Shows
SourceForge PodcastThe Truly Interactive 3D Exploded Parts Catalog: PartfulPartful transforms OEM aftersales with interactive 3D exploded parts catalogs and work instructions that eliminate frustrating errors and speed up parts sales from weeks to hours. Say goodbye to outdated PDFs and endless emails—deliver a seamless, fool-proof experience that keeps dealers and customers happy while boosting your revenue.In this episode of the SourceForge Podcast, we speak with Sam Burgess, founder and CEO of Partful. The discussion centers around Partful’s mission to improve after-sales support and spare parts identification in manufacturing. Sam shares insights from his military and engineering background, highlighting the challenges OEMs face in p...2025-06-1034 min
OEMs: Blockers and BreakthroughsTrends and Predictions: What 2025 Holds for Manufacturing AftersalesWelcome to Season 2 of OEMs: Blockers and Breakthroughs! In this opening episode, Sam Burgess, CEO of Partful, and Rob Butler, Head of Sales, discuss the key trends shaping manufacturing aftersales in 2025. From predictive maintenance and the rise of the digital thread to improving customer experience, they discuss what OEMs should expect in 2025, and how Partful is helping to facilitate that change into a new digital era. Listen along for an exciting new season with insights from industry events, and reflections on standout guests from Season 1. Want to know what's next for the...2025-01-2129 minOEMs: Blockers and BreakthroughsThe Dos and Don’ts of OEM Aftersales Management with Tony ByrneIn this episode, we’re joined by Tony Byrne, an aftersales specialist and leader in the automotive industry. With experience at Synergy, Lotus Cars, and now as the Owner of AutoInsight Solutions, Tony brings invaluable insights into the world of automotive aftersales.We explore OEMs' biggest mistakes when managing aftersales and dealer networks, uncovering the pitfalls that harm efficiency, parts identification, and customer satisfaction. Tony shares his dos and don’ts for building effective aftersales systems, including lessons from his time transforming processes at Lotus.We also discuss how 3D parts catalogs and inter...2024-11-2746 minOEMs: Blockers and BreakthroughsBehind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster AftersalesOur new platform is here! Partful 2.0 is our latest platform iteration, set to transform how OEMs create, manage, and update their parts catalogs. Partful 2.0 enables OEMs to streamline their aftersales processes by leveraging existing CAD and BoM data for fully automated 3D content generation. Say goodbye to siloed 2D PDFs and outdated documentation, this revolutionary tool allows OEM teams to have a live EPC in hours, not weeks.Joining us in this episode are Partful’s automation experts, Kristian Epps and Rami Elakkad, who explain how Partful’s technology works behind the scenes....2024-10-3029 minOEMs: Blockers and BreakthroughsSolving BoM Challenges and Helping OEMs Build a Better FutureIn this episode, we look at the critical role that Bill of Materials (BoM) management plays in the success of OEM businesses. With insights from Carl Kenyon, a manufacturing industry expert, and Clare Cormican, a product manager at Partful and a SaaS solutions wizard, we explore companies' common mistakes in creating and managing BoMs. Listen along as we discuss the practical challenges OEMs face, the impact of poor BoM practices, and share real-life examples of business consequences. Discover how improved BoM processes can increase efficiency and lead to long-term success for OEMs. 2024-09-2336 minOEMs: Blockers and BreakthroughsIncreasing Aftersales Knowledge and Access to Parts Data with KolpakIn this episode, we explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data. Hear from Jay Maiden, Director of Service at Kolpak, about his comprehensive training programs, including Kolpak University, and the implementation of a cutting-edge 3D parts catalog. Discover how these innovations are helping Kolpak maintain its leadership in the walk-in refrigerator market and providing customers with superior service. Jay also shares insights on their collaboration with Partful and offers key tips for OEMs to improve aftersales customer experience. Join us for valu...2024-08-0519 min
Tea Time TipsBreak into Marketing as an Immigrant in the UK | Tanya TranBuilding a marketing career in the UK as an immigrant isn’t easy. There are many challenges, including language barriers, cultural differences, limited professional networks, and visa-related work restrictions. Join Tea Time Tips as we chat with Tanya Tran, Head of Marketing at Partful, about her journey from Vietnam to the UK as an immigrant. Discover how she quickly overcame these challenges and built a successful career in marketing. Tune in now and get practical tips to navigate your own path!
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🤝 Connect w...2024-07-2929 minOEMs: Blockers and BreakthroughsThe Increasing Need for Real-Time Integration with ERP and PLMEngineering and manufacturing aftersales services often suffer from disconnection and silos, hindering effective collaboration and data sharing. In this episode, we explore the reasons behind this fragmentation and discuss how real-time data updates through App-to-App integration can break down these barriers. Hosting this insightful discussion is Tanya Tran, Head of Marketing at Partful, and Sam Burgess, CEO of Partful. We are also thrilled to have Jos Voskuil, also known as the Virtual Dutchman from his blog www.virtualdutchman.com. With over 20 years of experience in the world of PDM and PLM, Jos has a...2024-07-1634 minOEMs: Blockers and BreakthroughsAftersales Service Boosts Customer Experience with Triangle TubeIn this episode, we explore how Triangle Tube revolutionized its aftersales service to boost customer satisfaction. Discover the game-changing impact of 3D interactive technology on customer and dealer experiences.Join our hosts, Tanya Tran and Sam Burgess as they discuss the vital collaboration between engineering and commercial teams within OEMs globally. Get the A to Z from Triangle Tube as they discuss why they chose Partful and the process of creating a 3D parts locator/parts catalog - as well as some useful tips for anyone thinking of adopting a 3D parts catalog in the f...2024-06-1828 minOEMs: Blockers and BreakthroughsConnected Digital Thread for Lower and Mid-market OEMsIn this episode, we're exploring the world of digital threads and their pivotal role for small and mid-sized OEMs.Jos Voskuil, a renowned PLM expert and coach joins us in this episode to shed light on the importance of a connected digital thread to navigating the challenges of sustainability and supportability. Joss offers invaluable insights into the evolving landscape of digitalization within the OEM community.Alongside Jos, Sam Burgess, founder and CEO of Partful, provides a user-centric perspective, shedding light on the practical implications of the digital thread for field operations and service support. 2024-05-1645 minOEMs: Blockers and BreakthroughsWhy does it cost more to support than to manufacture for OEMs?Why does supportability cost so much for OEMs? In this episode, reunited colleagues, Sam Burgess and Carl Kenyon discuss the challenges OEMs face, drawing from their experience in the specialist vehicles manufacturing sector.Join us as we explore the pains of managing manpower costs, grappling with data quality control amidst numerous changes, and the frustration of inaccessible parts data for end users. But fear not, solutions are on the horizon. Discover how automation and advanced tools can streamline processes, how integration can revolutionize change management, and the crucial role of an aft...2024-04-1842 min
Demand Decoded: Demand Generation & Digital Marketing PodcastA Winning Demand Gen Approach for Early-Stage Startups w/Tanya TranIn this episode, we sit down with Tanya Tran, the Head of Marketing at the early-stage startup Partful, to explore how she built a demand generation powerhouse from the ground up. Tanya shares insights from her first 90 days at Partful, including how she quickly established trust with the leadership team, the strategic marketing investments she made, and the highly effective paid advertising strategy she crafted. These efforts have led to truly impressive results: 70% of Partful's quarterly ARR now comes from marketing-sourced deals 75% of the company's marketing-driven ARR is generated by the new ad strategy This...2024-04-181h 03OEMs: Blockers and BreakthroughsEstablishing Aftersales Digital ThreadIn this episode, join hosts Tanya Tran and Sam Burgess as they dissect the persistent headache of parts data for OEM teams worldwide. Delving into the root causes of data inconsistencies and engineering and aftersales team challenges, they shed light on the legacy processes and cultural barriers that have perpetuated this issue for decades.With a focus on bridging the gap between engineering and aftersales functions, the discussion introduces the concept of an aftersales digital thread as a transformative solution. Explore the tangible benefits of implementing such a thread, from cost savings to enhanced service l...2024-03-1229 minOEMs: Blockers and BreakthroughsOutdated Tech damages your bottom line, OEMs!In this episode, we delve into the world of manufacturing aftersales, exposing the detrimental impact of outdated technologies and processes on OEMs' growth. We welcome two new guests to the show from Quotebeam: CEO Roman Piszcz and Head of Partnerships, Nikki Gonzales.Join them as they unravel the challenges and present groundbreaking solutions in automation, automotive, machinery, and more.Mentioned in this episode:To listen to Nikki and Ali's podcast, Automation Ladies - head to automationladies.ioSave time searching for competitively priced automation parts. Search, find, and get the parts y...2024-02-091h 21OEMs: Blockers and BreakthroughsThe Data ElephantJoin the chat with our data guru—Parris Hall alongside your hosts, Sam Burgess, and Tanya Tran, as they unravel the quirks and challenges in the world of aftersales and data management. In this episode, we uncover the struggles and solutions in this critical domain.We welcome Partful’s Head of Customer Success, Parris Hall, a seasoned professional immersed in aftersales data. Parris shares her insights into the types of data prevalent in OEM after-sales and the challenges posed by outdated processes.The conversation delves into common data management practices, exploring formats and how a...2024-01-1034 minOEMs: Blockers and BreakthroughsThe Pains of After Sales CustomersWe're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience. Join us as we dive deep into topics like the importance of nailing down parts identification. You'll hear stories that range from hilarious shoe mix-ups to power outages in South Sudan. These real-life examples show just how vital it is for OEMs to get it right!Plus, we'll tackle the nitty-gritty, like order fulfilment rates and the invaluable role of technology. Learn why parts misidentification can cost companies millions and leave you feeling frustrated.It's not j...2023-10-3143 min
Best of the SpectatorInnovator of the Year Awards: Manufacturing and EngineeringEvery year, The Spectator travels the country in search of the best and boldest new companies that are disrupting their respective industries. In a series of five podcasts, we will tell you about the finalists for 2023's Innovator of the Year Awards, sponsored by Investec. The awards winners will be announced in a prize ceremony in November.
This episode will be focusing on the manufacturing and engineering category. Some of the nominees have found novel uses for old materials, often finding a much more sustainable way of producing things. A couple of them use cutting edge engineering – including gr...2023-10-2338 minOEMs: Blockers and BreakthroughsThe Hidden Side of Manufacturing - After Sales RevealedThis is our first episode. How exciting!We’ll talk about the overall industry challenges and how Partful came to be, alongside our valued investors Mark Robinson from Par Equity and Stanton Green from Blumberg Capital. Together, we tackle the persistent challenges faced by OEMs, their blockers to revenue, and the need for digital transformation. Sam shares his tips for securing early funding, while Mark and Stanton provide valuable investor perspectives.Discover our vision for the coming years, and get the key takeaways on OEM challenges and our mission to r...2023-09-291h 01