Shows
CELab: The Customer Education LabEp 127 - Brian Oblinger - Community and Customer Education are Better TogetherListen in as we explore the ever-evolving intersection of community management and customer education with Brian Oblinger. Brian is a seasoned veteran in community management, and shares invaluable insights drawn from his extensive career, underscoring the power of learning from past endeavors. Our discussion ventures beyond the surface, examining how industry giants have leveraged platforms like North Pass to foster innovation in digital customer education, ultimately enhancing product engagement and retention.
We tackle the strategic and technical challenges of creating a frictionless user experience across learning management systems and community forums, sharing practical steps for incorporating single...
2024-03-0750 min
CELab: The Customer Education LabCELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior ChangeEver wonder how the minds behind world-class customer education programs construct the experiences that not only stick but also spur action? That's exactly what we’re talking about in this episode with instructional design virtuoso Julie Dirksen. Julie, David, and Adam navigate the transformative power of digital customer training - with Julie's insights, gleaned from her years of experience, and books including "Design for How People Learn" and "Talk to the Elephant." The episode peels back the layers on why industry giants like Walmart and Freshworks are betting big on modern, engaging learning platforms to foster customer retention and en...
2024-02-0853 min
CELab: The Customer Education LabEpisode 123 - CLOWN LABWhat can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time to clown around and have a little fun.
So have you ever stumbled into a musical rabbit hole so deep, it turned into a blueprint for revolutionizing customer education? That's exactly what we did in our latest auditory adventure, as we celebrate our annual fun episode by drawing parallels between the unorthodox methods of the enigmatic band, Clown Core, and the innovative strategies in customer training. The discussion pirouettes from the band's chaotic yet captivating performances to how digital education p...
2024-01-1634 min
CELab: The Customer Education LabEpisode 121 - Customer Education Report Season 2023What's the "State of Customer Education"? Each year Adam and Dave take time to review reports focused on education in B2B SaaS and pull forward the key themes and trends as reported by institutions and vendors that serve the market. Join us as we unpack customer education reports including the TSIA State of Education Services 2023 report and explore the current state of customer education. We underscore the need for companies to shift their focus from growth at all costs to improving free cash flow and profitability, making the monetization of education services more crucial than ever. In this e...
2023-12-1459 min
CHURN FME223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve CornwellToday on the show, we welcome Steve Cornwell, SVP of Strategy for Customer Education at Gainsight.In this episode, Steve shares insights into the transformative role of digital education in Customer Success. He discusses the shift from traditional customer engagement methods to innovative digital strategies in today's dynamic business environment.We delve into practical ways digital tools can be used to build stronger customer relationships and enhance overall customer experience. Steve also emphasizes the growing role of online communities in creating a more connected and informed customer base.Tune in to learn about...
2023-12-0630 min
CELab: The Customer Education LabEp 116 - Treion Muller - The Rise of the Mutant LearnerWhat is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show to talk about his recent book, "The Rise of the Mutant Learner". At the core of his book may be some deeply valuable approaches to the challenge posed to all of us as Customer Education leaders. Specifically, how to learn and lead effectively in the digital age.
You’ll hear about the evolution of education, the rise of mutant learning, and the role of AI in this evolution. Muller shares his experience of breaking free...
2023-10-0559 min
LET'S TALK HR!S3, E2 - OnboardingAre you ready to unlock the secrets behind skyrocketing your company's success through exceptional onboarding?
Join us on this enlightening journey as we delve deep into the world of employee onboarding and reveal astonishing statistics that will reshape your perspective on the crucial process of integrating new team members.
Did you know that a staggering 35% of companies completely neglect onboarding? It's time to break free from this trend and embrace the game-changing impact of effective onboarding. The evidence is crystal clear:
📈 According to Northpass, com...
2023-08-2546 min
CELab: The Customer Education LabEp 112 - Nick Mehta and Steve Cornwell - Digital Customer EducationThis is an episode you won't want to miss - the future is now! Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick Mehta - CEO of Gainsight, and Steve Cornwell, CEO of Northpass about the recent acquisition of the Northpass platform into the Gainsight family. We talk about Digital Customer Education as well as Digital Customer Success and build upon last year's CELab podcast with Nick Mehta called “Customer Education and Enablement is the Core of Customer Success” Join us for this incredible discussion!
You’l...
2023-08-1752 min
CELab: The Customer Education LabEpisode 111 - Instructional Design 101 - Mayer's 12 PrinciplesIn this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer's research focus is determining how people learn (i.e., the science of learning) and how to help people learn (i.e., the science of instruction). His research concerns the intersection of cognition, instruction, and technology. Here we will apply Mayer’s 12 research-based principles - around the cognitive theory of multimedia learning - as they relate to the design of online instruction.
You’ll hear a little bit about each of Mayer’s 12 Principles, from not overwhelming the lear...
2023-08-1030 min
Electrifying GrowthThe Family Business was Just the Start with Steve Cornwell of NorthpassSteve Cornwell is the visionary CEO at Northpass. With a wealth of experience in the technology and e-learning industries, Steve has been at the forefront of driving innovation and transformation through scaling customer training and education. As the head of Northpass, a leading learning management system platform, Steve has been instrumental in revolutionizing the way organizations train and develop their employees, helping them unlock their full potential and achieve remarkable results. In this episode, Steve shares Northpass's journey to success and growth, including their decision to take outside funding and the benefits and drawbacks of such a...
2023-08-0931 min
The CXChronicles PodcastCXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of NorthpassHey CX Nation,In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform.Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, and hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. T...
2023-07-1843 min
Success League RadioInnovations In Leadership - Steve Cornwell - Scaling Customer EducationOn this episode of Innovations in Leadership, Kristen interviews Steve Cornwell, CEO at Northpass. They discuss the best ways to integrate education into your Customer Success program.Don't forget to subscribe to stay up-to-date with Innovations in Leadership!
2023-05-1625 min
Masters of Service"Empowering Businesses Through Learning Management" with Steve CornwellKurt sits down with Steve Cornwell, founder and CEO of customer education and learning platform Northpass. Steve tells Kurt how Northpass helps companies increase profitability and efficiency through organized, customer-centric team learning programs.
2023-01-3017 min
Uncharted PodcastUncharted Podcast #82, Stephen Cornwell, Importance of Community Involvement, Learnings of Going to Market In A Competitive Market And Why Relevance Is The Secret To An Effective Learning ProgramOur guest this week is Steve Cornwell, Founder & CEO at Northpass, a learning platform that specializes in building custom platforms for external use cases such as customer education programs, partner programs and workforce programs. Prior to Northpass, Steve ran sales, marketing and operations for Edifice, an enterprise data services and SaaS analytics platform serving the retail industry that was acquired by SPS Commerce (Nasdaq: SPSC) in 2012.
Connect with Steve:
https://www.linkedin.com/in/stephencornwell/
Connect with Poya Osgouei:
https://www.linkedin.com/in/poyaosgouei/
This week's episode was supported by Bambee (get a dedicated HR Ma...
2021-05-1117 min
B2B Made Simple: A B2B Marketing Podcast117: Turning Customers Into Brand Ambassadors w/ Richard PoslusznyRichard Posluszny, the VP of Marketing at Northpass joins the podcast. We talk about why marketing needs to own CX, why it's important to get in front of your customers, the key to creating a Customer Advisory Board (CAB) and much more.
2021-04-1922 min
CELab: The Customer Education LabEpisode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
Photo by Eugene Zhyvchik on Unsplash
Steve Cornwell is CEO and Founder of Northpass, the LMS that powers learning experiences for some of the top SaaS, sharing-economy, and subscription-economy companies. He joins us for the return of our CEO series, where we get CEO-level perspectives on the Customer Education market.
In our discussion, Steve talks about the Evolution of Customer Education, pointing to the ways that it is maturing as a category. As the subscription economy matures, building healthy recurring business is more important than ever, which places a premium on companies’ user experience. One effect of th...
2021-04-1653 min
SaaS & ScotchThe Power of Education Marketing in SaaS BusinessesMy guest today is Steve Cornwell, Founder & CEO at Northpass, a learning and online training platform. Our conversation focuses on his journey as a first-time Founder, reaching product market fit, and the power of educational marketing (which is company and platform enables).
You can get in touch with Steve on LinkedIn: https://www.linkedin.com/in/stephencornwell/
Check out my Youtube channel on growing SaaS businesses: https://tkkader.com/youtube
Learn more about my SaaS GTM Coaching Program: https://tkkader.com/gtm
Click to tweet link: https://ctt.ac/55sf3
2020-11-1927 min
Voices of eLearningScaling Your Network TrainingCorporate eLearning is rapidly changing. It’s no longer boring, check the box training for compliance or HR. Online learning is now fueling the new pace of business, educating internal staff, external partners, and customers about the brand, products, and solutions. A major player in this evolution is Northpass, a customizable learning platform that serves startups and Fortune 500 companies. CEO and Founder Steve Cornwell shared his insights on the impact of corporate eLearning.
Founding the company came from realizing there was a challenge in scaling training within his former company. “Scaling to train our network of partners and customers was the...
2020-08-3130 min
Beyond L&DNicole Kitzman: Why You Need To Do The Work You Are Training People On | Beyond L&DIn this episode of Beyond L&D, we sit down with BabyQuip’s Director of Recruiting and Community - Nicole Kitzman.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
Listen to the podcast here - https://podcasts.apple.com/us/podcast/beyond-l-d/id1414460968
2019-10-0306 min
Beyond L&DLeah Hooper: Tips On Teaching People How To Use Your Software | Beyond L&DIn this episode of Beyond L&D, we sit down with Upland Qvidian’s Curriculum Developer - Leah Hooper.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
Listen to the podcast here - https://podcasts.apple.com/us/podcast/beyond-l-d/id1414460968
2019-08-1408 min
Beyond L&DChance House: Transferring Knowledge To Your Gig Economy Workforce | Beyond L&DIn this episode of Beyond L&D, we sit down with Puls' Head of Technician Know-How - Chance House.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
Listen to the podcast here - https://itunes.apple.com/us/podcast/beyond-l-d/id1414460968
2019-04-1807 min
Beyond L&DEeva Lee: Using Psychology to Improve Your Training Program | Beyond L&Dn this episode of Beyond L&D, we sit down with Hello Alfred's Learning and Development Lead - Eeva Lee.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
2019-01-1706 min
Beyond L&DHolly Whited: How Glamsquad Uses Training to Inspire Their Beauty Professionals | Beyond L&DIn this episode of Beyond L&D, we sit down with Glamsquad's Director of Operations - Holly Whited.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
Listen to the podcast here - https://itunes.apple.com/us/podcast/beyond-l-d/id1414460968
2019-01-0310 min
Beyond L&DAislinn Malszecki: How to Build Your Training Program Like a Lean Startup | Beyond L&DIn this episode of Beyond L&D, we sit down with MaRs Discovery District's Manager of Online Learning Strategy - Aislinn Malszecki.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
2018-11-2909 min
Beyond L&DLiz Couchon: The Value of Effective Training | Beyond L&DIn this episode of Beyond L&D, we sit down with Evergage's Senior Instructional Designer - Liz Couchon.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit https://www.northpass.com for more details.
2018-11-1508 min
Beyond L&DJason Griffing: Providing People With a Turnkey Path to SuccessIn this episode of Beyond L&D, we sit down with OneVision Resources Director of Partner Development - Jason Griffing.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit www.northpass.com for more details.
*Disclaimer: This series is currently under pilot. If you like the content or have any feedback, contact peter@northpass.com let us know what you think.*
2018-07-2014 min
Beyond L&DSarah Miller: Don't Let Perfect Be The Enemy of GoodIn the first episode of Beyond L&D, we sit down with Havenly's Senior Director of People & Culture - Sarah Miller.
The Beyond L&D Podcast discusses how modern teams use enterprise learning to drive business performance. It features industry leaders and management experts from various industries. The podcast is produced by Northpass, a learning management system software company; visit http://www.northpass.com for more details.
*Disclaimer: This series is currently under pilot. If you like the content or have any feedback, contact peter@northpass.com let us know what you think.*
2018-07-1909 min
Mark Metry Show#70 - Reid Bangert | Revolutionizing Healthcare with Bella VR, a Virtual Reality Platform that Helps Patients Deal with Anxiety and PainReid H. Bangert is the President of Northpass Immersive and Co-Founder of Northpass Media. Northpass Immersive is run by father-and-son team Kurt Bangert (CEO) and Reid Bangert (President). Based out of Kansas City, Mo., the company is dedicated to creating uniquely effective experiences which enable patients to escape the mental confines of their day-to-day environment. BELLA VR's friendly and intuitive design, along with our people-first mentality, make BELLA the smart and efficient solution for healthcare VR.With no wires and no controller, BELLA, (which consists of three parts, including a Samsung phone), is simple to strap on and easy...
2018-05-0234 min