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Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers176 Mystery Shopping: CX Secrets—Michelle PascoeIn this episode with Michelle Pascoe, we lift the lid on mystery shopping and what it really reveals about leadership, service, and customer experience. From why traditional surveys fail, to how insight-based mystery shopping exposes what leaders never see when they are not present, this conversation explores how organisations can turn observation into improvement. We also look at generational expectations, the role of robotics, and why human connection still matters more than ever. SOUNDBITES Mystery shopping explained beyond the...
2025-12-1625 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers175 From AI to ROI—Mahesh M ThakurMahesh M. Thakur is a former executive with Microsoft, Amazon, Intuit, and GoDaddy, and brings battle-tested experience from Silicon Valley. In this episode, Mahesh M. Thakur explains: how companies are getting AI adoption wrong why boiling the ocean fails why every organization needs a Chief AI Officer (CAIO) to align data, models, and leadership vision into one cohesive strategy. Youtube video link: https://youtu.be/m3S1KxBQmgk TALKING POINTS [1:55] Why every organisation now needs a Chief AI Officer (CAIO). [1:55] Why companies fail at AI adoption (“boiling the ocean”). [5:25] How to get...
2025-12-0225 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers174 Innovation is a Game of Inches — Nigel CollinWant to know how small, consistent steps can drive big results? How bottom-up ideas with top-down strategy create lasting innovation? This episode features Nigel Collin, an innovation and adaptability expert helping leaders build teams that make improvement a daily habit. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [00:00] Adaptive mindset through curiosity and continuous learning. [00:44] Innovation, creativity, AI, and workplace culture. [01:08] Adaptive teams that make innovation a...
2025-11-1825 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers173 Reinventing Innovation—Nils VeskWant to know the secret to leading with creativity, driving innovation, and making AI your competitive edge? Nils Vesk, founder of Ideas with Legs and author of The Reinvention Spirit and Innovation Archetypes, shares how leaders can turn ideas into impact. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [01:44] How AI shifts the role of human imagination [03:08] Moving past fear and resistance to AI adoption [03:27] Three essentials o...
2025-11-0425 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersREPUBLISHED 136 Difficult Conversations — Lisa McInnes-SmithLisa McInnes-Smith is in the top echelon of corporate speakers, having presented live to more than 2½ million people across 30 countries. This episode we explore: How do we deal with conflict? How do we build trust? How do we get rid of dysfunctional behaviors in a team? How do we build a sense of unity and community when the company works in silos? Here's the link to the video version on YouTube: ⁠https://youtu.be/uRfmpAd8cW8 ⁠ Ask yourselves, "Is it th...
2025-10-2829 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers171 Embedding Innovation, with Lawrence ArmstrongHow does sparking innovation drive national success? In this episode with Lawrence Armstrong, Chairman of Ware Malcolm, an award-winning design firm operating across the USA, Canada and Mexico, find out how to embed innovation in team culture. Experience our episodes in a whole new way - watch every video version on our YouTube channel HERE Subscribe now to be the first to catch our next release.   Soundbites [0:09 Whole-brain creativity in leadership [3:27] Layered Leadership drawing from architecture and art [4:25] Culture as a multilayered element
2025-10-0725 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersREPUBLISHED 86 Difficult Conversations — Scott DuttonScott Dutton is the Conflict Whisperer; a global expert on difficult conversations, Conflict intelligence®, mediation, emotional intelligence and workplace culture. As a professional speaker he's known as the fun-maker and spoken to over 25,000 professionals as a speaker or facilitator. Q. What makes a culture unravel? What toxic behavior is most prevalent? Where there's an us-and-them culture, where it gets very much management vs. staff, where people do not feel comfortable or safe to have those difficult conversations. Teams need to have a model on how to have those difficult conversations. one I use is based o...
2025-09-3023 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp170 The World of Creativity, with Fredrik HarenHaving travelled to 75 countries and uncovering 37 powerful insights from the world’s most creative minds, Fredrik Härén is a global creativity explorer. In this episode, discover fresh ways to think, create, and solve problems from Greece to Bhutan. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [01:11] The World of Creativity and its 37 global insights. [04:47] GREECE: Find the Path: Creativity as process, not failure. [07:50] Kaitakusha: Cultivating the futur...
2025-09-2325 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp169 Strategy: The Star Principle 2.0 — Dan SilberbergCould 50% of the Fortune 500 vanish within eight years? In episode 169 of Manage Self, Lead Others video podcast, Dan Silberberg, master strategist for large enterprises, and with a storied CEO career, shares how Richard Koch’s Star Principle 2.0 redefines market dominance and the shift from static enterprises to uncopyable ecosystems. Experience each episode in a whole new way and watch every video version on our YouTube channel HERE Subscribe now to be the first to catch our next release. Soundbites [02:29] Introduction to Richard Koch’s The Star...
2025-09-0924 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers168 The Brand of YOU!—Kathleen CaldwellWant to know how to shape your personal brand so you stand out and attract more collaborative opportunities? In this episode of Manage Self, Lead Others video podcast, find out how you can become a category of one with Kathleen Caldwell, creator of a thriving global community for women entrepreneurs, coaches and consultants. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [00:00] Perception of leaders and p...
2025-09-0225 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers167 AI Improving L&D — Ger DriesenGer Driesen is a Thought Leader in Learning & Development and a Learning Innovation Leader from the Netherlands. With a focus on trends in Learning & Development, Ger Driesen is an L&D Trendcatcher. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release. Soundbites [0:07] What will come after the AI wave; possibility of a pendulum-swing back to a human-centred movement. [2:25] Humans using AI will replace workers not using AI.
2025-08-1921 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp 4 Ingredients Cookbook Megaseries, with Kim McCoskerThis episode, how Kim McCosker turned a simple idea - 4 ingredients - into a 9-million-copy cookbook phenomenon. Kim McCosker is Australia’s queen of simplicity in the kitchen. In this high-energy episode, Kim shares business tips, personal stories, and the power of doing more with less - whether ingredients, marketing, or time. Get ready to be inspired by a true self-starter who made cookbook history. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE. Subscribe now to be the first to catch our next release. ...
2025-08-0524 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp165 Communication Dynamics, with Anneli BlundellAnneli Blundell is a communication dynamo. In this fast-paced, insight-packed episode, she shares the hidden traps of everyday communication and how to fix them. From busy brain syndrome to prompt hygiene in AI, you’ll walk away with tools to speak clearly, structure your message, and increase your influence - whether you’re giving feedback, writing emails, or leading a team. If you lead people, you need to hear this. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE. Subscribe now to be the first to c...
2025-07-2224 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp163 AI for Blue Collar Industries, with Tommy DeeTommy Dee went from blue-collar trades to nursing to authoring Blue Collar Revolution, a bold new guide for contractors navigating the AI age. In this high-energy episode, Tommy shares how AI helped him turn $10K into $2.7M, which tools he swears by, and why giving your AI a name like “Charlie” might just change how you work. If you're in the trades, or manage anyone who is, this is the episode to send around. Experience our episodes in a whole new way - watch every video version on our YouTube channel HERE. Subscribe now to b...
2025-06-2423 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp162 Your North Star Purpose, with Dan SilberbergDan Silberberg is a leadership visionary with a Fortune 500 track record, now focused on helping executives uncover the unconscious patterns that shape their leadership. In this powerful episode, Dan exposes the invisible operating system that drives our choices, beliefs, and leadership style, and why it’s time to rewrite the code. If you're curious about how childhood beliefs, culture, and fear of standing out could be holding you back, this episode is your wake-up call. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE. Subscribe no...
2025-06-1021 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp161 Is Deep Reading Dying? with Nina SundayIs this the end of reading as we know it? Nina Sunday is a speed reading trailblazer and founder of Brainpower Training. In this episode, she raises the alarm on our vanishing "deep reading brain" and why reclaiming our capacity for focus and complex thinking is now a leadership imperative. From book bans to slogan-thinking, Nina unpacks how short-form content is rewiring our minds and what leaders can do about it. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe now to be the first...
2025-05-2706 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp160 Infinity Selling: Sales Is Culture, Not Function, with Mark BoundyMark Boundy returns to unpack his new book, The Infinity Effect, a bold reimagining of sales as something bigger than quotas and commissions. In this episode, Mark challenges the traditional “sales silo” mindset and reveals why sales needs to be woven into the very culture of the organization. Access Mark Boundy's new book, The Infinity Effect on Amazon ⁠HERE⁠ This isn’t just for the sales team. It’s a wake-up call for the C-suite. When everyone who touches the customer sees themselves as part of the ownership journey - not just the buying decision - t...
2025-05-1323 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp159 Bucket List Guy, with Travis BellTrav Bell, known worldwide as The Bucket List Guy, believes we should be living curiously excited about the bigger version of ourselves - not just existing. In this episode, Trav shares why writing a bucket list is not just a fun activity, but a life-changing strategy for happiness, leadership, and engagement. Whether for yourself or your team, get ready to rethink goal-setting, adventure, and possibility. Experience our episodes in a whole new way and watch every video version on our YouTube channel ⁠HERE⁠ Subscribe now to be the first to catch our next release. Soundbites
2025-04-2924 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp158 A-lister Charisma Secrets, with Maz SpeaksDull does not convert. Tune in to hear blockbuster TV show producer, Maz, tell her A-lister stories:  actor Tony Curtis's most important question, Arnold Schwarzenegger's encounter with Paula Yates for the TV show In Bed With Paula, and more. Maz built global audiences for TV shows like ‘X Factor’, ‘Dancing with the Stars’, ‘Big Brother’ and ‘Q&A’ and now teaches leaders how to be unforgettable in every room.   In this episode, Maz shares how to master presence, reframe fear, and ditch the dull. Whether you lead a team or pitch for a living...
2025-04-1548 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp157 Great Monday's Work Culture, with Josh LevineJosh Levine, author of Great Mondays: How to design a company culture employees love, and podcast host of Great Mondays Radio for candid conversations with culture leaders. Josh is a Professor, author and speaker on the power of corporate culture and communication; and contributing writer to Fast Company and Forbes magazines. Experience our episodes in a whole new way and watch every video version on our YouTube channel ⁠⁠HERE⁠⁠ Subscribe now to be the first to catch our next release. Soundbites [0:00] Why values such as “accountability” need be framed as choices between viable options, not...
2025-04-0124 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp149 How to Double Your Reading Rate, with Nina SundayUnder pressure to get through truckloads of reading that just keeps pouring in? Nina Sunday is the world's best Brainpower coach and Speed Reading trailblazer. In this episode learn how speed and comprehension can be enhanced with the right techniques. View the video version on Youtube HERE: https://youtu.be/gvjnQnyi0I8 === Nina Sunday answers these questions: How can you measure reading rate? What is an average reading...
2025-01-0123 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp145 Brain Training That Works, with John Kennedy, NeuroplasticianJohn Kennedy is a process efficiency consultant turned brain coach in applied neuroplasticity to help people achieve peak performance.  John Kennedy's brain training method increases mental and cognitive agility. The secret is rewiring brain connections for faster thinking speed, improved focus memory and faster, betterdecision making.  Early in his career, John Kennedy was a Project Rescue specialist before collaborating with the US military to support elite military units including pilots, snipers and navy seals. John now helps leaders and teams exceed their performance expectations, resulting in fast unparalleled...
2024-11-1224 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers144 The Multi-dimensional Leader, with Dan SilberbergThis episode I'm with Thought Leader and Visionary, Dan Silberberg, speaking about Leading in the Age of AI. Former Managing Director of Oracle and CEO of other well-known brands and with a Master's degree in Leadership and Coaching and Founder / CEO. Head to his website, https://entelechy.ai/ for details of Dan's upcoming events.Experience our episodes in a whole new way—watch every video version on our YouTube channel HERE Subscribe now to be the first to catch our next release.[10:00] If we are in an ecosystem and wit...
2024-10-2949 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp140 Managing Meetings, Nina Sunday with Evan HackelPoor meeting management comes up so frequently as a workplace bugbear that Nina Sunday designed and leads a Managing Meetings workshop including meeting agenda best practice, how to chair a meeting and proactive minute-taking.           This is a bonus episode from the Training Unleashed podcast show with host, Evan Hackel, interviewing guest, Nina Sunday, about leading effective meetings.                                 Evan Hackel asked Nina Sunday in-depth questions about meeting best practices, extracting gems from Nina’s experiences leading workshops inside organizations to improve meeting behavior. View video of this epis...
2024-09-0324 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp139 Leading an M&A, with Dave Musson, industry expertIndustry expert on M&A, Dave Musson is Managing Director Oceania of Aspen Tech in Australia and a strong Information Technology professional. Having led many teams over the last 30 years in merger and acquisition activitiesand transfer, in this episode, Dave explores how a leader navigates thepath of leading a team as a new corporate owner comes on board with differentexpectations. How does that play out for customers, especially when the value proposition might be changing? Here's the link...
2024-08-2024 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp136 Difficult Conversations, with Lisa McInnes-SmithHow do we deal with conflict? How do we build trust? How do we get rid of dysfunctional behaviors in a team? How do we build a sense of unity and community when the company works in silos?Here's the link to the video version on YouTube:https://youtu.be/uRfmpAd8cW8 Ask yourselves, "Is it them, or is it how we're feeding them the information? Do they feel like they're not trusted? Are our expectations not clear?" You can say to...
2024-07-0930 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp134 Automated Marketing CRM, with Pete RomanoTune in to find out what you could - or should - be using with marketing automation and the customer journey. Pete Romano developed the Segwik CRM designed for automated marketing for complex sales, onboarding and customer management. Go to . . . https://segwik.com/ninasunday . . . (for listener discount and to schedule a demo) for a CRM tool for:- scheduling appointments- managing client follow-ups- handling customer queries . . . . . and moreHere's the link to the video version on YouTube:...
2024-06-1525 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp133 Nobody is Smarter Than Everybody Pt 2, with Rod CollinsIn this episode my conversation is with former CEO and author Rod Collins as we discuss his new book, Nobody Is Smarter Than Everybody. Here's the link to the video version on YouTube:https://youtu.be/atpsMBZDRDk Rod Collins presents a compelling case for the transformative power of collective intelligence and peer-to-peer networks, likening their revolutionary impact to Einstein's Theory of Relativity. This trailblazing book challenges outdated norms and underscores the importance of these strategies in today’s complex business environment....
2024-05-2833 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp131 The Power of Company Culture, with Chris DyerEp131 - INC. magazine ranked our guest, Chris Dyer, as the number one leadership speaker on culture. Author of "The Power Power of Company Culture" - https://amzn.to/44wxa06 - and former founder CEO of People2G. His companies consistently were named a Best Place to Work. Implementing Chris Dyer's 7 Pillar strategy enables countless companies to unlock productivity, performance and profits.View the video version on Youtube: https://youtu.be/j8O6Jyr2Unc?si=BfZVqd_ZyrIvC9XA1 Transparency2 Positivity3 Measurement4 Acknowledgement5 Uniqueness
2024-05-0738 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp130 Feedback: Giving and Receiving, with Mel KettleEpisode 130 is with Mel Kettle, author of "The Social Association" and "Fully Connected'.TALKING POINTSNot only do you give feedback down, you give it across and you give it up as well.Giving feedback is one skill set, while how to receive feedback is just as important.When you hear the word feedback, how do you react? “Feedback” is one of those words that can be polarizing and cause panic.I encourage leaders to create a culture of conversation with...
2024-04-2332 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp129 - Working Async, with Lynne CazalyEp129 we speak with Lynne Cazaly and her book, "Sync Async" < > making a distinction between synchronous and asynchronous work. The author urges people to consider more asynchronous ways of working.There will always be too much to do and not enough time to do it. Putting practical sync async techniques to work can make your work easier . . . and the rest of life better.Consider:·     Do we really need everyone at the same meeting at the same time?(synchronous work)·      Could some people contribute prior to, or after the...
2024-04-0929 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp127 - VUCA leadership, with Dan SilberbergIn Episode 127, I speak again with Thought Leader and Visionary Dan Silberberg around the evolving role of leadership in a world of disruption. There’s a shift from focusing solely on productivity to valuing intelligence as the key competitive advantage. Multiple areas of disruption can be described with the VUCA framework.  A leader’s full time job is global volatility. Another full time job is global uncertainty and unpredictability. Another full time job is unraveling complexity.And then the last one, just...
2024-03-1941 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp125 - Employee Cost: Wrong Thinking, Prof. Peter Cappelli with Nina SundayThis episode is with Peter Cappelli DPhil, George W. Taylor Professor of Management; Director, Center for Human Resources, The Wharton School; author of “Our Least Important Asset: Why the Relentless Focus on Finance and Accounting is Bad for Business and Employees" https://amzn.to/3P5WTGd Recently named by HR Magazine as one of the top 5 most influential management thinkers, we speak about wrong thinking when it comes to employee cost and value.TIMESTAMPS[2:02] Why do leaders see employees as liabilities instead of assets?[3:47] Is that a failure of t...
2024-02-2729 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp122 - HEARTI: 6 Leadership Traits, with Corey JonesEpisode 122 guest is Corey Jones, CEO / Co-founder at Prismwork.comhttps://www.prismwork.com/a culture transformation company centered around the HEARTI framework described in the book, "Intentional Power: The 6 Essential Leadership Skills For Triple Bottom Line Impact" https://amzn.to/3vTFMkj co-authored by Corey Jones, with Lisen Stromberg and JeanAnn Nichols. HEARTI offers a new model of leadership built on six corecompetencies:1.    Humility2.    Empathy3.    Accountability4.    Resiliency5.    Transparency 6.    Inclusivity. Intentional power argues that to truly deliver triple bottom line impac...
2024-01-3050 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp121 - Career Questions To Ask, Brian Bowman with Nina SundayThis episode I speak with Brian Bowman, learning strategist, capability expert anddigital learning guru in Australia Pacific on how a leader can have a career conversation with their direct reports.When my company, Brainpower Training, won a tender to deliver customized Report Writing for Audit workshops in multiple cities for one of Australia's largest banks, Brian Bowman held a People and Culture role at that bank. We worked together closely to roll out those Report Writing programs.TALKING POINTS[6:40] So the career conversation for the leader is...
2024-01-1626 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp120 - Leaders Showing Appreciation, with Avi LiranLeaders harnessing the essence of appreciation are rewarded with higher engagement and trust. My guest, Avi Liran, has spent a decade researching Appreciation. Fascinated by the power of positivity and ability of words and tone to transform, Avi Liran is a super optimist believing in igniting inner joy, in people's lives and experiences. Avi says, “In my workshop, we work a few hours on Appreciation. Each person writes on an envelope the date, they sign, they write their own name on the envelope, and then they put the envelope to...
2024-01-0229 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp119 - Leading Again for the First Time, with Dan SilberbergLeading Again for the First Time, with Dan Silberberg. This is part 6 of Dan Silberberg's World Class Leader bonus series.We don't see things as they are, we see things as we are.Why would I change my myself when that's been so successful? If I have certain behaviors, certain ways of seeing the world, certain ways of creating relationship, and I've done that for 25 years, and now I'm in a C-Suite role, why would I need to change? But the world's changing and changing rapidly. I could find...
2023-12-1257 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp118 Rookie Mistakes New Leaders Make, Nina Sunday with Brendan RogersThis is a bonus episode - my conversation from The Culture of Leadership podcast with host, Brendan Rogers on the subject of: ''Rookie Mistakes New Leaders Make''. This episode goes for over an hour, so sit back, make notes, and enjoy. View the video on Youtube here: https://youtu.be/n8OnJZwTc2s?si=BJIGCAoZPtsv2iTmDiscussion Points Understand the big picture of your job and focus on culture  Build the capability of your team for better results  Regularly conduct one-on-one meetings with team members  Encourage innovation and ideas within you...
2023-12-051h 14Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers115 - Executive Lion Taming, Carol Marzouk with Nina SundayEp115 is with Carol Marzouk, the Executive Lion Tamer.According to Carol, ''We're all icebergs. We have stuff everyone sees and then stuff that they don't. The trick is to get underneath the iceberg in a non-invasive way so you understand people's currency. Even if you've been with them for 30 years, you can ask questions like, ‘’You know, I know we've worked together for a long time, and shame on me for not asking sooner, but I've been thinking about how important you are to me. And I want to know, where do you see yourself in a ye...
2023-10-1741 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp113 - Showing Up As Yourself: Leadership, Lynell Green with Nina Sunday113 ''Showing Up As Yourself Leadership'', Lynell Green with Nina Sunday(14:60) My coaching style is that people discover the next level of their leadership. Do you want to be a, a leader in this organization? What does that look like to you?What are you currently doing and what do you see for the future and what I consider where I spend most of my time with my clients is in that gap.And then we create a working strategy on how they're going to get the experiences they need and...
2023-09-2636 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp110 Break that Glass Ceiling! Linda Fisk with Nina SundayA metaphor for the often intangible impediments, obstacles, and roadblocks that prevent women and minority groups from achieving the elevated professional success they may be capable of, Linda Fisk, CEO of LeadHERship Global, speaks about the glass ceiling and how to break it.Q&A with Linda:Q . What are some mistakes people make that keep them from breaking through this glass ceiling?A. My first recommendation is to raise your sensitivity to this.Did you know both male and female managers are twice as...
2023-08-1535 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#109 Design Thinking Drives Innovation, John Prentice with Nina SundayIn Episode 109, guest John Prentice, warns, "If you don't have a basic framework to lead people through change, you're in trouble. If you don't have a framework that allows you to generate ideas through your teams and get engagement, you're in trouble. And if you don't know, as a people leader, how to handle an idea that's come to you from one of your team members and you mishandle that, and the business misses a great opportunity, that's almost sackable."These are the new skills of a people leader that need to be part o...
2023-08-0832 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp108 - Microlearning in the Flow of Work, with Nina SundayLearning in the Flow of Work suggests that for continuous learning to happen, resources should be accessed within the learner’s workflow.Investing just 5 minutes a day, participants experience a curated feed, incorporating gamified, point-scoring microlearning - videos, graphics, readings, journal entries - combined with peer-to-peer social learning.Embracing the Learning in the Flow of Work principle, first coined by Josh Bersin (1), workplace educator and Host of Manage Self, Lead Others podcast, Nina Sunday, is morphing her workplace training programs into 5-day or 30-day learning events, accessed via smartphone ap...
2023-08-0117 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp107 Bullying: Surprising Myths, Leanne Faraday-Brash with Nina SundayIn Episode 107 I speak with author of "Vulture Cultures", Leanne Faraday-Brash, an expert in workplace justice. An approved media spokesperson for the College of Organizational Psychologists, Leanne troubleshoots complex grievances, mediates and investigates discrimination, harassment and workplace bullying.TALKING POINTSQ. What is bullying?A. The definition of bullying in most countries is repeated unreasonable behavior that creates a risk to health and safety and that this could create a foreseeable risk to somebody's physical or psychological health.If it's repeated behavior...
2023-07-2531 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp105 - From Linear to Quantum Thinking; Dan Silberberg World-class Leader series Pt 4According to Dan Silberberg, "Moving toward deeper authenticity is challenging. It's painful, it is rigorous, it will shock you. But on the other side, what we seek is far beyond our comfort zone. That's the paradigm shift, from your default paradigm to one where you're aligned with your values, beliefs, behaviors, energies, motivations, thoughts, and how you show up in the world. And having gone through it now for 40 years and still doing, it's an incredible journey and it's worth all of it. Today's leaders can go from task-driven monitoring and micromanaging to mo...
2023-07-0443 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp104 - Cognitive Hardiness and Resilience, with Dr Kenneth NowackCognitive hardiness is a concept in psychology referring to a set of attitudes and beliefs helping individuals cope with stress and adversity. Considered part of the field of positive psychology, it studies factors contributing to human flourishing. Dr Kenneth Nowack is author of the 2021 paper, "Cognitive hardiness in coaching: Personality trait, skill, or outcome?" *Cognitive hardiness, often viewed as a personality trait, is related to resilience, the ability to bounce back from difficult experiences.Psychologist, Suzanne Kobasa, first developed the concept, based on 3 core beliefs or attitudes:1.      Commitment: The belief that one is invest...
2023-06-2731 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#103 Decoding Purpose for Organisations, with Phil PrestonA strong sense of purpose drives extraordinary business outcomes. And expert, Phil Preston helps people and organizations decode purpose to improve their performance and impact.Author of ‘’Connecting Profit With Purpose'', Phil Preston is founder of the Business Purpose Project and Host of the "On Purpose" podcast.‘’If you're not delivering something that's really valued by people longer term, then you're not going to be in business for long. A lot of people view corporate purpose or organizational purposes as something that's nice to talk about. But in the last fiv...
2023-06-1328 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp102 - The Leader "Hero's Journey": Dan Silberberg's World-class Leader series Pt 3Former CEO of Oracle and other brands, Dan Silberberg, believes that being a C-Suite leader is, in the words of the Hero’s Journey, a Call to Adventure, to embark on a quest that challenges them and takes them out of their comfort zone. It takes courage and bravery, rigor and resilience.In this episode, part 3 of a 6-part World-class Leader series, Dan connects Joseph Campbell's Hero’s Journey to the journey of a leader. All of the movies we love - Harry Potter, Star Wars, Lord of the Rings - are built off the plot framework of th...
2023-06-0640 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp101 Best in HR Award - Local Government, with Amanda DalyAre you in Human Resources in Local Government? Want to win an HR Award like my guest this episode, Amanda Daly from Redland City Council, Queensland? This episode is a case study of what HR initiatives might attract a commendation from the Australian HR awards.Amanda Daly is Head of People, Culture and Organizational Performance at Redland City Council, a Local Government organization with over 1000 employees, serving a community of over 150,000 people, situated on the coast of the state of Queensland, Australia, about 35 kilometers south of Brisbane, the state capital.
2023-05-3029 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp100 - The 8 Paradoxes, Dan Silberberg's World-class Leader series Pt 2Former CEO of Oracle and other brands, Dan Silberberg, believes that being a C-Suite leader requires self-awareness, social-emotional intelligence, resilience and an authentic way of being. In this episode, part 2 of a special 6-part World-class Leader series, Dan speaks about the 8 paradoxes of a leader.What we discussed in this episode: The 8 Paradoxes of LeadershipDan says, “I believe each person is here for genius work. And I'm pretty good at figuring out for most people what their genius is and reflecting it back so they truly see it.”
2023-05-1634 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp98 The Leader Operating System: Dan Silberberg's World-class Leader Series Part 1Former CEO of Oracle and other brands, Dan Silberberg, believes that being a C-Suite leader requires you to discover your true genius and focus on whole-person growth.Are you ready to discover your true genius and begin your own journey to emerge as a truly great leader? This is the hero's journey. YOU are the hero.Dan Silberberg believes each person is here for genius work. And he's pretty good at figuring out for most people what their genius is and reflecting it back so they truly see it.
2023-05-0241 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#96 Best in HR Award, with HP's Head of HR, Seemali Shukla, Australia/NZSeemali Shukla is Head of HR for HP Australia/New Zealand and was recently awarded by HRD Magazine a Best in HR award.This episode we discuss initiatives Shukla implemented that led to the award. What were some of the challenges faced and how were they overcome?TALKING POINTS“A tagline we use across leadership is "Making Life Better". Three simple words about making life better·      for our employees·      for our extended community·      for our customerswhether a coffee connect, a one on one, all of us in th...
2023-04-1825 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#93 Passion @ Work, with Shivani GuptaThis episode, business leader and author, Shivani Gupta shares a story about her life-changing trip to Nepal finding her true passion that changed the trajectory of her life.Shivani talks about challenges that managers face balancing the need to support high performers with managing those not performing as well or who require attention.The importance of mental health and well-being in the workplace is highlighted, and how organizations are starting to provide more support and resources for employees to manage stress and burnout.In...
2023-03-1531 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp91 - The Leader's Inward Journey, with Dan SilberbergThis episode I'm speaking with Thought Leader and Visionary, Dan Silberberg, former Managing Director of Oracle and CEO of other well-known brands, and with a Master's degree in Leadership and Coaching. Visit https://entelechy.ai/ for details of Dan's upcoming events.There is only one journey of a Leader, the Inward Journey. Join us for a thought-provoking discussion examining 4 core areas that reflect your truth, your values, your core beliefs as a leader:1.    Tell your story.2.    Know yourself3.    Authenticity4.    Spirituality Who am I?What...
2023-02-1547 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp90 Fight Mediocrity, with Mark BoundyWant to join the fun with Mark Boundy to fight mediocrity? Go to https://mediocrates.wtf/ where, alongwith Cristina DiGiacomo, Mark has gathered true experts at confronting mediocrity, who have personally overcome it, and are passionate about guiding you through your own journey. There you’ll find tools, tips, and fellow travellers.To view the video version, go to: https://youtu.be/QAFJM5rFstEMark Boundy encountered and battled mediocrity in many forms over decades. Mark wrote the bestseller, Radical Value, to focus on the most important part of business that most companies do poorly, fo...
2023-02-0127 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp89 - Nina's Career Story, with Russell PearsonIn this bonus episode from Russell Pearson’s podcast, The Marketing Report, I get close and personal, welcoming you into my career story, taking you behind the scenes to learn about my winding business journey; from my early career teaching Speed Reading, then high school English, to graduating from the Australian Film TV and Radio School (AFTRS) and working in television, before founding my training company in 1990, rebranding as Brainpower Training in 2001. TALKING POINTSRussell asks, "Nina, you’ve got scalability, you've got trainers in different areas, you can supply training clients need, in-person or virt...
2023-01-1830 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#83 People Reading Using DiSC Tool, Nina Sunday with Lindsay AdamsIn episode 83 of "Manage Self, Lead Others" leadership podcast I speak with Lindsay Adams, the Relationships Guy, as we run through a description of each of the 4 DiSC ® Profile quadrants:  D - Dominant I - Influencer,S - SteadyC - Conscientious Watch the video version here: https://www.youtube.com/watch?v=A2qxZ6-GmaA&t=429s Once we understand the basics of the 4 DiSC types as a leader, we can bring out the best in our people. As...
2022-10-0525 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#82 Psychological Safety at Work, with Nina SundayWhat one attribute sets apart high-performing teams? Tune in to this episode of Manage Self, Lead Others which Is an extract from Nina Sunday’s presentation to the 2022 Middle Managers Muster online summit.===In its quest to build the perfect team, Google's People Analytics division established Project Aristotle to identify key attributes of successful and effective teams.By matching observations and group dynamics of over 180 teams across the company against findings of decades of academic studies, Google targeted precisely which qualities make the best teams.
2022-09-1426 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#68 The 8 Good Behaviors of a Manager, with Nina SundayGoogle’s now famous Project Oxygen started as ‘The Manager Project’. The PiLab (People and Innovation Lab) Team researched questions such as: How do managers impact team performance? Do managers matter? How can we create amazing managers, not just competent ones? Comments in the annual Google Great Manager Award nominations were analyzed, as well as thousands of surveys and performance reviews.A set of 8 (plus more recently another 2, making 10) good behaviors common among high-scoring managers was identified.In this episode, find out the finer details of the 8 Good B...
2022-02-1646 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#66 Finding the Leader in You, with Sreedhar BevaraIn true slumdog millionaire style, growing up in India, Sreedhar Bevara, went from street vendor to waiter, from milk delivery boy to door-to-door salesperson, until, inspired by his brother, he found the aspiration for education, gaining his MBA and rising to become General Manager of Panasonic Corporation in Dubai.Author of two books, “Moment of Signal” (2018)  and “The Roaring Lambs: A Fable About Finding the Leader In You”, (2021) Sreedhar Bevara is a real life study on how embracing your moments of signals can help you realize your full leadership potential.Passionate about “finding the leader within us”...
2022-01-2631 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersCharles Handy in Conversation Part 1, - with Aidan McCullenIn this special edition of Manage Self, Lead Others we bring you a bonus - a conversation with one of the giants of management thinking, Charles Handy from Aidan McCullen's Innovation Show podcast, episode #196, Aidan was fortunate to spend an evening with Charles Handy at his home in London. So many gems in this conversation - don't make a category error of turning efficiency into purpose, curiosity as the start of creativity and the difference between Managers (in charge of things) and Leaders (in charge of people) - intermixed with stories e.g. the r...
2022-01-0539 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#63 Say 'Yes, And . . . ', with Avish ParasharAvoiding the “Yes but . . .” trap is the theme of today’s episode with communication expert, Avish Parashar, author of, "Say 'Yes, And!': 2 Little Words That Will Transform Your Career, Organization, and Life!"This conversation helps to figure out where you have been saying, “Yes, but . . .” and how you can transform your results by switching to “Yes, and . . .” ABOUT AVISH PARASHARAvish Parashar fell so much in love with improv – improvisational theatre or comedy on the spot – while studying for his Bachelor Degree in computer science at University of Pennsylvania, that after graduatin...
2021-12-2225 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#62 Joy in the Workplace, with Sheryl LynnSheryl Lynn is founder of JOYELY Studios, the Chair of Joy™ methodology and the program, JOY is Serious Business™ for corporations. The more we focus and prioritize joy and the more social issues we can resolve.How we create a framework for everyone to discover that joy is within and always accessible, has been Sheryl’s lifelong work.Contact: https://joyely.com/Register now! Dec 6-10, 2021: https://joyely.com/global-joy-symposium/ABOUT HOST, NINA SUNDAY CSPContact: nina@ninasunday.com and info@brainpowertraining.com.au Au...
2021-12-0840 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp61 Leading in Remote Antarctica, with Rachael RobertsonImagine living in months of darkness, the temperature hovers around minus 35 degrees and you’re stuck inside with no way in, and no way out.Rachael Robertson will reveal how she kept her team inspired and productive through Antarctica’s long, dark winter. She explains why respect trumps harmony and how she built a culture of collaboration, integrity and trust. And where she managed everything from a search-and-rescue following a plane crash, to resolving a peaceful settlement to the Bacon War. You can get a copy of Rachael's book, "Respect Trumps Harmony", HEREConta...
2021-11-2429 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp59 Self-managing teams and Collective Intelligence, with Rod CollinsThis exciting episode my guest is futurist and author, Rod Collins, former CEO, and host of the Thinking Differently podcast on C-Suite Radio Network. Rod describes how business leaders can access an untapped resource in their organizations: the collective intelligence of their own people.Rob goes into detail about a sequence of activities to lead a Collective Intelligence off-site event as a large group process to achieve consensus on handling a challenging problem. This process can rapidly uncover common ground and discover insights to craft breakthrough solutions. Rod’s boo...
2021-10-2745 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#58 Outback Australia Local Govt Leadership, with Mount Isa CEO, David KeenanDavid Keenan is CEO of the remote Australian city of Mount Isa, listed in Guinness Book of Records as the world’s biggest, land wise (43,310 sq. kms), bigger than Switzerland. With a population of only 24,000 and known as the 'oasis of the outback', Mount Isa is 1,800 kilometres or a 20-hour drive from the state capital, Brisbane. Copper, lead, silver and zinc are produced in one of Australia’s biggest mining-smelting complexes with its towering smokestacks. David Keenan is a values-driven leader, keen to see those around him succeed. Integrity, honesty, enthusiasm and ded...
2021-10-2031 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#57 Disengaged Employees, with Janet HarveyJanet M. Harvey, author of Invite Change: Lessons from 2020, The Year of No Return, is CEO of inviteCHANGE, a coaching organization that shapes a world where people love their life’s work.An early adopter for creating a coach-centered workplace, Janet has trained and coached leaders at Fortune 500 companies, across 6 continents, for more than 25 years.TALKING POINTSThe Gallup data released July 2021 of this year shows that only 36% or employees are actively engaged in organizations in the US and 20% globally....
2021-10-1339 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#56 Leadability, with Rowdy McLeanRowdy has created and led great companies. Author of ‘Leadability: How great leaders are made’, and with a Masters Degree in Business Administration and a graduate of the Disney Institute, plus a Fellow of the Australian Institute of Management, Rowdy motivates, inspires and agitates individuals, teams and organisations to play a bigger game.TALKING POINTS[15:22 - 15:53] I climbed Mt Kilimanjaro for my 50th birthday, which was an incredible experience. When I got back I wrote the book because I was so impressed with the leadership skills of the Tanzanian guide...
2021-10-0637 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp55 Persuasion Blueprint, with Michelle BowdenMichelle Bowden explains her ground-breaking Persuasion Blueprint model to understand persuasion and influence and identify what type of influencer you are.Author of 2 bestsellers: How to Persuade https://amzn.to/3VKqsAZHow to Present https://amzn.to/4coj6IzTALKING POINTS ✅ [2:32 - 2:55] I am fascinated by persuasive presenting in business, rather than just how to stand and gesture, how to breathe properly and how to use your voice. How do we go to a meeting and say whatever we've got to say and get peo...
2021-09-2933 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#54 S-Curve Performance Cycle, with Aidan McCullenThis week's conversation is with Irish author and podcaster, Aidan McCullen. His ground-breaking book, 'Undisruptable' features a chapter on the S-Curve model of innovation and change.TALKING POINTS[0:58 - 1:06] Aidan McCullen is host of The Innovation Show podcast and exemplifies the permanent reinvention mindset.[1:33 - 1:44] I discovered one of the root causes of employee demotivation in my business was not looking after the S-Curve, just assuming if I pay them to do a job, they should just do it. Mistake![2:01 - 2:44] S-Curves were made popular in the 1960s by Everett Rogers...
2021-09-2240 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#53 Leading People, with Siimon ReynoldsUnless you have the core intention to be a learner, to increase your skill base, then your chances of doing it coincidentally are small. I was out of my depth for a time and had to adjust constantly. But then you adapt, that's the first part of it. And then the second part is intention to get better.I was not used to leading a team. I was not used to the politics of an organization. There was definitely friction as I moved towards my mission, which was the opposite of what they wa...
2021-09-1838 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#52 Disney Customer Service Culture, with Vance Morris[2:03 - 2:08] What did you learn about the customer experience at Walt Disney world?[2:15 - 2:24] The Disney company can take any mundane, boring thing and turn it into an experience. [2:58] I call it Disneyfication - creating experiences out of the mundane e.g. answer the phone, send an email, send a package. Why don't you make an experience out of them?[4:15 - 4:31] We come up with a service map; every interaction with a client or patient. Whether it's marketing at the front desk, a telephone call, etc, every single point is mapped out. ...
2021-09-0832 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#50 Change: Human-centred Approach, with John Prentice[2:11] Unless the people are on board, your change initiative might fall over. Is that right?[2:33] To ensure that the business benefits are achieved, the way they were intended, if you're not putting people as part of your risk matrix and your risk considerations, then you can be blindsided by the reaction people will have to whatever this great solution is, particularly if they have not been brought along on the journey. If people were the last to find out that the project was even supposed to do that. So then the buy-in's not congruent to t...
2021-08-2533 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#49 Delegate! with Sally Foley-LewisAre you a people manager who hoards tasks instead of delegating to others on your team? What’s stopping you from delegating? ·    It would be easier to just do it yourself?·    You want to delegate but don't know how?·    You can’t trust it will get done to the right standard? It's Time To Delegate. WHY DELEGATEWhat is Delegation?Can only managers delegate?Can we delegate up and sideways as well as down?Why should a manager...
2021-08-1831 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp45 Time Management Q&A, with Nina SundayThis episode we turn the mic around to interview our host, Nina Sunday, on an area of subject-matter expertise, Time Management. Nina answers these 12 questions: What’s your number one tip for getting things done? Should you write down just the critical things? What causes procrastination? How should I deal with competing priorities? Do you recommend multi-tasking? I find myself getting distracted and daydreaming. How can I stop that? Sometimes the opposite happens, I feel overwhelmed by too much to do. Do we spend too much time sitting at our desks? We get too many emails. What advice do...
2021-07-2128 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#43 Strategic Leadership, with Val GrubbWhat mistakes do leaders make in the workplace?Why is it important for managers to increase their leadership acumen?Command-and-control management styles are over!What can you tell us about Generation Alpha coming next?Remember Blockbuster? Once a monopoly, they’re gone now. Why?It's not enough to be good at your job. Leaders have to become strategic thinkers and understand where their job fits into the larger picture. ABOUT VAL GRUBBAuthor of Clash of the Generations: Managing the New Workplace Reality and w...
2021-07-0729 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#42 CEX: Customer / Employee Experience, with Jason S BradshawWhat’s the difference between customer service and customer experience (CX)?90s – Customer Service2000s – employee engagementToday – experience management – customers and employeesExperiences = memorableWhat did you learn about CX working at Volkswagen? How does a manager motivate a team to be more customer centric?Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly?Make everybody feel genuinely appreciated.Personalize y...
2021-06-3022 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#41 Become a CEO, with Barbara WilbyHow does someone start to think about being a CEO or any C-suite position?1. Break the task into component parts – leading self, leading others, leading the enterprise.2. Be honest with yourself about what you’re good at and not good. Ask youself, 'Can I make the leap from contributor to leader?'3. For any CEO role, look at the Board and major shareholders and ask, 'Could I have a good partnership with these people? Am I the right fit?'To prepare to become CEO, take a structured appro...
2021-06-2327 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#39 Workplace Philosophy, with Cristina DiGiacomo, industrial philosopherManagement thinker, Charles Handy, loves the Greek Philosophers. So does Cristina DiGiacomo. IAOTP (International Association of Top Professionals) awarded Cristina Industrial Philosopher of the Year 2021.During Nina's conversation with Cristina we discuss how the ideas of Greek Philosophers, Aristotle, Plato, Epictetus, Socrates, underpin many wise sayings of today plus modern philosophers Emerson, James Allen, Buckminster Fuller.Reading philosophy is like taking a feather duster to parts of your brain you forgot was there.TALKING POINTS:Cultivating wisdom at work helps a manager engage with their teams and makes them:·        Adaptable...
2021-06-0929 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#37 PwC Report: The Future of Work', with Sharon Ponniah, PwC Director Health and WellbeingPwC Australia recently published its Future of Work report, ‘How hybrid working is rewriting the rule book’ and Sharon is one of the authors. You can download the report here: https://www.pwc.com.au/futureofworkWith the world of work changed so drastically, what opportunities does this present? How is hybrid working becoming a key element in optimising work? Is the traditional office on its last legs?Wellbeing strategy is key to weathering this storm of change, with understanding the nuances of your workforce of utmost importance. But what...
2021-05-2628 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#35 Hero Leadership: the Hero Factor, with celebrity CEO, Jeffrey HayzlettWhat are the traits of a “hero leader?” Can anyone become one?Why do some people have trouble with the concept of having a “servant mentality?”How do you get everyone aligned to fulfill the mission, vision, values and goals of the business?What are the core principles of hero leadership?How is the role of business leadership being recast in today’s society? ABOUT JEFFREY HAYZLETT, CSP, CPAEJeffrey Hayzlett is the primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives LIVE on C-Suite...
2021-05-1125 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#33 Unwritten Ground Rules - UGRs®, with Steve SimpsonUGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is the way we do things around here’.Examples of UGRs in the workplace include: At our meetings it isn’t worth complaining because nothing will get done. The only time anyone gets spoken to by the boss is when something is wrong. The company talks about good customer service, but we know they don’t really mean it, so we don’t really have to worry about it. UGRs in a company constitutes its culture. Understand UGRs and we understand culture.A...
2021-04-2824 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp32 CX: Customer Experience Advantage, with David Avrin CSPCustomers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery.Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business.Social proof rules the day. People give far more weight to what others say about you than what you say about yourself.Great products, brilliant leaders and game-changing technology can all be negated by a few negative online comments and reviews.
2021-04-2129 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#31 Perfectionism, with Lynne CazalyAre you a perfectionist or lead people with perfectionist tendencies? Is perfectionism an obstacle to progress?Lynne Cazaly is author of "Ish: The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough." https://amzn.to/49x4R2DUnreasonably high standards on projects, tasks and pieces of work can slow down the supply chain. What if we put out our work quicker for fast feedback? Silicon Valley has adopted fast release of the beta version – ship it, fix it, ship it again. Can ‘satisficing’ – accepting a satisfac...
2021-04-1424 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#29 Psychological Safety in the Workplace, with Nina SundayThis episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants.TALKING POINTSThe Google company’s PeopleLab Project Aristotle investigated the attributes of a manager that contribute to engagement and effectiveness. Social sensitivity means picking up subtle, nonverbal cues that only teams or individuals with high emotional intelligence will pick up. Behavior in team meetings: Fast talkers express their opinions with confidence, while reflective, introvert members of the team might withhold saying what...
2021-03-2423 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw< >TALKING POINTSWhat is an intrapreneur? They are an entrepreneur who works inside an organization. They are an organization's lifeblood.Intrapreneurs often ask the difficult questions. They are likely to step up and challenge the status quo and ask, ‘Why are we doing it this way?’But they need to do a lot of groundwork so people can be ready to hear what they have to say.The intrapreneurialism movement is so important right nowHow can an orga...
2021-02-1727 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#23 Innovation, with Nils Vesk< >TALKING POINTSThe most innovative companies look across three areas; process, product and service.Why is it important for a manager to lead innovation and how can that be done?Innovation can make a massive difference. It relieves job boredom and can bring a new lease of life; an energy that wasn't there before.An innovative company doesn't need a whiz-bang product. It could be what's happening internally.If you can innovate your process, then that's automatically going to increase the...
2021-02-1030 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#22 Co-Elevation, with Tricia BennCo-elevation - how do you raise your people up to bring out their brilliance? My guest, Tricia Benn, CEO of the C-Suite Network, discusses how co-elevation works. Everyone in the team is expected to be both a leader and a supporter. Leapfrogging: the leader allows the supporter to take the lead, then the leader supports them. The faster they understand what the hot seat feels like the more they develop as a leader. Introverts can make good leaders as much as extroverts. Set up the mission and...
2021-02-0229 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#21 Are you a Bad Boss? with Dr Gary McGrath< >TALKING POINTSLeadership is ability to build relationships so we can achieve our goals together with compassionate accountability. Intentional leadership is being aware.Leadership is a responsibility, not a position.THE most important interpersonal skills for a leader is coaching and questioning.The seven steps of intentional leadership is a model of leadership development. Step one is purpose.The three dark knights of leaders: narcissist sociopath Machiavellian Two types of...
2021-01-2026 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp20 Better Business Writing, with Nina SundayThis episode we're turning the mic around for a reverse interview with Nina Sunday by a member of the podcast crew, Maeve Bailey.TALKING POINTSWhat are common business writing mistakes?If you use too many words when you write, the recipient takes longer to read it; can be harder to decipher. Seeing a sea of words without white space or layout or bullets might create a ripple effect of the recipient putting the email aside to read later, slowing down the chain of...
2021-01-0623 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#15 Accor's ‘Heartist’ culture with Sarah Derry, SVP of Talent and Culture< >Accor's HR Head is excited about the future. Sarah Derry, SVP of talent and culture at hotel group Accor, talks to Nina Sunday.TALKING POINTSAccor Group’s 'Heartist' culture, empowering employees to be authentically themselves, to transform the customer experience.Heartist (heart + artist) 4 Key Principles:-      people crave belonging-      people want the ‘real deal’-      every person has a story-      people hate to be wrong. Heartist culture makes employees feel valued and welcome, to make customers have better journeys in the hotel.  ...
2020-11-1825 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#11: Leading With Compassion with Cecille Heath< >In these uncertain times, our colleagues might need extra support. Our intentions might be good, yet sometimes managers fail to spot that people are asking for help – and the moment passes.In this episode, Nina Sunday interviews Australian Leadership expert, Cecille Heath, (Sydney) who offers ways to help a leader avoid falling into the trap of being emotionally 'blind'. She refers to the Skill / Will matrix - high vs. low will and high vs. low skill.Learn how to recognise when you need to have a deeper conversation and understand how to have mo...
2020-09-3022 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#10: Virtual Meeting Pro Tips with Nina Sunday< >This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants.Talking points include:- Best practice for leading online team meetings- Pro tips to look and sound professional- Tools and functions that make the presentation engaging and interactive- What leaders should NEVER do in a meeting Nina Sunday says,'A manager needs to become competent with all the bells and whistles of their platform, whether MS Teams, Zoom, G...
2020-09-1636 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#8: Mistakes managing a remote team with Kirk Fisher< >Based on the findings of a recent Gallup global meta-analysis of 62,965 business units and teams and published in the organizational science journal, Human Performance, May 2020, Nina Sunday interviews Australian Leadership expert, Kirk Fisher.This global study identifies five attributes that differentiate resilient business unit cultures from others:1. Clear expectations.2. Right materials and equipment.3. Opportunities for employees to do what they do best. 4. Connection to the mission or purpose of the organization.5. Coworkers committed to quality work. Talking points include: COVID as an op...
2020-08-1928 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#6: Millennials Changing B2B selling, with Matt Featherstone< > Video version can be viewed here: https://www.brainpowertraining.com/Q&A-7-Millennial-Decision-MakersNina Sunday interviews Brainpower Training Selling Skills expert, Matt Featherstone.Talking points include:- What sellers need to know to influence millennial B2B decision-makers- When making a buying decision, millennials prefer to self-educate- Why it's crucial for a seller to avoid the ’telling’ trap- How millennials are influenced and who do they take advice from?- How to 'nudge' a millennial to know what they don’t knowMa...
2020-07-2228 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#5: Co-create Team Vision and Mission, with Cecille Heath< >Nina Sunday interviews Australian Strategic Planning Facilitator, Cecille Heath. Recently a client from a large government organisation contacted Nina Sunday for a facilitated session with their IT team to co-create their own Vision and Mission statement, as distinct from the big organisation goal, and one they can identify with and commit to.That got her wondering, do more teams need to do this? She asked Sydney-based Facilitator, Cecille Heath.Leading mission and vision sessions with teams is what Cecille does, both as face-to-face and live virtual sessions.This episode ex...
2020-07-0821 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#4: COVID changes how we lead, with John Prentice.Nina Sunday interviews Australian Change expert, John Prentice.With people working from home amid COVID means that employees may re-assess what they really want out of their work life.To retain top talent, Leaders need to authentically connect with their people, especially if they're working from home (WFH).At the same time, when people return to the office, be prepared for conversations about what their people have been reflecting on during their WFH time, including their career trajectory.JOHN PRENTICE, B Ec, Cert Prof Devt (Wharton) has over 20 years’ experience in cha...
2020-06-2427 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#3: Working From Home Productivity, with Nina SundayThis episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants.Nina shares the biggest no-nos she observes most of the workforce is doing which actually contributes to people feeling under pressure and out of control.Nina Sunday recently conducted a client survey which showed the number one issue for people working from home (as well as in-office) is how to overcome feelings of overwhelm and mind churn (where the mind keeps going over and over everything they have to do).'Multi-tasking is...
2020-06-1027 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#2: When Fresh Strategy is Needed, with Kirk Fisher.< >Nina Sunday interviews Australian Leadership expert, Kirk Fisher (Melbourne) about how leaders find their way when fresh strategy is needed.It is easy for a leadership team to be overwhelmed by the choices they need to make in a business world turned upside down. Kirk Fisher's approach: — Use observation, to develop perspectives about what is really going on.— Use the right level of planning for the complexity of that situation.— Effectively test and feed back into the system.KIRK FISHER MA (Human Development), B Music, Dip Busin...
2020-05-2727 minManage Self, Lead Others: Emotional Intelligence and Leadership for Managers
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#1: Don't micromanage your remote team, with Mark Jones.< >The new remote working reality requires a flexible approach. Find out how to empower your team to confidently problem-solve and make competent and intelligent decisions. Nina Sunday interviews Mark Jones, former Leadership trainer with the Royal Australian Air Force and expert on leading people.===MARK JONES, former Leadership trainer with the Royal Australian Air Force, is a dynamic Leadership Facilitator (Brisbane) with over 19 years’ experience in learning and development. Formerly a Senior Facilitator in Airmen Leadership for the Royal Australian Air Force (RAAF), the Commander of RAAF Training awarded Mark a commen...
2020-05-1323 min