Shows
The PartnerTalks Podcast with Rick McCutcheonAI Starts With Automation: Building the Foundation for Business Central | Sabrina Zimara, iSolutions | Episode 343In this episode of PartnerTalks, Rick McCutcheon sits down with Sabrina Zimara, Chief Marketing Officer at iSolutions, to discuss why businesses need to automate their underlying processes before layering AI on top. Rick and Sabrina explore accounts receivable automation in Microsoft Dynamics 365 Business Central, including how automation can improve payments, collections, reconciliation, and other traditionally manual AR processes. They also discuss where AI fits into the equation and how a strong process foundation can help businesses get more value from emerging AI technologies. Tune in to the full PartnerTalks podcast to hear Sabrina's perspective on...
2026-10-0810 min
The PartnerTalks Podcast with Rick McCutcheonHow Dynamics GP Customers Can Prepare for What's Next | Tom Doran, VCIO Global | Episode 342On this episode of PartnerTalks, Rick McCutcheon welcomes Tom Doran of VCIO Global back to the podcast to discuss technology decisions from the customer's perspective. Rick and Tom explore why data quality, security and permissions should be addressed before adopting AI, how Microsoft Partners can help Dynamics GP customers plan their next technology move, and why a long-term technology roadmap needs to align with business goals, risk management and organizational change. Tune in for insights on AI adoption, Dynamics GP modernization, technology strategy, data readiness and the evolving role of Partners and fractional CIOs.
2026-09-2819 min
The PartnerTalks Podcast with Rick McCutcheonThe Next Era of B2B Commerce with Dynamics 365 & AI | Casey Shea, Evenica | Episode 341In this episode of PartnerTalks, host Rick McCutcheon is joined by Casey Shea of Evenica to discuss the evolution of Microsoft Dynamics 365 Commerce, the complexities of B2B commerce, and the opportunities emerging for specialized Microsoft Partners. Casey explains why areas such as B2B pricing, customer hierarchies, permissions, and integrations often require specialized expertise. He also shares the story of how Evenica's customer hierarchy technology became part of the core Dynamics 365 Commerce product and discusses Evenica's Partner-to-Partner approach to working alongside implementation Partners. The conversation then looks ahead to AI agents and agentic commerce...
2026-09-1816 min
The PartnerTalks Podcast with Rick McCutcheonMicrosoft Dynamics 365, AI & the Future of Community with Dynamic Communities | Michael Konstas, Dynamic Communities | Episode 340In this episode of PartnerTalks, host Rick McCutcheon sits down with Michael Konstas, President and CFO of Dynamic Communities, to discuss how the organization is evolving and how its events are bringing together Microsoft Dynamics 365 customers, partners, ISVs, MVPs, and Microsoft leaders. Rick and Michael look back at a busy year of community events, including the AI Agent & Copilot Summit, the AI Business Solutions Partner Executive Summit, and nearly 20 regional Dynamics User Group (DUG) Roadshows. They explore how these events are helping the Microsoft business applications ecosystem navigate the rapid evolution of Dynamics 365, Microsoft Power Platform, Copilot...
2026-09-1124 min
The PartnerTalks Podcast with Rick McCutcheonThe Future of Business Software: AI, Dataverse and Autonomous Processes | Marc DiGiorgio, TekStack | Episode 339In this episode of PartnerTalks, Rick McCutcheon welcomes Marc DiGiorgio, Co-Founder of TekStack, back to the podcast to explore how AI is transforming business software, sales, project delivery, billing, customer success and renewals. Marc shares how TekStack is using Microsoft Dataverse and Microsoft 365 to connect customer data and business processes, while AI increasingly takes over tasks that once required employees to manually enter information, update systems and navigate multiple applications. Tune in to learn how TekStack is approaching the future of AI in business software, what autonomous processes could mean for technology companies, and why...
2026-09-0428 min
The PartnerTalks Podcast with Rick McCutcheonHow AI Is Shaping Sylogist, Microsoft Partners & Dynamics 365 Business Central | Joel Leetzow, Sylogist | Episode 338In this episode of PartnerTalks, Rick McCutcheon sits down with Joel Leetzow, CEO of Sylogist, to discuss the company's growth strategy, its Microsoft Partner ecosystem and how AI is shaping the future of its products and operations. Leetzow shares his vision for using AI to enhance human expertise while maintaining the oversight and judgment that customers and organizations still need. The conversation explores Sylogist's growing investment in Partners, the role of Microsoft Copilot and AI, and the opportunities ahead for Dynamics 365 Business Central, including Payroll by Sylogist. Tune in to hear Joel Leetzow share his p...
2026-08-2616 min
The PartnerTalks Podcast with Rick McCutcheonHow AI Is Transforming Mobile Technology for Frontline Workers | Ivan Stano, Resco | Episode 337In this episode of PartnerTalks, Rick McCutcheon sits down with Ivan Stano, CEO of Resco, to explore how mobile technology, artificial intelligence, and enterprise mobility are changing the way field workers get their jobs done. Ivan shares his journey from joining Resco as one of its earliest employees to becoming CEO, along with insights into the technology behind reliable offline mobile experiences for demanding field service environments. The conversation also explores how Resco is approaching AI with a focus on practical solutions that simplify work rather than create additional complexity. Watch the full PartnerTalks interview...
2026-08-2023 min
The PartnerTalks Podcast with Rick McCutcheonHow Technology Distribution Is Changing for Microsoft Partners | Tracy Beyer, TD SYNNEX | Episode 336In this episode of PartnerTalks, Rick McCutcheon sits down with Tracy Beyer, a TD SYNNEX leader with an impressive 34-year career in technology distribution. Tracy shares insights from her journey through IBM and Lotus licensing, VMware, Microsoft, security, and today's rapidly evolving AI Business Solutions market. Discover how technology distribution has transformed, how Microsoft Partners can navigate increasingly complex cloud, AI, and cybersecurity opportunities, and what it takes to adapt and grow in a constantly changing industry. Tune in to hear Tracy's lessons from more than three decades of helping Partners evolve, embrace new technologies...
2026-08-1324 min
The PartnerTalks Podcast with Rick McCutcheonMicrosoft Convergence 2026 Preview: What Dynamics 365 Partners Need to Know | Bobby Small, DUG | Episode 335In this episode of PartnerTalks, host Rick McCutcheon is joined by Bobby Small, Community Strategy Director at Dynamics User Group (DUG), to preview what attendees can expect from Microsoft's premier Dynamics 365 event taking place December 8–11, 2026. They also discuss the continued growth of Dynamics User Group, including its expanding network of 65 local and virtual communities, growing presence across Latin America, and dozens of community events happening every month. Whether you're a Microsoft Partner, Dynamics 365 consultant, Business Central professional, or part of the broader Microsoft Business Applications community, this conversation provides a preview of the connections, learning op...
2026-08-0512 min
The PartnerTalks Podcast with Rick McCutcheonBreaking Into Microsoft Dynamics 365: Building the Next Generation of Leaders | Cole Krucke, USTPay | Episode 333In this episode of PartnerTalks, host Rick McCutcheon sits down with Cole Krucke, Account Executive at USTPay, to discuss his journey into the Microsoft Business Applications channel and the opportunities available for young professionals looking to build a career in the space. Just months after entering the channel himself, Cole is helping launch DUG Young Professionals, a new initiative designed to make Microsoft Dynamics 365, Business Central, and the broader Partner community more accessible to the next generation of professionals. Whether you're a Microsoft Partner, Business Central user, or someone considering a career in the Dynamics 365...
2026-08-0112 min
The PartnerTalks Podcast with Rick McCutcheonTransforming ERP with Data, AI, and Business Narratives | Joe Christensen, Aqueducts Consulting | Episode 334In this episode of PartnerTalks, Rick McCutcheon sits down with Joe, founder of Aqueducts Consulting, to explore how business processes tell a company's story and why preserving customer intent is critical to successful ERP implementations. Joe shares why aligning your data, systems, and business goals is essential for modern organizations adopting Microsoft Dynamics 365. Whether you're a Microsoft partner, ERP professional, or business leader navigating digital transformation, this conversation offers valuable insights into the intersection of technology, storytelling, and enterprise data strategy.
2026-08-0124 min
The PartnerTalks Podcast with Rick McCutcheonAI and the Microsoft Channel: What Every Partner Needs to Know | John Siefert, Dynamic Communities | Episode 332AI is reshaping the Microsoft Partner ecosystem, changing how organizations sell solutions, deliver services, and scale their businesses. In this episode of PartnerTalks, host Rick McCutcheon sits down with Dynamic Communities CEO John Siefert to explore how Microsoft Partners are adapting to the rapid growth of artificial intelligence and what it means for the future of the channel. The conversation highlights key topics surrounding the upcoming AI Business Solutions Partner Executive Summit and Community Summit North America, including evolving Partner business models, the importance of AI quality assurance, and the growing role of Partner-to-Partner collaboration. John also...
2026-07-1720 min
The PartnerTalks Podcast with Rick McCutcheonHow Manufacturers Can Modernize with Business Central | Andrew Good, Liberty Grove Software | Episode 331In this episode of PartnerTalks, host Rick McCutcheon sits down with Andrew Good from Liberty Grove Software to discuss digital transformation, Microsoft Dynamics 365 Business Central, and what it takes to successfully modernize business operations. Andrew shares his experience helping manufacturers, distributors, food companies, and other specialized industries replace manual processes with real-time ERP solutions. The conversation explores why successful transformation requires more than just implementing new software, including the critical role of change management, process improvement, and helping teams adapt to new ways of working. Whether you're a manufacturer exploring ERP modernization, a Microsoft Partner...
2026-07-1015 min
The PartnerTalks Podcast with Rick McCutcheonBusiness Central Growth Strategy: How Innovia is Growing | Alan Wyne, Innovia Consulting | Episode 308In this episode of PartnerTalks, host Rick McCutcheon sits down with Alan Wyne, CEO of Innovia Consulting, to discuss the company's unique Business Central growth strategy. Instead of prioritizing net-new software sales, Innovia helps businesses already using Microsoft Dynamics NAV and Dynamics 365 Business Central that have outgrown or become dissatisfied with their current implementation partner. Alan explains how Innovia consistently brings on around 30 new customers each year by serving what many in the Microsoft channel call "orphaned" customers. He shares why specialization has been central to the company's success, the importance of deep Business Central expertise after...
2026-07-0823 min
The PartnerTalks Podcast with Rick McCutcheonFenwick Power BI Report Packs and the Microsoft Signal | Brad Foot, Fenwick Apps | Episode 310In this episode of PartnerTalks, host Rick McCutcheon is joined by Brad Foot, CEO of Fenwick Apps, to discuss the company's journey from a small Navision consulting firm in Australia to one of the leading Independent Software Vendors (ISVs) in the Microsoft Dynamics ecosystem. Brad shares how Fenwick Apps turned real-world implementation knowledge into a portfolio of nearly 70 core Business Central apps and more than 100 AppSource listings spanning apps, connectors, and solution packs. He also explains why interoperability is essential for Microsoft Partners and customers, and tells the story of how Fenwick's Power BI reporting solution was a...
2026-07-0722 min
The PartnerTalks Podcast with Rick McCutcheonVOICES Conference Launch: A New Virtual Event for Microsoft Partner Marketers | Monica Hoyer, VOICES | Episode 330In this episode of PartnerTalks, host Rick McCutcheon sits down with Monica Hoyer to discuss the launch of VOICES Conference, a new one-day virtual conference created specifically for marketers in the Microsoft Business Applications Partner ecosystem. Marketers working with Microsoft Business Applications often have limited opportunities to connect with peers, exchange ideas, and learn from one another. Monica shares how VOICES Conference aims to fill that gap with a full day of partner-to-partner learning, practical marketing strategies, and networking opportunities designed exclusively for the Microsoft Partner community. Rick and Monica explore what attendees can expect...
2026-07-0307 min
The PartnerTalks Podcast with Rick McCutcheonWhy Specialist ISVs Still Matter in Batch Manufacturing | Randy Smith, Vicinity Software | Episode 304Batch manufacturing presents a unique set of challenges that traditional ERP implementations often fail to address. In this episode of PartnerTalks, host Rick McCutcheon is joined by Randy Smith of Vicinity Software to discuss why Microsoft Partners looking to grow their manufacturing practice need to understand the differences between discrete and process manufacturing. Drawing from decades of experience, Randy shares the moment he realized that industry-specific functionality could outperform even the strongest ERP demonstrations. The conversation explores why process manufacturers require software built around formulas, quality management, compliance, traceability, and product development rather than treating those capabilities...
2026-07-0226 min
The PartnerTalks Podcast with Rick McCutcheonBusiness Central Scheduling Still Breaks In Excel | Hendrik Bulens, Dime Software | Episode 307In this episode of PartnerTalks, host Rick McCutcheon is joined by Hendrik Bulens, Managing Partner at Dime Software, to explore how AI is reshaping scheduling while still keeping human planners firmly in control. For many growing firms in field service, professional services, and engineering, planning often starts in Excel, Outlook, or informal manual systems. However, as volume increases and operational complexity grows, these tools begin to break down, creating gaps in visibility, billing accuracy, resource allocation, and delivery performance. The conversation highlights why Excel remains one of the most widely used planning tools globally, even...
2026-07-0118 min
The PartnerTalks Podcast with Rick McCutcheonPartners Can Turn Regression Testing Into Recurring Revenue | Dan Diefendorf, TheTestMart | Episode 305In this episode of PartnerTalks, host Rick McCutcheon is joined by Dan Diefendorf of TheTestMart to explore how Partners can turn release readiness and testing into a durable, recurring revenue stream. As Microsoft continues its "innovation is constant" approach to business applications, organizations are required to validate that monthly, quarterly, and wave-based updates do not disrupt core business processes. That responsibility spans customers, Microsoft, and Partners, but real-world regression testing ultimately happens in each customer's unique environment, where data, configurations, and extensions all behave differently.
2026-06-2821 min
The PartnerTalks Podcast with Rick McCutcheonWennSoft Cloud Migration Opens a New Opportunity for Partners | Richard Haus, WennSoft | Episode 306In this episode of PartnerTalks, host Rick McCutcheon is joined by Richard Haus, CEO of WennSoft, to discuss how the company's cloud strategy is helping field service and construction customers transition to the next generation of Microsoft Business Applications while creating new opportunities for Microsoft Partners. The conversation explores why the move from Dynamics GP to the cloud is about far more than a technical migration. For organizations managing complex project accounting, job costing, field service operations, and construction workflows, modernization creates an opportunity to rethink business processes, improve operational efficiency, and prepare for AI-driven capabilities.
2026-06-2819 min
The PartnerTalks Podcast with Rick McCutcheonDirty Data and AI: Why Clean Records Are Becoming a Core Partner Service | Ryan Pennett, Paribus 365 | Episode 309As Microsoft Partners accelerate their AI strategies, one long-standing challenge is becoming impossible to ignore: data quality. In this episode of PartnerTalks, host Rick McCutcheon is joined by Ryan Pennett of Paribus 365 to discuss why clean, well-governed data has become the foundation for successful AI initiatives within Microsoft Dynamics 365. Their conversation explores how duplicate records, incomplete customer information, and inconsistent data can undermine Copilot, automation, reporting, and business decision-making. They also examine why data quality is evolving from a maintenance task into a strategic service opportunity for Microsoft Partners. As organizations continue investing in AI...
2026-06-2720 min
The PartnerTalks Podcast with Rick McCutcheonPayroll in Business Central: The Hidden Opportunity for Microsoft Partners | Lee Parent, Sylogist | Episode 329Payroll is often viewed as a back-office function, but as Lee Parent of Sylogist explains, "paying people is a side effect of payroll." In this episode of PartnerTalks, host Rick McCutcheon sits down with Lee to explore why payroll plays a much larger role in the success of organizations running Microsoft Dynamics 365 Business Central. Their discussion examines how embedded payroll supports finance, HR, compliance, reporting, project accounting, union environments, multi-rate employees, and multi-state operations. They also discuss why payroll is becoming an increasingly strategic part of ERP implementations, particularly as businesses look to simplify operations and gain...
2026-06-2609 min
The PartnerTalks Podcast with Rick McCutcheonBuilding Scalable ERP Delivery Models for Microsoft Partners | Perry Prescott, Know Modern ERP | Episode 337In this episode of PartnerTalks, Rick McCutcheon speaks with Perry Prescott of Know Modern ERP about how Microsoft Partners are adapting to the growing scale and complexity of Business Central and Dynamics 365 ERP projects. As implementations get larger, Partners are increasingly turning to partner-to-partner delivery models to expand capacity while maintaining control of the client experience. The conversation explores how white-label delivery is helping Partners scale, along with practical approaches to Business Central and Dynamics 365 Finance & Supply Chain Management projects. Perry also shares insights on repeatable implementation frameworks, AI-powered intake agents, Shop Floor Advisor for Business Central...
2026-06-1911 min
The PartnerTalks Podcast with Rick McCutcheonMicrosoft CSP Operations: Billing, AI, and the Future of Partner Growth | Ebrahim Nalwala, Work 365 | Episode 325In this episode of PartnerTalks, Rick McCutcheon speaks with Ebrahim Nalwala, Co-founder and CRO of Work 365, about the growing complexity of Microsoft CSP operations. The discussion covers billing automation, subscription renewals, Azure usage management, price changes, customer self-service, and how Partners can prepare for usage-based billing and AI-driven business models. Ebrahim shares why clean, connected data is essential for AI success and why visibility across subscriptions, recurring revenue, and customer information is becoming increasingly important for Microsoft Partners. The Infinity Group customer story mentioned in this episode can be viewed here: https://www.linkedin.com...
2026-06-1213 min
The PartnerTalks Podcast with Rick McCutcheonWhy Directions for Enterprise 2026 Is a Must-Attend Event for Microsoft Partners | Torben Kragelund, Directions for Partners | Episode 326In this episode of PartnerTalks, Rick McCutcheon welcomes Torben Kragelund of Directions for Partners to discuss the future of one of the Microsoft ecosystem's most influential Partner communities. The conversation explores the launch of Directions for Enterprise 2026 in Copenhagen, a new event designed for Dynamics 365 Finance and Supply Chain Management Partners, bringing the proven Directions model beyond Business Central. Torben shares why enterprise ERP Partners need dedicated opportunities to engage directly with Microsoft, collaborate with peers, and navigate the rapid changes driven by AI, cloud transformation, product evolution, and shifting customer expectations. The episode also covers updates...
2026-06-1215 min
The PartnerTalks Podcast with Rick McCutcheonVibe 2.0: The Future of Microsoft Partner Collaboration | Liz Hallen, PartnerIn | Episode 324In this episode of PartnerTalks, host Rick McCutcheon sits down with Liz Hallen, co-founder and co-owner of PartnerIn, to discuss the launch of Vibe 2.0 and the evolving role of peer-to-peer engagement within the Microsoft Partner ecosystem. Liz shares insights into what made the original Vibe event successful, why Partner-only roundtable discussions create more meaningful conversations than traditional conference sessions, and what attendees can expect at Vibe 2.0 in Provo, Utah, taking place September 21-23. Whether you're a Microsoft Partner looking to expand your network, learn from industry peers, or gain valuable business insights, this episode offers...
2026-06-0911 min
The PartnerTalks Podcast with Rick McCutcheonThe Next Wave of ERP Finance Automation Starts with Trust | Kyle Gehrman, BILL | Episode 324Here's an SEO-friendly podcast description version that's a bit tighter, more searchable, and optimized for Microsoft Dynamics / Business Central audiences: In this episode of PartnerTalks, host Rick McCutcheon speaks with Kyle Gehrman about how finance automation is evolving inside Microsoft Dynamics 365 Business Central and why trusted implementation Partners remain critical as AI adoption grows. If you work with Microsoft Dynamics, ERP automation, AP/AR workflows or Business Central consulting, this episode offers practical insights into the future of finance operations and Partner-led digital transformation.
2026-06-0211 min
The PartnerTalks Podcast with Rick McCutcheonDirections North America, AI Strategy and the Future of Business Central Partners | Amy Homan, Directions NA | Episode 322In this PartnerTalks episode, Rick McCutcheon speaks with Amy Homan, president of Directions North America, about the biggest conversations shaping this year's Directions NA event and the evolving Microsoft Dynamics ecosystem. The discussion explores the growing involvement of GP Partners in the Business Central community, Microsoft's role in guiding the channel forward, and the questions Partners are now asking about AI, profitability and long-term business models. A must-listen for Microsoft Partners, Business Central consultants and Dynamics community members following the future of ERP, AI and the Microsoft channel ecosystem.
2026-05-2111 min
The PartnerTalks Podcast with Rick McCutcheonBridging Excel and Dynamics 365 Business Central Reporting with Exsion365 | Elielma Silva, Exsion365 | Episode 321In this PartnerTalks episode, Rick McCutcheon speaks with Elielma Silva of Exsion365 about how finance teams continue to rely on Excel for Business Central reporting, and how Exsion Reporting bridges that gap with a powerful Excel-based solution connected directly to Dynamics 365 Business Central. The discussion explores why Excel remains the preferred tool for many finance users, how Microsoft Partners can better uncover reporting requirements during implementations, and what this means for delivering more effective customer solutions. A practical conversation for Microsoft Partners working with Dynamics 365 Business Central who want to improve reporting workflows, reduce friction...
2026-05-1908 min
The PartnerTalks Podcast with Rick McCutcheonHow Manufacturers Reduce Manual ERP Data Entry with CADTALK Software | John Thomas, CADTALK Software | Episode 320In this episode of PartnerTalks, Rick McCutcheon sits down with John Thomas of CADTALK Software to explore how manufacturers can eliminate manual data entry by connecting CAD, PDM and PLM systems directly with Microsoft Dynamics 365 Business Central and Finance & Operations. The conversation dives into the real-world challenges discrete, industrial and engineered-to-order manufacturers face, including data accuracy, complex product configurations and the inefficiencies caused by disconnected systems. They also discuss how Microsoft Partners can help customers streamline operations today, and where AI could play a bigger role in manufacturing workflows tomorrow.
2026-05-1315 min
The PartnerTalks Podcast with Rick McCutcheonCRM, Projects and AI Without the Headache: A Smarter Path for SMBs | Steve Mordue, RapidStart AppsSMB customers do not need enterprise complexity just to get value from CRM, project management, field service or AI. In this PartnerTalks conversation, Steve Mordue explains to Rick McCutcheon how RapidStart Apps has been built for smaller organizations that want simpler business applications, lower costs and faster adoption inside the Microsoft ecosystem. Steve outlines where things are heading next, including Rapid Claw, a new AI approach that lets SMBs deploy agent-based capabilities within the Microsoft stack without a lengthy, technical setup process.
2026-05-0220 min
The PartnerTalks Podcast with Rick McCutcheonInside Manufacturing ERP Innovation with Dynalogic: AI, Business Central, and Vertical Depth | Martin Smit, Dynalogic | Episode 319Manufacturing partners don't need broader ERP conversations. They need deeper, more specialized solutions built around how manufacturers actually operate. In this episode of PartnerTalks, host Rick McCutcheon sits down with Martin Smit of Dynalogic to explore how the team is extending Microsoft Dynamics 365 Business Central for real-world manufacturing scenarios. The conversation dives into configure-to-order, engineer-to-order, and project-based manufacturing, along with how Dynalogic is developing AI agents to support practical, day-to-day operational decisions. If you're a Microsoft partner working with manufacturing clients, this episode offers valuable insight into the future of ERP, applied AI in manufacturing...
2026-04-2715 min
The PartnerTalks Podcast with Rick McCutcheonFlywire Pitches Business Central Integration for Partners | Aimee Schumaker, FlywireIn this episode of PartnerTalks, host Rick McCutcheon sits down with Aimee Schumaker from Flywire to explore how Flywire is positioning its integration with Microsoft Dynamics 365 Business Central as a strategic opportunity for partners. The conversation dives into how embedded payments and invoice-to-cash solutions are becoming a critical extension of the Business Central ecosystem. As finance teams face increasing invoice volumes, manual reconciliation, and cross-border payment complexity, Flywire's approach aims to streamline accounts receivable, automate workflows, and simplify global transactions. Rick and Aimee also discuss why partners should view payment integration as more than just...
2026-04-2510 min
The PartnerTalks Podcast with Rick McCutcheonBusiness Central Talent is Becoming a Channel Issue | Shawn Dorward, SA GlobalIn this episode of PartnerTalks, host Rick McCutcheon sits down with Shawn Dorward to unpack a growing challenge in the Microsoft Dynamics 365 Business Central ecosystem: talent is no longer just an HR issue, it is becoming a serious channel constraint. As demand for Business Central expertise accelerates, partners are under increasing pressure to recruit, train, and retain skilled professionals fast enough to keep up with implementations and customer growth. Rick and Shawn explore why the traditional hiring model is falling short, how partners are competing over a limited talent pool, and what this means for delivery timelines...
2026-04-2325 min
The PartnerTalks Podcast with Rick McCutcheonWhy Distributors Struggle with Order Efficiency and How to Fix It in Business Central | Jesse Clem, Cavallo | Episode 318Distributors transitioning to Microsoft Dynamics 365 Business Central are under increasing operational pressure, especially when it comes to managing backorders, inventory reservations, and protecting margins. In this episode of PartnerTalks, Rick McCutcheon speaks with Jesse Clem from Cavallo about where these challenges show up and how distributors can address them more effectively. Jesse shares a striking insight: many distributor orders contain costly inefficiencies and errors, creating hidden risks for profitability. The conversation explores how Cavallo supports distributors, including those moving from Microsoft Dynamics GP to Business Central, and why stronger order-level control is critical in today's environment.
2026-04-2118 min
The PartnerTalks Podcast with Rick McCutcheonFrom Concrete to Code: Sven Mahn on AI, Dynamics 365, and Building Smarter Delivery Systems | Sven Mahn, Sven Mahn IT GmbH & Co. KG | Episode 316In this PartnerTalks episode, recorded ahead of DynamicsMinds, we sit down with Sven Mahn of Sven Mahn IT GmbH & Co. KG to explore a remarkable journey from concrete work to leading a modern Microsoft-focused consulting company. Sven shares how his team works across Microsoft Dynamics 365 Finance and Supply Chain Management, the Power Platform, Dataverse, and emerging AI-driven development practices. He explains why they prioritize using AI internally first, refining ideas through real project work before introducing them to customer environments. This conversation also surfaces a key lesson for Microsoft partners: how to balance speed, quality...
2026-04-1511 min
The PartnerTalks Podcast with Rick McCutcheonHow Praxedo Helps Business Central Users Modernize Field Service Operations | James Koursaris, Praxedo | Episode 314Field service management is one of the biggest growth opportunities in the Microsoft Dynamics 365 Business Central ecosystem. In this PartnerTalks episode, Rick McCutcheon speaks with James Koursaris, MBA, General Manager of Praxedo North America, about how Praxedo helps organizations modernize field service operations after outgrowing manual scheduling, spreadsheets, and inflexible deployment models. The conversation explores Praxedo's native Business Central connector and how it enables faster time to market for Microsoft Partners and their clients. James also shares insights on improving technician productivity, optimizing scheduling, and using AI to support smarter decision making in the field. ...
2026-04-1011 min
The PartnerTalks Podcast with Rick McCutcheonWhy Managed Services Is Growing for Business Central Partners | Poize2, Scott Burkhardt | Episode 303In this episode of PartnerTalks, host Rick McCutcheon speaks with Scott Burkhardt, founder of Poize2, about why the real work in Dynamics 365 Business Central often begins after go-live and how managed services are becoming central to the Microsoft Partner business model. Burkhardt explains why many ERP customers underestimate the effort required to maintain, optimize, and continuously improve cloud ERP environments once implementation is complete. As Business Central evolves through twice-yearly release waves and ongoing updates, organizations require structured support models to manage system performance, user adoption, and process adjustments over time. Tune in to learn...
2026-04-0515 min
The PartnerTalks Podcast with Rick McCutcheonWhy Excel Reporting Still Wins | Velixo, Duffy Cohen | Episode 302In this episode of PartnerTalks, host Rick McCutcheon speaks with Duffy Cohen, Vice President of Partnerships at Velixo, about the evolving role of financial reporting in Dynamics 365 Business Central and why the ERP-to-Excel workflow remains a major opportunity for Microsoft Partners. The discussion explores the widely used three-layer reporting model, where ERP data flows from Business Central into analytics tools and ultimately into spreadsheets for adjustment, formatting, and presentation. Rather than replacing Excel, solutions like Velixo connect live ERP data directly into governed spreadsheet environments, helping organizations improve accuracy while maintaining flexibility for financial reporting teams.
2026-04-0406 min
The PartnerTalks Podcast with Rick McCutcheonHeadless Commerce, P2P Delivery and AI Agents in Dynamics 365 | Gustavo Roland, Evenica | Episode 301In this episode of PartnerTalks, host Rick McCutcheon speaks with Gustavo Roland of Evenica about how Partner-to-Partner collaboration is helping retailers reduce risk in complex Dynamics 365 Commerce implementations. The discussion explores how implementation risk increasingly stems from workflow configuration and cross-system dependencies rather than software defects alone. As organizations deploy integrated Dynamics 365 Finance and Operations environments, many are turning to specialized Partner-to-Partner delivery models that bring together Commerce, ERP, and supply chain expertise within a single project structure. Tune in to learn how Partner-to-Partner implementation strategies can support more accurate inventory decisions, reduce operational friction...
2026-04-0318 min
The PartnerTalks Podcast with Rick McCutcheonWhat Microsoft is Telling Partners About AI in 2026 | Cecilia Flombaum, Microsoft | Episode 326In this episode of PartnerTalks, host Rick McCutcheon speaks with Cecilia Flombaum, Ecosystem Lead for Business & Industry Solutions at Microsoft, about how AI is fundamentally reshaping the role of Partners in enterprise technology adoption. Flombaum explains why AI differs from previous platform shifts such as the move from on-premises systems to the cloud. While earlier transitions primarily changed where software operates, AI is transforming how organizations work, make decisions, and structure business processes. As adoption accelerates, many companies are discovering that implementing AI tools alone does not automatically deliver business outcomes. Instead, success depends on adapting workflows...
2026-04-0222 min
The PartnerTalks Podcast with Rick McCutcheonTrust But Verify: Real-World AI Agents in ERP and CRM | Lee Witkop, Boyer & Associates | Episode 299In this episode of PartnerTalks, host Rick McCutcheon speaks with Lee Witkop, CEO of Boyer & Associates, about how Microsoft Dynamics partners are moving beyond basic Copilot enablement toward retrieval-first AI agents that deliver governed insights directly within Microsoft 365. Witkop explains why many mid-market organizations are prioritizing practical AI use cases that respect security roles and audit requirements, particularly when working with sensitive ERP and CRM data. Rather than deploying autonomous AI systems, companies are implementing retrieval-based agents that surface information from Dynamics 365 Business Central inside familiar tools like Microsoft Teams and Outlook, allowing users to access authorized...
2026-04-0118 min
The PartnerTalks Podcast with Rick McCutcheonGrowing a Finance & Supply Chain Practice with ISVs | Karolis Aleknavičius, ERP Mechanics | Episode 298In this episode of PartnerTalks, host Rick McCutcheon speaks with Karolis Aleknavičius, co-founder of ERP Mechanics, about how relationships and strategic ISV partnerships are shaping growth opportunities in the Microsoft Dynamics ecosystem. Aleknavičius shares the story behind ERP Mechanics, from an early focus on technical recovery and integration work within Dynamics environments to delivering full Microsoft Dynamics 365 implementations. A key turning point came when the firm added Lasernet document automation to its project stack, enabling ERP Mechanics to expand its capabilities and enter new markets, including the United States. Tune in to learn ho...
2026-03-3117 min
The PartnerTalks Podcast with Rick McCutcheonAI Inside Business Central: How RUX Software Helps Partners Move Faster | Natalie Lemke, RUX Software | Episode 297In this episode of PartnerTalks, host Rick McCutcheon speaks with Natalie Lemke, Founder and CEO of RUX Software, about building a vertical-focused ISV for asset-heavy industries on Microsoft Dynamics 365 Business Central. Lemke shares her journey from ERP customer to consultant to product builder, explaining how early experience with Microsoft Dynamics NAV shaped her belief in the power of industry-specific software. Today, RUX Software develops packaged applications designed for industrial asset management, equipment rental, and field service organizations, helping partners deliver repeatable IP without relying on heavy customization. Tune in to learn how vertical ERP solutions...
2026-03-3016 min
The PartnerTalks Podcast with Rick McCutcheonFrom Dataverse to Business Central: mscrm-addons' Next Move | Michael Dohr, mscrm-addons | Episode 296In this episode of PartnerTalks, host Rick McCutcheon is joined by Michael Dohr, COO of mscrm-addons, to discuss the company's expansion into Dynamics 365 Business Central and what it means for partners struggling with document and report customization in ERP projects. Known for its popular Documents Core Pack and automation tools in Dynamics 365 Customer Engagement and the Power Platform, mscrm-addons is bringing its approach to document generation and layout automation to the rapidly growing Business Central ecosystem. Dohr explains why report complexity continues to create costly bottlenecks for partners, especially when working with Word, Excel, and RDLC layouts...
2026-03-2915 min
The PartnerTalks Podcast with Rick McCutcheonWhy In-Person Microsoft Events Matter More Than Ever | Heather Cook, Microsoft | Episode 295In this episode of PartnerTalks, host Rick McCutcheon speaks with Heather Cook, Principal Customer Experience Manager at Microsoft, about the powerful return of in-person professional events and why face-to-face networking continues to shape careers across the technology industry. Drawing on her work with the Microsoft 365 engineering community, Cook explains how consistent participation in conferences, user groups, and community-led events can create meaningful professional opportunities, from new client relationships to career advancement. She shares firsthand perspective on why live engagement remains one of the most trusted ways to build long-term connections, even in an era defined by hybrid...
2026-03-2824 min
The PartnerTalks Podcast with Rick McCutcheonWhat Microsoft Wants From Partners in 2026 | Bob McAdam, Tasklet | Episode 294In this episode of PartnerTalks, host Rick McCutcheon welcomes Bob McAdam, Head of Strategic Partnerships at Tasklet, for a timely conversation on Microsoft's push for Partners to operate at the technology frontier. As AI and Copilot move from buzzwords to real-world deployment, Microsoft is challenging Dynamics partners to lead customers with practical innovation, not just messaging. McAdam shares insights from a packed conference season, highlighting strong growth for Dynamics 365 Business Central and the significance of surpassing 50,000 customers. He explains why this momentum signals continued confidence in Microsoft's ERP direction and how Business Central is gaining ground against...
2026-03-2710 min
The PartnerTalks Podcast with Rick McCutcheonBuilding a Business Central Practice From Scratch, Lessons From a 6-Time Microsoft MVP | Shannon Mullins, A BC Consulting Group | Episode 293In this episode of PartnerTalks, host Rick McCutcheon sits down with Shannon Mullins, six-time Microsoft MVP and CEO of A BC Consulting Group, to unpack one of the biggest realities facing Microsoft Business Central partners today: before AI, most ERP customers still need to get to the cloud. Drawing on 25 years of experience spanning Dynamics GP through Dynamics 365 Business Central, Shannon explains why cloud migration remains the top priority for organizations undergoing digital transformation. While AI and Copilot capabilities continue to generate buzz, many businesses are still focused on modernizing legacy ERP systems to unlock scalable, integrated...
2026-03-2606 min
IAMCP Profiles in PartnershipHow Microsoft Partners Can Grow Faster with Business Central, AI, and P2P CollaborationThe Microsoft partner ecosystem is entering a new phase of growth driven by Business Applications, AI deployment, and deeper partner collaboration.In this episode of IAMCP Profiles in Partnership, Anthony Carrano and Rudy Rodriguez sit down with Rick McCutcheon, Microsoft MVP and host of Partner Talks, to discuss what he’s seeing across 300+ conversations with Microsoft partners.They explore why Business Central adoption is accelerating, how AI will reshape SMB consulting, and why partner-to-partner collaboration (P2P) is becoming the most important growth strategy for Microsoft partners heading into 2026....
2026-03-1032 min
The PartnerTalks Podcast with Rick McCutcheonHow Microsoft SMB Partners Can Grow an AI Business | Eric Fink, MicrosoftIn this episode of the PartnerTalks podcast, host Rick McCutcheon speaks with Eric Fink from Microsoft's SMB Channel team about what it takes for partners to grow an AI solutions business. Eric explains how Microsoft defines success for SMB partners, how partners should think about productivity versus full AI transformation, and what Microsoft means by Frontier partners. The conversation covers Dynamics 365, Business Central, Copilot Studio, AI agents, and why partners must become "customer one" before selling AI to customers. This episode is designed for Microsoft Partners working with SMB customers who want practical guidance on...
2026-01-0821 min
Your Intended MessageThe Buyer Journey for Technology: Rick McCutcheonSelling Digital Solutions: Lessons for Microsoft Partners
Episode 245 (Rick is based in the Toronto area)
In this conversation we explore:
How the buyer journey has changed – Why modern buyers are 80-90% through the process before engaging with sales.
The importance of adapting sales presentations – How to tailor messaging for Microsoft, ISVs, SI partners, and end customers.
Why sales professionals must become guides, not just sellers – Understanding the shift from sales pitches to consultative selling.
The role of content in sales success – How different types of content (videos, white papers, case studies) attract different buyer personas.
How to resea...
2025-02-2734 min
Journey to Microsoft D365Metcash’s Recent D365 Failure, How to Find the Best D365 Partners & ResellersIn this debut episode of my new podcast, Journey to D365, I speak with Rick McCutcheon who hosts his own podcast called PartnerTalks-Dynamic Discussions with Microsoft & Partners. We discuss how an organization can find the best D365 partners and resellers with Rick sharing a wealth of insight and valuable tips.
We also touch on a recent D365 failure from Metcash, a retail company in Australia.
CONTACT MY TEAM AND I: https://www.thirdstage-consulting.com/contact-us/
FOR SPONSORSHIP OPPORTUNITIES: contact@majortom-productions.com
🔗 RESOURCES DISCUSSED IN THIS EPISODE
GU...
2024-08-111h 03
CRM RocksPartner Talk with Rick McCutcheon
Rick McCutcheon
Episode 119: Markus Erlandsson talks to Rick McCutcheon from Full Contact Selling about Partner Talk. Rick starts by explaining what a good partner is, both to customers and to Microsoft and how you can become a good partner yourself. The discussion continues with Microsoft Partner Program and then to Independent Software Vendors and how they can use partner-to-partner relationships to their benefit. Rick explains his LinkedIn strategy and how you can get started with your partner journey.
Bio
Rick has been involved with the CRM industry for over 20 years as a Company Founder, Senior...
2022-11-1436 min
Enterprise Software PodcastEnterprise Software Podcast Episode 122 – Rick McCutcheon and Partner Accelerationhttps://traffic.libsyn.com/secure/enterprisesoftwarepodcast/episode122.mp3
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The post Enterprise Software Podcast Episode 122 – Rick McCutcheon and Partner Acceleration appeared first on Enterprise Software Podcast.
2020-09-2300 min