Shows
Banking Transformed with Jim MarousLeveraging Data for Strategic Decisions and CX in BankingIn this episode of Banking Transformed, we explore the transformative power of data in the financial services industry. Joining us is Jeremiah Lotz, SVP of Product & Data Experience at Velera, formerly known as PSCU/Co-op Solutions.We discuss how banks and credit unions can harness data to drive strategic decisions, enhance customer experiences, and navigate the delicate balance between AI capabilities and human insights.Jeremiah also shares his expertise on developing effective data strategies, ensuring privacy and security, and measuring the success of data initiatives in the ever-evolving landscape of modern banking.
2024-09-2641 min
The CU2.0 PodcastCU 2.0 Podcast Episode 306 Amount's Nicholas Chang on Better Credit Card + Loan OriginationSend us Fan MailHigh velocity origination platform. That’s a key focus of Amount, a fintech that has a partnership with Velera nee PSCU.The plain reality is that many credit unions make it too hard to do business with them. 21st century fintechs focus on making that first date very easy to set up.Ask yourself how many possible new members fall out before completing the many steps many credit unions require.Thus the...
2024-06-2637 min
PaymentsJournalFighting Financial Fraud When the Bad Guys Are Armed With AIAs fraud related to artificial intelligence (AI) becomes increasingly sophisticated and accessible, many legacy lines of defense are no longer able to effectively protect financial institutions and their customers. Financial institutions need to take a more proactive approach to fraud. By collecting and analyzing real-time data and using AI to identify patterns, FIs can quickly detect suspicious activity and clamp down on fraud.
Karen Postma, Senior Vice President of Risk Solutions at PSCU/Co-op Solutions, has long been a leader in detecting and deterring financial fraud. In a recent PaymentsJournal podcast, she sat down with Jennifer Pitt, S...
2024-04-1528 min
The PaymentsJournal PodcastFighting Financial Fraud When the Bad Guys Are Armed With AI
As fraud related to artificial intelligence (AI) becomes increasingly sophisticated and accessible, many legacy lines of defense are no longer able to effectively protect financial institutions and their customers. Financial institutions need to take a more proactive approach to fraud. By collecting and analyzing real-time data and using AI to identify patterns, FIs can quickly detect suspicious activity and clamp down on fraud.
Karen Postma, Senior Vice President of Risk Solutions at PSCU/Co-op Solutions, has long been a leader in detecting and deterring financial fraud. In a recent PaymentsJournal podcast, she sat down with Jennifer Pitt, S...
2024-04-1528 min
The Internship ShowPSCU/Co-op Solutions Program OverviewOn this episode, we speak with Mady Schmidt from PSCU/Co-op Solutions. She talks about the company growth, what they look for in successful interns and more.
2024-03-1912 min
The CUInsight ExperienceChuck Fagan - Uniting Forces (#176)“We’re going to build with the industry and build it the way you want it.” - Chuck FaganThank you for tuning in to episode 176 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Chuck Fagan, President and CEO of PSCU. PSCU is the nation’s premier payments CUSO offering end-to-end support and integrated fintech solutions to help credit unions deliver personalized, connecte...
2024-01-0546 min
Off the Rails from the U.S. Faster Payments Council - FPC14 Dec 2023 Lou Grilli of PSCU and Jorge Jimenez of Juniper Payments, a PSCU Company on Instant Payments for Credit Unions, Fraud, and Guardians of the GalaxyJoin Reed Luhtanen, Executive Director of the U.S. Faster Payments Council as he goes off the Rails with Lou Grilli and Jorge Jimenez from PSCU and Juniper, a PSCU company. Lou, Jorge, and Reed talk about big doings in the credit union space, fraud, and the hidden talents of these two guests.
2023-12-1431 min
The CUInsight NetworkPayment Trends - PSCU (#71)“Leverage all the research and thought leadership that’s out in the payments space.” - Tom PierceThank you for tuning in to episode 71 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Tom Pierce, Chief Marketing Officer at PSCU. Tom shares his career journey...
2023-12-0125 minPaymentsJournalExploring the Shifting Payment Tides: The Key Differences Among GenerationsGen Z is embracing emerging technologies as a form of payment at checkout more than their older cohorts, particularly when it comes to mobile wallets.
That’s according to PSCU’s 2023 Eye on Payments research, which—for the sixth year in a row—set out to gauge just how much payment preferences have evolved. During a recent PaymentsJournal podcast, Tom Pierce, Chief Marketing Officer at PSCU, Norm Patrick, Vice President of Advisors Plus Consulting at PSCU, and Brian Riley, Director of Credit and Co-Head of Payments at Javelin Strategy & Research, dove deeper into the report and glimpsed into the...
2023-11-0928 minThe PaymentsJournal PodcastExploring the Shifting Payment Tides: The Key Differences Among Generations
Gen Z is embracing emerging technologies as a form of payment at checkout more than their older cohorts, particularly when it comes to mobile wallets.
That’s according to PSCU’s 2023 Eye on Payments research, which—for the sixth year in a row—set out to gauge just how much payment preferences have evolved. During a recent PaymentsJournal podcast, Tom Pierce, Chief Marketing Officer at PSCU, Norm Patrick, Vice President of Advisors Plus Consulting at PSCU, and Brian Riley, Director of Credit and Co-Head of Payments at Javelin Strategy & Research, dove deeper into the report and glimpsed into the...
2023-11-0928 minBanking Transformed with Jim MarousThe Future of Payments is Now: How Banks Can Keep PaceIn this episode of Banking Transformed, we have the privilege of speaking with Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Payments (a PSCU Company).The guests provide valuable insights into the evolving payments landscape, discussing the challenges and opportunities surrounding payments modernization and offering advice to financial institution leaders looking to navigate these changes successfully.The episode also provides perspectives on the technologies and trends poised to shape the payments industry's future, from delivering instant payments to managing fraud and the potential of alternative payment options.
2023-10-1244 min
The CUInsight ExperienceRandall Smith - Be Curious (#169)“One of the things that makes credit unions so beautiful is that people are willing to share.” - Randall SmithThank you for tuning in to episode 169 of The CUInsight Experience podcast. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.In this episode, the tables are turned as Randall Smith...
2023-09-1542 min
The CUInsight ExperienceHeather McKissick - Mission Driven (#168)“We have the ability to make a direct, tangible difference in the lives of people.” - Heather McKissickThank you for tuning in to episode 168 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My gue...
2023-09-0147 min
Second Chance Cinema209 - Son In LawSpro and MC are joined once again by the incomparable Rudy as they explore the PSCU (Pauly Shore Cinematic Universe), starting with this underrated gem full of cones, grindage, and the best punch in movie history. Buhhhhh-ddy.
2023-08-1858 min
The CUInsight ExperienceRonaldo Hardy - Pathway for Progress (#167)“The greatest leaders are people builders.” - Ronaldo HardyThank you for tuning in to episode 167 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Ronaldo Hardy, President & CEO at...
2023-08-1844 min
The CUInsight ExperienceMara Humphrey - Bright Future (#166)“Collaborate to create a future where credit unions are thriving.” - Mara HumphreyThank you for tuning in to episode 166 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Mar...
2023-08-0440 min
The CUInsight ExperienceLisa Pesta - Passion Filled (#165)“Be that person who is in a constant state of learning.” - Lisa PestaThank you for tuning in to episode 165 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show i...
2023-07-2146 min
The CUInsight ExperienceGerry Singleton - Build Bridges (#164)“Let’s change the world and do it together.” - Gerry SingletonThank you for tuning in to episode 164 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Gerry Si...
2023-07-0748 minThe PaymentsJournal PodcastEmpowering Credit Unions in the Buy Now, Pay Later Era
In the rapidly expanding world of buy now, pay later (BNPL) services, credit unions are finding ways to compete and thrive using Credit Union Service Organizations (CUSOs). CUSOs are formed by credit unions to collaborate and pool their resources to offer efficient and cost-effective payment solutions for members.
By partnering with a CUSO, credit unions gain access to economies of scale, advanced payment technologies, risk management expertise, regulatory compliance support, and improved member services. It also allows them to compete with larger financial institutions by providing modern payment solutions to their members.
During a recent...
2023-06-2216 minPaymentsJournalEmpowering Credit Unions in the Buy Now, Pay Later EraIn the rapidly expanding world of buy now, pay later (BNPL) services, credit unions are finding ways to compete and thrive using Credit Union Service Organizations (CUSOs). CUSOs are formed by credit unions to collaborate and pool their resources to offer efficient and cost-effective payment solutions for members.
By partnering with a CUSO, credit unions gain access to economies of scale, advanced payment technologies, risk management expertise, regulatory compliance support, and improved member services. It also allows them to compete with larger financial institutions by providing modern payment solutions to their members.
During a recent...
2023-06-2216 min
Despite ImpossibleChuck_FaganToday's guest is Chuck Fagan, President and CEO of PSCU, a payments partner organization to credit unions. Leveraging digital technology, PSCU supports 2,400 financial institutions, representing more than 7.7 billion transactions annually. He says where credit unions own the member relationship, PSCU is there to play an important role. This is Chuck's story.
2023-06-0822 minBanking Transformed with Jim MarousConsumer Payment Preferences are TransformingThe economy has been top of mind for consumers throughout 2022 and into 2023. In a survey by PSCU, nearly nine in ten consumers stated they were worried about the economic outlook, while three-quarters also reported they were concerned about their personal finances.In response to economic uncertainty, consumers want choice and variety when making purchases and transacting. In fact, most consumers said they are using a greater variety of payment methods than they did a few years ago, including digital payment options.We have Tom Pierce, CMO of PSCU on the Banking Transformed podcast. He shares...
2023-03-0235 minThe PaymentsJournal PodcastKey Findings from PSCU Study Reveal Changing Payments Landscape
For the fifth year in a row, PSCU sought to better understand payment method preferences among consumers, and what factors — whether it’s different life stages or economic events — are driving adoption. For its 2022 Eye on Payments study, PSCU surveyed 1,750 credit union members and nonmembers within the U.S. and found that choice and variety are driving consumer payment preferences. Additionally, income levels influence payment methods , particularly when it comes to credit and debit.
“Income level matters,” said Norm Patrick, Vice President of Advisors Plus Consulting at PSCU. “In the survey, 76% of respondents expressed concern about their personal finan...
2022-11-2319 minPaymentsJournalKey Findings from PSCU Study Reveal Changing Payments LandscapeFor the fifth year in a row, PSCU sought to better understand payment method preferences among consumers, and what factors — whether it’s different life stages or economic events — are driving adoption. For its 2022 Eye on Payments study, PSCU surveyed 1,750 credit union members and nonmembers within the U.S. and found that choice and variety are driving consumer payment preferences. Additionally, income levels influence payment methods , particularly when it comes to credit and debit.
“Income level matters,” said Norm Patrick, Vice President of Advisors Plus Consulting at PSCU. “In the survey, 76% of respondents expressed concern about their personal finan...
2022-11-2319 min
Digital Banking PodcastCryptocurrency and the Community FI, With Lou Grilli of PSCUThink you understand cryptocurrency? More important, do you understand what it means to your community financial institution? Probably not as well as this episode’s guest, Lou Grilli, Sr. Innovation Specialist at PSCU. Host Josh DeTar dug deep as Grilli explained crypto and shared how it will revolutionize financial services.
2022-09-231h 14PaymentsJournalHow Credit Unions Can Create Better Customer Journeys in a Digital-First WorldLike companies in other realms of financial services, credit unions must grapple with how to build the experiences their members want in a world that is increasingly digital, particularly since the onset of the COVID-19 pandemic.
As more and more of their members adopt digital tools to access their accounts and engage with their financial institutions, credit unions are devoting more resources to optimizing the experiences in those channels.
In this episode of the PaymentsJournal Podcast, Brian Day, Technical Sales Engineer/Solutions Consultant at PSCU, and Mercator Advisory Group’s Sarah Grotta, Director of Debit an...
2022-07-2515 minThe PaymentsJournal PodcastHow Credit Unions Can Create Better Customer Journeys in a Digital-First World
Like companies in other realms of financial services, credit unions must grapple with how to build the experiences their members want in a world that is increasingly digital, particularly since the onset of the COVID-19 pandemic.
As more and more of their members adopt digital tools to access their accounts and engage with their financial institutions, credit unions are devoting more resources to optimizing the experiences in those channels.
In this episode of the PaymentsJournal Podcast, Brian Day, Technical Sales Engineer/Solutions Consultant at PSCU, and Mercator Advisory Group’s Sarah Grotta, Director of Debit an...
2022-07-2515 minOff the Rails from the U.S. Faster Payments Council - FPC26 May 2022 Vlad Jovanovic from PSCU and Jorge Jimenez from Juniper Payments on payments modernization, automation, use cases, digital assets, and cryptoFPC Executive Director Reed Luhtanen goes off the rails with Vlad Jovanovic from PSCU and Jorge Jimenez from Juniper Payments. Vlad, Jorge, and Reed talk about payments modernization, automation, faster payments use cases, sailing, and digital assets. Download and subscribe now so you don't miss future episodes! And head to fasterpaymentscouncil.org to register for the fall member meeting, submit session proposals, and check out all the amazing deliverables published by FPC's work groups!
2022-05-2641 minThe CUInsight NetworkFight Fraud - PSCU (#26)“Each day there are people working to make a difference.” - Jack LynchThank you for tuning in to episode 26 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest today is Jack Lynch, Chief Risk Officer at PSCU and President at TriVerity. PSCU is the nation’s premiere credit union organi...
2022-02-1831 min
The Global Credit Union PodcastEpisode 10: A Preview of the 2022 World Credit Union ConferenceThe World Credit Union Conference returns as an in-person event for 2022!
We preview the conference set for July 17-20 in Glasgow, Scotland on Episode 10 of the Global Credit Union Podcast.
Belinda Parmar, founder and CEO of The Empathy Business is the featured guest. She will address attendees at the conference on why it is important for credit unions to embrace an empathic style of leadership. Her presentation at WCUC is sponsored by PSCU.
World Council of Credit Unions’ Event Marketing and Communications Manager Kadie Hochmuth also joins the show to preview the other keynote speakers and breakout session topics to be...
2022-02-1614 min
CUES PodcastCUES 127: All Is Not Yet Rosy for Top Black Female LeadersIn the latest episode of the CUES Podcast, Kimberly Wright says she feels like she has made it past the proverbial glass ceiling that’s long been a metaphor for a system that holds women back from rising to top leadership roles.Senior vice president and executive director of the American Heart Association in Atlanta, Wright says, “I feel like I have busted through the glass ceiling in my current position. And I will say that I have opened it up for others.”But all is not rosy.“Now, whether or not they patch up...
2022-02-1029 minCUES PodcastCUES 126: Building Bold, Effective Black Leadership at PSCU—an Interview with Marvin YorkMarvin York was watching videos with his granddaughter when a clip came on of graduation ceremonies at historically Black colleges and universities. “And I saw all of these professionals getting ready to launch,” says York, VP, contact center member engagement for CUESolutions provider PSCU, a credit union service organization based in St. Petersburg, Florida. The video York and his granddaughter watched showed Black engineers, doctors, lawyers and others celebrating the completion of their degrees and getting ready to enter the world of work. “And I said, ‘Wow, that is impressive,” York recalls. “And what struck me was in this...
2022-01-2722 min
America's Credit UnionsSponsored: Understanding the payments experienceTom Pierce explores the results of PSCU’s fourth annual Eye on Payments study.
2022-01-1316 minCUNA News PodcastSponsored: Understanding the payments experienceTom Pierce explores the results of PSCU’s fourth annual Eye on Payments study.
2022-01-1316 minThe PaymentsJournal PodcastKeeping an Eye on Payments: Personalizing the Credit Union Experience with Data Insights
Nearly 20 months after its emergence, COVID-19 continues to impact the U.S. economy, its consumers, and the global economic landscape. As consumers have become accustomed to change, the economy continues to demonstrate its resilience. The payments industry is no different.
For the fourth consecutive year, PSCU set out to gauge payment preferences among credit union (CU) members and other financial institution customers with its annual Eye on Payments study. Through this annual research, PSCU explores the factors that influence consumers when it comes to their choice and usage of payment methods, how these factors vary among different life...
2021-12-1721 minThe PaymentsJournal PodcastHow Financial Institutions Can Successfully Implement Digital Issuance for Competitive Advantage
The COVID-19 pandemic accelerated digital transformation across all industries out of necessity. Financial institutions were among the many businesses that needed creative solutions to accommodate the sudden trend of people working and shopping exclusively from home. One way to strategically adapt to the market is to offer digital issuance.
To learn more about why digital issuance can offer a competitive advantage or equalizer for card issuers, and how organizations should approach its integration, PaymentsJournal sat down with Denise Stevens, Senior Vice President and Chief Product and Digital Officer at PSCU, and Sarah Grotta, Director of Debit and Alter...
2021-11-1818 min
CUNA News PodcastSponsored: Becoming a financial health providerFinancial well-being is at the heart of the credit union philosophy. PSCU, a CUNA associate business member at the premier level, recently completed a study that assessed the financial health of credit union members and employees against a national benchmark. The study, “How Credit Unions Can Become Financial Health Providers,” found that more than 60% of credit union members surveyed struggle financially, and at least one-third live paycheck –to paycheck. More than 60% of credit union employees struggle financially. PSCU has taken the opportunity to engage its employees in deeper discussions about personal finance and make fin...
2021-09-2213 minAmerica's Credit UnionsSponsored: Becoming a financial health providerFinancial well-being is at the heart of the credit union philosophy. PSCU, a CUNA associate business member at the premier level, recently completed a study that assessed the financial health of credit union members and employees against a national benchmark. The study, “How Credit Unions Can Become Financial Health Providers,” found that more than 60% of credit union members surveyed struggle financially, and at least one-third live paycheck –to paycheck. More than 60% of credit union employees struggle financially. PSCU has taken the opportunity to engage its employees in deeper discussions about personal finance and make fin...
2021-09-2213 minThe PaymentsJournal PodcastNew Buy Now, Pay Later Solution Is Enabling Credit Unions to Stay Competitive
The COVID-19 pandemic has been the catalyst for a slew of changes in consumer behavior, including the search for more ways to budget and improve finances. Online purchases are growing exponentially, and buy now, pay later (BNPL) is quickly becoming mainstream in the payments industry for its flexibility and ease of use.
Recognizing that the demand for this convenient payment option will only continue to grow, PSCU recently announced that it will soon offer a new Installment Payments solution that will enable credit unions to offer more flexible ways for eligible members to pay.
To...
2021-08-1117 min
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact CentersThe Power of a Strong Robotics Process Automation (RPA) Center of Excellence (COE) with Molly Walker, Business Excellence Manger, PSCU, a Credit Union Servicing OrganizationDiscover how the RPA COE can help large, high-security organizations create consistencies, best practices, and economies of scale to maintain seamless operations—even in times of disruption.
2021-07-1406 minThe CU2.0 PodcastCU 2.0 Podcast 157 DEI Doubleheader Emma Norman (Local Government FCU and AACUC) and Lynn Heckler (PSCU) DEI 2021 3Send us Fan MailWelcome to the CU2.0 doubleheader podcast where you will hear two perspectives on DEI and the industry. "We are stronger together." That is what Emma Norman, director of learning and development at Local Government Federal Credit Union and also chief diversity officer at the African American Credit Union Coalition, has to say when asked why LGFCU is all in when it comes to supporting the Credit Union DEI Collective.She adds that what she tells credit unions is that "DEI has to be part of your strategy."T...
2021-07-1450 min
Movies, Films and FlixEpisode 372 (The World's End, Elbow Drops, and Pub Crawls)Mark is joined by Pete and Justin (of the Rambling Ramblers Podcast) to discuss the 2013 film The World's End. Directed by Edgar Wright, and starring Simon Pegg, Nick Frost, and Rosamund Pike, the film focuses on a pub crawl that goes horribly awry. In this episode, they talk about unnecessary elbow drops, failed pub crawls, and the Pauly Shore Cinematic Universe (PSCU).Make sure to follow The Rambling Ramblers on Twitter - @TRRMoviePodcast, and listen to the podcast wherever you listen to podcasts.
2021-06-241h 10
The CUInsight ExperienceJill Nowacki - Be Intentional (#113)“Being intentional about your career also means accepting that not everything is for you.” - Jill NowackiThank you for tuning in to episode 113 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's show is Jill Nowacki, the President & CEO of the Humanidei. In this episode, we explore ideas on strategic intentionality and integrating diversity, equity, and incl...
2021-06-1845 min
The CUInsight ExperiencePatty Corkery - Purpose Driven (#112)“Always ask questions.” - Patty CorkeryThank you for tuning in to episode 112 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's show is Patty Corkery, the recently-appointed President & CEO of the Michigan Credit Union League. In this episode, we discuss Patty’s journey from litigation attorney to league president and the leadership lessons she’s learned along th...
2021-06-0441 min
CareerTALKS PodcastEpisode #07 The 3 Pillars of Diversity, Equity, & Inclusion!Laura is the VP of Talent Acquisition and DEandI for PSCU. Listen to hear 3 year plan on Awareness, Operationalizing, and Sustaining Diversity, Equity, and Inclusion in her organization.
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
2021-06-0252 min
The CUInsight ExperienceLaura Campbell - Push Forward (#111)“Do the best thing for the member.” - Laura CampbellThank you for tuning in to episode 111 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on the show today is Laura Campbell, the CEO of Farmers Insurance Federal Credit Union. On this episode, we talk all about the importance of creating strong relationships with your board and how to b...
2021-05-2140 min
The CUInsight ExperienceAndy Janning - Serving Others (#110)"You don't have to have the biggest life to have the most successful one." - Andy JanningThank you for tuning in to episode 110 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's show is Andy Janning. Andy is a filmmaker, author, photographer, keynote speaker, and a long-time supporter and member of the credit union community. We t...
2021-05-0750 min
In the Room w/ Todd MarksberryE69: Kurt Monigle - Principal of Monigle AssociatesOn the newest episode of "In the Room w/ Todd Marksberry", this week's guest is Kurt Monigle-Principal of Monigle Associates. We get a chance to hear just how Kurt came into his family marketing business, the process in which Kurt and his team helped Canvas rebrand itself from PSCU and more including: The Leadership Corner (06:00 – 23:00): Todd and Kurt discuss just how important a brand can be in terms of messaging, how people connect with them and what a strong brand can do for an organization. We’re able to hear some insights of just what it ta...
2021-04-261h 04
The CUInsight ExperienceJenny Blake - Shake the Snowglobe (#109)“If change is the only constant, let’s get better at it.” -Jenny BlakeThank you for tuning in to episode 109 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today, my guest is Jenny Blake, author, career and business strategist, international speaker, podcaster, and the keynote for our next Mini-Con Series event, CHANGE. Listen in as we discuss pivoting, finding space...
2021-04-2356 minThe CU2.0 PodcastCU 2.0 Podcast Episode 145 Robert Siciliano on Ransomware and Who Do You Trust?Send us Fan MailPSCU called it a growing credit union threat. CUNA Mutual called it one of the fastest growing malware threats. Security company Arctic Wolf has said there was a 520% increase in ransomware and phishing attacks in the banking sector between March and June 2020. NCUA has even issued a punchlist of steps to take to protect against ransomware attacks.Color me surprised. I had thought ransomware - where hackers "lock" a site or a database and demand a ransom to unlock it - was a thing of the past. Data redundancy in the clou...
2021-04-2136 minThe PaymentsJournal PodcastThere’s No Disputing It: PSCU’s New Initiative Will Create a Better Disputes Management Experience for Credit Unions and Their Members
Consumer behavior is always evolving, and the pandemic has brought about an accelerated shift to digitization, as well as high growth in the adoption of e-commerce. With this increase in online shopping, there has also been an escalation in fraudulent activity, leading to a larger number of disputes from customers who never received their purchases or received damaged or incorrect items.
Customers have come to expect above average service from their credit unions, and disputes management is no exception. When a consumer suspects fraud or wants to dispute a merchant transaction, they want that dispute handled quickly...
2021-04-1222 min
The CUInsight ExperienceTonita Webb - Humanizing Membership (#108)“Members are also people.” -Tonita WebbThank you for tuning in to episode 108 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today I sat down with Tonita Webb, the new CEO of Verity Credit Union. We talked about her new role and her journey from the military to credit unions. We also discussed her passion for serving the underserved and crea...
2021-04-0954 min
The CUInsight ExperienceChaz Rzewnicki - Be Legendary (#107)“It’s not about the income; it’s about the outcome” - Chaz RzewnickiThank you for tuning in to episode 107 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In this episode, I sit down with Chaz Rzewnicki, the President & CEO of Dover Federal Credit Union. Chaz shares his leadership journey, the reason putting people first is so important to him, an...
2021-03-2639 min
The CUInsight ExperienceTodd Harper - F.I.R.E. Philosophy (#106)“Be safe, be well, be kind!” - Chairman Todd M. HarperThank you for tuning in to episode 106 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's show is The Honorable Todd M. Harper, Chairman of the National Credit Union Administration (NCUA). Chairman Harper was recently appointed to lead the NCUA Board by President Biden. We talked...
2021-03-1250 min
CUNA News PodcastSponsored: Payment preferencesThe events of 2020 have affected consumer behavior in many ways, and the payments landscape is no exception. The coronavirus (COVID-19) pandemic has driven significant changes in consumer payment preferences. Through its 2020 Eye on Payments study, PSCU set out to gauge those payment preferences among credit union members and customers of other financial institutions and explore how they have shifted over the past year. This episode of the CUNA News Podcast features Tom Pierce, senior vice president and chief marketing officer at PSCU, and Norm Patrick, vice president of Advisors Plus Consulting at PSCU. Pi...
2021-03-0417 minAmerica's Credit UnionsSponsored: Payment preferencesThe events of 2020 have affected consumer behavior in many ways, and the payments landscape is no exception. The coronavirus (COVID-19) pandemic has driven significant changes in consumer payment preferences. Through its 2020 Eye on Payments study, PSCU set out to gauge those payment preferences among credit union members and customers of other financial institutions and explore how they have shifted over the past year. This episode of the CUNA News Podcast features Tom Pierce, senior vice president and chief marketing officer at PSCU, and Norm Patrick, vice president of Advisors Plus Consulting at PSCU. Pi...
2021-03-0417 min
The CUInsight ExperienceIndia Gary-Martin - Learning Leadership (#105)“When you create an intentional environment, people will begin to think for themselves.” -India Gary-MartinThank you for tuning in to episode 105 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today we have a very special guest on the show India Gary-Martin. India’s name may be familiar to you as she was our Keynote recently at the Lead CUInsigh...
2021-02-2641 minThe PaymentsJournal PodcastPSCU Reports Weekly Credit vs Debit Payment Trends Throughout the Pandemic
I think I can safely speak for all of us when I say we just want to put 2020 behind us. But there were a lot of lessons learned by credit unions in regards to credit vs debit payment trends during the pandemic, and that data will continue to prove useful throughout the rest of the pandemic and into the new normal.
To discuss how consumer debit and credit trends in 2020-21 have impacted the payments industry, how debit and credit transactions themselves have been impacted, and what changes should be expected across merchant sectors, PaymentsJournal sat down...
2021-02-1635 min
The CUInsight ExperienceSundie Seefried - Trust Yourself (#104)“The status quo won’t work anymore.”Thank you for tuning in to episode 104 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Sundie Seefried, the President & CEO of Partner Colorado Credit Union. We discuss leadership and her process to innovation and taking risks, and she talks about getting buy-in for big ideas from her board that I t...
2021-02-1238 min
The CUInsight ExperienceDavid Tuyo - Think Big (#103)“Don’t be afraid to lean in and be the nerd for your members, for your team, or for the industry.” David TuyoThank you for tuning in to season 3, episode 103 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is David Tuyo, the President and CEO of University Credit Union in California. David shares some amazing things h...
2021-01-2941 min
The CUInsight ExperienceAntonio Neves - Rediscover You (#102)“There is always opportunity in change.”Thank you for tuning in to season three, episode 102 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My first guest of Season three is Antonio Neves. Antonio is an internationally recognized leadership speaker, author, podcaster, and success coach and was our first keynote in the CUInsight mini-con series we launched last November. Because of the...
2021-01-1547 min
The CUInsight ExperienceRandy Salser - Creating Momentum (#92)“It’s hard to learn being right all the time.” - Randy Salser Thank you for tuning in to episode 92 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Randy Salser, the President of NAFCU Services Corporation. Listen as we talk about credit unions, leadership lessons learned, and life. Randy shares some great stuff on remote work, keeping...
2020-09-2533 min
The CUInsight ExperienceMina Worthington - Dragon Slaying (#91)“Never let a crisis go wasted.” - Mina Worthington Thank you for tuning in to episode 91 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Randy has Mina Worthington as his guest on the show today. She is the President and CEO of Solarity Credit Union in Yakima, Washington. We talk about digital transformation, the future of credit unions, remo...
2020-09-1831 min
The CUInsight ExperienceVictor Corro - It’s Doable (#90)“Connecting the mission to everyone is what we should be doing.” - Victor Corro Thank you for tuning in to episode 90 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Victor Corro, President and CEO of Coopera and one of the CU DEI Collective founding members. We talk a ton about credit unions and their challenges with all...
2020-09-1140 min
The CUInsight ExperienceKathryn Davis - Showing Up (#89)“Don’t give up, put it out there and be deliberate in what you want in life.” - Kathryn DavisThank you for tuning in to episode 89 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on this episode is Kathryn Davis. Kathryn is the President and CEO of Valley First Credit Union in California. We talk about Kathryn’s path t...
2020-09-0438 min
The CUInsight ExperienceBrian Schools - Lasting Culture (#88)“Lead with principles first and then get out of people's way.” - Brian Schools Thank you for tuning in to episode 88 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's episode is Brian Schools. Brian is the President and CEO of Chartway Federal Credit Union and is someone I have been looking forward to having on the show...
2020-08-2837 min
The CUInsight ExperienceChristina O’Brien - Building Foundation (#87)“It’s about growing and learning, and taking every opportunity that you’re afforded.” - Christina O’BrienThank you for tuning in to episode 87 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few months, credit unions have had to adapt to new ways of interacting with their members. On this week’s episode, I’m talking with Christina...
2020-08-2130 min
The CUInsight ExperienceKen Cahoon - Perfecting the Process (#86)“Save people money, increase their buying power, and enhance their lives.” - Ken CahoonThank you for tuning in to episode 86 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.With more and more members opting to forgo the traditional branch experience, credit unions must be strategic in their efforts to provide great member service going forward. To learn more about how...
2020-08-1445 min
The CUInsight ExperienceJoanne Todd - Creating Community (#85)“Education is really the most powerful thing behind change.” - Joanne ToddThank you for tuning in to episode 85 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Credit union leaders can learn a lot about navigating difficulty from the amazing work being done at the international level for our movement. On this week’s episode, I’m sitting down with Joanne T...
2020-08-0741 min
The CUInsight ExperienceChuck Purvis - Reenergized and Reengaged (#84)“We’ve got to collaborate as an industry to be able to innovate.” - Chuck PurvisThank you for tuning in to episode 84 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.The credit union industry is headed into an exciting period of innovation and digital transformation. As such, I’m chatting with Chuck Purvis, President and CEO of Coastal Credit Union in...
2020-07-3148 min
The CUInsight ExperienceBrian Branch - Global Exposure (#83)“When you see a problem, you need to find a solution.” - Brian BranchThank you for tuning in to episode 83 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Across the globe, credit unions have stepped up to serve their members and communities throughout this pandemic. On this week’s show, I’m talking with Brian Branch, President and CEO of the...
2020-07-2432 min
The CUInsight ExperienceJill Nowacki - Extending Empathy (#82)“If you want to know your community, you have to represent your community.” - Jill Nowacki Thank you for tuning in to episode 82 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few months, human capital, remote work, and efforts surrounding diversity, equity, and inclusion have been front and center for credit unions across the country. To learn m...
2020-07-1742 min
The CUInsight ExperienceMark Alguard - Purposeful Change (#81)“Go slow in making long-term decisions that are hard to unwind.” - Mark Alguard Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.When it comes to the future of member service, the role of traditional branches and headquarters, as well as workspaces in general, has begun to shift. On this week’s episode...
2020-07-1036 min
The CUInsight ExperienceMonica Davy - Inclusive Opportunities (#80)“The best decisions are made when you include others in your processing.” - Monica DavyThank you for tuning in to episode 80 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few months, there have been many important conversations in the credit union industry about the diverse needs of credit union members and employees. At the center of man...
2020-07-0344 min
The CUInsight ExperienceJames Wileman - Be Proactive (#79)“Time, experience, and a willingness to learn, that’s the bridge from here to where you’re trying to go.” - James WilemanThank you for tuning in to episode 79 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Credit unions across the country have been extremely agile over the last few months in responding to various service challenges and a whole ho...
2020-06-2645 min
The CUInsight ExperienceMarsha Majors - Safe Spaces (#78)“We’re here for one purpose, and that’s to serve our members, serve one another well, and to serve our communities.” - Marsha MajorsThank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In today’s environment of remote work and social change, what is your credit union doing to ensure your members and...
2020-06-1937 min
The CUInsight ExperienceCathie Mahon - Powerful Networks (#77)“We go where the banks can’t and won’t, and we should own that.” - Cathie MahonThank you for tuning in to episode 77 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.For many low and moderate-income families across the country, Community Development Credit Unions (CDCUs) have been a vital support system throughout the COVID-19 crisis and resulting recession...
2020-06-1242 min
The CUInsight ExperienceJames Schenck - I Love It Here (#76)“Focus on what matters, where it matters, and where you can make the most impact.” - James SchenckThank you for tuning in to episode 76 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.While many credit unions contemplate the future of service for their members, PenFed Credit Union has been able to leverage their remote infrastructure to thrive in an oth...
2020-06-0542 min
The CUInsight ExperienceMary Beth Spuck - Your Authentic Self (#75)“Life is too short to be somewhere where you’re not 100% all in.” - Mary Beth SpuckThank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.While credit unions remain focused on safely providing much-needed services for their members, many leaders are beginning to think about how they can adapt their credit union to our r...
2020-05-2938 min
The CUInsight ExperienceMark Arnold - Vision and Values (#74)“It’s not just about the work you do, it’s about the people you impact.” - Mark ArnoldThank you for tuning in to episode 74 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In the midst of a crisis, it can be difficult to balance member’s immediate needs with the long-term plans and goals for your brand. To discuss t...
2020-05-2243 min
Payments on Fire™Episode 124 - Ground Truth: COVID-19's Payments Impact - Glynn Frechette, PSCUThere's no clearer indicator of COVID-19's economic impact than payment metrics. In this Payments on Fire® episode, we speak with Bryan Derman, Glenbrook's managing partner, and Glynn Frechette, SVP of PSCU's Advisors Plus division, in a discussion of PSCU's payment trends analysis. Glynn provides an exceptionally detailed view into the pain, and some real gains, that the pandemic has brought to U.S. payments activity. PSCU's analysis points to both the depth of transaction volume declines for a number of segments, especially travel and fuel. And since so many restaurants are shut down (another s...
2020-05-2037 min
The CUInsight ExperienceApril Clobes - Mission Moments (#73)“Each interaction is meaningful and you should live each to the fullest.” - April ClobesThank you for tuning in to episode 73 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few weeks, credit unions across the county have had to make major changes to how they serve their members and community. On this week’s episode, I sat do...
2020-05-1544 min
The CUInsight ExperienceKeith Monson - Navigating Risk (#72)“You can’t manage what you can’t monitor.” - Keith MonsonThank you for tuning in to episode 72 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.As credit unions grapple with the impact of COVID-19, navigating the complexities surrounding risk and compliance has been a perpetual sticking point for many executives. To learn more about some of the most press...
2020-05-0838 min
The CUInsight ExperienceCarrie Birkhofer - Coaching Through Crisis (#71)“Go slow to go smooth, because smooth is fast.” - Carrie BirkhoferThank you for tuning in to episode 71 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.At certain points in your life, you’ve likely felt lost or unfocused. It’s in times like these that you learn a lot about yourself, according to Carrie Birkhofer, President and CEO of Bay...
2020-05-0141 min
The CUInsight ExperienceDenise Stevens - Adjusting to Innovation (#70)“Everybody makes mistakes, sometimes you just have to laugh at things and not be scared to try.” - Denise StevensThank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Whether it’s grocery delivery, UberEats, or Amazon Prime, consumers are rapidly adapting to new, online methods of service and delivery in order to protect...
2020-04-2446 min
The CUInsight ExperienceBo McDonald - Meaningful Work (#69)"My happiness and enjoyment for doing what I do has to exceed just getting a paycheck.” - Bo McDonald Thank you for tuning in to episode 69 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.On this week’s episode, I’m exploring relevancy and strategic planning with my colleague and long-time friend, Bo McDonald. As President and CEO of Your Mark...
2020-04-1743 minThe PaymentsJournal PodcastCredit Unions Can Better Serve Their Members during COVID-19 by Staying Informed of Consumer Trends
With the uncertainty of the ongoing economic impact of COVID-19, it is more important than ever for credit unions to be aware of and serve their members’ financial needs. To identify what these needs are, credit unions need to have a deep understanding of their members’ purchasing behaviors and transaction trends.
To delve into consumer trends in the COVID-19 era, and how credit unions can use these trends to better serve their members, Payments Journal sat down with Glynn Frechette, Senior Vice President, Advisors Plus at PSCU, and Norm Patrick, Vice President, Advisors Plus at PSCU, and Pete...
2020-04-1531 min
The CUInsight ExperienceLisa Brown - Leading Fearlessly (#68)“Don’t let fear dictate how you make your decisions and how you lead.” - Lisa BrownThank you for tuning in to episode 68 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Navigating a major crisis can be difficult, especially when it has the potential to affect both your member’s personal and financial health. On this week’s episode, I s...
2020-04-1053 min
The CUInsight ExperiencePete Hilger - Promise to Deliver (#67)“When we understand the big picture, we can apply those lessons learned.” - Pete HilgerThank you for tuning in to episode 67 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.When it comes to digital transformation, how do you stay ahead of the pace of change, while also providing value? What role can digital technology and data play in the su...
2020-04-0343 minThe PaymentsJournal PodcastPSCU Talks Dispute Management of the Future
The dispute management process—the means by which a consumer can contest a credit card charge—is a vital aspect of the payments industry. Handling disputes takes time and money, and if it’s not done effectively, consumer satisfaction can be negatively impacted and merchants and issuers could lose money.
With money and customer satisfaction on the line, companies need
to ensure that their dispute management process is efficient and responsive. This
is especially true going forward, as credit card volume is expected to rise;
rising credit card volume means more disputes.
To learn how to imp...
2019-12-2023 min
The AI Eye: stock news & deal trackerThe #AI Eye: NICE (NasdaqGS:NICE) Selected by PSCU for Payments Operations Modernization and BrainChip (ASX:BRN) to Workshop Akida in Perth,The #AI Eye: NICE (NasdaqGS:NICE) Selected by PSCU for Payments Operations Modernization and BrainChip (ASX:BRN) to Workshop Akida in Perth, Australia
2019-10-1405 minThe AI Eye: stock news & deal trackerThe #AI Eye: NICE (NasdaqGS:NICE) Selected by PSCU for Payments Operations Modernization and BrainChip (ASX:BRN) to Workshop Akida in Perth,The #AI Eye: NICE (NasdaqGS:NICE) Selected by PSCU for Payments Operations Modernization and BrainChip (ASX:BRN) to Workshop Akida in Perth, Australia
2019-10-1405 min
No Load TimeEpisode 93: The PSCU (Playstation Cinematic Universe)This week, we got a first look at Terminator: Dark Fate, new images from Star Wars: The Rise of Skywalker and we rip manbabies a new one. Also, the Playstation Cinematic Universe is a thing.
Song - Sensation from Salamander 2
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2019-05-241h 03
The CUInsight ExperienceMike Walsh - Algorithmic Revolution (#15)“Credit unions were a disruptor in their space too. They were a radical idea.” - Mike WalshWelcome to episode 15 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Mike Walsh joins me today for a fascinating conversation with someone who is outside the credit union space. At PSCU Member Forum in Austin, TX, I managed to snag one of the keynote speakers to sit down and chat, and that conversation is this episode! Mike is a futurist, a global nomad, the CEO of Tomorrow, and a consultant who help...
2019-04-2426 min
The CUInsight ExperienceChuck Fagan – Trust is Not Enough (#5)"Promise what you can deliver and work hard to deliver more" - Chuck FaganWelcome to episode five of The CUInsight Experience. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community. What issues are facing credit unions? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered.The goal of...
2019-02-1546 minThe PaymentsJournal PodcastA Keen Eye on Payments
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The following is a transcript of the podcast episode:
Brian Riley, Director, Credit Advisory Service at Mercator Advisory Group
Welcome. Today we’re going to be talking with PSCU. One focus is a recent report from PSCU’s Eye on Payments study. I’d like to kick off our discussion by asking Tom a question. What’s interesting about the report is it centers on two factors that drive consumer choice, which are safety and convenience. Let’s focus on safety for a moment because with all the data breac...
2019-01-1514 minCUES PodcastCUES 63: Using Data to Create Exceptional Member Experiences: An Interview With Brian ScottTo use analytics to create an exceptional member experience, credit unions need to know the potential impact of using descriptive, predictive and prescriptive data. SVP/Sales and Solutions Consulting for CUES Supplier member PSCU, Brian Scott talks in this episode about how data forms the foundation of the member experience —and can guide CUs on their next steps in using data to help members.
2018-10-2223 min