollar retention. On this episode of The Run Revenue Show, Nick Mehta, CEO of Gainsight, author of multiple books on customer success and all around champion of delivering value to your customers, shared his insights on this strategy. You'll learn the d...
2023-03-2737 min
Success League RadioCS Essentials by Gainsight - Nick Mehta - Downturn LeadershipWelcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. In this episode, hosts, Kristen Hayer and Tim Van Lew, interview Nick Mehta , CEO at Gainsight, about Motivating and Engaging Your Team During an Economic Downturn.Don't forget to subscribe to stay up-to-date on Customer Success best practices!
2023-03-1431 min
Breakthrough SaaS Growth with The JasonsGuest: Nick Mehta - The Next 5 Years in Customer SuccessJoin us when we speak with Nick Mehta. Nick is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies.
In this episode, Nick shares his view of the growing importance of Customer Success in the next 5 years.
ABOUT NICK MEHTA
Nick Mehta is a SaaS veteran. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes...
2022-11-1425 min
The Community-Led Growth ShowThe Community-Led Growth Show - Episode 029 w/ Nick Mehta, CEO at GainsightNick Mehta opens up the episode by sharing a bit about himself and Gainsight. Diving into the conversation, he explains why Gainsight leaned into community as a lever for growth from the very beginning to help expand and grow their Total Addressable Market (TAM). Community at Gainsight has grown geographically and both by the ones owned by Gainsight and those outside of Gainsight serving the greater customer success profession.
Next, Nick shares how he and the leadership team at Gainsight get buy-in and show ROI of their community efforts to the board and Vista Equity Partners. Zooming o...
2022-06-0925 min
CLTV University PodcastHow to Go on Offense to Maximize CLTV w/ Gainsight's Nick MehtaThings you will learn:How things change with the subscription economyWhere to start when it comes to CLTVBenchmarks for retention (enterprise and SMB)How do we go on offense (adoption, upsells etc)Product to platform discussionWhen to evolve pricing and how to update it (think alignment!)How to not overcomplicate thingsHow TTV (Time to Value) matters in the CLTV conversationHow to model CLTVShould you always have transparent pricing?Why a healthy product release pipeline is vital for CLTVIf they are not growing, they are on the path to churnCS and Sales AlignmentNick Mehta...
2022-03-3021 min
Insights UnlockedThe three pillars of a great customer experience with Nick Mehta from GainsightNick Mehta, CEO at Gainsight, believes there are three pillars to a great customer experience and he points to Peloton as an example. One thing great about Peloton is they combine human and digital, Nick said. First, you need a human connection. That could be a customer success manager at a B2B tech company. And for Peloton, it is the relationship with a coach. Nick’s favorite instructor Cody Rigsby for example. The second pillar is the product. Nick said Peloton’s digitally-connected product delivers what he (the customer) needs and wants to know...
2022-03-2827 min
CELab: The Customer Education LabEpisode 76 - Nick Mehta - Customer Education is the Core of Customer SuccessWhile Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we invite special guest Nick Mehta – CEO of Gainsight – to...
2022-03-2350 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO @ GainsightSaaS is evolving rapidly. In many ways, we are witnessing the equivalent of the Cambrian Explosion in terms of the number of SaaS companies created each month. And these startups look different than their predecessors. Trends like vertical SaaS, Product-led Growth, and payment make the industry almost unrecognizable compared to the era of the SaaS pioneers more than a decade ago. Yet many companies are still adopting Customer Success practices - like fixed size-based segmentation and activity-based "check-ins" - that were created in the 2010s. Modern cloud businesses are rethinking Customer Success in many ways...
2022-02-1826 min
Square One: Conversations with the Best in Business118: Nick Mehta, CEO of GainsightThis week, I was thrilled to chat with Nick Mehta, CEO of Gainsight. Gainsight is a particularly interesting company and story to unpack - they are the "category creators" of customer success. CS is a common place role and function in tech today, but creating software for CS was less than obvious 10 years ago. Since joining in 2013, Nick has led Gainsight through explosive growth, raised $150M+ and grown the team to 700+ people. In this episode, we unpacked lessons learned building a category creator, how to work through hitting a wall on the journey of explosive growth and h...
2022-02-1644 min
Inspiring Future LeadersEpisode Thirteen: The One with Nick MehtaAbout the Episode
For this episode, we talk to the man who is, essentially, the catalyst for the Inspiring Future Leaders podcast.
Our host, Kellie Lucas, has seen Nick Mehta deliver many enthusiastic and rousing speeches from the plenary stage at the leading Customer Success conference, Pulse (Europe).
One year, he delivered a keynote session on human-first leadership.
Not only did this resonate soundly within Kellie but she also had a conversation with a colleague where it seemed possible that if we adopted Customer Success principles and human-first business leadership, we...
2022-02-0836 min
Traction PodcastSeven Lessons From Starting, Scaling and Selling Two Startups with Nick Mehta, GainsightOn this episode of the Traction podcast, host Lloyed Lobo of Boast.AI welcomes Nick Mehta, Chief Executive Officer at Gainsight. The goal of every startup is to exit via IPO, and if not, then by way of acquisition. But what should founders know about the process of getting there? Everything — from turning an idea into a scalable business to seeking potential buyers to what the reality of being owned by a larger company entails. Nick's first CEO role, at LiveOffice, led to the sale of the company in 2012 by Symantec for...
2022-02-0755 min
Customer ValuecastGainsight’s Nick Mehta On The Evolution Of Customer Success & The Trends That Are Shaping The FutureIn the last few years, Customer Success has secured its spot at the executive table, joining other legacy organizations in driving the company’s vision and direction forward. What was once seen as a cost center and customer service extension has now solidified itself as a revenue-generating powerhouse. While the possibilities for the future of Customer Success are endless, there’s a lot of foundational work that needs to be done before the industry can effectively and fully incorporate predictive analytics that generates greater customer value and higher retention and expansion.
In this episode, host Ross Fulton chats...
2021-12-0235 min
Across The LinesS3 Ep2 | Nick Mehta, CEO @ Gainsight, on The Power of "And"Nick Mehta is the CEO of Gainsight, the leading Customer Success company. Prior to Gainsight, Nick was the CEO of LiveOffice, where he led the Inc. 5000 company’s profitable growth and successful sale to Symantec. He is also the co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Nick has been named one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of the highest Glassdoor approval ratings for CEOs.In this episode we spoke with Nick about the following: The...
2021-10-1933 min
The Right Connection, with MentorloopNick Mehta, CEO of Gainsight Talks Culture and ConnectionMeet Nick Mehta, CEO of customer success company Gainsight. In this episode, we join him on a walk as he chats with Mentorloop co-founder and COO Heidi Holmes about the culture at Gainsight, how connections are made and maintained across teams in their organisation, the value mentors get from mentoring, and more.
2021-10-1025 min
Metrics that Measure UpCustomer Success and its Business Impact - with Nick Mehta, CEO GainsightBeing the CEO of a B2B SaaS company that creates a new market category, grows the company to >$100M ARR, and then purchased for over $1B by a top tier Private Equity firm may be the ultimate goal of many entrepreneurs - but for Nick Mehta and Gainsight, it is just the beginning.Nick Mehta, joined Gainsight as CEO in 2013. Back then, Gainsight had just changed its name, launched its first user conference, and initiated the strategy to build a new market category for B2B SaaS - Customer Success Platform and a community for the r...
2021-08-0341 min
The Jake Dunlap ShowBeginner’s Mind - The Only Way to Innovate and Grow with Nick MehtaJoining this episode of The Jake Dunlap Show is leading technology entrepreneur, Nick Mehta, the CEO of Gainsight. In this episode, Jake dives deeper into Nick's origins that has made him the influential person he is today. Having to overcome the difficulties of constantly feeling out of place coming from an immigrant family, Nick shares how he worked out what it means to be comfortable in his own skin and to find his own place where he could be confidently different, especially when he knew his calling for computer technology at such a young age.Ar...
2021-07-221h 00
1Mby1M Entrepreneurship Podcast456th 1Mby1M Entrepreneurship Podcast with Nick Mehta, CEO of GainsightNick Mehta, CEO of Gainsight, first spoke with me when Gainsight was very young. Much has happened since. This conversation catches us up on the interim years since 2013. Gainsight recently raised money from Vista Equity at $1.1 Billion valuation.
The post 456th 1Mby1M Entrepreneurship Podcast with Nick Mehta, CEO of Gainsight first appeared on Sramana Mitra.
2021-07-1927 min
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch20VC's Therapist Thursday: We Are Not All Crushing It All The Time So Let's Stop Pretending, Working Through Challenges of Self-Worth and Self-Doubt & How To Find Joy in the Striving with Nick Mehta, CEO @ Gainsight Nick Mehta is the CEO @ Gainsight, the leader in all things customer success helping you put your customer at the heart of your business. Last year, as a result of their incredible success, Gainsight was acquired by Vista for a reported $1.1Bn but prior to that had raised over $156M from Lightspeed, Battery, Bessemer, Insight and Bain to name a few. As for Nick, he has been named one of the Top SaaS CEOs by the Software report three years in a row and holds one of the highest Glassdoor approval ratings for CEOs. Prior to Gainsight...
2021-07-1545 min
SaaS & ScotchThe King of Customer Success: Nick MehtaMy guest today is Nick Mehta, CEO at Gainsight.
Our conversation focuses on: Category Creation, Customer Success, and Growth Private Equity
You can learn more about Gainsight at: https://www.gainsight.com.
You can connect with Nick at: https://www.linkedin.com/in/nickmehta/.
Check out my Youtube channel where I post 3 episodes every week with actionable strategies on growing your SaaS business: https://tkkader.com/youtube.
Learn more about my SaaS GTM Coaching Program: https://tkkader.com/gtm.
Click to tweet link...
2021-05-0646 min
Growth UnscriptedGainsight CEO: Nick MehtaNick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs. 1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan 3:07 The importance of community in the growth of the customer success field 7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed 11:31 Why Nick is known as bei...
2021-03-0440 min
Subscription Stories: True Tales from the TrenchesWhy Customer Success Matters For Subscriptions With Gainsight CEO Nick MehtaWith subscription models, acquisition is only the starting line. Organizations need to develop competence around onboarding new members, driving engagement, and expanding the relationship to maximize customer lifetime value. A whole new discipline has grown around this idea of "customer success," often replacing customer support, and with a radically different focus. Customer success is about proactively ensuring that subscribers get the value they're paying for. On this episode, Robbie speaks to Nick Mehta, CEO of Gainsight, often called The Customer Success Company. Nick is both an expert on the emerging discipline of customer success and the leader of a S...
2021-02-2434 min
B2B Category Creators with Gil AlloucheMichel Feaster, CEO at Usermind, Nick Mehta, CEO at Gainsight, and Mike Volpe, CEO at Lola.comIn our sixth episode, Gil Allouche talks category creation with three B2B pioneers who changed the game when it comes to customer success, inbound marketing, and journey orchestration.
Panelists for this episode include Michel Feaster, CEO of Usermind and instrumental in creating the Journey Orchestration category, Nick Mehta, CEO of Gainsight and the primary creator behind the customer success management software category, and Mike Volpe, CEO of Lola.com and CMO of Hubspot from 2007 to 2015, who was responsible for bringing the term "inbound marketing" into the mainstream.
You'll walk away from this episode with an...
2021-02-2353 min
The Datavana PodcastEp05: Nick Mehta, CEO of GainsightCreate more impact with your data by asking the right questions to realise opportunities & operationalize outcomes for your customer success.In this podcast, Nick Mehta, CEO of Gainsight discusses the evolution of customer success in SaaS. He talks about how this is impacted by data, while taking a human-first approach to business. Nick philosophizes the best practices for interpreting data so that you can get the most out of your data in 3 key steps.
2020-12-2437 min
Heart of BusinessGainsight's CEO on the conference that launched the customer success movementIn episode two, AK catches up with his former boss, Nick Mehta, CEO of Gainsight. They talk about how Gainsight hitched its fate not to a technology or a trend, but to its customers, and went all in on creating a community for them with the Pulse Conference. This interview was recorded before the announcement that Vista Equity Partners would be making a majority investment in Gainsight, valuing the company at $1.1B. But AK and LB discuss the role the Pulse movement played in helping the company reach this pivotal moment. AK and LB also discuss some...
2020-12-1750 min
TNT - Technology and Things#32 Gainsight CEO Nick MehtaJoin us for this walk down memory lane with old friend Nick Mehta! Also he happens to be CEO of Gainsight, a customer success company. Tune in today!
2020-11-191h 02
Cloud and ClearEp 71 / THE EXISTENTIAL NECESSITY OF LONG-TERM ENTERPRISE CUSTOMER SUCCESS / Nick Mehta, GainsightNick Mehta, CEO at Gainsight, joins this episode to discuss the current and future state of the cloud and the impact these trends have on customers. Mehta also describes how his leadership style and the culture at Gainsight has evolved during these uncertain times. Host: Tony Safoian Guest: Nick Mehta Connect on Twitter: https://twitter.com/cloudnclear https://twitter.com/SADA https://twitter.com/Safoian https://twitter.com/nrmehta Connect on LinkedIn: https://www.linkedin.com/company/sa...
2020-11-0336 minCloud and ClearEp 71 / THE EXISTENTIAL NECESSITY OF LONG-TERM ENTERPRISE CUSTOMER SUCCESS / Nick Mehta, GainsightNick Mehta, CEO at Gainsight, joins this episode to discuss the current and future state of the cloud and the impact these trends have on customers. Mehta also describes how his leadership style and the culture at Gainsight has evolved during these uncertain times. Host: Tony Safoian Guest: Nick Mehta Connect on Twitter: https://twitter.com/cloudnclear https://twitter.com/SADA https://twitter.com/Safoian https://twitter.com/nrmehta Connect on LinkedIn: https://www.linkedin.com/company/sa...
2020-11-0336 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 387: Where Product Development is Going in 2021 with Nick Mehta, CEO @ Gainsight and Jason Lemkin, CEO @ SaaStrIn this CEO to CEO catch up, Nick Mehta and Jason Lemkin discuss how to do product extensions, how to sell a second product, and where product development overall is heading. Video and blog post: https://www.saastr.com/saas-customers-have-never-been-happier-a-discussion-with-nick-mehta-ceo-of-gainsight/
2020-10-1623 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 387: Where Product Development is Going in 2021 with Nick Mehta, CEO @ Gainsight and Jason Lemkin, CEO @ SaaStrIn this CEO to CEO catch up, Nick Mehta and Jason Lemkin discuss how to do product extensions, how to sell a second product, and where product development overall is heading. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cloud.substack.com
2020-10-1623 min
The Alignment PodcastHow Customer Success Can Create Better Alignment w/ Nick MehtaIn today's episode, I talk with Nick Mehta, CEO of Gainsight which is a customer success company that offers businesses everything they need to retain customers and drive company growth. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. In our conversation we discuss: Why sales is no longer a one-time activity The role customer success plays in accelerating growth Triggers that indicated that more attention needs to be paid to c...
2020-09-2222 min
Gainsight GameChanger PodcastCustomer Success and the New "Remote Reality"Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Through uncertain times, the way you reach out to others will bring out who you truly are, both as a professional and as a person. In today’s episode, our guest Jonathan Corrie, Co-Founder and CEO of Precursive, will share his insights and expertise around the Customer Success evolution through the COVID-19 pandemic and how it has become the heart of business strategy. You’ll take with...
2020-09-1026 min
Precursive Perspective | For Professional ServicesNick Mehta | GainsightNick Mehta, CEO at Gainsight speaks to us about how businesses can transform their customer's journey with a human-first approach, especially given the move to SaaS / Cloud / Subscription business models. Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/
2020-09-0819 min
Punk CX: Customer Experience Insights with Adrian SwinscoeCustomer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of GainsightToday’s interview is with Nick Mehta CEO of Gainsight, a customer success technology provider that helps businesses retain customers and drive company growth. Nick joins me today to talk about his new book, The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift, what customer success is, why it is going to become increasingly important to organizations given the current climate and pressures that many firms are going to start to face, what are the benefits and what customer experience and success leaders need to be doing to survive and thrive.
Th...
2020-09-0744 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ GainsightCustomers' expectations are higher than ever with more access to information and options. This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today's rapidly changing environment. This episode is an excerpt from a session at SaaStr Summit: Enterprise. Full video: https://youtu.be/DNMId8gYj80 Podcast transcript: https://www.saastr.com/saastr-podcasts-for-the-week-with-bernadette-nixon-jay-snyder-nick-mehta-loren-padelford-and-jason-lemkin/
2020-08-1324 min
DisrupTVDisrupTV Episode 197, Nick Mehta, Sharon Vinderine, Dr. Janice PresserThis week on DisrupTV, we interviewed Nick Mehta, CEO at Gainsight, Sharon Vinderine, Experience, Founder and CEO at Parent Tested Parent Approved, and Dr. Janice Presser, TeamingScience.com & Author.
DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.
2020-07-131h 01
Scale Your SaaS112: How Customer Success has Shaped the Future of SaaS - with Nick MehtaI really enjoyed talking with and learning from Gainsight CEO, Nick Mehta. Nick is a very skilled leader, and what he's done at Gainsight- from creating the Customer Success category, to building an excellent team that is upwardly mobile, to getting an industry to re-think how we view customer service - is nothing short of incredible. In particular, Nick and I discuss:Why it's about the people, not the product3 things that SaaS has changed in the software worldKey advice for founders starting out on their journeyWith the amount of amazing knowledge Nick delivered I could've...
2020-06-1638 min
Creating Customer SuccessCreating Customer Success - Episode 18: Nick MehtaIn this episode we spoke with Nick Mehta who is the CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. Nick works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassd...
2020-05-1247 min
Inside The WorkflowSeason 1 - #24 Nick Mehta, CEO, GainsightIn this episode, we’re joined by Gainsight CEO Nick Mehta, who takes us through the evolution of Customer Success (CS) and why it’s now crucial for SaaS companies. Nick explains how CS grew from a niche idea to an essential component of today’s SaaS strategy. He shares insights on the unique approaches Gainsight employs to retain customers and foster long-term success, why Customer Success is no longer exclusive to tech, and what it means to put customers at the center of everything.Key Discussion Points:Nick’s entrepreneurial journey and the rise of...
2020-04-2028 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 320: SaaStr CEO Jason Lemkin and Gainsight CEO Nick Mehta on What It Was Like in 2008-2009 and What We Can Expect for 2020We’re obviously in a very unique situation today. The pace at which Corona is impacting us all right now is so fast, it’s hard to keep up. Today is different from other times but in SaaS. It will probably be like ’08-’09 downturn — just faster. Join Jason Lemkin, CEO and Founder of SaaStr, and Nick Mehta, CEO of Gainsight, as they take a look back at what happened to them as a SaaS vendor in ’08-’09, and what learnings you can leverage. This is a public episode. If you would like to discus...
2020-03-2633 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 320: SaaStr CEO Jason Lemkin and Gainsight CEO Nick Mehta on What It Was Like in 2008-2009 and What We Can Expect for 2020We're obviously in a very unique situation today. The pace at which Corona is impacting us all right now is so fast, it's hard to keep up. Today is different from other times but in SaaS. It will probably be like '08-'09 downturn — just faster. Join Jason Lemkin, CEO and Founder of SaaStr, and Nick Mehta, CEO of Gainsight, as they take a look back at what happened to them as a SaaS vendor in '08-'09, and what learnings you can leverage. This podcast is an excerpt from Jason and Nick's we...
2020-03-2633 min
The JourneyBeing an Always-Evolving Leader with Nick Mehta, CEO of GainsightHow would you define yourself? Are you an introvert or an extrovert? A wallflower or the life of the party? A leader or a follower? What if, just maybe, you’re a little bit of all those things? Nick Mehta has gone from self-described wallflower to the CEO of Gainsight and he’s on a never-ending mission to learn and grow into the most authentic CEO possible. “For some tech CEOs, I think leadership is the necessary evil. They love the product or the technology or whatever. I love the product and the techno...
2020-03-2515 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 275: SaaStr CEO Jason Lemkin and Gainsight CEO Nick Mehta on Founder Struggles from Imposter Syndrome to VulnerabilitesSaaStr CEO Jason Lemkin sits down with Gainsight CEO Nick Mehta to discuss what it means to be a SaaS leader. What are the day-to-day struggles? The fears and the worries and what it means to be "crushing it" today. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin SaaStr This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cloud.substack.com
2019-10-1731 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 275: SaaStr CEO Jason Lemkin and Gainsight CEO Nick Mehta on Founder Struggles from Imposter Syndrome to VulnerabilitesSaaStr CEO Jason Lemkin sits down with Gainsight CEO Nick Mehta to discuss what it means to be a SaaS leader. What are the day-to-day struggles? The fears and the worries and what it means to be "crushing it" today. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin SaaStr Nick Mehta This episode is sponsored by Owl Labs.
2019-10-1731 min
Helping Sells Radio127 [Gainsight Pulse 2019] Aaron Thompson On A Mission to Educate the Customer Success CommunityWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Aaron Thompson, general manager at Success Hacker. We walked around the expo floor, talked to a few people and even had a cameo from Nick Mehta, CEO of Gainsight. Learn more about Aaron: On Linkedin: https://www.linkedin.com/in/athomps/ This is a public episode. If you would like to discuss this with other subscribers or get access...
2019-05-2614 min
Notion Capital - exceptional founders, extraordinary journeysP205 - Why Customer Success is a values driven movement, with Nick Mehta, CEO, GainsightNick Mehta is the CEO of Gainsight, the category defining and leading customer success company for SaaS businesses around the world. Nick kindly joined Notion to take part in our Pain of Scale podcast to discuss why customer success is so critical to success in recurring revenue businesses.
Key points:
- CSM is about way more than churn, it’s about deep and intimate customer understanding.
- Why a customer success manager should be one of your first five hires.
- How customer success is evolving and driving convergence between customer success and product development.
- Why in today’s econ...
2019-03-2030 minNotion Capital - exceptional founders, extraordinary journeysP205 - Why Customer Success is a values driven movement, with Nick Mehta, CEO, GainsightNick Mehta is the CEO of Gainsight, the category defining and leading customer success company for SaaS businesses around the world. Nick kindly joined Notion to take part in our Pain of Scale podcast to discuss why customer success is so critical to success in recurring revenue businesses.
Key points:
- CSM is about way more than churn, it’s about deep and intimate customer understanding.
- Why a customer success manager should be one of your first five hires.
- How customer success is evolving and driving convergence between customer success and product development.
- Why in today’s econ...
2019-03-2030 min
Harry Stebbings | SaaStrSaaStr Podcast 212: Nick Mehta, CEO @ Gainsight On Why Burying Customer Success Under Sales Does Not Work Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. To date Gainsight have raised... Continue Reading
The post SaaStr Podcast 212: Nick Mehta, CEO @ Gainsight On Why Burying Customer Success Under Sales Does Not Work appeared first on SaaStr.
2019-02-2200 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 212: Who Must Fundamentally Own Renewals Within Your Organisation, Why Burying Customer Success Under Sales Does Not Work & The Biggest Truisms On Talent That Are False and So Dangerous with Nick Mehta, CEO @ GainsightNick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. To date Gainsight have raised over $156m from some of the world's best VCs in the form of Lightspeed, Bessemer, Insight Venture Partners, Battery Ventures and Salesforce Ventures. As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Before LiveOffice Nick was Senior Director of Product Management @ Symantec where he led $378 MM market-leading...
2019-02-1938 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 212: Who Must Fundamentally Own Renewals Within Your Organisation, Why Burying Customer Success Under Sales Does Not Work & The Biggest Truisms On Talent That Are False and So Dangerous with Nick Mehta, CEO @ GainsightNick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. To date Gainsight have raised over $156m from some of the world’s best VCs in the form of Lightspeed, Bessemer, Insight Venture Partners, Battery Ventures and Salesforce Ventures. As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Before LiveOffice Nick was Senior Director of Product Management @ Symantec where he led $378 MM ma...
2019-02-1938 min
Amazing Business RadioProactive Customer Service Featuring Guest Nick MehtaShep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough. Shep Hyken’s opening monologue is about consistency. Three important points:Your product has to meet the customer s needs every time.Your omni-channel presence must have a consistent experience.The attitude of the employees must be consistent.Top Takeaways:You have to proactively ensure that you’re delivering success to your customers. If you wait until they...
2018-12-0435 min
The Sales Hacker Podcast29. How to Build a World Class Customer Success Organization w/ Nick MehtaNick Mehta, CEO of Gainsight, joins us to share his keys to building a customer success organization that aligns with the rest of the business to drive revenue and delight customers.
2018-10-1649 min
The GTMnow Podcast29. How to Build a World Class Customer Success Organization w/ Nick MehtaNick Mehta, CEO of Gainsight, joins us to share his keys to building a customer success organization that aligns with the rest of the business to drive revenue and delight customers.The GTMnow Podcast The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.Visit gtmnow.com for more episodes and other interesting content.
2018-10-1649 min