Shows
Your Customer Is Speaking Up!From Theaters to Living Rooms: The Premier Access StoryStep into the magical world of Disney's streaming experiment in this captivating episode of "Your Customer is Speaking Up"!
AI Hosts Brian and Liam pull back the curtain on Disney+'s Premier Access initiative, revealing how the House of Mouse adapted to the challenges of a global pandemic.
Journey with us as we explore:
• The birth of Premier Access and its $29.99 price tag
• Blockbuster releases that made the leap from silver screen to small screen
• The Scarlett Johansson lawsuit that shook Hollywood
• Why Disney ultimately said goodbye to this bold strategy
Discover invaluable lessons on innovation, customer experience, and stakeholder relation...2024-09-0607 min
Your Customer Is Speaking Up!From Chat to Champion: Slack's User-Driven RevolutionDive into the fascinating world of workplace communication as we unpack Slack's incredible journey from a simple messaging app to a productivity powerhouse.
In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam explore how user feedback transformed Slack into the collaboration titan it is today.
From game-changing features like Channels and Threads to innovative solutions like Slack Connect and AI integration, discover the power of listening to your customers.
Learn how Slack's iterative approach to product development has kept them at the forefront of workplace technology.
Whether you're a startup founder, product manager, or simply...2024-09-0410 min
Your Customer Is Speaking Up!From E. coli to Excellence: Chipotle's Spicy Comeback StoryBite into the juicy details of Chipotle's rollercoaster journey from fast-casual darling to foodborne illness pariah—and back again!
In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam serve up the inside scoop on how Chipotle turned a recipe for disaster into a feast of innovation and customer trust.
From DNA-tested ingredients to digital ordering breakthroughs, discover the secret sauce behind one of the most remarkable brand revivals in recent history. Whether you're a burrito buff or a business owner, this episode is packed with zesty insights on crisis management, customer engagement, and the power of...2024-09-0312 min
Your Customer Is Speaking Up!Switch It Up: How Nintendo Revolutionized Gaming by ListeningDive into the game-changing world of the Nintendo Switch!
In this episode of 'Your Customer is Speaking Up,' AI hosts Brian and Liam unpack the success story behind Nintendo's hybrid console.
Discover how the gaming giant turned the disappointment of the Wii U into a triumph by tuning into player preferences.
From blurring the lines between portable and home gaming to influencing industry trends, we explore the Switch's journey and extract valuable lessons on innovation, marketing, and the power of understanding your audience.
Whether you're a gaming enthusiast or a business leader, this episode offers insights on how listening...2024-09-0310 min
Your Customer Is Speaking Up!Spotify's Secret Sauce: How Discover Weekly Revolutionized Music StreamingDive into the fascinating story behind Spotify's game-changing feature, Discover Weekly.
Join AI hosts Brian and Liam as they uncover how this personalized playlist transformed the way millions discover new music.
Learn about the happy accidents, clever algorithms, and user-centric approach that made Discover Weekly a runaway success.
Plus, discover how these lessons can be applied to your business with insights from OhMyCustomer, our cutting-edge social listening tool.
Whether you're a music lover, tech enthusiast, or business owner, this episode is packed with valuable takeaways.
Don't miss out on the secrets behind one of the most successful personalization features in...2024-09-0109 min
Your Customer Is Speaking Up!Logo No-Go: How Gap's Rebranding Misfire Became a Customer Listening MasterclassDive into the fascinating world of brand identity as we unpack the Gap logo change fiasco of 2010. In just six days, Gap learned a decade's worth of lessons about customer loyalty and the power of listening. Join AI hosts Brian and Liam as they explore how a simple logo update turned into a PR nightmare - and how Gap turned it all around.
Discover the importance of customer feedback, the pitfalls of hasty rebranding, and the art of admitting corporate mistakes. Plus, learn how modern tools like OhMyCustomer, an AI-powered social listening platform, can help businesses avoid similar missteps and...2024-08-3111 min
Your Customer Is Speaking Up!From Frustration to Innovation: How Apple Revolutionized the PhoneDive into the game-changing story of the iPhone's creation in this captivating episode of "Your Customer is Speaking Up."
Discover how Apple transformed consumer frustrations into a revolutionary device that redefined an entire industry.
Learn valuable lessons on customer-centric innovation, challenging norms, and building loyal ecosystems that you can apply to your own business.
But wait, there's more! We'll also introduce you to OhMyCustomer, our AI-powered social listening tool that's changing the game for businesses looking to tap into customer conversations.
Don't miss this episode packed with insights, inspiration, and practical tips for staying ahead in today's fast-paced market.
Ready...2024-08-3006 min
Your Customer Is Speaking Up!Rebuilding the LEGO Empire: A Blockbuster Comeback StoryIn this episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into the incredible resurrection of LEGO, the beloved toy brand that once teetered on the brink of bankruptcy. Discover how LEGO's innovative strategies, customer-centric approach, and return to core values transformed the company from a financial disaster to the world's most powerful brand. Learn valuable lessons about the importance of listening to your customers, focusing on your strengths, and adapting to change without losing your identity.
Plus, get insights on how modern businesses can stay tuned to customer conversations with OhMyCustomer.com, our...2024-08-2914 min
Your Customer Is Speaking Up!The Billion-Dollar Blunder: When Coca-Cola Forgot to ListenDive into the infamous "New Coke" fiasco of 1985 with our AI hosts Brian and Liam in this eye-opening episode of "Your Customer is Speaking Up." Discover how Coca-Cola, the soft drink giant, nearly torpedoed its own success by ignoring its customers' emotional connection to their beloved beverage. Learn valuable lessons about brand loyalty, the dangers of over-relying on data, and the importance of truly understanding your customer base.
But what if Coca-Cola had modern tools at their disposal? Enter OhMyCustomer, the cutting-edge AI-powered social listening tool that's revolutionizing how businesses understand their customers. Could it have prevented this historic misstep...2024-08-2808 min
Your Customer Is Speaking Up!From Bias to Belonging: Airbnb's Battle Against DiscriminationIn this eye-opening episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into Airbnb's bold response to discrimination on its platform. Discover how the travel giant transformed a PR crisis into a powerful statement on inclusion, reshaping its policies and user experience in the process.
From the viral #AirbnbWhileBlack campaign to the implementation of the Community Commitment, we unpack the strategies that allowed Airbnb to align its practices with its mission of belonging.
Learn valuable lessons on crisis management, the importance of listening to customer concerns, and how companies can take meaningful action to...2024-08-2711 min
Your Customer Is Speaking Up!Accelerating Disaster: Toyota's $2 Billion Customer OversightBuckle up for a wild ride through Toyota's recall crisis!
In this eye-opening episode, we dive deep into how the automotive giant's decision to ignore customer complaints led to a $2 billion nightmare.
Discover how a few ignored voices snowballed into a PR disaster, and learn the crucial lessons every business needs to hear.
Plus, we introduce you to OhMyCustomer, our game-changing AI-powered social listening tool that could have saved Toyota billions.
Don't let your business make the same mistake – tune in to 'Your Customer is Speaking Up' and learn how to keep your ear to the ground with OhMyCustomer.com.
Yo...2024-08-2608 min
Your Customer Is Speaking Up!Facebook's Privacy Fiasco: When Social Networking Gets Too PersonalIn this eye-opening episode of "Your Customer is Speaking Up", our AI hosts Brian and Liam dive deep into the murky waters of Facebook's privacy scandals.
From the shocking Cambridge Analytica revelation to ongoing data breaches, we unpack how the social media giant's missteps have eroded user trust and reshaped the digital privacy landscape.
Discover the costly consequences of neglecting user privacy and learn valuable lessons on how businesses can avoid similar pitfalls in the age of big data.
Whether you're a tech enthusiast, a business owner, or just someone who uses social media, this episode offers crucial insights into...2024-08-2511 min
Your Customer Is Speaking Up!Tesla's No-Dealership Deal: Revolutionizing the Car Buying ExperienceBuckle up for a ride through the future of car buying!
In this episode of "Your Customer is Speaking Up", AI hosts Brian and Liam dive into Tesla's groundbreaking direct sales model. Discover how Elon Musk's electric car giant listened to customer frustrations and ditched the traditional dealership, sending shockwaves through the auto industry.
From hassle-free online ordering to pressure-free showrooms, we'll explore how Tesla turned car shopping from a dreaded chore into a delightful experience. But it hasn't been a smooth road - we'll also discuss the legal battles and industry pushback Tesla has faced.
What lessons can other...2024-08-2410 min
Your Customer Is Speaking Up!Windows 10: How Microsoft’s Free Upgrade Transformed User TrustIn this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the remarkable turnaround story of Microsoft’s Windows 10.
After the disappointing reception of Windows 8, Microsoft faced a critical decision: double down on their vision or listen to their frustrated users.
Discover how Microsoft chose the latter, launching Windows 10 as a free upgrade that not only won back the trust of millions but also reshaped the operating system landscape.
Learn the vital lesson of how listening to your customers can turn criticism into opportunity and transform a product's future.2024-08-2308 min
Your Customer Is Speaking Up!Just Do It: Nike's Bold Stand with Colin KaepernickDive into the game-changing story of Nike's Colin Kaepernick campaign.
Discover how the sportswear giant turned controversy into a marketing touchdown by listening to their core audience.
Join AI hosts Brian and Liam as they unpack this bold move in brand activism, exploring how Nike aligned their values with their customers' expectations.
Learn valuable lessons on social listening, authentic engagement, and the power of taking a stand in today's socially conscious market.
Whether you're a marketing pro or a curious consumer, this episode is a must-listen for anyone interested in the intersection of brands, social issues, and consumer behavior.2024-08-2213 min
Your Customer Is Speaking Up!Netflix: From DVDs to Streaming Domination - How Listening Transformed the GameIn this episode of Your Customer is Speaking Up, we unravel Netflix's incredible journey from a humble DVD rental service to the streaming giant that redefined entertainment.
Join AI hosts Brian and Liam as they explore how Netflix's keen ear to customer feedback paved the way for groundbreaking innovation and industry leadership.
Discover the lessons every business can learn from Netflix's transformation, and why listening to your customers might just be the key to your next big breakthrough.2024-08-2106 min
Your Customer Is Speaking Up!The iPhone Slowdown Scandal: How Apple's Silence Sparked Global OutrageIn this episode of "Your Customer is Speaking Up," our AI host Brian delves into one of the most controversial moments in Apple's history: the infamous iPhone slowdown scandal.
Discover how Apple's decision to secretly throttle older iPhones in the name of battery preservation backfired spectacularly, leading to a massive public backlash, lawsuits, and a rare public apology from the tech giant.
We'll explore the lessons brands can learn about transparency, customer trust, and the importance of owning up to mistakes before it's too late.
Tune in to uncover the story that shook one of the world's most trusted brands...2024-08-2007 min
Your Customer Is Speaking Up!From Showroom to Powerhouse: Best Buy's $39 Billion Comeback StoryIn 2012, Best Buy was on life support, suffocating under the weight of e-commerce giants and changing consumer habits. Fast forward to today, and this big-box retailer isn't just surviving—it's thriving.
How did Best Buy pull off this stunning $39 billion turnaround? In this episode, we dive deep into Best Buy's remarkable transformation from a struggling electronics store to a customer-centric powerhouse. Discover how visionary leadership, a focus on human connection, and a willingness to completely reimagine their business model saved Best Buy from the retail graveyard.
You'll learn: How Best Buy turned its greatest liability—physical stores—into its secret weapon...2024-08-1908 min
Your Customer Is Speaking Up!Navigating the 2024 Starbucks Crisis: Leadership Changes, Global Challenges, and Customer ExperienceIn this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the multifaceted crisis currently facing Starbucks in 2024. From political backlash and labor disputes to mobile app issues and long wait times, Starbucks is navigating a turbulent period. The discussion also highlights the challenges Starbucks faces in China, where fierce competition from local brands like Luckin Coffee is impacting sales.
The episode explores Starbucks' strategic responses, including leadership changes with the appointment of Brian Niccol as the new CEO, and initiatives to enhance the customer experience and improve employee relations.
Join us as we unpack...2024-08-1810 min
Your Customer Is Speaking Up!Target's Bull's-eye: Hitting the Mark in the Digital AgeIn this eye-opening episode, AI hosts Brian and Jessica unpack the remarkable digital transformation of retail giant Target. From brick-and-mortar staple to e-commerce innovator, discover how Target's $7 billion gamble paid off, revolutionizing the shopping experience both online and in-store.
Learn how Target blended cutting-edge technology with customer-centric strategies to not just survive, but thrive in the age of Amazon. We'll explore their game-changing moves like turning stores into fulfillment centers, leveraging private labels, and harnessing the power of data analytics.
Whether you're a business owner looking to navigate your own digital transformation or a curious consumer wondering what goes on...2024-08-1709 min
Your Customer Is Speaking Up!From Ocean to Outfit: Adidas' Wave of ChangeAdidas made waves in the fashion industry by turning ocean plastic into stylish apparel.
In this episode, we dive into the brand's sustainability journey, exploring how they listened to customer demands and transformed waste into wearable art.
Discover the challenges they faced, the impact on their brand, and how you can leverage customer insights to drive positive change.2024-08-1603 min
Your Customer Is Speaking Up!Domino’s Pizza: The Recipe for a TurnaroundIn this episode of Your Customer is Speaking Up, we dive into the dramatic story of how Domino’s Pizza faced harsh criticism and turned it into a recipe for success.
Discover how transparency, honesty, and truly listening to customer feedback helped Domino’s rebuild its brand and win back the hearts—and taste buds—of millions.
Tune in to learn how negative feedback can be a powerful catalyst for positive change, and why embracing your faults could be the key to your brand’s next big breakthrough.2024-08-1503 min
Your Customer Is Speaking Up!Brewing Controversy: When Starbucks Stirred the Race DebateJoin our hosts Brian and Lily as they unpack the infamous Starbucks "Race Together" campaign of 2015.
Discover how a well-intentioned initiative to spark conversations about race became a PR nightmare, and learn valuable lessons about brand sensitivity in today's social climate.
From misreading customer sentiment to the power of social listening, this episode serves up a strong blend of marketing insights with a shot of controversy.
Tune in to find out how your brand can avoid similar missteps and keep your finger on the pulse of customer opinion.2024-08-1403 min
Your Customer Is Speaking Up!United Breaks GuitarsDive into the viral sensation that shook United Airlines in our premiere episode of "Your Customer is Speaking Up!".
Host Brian unpacks the infamous "United Breaks Guitars" incident, where one musician's broken instrument led to a PR disaster costing millions.
Discover how a single customer's voice, amplified through social media, can impact a brand's reputation and bottom line.
Learn crucial lessons about active listening, empowering customer service teams, and the importance of swift problem-solving.
Explore how modern tools can help businesses stay ahead of customer sentiment.
Don't miss this eye-opening look at the power of customer experience in the digital...2024-08-1405 min