Shows
Effortless Online Systems95. Strategic Planning and How to Run a Business Retrospective with Yosra MusaIn today's episode, we're thrilled to have Yosra Musa from Small Seed Consulting join us to delve into the nuanced world of strategic planning for small businesses.Yosra shares her expertise on the underestimated importance of strategy in businesses of all sizes, highlighting the distinct challenges faced by small business owners who wear many hats. We discuss the pivotal role of KPIs, the benefits of business retrospectives, and the concept of capacity and growth. Yosra also provides practical advice on adopting a CEO mindset, and preparing for the upcoming year with effective strategic planning. We a...2024-11-1836 minEffortless Online Systems94. Operational Red Flags: 4 Signs Your Business Isn't Set Up to ScaleGet the Summer Operating System here!In this episode of Effortless Online Systems, we’re diving deep into one of the most overlooked areas of business growth: operational readiness. Many business owners dream of scaling, but not every business is truly ready for it. Without the right systems in place, scaling too quickly can lead to burnout, overwhelm, and operational chaos that puts your business stability at risk.Today, we’re exploring the four operational red flags that signal your business may not be ready to scale just yet. If you’ve been dreaming of that n...2024-11-1322 minEffortless Online Systems93. Your Summer Business Plan for Revenue AND RelaxationBalancing relaxation and revenue during vacation season doesn’t mean choosing one over the other. In this episode I'm sharing my exact planning process so that you can have a profitable AND restful summer.We'll discuss:Defining what your summer vacation looks like and align it with both tangible (like revenue) and intangible (experiences) goals. Determining revenue needs and outline your marketing strategy to keep business momentum even when you take a break. This might involve batch content creation or setting evergreen sales processes that work for you while you're away.How to distinguish between tasks tha...2024-10-2928 minEffortless Online Systems92. GUIDED VISUALISATION: Your Fun & Profitable SummerToday we're going a little off-script from my usual content with a fun summer themed guided visualisation.Today's episode is designed to help you envision what your ideal, balanced and profitable summer season can look like, so that you can turn that vision into an action plan!You'll get my audio guided visualisation, but listen to the end of the episode for my ChatGPT prompts too so you can use the magic of AI to create an incredibly descriptive story you can come back to again and again.Loved this episode? Don't...2024-10-0917 minEffortless Online Systems91. Data-Driven Marketing: How to Stop Throwing Spaghetti at the Wall & Start Tracking What Works with Ally AndersonAlly Anderson is a data backed marketing consultant who works with entrepreneurs to ensure that when it comes to their marketing, they're putting their time, energy and money in the right places. I know data isn't always the sexiest thing to talk about, but we really broke it down in this episode. Ally was so amazing at making it so easy to understand why the data is important and what metrics you can start tracking in your business right now. She has worked with clients to double their conversion rates, improve the profitability...2024-09-3033 minEffortless Online Systems90. Build It: Your Idea Library (Never Forget a Good Idea Again!)If you're anything like me, spring and summer are the seasons of ideas and innovation in your business. But what do you do with all these random ideas and screenshots of inspo taking over your phone.Introducing, your Idea Management System - aka the Idea Library.In this Build It Episode you can listen alongside me as you set up your own Idea Management System in a simple but effective way so you never miss an idea or forget why you saved that snap for inspiration!Loved this episode? Don't miss out!2024-09-2420 minEffortless Online Systems89. Are You Your Worst Boss? 3 Systems for a Sustainable BusinessIt's a familiar tale right - business owner quits 9-5 to work 7-10 instead?Maybe it's not quite that dramatic for you, but you still feel like you're always 'on', don't remember the last time you took a holiday, and even when you do, it feels like you're always one step behind a to-do list that just doesn't stop.I've been there too.So in today's episode, I'm breaking down:The telltale signs you've become your own worst bossHow to turn the ship around3 key systems to help you work less and...2024-09-1821 minEffortless Online Systems88: My Fave Tech Tools for A Stress-Free SummerWant to enjoy a stress-free summer while your business keeps running smoothly? In this episode, I’m sharing some of my go-to tech tools that make it easy to automate, organise, and manage your business. Whether it’s project management, social media scheduling, or client communication, these tools are perfect for staying balanced and productive all summer long. Here’s what we’ll cover in this episode:The best project management tool to keep your tasks on track while you’re on vacation.How to schedule your social media posts ahead of time so you can stay consis...2024-09-0912 minEffortless Online Systems87. The Summer Slump Myth: Making Sales, Taking Vacation and What Success Looks LikeThink summer means a slowdown for your business? Think again! In this episode, we’re busting the myth of the summer slump and showing you how to turn the “slow” season into a time of growth and profit. I’ll be sharing strategies like automated marketing campaigns and summer-themed promotions that will keep your business thriving, even while you’re enjoying some downtime. Plus, I’ll introduce you to the Summer Operating System (SOS) – your essential tool for making this summer both profitable and stress-free.Here’s what you’ll learn in this episode:Why the summer slump is ju...2024-09-0213 minEffortless Online Systems86. Build It: Your Summer 24/25 Out Of Office WorkflowThinking about taking some time off this holiday season without worrying about your business falling apart? In this episode, we’re talking about how to create an out-of-office workflow that keeps things running smoothly while you’re enjoying your break. Whether you’re flying solo or working with a small team, these practical tips will help you streamline your tasks, automate key processes, and make sure nothing gets missed.We’ll chat about setting clear goals, batching tasks, automating your day-to-day operations, and planning for an easy return. It’s all about making sure you can truly enjoy your...2024-08-2614 minEffortless Online Systems85. Is Thrivecart Really Worth The Investment?Let's talk about Thrivecart. It's my go-to checkout recommendation for those running a course, digital product or coaching based business, and so today I want to share my genuine thoughts about the platform (especially in light of some recent issues) and discuss how to know if it's right for you.Overview of ThriveCart as checkout softwareImpact of recent issues on ThriveCart's reputationPayment plan design and flexibilityThe ability to build out funnels, order bumps, upsells, and downsells within ThriveCartAdvantages of the all-in-one checkout experiencePotential cost-saving benefits of the lifetime subscription modelOverview of additional features such as coupons, integrations, and...2024-08-2013 minEffortless Online Systems84. Feedback & Testimonials: Creating Systems for Continuous ImprovementIn today's episode I walk you through creating systems for feedback and testimonials inside your programs and services. We all know how supportive having client testimonials is to our marketing, but getting feedback is also a crucial step to improving your programs and helping your clients get results!You'll learn:The relationship between feedback and testimonialsThe structures and templates you need in a feedback systemWhen and how to ask your clients for feedback and testimonialsHow to use your data and insights to improve your program delivery, client outcomes and retention.Let's dive in!2024-08-0621 minEffortless Online Systems83. Build It: IT'S MY BIRTHDAY 🥳 Let's Build a Client Birthday ProcessLet's build a client birthday process! In today's episode, I'm going to walk you through creating a process to celebrate your clients (and team) on their birthdays! This is a fun, easy process to put in place to help create more engagement and loyalty with your clients.Make sure you open up a Google Doc and we'll get started!You'll learn:Why I love creating processes around client or team birthdaysWhen and how to capture birthday informationWhere to store your client birthdays for easy accessHow to create joy and value for your clients, even...2024-07-2915 minEffortless Online Systems82. Building Engaged Email Lists & Ethical Email Marketing with Yuval AckermanToday's guest is Yuval Ackerman, an ethical email strategist and consultant who helps B corps and personal brands turn their subscribers into their biggest F.A.N.s.She's also a food lover (especially pasta) and a full-time nomad on a mission to find a place to call home.In this episode we spoke about:The importance of being curious about your audience and subscribersUsing audience insights to create bespoke email strategiesRedefining email marketing best practices & adapting to change in the industryHow to nurture long term trust and loyalty in your audience2024-07-2227 minEffortless Online Systems81. Why I'm the biggest advocate of Slack for Coaches & Service ProvidersLet's talk about Slack baby 🎶I'm a Slack convert going on 3 years now and you won't catch me going back to Voxer (in fact, if you're offering Voxer support it's a bit of a turn off for me now 😬) So let's talk about why I love Slack.In this episode, you'll hear:My journey and frustrations with communication tools.The features I was looking for when it came to client & team comms.How we migrated clients (and our clients' clients) to Slack.Why I think Slack is best in class software for coaches and online...2024-07-1522 minEffortless Online Systems80. How to Prepare a Post-Launch DebriefIn today's episode I walk you through a post-launch debrief so you can know why it's important, what to include, and how to use your debrief to launch better next time!You'll learn:When, how and why to do a post-launch debriefThe types of information to gather for a full picture view of your launchHow to turn data into actionable insights so you can make improvements now and in the future.Let's dive in!Loved this episode? Don't miss out! 👉 Subscribe to the Effortless Onl...2024-07-0918 minEffortless Online Systems79. Build It: Your Simple Lead Tracking Template + Your Next 20 LeadsLet's build your lead tracker together! In today's episode, I'm going to walk you through setting up your own personalised lead tracker so you can find and nurture the leads in your business.So make sure you're in front of your computer for this one!You'll learn:The importance of lead tracking and why this is such an underrated tool in business.The types of information to add to your lead tracker and where to find it.The tech and tools I recommend and exactly how I set it upHow to add automation to...2024-07-0125 minEffortless Online Systems78. Turning Interviews into Clients: The Podcast Tour System with Natalie KoussaToday's guest is Natalie Koussa, a Podcast Tour Strategist and Message Mixologist who helps coaches and online entrepreneurs turn their message into a movement by speaking on podcasts. She's the founder of The Speakeasy (a group programme for best kept secret entrepreneurs ready to grow their industry leadership by speaking on podcasts) and Podcast Tour Tonic (a done for you service for coaches and online entrepreneurs who want to go on a brand and business-growing Podcast Tour, without sending a single pitch).In this episode we spoke about:The value and purpose of a podcast tourHow...2024-06-2428 minEffortless Online Systems77. Why we're leaving ConvertKit 😱 Choosing your Email Service ProviderIn today's episode, I want to talk you through the process, what led to our decision around changing our Email Marketing Provider (ESP), what my recommendations are now, and the importance of having the right tools in your business that work for you and the way you need them to work for the business.You'll learn:Why we're changing email platformsMy criteria for choosing any tech tool for your businessMy email marketing service recommendationsWant to join our mailing list and snag 20% off your first order at the same time? Simply head to https...2024-06-1718 minEffortless Online Systems76. The Data You Need to Turn Your Leads Into SalesIn today's episode, we'll be discussing the powerful data you need to capture to boost your sales this year. But, don't worry, we're not delving into the usual numbers and percentages. Instead, we'll be focusing on the qualitative, voice of customer data that will help you create irresistible offers tailored to your audience's exact needs.You'll learn:How to ask the right questions at the right timeThe 4 key places to capture invaluable lead data5 impactful ways to use this data to drive sales and revenue. Listen in to master the data your business needs to t...2024-06-1016 minEffortless Online SystemsWelcome to Effortless Online SystemsWelcome to the Effortless Online Systems podcast! I'm Nivek Harrison, your host, and I'm excited to take you behind the scenes of successful online businesses. As an Online Business Manager, Systems Strategist, and Agency Owner, I’ll be sharing my insights on the best systems, tech, and processes that keep online businesses running smoothly.We’ll chat about everything from automation and AI to project management and paid traffic, covering all the operational details in between. You’ll get an insider's look at what really works to streamline your business operations, grow your online presence, and lead your o...2024-05-2901 minEffortless Online Systems75. It's time to audit your tech stack! How to clean up your subscriptions and optimise your platformsIf you're anything like me, you've probably signed up for a BUNCH of technology that maybe you're not using, or isn't serving your business anymore. Well, it's time to clean it all out and become really intentional about your tech stack.Join me as I talk through a simple audit process for your technology:Understanding your current business needs and goalsAssessing your current tech platforms and budgetCreating efficiencies and leveraging integrationsYour action plan for change and improvementsMENTIONED IN THIS EPISODE:Asana: https://asana.com/Episode 18: Could Your Business Survive Being...2024-02-1215 minEffortless Online Systems74. How Task-Bundling Will Transform Your ProductivityHave you found yourself feeling like there's always something that needs to be done? Like you can't switch off, or many just not feeling very efficient in your work?If so, this episode is for you!Join me as I share about my own recent challenges with presence and productivity, and the practices I'm re-committing to in 2024.In this episode I share:The energy and overwhelm of the never-ending to-do listThe pitfalls of multi-tasking and why task bundling is so importantHow to organise and batch your tasks to create efficiencyHow to create...2024-01-2920 minEffortless Online Systems73. Email Authentication - What does it all mean?Big changes are on the horizon for email marketing, and you don't want to be caught off guard. We're diving into the upcoming updates from Google and Yahoo that will shake up the email marketing world from February 1st, 2023. It's not just about staying out of spam folders; it's about making sure your emails land where they belong - in your subscribers' inboxes!In this episode, we'll talk about:Who is impact by the changes and why NOW is the time to tidy your digital house.SPF, DKIM, and DMARC records - t...2024-01-2231 minEffortless Online Systems72. You Can't Delegate a Disorganised BusinessIt's that time of year again where you are no doubt setting goals for what is going to happen in the year ahead. For many of us who are running businesses, often those goals include making your first or next hire.But here's the thing - you can't delegate a disorganised business.In this episode, we'll talk about:Signs of a disorganised business The impact and challenges of disorganisation on hiring decisions, team effectiveness and team cultureHow to use your project management and comms tools effectivelyThe role of leadership when transitioning from solopreneur to t...2024-01-1518 minEffortless Online Systems71. Planning to hire a VA in 2024? This is for youAs we approach the end of the year, it's natural to start thinking about new beginnings and how we can take our businesses to new heights in the coming year. If your vision board for 2024 includes expanding your team, then our latest podcast episode, hiring with Intention: How to Hire with Purpose and Strategy, is a must-listen.In this episode, we cover key steps to get you prepared for hiring in 2024. From setting clear business goals for the year to tracking your time and energy across tasks, to creating a job spec and preparing for the onboarding...2023-12-2113 minEffortless Online Systems70. What I'm Doing Now to Prep The Podcast For 2024As we wrap up the year, it's the perfect time to reflect on our podcasting journey and start setting the stage for an incredible 2024. Whether you're a seasoned podcaster or just starting out, there are valuable insights and strategies to ensure your podcast thrives in the new year.In this chapter I share behind-the-scenes processes in preparing the podcast for 2024. From diving into data and refining her content creation approach, to the tools and tech that support The Virtual Chapter Podcast. I delve into our approach of batching content, the impact of repurposing, and the i...2023-12-1115 minEffortless Online Systems69. How to Prepare Your Business For an Easeful, Fun & Profitable Summer HolidayAs we approach the holiday season, it's the perfect time to ensure that your business is set up for both success and relaxation.In this chapter, I share valuable insights on how to prepare your business for the holiday season and take a well-deserved break, all while keeping your business thriving.We talk about the importance of planning for your time off, setting clear boundaries with clients and team members, and automating tasks to make your break seamless. Planning with purposeAutomation is keyProfitability and mindsetAnd more! To help you organise and streamline your ho...2023-12-0418 minEffortless Online Systems68. The Thing No Marketer Will Tell You About Boosting Your SalesWhen it comes to building a successful business, marketing is crucial, but it's not the only piece of the puzzle. Solely focusing on marketing efforts can leave gaps in your sales processes and ultimately impact your bottom line. To truly make more money and have a lasting impact, we need to implement systems and structures that support our sales efforts.Lead Generation systemsSales & Purchase systemsClient management & retention systemsAnd more! If you're looking to implement these systems and structures but need some guidance, I invite you to check out The Vault. This newly launched online store of...2023-11-2720 minEffortless Online Systems67. What's been happening behind-the-scenes (and a big announcement!)It's been a big year here at The Virtual Chapter and I am so excited to finally be making this announcement.It has been over 12 months in the making, but the doors are officially open to The Vault!This is our brand new online store brought to you by The Virtual Chapter to create coaches and creatives in the online space.The Vault is home to the templates that run the behind the scenes of our business and ones that I have used with clients for years to scale to multi-6 and even 7...2023-11-2008 minEffortless Online Systems66. The One Thing to do for your Business Before Your 2024 PlanningAfter what was a very unplanned break from the podcast, and the business, we're back!Now, if you're anything like me and my clients, the change in weather and the fact that there's less than 7 weeks until the end of 2023, you're probably thinking about all the incredible things that you can do in you business and for your clients in 2024.In this episode I am sharing with you the one thing that I want you to do for your business before 2024 (and before you dive head first into the nitty gritty of your planning) so...2023-11-1315 minEffortless Online SystemsRECAST: My Top Tech + Tool Recommendations For Courses + MastermindsWhat tech, software and tools do I recommend?This is by far the most common question I get asked as the CEO of an online business support agency and OBM to some incredible business women.In this episode I'm going to give you the low down on my go to tools for running group programs and masterminds.We'll cover the tools that I recommend all the time for project management, client tracking and content planning, forms, email marketing, landing pages, learning management, client communications and checkout.(The below list contains affiliate...2023-10-3123 minEffortless Online Systems65. How many SOPs do I actually need?Can you have too many SOPs?Does more SOPs mean a smoother running operation?This episode is all about answering your questions about Standard Operating Procedures.Now, I LOVE a good SOP. I am a fan, but you can take it too far, and there is a point where too many just makes business even more confusing and overwhelming than it needs to be.Join me in this episode as I talk through:Quantity vs Quality when it comes to SOPs and how to identify the areas in your business...2023-10-1615 minEffortless Online Systems64. The 5 Biggest Lessons I’ve Learnt From My 7 Fig ClientsSometimes when we're creating content, recording podcasts or trying to have our voice heard in the online space we automatically jump to looking to say something controversial or exciting.And yet, if there's anything that I've learnt from working with clients who have scaled their business to 7 figures it's that not everything is controversial, surprising or ground breakingly new.In this episode I'm sharing with you the 5 biggest lessons that I've learnt over the past 7 years in working with 7 figure clients.If you're heading to that 6 or 7 figure of business here's what I've...2023-10-0918 minEffortless Online Systems63. The Top 3 Metrics You Need to Be Tracking to Elevate Your BusinessIt's time to sharpen your data-driven decision-making skills so you can elevate your business!I know that metrics and data isn't the sexiest part of your business, but let me tell you now, they hold the key to the growth and longevity of your business.In this episode we're talking about the top 3 metrics that every singe business owner should be tracking no matter what stage of your business journey you're on.Combined, your conversion rates, retention rates, and customer satisfaction (CSAT) are the GPS for your business guiding you to greater affordability...2023-10-0215 minEffortless Online Systems62. Best Practice Processes to Support Big Business GrowthWhat does a good process look like?Systems and processes are the backbone of having a truly scalable and sustainable business.They are vital for consistency, reducing errors (from yourself and your team), improving your client experience and saving time so you can spend it in the areas of your life that you really want toJoin me for this episode as I discuss:The importance of having best practice processes to support your business growth and achieve big goalsHow to identify the core processes in your business and create really robust...2023-09-2520 minEffortless Online Systems61. The 7 Systems That Created My 7 Figure BusinessWe recently celebrated a HUGE revenue milestone as we crossed the 7 figure lifetime revenue mark here at The Virtual Chapter.We haven't just winged our way here (nor have we always gotten it right) but we have scaled really quickly since moving to an agency model because of the really robust systems we have in place across the business.There are 7 systems that I'm sharing with you in this episode and I think number 7 will surprise you!Join me as I chat about:The importance of having strong foundational systems in place...2023-09-1917 minEffortless Online Systems60. Why Sh!t Goes Wrong in BusinessThings are going to go wrong in business.Sorry, not sorry. If you've been in business for any amount of time, you should know that things go wrong, deadlines get missed, emails go out without links or at the wrong time, tech breaks down, it's a long list of things that can go wrong in business.Despite it being almost a guarantee that things will go wrong, they are also often preventable or at least minimisable when we employ systems that work for us AND we keep them up to date.Jo...2023-09-1118 minEffortless Online Systems59. 5 Ways to Automate Your Coaching and Course BusinessIs automation one of your business goals?I often hear that the dream is to have everything just running on autopilot behind the scenes, but after duplicating what someone else online is doing, it doesn't seem to work as smoothly as what was imagined.When scaling our business I see 2 key areas to gain back time:More team supportMore automated systems and processes.Join me in this episode as I chat about how you can make #2 work for you with:The 5 key areas to implement automation in your online business as...2023-09-0421 minEffortless Online Systems58. Unexpected Tech Advice from a Tech Nerd: Navigating the Digital Landscape as an EntrepreneurTech is a tool, not the solution to your problems.This is something that I talk about often, because how great would it be if we could just get the latest, greatest technology and have it solve our problems, right?But that's just not the reality.I love technology, the innovation, the possibilities and all of the ways that technology makes our lives easier and I want to share with you some of my most unexpected tech advice to help you become more comfortable and confident using tech as a business owner and...2023-08-2820 minEffortless Online Systems57. The Importance of Building a Relationship with Money, Financial Seasons, and Empowered Action with Katy AlmstromIt feels like we talk a lot about money in the online business world, but this week we're going a level deeper than just the wild income claims and huge launches that we see on Instagram.Today's guest, Katy Almstrom is a leading money mentor and wealth coach, a teacher and speaker who works with ambitious women who are ready to steward their money in their business and life by creating a sustainable strategy, simplify their process, and build limitless confidence in their money habits and behaviours. With over a decade of experience in teaching a...2023-08-2144 minEffortless Online Systems56. The 4 D's of Getting Sh!t DoneTHIS is the time management process that I have been using for 4 years to get sh*t done.If you've found yourself staring at your well-intentioned to-do list wondering how on earth you're going to get it all done, I recorded this episode for you.Full disclosure, I did not come up with this method and I don't know who did. I know a lot of people have put their own spin on it so I hope that you can take something out of this episode, add your own touch of magic and find a...2023-08-1419 minEffortless Online Systems55. 7 Ways AI is Transforming Podcasting (And How We're Using AI Tools Right Now)Artificial Intelligence tools are really starting to transform the landscapes that we work in.There is no doubt that AI comes with limitations, ethical dilemmas and are far from perfect, but in this episode I'm talking about the positive ways we're seeing AI transforming the podcast industry.In this episode I'm covering:7 of the positives that AI is bringing to podcastingHow The Virtual Chapter is using AI not just for our podcast but in helping to support other podcastsWhat AI tools we're steering clear of at the momentJoin me for this episode...2023-08-0717 minEffortless Online Systems54. 33 Things I Now Know About Leadership Of Online BusinessIt's my birthday!The last 12 months have been HUGE for me in terms of life and business (we just crossed over 1 million in life time revenue!), and I wanted to share some lessons from the past 8 years of being in online business and 3 years running The Virtual Chapter as an agency to celebrate.I know you've probably seen a billion of these "lessons I've learnt" podcast episodes, so to make sure that you still want to listen to this podcast after being so cliche, the lessons I'm sharing are small, online business and leadership specific.2023-07-3125 minEffortless Online Systems53. The #1 Secret to Launching a Sustainable and Successful PodcastCan a podcast be a sustainable and profitable part of your small business?With over 2 million podcasts out in the world, but less than 20% currently active, the rate of podcasts slowly fading out is HIGH and we don't want that for you.In this episode I'm covering:The top 4 reasons why podcasts fade away over time that are relevant to small business podcastsThe secret to having a successful podcast that lasts (I'm pretty sure this isn't what you think it's going to be)What having support with your podcasting can look likeAnd...2023-07-2413 minEffortless Online Systems52. So you want to start a podcast? The Systems & Tech38% of surveyed podcast listeners went on to buy from a brand or service they heard mentioned in a podcast.That means a podcast can be a really significant part of your marketing and sales funnel and in this episode I'm talking through the systems, tech and setup to launch your own podcast.Something you may not know about us is The Virtual Chapter has been supporting podcasts for over 3 years in our VA and OBM services and with our podcast management team with audio and organisation support. In this episode I'm covering:W...2023-07-1724 minEffortless Online Systems51. Celebrating Our Biz Wins with Team TVCThis episode is a little different.I invited some of The Virtual Chapter Team to join me for a bit of a mid-year reflection on what's been happening for them both within TVC and in their own lives and businesses.We also chatted about what it's like to work with TVC, why they love being part of an agency model, and how it supports them and their clients.This was a fun episode and while we're not talking systems and strategy, if you want to get to know some of our team better...2023-06-2636 minEffortless Online Systems50. Part 3: Mid Year Review - TeamMid year is the perfect time of year to take stock of your business and put some time aside to conduct mid year reviews.This is part 3 of my Mid Year Review Series where I'm going to walk you through the 3 parts of your business that are often overlooked when it comes time to review.In part 3 we're talking about reviewing your team.In part 1 and 2 we've covered Systems & Process and Technology & Software. Pop back and have a listen because those audits will inform the type of people and skill sets that are going...2023-06-1920 minEffortless Online Systems49. Part 2: Mid Year Review - Software & TechnologyMid year is the perfect time of year to take stock of your business and put some time aside to conduct mid year reviews.This is part 2 of my Mid Year Review Series where I'm going to walk you through the 3 parts of your business that are often overlooked when it comes time to review.We're not talking finances in this series, we're talking about systems, processes, software, technology and team (all of my favourite things!)Last week I spoke about auditing your systems and processes, so if you missed that one, head...2023-06-1216 minEffortless Online Systems48. Part 1: Mid Year Review - Systems & ProcessesMid year is the perfect time of year to take stock of your business and put some time aside to conduct mid year reviews.This is part 1 of my Mid Year Review Series where I'm going to walk you through the 3 parts of your business that are often overlooked when it comes time to review.We're not talking finances in this series, we're talking about systems, processes, software, technology and team (all of my favourite things!)I do this twice a year, but you can do it every quarter or just once a...2023-06-0518 minEffortless Online Systems47. Your VA won't make you money. Here's why you should hire one anywayMy least favourite discovery calls are with potential clients who ONLY want to know how much their VA or OBM can make them.Yes, hiring team is an investment and I get that in an ideal world you would know how much money you are going to make from that investment, but that's not really how it works.There isn't always a direct correlation between the tasks that your VA or OBM does and the income in your business.But I still recommend hiring support, so in this episode I want to explain...2023-05-2912 minEffortless Online Systems46. Sustainable Business, Balancing Mum Life & Soulful Systems with Bec CuzzilloIf you're looking to combine a soulful business strategy with fully embodied feminine spirituality this is for you!Bec Cuzzillo is a Spiritual Business Coach for spiritual women who want to build abundant, heart-led, sustainable businesses – businesses that truly set their souls on fire.Bec supports her clients to claim their worth, master their mindset and step into the highest vision for their life and business. She loves to blend the practical with the intuitive to ensure you walk away with the tools and strategies to build a life and business that you love.2023-05-2246 minEffortless Online Systems45. Seasons of Business Part 2: How To Lead Your Team Through the SeasonsIf you missed it, last week's episode I introduced you to the idea of the seasons of business: Expansion, Integration and Flow.You can have a quick listen to that episode here if you missed it.In part 2, I'm talking about how you can help your team to navigate the business seasons with you.Each season of business can require different support, have different challenges to navigate and I often see that as business owners, we get so caught up in what we need to do that we forget to keep...2023-05-1516 minEffortless Online Systems44. Seasons of Business Part 1: Embracing Change and Navigating Business Seasons with GraceIt's time for a little peak behind the scenes over here at TVC and a chat about how I navigate business seasons as a CEO at The Virtual Chapter and for the businesses that I support.The 3 seasons that I want to talk about today are:Expansion - growth and pushing past our limitsIntegration - reflection, finding balance and long-term planningFlow - alignment, optimisation and sustainable growthWe hit the ground running this year and we were well and truly in a season of expansion in January and February with new clients, new team, new...2023-05-0918 minEffortless Online Systems43. 70+ Tasks A VA Can Support You With For Your Coaching BusinessDoes the idea of outsourcing some of your work feel incredibly overwhelming?What tasks can you get support with?Should you outsource it?Is it actually going to be supportive for you and your business?Today I'm talking through over 70 tasks that you can outsource to a Virtual Assistant for your coaching or creative business.And even at over 70 tasks, there's still other things that you may want to outsource for your business.My aim for this episode is to inspire you, and give you the different...2023-05-0112 minEffortless Online Systems42. My Top Tech + Tool Recommendations For Courses + MastermindsWhat tech, software and tools do I recommend?This is by far the most common question I get asked as the CEO of an online business support agency and OBM to some incredible business women.In this episode I'm going to give you the low down on my go to tools for running group programs and masterminds.We'll cover the tools that I recommend all the time for project management, client tracking and content planning, forms, email marketing, landing pages, learning management, client communications and checkout.(The below list contains affiliate...2023-04-1723 minEffortless Online Systems41. How to write, launch & market your book with Jenna LittleWriting a book has been on my bucket list for a very long time.It's a big picture vision that I have for myself, and I'm sure you also know the value of having a book, being an author in terms of our business, and the credibility and the authority that it gives.If you're like me and this has been sitting on your vision board for a little too long, this episode is for you.I had the pleasure of chatting with dear friend, and TVC team member for this conversation.2023-04-0534 minEffortless Online Systems40. 5 Ways Your Team Can Support You in Delivering Your Mastermind or Group ProgramIn around 90% of the discovery calls I have when I ask what support is needed in the clients business, the tasks are very front end, marketing focussed and they don't want support in their programs or client delivery.Now if that's where you feel you need support, not a problem at all!But what I've noticed when I dig a little deeper is that this mindset often comes from not knowing how team can support you as opposed to not actually wanting the help.In this episode, I want to share with you...2023-04-0311 minEffortless Online Systems39. How to Lead Your Business + Team As An Introvert with Tahryn BoltBeing an introvert in online business is magical!And I know so many of our clients and listeners are introverts so today I am chatting to Tahryn Bolt about how you can share your magic and lead your team as an introvert.Tahryn is the Biz Wizard behind The Social Bolt. She's a content wizard, a launch wizard AND a biz wizard (business coach for the muggles) - which makes her a tri-wizard aka a triple threat.As a raging introvert she knows the secret to business success is to embrace...2023-03-2743 minEffortless Online Systems38. We’ve Reviewed Over 150 Applications For VA Roles In The Last 12 Months. Steal Our Application Process For Your Next HireWe have reviewed over 150 applications for VA roles in the last 12 months and I am incredibly proud of the process that we have in place for recruiting and hiring.This business started out with just me, and over the last 2 and a half years we have had 20 VA's plus podcast editors and graphic designers since then.And while you might only be looking to hire one person into your team I cannot stress enough how important having a hiring process is to get the outcomes you want for your business.In this episode...2023-03-2022 minEffortless Online Systems37. Using the Magic of Human Design to Hire Aligned Support and Enhance Team Relationships with Cat SkreinerPart of the magic behind building an incredible team culture comes from understanding the unique skills, qualities and values of each team member.One of my favourite and fun ways to do this is through the power of Human Design and who better to chat to than Cat Skreiner.Cat is an energetic business strategist and Human Design guide who works with conscious entrepreneurs and business leaders seeking to understand and embody their unique energetic blueprint to achieve more ease, flow and abundance in their personal and professional lives.Cat fuses her 14+ years...2023-03-1341 minEffortless Online Systems36. Are You Expecting Too Much From Your Team? Here’s How to Find OutIt is incredibly easy to assign blame to a team member.But something I often to talk to business owners about, when they have had a negative team relationship in the past is about having a critical look at their place, as the business owner and leader in the relationship.Understandably it is much easier to critically look at other peoples performance, outcomes and their part in the relationship than it is to dive into where we as the leader may have missed the mark on setting our team up for success.Today...2023-03-0613 minEffortless Online Systems35. Inclusion, Diversity & Leading with Your Values with Annie GichuruToday's guest is someone who has had a profound impact on the way we do business here at The Virtual Chapter and this episode is a MUST if you want to be an inclusive and equitable leader with your team and your clients.Annie Gichuru is a leading racial equity coach and consultant for online entrepreneurs. During the past 3 years, she has helped many prominent online business leaders build intentionally inclusive businesses. The most notable of which is her partnership with the Beautiful You Coaching Academy where she supports trainees and emerging coaches.S...2023-02-2736 minEffortless Online Systems34. How to use ChatGPT to Save Time & Amplify CreativityLet's chat about the very loud elephant in the online space - ChatGPT.I believe that ChatGPT has a place in the online space should you choose to use it. So if you have been wondering if you can use it in your business, and if so how, I've got you covered.Specifically, in this episode I want to talk about how you can use ChatGPT in your content creation to save time and amplify your creativity.Here's what we're going to cover:Is ChatGPT going to replace content creators and copywriters...2023-02-2022 minEffortless Online Systems33. Part 2: 5 Practical Ways to Let Go Of Control in Your BusinessWelcome back to Part 2 of how to become a masterful delegator in your business.I am all about giving you the practical things that you can do so this week we are talking about 5 of the practical tips and strategies that will have you delegating more and letting go of control.If you're ready to let go of doing all the things in your business and step into your role as a leader and CEO, grab a notepad and pen and listen in to this episode.If you're already really good at delegating...2023-02-1315 minEffortless Online Systems32. Part 1: 5 Mindset Shifts to Let Go of Control in Your BusinessDelegation is absolutely an art form. It’s also absolutely essential to growing your business without working 80 hours a week.But it’s also something I see so many entrepreneurs (myself included!) struggle with.It is one of the most important skills to cultivate as a leader.This is the first of a 2-part mini-series and we're going to start with the 5 mindset shifts that you can make that are going to help you become a really great delegator and help you to step into your role as a leader and ulti...2023-02-0612 minEffortless Online Systems31. Building a Million Dollar Business, Raising Children, Holding a Team and Making Systems Sexy with Alex WiatrToday we're talking all things building a million dollar business alongside raising 2 children, managing a team and doing it all as an embodied, connected and sensual woman.And for that I am so excited to introduce you to Alex Wiatr.Alex is an ecommerce entrepreneur who, alongside her husband Aidan, has built a multi-7 figure brand in the Amazon space with their two daughters on her hip. Originally from Chicago, she left her 'on-paper perfect' corporate fashion merchandising career and moved to Australia in 2018.Alex’s soul mission is to inspire wo...2023-01-3045 minEffortless Online Systems30. What to tell your team NOW for success in 2023Today we're keeping it short and sharp with the 4 things you need to tell your team right now to set yourself, your team and your business up for success in 2023.So often we dive right into the work because we're excited and have big visions and goals for the year, but I want to encourage you to share more information with your team right now so that your whole year is going to feel really supported and make sure everyone is really clear on what the year ahead is likely to look like.These are...2023-01-2310 minEffortless Online Systems29. How to Implement Your 2023 Business Vision With EaseWe are back for 2023!And we are kicking off with an episode all about how you can turn your business vision in 2023 into reality. How to actually implement this vision that you have with ease.I see it all the time (and have been guilty of this myself), that we start the year with so many beautiful intentions, goals and visions personally and professionally and somewhere along the way it gets forgotten or life get's in the way.But not this year!2023 is the year that you take your vision and...2023-01-1628 minEffortless Online Systems28. Adding a new team member on your vision board for 2023? Here’s what you need to know."Nivek, working with you and your team is on my vision board!"What a huge compliment, and it's honestly one of my favourite things to hear. That someone is actively working towards working with you.If you're one of those people with a team member on your vision board for 2023, in this episode I'm talking about what you need to know and do now to bring that to life.We have limited spots for discovery calls left for December to start in 2023. If you'd like to chat about how we...2022-12-1209 minEffortless Online Systems27. Navigating Business Growth With Your TeamGrowth is messy.Business growth can be scrappy and involve a lot of change in short periods of time We all know that growth isn't linear, and things happen unexpectedly, and your if you have a team while you are going through a season of growth they are part of the messy journey with you.The question I'm answering today is: How can you navigate growth so that you and your team feel supported AND your business is seeing the outcomes?Tune in to hear:Navigating difficult conversations and difficult...2022-12-0512 minEffortless Online Systems26. How My Most Successful Clients Lead Their TeamsHaving a VA or any team member for the first time can feel really stretchy.It calls us into a leadership role that you maybe never saw yourself having when you got into business for yourself. It makes you a team leader or a manager who is responsible for team performance, and for managing the outcomes of others.Once you have team members though, it's a non-negotiable to step into the role as a manager.So what makes really good business leaders good at managing and leading their teams?Tune in...2022-11-2812 minEffortless Online Systems25. Feeling checked out? Three things you can do BEFORE Christmas to set up for 2023 Success!I know how easy it is to get to this time of year and feel really checked out of business.In previous years that has certainly been the case for myself and my clients, when we feel like we've pushed through the year, done all of the things and then we get into the energy of winding down, and by the time we get to November we're feeling really checked out and start future tripping into the next year.There is so much that you can be doing in the last few months of the...2022-11-2108 minEffortless Online Systems24. Using Gifts to Create Incredible Client Experiences with Tania HallToday's episode is a super fun topic, because seriously, who doesn't love giving and receiving gifts.And given that it's almost the middle of November, an episode about gift giving seemed timely.I am joined by biz bestie, team member and dear friend, Tania Hall.Tania is the owner of The Custom Gift Box Co, a small family business based on the Bass Coast of regional Victoria, and they aim to curate gift boxes that collate the best of Victoria. Tania is incredibly passionate about creating carefully curated gift experiences that leave little...2022-11-1436 minEffortless Online SystemsBONUS: Let's talk about racism in the Virtual Assistant industryI am not here to play today.This is something I care so deeply about and I'm fired up because there are some sh*tty practices in the VA industry and the online business world in general that we need to talk about.If you're in the online business world, hire virtual team members or are a virtual team member this is a must listen.*If you've got little ones around or are in an office/shared space, pop your headphones on for this one or come listen later2022-11-0908 minEffortless Online Systems23. Planning for a biz break this Christmas? What to do NOWI know it's November and I'm already talking about Christmas, but please don't switch off just yet.If you want to take a break over this holiday season (or take a Summer break if you're down here in Australia) now is 100% the time to start planning!In this episode we're going to take a look at what it actually looks like to plan and prepare your business for a break.These tips apply no matter what time of year you're taking a break. Whether you're going on maternity leave, having a European summer...2022-11-0714 minEffortless Online Systems22. Leveraging Your Personal Brand in Business with Bec SandsIf you have ever wondered how to stand out online, this is for you!I am so excited to introduce you to Bec Sands who is an incredible friend and client of ours. Bec Sands is a personal brand and thought leader coach, PR consultant, and online business owner. Using the power of the personal brand, Bec helps CEOs, professionals, executives and entrepreneurs stand out in a crowded world so they can build careers as industry leaders or businesses that attract a steady stream of clients. After 12 years in corporate PR and communications as...2022-10-3135 minEffortless Online Systems21. 5 Benefits of Working With a VA in An AgencyWhen it comes time to hire in your biz, there’s a LOT of decisions to make.And I've covered off some of the questions that you should be asking when you're looking to hire in previous episodes (check out episodes 5 and 7 for some hints!)So today I want to address a different question, the question of why hiring through an agency may be better for you and your business than hiring a freelancer.Since moving the business to an agency model in 2020, I can honestly say it's one of my favourite things ab...2022-10-2407 minEffortless Online Systems20. Mindset, Strategy & Energetics Behind an $83k Month with Sofia Rose BernardiWhat does it really take to make over $80k in sales in just one month?Sofia Rose Bernardi did just that in a very recent month and she is joining me to have a conversation around big income months and what really goes on behind the scenes. This is a really candid conversation about what the business looked like in order to achieve that.Sofia is a mindset and business coach who helps new and rising coaches master their mindset, create an aligned and profitable strategy and grow a 6 figure business using her Rising Coach...2022-10-1728 minEffortless Online Systems19. The Time to Hire is NowDid you know that October is one of the busiest months of the year for businesses, specifically when it comes to hiring?And because of this, today I'm talking about why October is the month to hire, especially if you're looking into 2023 and you know that a team member is on you radar.Why you need to stop future tripping (there's still 3 months left of 2022)The 4 reasons why now makes so much sense to be hiring in your businessWhat you can do to start the hiring process in your biz now so you can set yourself...2022-10-1011 minEffortless Online Systems18. Could your biz survive being hacked? With Cyber Expert Caitriona FordeI know when the topic of cyber security and hacking comes up it can be really easy to feel like this isn't going to happen to you because you're just a small fish and it has nothing to do with you.And that's why I want you to listen to this episode!As a small business owner and CEO cyber security is absolutely relevant to you, and to discuss the importance of this I'm joined by Cyber Expert, Caitriona Forde.Caitriona Forde is passionate about Cyber Security and its impact on small to...2022-10-0331 minEffortless Online Systems[BONUS] A Peak Inside The Minds of 6 & 7 Figure Business Owners - with Sofia Bernardi, Ellie Swift, Tahryn Bolt and Sas PetherickI was recently invited onto a panel interview with some of my peers in the online business space. We are talking some multi-6 and 7 figure business owners who are doing incredible things in the world.The purpose of this panel interview was to really show you the behind the scenes of what it took for all of us to get where we are todayTune in to hear:Some of the things we've struggled withHow we deal with mindset challenges so that they don't hold us backHow we overcome fears (because no matter how...2022-09-281h 10Effortless Online Systems17. 3 Keys to Reducing Tech Overwhelm (even when you hate technology)Let's talk about tech overwhelm.If you're not someone who considers yourself a naturally techie person, having to figure out all the pieces, all the technology that you need to run your online business can feel so overwhelming.Whether we're talking about your email marketing provider, your course platform, your scheduler or even canva, there is a mountain of systems and software that you're probably using in business.Tune in for:3 ways that you can overcome tech overwhelmHow to know when it's the right time to bring people in to help you...2022-09-2613 minEffortless Online Systems16. The Importance of Branding as a Virtual CEO with Jacqui NauntonThis week we're talking about design & branding.I really believe that branding is an essential step for you as a CEO and your business as you continue to scale and grow and really building a thriving business past that first 6 figures.Jacqui is a graphic designer turned online design teacher for small business owners. She is the owner and founder of White Deer Graphic Design and she helps passionate business owners take charge of their business through giving them the sckills and confidence they need to create their own incredible visual brand.If...2022-09-1234 minEffortless Online Systems15. What is Asynchronous Work & How It Will Skyrocket Your Team ProductivityToday I want to talk about asynchronous work.You might already be working like this, or partially working this way, but if you've come to online business from corporate this type of work can be quite a big shift from the way that you're used to working with needing to be in the office, on the clock and having the whole team around you and available.Tune in for:What asynchronous work really means, how it can be more inclusive and foster creativity in your businessHow you can make it work as the CEO...2022-09-0523 minEffortless Online Systems14. 3 signs it’s time to hire a Virtual AssistantHow do you know when it's time to hire a Virtual Assistant?Unfortunately, there's no magical signpost or a specific number that signifies it's time to hire, which is what we so often look for in business. The timing of when you need to hire your first (or next) VA is going to look different depending on your journey, your business model and where you need support.Tune in to hear:The 3 signs that it IS time for you to hire a Virtual AssistantHow you can prepare for the process of bringing o...2022-08-2911 minEffortless Online Systems13. 5 Biz Bottlenecks That Are Limiting Your Team & ResultsWhat is stopping your team from being able to complete their role, and ultimately holding you back from getting results?As a small business, the most common bottleneck...is going to be you.As the CEO you are most likely to be the person stopping your team from completing their tasks, fulfilling their role and stopping them feeling fulfilled while they're at it.Tune in to hear:What bottlenecks (or roadblocks) in your business might look likeHow this is having a direct impact on your results AND the culture within your teamHow...2022-08-2215 minEffortless Online Systems12. How to scale 1:1 services the easy wayThere's a lot of advice out there that suggests that in order to scale you have to start offering group programs or DIY type offers...and that's simply not the case. It is completely possible to scale your business with 1:1 services. I have done this in my own business and with clients.If you're a 1:1 service provider and you just can't imagine changing your offering, but you're ready to grow and scale, and hit some bigger income goals this is for you!Tune in to hear:What's really holding you back from s...2022-08-1513 minEffortless Online Systems11. Creating a Content Machine with Elise DanielleOne of the things I always find incredibly interesting, is that when people find out that we work with certain people or coaches there's always one question they ask about them.And the question that people ask this week's guest: "How on earth does she produce so much content in all of the places?!"I am incredibly excited to dive into this with my incredible client and friend, Elise Danielle.Elise is known for being a badass business mentor and mindset coach who is obsessed with helping people create a wildly purposeful and...2022-08-0848 minEffortless Online Systems10. Turning 32: Life & Biz LessonsThis week I’m turning 32 (in fact while I’m recording this it’s the day before my birthday!), so I wanted to do something a little different with today’s episode and I won’t be talking about systems or tech or team (much) but it has been a really really big year and wanted to reflect back some of the lessons and learnings from the last 12 months.And it hasn’t been a year of huge, epic changes or shifts but it’s definitely felt more like a year of coming home and anchoring more deeply into wh...2022-08-0117 minEffortless Online Systems9. The Missing System For Your Next Income GoalYou NEED systems in place if you want to scale your business.There's no two ways about this, you just can't get around it. I truly do not believe that it is possible to scale your business to multiple 6 or 7 figures without systems in place.Selling the energetics of business as THE way to get to your next big goal, has become a huge thing, and while it's such a big piece of it...we don't talk about systems enough, and you better believe that behind the scenes of your favourite multi 6 figure businesses, there...2022-07-2519 minEffortless Online Systems8. My top tips from being inside HUNDREDS of 5 and 6 figure launchesGrab a pen and paper for this one, you are going to want to take notes on this episode!My team and I have supported hundreds of 5 and 6 figure launches so we know a thing or 2 about launching especially what works well in getting results in your launches.Tune in to this episode for:The 3 big things that I see time and time again to actually get results in launchingThe importance of the time in between your launchesThe mindset and strategy that goes into launches that create resultsHow you can implement...2022-07-1822 minEffortless Online Systems7. How to Build A Micro Team For Success + ScaleWhether you already have your team in place or you're looking to make your first virtual higher, this episode is for you!Today I'm taking you through my strategies and secrets to building a micro team for success and scale.Tune into this episode for:What exactly a micro team isWhy you should get clarity on the roles in your team before you hireWhat you can do to create a more efficient team and set yourself and your team up for successThe importance of ongoing team management, communication and boundaries...2022-07-0419 minEffortless Online Systems6. Systems for Becoming a Courageous Storyteller with Suz ChadwickI am so excited for today's guest, the incredible Suz Chadwick. Suz is a bold business and mindset coach and speaker, supporting women to go from business confusion to clarity, courage and CEO-ing at boss-level. Suz knows what works when it comes to creating a business and a brand that stands out.Creating content and sharing it with the world is really a non-negotiable. It is one of the best ways to connect with your audience and reach the people who will become clients. But it's also a major sticking point, and one of the first things...2022-06-2748 minEffortless Online Systems5. OBM or VA? Who do you need on your team?This is probably the number 1 question I get asked - what is the difference between a Virtual Assistant and an Online Business Manager?Quickly followed by: which one do I need for my biz?So today I'm taking about the different virtual support roles and which ones you might need in your biz.Tune in to this episode to learn:What's the difference between a VA/OBM/COO/SMMHow to know which role is the one you need now to save time and make moneyThe questions to ask yourself to help determine...2022-06-2017 minEffortless Online Systems4. Embodying Feminine Leadership with Meg O'SullivanI can't wait to introduce you to today's guest, Meg O'Sullivan. Meg is a sex, relationship and business coach (I know, what a combination!). She supports high-achieving women to unlock deeper levels of wealth, leadership & pleasure by liberating their Feminine core.And today's conversion is all about why we are BIG advocates of feminine leaders and Meg shares all her juicy tips for how you can let your feminine lead & create epic results in your business and life.Join us for this episode as we discuss:What feminine leadership looks likeHow to know when...2022-06-1336 minEffortless Online Systems3. The #1 System You Should Have In Place Right NowIf you're here, I'm betting you know you need systems in place to scale your business.So let's get straight into it.Join me for this episode to learn:What's the difference between a system, process, tech and automationWhy having systems in place is essential to scaling with easeHow to easily start building your system & process libraryThe most important system you need to put in place, even if you're still a solopreneurAnd so much more!LINKS:Come say hi on Instagram - @thevirtualchapterWant to...2022-06-0921 minEffortless Online Systems2. Leading a Million Dollar Team with Ellie SwiftI am so excited to be sharing our first guest for The Virtual Chapter podcast with you. It is my incredible friend, coach and colleague, Ellie Swift. I have been working with Ellie as the Online Business Manager in her business, Swift Ventures, for almost three years now. And together we have launched a huge number of products, programs, a podcast (well two if you include this one!)We've taken the business from a one-to-one business model to a mastermind business model, and grown from multi-six to seven figures, and I could not think of a...2022-06-0847 minEffortless Online Systems1. 4 Keys to Becoming a World Class Virtual CEOWhat even is a virtual CEO? And better yet, what does it mean to be a world-class virtual CEO?You are in the right place! Welcome to episode 1 of The Virtual Chapter Podcast, and today we are diving into what a virtual CEO is and the key skills you need to cultivate to become a truly world-class virtual CEO.The good news? There’s been so much research done into what makes an exceptional CEO - and it’s not one-size-fits-all!Join me for this episode to learn:What a virtual CEO isTh...2022-06-0723 minEffortless Online SystemsWelcome to The Virtual Chapter PodcastA big welcome to The Virtual Chapter podcast!The purpose of this podcast, is to really bring to life what being a virtual CEO means in an ever-changing world. Come say hi and meet me, your host Nivek, and learn a little more about what we're going to journey in together.I really wanted The Virtual Chapter podcast to be a podcast I wanted to listen to - a place that really took you behind the scenes of what it takes to build, scale and lead a business in the online space, because it’s qu...2022-06-0507 min