Shows
POAAL PodcastMaximise your LPO paymentsWe cover some key ways Licensees can maximise their LPO payments, including:
Mail Service Payment - metro LPOs can be eligible
Lodgement fee
Clearing street posting boxes (SPBs)
Mail Management Fee - keep data current
Conveyance of mail
Parcel Collect
Know your LPO Agreement and the LPO Payment Scheme
Get it in writing from AP
Check the episode page on the POAAL website for links to the various documents mentioned in this discussion.
2026-06-3014 minPOAAL PodcastUnderstanding Australia Post's DigiStampAustralia Post has launched the new DigiStamp. Louisa Carroll, Category Manager Philatelic & Collectibles at Australia Post, joins us to explain DigiStamps. We cover:
The elements that make the DigiStamp different from regular postage stamps
The digital token and blockchain
How customers can access the digital tokens linked to the DigiStamp
Is each DigiStamp unique?
Customers who are interested in DigiStamps
The Gold DigiStamp
2026-03-2608 minPOAAL PodcastMail2Day: adding value to PO BoxesMail2Day offers a way for Licensees to increase income from PO Boxes while adding value to the PO Box service for customers. In this discussion we cover:
Overview of Mail2Day service
Promoting and explaining the service to PO Box holders
Modifying the PO Box record to include Mail2Day
Printing the QR code
Procedure for Mail2Day scanning
LPO payment for Mail2Day
Cumulative effect of Mail2Day payments
Tips for affixing the Mail2Day QR code to the PO Box
Efficient scanning processes
Customer satisfaction
2025-10-2209 minPOAAL PodcastParcel scanning and peak preparationAustralia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss:
The role of Australia Post's Retail Operations Support team
Customer expectations for scanning
How correct scanning reduces customer complaints
Distribution of new PDTs (hand-held scanners) to the LPO network
The "awaiting collection" scan
Transfer scans
Customer notifications
The Australia Post app
Storing carded parcels at the LPO
Preparations for peak season
2025-09-3018 minPOAAL PodcastChanges to USA de minimis international parcelsPresident Trump's changes to de minimis have rocked the postal world. In this episode, we discuss the background to the de minimis changes and what the future holds for international parcels.
Low value cross-border parcels
President Trump's interest in cross-border parcels during his first term
Implications for data collection at the post office counter
POAAL negotiated extra payment for processing international parcels
Low Value Parcel Processing Taskforce and Productivity Commission reports
Proposal for Australia Post to collect customs duties at the post office
Announcement on de minimis from Biden administration in 2024
The incredible statistics on de minimis parcels entering the U...
2025-09-2114 minPOAAL PodcastMail lodgement paymentWhat stimulates the mail lodgement payment at LPOs? POAAL's Bob Chizzoniti explains the mail lodgement payment and its benefits, covering:
Payments for mail lodgement
Parcel barcode scanning
Kinds of parcels lodged at post offices
Customers want lodgement scans for proof of lodgement
Importance of staff training in parcel scanning
Explanation of mail lodgement payments
Loading entitlements
Importance of scanning compliance
2025-09-1508 minPOAAL PodcastUnderstanding Mail Management FeeAn in-depth discussion of Mail Management Fee. A must-listen for Licensees in metro, rural and remote areas. We cover:
Definition of Mail Management Fee
Current payment for Mail Management Fee
Mail Management Fee for PO Boxes let
Checking number of delivery points
Updating the number of delivery points
Applying for increase in Mail Management Fee
Multi-residence buildings or industrial developments
LPO6 form
2025-09-0816 minPOAAL PodcastPOAAL member insurance with GSK Insurance BrokersErnie Calalesina, Senior Account Manager at GSK Insurance Brokers, discusses insurance for POAAL's Licensee and Contractor members.
Overview of GSK Insurance Brokers and its experience with delivery owner-drivers
Insurances for Licensed Post Offices (LPOs), including public liability insurance, business pack insurance, personal accident, and workers' compensation
Assistance available for insurance queries and claims
Insurance for Australia Post and Star Track Contractors, including public liability insurance, personal accident and illness, marine cargo (marine transit), and commercial motor insurance
Payment options, including monthly payments
2025-06-3009 minPOAAL PodcastInward mail processing: a perspectivePOAAL's Bob Chizzoniti shares some perspectives on inward mail processing, and some other thoughts on how post office operations have been modernised and streamlined over the years.
Mail counts and the burden on post office owners
Scheduling the mail count across Australia
Different strategies to measure mail volumes in post offices
Sorting and counting the mail before scheduled mail completion time
Difficulties sorting large letters
POABR and the old POA unit payment system
POAAL's payment reform drive
Daily balancing in the pre-technology era
2025-05-3011 minPOAAL PodcastNext-generation posting boxRoyal Mail has introduced a new-look street posting box in the UK, featuring solar panels, a parcel lodgement chute, and a barcode scanner.
Royal Mail is trialling a new-look street posting box in five locations
Linking posting boxes to the post's app
Lodging parcels in street posting boxes with proof of posting
Inbuilt solar powered barcode scanner
Capacity of posting box
Solution for time-poor consumers lodging parcels outside business hours
Could Australia Post link its MyPost app to street posting boxes?
Parcel lockers
Enhancing street posting boxes
2025-04-1407 minPOAAL PodcastBank@Post, dog attacks, and PO Box maintenancePOAAL's Bob Chizzoniti discusses some key highlights from Australia Post's appearance at Senate Estimates in February 2025, as well as some PO Box maintenance tips.
Dog attack statistics and countermeasures
Expansion of Bank@Post to include ANZ
Future expansion of Bank@Post
PO Box spares
Repairing PO Boxes
Handling unpaid PO Box renewals
2025-02-2710 minPOAAL PodcastPost-Christmas post office clean-upPOAAL's Bob Chizzoniti shares some tips on optimising post office operations during the quiet post-Christmas period.
Check passport photo supplies
Back office printer
Clearing out old and out-of-date forms and pamphlets
Creating space in the back office
Evaluating saleability of old stock
Consumables
Staff training and barcode scanning
Check order quantities for seasonal stamps
2025-01-1609 minPOAAL PodcastVictorian Small Business Commissioner Lynda McAlary-SmithPOAAL spoke with Victorian Small Business Commissioner Lynda McAlary-Smith about her office's role in assisting small business owners, in particular in resolving disputes.
We discuss:
Overview of the role of the Victorian Small Business Commissioner
Small business dispute resolution, including for owner/drivers
Resolving contractual disputes and disputes relating to unpaid invoices
Termination notices for owner/drivers
How alternative dispute resolution works through the Victorian Small Business Commissioner’s office
Low-cost dispute resolution, including mediation
Success rates of dispute resolution via the Victorian Small Business Commissioner
Understanding how mediation works
Retail leases, including dispute resolution
Key is...
2024-10-3009 minPOAAL PodcastAustralia Post EGM Retail Josh BannisterJosh Bannister, Executive General Manager Retail, Brand & Marketing at Australia Post, is the senior Australia Post executive with responsibility for Licensed Post Offices. In this discussion, Josh covers:
Key highlights from Australia Post's 2023/2024 financial results
Pushing last posting dates closer to Christmas
Extended opening hours at post offices, including LPOs
Christmas-themed parcel cards
Pop-up parcel collection locations
Parcel sub locator tool for storing and retrieving carded parcels
Recruiting Christmas casuals
Availability of stock
Passport applications and renewals
The New Delivery Model
2024-10-1717 minPOAAL PodcastCarded parcel planning and managementPOAAL recently surveyed Licensees on how they manage carded parcels in their LPOs. POAAL Director Bob Chizzoniti discusses some of the main themes of the survey, including:
Impact of large parcels on carded parcel storage
Planning parcel storage as local population grows
Demands on parcel storage during the Christmas peak
Sending reminder notices to addressees
Encouraging customers to collect their parcels quickly
2024-10-0910 minPOAAL PodcastPO Box management tipsPOAAL's Bob Chizzoniti discusses PO Box management tips, including:
Managing keys
Effective filing of PO Box applications
Basic PO Box maintenance
2024-09-2206 minPOAAL PodcastReminding customers to collect carded parcelsPOAAL's Bob Chizzoniti discusses the results of POAAL's recent survey on carded parcels, in particular reminding customers to collect carded parcels:
Phoning addressees to remind them to collect their parcels.
Pressure to manage storage space
Sending text message reminders to customers
Encouraging earlier parcel collection
Sending reminder notices
Improving parcel management processes ahead of peak season
2024-09-1609 minPOAAL PodcastAmazon Delivery Service Partner network in AustraliaAmazon is launching its Delivery Service Partner (DSP) network in Sydney, Melbourne and Brisbane.
Under the DSP model, Amazon engages contractors who will operate delivery fleets ranging from 20 to 40 vehicles.
Amazon operates the DSP model in the USA and some other countries. Parcel delivery consultant Dean Maciuba, Managing Partner USA at Crossroads Parcel Consulting, joins the POAAL Podcast to share some insights into how Amazon's DSP model works in the USA.
We cover:
The US delivery market, including the US Postal Service, FedEx, UPS, and regional carriers
How Amazon partners with DSPs...
2024-04-0509 minPOAAL PodcastManaging carded parcels in the LPOPOAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:
Outlet Parcel Overview Tool
Monitoring carded parcel volumes in the post office
Issuing second notices
Digital second notices
Contacting customers to encourage faster parcel collection
Being proactive in managing carded parcels
Encouraging customers to sign up for the Australia Post mobile app
Parcel Locator tool
Returning uncollected carded parcels
Getting on top of managing carded parcels before the Christmas rush
2023-11-0710 minPOAAL PodcastThe Australia Post appPOAAL's Bob Chizzoniti discusses the Australia Post mobile app.
Why consumers would be interested in the AP app
Tracking parcels via the Australia Post app
Carded parcels and the app
Managing parcels in transit
Selecting delivery options
What benefits there are to Licensees in customers using the AP app
Promoting the AP app
2023-05-2508 minPOAAL PodcastStoring carded parcels at the post officePOAAL's Bob Chizzoniti discusses different ways of storing parcels awaiting collection at the post office.
Storing by street address
Storing by name
Storing by PDO / Contractor / PO Box
Advantages of storing by street address
Reorganising parcel storage to create efficiencies
Storage of parcels for PO Boxes
Clearing out the back office
Keep parcels off the floor
Second notices
Parcel locator
2023-04-2611 minPOAAL PodcastSome EOFY tips for your LPOPOAAL's Bob Chizzoniti shares some end of financial year activities for Licensees to do to reflect on their business, including:
Reducing costs, including overheads such as power and phone
Tips on how to review your staffing levels
Ensure staff are being paid the correct award rates
Being paid correctly for delivery points
Self-paying daily
Fit-outs and parcel storage, including free shelving
Promoting PO Boxes
Discounting slow-moving stock
2022-06-1308 minPOAAL PodcastMail Service Payment - key points to understandPOAAL Director Bob Chizzoniti discusses key points to understand regarding Mail Service Payment (MSP).
Mail Service Payment is not restricted to rural LPOs only - it can apply for metro LPOs as well
LPO Payment Scheme
MSP definition in LPO Manual
MSP and Mail Management Fee, PO Box payments, and counter mail
Mail timetable (duty roster)
Timetables for Mail Contractors or PDOs based at the LPO
PO Box completion time
Put your request in writing, and make sure you get a response from Australia Post in writing!
2022-02-2017 minPOAAL PodcastNew Australia Post CEO Paul GrahamAustralia Post's new CEO and Managing Director, Paul Graham, joins us on the POAAL Podcast to discuss:
His background in logistics in Australia and around the world
How he sees his experience help in his new leadership role at Australia Post
Driving profitability through the LPO network
Coping with the continuing growth in parcel volumes
Parcel processing infrastructure
Breaking down the "silo mentality", especially as LPOs straddle the mail and retail sides of the postal business
Communications with the LPO network
Preparations for the Christmas rush
For more on POAAL, visit the POAAL website.
2021-11-2512 minPOAAL PodcastAustralia Post and Star Track Contractor insuranceJoel Steendham from insurance brokers Network Insurance Group discusses insurance essentials for Australia Post and Star Track Contractor insurance:
Public liability insurance - what it covers
Difference between vehicle insurance and public liability insurance
Marine cargo (goods in transit) insurance
Examples of what might lead to a claim against marine cargo insurance
Portable Data Terminal (PDT) insurance - general property insurance
Coverage per company (entity) and per mail service or contract
Vehicle insurance: commercial vs private
The importance of having the right commercial vehicle insurance in place
Delivery Contractors (Australia Post, Star Track, and other courier companies...
2021-05-2310 minPOAAL PodcastInsurance for Licensed Post OfficesJoel Steendham from Network Insurance Group discusses business pack insurance for Licensed Post Offices (LPOs). He covers:
What business pack insurance can cover, including property, business interruption insurance, theft coverage, machinery breakdown, and glass insurance
What property insurance can cover
Coverage for postage stamps
Machinery breakdown insurance, including kinds of machinery and equipment that might be covered by this cover
Business interruption insurance customisation options
Making an insurance claim
Contact Network Insurance Group insurance brokers on 1800 639 177.
2021-05-0210 minPOAAL PodcastThe Australia Post app and Parcel CollectJonathan Gaynor, Head of Marketplace Solutions at Australia Post, joins us to talk about the Australia Post app and Parcel Collect.
Features of the Australia Post app, including parcel tracking, locating post offices, and locating street posting boxes
MyPost functionality within the app, including managing delivery addresses
Alternative delivery options, including parcel lockers and Parcel Collect
Customers redirecting parcels to the post office
Creating awareness of parcel delivery options, including Parcel Collect
Putting the customer in control of their parcel deliveries
How customers can select their local post office as their delivery address
Reasons why Licensees should promote...
2021-04-1311 minPOAAL PodcastInstalling new PO Boxes at your LPOTony Barnard, Manager Post Office Boxes at Australia Post, discusses installing PO Boxes.
Understand customer demand for new PO Boxes at your LPO
Getting Australia Post approval for a new installation of PO Boxes
Minimum requirements for first-time PO Box installations
Critical considerations for PO Box installation locations
Parcel collection hatches
Parcel delivery via "red door" PO Boxes
Free-standing PO Box units
PO Box manufacturing
Minimising customer disruption
Tony also covers some aspects of PO Box Plus:
Customer benefits of PO Box Plus
Procedure for scanning PO Box Plus parcels - including parcels with no scannable...
2021-03-2910 minPOAAL PodcastRetail stock and mail paymentsIn the first part of this episode of the POAAL Podcast, Stephen Davie from Brandnet – producers of the Military Shop range of products – discusses:
New retail promotions for 2021
Military Shop’s minimum order quantity
Events in 2021 that tie-in with retail lines
In the second part, we share a quick overview of Mail Service Payment.
Click here for more information on Mail Service Payment.
2021-03-2108 minPOAAL PodcastDispute resolution for small business owners and owner/driversVictorian Small Business Commissioner Judy O’Connell joins us on the latest episode of the POAAL Podcast. We cover:
Very low cost dispute resolution for owner/drivers
How mediation works in dispute resolution
Resolving disputes over retail leases
Other dispute resolution services available to small business owners such as Licensees (including small businesses that have a contract with a government agency)
2021-03-2111 minPOAAL PodcastSorting out mail payments at your LPOPOAAL’s Bob Chizzoniti discusses some of the issues he has been discussing with individual Licensees from around Australia.
Primary sort
PO Boxes (metro and rural)
Licensees who hold the local mail contract
POMS Data Collection Report
Morning sort start time
Mail Service Payment
Dealings with Australia Post
Mail service timetable (duty statement)
Maximise the income from your LPO. Understand your LPO payments.
(Published November 2020.)
2021-03-2112 minPOAAL PodcastTips for engaging staffSean Wilson, CEO of Better HR, shares some tips for engaging new staff members, including:
Understanding the basics of Australian employment law
Defining the employee’s role
Pay rates
Induction – including the Fair Work Information Statement
How to create a list of duties
Existing employees
Reducing disputes
We also discuss changes to casual retail worker penalty rates that came into effect from 1 October 2020.
Better HR is the new name for Workforce Guardian. POAAL members can access Better HR’s range of services at a discounted rate. Click here to see Better HR’s plans and pricing fo...
2021-03-2110 minPOAAL PodcastNSW Small Business CommissionerNSW Small Business Commissioner Chris Lamont joins us on the POAAL Podcast to talk about resolving small business disputes.
Role of the NSW Small Business Commissioner
How the Commissioner’s office can assist in resolving small business disputes
Low-cost mediation as an alternative to legal action
Examples of kinds of disputes that the NSW Small Business Commissioner can help resolve – including disputes with government
NSW Small Business Month in October 2020
(Published September 2020.)
2021-03-2110 minPOAAL PodcastGo Local First – interview with Pru GowardGo Local First Champion Pru Goward shares some ways that small businesses around Australia are taking part in the Go Local First campaign, and how Licensees can get involved:
What Go Local First is
The importance of small business to local communities
How some small businesses have worked together to promote small businesses in their communities
Go Local First in city, suburban, and rural areas
Finding local influencers to support the Go Local First campaign
Engaging locals and important figures such as MPs to get involved
Go Local First is being delivered by COSBOA (Council of Small...
2021-03-2110 minPOAAL PodcastTrends in Australian parcel deliveryIn this episode we discuss trends in Australian e-commerce parcel delivery, and what these trends mean for the Australia Post network – in particular LPOs. We cover:
Parcel volume trends
First-time delivery
Competition in parcel delivery
What Amazon might do in Australia
Parcel lockers – including parcel lockers at LPOs
The importance of tracking
Customer-centric delivery options for e-commerce shoppers
What Licensees can do
(Published September 2020.)
2021-03-2116 minPOAAL PodcastMore LPO tips from Chris CampbellPOAAL’s Chris Campbell returns with more tips for operating your LPO, including:
EPOS receipt rolls
Scanning mis-sorts
Promotional signs – especially promoting banking
Scanning parcels at the counter and adding value
2021-03-2108 minPOAAL PodcastMyPost BusinessAustralia Post’s Jonathan Gaynor explains MyPost Business in this episode of the POAAL Podcast.
How MyPost Business works
Customers eligible for MyPost Business
Benefits to Licensees
(Published August 2020.)
2021-03-2113 minPOAAL PodcastMaking EPOS work for youPOAAL’s Chris Campbell joins us to share some tips on optimising EPOS at the counter and in the back office, including:
Customising the main screen
*990
Checking sales via back office
2021-03-2106 minPOAAL PodcastPO Box PlusJonathan Gaynor from Australia Post joins us in this episode of the POAAL Podcast to discuss the new PO Box Plus service. We cover:
What is PO Box Plus?
Benefits to customers
Benefits to Licensees
Parcels from other carriers
Restrictions on parcels
…and more
(Published July 2020.)
2021-03-2111 minPOAAL PodcastWorkplace health and safetyCaroline Kingston from Safety For Life discusses workplace health and safety issues, including:
Updates to the WHS Programme available to POAAL members
Hazard register
COVID-19’s impact on the WHS Programme
Australia Post’s safety review
Record keeping
Managing risk
(Published June 2020.)
2021-03-2116 minPOAAL PodcastBusiness insuranceJoel from insurance brokers Network Insurance Group discusses some frequently asked questions about business insurance for LPOs, including:
What is business insurance?
What sort of cover might Licensees need?
What information do Licensees need to disclose?
Business insurance claims process
For more information on business pack insurance, contact Network Insurance Group on 1800 639 177.
2021-03-2107 minPOAAL PodcastWorkers' compensationDo you have questions about workers’ compensation? Insurance brokers Network Insurance Group join us in this episode to discuss some frequently asked questions about workers’ comp, including:
What is it and who needs it?
Pricing
Contractors and employees
Claims
Coverage
A must-listen podcast for Licensees and Contractors!
For more information on workers’ compensation, contact Network Insurance Group on 1800 639 177.
2021-03-2108 minPOAAL PodcastDelivery pointsAustralia Post’s Michael Keen joins us to discuss delivery points:
What qualifies as a delivery point
Primary sort
Counter mail delivery points
Counting delivery points (including PO Boxes, counter mail, and Contractor/PDO delivery points)
Additional delivery points
Avoiding excess UMS
2021-03-2111 minPOAAL PodcastCommercial vehicle insuranceJoel from insurance brokers Network Insurance Group joins us to discuss commercial vehicle insurance – including claims. If you’re a Mail or Parcel Contractor, Star Track Contractor, or a Licensee using a vehicle to collect mail, then listen to this episode of the POAAL Podcast about commercial motor vehicle insurance.
For information on commercial vehicle insurance, contact Network Insurance Group on 1800 639 177.
2021-03-2106 minPOAAL PodcastNote counting and counterfeit notesAustralia Post’s Michael Keen joins us to discuss note counting machines and detecting counterfeit notes.
2021-03-2109 minPOAAL PodcastCounter mail deliveryAre you being paid correctly for counter mail delivery?
In the latest episode of the POAAL Podcast, POAAL’s Chris Campbell discusses the LPO payment for counter mail delivery. Grab your LPO Payment Scheme and the LPO Manual and listen to this discussion on counter mail delivery.
2021-03-2109 minPOAAL PodcastChristmas is round the cornerPOAAL’s Bob Chizzoniti discusses preparing the LPO for Christmas.
Also in this episode, Joel from Network Insurance Group discusses seasonal increases to business pack insurance.
(Published November 2019.)
2021-03-2109 minPOAAL PodcastOutward trays and tubs paymentPOAAL’s Chris Campbell explains the trays and tubs dispatched payment. Grab your copy of the LPO Payment Scheme and listen to this discussion of the LPO payment for dispatching trays and tubs.
2021-03-2109 minPOAAL PodcastIf it packs, it postsAustralia Post is making changes to domestic parcel products. As part of the “Sending Made Easy” programme, Australia Post is introducing a flat-rate price structure for domestic parcels under 5kg.
Australia Post Head of Domestic Parcel Products Chris Koo along with Jenny Patterson and Chris McKenzie from the Sending Made Easy project join us to talk about the strategy behind the new range of parcel products.
(Published September 2019.)
2021-03-2118 minPOAAL PodcastMail Management FeePOAAL’s Bob Chizzoniti discusses key aspects of the Mail Management Fee, for metro and rural LPOs.
Grab your copy of the revised LPO Payment Scheme and follow this discussion of Mail Management Fee with POAAL’s Bob Chizzoniti.
2021-03-2107 minPOAAL PodcastMail Service PaymentPOAAL’s Bob Chizzoniti discusses Mail Service Payment. This is a mail payment that many Licensees in metro and rural areas receive from Australia Post.
Grab your copy of the LPO Manual and follow this discussion of Mail Service Payment with POAAL’s Bob Chizzoniti.
2021-03-2113 minPOAAL PodcastParcel lodgementIn this episode, POAAL’s Bob Chizzoniti continues the discussion of the changes to some LPO payments – this time we focus on payment for lodgement of items at the counter. So grab the paperwork you received from Australia Post regarding the changes to some LPO payments, and follow along as you listen to this podcast.
2021-03-2107 minPOAAL PodcastEmploying staffCharles Watson, General Manager HR at Workforce Guardian, is our special guest in this episode of the POAAL Podcast. He discusses key tips for engaging and managing staff, including:
Workplace contracts, and the vital information that contracts should include
Obligations on the employer when an employee first starts
Time sheets
Pay slips
Defending a claim, e.g. an unfair dismissal claim
Fines that can be imposed on employers
Small business owners being penalised for breaches
Domestic violence leave provisions
(Published June 2019.)
2021-03-2118 minPOAAL PodcastParcel barcode scanningPOAAL’s Bob Chizzoniti talks about parcel scanning procedures in this episode of the POAAL Podcast.
Includes reply paid parcels.
Bob also discusses the procedure for scanning trays dispatched from 1 July 2019 onwards.
(Published June 2019.)
2021-03-2108 minPOAAL PodcastAustralia Post GM Post Offices Dave McNamaraWe speak with Australia Post General Manager Post Offices Dave McNamara in this episode of the POAAL Podcast.
During the interview (recorded prior to the federal election), we cover network support, trends in letter volumes, new parcel products, the systems that will support changes to some LPO payments, and more.
(Published May 2019.)
2021-03-2129 minPOAAL PodcastIncome protectionJoel from Network Insurance Group is our guest on this episode of the POAAL Podcast. He covers:
Options for POAAL members to protect their income
The difference between workers comp and personal accident insurance
Why some business owners can’t get workers compensation for themselves
Sickness insurance
A real life example of how personal accident insurance has helped a Licensee
Claims management
If you have any questions relating to insurance, contact Network Insurance Group on 1800 639 177 (from land lines or mobile phones).
2021-03-2112 minPOAAL PodcastMaking the most out of Mail2DayPOAAL’s Chris Campbell discusses Mail2Day, including:
How to set it up
Potential income for Licensees
The work involved
Consumables
Grab a pen and paper to note down these tips on Mail2Day.
2021-03-2109 minPOAAL PodcastWHS obligations for LicenseesSafety For Life’s Caroline Kingston is the special guest in this episode of the POAAL Podcast. Caroline explains some of the Workplace Health & Safety obligations on Licensees, and how Licensees can meet those obligations. She covers:
What is a WHS Plan?
What does managing risk mean in a Licensed Post Office?
What’s a PCBU and how does that relate to Licensees?
What about LPOs with no staff?
WHS obligations at LPOs that host Mail Contractors
(Published May 2017.)
2021-03-2115 minPOAAL PodcastParcel lockers and the post office networkPOAAL’s Bob Chizzoniti talks about parcel locker solutions and what they mean for the post office network:
Latest innovations in parcel lockers
Other services that parcel lockers can offer
Access to parcel lockers by other carriers
Metro vs rural
Personal parcel locker solutions
E-commerce customer delivery expectations
(Published June 2016.)
2021-03-2128 minPOAAL PodcastRunning your LPO as a businessPOAAL’s Bob Chizzoniti talks about running your LPO as a business:
Thinking like a business person
Make decisions that are profitable for you in the long term
Operating hours
How to source new products
Staff incentives
Shop layout
Maintaining a clean business
2021-03-2119 minPOAAL PodcastSorting for PO BoxesWhat’s the most efficient way to sort mail for PO Boxes?
POAAL’s Bob Chizzoniti and Lisa Cooper discuss the techniques they use to sort mail for PO Boxes.
They discuss letters, large letters, carded articles, front loading PO Boxes, the difference between rural and metro sorting, and more.
2021-03-2114 minPOAAL PodcastOperating a Licensed Post Office and Mail ContractJenny Patroni, POAAL’s Queensland Branch Chairman, operates a Licensed Post Office and holds a mail contract as well.
Jenny discusses some of the practical aspects of being a Licensee and Contractor. She also talks about whether it’s worthwhile from a financial aspect.
2021-03-2108 minPOAAL PodcastA health check for your LPOPOAAL’s Richard Arrowsmith discusses some ways to fine tune your LPO. There are plenty of simple ways to get the most out of your LPO, whether you’re new to the business or ready to give your business a spring clean.
In this episode of the POAAL Podcast we discuss how the proposed lowering of the GST threshold on offshore e-commerce purchases might affect LPOs.
(Published in 2015.)
2021-03-2127 minPOAAL PodcastSome post office historyWe discuss some of the changes we’ve seen in the postal sector over the past forty or so years, in particular extinct post office business streams that were once mainstays of the business, such as telegrams and tax stamps.
2021-03-2114 min