Shows
The Banker Next DoorEpisode 377: Can faster Federal payments increase demand for real-time banking?This episode examines a recent blog post from PCBB titled “Faster Federal payments mean rising demand for real-time banking.” A recent shift in government payments could change the direction of bank strategy. Should banks focus more on payment channels and products like P2P and FedNow? A link to the PCBB blog post is included below.
Link: Faster Federal Payments Mean Rising Demand for Real-Time Banking
2025-05-0512 minThe Banker Next DoorEpisode 373: How are core providers performing?This episode examines a blog post from PCBB titled “Core providers beefed up tech, but satisfaction can improve.” Banks are happy with their core providers for the most part, but customer service and relationships can be an issue at times. There are many reasons why a bank would not switch their core provider but if you are thinking about switching, the blog post provides six factors to consider. A link to the blog post is included below.
Link: Core Providers Beefed Up Tech, But Satisfaction Can Improve
2025-04-2914 min
Banking Out LoudBanking on Cannabis: Risks, Rewards & RegulationsAs the cannabis industry grows, community financial institutions face a pivotal decision — should they step into the Marijuana-Related Banking (MRB) space? In this episode, we explore the evolving landscape of MRB, breaking down the risks, rewards, and regulatory complexities of taking on cannabis-related business customers.
Join us as we dive into the conversations CFIs are having with regulators about MRB, the potential impact of legislative changes like the SAFE Banking Act, and real-world insights from financial institutions already offering MRB services. We’ll also discuss reputation management, compliance strategies, and what it takes to run a successful MRB...2025-03-2038 minBanking Out LoudBanking on Cannabis: Risks, Rewards & RegulationsAs the cannabis industry grows, community financial institutions face a pivotal decision — should they step into the Marijuana-Related Banking (MRB) space? In this episode, we explore the evolving landscape of MRB, breaking down the risks, rewards, and regulatory complexities of taking on cannabis-related business customers.
Join us as we dive into the conversations CFIs are having with regulators about MRB, the potential impact of legislative changes like the SAFE Banking Act, and real-world insights from financial institutions already offering MRB services. We’ll also discuss reputation management, compliance strategies, and what it takes to run a successful MRB...2025-03-2038 minThe Banker Next DoorEpisode 344: What is the cost for banks to manage physical cash?This episode examines a recent blog post from PCBB titled “Cashing out on managing physical cash.” Managing physical cash for banks can be very expensive. Banks must maintain counting machines, vaults, trained staff, and security. What strategies can bank’s use to cost-effectively handle physical money? A link to the blog post is included below.
Link: Cashing Out on Managing Physical Cash
2025-03-1913 minThe Banker Next DoorEpisode 343: Can Congress jump start De Novo bank activity?This episode examines a recent blog post from PCBB titled “New Bank Formation May Get a Boost from Congress” and multiple articles on De Novo activity from S&P Global Market Intelligence (subscription required). De Novo bank activity in recent years has been dead and the reason for that is primarily a regulatory one. De Novo activity has been muted since the great recession from 2007-2009. What do the numbers tell us over the last few years and what can Congress due to help the situation? Getting De Novo banks going again is critical for the future of banking. A li...2025-03-1823 minThe Banker Next DoorEpisode 337: How can community banks compete against nonbank lenders in CRE?This episode examines a two-part blog post from PCBB titled “CRE Lending Pt. 1 – Nonbanks fill gaps, not expectations” and “CRE Lending Pt. 2 – Strategies to compete with Nonbank lenders.” What is the growing role of private nonbank lenders in CRE? Do borrowers have frustrations with nonbank lenders? What can banks do to compete and win? Links to both blog posts are included below.
Link: CRE Lending Pt. 1 — Nonbanks Fill Gaps, Not Expectations
Link: CRE Lending Pt. 2 — Strategies To Compete with Nonbank Lenders
2025-03-1016 minThe Banker Next DoorEpisode 335: How to combat the rising cost of small business lending?This episode examines a recent blog post from PCBB titled “The rising cost of small business borrowing: How CFIs can help.” Lending right now for small businesses is difficult. Higher interest rates, inflation, and tighter regulations are making it tough to borrow money. What can banks do to combat these issues and continue providing the capital and help that small business owners need? A link to the blog post is included below.
Link: The Rising Cost of Small Business Borrowing: How CFIs Can Help
2025-03-0612 minThe Banker Next DoorEpisode 330: Is your bank ready for the ISO 20022 transition?This episode examines two articles related to ISO 20022. The first is an article from ICBA titled “Countdown to ISO 20022: Key steps for community banks to ensure a smooth Fedwire transition.” The second is a blog from PCBB titled “ISO 20022 Transition Extended: How to Take Advantage.” Both articles review what ISO 20022 is, why banks need to adapt and upgrade their systems, and what the timeline is for implementation. ISO 20022 is a global messaging standard designed to improve payment efficiency, regulatory compliance, and data transparency. Links to both articles are included below.
Link: ISO® 20022 Transition Extended: How to Take Advantage...2025-02-2713 minThe Banker Next DoorEpisode 311: What happens when your customers can't sign documents?This episode examines a recent blog post from PCBB titled “Signature solutions for a post-cursive generation.” The disappearance of cursive writing in most states means Generation Z consumers can’t read or write in script. What does this mean for banks in terms of signing loan and deposit account documents, signature cards, checks, etc.? What constitutes a legal signature? A link to the blog post is included below.
Link: Signature Solutions for a Post-Cursive Generation
2025-01-3110 minThe Banker Next DoorEpisode 304: A look at the FDIC 2024 small business lending surveyThis episode examines the FDIC 2024 Small Business Lending Survey and a recent blog post from PCBB titled “Building stronger bonds in small business lending.” What are some of the key trends around small business lending? What role is technology playing? Are approval times improving? Are community banks retaining their edge? Links to the FDIC report and the PCBB blog post are included below.
Link: FDIC Small Business Lending Survey 2024
Link: Building Stronger Bonds in Small Business Lending
2025-01-2214 minThe Banker Next DoorEpisode 303: A look at the FDIC Q3 2024 banking profileThis episode examines the FDIC third-quarter 2024 banking profile and a recent blog post from PCBB titled “FDIC Q3 data: Good times for small banks, but will they last?” How is the banking industry performing? How are community banks performing? How is the Deposit Insurance Fund (DIF) performing? Links to the FDIC report and the PCBB blog post are included below.
Link: FDIC Quarterly Banking Profile - Third Quarter 2024
Link: FDIC Q3 Data: Good Times for Small Banks, but Will They Last?
2025-01-2112 minThe Banker Next DoorEpisode 299: How to make cybersecurity part of your bank's cultureThis episode examines five recent blog posts from PCBB that cover cybersecurity. We primarily look at how to make cybersecurity part of a bank’s culture. Additionally, we cover the topics of Bluetooth security, website domain attacks, and ransomware. Links to the blog posts are included below.
Link: Five Tips for Making Cybersecurity Part of Company Culture
Link: How To Deal with the Ever-Increasing Cybercrime Threat
Link: Protecting Your Website Domain from Common Cyberattacks
Link: The Importance of Bluetooth Security
Link: Protecting Your Institution as Ransomware Ramps Up
2025-01-1411 minThe Banker Next DoorEpisode 298: 1033 rule aka Open Banking update!This episode provides an update on the 1033 rule also known as Open Banking. There have been major updates in just the past few weeks. ICBA released their Open Banking Guide, PCBB reported on the evolving open banking data standards, and the CFPB provided updated guidance. What does all this mean for financial institutions and consumers? What are the dangers and potential consequences of Open Banking? Links to related articles, blog posts, and the Open Banking guide are included below.
Link: The Evolution of Open Banking Data Standards
Link: API Security Helps Keep Your Data Safe2025-01-1328 minThe Banker Next DoorEpisode 290: Top Predictions for Banks in 2025This episode examines a recent blog post from PCBB titled “PCBB’s President’s Top Predictions for CFIs in 2025.” Regulatory changes, M&A, and small business lending are just a few of the trends for banks in 2025. A link to the blog post is included below.
Link: PCBB’s President’s Top Predictions for CFIs in 2025
2024-12-2715 minThe Banker Next DoorEpisode 289: A look at PCBB's 2024 year in reviewThis episode examines three recent blog posts from PCBB titled “2024 in review – Market Challenges, Regulation, Digital Banking, Technology and Cybersecurity.” We look back at some of the things that made 2024 a unique year in banking. Links to all three blog posts are included below.
Link: 2024 in Review: Part 1 of 3 — Market Challenges
Link: 2024 in Review: Part 2 of 3 — Regulations & Digital Banking
Link: 2024 in Review: Part 3 of 3 — Technology & Cybersecurity
2024-12-2615 min
Banking Out LoudThe Power of Your People: UBank’s CEO Talks Relationship BankingBanking Out Loud host Nancy Ozawa discusses relationship banking, its benefits, and strategies for success with guest Justin Armstrong, Co-CEO of UBank, and PCBB’s Northeast Regional Manager, Mike Foreman. The group delves into how prioritizing customer relationships over transactions radically transformed UBank’s approach to banking.
Join us as we break down UBank’s vision to level up community banking into actionable insights. Their winning strategy focuses on common sense, consistency, and efficiency, creating long-term, sustainable success for both their customers and their team.
This episode is a must-listen for those striving to ele...2024-12-0528 minBanking Out LoudThe Power of Your People: UBank’s CEO Talks Relationship BankingBanking Out Loud host Nancy Ozawa discusses relationship banking, its benefits, and strategies for success with guest Justin Armstrong, Co-CEO of UBank, and PCBB’s Northeast Regional Manager, Mike Foreman. The group delves into how prioritizing customer relationships over transactions radically transformed UBank’s approach to banking.
Join us as we break down UBank’s vision to level up community banking into actionable insights. Their winning strategy focuses on common sense, consistency, and efficiency, creating long-term, sustainable success for both their customers and their team.
This episode is a must-listen for those striving to ele...2024-12-0528 minThe Banker Next DoorEpisode 275: How much is your bank really worth?This episode examines a recent blog post from PCBB titled “How much is your CFI really worth?” Recent sales data implies there is a disconnect between buyers and sellers in terms of price. The M&A market has been weak for the last two years with many potential buyers sitting on the sidelines. What factors determine a bank’s value? A link to the blog post is included below.
Link: How Much Is Your CFI Really Worth?
2024-11-2613 min
Banking Out LoudWhat Makes an Institution Successful—A Regulatory PerspectiveIn this episode, Kathy Lonowski, former regulator with the FDIC, explores the keys to success for community financial institutions. Lonowski shares insights on the importance of proactive risk management, strong communication, and effective data use in decision-making. She explains why involving regulators early in risk discussions is crucial and highlights the significance of corporate governance and stakeholder trust in ensuring long-term success.
Lonowski also touches on the role of middle management in addressing issues and stresses the importance of due diligence when launching new products. She wraps up with a practical look at how regulatory bodies coordinate...2024-11-0534 minBanking Out LoudWhat Makes an Institution Successful—A Regulatory PerspectiveIn this episode, Kathy Lonowski, former regulator with the FDIC, explores the keys to success for community financial institutions. Lonowski shares insights on the importance of proactive risk management, strong communication, and effective data use in decision-making. She explains why involving regulators early in risk discussions is crucial and highlights the significance of corporate governance and stakeholder trust in ensuring long-term success.
Lonowski also touches on the role of middle management in addressing issues and stresses the importance of due diligence when launching new products. She wraps up with a practical look at how regulatory bodies coordinate...2024-11-0534 minThe Banker Next DoorEpisode 258: How is CECL performing?This episode examines a recent PCBB blog post titled “How has CECL adoption affected credit loss allowance levels?” The Current Expected Credit Loss or CECL methodology has been implemented by all banks for managing their Allowance of Credit Losses (ACL). How is this relatively new methodology performing compared to how banks historically managed loan loss reserves or loan loss provisions? What are the differences between small and large banks? A link to the blog post is included below.
Link: How Has CECL Adoption Affected Credit Loss Allowance Levels?
2024-10-3116 minThe Banker Next DoorEpisode 256: Crypto fraud is growing! (Crypto Series Part XI)This episode examines a recent blog post from PCBB titled “Crypto Fraud is growing rapidly.” The blog posts looks at the different types of crypto fraud including investment scams, call center fraud, romance, and cryptocurrency kiosks. Who are the likeliest targets by age, state, and country. Finally, the blog post offers six tips on how to avoid getting scammed. A link to the blog post is included below.
Link: Crypto Fraud Is Growing Rapidly
2024-10-2918 minThe Banker Next DoorEpisode 236: Let's talk about deposit strategy!This episode reviews a recent blog post from PCBB titled “Are deposit costs finally easing?” With interest rates reducing, this blog post offers five strategies banks should be considering for managing their deposits in this challenging environment. Every bank should be thinking about these deposit strategies. A link to the blog post is included below.
Link: Are Deposit Costs Finally Easing? (pcbb.com)
2024-09-2915 minThe Banker Next DoorEpisode 230: SBA UpdateThis episode provides an update on the Small Business Administration (SBA) and the programs it offers. The SBA has rolled out a new 7(a) Working Capital Pilot Program, which is a line of credit up to $5 million. The SBA is seeking out new lenders to work with in an attempt to expand access to their various loan programs. Finally, borrowers that utilized the SBA EIDL loan program continue to struggle with their debt loads.
Link: The SBA’s New Working Capital Pilot Program Launches Today (pcbb.com)
Link: SBA to issue more Small Business Lending Co...2024-09-2225 minThe Banker Next DoorEpisode 225: How can your bank improve digital lending?This episode reviews a recent blog post form PCBB titled “5 tips to improve your digital lending efforts.” PCBB reviewed the Digital Banking Report 2024 on the state of digital lending in banks. Some of the key findings reviewed: types of credit that can be initiated online vs mobile, the end-to-end digital process, branch visits, time to complete an application, and restarting an interrupted application. In addition, PCBB provides 5 tips on ways that banks can improve their digital lending experience. Links to the blog post and the 2024 State of Digital Lending report are included below.
Link: 5 Tips To Improve Your...2024-09-1616 minThe Banker Next DoorEpisode 224: What do small businesses want from their bank?This episode reviews a recent blog post from PCBB titled “What do small businesses really want from their FI?” A recent survey from BAI of small business customers is reviewed to see their comments on primacy, bank switching, channel preference, branch proximity, improving digital capabilities, and generative AI. What is real and what is perceived about banks digital capabilities, branches, and services?
Link: What Do Small Businesses Really Want From Their FI? (pcbb.com)
2024-09-1521 minThe Banker Next DoorEpisode 221: How will AI be adopted into analyzing credit risk?This episode looks at how AI can be incorporated into analyzing credit risk within a bank. Many banking professionals in charge of credit risk at their respective financial institutions would like to see how AI can be used in client engagement, credit decision and underwriting, portfolio monitoring, and customer assistance. A link to the PCBB BID daily newsletter blog is included below.
Link: Survey: Credit Risk Leaders Plan Rapid AI Adoption (pcbb.com)
2024-09-1117 minThe Banker Next DoorEpisode 217: P2P payment fraud, what you need to know!This episode examines peer-to-peer (P2P) payment fraud. The amount of this fraud has skyrocketed over the last few years and is projected to increase in the years ahead. We look at common P2P scams, actions you can take to try and prevent this type of fraud, and we see what a new industry group is doing to try and combat these types of fraud. Links to the articles are included below.
Link: P2P Payment Fraud Is on the Rise: How To Combat It (pcbb.com)
Link: Industry Work Group Scam Info Sharing...2024-09-0712 minThe Banker Next DoorEpisode 209: Commercial Real Estate UpdateThis episode provides an update on the commercial real estate market. Five articles are examined from S&P Global Market Intelligence (subscription required), Bank Director, and PCBB. Topics covered include should banks prepare for potential losses, precautionary measures that banks can take, community bank earnings tested but not crushed by CRE, German bank assets being impacted by U.S. CRE, and the coming CRE maturity wall. Links to the Bank Director and PCBB articles are included below.
Link: Rising CRE Risks Loom Within the Banking Industry (pcbb.com)
Link: Bracing for a CRE Backlash | Bank Di...2024-08-3025 minThe Banker Next DoorEpisode 180: Mid-year economic outlook for 2024This episode looks at a recent blog post from PCBB titled “Are we there yet?”: The saga of the economy so far in 2024.” This blog post provides an overview of consumer & business sentiment, an economic overview, the banking landscape, and housing trends. A link to the PCBB blog post is attached below.
Link: “Are We There Yet?”: The Saga of the Economy So Far in 2024 (pcbb.com)
2024-07-2020 minThe Banker Next DoorEpisode 178: How to survive a Wiperware Cyberattack!This episode looks at a recent blog post from PCBB titled “Key takeaways from a Wiperware Cyberattack Simulation.” NACHA and GRF recently hosted two exercises in April and May of 2024 using the Operational Resilience Framework to test the operational resilience of financial institutions from a Wiperware attack. Recommendations include tips for recovering after a Wiperware attack and best practices for protecting against such an attack. Links to the PCBB blog post and the Operational Resilience Framework are attached below.
Link: Key Takeaways from a Wiperware Cyberattack Simulation (pcbb.com)
Link: Enhancing_Operational_Resilience_for_ACH_Netw...2024-07-1818 min
Banking Out LoudA Middle Manager’s Guide To Driving Organizational SuccessIn this insightful episode, we dive into the unique challenges and opportunities of mid-level managers. Scott Mautz, accomplished author, keynote speaker, and trainer leverages his decades of management experience at Proctor & Gamble (P&G), along with data and actionable tips and strategies, to help middle managers thrive in hierarchy, differentiate themselves, and influence “up, down, and across the organization.”
Scott offers a fresh perspective on how middle-managing leaders can enhance their influence by being a powerful resource for upper management, coaching and empowering their teams, and championing collaboration between departments to drive meaningful change from the middle of th...2024-07-0939 minBanking Out LoudA Middle Manager’s Guide To Driving Organizational SuccessIn this insightful episode, we dive into the unique challenges and opportunities of mid-level managers. Scott Mautz, accomplished author, keynote speaker, and trainer leverages his decades of management experience at Proctor & Gamble (P&G), along with data and actionable tips and strategies, to help middle managers thrive in hierarchy, differentiate themselves, and influence “up, down, and across the organization.”
Scott offers a fresh perspective on how middle-managing leaders can enhance their influence by being a powerful resource for upper management, coaching and empowering their teams, and championing collaboration between departments to drive meaningful change from the middle of th...2024-07-0939 minThe Banker Next DoorEpisode 152: What does a good board of directors look like?This episode looks at several BID Daily Newsletters from PCBB around bank boards. The first newsletter considers what constitutes a good board of directors. The second newsletter considers age restrictions around board members. A link to both newsletters is below.
Link - The Makings of a Successful Board of Directors (pcbb.com)
Link - The Changing State of Board Age Restrictions (pcbb.com)
2024-06-0222 min
Banking Out LoudHarnessing the Potential of Generative AI in BankingAI is expected to be as big a disruptor as the internet was. In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in AI. Together, we explore the far-reaching impacts of AI across industries, focusing on the banking sector and generative AI.
Kendra unpacks the nuances of generative AI, shedding light on its benefits and challenges. She shares actionable tips for navigating the AI landscape, from getting started to vetting AI-powered tools effectively. She also emphasizes the importance of developing an AI policy to ensure responsible and ethical use and...2024-04-2536 minBanking Out LoudHarnessing the Potential of Generative AI in BankingAI is expected to be as big a disruptor as the internet was. In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in AI. Together, we explore the far-reaching impacts of AI across industries, focusing on the banking sector and generative AI.
Kendra unpacks the nuances of generative AI, shedding light on its benefits and challenges. She shares actionable tips for navigating the AI landscape, from getting started to vetting AI-powered tools effectively. She also emphasizes the importance of developing an AI policy to ensure responsible and ethical use and...2024-04-2536 min
Banking Out LoudAccelerating Faster Payments Success – Insights from PCBB & FiservIn this episode of Banking Out Loud, Fiserv payments experts Paul Sullivan and Justin Jackson join PCBB’s payments expert Sheila Noll to discuss the rapidly evolving faster payments landscape. Their conversation touches on the importance of strategic thinking and collaboration with partners, while also driving home the need to view faster payments as an opportunity to better serve customers and differentiate your institution. They also discuss other considerations, such as the value of data-rich transactions enabled by ISO 20022 and the potential for new use cases and business models as faster payments continue to develop.
Gue...2024-03-2828 minBanking Out LoudAccelerating Faster Payments Success – Insights from PCBB & FiservIn this episode of Banking Out Loud, Fiserv payments experts Paul Sullivan and Justin Jackson join PCBB’s payments expert Sheila Noll to discuss the rapidly evolving faster payments landscape. Their conversation touches on the importance of strategic thinking and collaboration with partners, while also driving home the need to view faster payments as an opportunity to better serve customers and differentiate your institution. They also discuss other considerations, such as the value of data-rich transactions enabled by ISO 20022 and the potential for new use cases and business models as faster payments continue to develop.
Gue...2024-03-2828 minThe Banker Next DoorEpisode 75: Risks in bankingThis episode looks at some of the main risks facing banks including credit risk, marketing risk, operational risk, liquidity risk, interest rate risk, and reputational risk. We examine seven recommended tactics banks can use to manage these risks. We use the PCBB BID Daily Newsletter and the OCC Semiannual Risk Perspective Report for the fall of 2023. A link to the OCC report is listed below.
https://www.occ.gov/publications-and-resources/publications/semiannual-risk-perspective/files/pub-semiannual-risk-perspective-fall-2023.pdf
2024-02-2508 min
Banking Out LoudPerformance Review Tips That Really WorkIn this episode of Banking Out Loud, host Nancy Ozawa discusses the value of performance reviews and how to effectively prepare for them with Laurie Battaglia, CEO of Aligned at Work. Laurie emphasizes the need for employees and managers to discuss the format and frequency of reviews that will be most helpful. She also provides tips for employees on how to prepare for performance discussions, the role of managers in creating a positive culture of feedback and growth, and the importance of open communication, curiosity, and continuous improvement in the performance review process.
Guest:
L...2024-01-3041 minBanking Out LoudPerformance Review Tips That Really WorkIn this episode of Banking Out Loud, host Nancy Ozawa discusses the value of performance reviews and how to effectively prepare for them with Laurie Battaglia, CEO of Aligned at Work. Laurie emphasizes the need for employees and managers to discuss the format and frequency of reviews that will be most helpful. She also provides tips for employees on how to prepare for performance discussions, the role of managers in creating a positive culture of feedback and growth, and the importance of open communication, curiosity, and continuous improvement in the performance review process.
Guest:
L...2024-01-3041 min
Banking Out LoudPreventing Cyber Attacks – Insights from a US Secret Service AgentIn this episode of Banking Out Loud, US Secret Service agent Stephen Dougherty joins hosts Sonia Portwood and Nancy Ozawa to discuss cybercrime and the Secret Service’s mission to protect and secure the US financial and economic infrastructure. Stephen shares examples of types of cybercrime, including business email compromise schemes, romance scams, work-from-home scams and deep fakes, and explains how technology tools, including AI, have made these schemes more sophisticated than ever. He also provides tips on when and to which law enforcement or relevant authority suspicious activity should be reported to.
Hosts:
So...2023-11-3035 minBanking Out LoudPreventing Cyber Attacks – Insights from a US Secret Service AgentIn this episode of Banking Out Loud, US Secret Service agent Stephen Dougherty joins hosts Sonia Portwood and Nancy Ozawa to discuss cybercrime and the Secret Service’s mission to protect and secure the US financial and economic infrastructure. Stephen shares examples of types of cybercrime, including business email compromise schemes, romance scams, work-from-home scams and deep fakes, and explains how technology tools, including AI, have made these schemes more sophisticated than ever. He also provides tips on when and to which law enforcement or relevant authority suspicious activity should be reported to.
Hosts:
So...2023-11-3035 min
Banking Out LoudThe Art of Intentional and Successful CommunicationIn this podcast episode, host Sonia Portwood discusses the importance of communication skills and ways to improve them with guest Alyson Van Hooser, a keynote speaker and trainer focused on multi-generational leadership. Alyson shares tips emphasizing the need for intentional communication and understanding the stories of others to connect with them effectively. Also, hear the three-step listening technique that can not only improve communication but also ensure the results you want from almost any conversation.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Alyson Van Ho...2023-10-3028 minBanking Out LoudThe Art of Intentional and Successful CommunicationIn this podcast episode, host Sonia Portwood discusses the importance of communication skills and ways to improve them with guest Alyson Van Hooser, a keynote speaker and trainer focused on multi-generational leadership. Alyson shares tips emphasizing the need for intentional communication and understanding the stories of others to connect with them effectively. Also, hear the three-step listening technique that can not only improve communication but also ensure the results you want from almost any conversation.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Alyson Van Ho...2023-10-3028 min
Banking Out LoudStrategy Before Structure: A Roadmap for SuccecssIn this episode of Banking Out Loud, we discuss the importance of putting strategy before structure when launching new products, services, and strategic initiatives. Guest Ryan Canin, CEO and Co-Founder of DocFox, shares insights on the importance of defining clear objectives and strategies before adopting new technologies or selecting vendors. Hear practical approaches to optimize your innovation journey and understand how to avoid common pitfalls, ensuring that your institution remains efficient, competitive, and customer-focused.
Host:
Nancy Ozawa
Senior Vice President
Marketing | PCBB
Guest:
Ryan Canin
CEO and Co-Founder | DocFox
...2023-08-0341 minBanking Out LoudStrategy Before Structure: A Roadmap for SuccecssIn this episode of Banking Out Loud, we discuss the importance of putting strategy before structure when launching new products, services, and strategic initiatives. Guest Ryan Canin, CEO and Co-Founder of DocFox, shares insights on the importance of defining clear objectives and strategies before adopting new technologies or selecting vendors. Hear practical approaches to optimize your innovation journey and understand how to avoid common pitfalls, ensuring that your institution remains efficient, competitive, and customer-focused.
Host:
Nancy Ozawa
Senior Vice President
Marketing | PCBB
Guest:
Ryan Canin
CEO and Co-Founder | DocFox
...2023-08-0341 min
Banking Out LoudAchieving Disney-level Customer Service - The Mouse Is In The House!Excellent customer service can be a crucial differentiator for businesses. Done well, it can help your institution attract and retain customers and drive bottom-line results.
Join us as Dennis Snow walks us through proven principals for delivering outstanding customer experiences. As an ex-Disney leader and now full-time speaker, trainer and consultant on all things customer service excellence, Dennis discusses the strategic tools that help differentiate your services from others and helps create an engaged workplace, so that customer satisfaction is the primary focus of the entire team.
Host:
Sonia Portwood
Chief S...2023-05-0832 minBanking Out LoudAchieving Disney-level Customer Service - The Mouse Is In The House!Excellent customer service can be a crucial differentiator for businesses. Done well, it can help your institution attract and retain customers and drive bottom-line results.
Join us as Dennis Snow walks us through proven principals for delivering outstanding customer experiences. As an ex-Disney leader and now full-time speaker, trainer and consultant on all things customer service excellence, Dennis discusses the strategic tools that help differentiate your services from others and helps create an engaged workplace, so that customer satisfaction is the primary focus of the entire team.
Host:
Sonia Portwood
Chief S...2023-05-0832 min
CUNA News PodcastSponsored: The payment landscapeVenmo. PayPal. Zelle. Instant peer-to-peer payments have played a large role in the rapidly changing payment landscape. How can credit unions adapt to the current structure and benefit from modernized payment platforms?PCBB Senior Vice President of Operations Allen Sztukowski answered that question and more on this episode of the CUNA News Podcast. Sztukowski and CUNA Digital Media Design Specialist Yeekeng Yang take a wide lens to the payment landscape, then dive in to explain how credit unions can adapt and thrive as payments continues to evolve.2023-05-0427 minAmerica's Credit UnionsSponsored: The payment landscapeVenmo. PayPal. Zelle. Instant peer-to-peer payments have played a large role in the rapidly changing payment landscape. How can credit unions adapt to the current structure and benefit from modernized payment platforms?PCBB Senior Vice President of Operations Allen Sztukowski answered that question and more on this episode of the CUNA News Podcast. Sztukowski and CUNA Digital Media Design Specialist Yeekeng Yang take a wide lens to the payment landscape, then dive in to explain how credit unions can adapt and thrive as payments continues to evolve.2023-05-0427 min
Banking Out LoudAll About Crypto and Blockchain TechnologyThere is a lot to understand when it comes to cryptocurrencies, blockchain technology and the associated regulation. We talk with Div Pandya, Principal at FS Vector, to help us understand it all. Learn about the types of digital assets and current regulation standards, along with expert predictions on where this sector is headed. We also explore blockchain technology with a look at current and potential uses related to banking.
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
Guest:
Divij Pandya
Principal
FS Vector
Email: dpandya@fsvector.c...2023-04-1031 minBanking Out LoudAll About Crypto and Blockchain TechnologyThere is a lot to understand when it comes to cryptocurrencies, blockchain technology and the associated regulation. We talk with Div Pandya, Principal at FS Vector, to help us understand it all. Learn about the types of digital assets and current regulation standards, along with expert predictions on where this sector is headed. We also explore blockchain technology with a look at current and potential uses related to banking.
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
Guest:
Divij Pandya
Principal
FS Vector
Email: dpandya@fsvector.c...2023-04-1031 min
Banking Out LoudSticky Business: Increasing Customer LoyaltyIt's always a good time to focus on keeping your customers happy and loyal. In this episode of Banking Out Loud, we sit down with Sushil Wenholz and Paul Louderman of Customer Communication Group to discuss ways to increase customer loyalty — including 3 tips to get started and key mistakes to avoid.
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
Guests:
Sushil Wenholz
VP, Creative Director
Customer Communications Group, Inc.
sushil@customer.com
Paul Louderman
SVP, Account Management
Customer Communications Group, Inc.
pau...2022-12-1230 minBanking Out LoudSticky Business: Increasing Customer LoyaltyIt's always a good time to focus on keeping your customers happy and loyal. In this episode of Banking Out Loud, we sit down with Sushil Wenholz and Paul Louderman of Customer Communication Group to discuss ways to increase customer loyalty — including 3 tips to get started and key mistakes to avoid.
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
Guests:
Sushil Wenholz
VP, Creative Director
Customer Communications Group, Inc.
sushil@customer.com
Paul Louderman
SVP, Account Management
Customer Communications Group, Inc.
pau...2022-12-1230 min
Banking Out LoudCECL Case Study: From In-House to Outsourced (Micro-cast)Chief Credit Officer, Michael Kerr of First Federal Bank shares his experience with CECL, and why his institution ultimately decided to outsource CECL, after starting off in-house.
From Coast to Coast, PCBB is Your Trusted Partner. If you have questions about CECL or your approach - in-house or outsourced - we would be happy to help. Feel free to reach out:
(888)-399-1930 | cecl@pcbb.com | pcbb.com/products/cecl
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
nozawa@pcbb.com
Guest:
Michael Kerr
Chief Credi...2022-11-1708 minBanking Out LoudCECL Case Study: From In-House to Outsourced (Micro-cast)Chief Credit Officer, Michael Kerr of First Federal Bank shares his experience with CECL, and why his institution ultimately decided to outsource CECL, after starting off in-house.
From Coast to Coast, PCBB is Your Trusted Partner. If you have questions about CECL or your approach - in-house or outsourced - we would be happy to help. Feel free to reach out:
(888)-399-1930 | cecl@pcbb.com | pcbb.com/products/cecl
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
nozawa@pcbb.com
Guest:
Michael Kerr
Chief Credi...2022-11-1708 min
Banking Out LoudExtraordinary Sales Results: Tips, Mistakes, The Value EquationArchie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Archie Kelly
Managing Principal
SalesPhysics, LLC
archie.kelly@salesphysics.com
www.salesphysics.com
Connect with Archie on LinkedIn
2022-08-3036 minBanking Out LoudExtraordinary Sales Results: Tips, Mistakes, The Value EquationArchie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Archie Kelly
Managing Principal
SalesPhysics, LLC
archie.kelly@salesphysics.com
www.salesphysics.com
Connect with Archie on LinkedIn
2022-08-3036 min
Banking Out LoudThe Evolution of Real-Time Payments: Part 2 - What’s Next?In this part 2 of our payments episode series, host Sonia Portwood sits down with PCBB's Allen Sztukowski to discuss what the future of real-time payments looks like. Including the soon-to-launch FedNow program, anticipated technology and functionality changes, and tips to help you prepare.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Allen Sztukowski
Senior Vice President, CAMS
Operations | PCBB
Resources:
Faster Payments Council: https://fasterpaymentscouncil.org/Guides-Research
FedNowSM Service: https://explore.fednow.org/
2022-05-0430 minBanking Out LoudThe Evolution of Real-Time Payments: Part 2 - What’s Next?In this part 2 of our payments episode series, host Sonia Portwood sits down with PCBB's Allen Sztukowski to discuss what the future of real-time payments looks like. Including the soon-to-launch FedNow program, anticipated technology and functionality changes, and tips to help you prepare.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Guest:
Allen Sztukowski
Senior Vice President, CAMS
Operations | PCBB
Resources:
Faster Payments Council: https://fasterpaymentscouncil.org/Guides-Research
FedNowSM Service: https://explore.fednow.org/
2022-05-0430 min
Banking Out LoudMind, Body and BankingHost Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Connect with Sonia: LinkedIn
Guest:
Dr. Susan Bernstein, MBA, PhD
Executive Coach & Leadership Consultant
Connect with Susan: www.DrSusanBernstein.com | LinkedIn | Instagram | YouTube
Resources:
Breathwrk App
2022-03-0836 minBanking Out LoudMind, Body and BankingHost Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
Host:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
Connect with Sonia: LinkedIn
Guest:
Dr. Susan Bernstein, MBA, PhD
Executive Coach & Leadership Consultant
Connect with Susan: www.DrSusanBernstein.com | LinkedIn | Instagram | YouTube
Resources:
Breathwrk App
2022-03-0836 min
Banking Out LoudThe Evolution of Real-Time Payments: Part 1 - Then and NowJoin hosts Sonia Portwood and Virginia Robbins in a discussion with Allen Sztukowski, Senior Vice President of Operations at PCBB to discuss real-time payments. As an active participant in the efforts to modernize real-time payments, Allen shares his insights on how the payments space has changed over the years, and what efforts are being made today to modernize it.
2022-02-0830 minBanking Out LoudThe Evolution of Real-Time Payments: Part 1 - Then and NowJoin hosts Sonia Portwood and Virginia Robbins in a discussion with Allen Sztukowski, Senior Vice President of Operations at PCBB to discuss real-time payments. As an active participant in the efforts to modernize real-time payments, Allen shares his insights on how the payments space has changed over the years, and what efforts are being made today to modernize it.
2022-02-0830 min
Banking Out LoudCECL - Beyond Implementation Part 2: Getting Started & Thoughts on Using Spreadsheets for CECLIn part 2 of our 2-part series on CECL, Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, shares his experience in getting started with CECL, his exposure and participation, his thoughts on spreadsheets for CECL, and how his institution prepared for CECL.
For more information on CECL, visit https://www.pcbb.com/products/cecl
2021-11-1523 minBanking Out LoudCECL - Beyond Implementation Part 2: Getting Started & Thoughts on Using Spreadsheets for CECLIn part 2 of our 2-part series on CECL, Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, shares his experience in getting started with CECL, his exposure and participation, his thoughts on spreadsheets for CECL, and how his institution prepared for CECL.
For more information on CECL, visit https://www.pcbb.com/products/cecl
2021-11-1523 min
Banking Out LoudCECL - Beyond Implementation, Part 1: Organizing Data & Explaining ResultsIn this 2-part series on CECL, we speak with Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, as he reflects on his journey through implementing the Current Expected Credit Loss (CECL) accounting standard.
In this part 1, Andy shares lessons he has learned, specifically on organizing data for CECL and explaining CECL results to his stakeholders.
For more information on CECL, visit https://www.pcbb.com/products/cecl
2021-10-1934 minBanking Out LoudCECL - Beyond Implementation, Part 1: Organizing Data & Explaining ResultsIn this 2-part series on CECL, we speak with Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, as he reflects on his journey through implementing the Current Expected Credit Loss (CECL) accounting standard.
In this part 1, Andy shares lessons he has learned, specifically on organizing data for CECL and explaining CECL results to his stakeholders.
For more information on CECL, visit https://www.pcbb.com/products/cecl
2021-10-1934 min
Banking Out LoudMachine Learning & Artificial IntelligenceIn this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy.
2021-06-0934 minBanking Out LoudMachine Learning & Artificial IntelligenceIn this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy.
2021-06-0934 min
Banking Out LoudAbout Banking Out LoudHear what PCBB’s podcast Banking Out Loud is all about in this sneak peek episode. Hosts Virginia Robbins and Sonia Portwood talk about what you can expect from this new podcast.
2021-05-1404 minBanking Out LoudAbout Banking Out LoudHear what PCBB’s podcast Banking Out Loud is all about in this sneak peek episode. Hosts Virginia Robbins and Sonia Portwood talk about what you can expect from this new podcast.
2021-05-1404 min
Friartown PodEpisode 10: Georgetown Postgame Reaction, Alyn Breed’s Emergence, and the state of PCBBThe Friars fall to 5-6 in Big East play after another one-point loss, this time to the Hoyas. Alyn Breed has started six games is already incredible. What is the path for a tournament-worthy resume?2021-01-301h 34
Sawala Podcast02 - Pembatasan Cinta Berskala Besar (PCBB)Yeah, Sawala Podcat kembali lagi dengan bahasan yang lebih melankolis. Kali ini @ihsanamala akan berbagi soal cinta, kiw kiw.2020-05-0217 min
The Providence Friarcast5: Tom Planek for PresidentThis week's episode of the Providence Friarcast features audio from Ed Cooley's postgame press conference on Sunday, a recap of the Tom Planek-led comeback against Stony Brook, a discussion about the good and bad of Ed Cooley playing or not playing some of the injured players against Houston and/or Sacred Heart and a look ahead to the Friars' game against Houston at Mohegan Sun.
@pcbb1917
@BWMcGair03
@ChrisGrenham
#pcbb
#gofriars
2017-12-2027 minThe Providence Friarcast4: What is Providence's Identity Through 10 Games?This week's exam break episode of the Providence Friarcast features a discussion about Providence's issues and lack of identity through 10 games this season after needing overtime to beat Brown at home and then dropping a road game at UMass last time out. Mike, Brendan and Chris give their thoughts on what is ailing the Friars besides the injuries to Kyron Cartwright, Alpha Diallo and Maliek White and the gang looks ahead to Providence's next game on Sunday against Stony Brook.
@pcbb1917
@BWMcGair03
@ChrisGrenham
#pcbb
#gofriars
2017-12-1434 min