Shows
Claim to FameCreating Lasting Customer Relationships with Louis FeuerIn this episode of the Claim to Fame podcast, Louis Feuer, celebrated speaker and expert in sales and customer service, shares his journey from social work to becoming a renowned consultant. He emphasizes the importance of customer service, building relationships, and understanding the true value of a customer. With decades of experience and over 300 published articles, Louis provides insights into common mistakes companies make and how they can transform their approach to customer interactions. He also discusses his one-hour customer service redesign seminar, the impact of good service versus mere product expertise, and the necessity of a service-oriented mindset...
2025-12-1829 minClaim to FameInnovating Respiratory Care with Telehealth Pioneer Justin HawleyIn this episode of the Claim to Fame podcast, Alex and Wayne interview Justin Hawley, co-inventor of tele respiratory care and a leader at rtNOW. Justin shares his journey from a communication professional to pioneering telehealth solutions in respiratory care. He explains the evolution and operations of rtNOW, its impact on the industry, and how it addresses challenges like staffing shortages and regulatory issues. Justin also discusses the future of telehealth in the DME industry and provides insights into effective business positioning in healthcare. The episode concludes with rapid-fire questions and encourages listeners to tune in for more innovative...
2025-12-1123 minClaim to FameHow Trevor Theriot Turned Athletic Grit Into Med-Tech Breakthroughs at ManaMedIn this episode of Claim to Fame, Alex and Wayne sit down with Trevor Theriot, founder of ManaMed, to unpack his journey from standout UCLA athlete to med-tech innovator. Trevor shares how he built ManaMed from the ground up in 2015, growing it into a self-funded, entrepreneurial powerhouse known for FDA-approved products like Plasma Flow and their expanding line of DME solutions.He talks about the early grind, the regulatory hurdles, and the product wins that shaped the company’s reputation for quality, safety, and real patient outcomes. Trevor also gives a behind-the-scenes look at Ma...
2025-12-0423 minClaim to FameFrom Aerospace to AI: Elad Ferber, CEO of Synthpop, on Slashing Healthcare Admin With AIIn this episode of the Claim to Fame podcast, Alex and Wayne sit down with Elad Ferber, CEO of Synthpop, to discuss his path from aerospace engineering to healthcare and how that journey shaped his mission to fix the industry’s administrative burden. Elad breaks down how Synthpop uses AI to streamline healthcare workflows, reduce manual tasks, and improve patient experiences.The conversation dives into the realities of building trust in AI, why models must constantly adapt, and how strong partnerships make or break successful healthcare technology adoption. Elad also shares insights on future-proofing or...
2025-11-2034 minClaim to FameInside Gem Health: CEO Brian Sauer on Fixing the Broken Sleep Apnea JourneyIn this episode of the Claim to Fame podcast, Alex and Wayne sit down with Brian Sauer, CEO of Gem Health and a 40-year veteran of the healthcare industry. Brian shares the personal and professional experiences that inspired him to launch Gem Health, a virtual clinic focused on modernizing sleep apnea diagnosis and treatment.Frustrated with outdated, fragmented processes, Brian created Gem Health to deliver a streamlined and patient-centered experience. He breaks down the most common gaps in sleep apnea care, the innovative solutions Gem Health provides, and how they support patients from diagnosis...
2025-11-1336 minClaim to FameBuilding ‘Nora’: How Morgan Mancada, CEO of Neru Health, Is Transforming Sleep Apnea Care With AIIn this episode of the Claim to Fame podcast, hosts Wayne and Alex sit down with Morgan Mancada, CEO of Neru Health, to talk about his unique dual role as both a sleep apnea patient and a health tech entrepreneur. Morgan breaks down Neru Health’s mission to reinvent healthcare through AI, including how their virtual employee “Nora” is automating and elevating patient care across the DME industry.He shares how his personal experience with sleep disorders shaped his journey, why creativity drives his leadership style, and what it takes to integrate AI into health...
2025-11-0627 minClaim to FameInnovating Sleep and Safety Solutions with Caleb Polley of Cubby BedsIn this episode of the Claim to Fame Podcast, Caleb Polley, CEO and founder of Cubby Beds, discusses his journey from a teenage entrepreneur to creating innovative smart safety beds designed to support children with disabilities. Caleb shares the inspiration behind Cubby Beds, driven by the need to improve sleep, safety, and sensory regulation for children with conditions such as autism, cerebral palsy, and Down syndrome. He emphasizes the importance of real-world feedback in product development and highlights the impact of Cubby Beds on improving the lives of children and their families. Caleb also reflects on the business challenges...
2025-10-3032 minClaim to FameAdvocacy and Advancement in DME with Stephanie Legree from AAHomecareIn this episode of Claim to Fame podcast, we chat with Stephanie Legree from AAHomecare. Starting her journey in a family-owned DME business, Stephanie shares her lifelong experiences in the industry and her transition to a national advocacy role with AAHomecare. Stephanie highlights the importance of involvement in state associations and AAHomecare for DME providers, addressing critical issues like competitive bidding and policy advocacy. She offers insights into her advocacy work, the benefits of networking, and the importance of proactive engagement. Tune in to learn about the efforts to strengthen the voice of DME providers in Washington and strategies...
2025-10-2328 minClaim to FameFixing the DME Staffing Gap: How Todd Usher Built Tactical Back OfficeIn this episode of the Claim to Fame podcast, Todd Usher, founder of Tactical Back Office, shares his extensive journey through the healthcare and DME space. Todd talks about his early beginnings as a delivery technician, his transition into management, and the eventual founding of his companies: Tactical Back Office and Tactical Call Center. He outlines the challenges and evolution of the DME industry, emphasizing the importance of adaptability and fortitude. Todd also provides valuable insights into how Tactical Back Office addresses staffing issues and the benefits of tapping into offshore talent. Additionally, he explains the differences between actual...
2025-10-1629 minClaim to FameFaith, Data, and the Future of Respiratory Care: A Conversation with Zach Gantt of Encore HealthcareIn this episode of the Claim to Fame podcast, we speak with Zach Gantt of Encore Healthcare, who shares his journey from a family-rooted career in DME to pioneering data-driven respiratory care. Zach delves into the creation of Encore and its Nexus platform, highlighting the transition from traditional DME services to a focus on outcomes and data, and the unique business models offered by Encore. The discussion also touches upon the trends and future of respiratory care, including the impact of AI and telehealth. Zach shares his personal insights on bootstrapping his business, leveraging technology, and the importance of...
2025-10-0935 minClaim to FameBreaking Barriers in DME: Insights from Kerriann Catlaw of Proxy DMEIn this episode of the Claim to Fame podcast we talk with Kerriann Catlaw from Proxy DME to discuss her extensive 25+ years of experience in the DME industry. Kerriann shares her journey from academia to founding OrthoCare in 2004 and eventually launching Proxy DME in 2019. She delves into the consulting services provided by Proxy DME, the challenges and innovative solutions within the healthcare ecosystem, including the development of the Proxy IQ SaaS platform. The conversation also touches on strategic engagements, partnerships, and her entrepreneurial experiences that led to significant industry contributions. The episode concludes with a rapid-fire round of fun, ligh...
2025-10-0230 minClaim to FameEducating in the DME Space: Insights from Ronda BuhrmasterIn this episode of the Claim to Fame podcast, hosts welcome Ronda Buhrmaster from VGM to discuss her 13-year journey in the DME industry. Ronda elaborates on her role as Senior Director of Payer Relations and the extensive support VGM offers to its members. She shares anecdotes about transitioning from working as a respiratory therapist in trauma hospitals to specializing in payer relations. Highlighting the importance of education in the DME space, Ronda talks about making complex policy updates understandable for suppliers and the role of technology in simplifying processes. She also emphasizes knowing payer contracts, the potential of...
2025-09-2531 minClaim to FameInnovating Sleep Therapy: Jamie Caputo on SaaS Solutions and HME Industry InsightsIn this episode of the Claim to Fame podcast, hosts Alex and Wayne engage in a comprehensive conversation with Jamie Caputo, a seasoned professional with nearly 30 years of experience in the HME industry and a specialization in SaaS products for sleep therapy management. Jamie details his career journey from the mobility side to respiratory care, and his current role as part of the leadership team at Sova Sage. He explains the company’s innovative use of AI technology to enhance patient compliance and adherence in CPAP therapy. Jamie also discusses the evolution of sales strategies in the industry, the im...
2025-09-1834 minClaim to FameAutomating the Future of DME: Insights from Notable Systems' Brian NannieOn this episode of the Claim to Fame podcast, Alex and Wayne interview Brian Nannie from Notable Systems. Brian shares his extensive experience in the DME and HME sectors, including his 14-year tenure at Lincare, where he served as Chief Data Officer. Brian discusses the transformative power of AI automation in addressing common industry challenges, emphasizing problem-solving, data optimization, and meaningful business impact. He highlights Notable Systems' unique hybrid approach to AI, their consultative methodology, and the importance of a data-driven culture. The conversation also touches on the transition from large enterprises to agile tech environments and the relevance...
2025-09-1230 minClaim to FameThe Future of Sleep Technology with Robert MillerIn this conversation, Robert Miller, VP of Sleep at Apria Healthcare, shares his extensive experience in sleep medicine and discusses the evolution of sleep technology, the challenges in diagnosing and treating sleep apnea, and the importance of personalization in patient care. He also highlights the role of AI in enhancing communication and treatment options, and offers insights on driving change within traditional healthcare organizations. The discussion wraps up with rapid-fire questions that reveal personal preferences and thoughts on current trends in sleep medicine.
2025-09-0433 minClaim to FameNavigating the Complex Landscape of Revenue Cycle Management with ProchantIn this episode, we welcome BJ Martinelli and Joey Graham from Prochant to discuss their journey in the revenue cycle management (RCM) space, from Joey's transition from pre-med to becoming the CEO, to Prochant's growth and innovative approaches in the industry. They delve into the importance of having a strong company culture, effective processes, and leveraging technology and AI to improve outcomes for healthcare providers. They also touch on the future trends in the industry, such as the rise of AI and the complexities introduced by new regulations and value-based care contracts.
2025-08-2736 minClaim to FameInside MAMES: Advocacy, Community, and Collaboration in the DME IndustryIn this episode of the Claim to Fame podcast, we talk with Rose and Jim, key figures from the Midwest Association for Medical Equipment Services (MAMES). Rose, the Executive Director, shares her extensive experience in the DME industry and how she transitioned from managing a DME company to leading a regional association. Jim, who joined MAMES about 20 years ago, discusses his roles in membership and event management. The duo talks about the importance of state associations for networking, advocacy, and policy changes. They also share their experiences managing the association together, including how they maintain distinct roles and responsibilities...
2025-08-2133 minClaim to FameFrom Hedge Funds to Healthcare: Adam Nadler’s Journey into DME and AIIn this episode of the Claim to Fame podcast, Adam Nadler shares his transition from a hedge fund trader to a significant player in the Durable Medical Equipment (DME) space. Adam recounts his inspiration for starting in healthcare, prompted by helping a friend with multiple sclerosis gain access to essential medications. He discusses his founding of several fast-growing companies, including Quest Health Solutions and Compliant Rx, and the role of AI in transforming medical records review and DME compliance. Nadler also touches on his experiences with building efficient teams, integrating AI into business operations, and the collaborative spirit within...
2025-08-1430 minClaim to FameFrom Skateboarding to Sleep Therapy: Mike Austin's Journey in DMEIn this podcast episode, Mike Austin, CEO of Quality DME, discusses his journey from a skateboard instructor to a leading figure in the durable medical equipment (DME) industry. Mike shares his experiences with the geographic expansion of Quality DME, including the recent opening of an office in Raleigh, North Carolina. He outlines the company's specialization in sleep apnea services and the substantial growth they have achieved since he and his business partner acquired the company. The conversation covers the challenges and triumphs in the DME space, including coping with the complexities of insurance, equipment shortages, and the rapid move...
2025-08-0727 minClaim to FameUnlocking DME Success: MiraVista's Blueprint for Reimbursement MasteryIn this episode, we host Derrick and Andrea Stark, the founders of MiraVista, a company providing expertise for DME (Durable Medical Equipment) suppliers. Derek and Andrea share their journey from disparate careers to creating a business that helps DME suppliers master their industry. They discuss the importance of internal knowledge sharing, the evolution of the DME industry, and how suppliers can leverage technology and AI to streamline operations. Andrea also highlights upcoming changes in Medicare policies and the exciting future where a collaborative approach can lead to better efficiency and patient care. The conversation is peppered with personal anecdotes...
2025-07-3140 minClaim to FameEmbracing Change in the HME Industry with Kyle Neese from ACU-ServeIn this engaging podcast episode, Alex and Wayne have an insightful conversation with ACU-Serve's Kyle Neese, a prominent figure in the HME industry. Kyle shares his journey from building cubicles in a family business to becoming involved in various sectors, including SaaS, medical device manufacturing, and revenue cycle management. He discusses the impact of competitive bidding, the importance of adapting to change, and the significant lessons learned during the COVID-19 pandemic. Kyle emphasizes the need to balance technology with patient care, particularly in long-term patient adherence and leveraging AI without losing the human touch. The conversation also touches on...
2025-07-2423 minClaim to FameBuilding Efficiency in Healthcare: A Conversation with Trey HoltermanIn this episode of the Claim to Fame podcast, Trey, the founder of Tennr, discusses the company's mission to solve the pre-visit processing problem in healthcare by ensuring quick and accurate documentation. Moving away from AI buzzwords, Tenor focuses on real outcomes and efficiency through automation. Trey shares insights on their recent rebranding, the shift towards a patient conversion platform, and the importance of continuous customer engagement. He also talks about the challenges and future of the healthcare and DME industries, and the potential of structured data. Additionally, Trey touches on his background in stand-up comedy, the importance of...
2025-07-1527 minClaim to FameDME Compliance with Michael Silverman: Legal Insights for Health ProvidersIn this podcast episode, hosts Alex and Wayne welcome Michael Silverman, founding partner of Silverman Bain, a law firm specializing in regulatory compliance for DMEPOS providers. Michael shares his personal journey, from growing up in a family-run DME business to becoming a healthcare attorney. He discusses the complexities of compliance within the DME industry, highlighting the importance of proactive legal advice and the risks of marketing non-compliance and state licensure issues. Michael emphasizes the need for DME providers to stay informed of constantly evolving regulations and advises new entrants to seek guidance from specialized attorneys and consultants. The episode...
2025-07-0829 minClaim to FameNavigating the Evolution of Patient Pay with Bruce GehringIn this episode, Bruce Gehring, SVP of Business Development at Allegiance Group, joins the podcast to discuss the transformation of the patient pay sector within the healthcare industry. Starting in the mid-80s, Allegiance Group has evolved significantly, especially with shifts such as competitive bidding and the transition from payer to patient responsibility. Bruce shares insights into how their solutions integrate seamlessly with systems like NikoHealth, ensuring efficient patient account management and enhancing revenue cycles. He also discusses his diverse career path, transitioning from hospitality to healthcare, and emphasizes the importance of understanding customer needs and industry dynamics. Additionally...
2025-06-2033 min
The BeatLive at HLTH: Prenuvo: The Pioneer in Whole-Body MRI Screenings—featuring Andrew LacyThe current healthcare system is a reactive one. We only see a doctor when something is wrong, and disease is rarely diagnosed in its early stages. But Andrew Lacy is working to make our sick care system much more proactive. Andrew is Founder and CEO of Prenuvo, the pioneer in MRI-based, clinical-diagnostic screening exams. Under his leadership, the company has expanded across North America, establishing Prenuvo as a recognized and trusted proactive healthcare service. On this episode of The Beat, Andrew joins hosts Dr. Jessica Shepherd and Dr...
2023-12-1832 minThe BeatLive at HLTH: Prenuvo: The Pioneer in Whole-Body MRI Screenings—featuring Andrew LacyThe current healthcare system is a reactive one. We only see a doctor when something is wrong, and disease is rarely diagnosed in its early stages. But Andrew Lacy is working to make our sick care system much more proactive. Andrew is Founder and CEO of Prenuvo, the pioneer in MRI-based, clinical-diagnostic screening exams. Under his leadership, the company has expanded across North America, establishing Prenuvo as a recognized and trusted proactive healthcare service. On this episode of The Beat, Andrew joins hosts Dr. Jessica Shepherd and Dr...
2023-12-1832 min