Shows
The PartsEdge PodcastWhy Dealers Need More Sources for Smarter Parts Inventory StrategyToday, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today’s dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge’s hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you’re wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros.
2025-12-1930 min
The PartsEdge PodcastTrust Is the Strategy with Joe Shaker: Using Video to Grow Parts & Service Guest Names: Joe ShakerWhen dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive.In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transf...
2025-12-1249 min
The PartsEdge PodcastWhat Type of Parts Manager Are You?Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection.With over 60 responses already, this quiz isn’t just about having some holiday fun (though it’s perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right supp...
2025-12-0107 min
The PartsEdge PodcastAnsley Williams Isn’t Following the Rules — And It’s Changing Automotive ConsultingIn today’s conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success.Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resist...
2025-11-1439 min
The PartsEdge PodcastThe Truth About AI in Automotive: Fixing a Broken System or Just a Band-Aid?In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty.MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win...
2025-11-0733 min
The PartsEdge PodcastParts Managers Share Real Success Stories with PartsEdge at Snell Motor CompanyA special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.--------------------------------------------This show is pow...
2025-10-3110 min
The PartsEdge PodcastHow to Minimize Obsolescence and Boost ROI in Your Parts Department with Chuck HartleIn this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine.If you’re a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you’ll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get ever...
2025-10-2421 min
The PartsEdge PodcastShining the Spotlight on Parts Managers with Kaylee Felio at Snell Motor CompanyIn this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations.Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level...
2025-10-1005 min
The PartsEdge PodcastDefining What's Broken in Fixed Operations with John TraverIn this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it...
2025-10-0628 min
The PartsEdge PodcastThe Most Innovative Parts Management Strategies You’ve Never TriedIn today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love...
2025-09-2646 min
The PartsEdge PodcastHow Parts Management Has Changed (and What’s Next) with Steve FishelKaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expa...
2025-09-1135 min
The PartsEdge PodcastBalancing Business, Family, and Podcasting: Kaylee’s Solo ReflectionKaylee Felio, the dynamic and relatable host known as "the parts girl," steps out from behind her usual interview format for a heartfelt solo episode. In this candid conversation, Kaylee shares her personal journey of balancing motherhood, sales leadership at PartsEdge, and life’s messy realities—yes, even poopy diapers in between Zoom calls! She dives into the unique pressures of running sales and marketing for a growing business, the “imperfect balance” of work and life, and what it truly means to operate with an owner’s mindset—even if you don’t own the company.Kaylee al...
2025-09-0508 min
The PartsEdge PodcastWhy Fixed Ops Is the Future of Dealerships | Insights from Sheila PogueToday, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If...
2025-08-2245 min
The PartsEdge PodcastHow Collaboration Unlocks Parts Management Success in AutomotiveKaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fi...
2025-08-1447 min
The PartsEdge PodcastThe Future of Automotive Parts: What Every Dealership Needs to KnowJim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning. The conversation ends with insights into the evolving automotive i...
2025-08-0727 min
The PartsEdge PodcastManaging Change in the Parts Department: What They Don’t Tell YouBrian "Mac" McIntosh joined an established group and recognized a desire for change alongside comfort in the familiar. He understands that change can be unsettling but values supportive colleagues in easing transitions, encouraging growth despite discomfort.Together, Kaylee and Mac explore why dealership parts operations often resist change and how bringing in solutions like PartsEdge helped Mac’s team regain clarity, reduce obsolescence, and shift from survival mode to growth-focused leadership. You’ll hear straight from Mac about the challenge of tracking inventory health, the value of dynamic problem-solving (versus cookie-cutter consulting), and how empo...
2025-07-3124 min
The PartsEdge PodcastMike Kraft’s Secrets to Growing with Tech and PartsEdgeWith over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales.In today’s episode, Mike shares the evolution of his dealership’s parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background. Together, they dig into lessons from decades in the business...
2025-07-2411 min
The PartsEdge PodcastSmarter Parts Management with PartsEdge: Mitch Brady’s Approach to Lean InventoryMitch Brady partnered with PartsEdge to refine his company’s parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together, Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perf...
2025-07-1717 min
The PartsEdge PodcastMarriage, Auto, and Mindset: Building Successful Careers and Communities TogetherCourtney Paschal is the Client Success Manager at Ellison Automotive Strategies and a seasoned automotive professional who began her career at Street Toyota in 2013. A passionate leader in both the automotive industry and her Amarillo community, Courtney is a Top 40 Under 40 honoree in Automotive News and actively serves with No Boundaries International. She’s also a proud dog mom to Cash, Tipper, and Penny.Brad Paschal is the Market President at Dynatron Software and President of Brad Paschal Consulting. Starting his career in sales at Street Volkswagen, he worked his way up to e-Commerce Di...
2025-07-0844 min
The PartsEdge PodcastHow More Sources Can Simplify Parts Inventory and Increase ProfitsChuck Hartle is the President and co-founder of PartsEdge, with over 42 years of experience in the automotive industry. Starting as a parts delivery driver, he rose to Fixed Operations Director and has since led over 300 seminars, including workshops for the National Auto Dealers Association. Chuck’s deep industry knowledge helps PartsEdge tackle key dealership challenges. Outside of work, he’s a dedicated family man, marathon runner, and loyal Seattle Seahawks fan.Chuck breaks down the real challenges dealerships face with source management, why most DMS vendors fall short in education and default settings, and how...
2025-07-0223 min
The PartsEdge PodcastEmpowering Parts Managers: How Technology and Support Helped Zach Don SucceedIt all started with one small change. He thought his DMS setup was fine—until he tweaked a phase-in criteria and suddenly realized how much he was missing. This week on the PartsEdge Podcast, we sat down with Zach Don, a Toyota parts manager who took that moment of chaos and turned it into a better system. He shares what broke, how he fixed it, and why he’s now running a smarter, more controlled department. Zach also talks about bringing in team members with different backgrounds, the value of hav...
2025-06-2823 min
The PartsEdge PodcastHow Supporting Parts Managers Produces a Higher Gross ProfitWhy Parts Managers & Fixed Ops Directors Rely on Partnership, Not Just ReportsIn this episode of the PartsEdge Podcast, Kaylee Felio sits down with Tim Kreitel (Parts Manager) and Ryan Else (Fixed Ops Director) to explore the long-term impact PartsEdge has made on their dealership operations. From simplifying sourcing to saving time on reporting, they share how PartsEdge enables them to focus on what matters most—coaching teams, supporting techs, and running a more profitable parts department.Tim recalls walking into his role years ago and having no idea wh...
2025-05-2915 min
The PartsEdge PodcastTariffs, Fear, and Forward Strategy: What Parts Managers Need to Know NowThe latest episode of the Parts Edge Podcast dives into a topic stirring concern across the industry: tariffs on imported automotive parts. Host Kaylee Felio is joined by Chuck Hartle to unpack what’s real, what’s rumor, and what parts managers should actually be doing right now.(00:25) The Real Impact of Tariffs: Fear vs. Reality(07:55) Pricing Strategy: How to Maintain Gross Profit(12:20) Economic Implications: The Broader Impact of Parts Tariffs(14:54) Inventory Management Opportunities(17:20) Future Outlook: Weathering the StormMaking Sense of t...
2025-05-1519 min
The PartsEdge PodcastSimplifying Parts Return Process ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle explains how dealerships handle return processes that often involve navigating multiple criteria with varying degrees of complexity. This complexity is further exacerbated when...
2025-02-2410 min
The PartsEdge PodcastSimplifying Parts Return Process ft. Chuck HartleChuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Understanding the Complexity of Parts ReturnsIn the automotive parts industry, managing the return process can often be an intricate task. Dealerships...
2025-02-2310 min
The PartsEdge PodcastTackling DMS Challenges with DealerTrack and PBS ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares a real-world scenario where misconceptions in inventory reporting led to significant confusion for a client, highlighting the intricate issues tied to core...
2025-02-1008 min
The PartsEdge PodcastJazmine Booker – Mastering Automotive PodcastingJazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments.Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and lead...
2025-02-0727 min
The PartsEdge PodcastEffective Pricing Strategies for Parts Managers ft. Chuck HartleEffective pricing strategies, including the use of pricing matrices, play a crucial role for parts managers. Managing parts pricing is complex and often fraught with pitfalls. This blog post explores common challenges, offers valuable insights, and provides actionable strategies to enhance your pricing matrix.The Evolution of Pricing MatricesThe Origins and Decline of Traditional Pricing MatricesPricing matrices were pivotal 25 to 30 years ago. These matrices often accounted for 25-30% of retail sales. Today, the scenario is dramatically different. Customers can easily access online price comparisons, making aggressive matrices less...
2025-02-0519 min
The PartsEdge PodcastTackling DMS Challenges with DealerTrack and PBS ft. Chuck HartleUnravel the Complexities of Dirty Core Management to Streamline your Dealership's Inventory Processes and Improve Efficiency.In the automotive parts industry, managing inventory is a crucial yet challenging task. One commonly misunderstood element involves dirty cores. These components are pivotal in maintaining accuracy in inventory records. Let's explore the intricacies around dirty core management, addressing common issues and offering practical solutions for dealership success.Understanding Dirty CoresIn the automotive world, cores are parts that can be remanufactured or recycled. These cores are typically exchanged when a new part is purchased. However, a...
2025-02-0408 min
The PartsEdge PodcastWhat Parts Managers Must Know About Inventory Control ft. Chuck HartleUnderstanding "Forced Stock" InventoryDefining "Forced Stock""Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons.Causes of "Forced Stock" InventoryFirstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory. This scenario not only clutters the parts department but also creates inefficiencies.Secondly, returns from body shops significantly contribute to "forced stock" inventory. Body shops often demand massive discounts and unlimited...
2025-02-0216 min
The PartsEdge PodcastEffective Pricing Strategies for Parts Managers ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares insightful stories, including his own eye-opening experience with a fixed ops consultant, and provides practical advice on how to tweak and simplify...
2025-01-2718 min
The PartsEdge PodcastTim Hayden – How to Build Customer Lifetime Value with AI and Data ManagementTim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences.Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine of untapped dark data that could revolutionize their operations and customer experience. Through practical examples and industry insights, he demonstrates how this hidden information can be transformed into actionable strategies for growth and efficiency.Building...
2025-01-2436 minThe PartsEdge PodcastTackling Common Pitfalls for Parts Managers ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares insights from his seminars, revealing the "University of Hard Knocks" every parts manager seems to graduate from. We discuss how perfectionist tendencies...
2025-01-1318 min
The PartsEdge PodcastTackling Common Pitfalls for Parts Managers ft. Chuck HartleMastering Parts Management: Avoiding Common PitfallsEnhancing Efficiency and Effectiveness in Inventory ControlIn this episode of the Parts Management Podcast, Kaylee Felio and guest Chuck Hartle delve into common pitfalls for parts managers. They uncover the frequent mistakes and discuss how to avoid them. From lack of training to mismanaged special orders, they provide valuable insights. Let's break down their conversation and provide actionable tips for parts managers.Most parts managers ascend to their roles through experience, not formal education. Often, they excelled as parts advisors but received little training as managers...
2025-01-1218 min
The PartsEdge PodcastGrace Stein – ‘Car Girl Grace’ to Future Marketing LeaderGrace Stein aka ‘The Car Girl’ is the Marketing Coordinator for Bannister Automotive Group and the President of the Automotive Business Student Association. Passionate about equality and inclusion in the automotive industry, she leverages her expertise in social media marketing to engage and inspire others.Today, Grace Stein shares captivating stories about her upbringing surrounded by the roar of engines, thanks to her drag racing parents, and a pivotal high school auto shop experience that set her on the path to success. We'll explore her dual role at Bannister Auto Group, balancing head office responsibilities with social medi...
2025-01-1024 minThe PartsEdge PodcastWhat Parts Managers Must Know About Inventory Control ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares his extensive experience and research on unfulfilled demand, the pitfalls of overordering by technicians, and the impact of customer behavior on inventory...
2025-01-0316 minThe PartsEdge PodcastJulie Douglas – Dealership Payment ChallengesJulie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers.
Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on...
2024-12-2720 minThe PartsEdge PodcastAre Idle Parts Costing You More Than You Think? ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle dive deep into the crucial aspects of inventory control for parts managers. Whether you're a seasoned professional or a fresh recruit in the field, understanding the...
2024-12-2019 minThe PartsEdge PodcastIs Your Staffing Strategy Costing You Customers? ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle brings his vast expertise to the table as we explore how the efficiency of parts departments can significantly impact overall customer experience and retention. From the...
2024-12-0211 minThe PartsEdge PodcastNick Willey – How Winning the Internal Battle Transforms DealershipsNick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth.
Today, Nick Willey draws from his remarkable journey from an army diesel technician to a high-performing dealership consultant, offering valuable insights on the crucial people aspect of business. His core philosophy emphasizes that effective hiring, consistent training, and team alignment are fundamental...
2024-11-2921 minThe PartsEdge PodcastJeffrey Harbaugh – Preserving the Legacy in AutomotiveJeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions.
Today, We'll deep dive into Jeff Harbaugh’s incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in th...
2024-11-1538 minThe PartsEdge PodcastExploring Revenue Generation in the Parts Department ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Kaylee Felio sits down with Chuck Hartle to delve into how the parts department contributes to a dealership's bottom line. They explore the often overlooked...
2024-11-1109 minThe PartsEdge PodcastJohn Frazier & Ryker Salazar – LinkedIn Connections, Dealership Transformations, and Technician EmpowermentJohn Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram.
Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction.
They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance a...
2024-11-0134 minThe PartsEdge PodcastThe Critical Role of Parts Managers ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, we dive deep into the pivotal role of parts managers within dealerships and how their responsibilities often overlap with those of sales managers, especially in...
2024-10-2807 minThe PartsEdge PodcastJean Reitelbach – Empowered Choices and Resilience in the Automotive IndustryJean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership.
Today, Jean Reitelbach shares her story of navigating traditional expectations that once discouraged her from embracing entrepreneurship, only to later thrive as a "solopreneur" and now as an essential part of Scott Auto Group. We'll explore how businesses can foster...
2024-10-1846 minThe PartsEdge PodcastPrevention Strategies for Obsolescence with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares valuable insights on education, awareness, and effective collaboration with service departments to mitigate inventory obsolescence, which is costing parts managers millions of...
2024-10-1117 minThe PartsEdge PodcastRandy Kobat – Improving Dealership Communication and ProfitabilityRandy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.
Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used...
2024-10-0425 minThe PartsEdge PodcastFinancial Impact of Obsolescence ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, we're diving deep into the financial impact of inventory obsolescence—a challenge costing parts managers and dealerships millions. Chuck sheds light on how frozen capital ac...
2024-09-2707 minThe PartsEdge PodcastBrian Kramer – Appraisal Accuracy and Effective Fixed OperationsBrian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.
Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for...
2024-09-2038 minThe PartsEdge PodcastLeveraging Data in Parts Management with Scott RutherfordScott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of the Mike Maroone Chevrolet North Store and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring...
2024-09-1924 minThe PartsEdge PodcastUnderstanding Inventory Obsolescence with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.In the ever-evolving world of automotive parts management, obsolescence is a critical issue that can significantly impact a dealership’s profitability. In this episode of the Pa...
2024-09-1408 min
The PartsEdge PodcastNavigating the Complexities of Parts Management with Jeff DenisJeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs...
2024-09-1425 minThe PartsEdge PodcastInventory Control and Manufacturer ASR's with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in...
2024-09-1428 minThe PartsEdge PodcastStrategies for Overseeing Multiple Dealerships with Ryan ElseRyan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. He then...
2024-09-1419 minThe PartsEdge PodcastUncovering Hidden Profit Opportunities in Parts Sales with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge...
2024-09-1427 minThe PartsEdge PodcastUtilizing PartsEdge for Operational Improvement with Bob GhentBob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service.Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.Bob Ghent's insight into the history and evolution of the dealership shed ligh...
2024-09-1421 minThe PartsEdge PodcastWhat Parts Managers Can Do When CDK Is Back Up with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems...
2024-09-1425 minThe PartsEdge PodcastJamie Farley – The Art of Dealership Buy & SellJamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.
Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive...
2024-09-0729 minThe PartsEdge PodcastLiza Borches – Mentoring Women and Driving Automotive Industry InnovationLiza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward.
Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of...
2024-08-2336 minThe PartsEdge PodcastChuck Hartle & Cliff Cope – How PartsEdge Innovates Dealership Inventory ManagementChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10...
2024-07-201h 01The PartsEdge PodcastDiana Shubert – Empowering Women in AutomotiveDiana Shubert is a seasoned Parts Director. She has a remarkable career spanning several decades across sales, auto, and real estate. Beginning her journey in the parts industry in the ‘80s, Diana Shubert advanced from a cashier to a leadership role, showcasing her passion for and knowledge of classic cars and modern automotive technology. With extensive experience in both service and parts management, Diana has continually defied stereotypes and overcome biases as a woman in the male-dominated automotive sector.
The automotive industry is often seen as a male-dominated field, but Diana Shubert and Kaylee Fel...
2024-07-1232 minThe PartsEdge PodcastMark Payne – Managing Parts Inventory Amid CDK ChaosMark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec.
Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these...
2024-07-0223 minThe PartsEdge PodcastChuck Hartle – What Parts Managers Can Do When CDK Is Back UpChuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back...
2024-06-2825 minThe PartsEdge PodcastGlenn Harwood – Innovating Car AppraisalsGlenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector.
Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish...
2024-06-2130 minThe PartsEdge PodcastBrad Paschal – The Power of Transparency in DealershipsBrad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success.
Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them.
As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling...
2024-06-1440 minThe PartsEdge PodcastErica Bruno-Martin – Adapting to Industry Shifts and Community EngagementErica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry.
Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated...
2024-06-0735 minThe PartsEdge PodcastNick Gianake – Transforming Team DynamicsNick Gianake is the Parts Manager of the Ken Garff Automotive Group. With extensive experience in the automotive industry, Nick is known for his exceptional management skills and dedication to providing top-notch customer service. He plays a crucial role in ensuring the efficient operation of the parts department, contributing to the overall success of the Ken Garff Automotive Group.
Nick shares insights into his journey of taking over the parts department a year ago and the challenges he faced in rebuilding the team's trust and breaking down silos. He emphasizes the importance of listening, being hands-on with...
2024-05-3124 minThe PartsEdge PodcastHolden Scott – Building Brands and Developing Mental FortitudeHolden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business.
In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like...
2024-05-2426 minThe PartsEdge PodcastAustin Conroy – Enhancing Parts and Service CollaborationAustin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry.
Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction.
Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to...
2024-05-1030 minThe PartsEdge PodcastDavid Long – Winning Mindset and Effective LeadershipDavid Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse.
David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to...
2024-04-2630 minThe PartsEdge PodcastAchieving Optimal Inventory PerformanceTed Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency.
In today’s episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the part...
2024-04-0515 minThe PartsEdge PodcastScott Rutherford – Leveraging Data in Parts ManagementScott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.
Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is...
2024-03-2925 minThe PartsEdge PodcastJaime Macias – Employee Relationships and Industry InsightsJaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence.
He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise.
Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering...
2024-03-1524 minThe PartsEdge PodcastRyan Else – Strategies for Overseeing Multiple DealershipsRyan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.
Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,
He then delved into the transition from t...
2024-03-0820 minThe PartsEdge PodcastBob Ghent – Utilizing PartsEdge for Operational ImprovementBob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service.
Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.
Bob Ghent's insight into the history and evolution of t...
2024-03-0222 minThe PartsEdge PodcastCory Scheer – Strategies for Closing Trust GapsCory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success.
Cory Scheer and Kaylee Felio delved into the importance of trust in the workplace and how it can impact employee loyalty and customer experience. Cory shares insights from his experiences working with various organizations, including dealerships, and offers practical advice on a...
2024-02-2323 minThe PartsEdge PodcastJeff Denis: Navigating the Complexities of Parts ManagementJeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.
Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager, and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating...
2024-02-0926 minThe PartsEdge PodcastAllie Peters: Setting Standards for SuccessAllie Peters is the Vice President of Service of the Cavender Auto Group, known for her dynamic leadership and innovative approach in the automotive industry. Her career, marked by a rapid rise from Service Advisor to a key executive role, reflects her dedication to service excellence and team-driven success.
Allie Peters shares insights into her new position from being only a Fixed Ops Director of one store to being VP of Service of multiple stores. She also discusses the importance of proactively demonstrating strengths and creating opportunities for growth. She then emphasizes the significance of setting clear...
2024-02-0232 minThe PartsEdge PodcastVenus Toro: Winning Solutions for Specialized TalentVenus Toro is the CEO of WYN Solutions, a company dedicated to providing innovative talent solutions in car dealer marketing. Under her leadership, WYN Solutions has specialized in resolving executional bottlenecks and accelerating growth in the automotive industry.
Venus shares her journey from working with Salesforce to establishing WYN Solutions, a company focused on providing specialized talent exclusively for the automotive market. They discuss how WYN Solutions addresses parts and service marketing needs and the successes they have experienced in the industry.
Venus also reveals her personal passion for boxing and discusses the innovative AI...
2024-01-2622 minThe PartsEdge PodcastSteven Adragna: Navigating Growth and Hiring in AutomotiveSteven Adragna is the Principal-Founder & Chief Recruiter at Global Auto Staffing, where he leverages his extensive experience in the automotive industry to connect talent with opportunities. His expertise in recruiting and deep knowledge of the automotive sector are instrumental in driving the success of Global Auto Staffing.
Steven's journey into the automotive industry started at a young age, and through hard work and determination, he has become a leading figure in automotive recruiting. Kaylee Felio and Steven Adragna delve into Steven's expansive experience in the car business, his passion for mentorship and learning, and the insights he...
2024-01-1937 minThe PartsEdge PodcastJami Alexander: Redefining Leadership and Communication in the Automotive WorldJami Alexander is the General Manager at Meineke. She oversees 7 stores and a team of over 35 employees. Her expertise in managing daily operations and profit expectations, coupled with her ability to develop effective processes, makes her an invaluable asset.
Jami shares her journey into the automotive industry, starting as a delivery driver and working her way up. Kaylee and Jami’s conversation touches on the independent versus dealership dynamics in the automotive industry and ways to bridge the gap between different roles within the business, particularly between service advisors and technicians.
Jami Alexander also emphasizes th...
2024-01-1228 minThe PartsEdge PodcastPeter Smith: Pioneering Positive Change in Car DealershipsPeter Smith is the Founder and Managing Partner of The Lion Partnership, a firm specializing in automotive dealership consultancy. With over forty years of experience in the automotive industry, he focuses on strategies to improve dealership operations and customer and employee engagement.
Peter shares his career highlights, innovative approaches, challenges, and emphasized the importance of a positive mindset and long-term customer relationships in the car dealership business. Peter Smith's career spans decades, during which he founded the Lion Partnership to mentor and develop a collective of vetted vendors–aiming to enhance customer and dealership experiences.
Thi...
2023-12-2935 minThe PartsEdge PodcastTodd Katcher: Digital Sales Solutions for Fixed Ops TeamsTodd Katcher is the Managing Partner at Digital Dealership System, specializing in advancing automotive retail technology through innovative digital signage solutions. His expertise focuses on enhancing dealership customer experiences and operational efficiency.
Kaylee Felio and Todd Katcher discuss the transformative impact of dealership technology on motivating and managing dealership teams. Digital Dealership System is at the forefront of revolutionizing how car dealerships operate and strive for success. Through their innovative digital signage and dashboard solutions, they are creating a new standard for efficiency and accountability within the dealership industry.
Todd elaborated the challenges faced by ca...
2023-12-2232 minThe PartsEdge PodcastEmily LaCroix: The Art of Marketing Parts in the Automotive IndustryEmily LaCroix is a dynamic and accomplished marketer with a passion for community relations and building strong relationships within the automotive industry. She is also the Marketing Director at Berger Chevrolet, one of the top 1% of Chevy dealerships in the Nation, excelling in both Fixed and Variable Operations, and has earned Dealer of the Year Award eleven times.
In this episode of the Parts Girl Podcast, Emily LaCroix joins host Kaylee Felio to delve into her extensive experience in community relations and innovative employee-focused marketing within the automotive sector. She sheds light on her impactful journey, the...
2023-12-1525 minThe PartsEdge PodcastScott Davis: Maximizing Customer EngagementScott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC's. He has worked with many dealers and their service departments to successfully establish or improve their BDC's.
Effective communication and customer relationship management are crucial aspects of running a successful auto dealership. However, managing the dealership's business development center (BDC) manually can be a challenging and time-consuming task, impacting productivity and profitability. In this episode of the Parts Girl Podcast, Kaylee Felio...
2023-12-0827 minThe PartsEdge PodcastJordan Cox: Aligning Purpose with PassionJordan Cox is the community manager of ASOTU or the Automotive State of the Union, a forward thinking content and community for dealers and industry innovators. The purpose of ASOTU is particularly close to Jordan's heart, as it showcases the achievements of various automotive stakeholders, from industry partners to frontline workers.
Are you ready to dive into the world of automotive excellence and uncover the untold stories behind remarkable individuals and their contributions? In this Parts Girl Podcast episode, host Kaylee Felio and Jordan Cox delve into the incredible work being done in the automotive industry. From...
2023-12-0142 minThe PartsEdge PodcastJustin Pomeroy: Navigating the Path to SuccessJustin Pomeroy is an accomplished entrepreneur and business leader who founded and serves as Vice President of Fixed Operations & Income Development of Foundation Auto Corp, a leading provider of automotive solutions in North America.
In the fast-paced world of the automotive industry, embracing growth, learning, and persistence can pave the way for success. In today’s episode of the Parts Girl Podcast, Kaylee Felio sat down with Justin Pomeroy, a seasoned professional in the field, to discuss his journey and the valuable lessons he's learned along the way.
In the early stages of his career as...
2023-11-1729 minThe PartsEdge PodcastChuck Hartle: Uncovering Hidden Profit Opportunities in Parts SalesChuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in Parts Operations.
In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization.
Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle...
2023-11-1024 minThe PartsEdge PodcastSteve Greenfield: The Pulse of the Future of AutomotiveThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and s...
2023-11-0322 minThe PartsEdge PodcastJason Goler: Parts Inventory Managed Like an EntrepreneurThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and s...
2023-10-2726 minThe PartsEdge PodcastBilly Milone: Starting with a Purpose in the Automotive IndustryThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and socia...
2023-10-2034 minThe PartsEdge PodcastJeremy Stephens: Inspiring the Next Generation of Automotive LeadersThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...
2023-10-1324 minThe PartsEdge PodcastRussell Hill: How AI and EV Are Impacting Fixed OperationsThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...
2023-10-0644 minThe PartsEdge PodcastBrandin Wilkinson: The Power of Leadership in the Automotive IndustryThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...
2023-09-2932 minThe PartsEdge PodcastJoe Gibson: Stepping Beyond Comfort in the DealershipThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...
2023-09-2227 minThe PartsEdge PodcastKelley Reis: Empowering Employees for Excellent Dealership ExperiencesThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...
2023-09-1527 minThe PartsEdge PodcastPaul Daly & Kyle Mountsier: How Dealership Professionals Shape Communities and LivesThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Ma...
2023-09-0829 minThe PartsEdge PodcastChuck Hartle: Inventory Control and Manufacturer ASR'sChuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations.
In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market.
Chuck Hartle emphasizes the importance...
2023-08-0428 min
The PartsEdge PodcastMike Gass - The Divide Among Parts People in DealershipsMike Gass is the parts director for Rick Case Automotive Group, an auto dealership company with headquarters in South Florida and a store branch in North Atlanta. Mike has been through many roles in dealership departments and has worked his way to the top.
Mike explains the differences between the parts department and the service department. Even though they differ in many ways, both are vital to achieving the dealership’s mission - provide quality service for customers.
Treating company employees right plays a huge part in achieving dealership success. Quality service depends on how mo...
2022-11-1020 min
The PartsEdge PodcastGet To Know One of the Founders of PartsEdge ft. Chuck HartleWhat better way to learn about success in the automotive industry than to learn from the founder of PartsEdge himself?
Chuck Hartle has decades of experience with the automotive business. Through the 1990s, he has worked with some of the largest parts dealers in the country with his primary focus and expertise on inventory control. He draws inspiration from previous experts whom he had the opportunity to work with.
In an industry where trends constantly change, Chuck found out that maintaining the quality of automotive parts is the key to running a successful business. Just...
2022-07-0724 min