Shows
Empowered Patient PodcastHow Technology Can Streamline Physician Workflow and Improve Patient Care with Dr. Craig Joseph Nordic Global TRANSCRIPTDr. Craig Joseph, Chief Medical Officer at Nordic Global, highlights the concerns and challenges healthcare professionals face when using health IT and the clinician burnout related to the administrative burdens of electronic health records. He addresses the obstacles to integrating IT into healthcare workflows, including cost, risk aversion, and resource limitations. He identifies areas where AI can have an immediate impact in reducing errors and biases. Craig elaborates, "In the past, we lived in a paper-based world, so it was pretty flexible. You could fill out a form or not fill out a form. You could give as...2024-07-0100 minEmpowered Patient PodcastHow Technology Can Streamline Physician Workflow and Improve Patient Care with Dr. Craig Joseph Nordic GlobalDr. Craig Joseph, Chief Medical Officer at Nordic Global, highlights the concerns and challenges healthcare professionals face when using health IT and the clinician burnout related to the administrative burdens of electronic health records. He addresses the obstacles to integrating IT into healthcare workflows, including cost, risk aversion, and resource limitations. He identifies areas where AI can have an immediate impact in reducing errors and biases. Craig elaborates, "In the past, we lived in a paper-based world, so it was pretty flexible. You could fill out a form or not fill out a form. You could give as...2024-07-0123 min
Pre-Hospital Care PodcastDesigning for Healthcare: The human-centred approach with Craig JosephIn this conversation, the author of Designing for Healthcare: The human-centred Approach, Craig Joseph joins us to discuss design processes, workflows, operations, and technologies around the person-to-person interaction which fundamentally lies at the heart of healthcare and human factors.
Craig states that currently chronic disease management,
medical bankruptcy, and equitable outcomes are just a few areas that need a major overhaul within healthcare (within the US). Craig posits that a human-centred approach to managing health, preventing disease, and treating illness can create a more effective and equitable system. In the conversation, we also examine the in-built biases...2024-06-1051 min
FUTR.tv PodcastFixing the Broken Healthcare System: How Design Principles Can HelpSend us a textWe have talked a lot about healthcare on this podcast, and we have heard a lot of good ideas for making healthcare better, but sometimes it isn't about fixing the one big thing, but the thousands of smaller things that are broken.Hey everybody, this is Chris Brandt, here with another FUTR podcast.Today I have with me Dr. Craig Joseph, author of "Designing for Health, the Human Centered Approach", and Chief Medical Officer of Nordic Consulting Partners that helps healthcare organizations improve their processes to make the people...2024-05-0649 min
Behavioral Health TodayRevolutionize Healthcare: A Human-Centered Approach with Dr. Craig Joseph – Episode 294The art of human-centered healthcare technology, we utilize technology and design principles to simplify and encourage actions aligned with patient well-being, while subtly discouraging actions that may not align with best practices. In this episode, Sharlee Dixon speaks with Craig Joseph, MD. Craig is a seasoned physician informaticist known for his extensive background in healthcare and technology spanning 25 years. As Nordic Global's Chief Medical Officer, he embodies a commitment to enhancing healthcare through human-centered design, technology, and common sense. Beginning as a primary care pediatrician, Dr. Joseph transitioned to health IT, playing a crucial role in building the Foundation...2024-04-1138 min
Quality for the Rest of UsPatient-Obstructed Care? (12 mins)Patient Decision-Making is supposed to be the goal, but just defining it can cause a heated argument. What prevents it from happening, and how can we overcome those barriers? This episode uncovers a missing piece in patient decision-making, and offers recommendations for a solid patient-centered framework.Key Points:-Speak Up campaigns-Obscure language-Precision RiskReferences:-The Joint Commission (2024). Facts About Speak Up. https://www.jointcommission.org/resources/for-consumers/speak-up-campaigns/facts-about-speak-up. -Joseph, C. (Jan. 31, 2024). Trust or Bust: Healing Healthcare’s Credibility Crisis. Nordic Global. https://www.nordicglobal.com/blog/trust-or-bust-healing-healthcare-credibility-crisis. -K...2024-03-2911 min
Healthcare IT Today InterviewsDr. Craig Joseph Introduces Designing for HealthThere are many books about design, but a recent book by Craig Joseph, MD and Jerome Pagani, Designing for Health: The Human-Centered Approach, applies design principles to EHRs and to IT systems in general. In this video, Dr. Joseph, chief medical officer at Nordic, explains some of the experiences and achievements that lay behind the book.
Learn more about Nordic: https://www.nordicglobal.com/
Designing for Health: The Human-Centered Approach: https://amzn.to/3uJkmWL
Health IT Community: https://www.healthcareittoday.com/2024-03-1841 min
HIT BreakdownHow to ensure a positive physician experience during EHR consolidation [Panel Discussion]In this panel discussion, Win Vaughan, Managing Director Markets, Advisory Services, sat down with Nordic physician experts Dr. Craig Joseph, Nordic's Chief Medical Officer; Dr. Laura Copeland, Chief Medical Information Officer, Healthtech, A Nordic Global Company; and Dr. Michael Augustyniak, Chief Medical Information Officer, S&P Consultants, A Nordic Global Company to discuss ways to provide a positive clinician experience during an EHR consolidation.As a part of their discussion, Drs. Joseph, Copeland, and Augustyniak cover important topics, including:Prioritizing change management processes early onSetting up clear governance structuresData governance2022-10-2429 minHIT BreakdownThe value of data infrastructure modernization for the health systemIn this podcast, Nordic’s Director of Performance Improvement Kelly Krulisky sat down with Nordic’s Managing Director of Digital Health Kevin Erdal and Chief Medical Officer Craig Joseph, along with Emory Healthcare’s Corporate Director Matt Robuck and Texas Children’s Hospital’s VP of IT John Hamm, to discuss the positive effects a new data strategy can have on a health system’s ability to manage their patient population and business operations and how it might improve the overall patient experience.Show Notes[00:00] Intros[01:06] Where the market is headed and w...2022-04-0642 minHIT BreakdownHow interoperability and cloud transformations can support healthcare organizationsJoin us for a discussion covering the technical components of the cloud transformation with host Kevin Erdal, Managing Director of Digital Health (Nordic) and panelists Saran Sonaisamy, Director of Advisory Services (Nordic), Reza Chapman, Managing Director of Cybersecurity (Nordic) and Jimmy DeLurgio, Senior Solution Architect (AWS).Show Notes:[00:00] Intros[05:43] Modernization: Where to start?[07:09] AWS services available to support the data transition [10:00] Methods for reallocating applications[13:52] What are the costs of cloud transformation?[17:29] Budgeting tools and savings plans available via AWS (during cloud t...2022-02-1141 minHIT BreakdownHIT Breakdown 43 - Creating and leveraging a Super User program after Go-LiveSuper User programs are a common piece of the implementation puzzle, but what is their purpose after go-live? Many organizations drop their Super User programs just after their EHR system is implemented. Leveraging your super users post-live can be a significant benefit to long-term behavioral change and system adoption. The key is tailoring the program to your organization’s specific needs and culture.
Sarah Rosebrock, Nordic Training Solutions Manager, sits down with Georgianna Kelly, Jerrie Rankin, and Kaitlin Kalina from Baylor Scott & White Health to discuss their system-wide program and how it supports post-live efforts.2020-12-211h 08HIT BreakdownHIT Breakdown 42 - Automating submission of data to registriesBefore COVID-19, healthcare organizations already had an overwhelming amount of work around reporting and quality measures. Add COVID-19, and now you have an even heavier reporting load.
Nordic recently introduced a way to automate the submission of data to registries with an application called Registry Direct. We sat down with Scott Rossignol, director of interoperability here at Nordic, to have him explain the solution and the main applications for healthcare organizations.
If you want to learn more about Registry Direct, we have a brief overview video available. We'd also enjoy a chance to...2020-05-2712 minHIT BreakdownHIT Breakdown 41 - Rise in telehealth sessions alone won't create great patient experiencesGiven the COVID-19 crisis, many organizations have been abruptly pulled into the world of telehealth and the broader world of virtual care before they were fully prepared. Sounds familiar doesn’t it? You may recall go-lives and how you needed to “just get it live” and worry about optimizing later. This is even more true right now with telehealth. There are many opportunities to optimize and fully harness the power of virtual care. It’s so much more than just the technology that enables the encounter.
To explain how we might finish what we started with virtual care, we...2020-05-0123 minHIT BreakdownHIT Breakdown 40 - How to avoid the most common pitfalls of an affiliate extension programPicture this scenario: It’s Monday morning and you’re driving into work. Cars are typically bumper to bumper at this hour, but not today. Traffic’s flowing so well, you’ll have enough time to stop and get Starbucks before your 8 a.m. meeting.
Then, WHAM! You hit a pothole. It came out of nowhere. The next thing you know your car’s making a loud thumping sound.
You pull over to the side of the road and, sure enough – you’ve got a flat. To make matters worse, you don’t have a spare tire. In a...2019-12-1120 minHIT BreakdownHIT Breakdown 39 - How to drive efficiencies between your ERP and EHR in OR and beyond 2019-08-1413 minHIT BreakdownHIT Breakdown 38 - How Managed Services can support your EHR extension partnersSome days it may feel like all you’re doing is putting out fires. As soon as you resolve one maintenance issue with an application, a completely unrelated problem may appear with another application. If it’s to the point where these fires are keeping you and your team from accomplishing other, more strategic work, it may be time to call in some reinforcements.
That’s where our Managed Services team can help. We can take on support and maintenance tasks, providing ongoing issues-resolution for your organization and its extension partners. Our team can also offer high-level knowle...2019-06-1918 minHIT BreakdownHIT Breakdown 37 - How to build an effective hub-and-spoke relationship 2019-05-2926 minHIT BreakdownHIT Breakdown 36 - What’s the formula for happier end-users? Our EHR experts discussThere’s good news and bad news when it comes to increasing end-user efficiency and happiness with the EHR.The good news is, with the right mix of tools and resources, you can help your users feel more comfortable and efficient in the EHR. We’re seeing this firsthand from organizations that report having happy end-users. The bad news is, as you may have expected, there’s no quick-fix for this problem. It takes time to figure out the best formula, or mix of tools and resources, that will increase user adoption, and ultimately, satisfaction with t...2019-04-2332 minHIT BreakdownHIT Breakdown 35 - Preparing for changes to value-based care reimbursement in 2019In August 2018, CMS unveiled its proposed “Pathways to Success” program – an overhaul of the existing Medicare Shared Savings Program (MSSP), which would redesign participation options for Accountable Care Organizations (ACOs).
It’s anticipated that the proposed program will pass in 2019. That means ACOs will need to prepare to transition from a multi-track reimbursement model to a two-track model, among other changes. Jake Aleckson, director of Optimization Solutions, and Steve Bloom, project director of Strategic Services, have been closely monitoring these proposed changes and how they will impact ACOs.
Jake and Steve discuss the changes ACOs can anti...2018-12-1924 minHIT BreakdownHIT Breakdown 34 - Expert advice on preparing your MSSP submission
The end of the year is quickly approaching, and if you’re an Accountable Care Organization (ACO) you’ve likely already started planning for your Medicare Shared Savings Program (MSSP) submission. This process is critical to helping your organization demonstrate you’ve met the necessary quality measures to receive reimbursement from CMS at year-end.
MSSP submission, while necessary, can be somewhat complicated. To help your organization successfully navigate this complex process, Jake Aleckson, director of Optimization Solutions, and Kyle McAllister, a senior consultant on the optimization team, break down the key areas of focus for your po...2018-11-1434 minHIT BreakdownHIT Breakdown 33 - Developing a strategy for your Epic Community Connect programMaybe your organization is expanding its footprint by acquiring other organizations, or you want to further develop your relationships with providers or organizations in your community. Whatever your reason for pursuing a Community Connect program, you'll need a rock-solid strategy to ensure you understand pricing, timelines, and scope of services going in.
Lindsey Manzuk, implementation strategy director, and Lauren Piazza, director of Affiliate Solutions, sit down to talk about the tenets of a successful Community Connect strategy and their lessons learned from many extension projects. 2018-07-2408 minHIT BreakdownHIT Breakdown 32 - How can Application Managed Services help your organization?Is your team struggling to dedicate time to strategic projects because they're bogged down with supporting and maintaining your EHR? If so, you're not alone. We hear from clients all the time that with competing priorities on the table, they could really use an experienced team to take on tier 2 application support — and give their teams the space to pursue the work that really matters to their organization.
In this podcast, Service Delivery Manager John Lanari sits down with VP of Managed Services Ian Mamminga to discuss how Managed Services can act as a strategic partner to yo...2018-07-0314 minHIT BreakdownHIT Breakdown 31 - What is it like to be an affiliate project manager?If you're thinking about exploring project management, you may be curious about Nordic's affiliate team, which helps our partners successfully approach mergers and acquisitions, Community Connect projects, and strategic partnerships with other organizations.
We sat down with Director of Affiliate Solutions Lauren Piazza and Senior Consultant Sara Balasundaram to discuss the core responsibilities and day-to-day life of an affiliate PM, as well as how to be most successful in the role.2018-04-1207 minHIT BreakdownHIT Breakdown 30 - How to use change champions for a more successful go-liveIn every organization, there are people who inspire their colleagues to work harder, complain less, and get involved in company initiatives. If you can identify these people and encourage them to carry your organization's banner, you'll find it a lot easier to implement large-scale change across your hospital or health system. Suddenly, you'll find that even the most challenging people are on board with the change – simply because they're following a natural leader they respect.
In this episode of the HIT Breakdown, we sat down with implementation experts Lindsey Manzuk and Kristi Kempe and affiliate/Community Connect ex...2018-03-2919 minHIT BreakdownHIT Breakdown 29 - How will transitioning to Nordic's maintenance and support affect my internal teams? Q&A with Loma Linda University HealthTransitioning maintenance and support often comes with some big questions about internal team morale. If you’re thinking about bringing on Managed Services, you may be thinking: Will my team see this as a threat to their jobs? Will I have to replace or lose staff members? And how will these disparate teams work together to represent my organization?
In this podcast, we sit down with Loma Linda University Health’s Richard Yaw to discuss some of the reservations he had about bringing on Nordic’s Managed Services – and how the relationship proved more successful than he ever exp...2018-03-2012 minHIT BreakdownHIT Breakdown 28 - So you're a vendor now: How to set expectations with your EHR affiliatesExtending your instance of Epic to affiliate organizations can mean a major shift in your organization's mindset. Now that you're a vendor, you'll need to think about a host of things you may not have considered before, among them setting expectations with your affiliates, providing white-glove customer service, and enforcing consequences should expectations not be met.
For this episode of the HIT Breakdown, we sat down with Directors of Affiliate Solutions Scott Isaacson and Andrea Schmeichel to discuss best practices for adopting the vendor mindset. They'll talk through the do's and don'ts of setting expectations with affiliates...2018-03-0115 minHIT BreakdownHIT Breakdown 27 - Who should maintain the EHR problem list?A well-maintained problem list could do wonders for patient outcomes. But the problem list is often de-prioritized on an ever-growing list of provider tasks, and when it isn't cared for, its benefits are lost.
In this podcast, Director of Optimization Solutions Rick Shepardson and Manager of Optimization Solutions Jake Aleckson discuss a potentially controversial question: Who should be responsible for maintaining and updating the problem list? (Hint: They think it may not have to be physicians).2018-01-3027 minHIT BreakdownHIT Breakdown 26 - Consolidating your EHR after a merger or acquisitionIf your organization is going through a merger or acquisition, you may consider your EHR consolidation just one item on a laundry list of "to-dos" to kick off your new partnership. But in fact, a consolidated, optimized EHR can set the stage for a positive relationship between your two organizations and make the rest of your organizational priorities easier to accomplish.
In this podcast, industry expert Kate Grimm and Nordic optimization experts Jake Aleckson and Rick Shepardson sit down to discuss how organizations can standardize workflows, optimize the system, and get the most out of their EHR...2017-12-0130 minHIT BreakdownHIT Breakdown 25 - How to communicate effectively during your EHR transition“We get too much email.” “I’m in meetings all day.” “I’ve got too much going on to read hand-outs.”
In the workplace, it sometimes seems like communication is the biggest stumbling block to progress. Everyone thinks their message is of critical importance, and no one has the bandwidth to dedicate their full attention to anyone else’s message.
During an EHR implementation or transition, communication issues are made harder by stress and overwork. Luckily, our implementation experts have been through enough implementations to know where the pitfalls lie – and how to avoid them. Here, Nordic Impleme...2017-10-2300 minHIT BreakdownHIT Breakdown 24 - How do I plan for a successful EHR go-live?Go-lives are a special experience. They’re exciting, stressful, ultimately bonding events that can either set you up for real success with your EHR – or get you off on the wrong foot, depending on how well they’re planned.
Nordic’s implementation experts have been through hundreds of go-lives, and they say that planning a go-live isn’t unlike planning an extremely involved birthday party. From ensuring you have snacks and wifi to keeping your people happy, our experts have plenty of tips to ensure you go live and love it.
In this podcast, Nordic’s Implementa...2017-09-2700 minHIT BreakdownHIT Breakdown 23 – Using the longitudinal plan of care to drive better outcomesAlmost every healthcare organization struggles with achieving a 360-degree view of its patients’ healthcare experience. - Even if you have a full grasp on how patients interact with your system, it’s harder to see the hundreds of other interactions th...2017-09-1300 min