Shows
Community SignalWhen Open Source Community Software is Bought by Private EquityWhen private equity buys online community platforms, who wins? What about if those platforms were built on open source software? Does the company continue to be a good citizen of the open source community that helped build the product? History has shown us that it is often the community managers and pros who lose. They might not just lose a good platform though, they might lose their job. Lincoln Russell has an interesting perspective on this topic. He joined Vanilla Forums, an open source community software platform, as a senior developer in 2011, having already used i...2024-06-2440 min
jarit turahanREAD [Epub] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe[Pdf] [DOWNLOAD] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe
Download Book Here ==> https://kabehmangan.blogspot.com/59148726-roguesREAD [PDF] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden KeefeRead Online Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe is a great book to read and that's why I recommend reading or downloading ebook Rogues: True Stories of Grifters, Killers, Rebels and Crooks for free in any format with visit the link button...2023-09-0800 min
dawet tapeREAD [Epub] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe[Pdf] [DOWNLOAD] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe**Download Book Here ==> https://kabehmangan.blogspot.com/59148726-roguesREAD [PDF] Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden KeefeRead Online Rogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden Keefe is a great book to read and that's why I recommend reading or downloading ebook Rogues: True Stories of Grifters, Killers, Rebels and Crooks for free in any format with visit the link button below.2023-09-0800 minCommunity SignalBreaking: Online Community Consultant Discovers Brand New Concept (Again!)Online community consultants aren’t unlike consultants for any other area of work. Some are ethical, smart, and talented, and some aren’t. Consultants also don’t often make great guests for the show because they view it as yet another lead generational funnel for them to shout generalities into. But hopefully an exception is this episode with community consultant Jenny Weigle. On it, we discuss how being humble is often at odds with how many consultants promote themselves, as they place a certain importance on appearing authoritative and revelatory, even if that isn’t actually correct in the co...2023-07-2439 min
Download Latest Full Audiobooks in Non-Fiction, Language Instruction[Spanish] - Maleantes: Historias reales de estafadores, asesinos, rebeldes e impostores by Patrick Radden KeefePlease visit https://thebookvoice.com/podcasts/1/audiobook/691668 to listen full audiobooks. Title: [Spanish] - Maleantes: Historias reales de estafadores, asesinos, rebeldes e impostores Author: Patrick Radden Keefe Narrator: Jordi Salas Format: Unabridged Audiobook Length: 16 hours 52 minutes Release date: June 1, 2023 Genres: Language Instruction Publisher's Summary: Tras No digas nada y El imperio del dolor, Patrick Radden Keefe explora los límites, a menudo imperceptibles, entre lo legal y lo ilegal, a través de doce retratos reales protagonizados por maleantes de medio mundo «Simple y llanamente una lección magistral de periodismo. [...] Adictivo a la par que riguroso, consigue aunar el nuev...2023-06-0105 min
Download Latest Full Audiobooks in Non-Fiction, Language Instruction[Spanish] - Maleantes: Historias reales de estafadores, asesinos, rebeldes e impostores by Patrick Radden KeefePlease visit https://thebookvoice.com/podcasts/1/audiobook/691668 to listen full audiobooks. Title: [Spanish] - Maleantes: Historias reales de estafadores, asesinos, rebeldes e impostores Author: Patrick Radden Keefe Narrator: Jordi Salas Format: Unabridged Audiobook Length: 16 hours 52 minutes Release date: June 1, 2023 Genres: Language Instruction Publisher's Summary: Tras No digas nada y El imperio del dolor, Patrick Radden Keefe explora los límites, a menudo imperceptibles, entre lo legal y lo ilegal, a través de doce retratos reales protagonizados por maleantes de medio mundo «Simple y llanamente una lección magistral de periodismo. [...] Adictivo a la par que riguroso, consigue aunar el nuev...2023-06-0105 minCommunity SignalKinks vs. Crimes and Gender-Inclusive Content Moderation at GrindrBodies aren’t moderated equally on the internet. Content moderation efforts, especially those at large, mainstream platforms, can suffer from policy-based bias that results in moderation centering a cisgender gaze. This reinforcing of heteronormativity can leave some of your most vulnerable community members – and potential community members – feeling alienated, ostracized, and simply unwelcome. Last year, in her role as CX escalations supervisor at Grindr, Vanity Brown co-authored a whitepaper, Best Practices for Gender-Inclusive Content Moderation. Insightful, with a straight forward approach to making content moderation just a bit better, I found that it was also a validation of good...2023-05-0127 minCommunity SignalSafeguarding a Diabetes Charity Community and Knowing if You’ve Done the Right ThingSafeguarding is a term used in Ireland and the United Kingdom that covers efforts to protect the health, wellbeing, and human rights of people, especially children and those who are otherwise vulnerable. At Diabetes UK, four people alternate by week as the safeguarding lead, helping to protect those that the charity comes in contact with. One of them is Josh Poncil, the online community and learning manager. Among his responsibilities is Diabetes UK’s online forum. On this episode, we talk about safeguarding and knowing if you’ve done the right thing at the end of the...2023-03-2730 minCommunity SignalEmpowering Employee Resource Group Leaders With Your Internal Community PlatformEmployee resource groups (ERGs) can do a lot to create a greater sense of belonging at your organization. But the folks who volunteer to lead these groups may find themselves in need of help when it comes to utilizing perhaps the greatest tool at their disposal: Your internal employee community platform. As a community strategist within large organizations, Lori Harrison-Smith has trained employees to help them get the most out of these platforms. She has also managed two large migrations, both from Jive, and that has led her to have a (in her words) cynical pe...2023-01-2338 minCommunity SignalThe Chief Community Officer Hype MachineAs we celebrate Community Signal’s 7th birthday, Patrick takes questions from Community Signal listeners and supporters in this first ever “Ask Patrick Anything” episode of the show. Questions include: If everything had worked with CNN+, what would community look like for the platform? Would you rather be a working community professional or a community consultant? Will we ever see community leaders in the C-suite as the norm? 2023 will be Patrick’s 25th year of community work, so this is an opportunity to reflect on that passage of time. A lot has changed and, surprisingly, some thi...2023-01-0946 minCommunity SignalElon Musk’s Quest to Make Twitter WorseElon Musk’s presence has loomed over Twitter since he announced plans to purchase the platform. And for these few weeks that he’s been in charge, many concerns have proven to be justified. Musk laid off 3,700 employees, and then 4,400 contractors. He is firing those who are critical of him. The verification process, perhaps one of Twitter’s most trusted features, has been unraveled. He’s offered severance to those who don’t want to be part of “extremely hardcore” Twitter. Following the results of a Twitter poll, he reinstated the account of Donald Trump, who was suspended from the platform for his...2022-11-2155 min
Criminal Justice EvolutionCriminal Justice Evolution Podcast: Jimmy Keefe - Retired Firefighter and Shatterproof Team MemberHello everyone and welcome back to the show. Thank you for listening. If you love this show please share it with family and friends and give us that 5-Star Rating and Review on Apple Podcasts.
A special thank you to YOU. The criminal justice professional. You put it all on the line every day. You are a very special person. I hope you know that. Remember you have much support and remember you are loved. Please be safe and keep up the great work.
I struggled. I was in a dark place for a long time...2022-11-1153 minCommunity SignalWhen Community is on 3 Teams in 5 YearsAs Zendesk’s customer base and product offerings have grown, so has its community. The Zendesk community started in 2008, under the support organization, as a space for people to ask and answer questions about using the product. Since then, it has shifted departments multiple times, leading to changes in KPIs and core purpose. Nicole Saunders, the company’s director of community, joins the show to explain how she has navigated these challenges. Tune in for her approach on thoughtfully managing change and expectations within your community and inside of your organization. Patrick and Nicole also discus...2022-10-2432 minCommunity SignalWhy Community on the Product Team Works, From a Product Leader’s PerspectiveRecently, community pro Danielle Maveal joined Community Signal to discuss her experiences reporting into the product organization at Burb. In this episode, we’re getting the opposite perspective from product leader Gitesh Gohel. Gitesh and Patrick worked together at CNN, where community reported into product. And while the product and community that they were building were short lived, they both speak highly of their time working together. Gitesh describes creating a team atmosphere where each individual’s expertise was respected and given room to ladder into organizational goals, giving each person the opportunity to see the impact of the...2022-09-2649 minCommunity SignalLessons in Building Safe, Inclusive, and Functional Spaces for LGBTQ+ FolksIf you’re wondering how you can more actively foster safety and belonging for LGBTQ+ folks in your online community, there’s precedent to learn and borrow from. In this episode of Community Signal, we’re joined by Samantha “Venia” Logan, the CEO and founder of Socially Constructed. Venia shares lessons from her decade of experience building community for LGBTQ+ individuals, which started when she began sharing her transition journey on YouTube. Patrick and Venia discuss tools, policies, and practices that can help build queer friendly spaces over time. For example, how easy is it for someone to edit their...2022-08-2939 minCommunity SignalThe Pros and Cons of Community Reporting to Product Which team or leader does your community organization report into? And which would you like it to? Community teams can be successful as independent pillars or as part of other verticals, like product, ops, or marketing. In this episode of Community Signal, Danielle Maveal, the CCO (chief community officer) at Burb, shares how community professionals can be successful within a team’s product organization. All reporting structures have their pros and cons, but product and community share the job of “deeply understand[ing] what the user wants and what their motivations are, and how to get them from point A to...2022-08-1533 min
Poured OverPatrick Radden Keefe on ROGUES: TRUE STORIES OF GRIFTERS, KILLERS, REBELS AND CROOKS“It's so painful to me to feel as though the very notion of objective truth or that journalism could be a vehicle for expressing a kind of objective truth is under assault today.” Patrick Radden Keefe is one of the best longform journalists working today, and we’d follow his dogged reporting anywhere, from bestselling books like Say Nothing and Empire of Pain, to his work as a staff writer at The New Yorker, some of which is collected in his latest book, Rogues: True Stories of Grifters, Killers, Rebels and Crooks. Patrick joins us on the show to talk about...2022-06-2846 min
Download Best Full Audiobooks in Mystery, Thriller & Horror, True CrimeRogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden KeefePlease visithttps://thebookvoice.com/podcasts/1/audiobook/549990to listen full audiobooks.
Title: Rogues: True Stories of Grifters, Killers, Rebels and Crooks
Author: Patrick Radden Keefe
Narrator: Patrick Radden Keefe
Format: Unabridged Audiobook
Length: 15 hours 28 minutes
Release date: June 28, 2022
Ratings: Ratings of Book: 4.09 of Total 11
Ratings of Narrator: 5 of Total 3
Genres: True Crime
Publisher's Summary:
NEW YORK TIMES BESTSELLER • From the award-winning author of Empire of Pain and Say Nothing—and one of the most decorated journalists of our time—twelve enthralling true stories of skulduggery and intrigue 'An excellent collection of Keefe's detective work, and a fine introduction to his illuminating writin...2022-06-283h 28
Download Best Full Audiobooks in Mystery, Thriller & Horror, True CrimeRogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden KeefePlease visit https://thebookvoice.com/podcasts/1/audiobook/549990 to listen full audiobooks. Title: Rogues: True Stories of Grifters, Killers, Rebels and Crooks Author: Patrick Radden Keefe Narrator: Patrick Radden Keefe Format: Unabridged Audiobook Length: 15 hours 28 minutes Release date: June 28, 2022 Ratings: Ratings of Book: 4.09 of Total 11 Ratings of Narrator: 5 of Total 3 Genres: True Crime Publisher's Summary: NEW YORK TIMES BESTSELLER • From the award-winning author of Empire of Pain and Say Nothing—and one of the most decorated journalists of our time—twelve enthralling true stories of skulduggery and intrigue 'An excellent collection of Keefe's detective work, and a fine introduction to his illumi...2022-06-2810 min
Listen to Top Full Audiobooks in Biography & Memoir, Arts & EntertainmentRogues: True Stories of Grifters, Killers, Rebels and Crooks by Patrick Radden KeefePlease visit https://thebookvoice.com/podcasts/1/audiobook/549990 to listen full audiobooks. Title: Rogues: True Stories of Grifters, Killers, Rebels and Crooks Author: Patrick Radden Keefe Narrator: Patrick Radden Keefe Format: Unabridged Audiobook Length: 15 hours 28 minutes Release date: June 28, 2022 Ratings: Ratings of Book: 4.09 of Total 11 Ratings of Narrator: 5 of Total 3 Genres: Arts & Entertainment Publisher's Summary: NEW YORK TIMES BESTSELLER • From the award-winning author of Empire of Pain and Say Nothing—and one of the most decorated journalists of our time—twelve enthralling true stories of skulduggery and intrigue 'An excellent collection of Keefe's detective work, and a fine introduction to his illumi...2022-06-2810 minCommunity SignalThe Disappearing News Media Comment SectionsAs the former director of community for HuffPost, where he led the management of an active, massive comment section, Tim McDonald has had a unique vantage point to the mass closure of news media comment sections. Patrick and Tim go in depth on that topic on this episode. Toward the end, Tim shares what he believes will be his greatest community ROI story: He has stage IV colon cancer and is in need of a liver donor and could get a lot closer with your help. Please visit TimsLiver.com for more info. Plus: Why Tim...2022-06-2036 minCommunity SignalThe Community Management Jobs You Turn DownWhat are the reasons why you would voluntarily end the interview process for a community role? If you give it some thought, you’ll probably come up with some! Ryan Arsenault and Patrick share real stories from their careers, giving the reasons why they decided against continuing to interview with certain companies, including some you’ve heard of. This leads to a conversation on the community opportunists, and how Web3 and NFT projects often fit into this category. What does it mean for your career if a rug pull happens on your NFT project? What respo...2022-06-0628 minCommunity SignalBuilding Up Your Community Members, One Phone Call at a TimeIs speaking one-on-one with your community members part of your community strategy? For Tosin Abari, when building paid professional communities, it’s an integral part. His phone calls with community members provide an opportunity to reset the tone and remind each member of what they can learn, share, and achieve with their fellow community members. Through this work, Tosin often finds that these one-on-one conversations with community members translate into their first forum post, or later down the line, becoming a community ambassador. What personal touches help you form deeper connections with your community members? Whe...2022-05-2334 minCommunity SignalMaking Room for the Next Generation of Community ProfessionalsWhich community leaders helped you grow as a professional? Who in the industry do you study from or reference? On the last episode of Community Signal, our guest Mohamed Mohammed mentioned how his former manager, Joe Pishgar, helped him feel welcome in the industry. “You belong here” were Joe’s encouraging words to Mohamed, and this phrase signifies an ethos that Joe brings to his role as chief community officer for VerticalScope. Managing an organization of 27 full-time community pros, 30 contracted admins, and over 10,000 volunteer moderators across 1,200 sites, Joe understands the necessity of scale and delegation, but also realizes...2022-04-0455 minCommunity SignalDeepfakes in Your Community are InevitableThis conversation with Mohamed Mohammed, a community manager and a PhD student studying deepfakes, is timely. Just last week, a deepfake emerged attempting to spread misinformation that the president of Ukraine, Volodymyr Zelensky, was announcing surrender to Russia’s invasion. In that situation, preparation and rapid response helped minimize the spread of misinformation. So, what’s your community strategy against deepfakes? Mohamed recommends starting with learning from the information and experts in our field. He also shares an important reminder: As community professionals, while we may want to prevent all harms from happening, we simply can’t. However...2022-03-2148 minCommunity SignalProviding a Safe and Functional Community for Cancer SurvivorsOnline communities are can be essential for people impacted by illness. For those directly affected, their families, and support systems, these communities can provide a much needed place to share experiences, to vent, and to learn about different symptoms, treatments, and the intricacies of navigating the healthcare system. For our guest, Amanda Petersen, Planet Cancer provided such a community as she fought breast cancer in her early twenties. Amanda has since continued to be an active contributor and moderator in online spaces dedicated to providing a safe and functional community for cancer survivors. In this conversation, she tal...2022-03-0734 minCommunity SignalLeveling Up Your Community Team With Specialized RolesAs community leaders, we’re responsible for people. The people in our communities and the people that serve them. In this episode, Chris Catania, head of community at Esri, shares how he approaches planning for growth and specialization for his community organization, for his people, and for his own role. Chris is currently hiring for three roles, a community operations manager, a community manager for engagement and content, and a community manager for ArcGIS Ideas. Chris shares the responsibilities and scope for each of these roles, in addition to the challenges and advantages of hiring right now. In ad...2022-02-2135 minCommunity SignalMisuse of Community is Endemic in Web3By now, even if you’re not super well-versed in the terminology of Web3, you’ve probably encountered some of the conversation around its relationship with community. Like with any innovation or change in technology, there can and should be conversations about how Web3 will empower communities. However, we should also ask questions and think about how such change will impact communities, whether they embrace Web3 or not. For example, as Patrick and our guest, staff writer with The New Republic, Jacob Silverman discuss, NFTs may be empowering some artists, but for the DeviantArt community, it’s another way that they...2022-02-0749 minCommunity SignalOnline Community Building Lessons From Collaborative Board GamesWhen was the last time that you trusted your community with the responsibility of collaboration? In this episode of Community Signal, Matt Leacock shares lessons he’s learned while designing popular collaborative board games like Pandemic, Pandemic Legacy, and Forbidden Island. Matt also discusses how he leans on the board game community for his own games. In the pre-launch stages, he has rallied supporters to pre-order his games and prove demand. In the development stages, he’s openly shared rules documents, inviting feedback from fans. After a game launches, he also discusses the role that players have when it c...2022-01-1731 minCommunity SignalThe Elder Scrolls Online Community, and the Power of GuildsWhat metrics and indicators of success are you, your colleagues, and community excited about for 2022? Whether you’re hoping to better demonstrate the impact of the community on your business’ bottom line, foster safer experiences for your members across the communities they are part of, or want to focus on establishing better boundaries for you and your team, this conversation with Jessica Folsom, lead community manager at ZeniMax Online Studios, may provide some inspiration. Even without perfect end-to-end campaign attribution, Jessica discusses the impact of being a participant in the Elder Scrolls Online community and how certain attribut...2022-01-0337 minCommunity SignalBettering Health Outcomes Through Peer Support at Mayo ClinicDo you have a 60-second pitch for your community? In this episode of Community Signal, Colleen Young, community director for Mayo Clinic, raises the challenge of being able to deliver a concise and impactful pitch to other leaders at the nonprofit. “I’m just imagining finding myself in the elevator with this leader by happenstance and being able to finally say something just in two floors that we have. It’s really hard to be able to know what is going to motivate them to be excited about the community. I’m really struggling with that,” explains Young. Many, if not all o...2021-12-2035 minCommunity SignalEmbodying Work-Life Balance as a Community Professional and ManagerAre you able to step away from your community for days at a time? When you return, are your team and the community still running smoothly? If you answered yes to these questions, then congratulations! Whether it’s documentation, systems, or setting proper expectations with your boss and colleagues, those boundaries and structure are crucial, not just for yourself, but for the people around you and the community itself. Our guest, Allison Able, senior manager of community at Sisense, explains that creating and upholding these boundaries is a constant work in progress. “There’s great power in … being able...2021-12-0634 minCommunity SignalAre You Gardening, or Are You Managing Waste?Earlier this month, blogging pioneer Jason Kottke tweeted that “social media would be a better place to connect with people if the folks building and using these services had spent formative time on and taken inspiration from Flickr and MetaFilter instead of 4chan and Reddit. Gardening vs. waste management.” That tweet spoke to Patrick who retweeted it, and that retweet elicited a reply from Lydia Fiedler, community manager for Splitcoaststampers, leading to this episode of the podcast. What do your community members want out of their community? Are you tending a garden that is actively growing t...2021-11-2230 minCommunity SignalCohort-Based Online Communities: Exploitation or Real Connection?If you threw a random group of people together, united primarily by a shared educational goal that they can accomplish with or without the group, and had two weeks to build a sense of community among them, what would you do? That’s what Alex Witkowski spends time thinking about. He’s the community lead for Section4, which offers business courses they call sprints. These sprints are typically around two weeks long and then the experience is over – if you want it to be. If you don’t want it to be, you can continue to benefit from and co...2021-11-0157 minCommunity SignalBuilding a Database of CSAM for AOL, One Image at a TimeIf you work in content moderation or with a team that specializes in content moderation, then you know that the fight against child sexual abuse material (CSAM) is a challenging one. The New York Times reported that in 2018, technology companies reported a record 45 million online photos and videos of child sexual abuse. Ralph Spencer, our guest for this episode, has been working to make online spaces safer and combatting CSAM for more than 20 years, including as a technical investigator at AOL. Ralph describes how when he first started at AOL, in the mid-’90s, the work of findin...2021-10-1857 minCommunity SignalShifting Revel, a Community for Women Over 40, from In-Person to Online OvernightAs community practitioners, we often serve communities that we don’t necessarily belong to. But how would you approach designing a community platform, events, and policies for a demographic that you don’t belong to? Alexa Wahr, the COO of Revel, a community for women over 40, says that she and her co-founder build by putting their community first. “We absolutely listen to our members. We don’t try to pretend like we know what exactly our members are going through or what it’s like to be a woman in their life. That doesn’t mean that we can’t help to build...2021-10-0427 minCommunity SignalHow Telehealth Provides More Efficient Healthcare for Patients and Providers – and the Role Online Communities Can PlayHow did the pandemic impact your relationships with your healthcare providers? Did telehealth enable you to continue seeing or connecting with your providers to receive the care that you needed? In this episode of Community Signal, Denzil Coleman, a telehealth coordinator, developing and maintaining digital health interventions at the Medical University of South Carolina (MUSC) Center for Telehealth, discusses how the adoption of telehealth interactions and practices during the pandemic may lead to continued and more long-term improvements and efficiencies in our healthcare system. Denzil explains that telehealth is “anything where healthcare is being impacted by a...2021-09-2042 minCommunity SignalWhile Making a Mixtape, Asher Roth Built an Online CommunityIn between his three albums, rapper Asher Roth has released several mixtapes, including 2011’s Pabst & Jazz and his The Greenhouse Effect series. The third entry in that series, The Greenhouse Effect Vol. 3, hit streaming services on September 3, 2021. But there’s something about his latest mixtape that makes it unique from every album, EP, and mixtape he’s released so far: It was a collaboration with his online community of fans and supporters. As Asher contemplated making music during the COVID-19 pandemic, he came up with an idea: What if The Greenhouse Effect Vol. 3 was “entirely produced by fan/f...2021-09-0640 minCommunity SignalHere’s How Anti-Vaxxers Are Spreading Misinformation Despite Your Best Moderation EffortsWhat moderation tactics have you used or seen as a mechanism to curtail the spread of misinformation in communities and on social media platforms? Word detection, link blocking, and digital stickers promoting legitimate information sources may immediately come to mind. But what would happen if you ran your moderation tools against URLs shared in link-in-bio services used in your community? Or what if you learned that folks on your platform were using specific codewords to circumvent word detection? Or posting screenshots of misinformation rather than using plain-text? People are getting creative with how they share all types...2021-08-2333 minCommunity SignalFostering Resiliency for Community, Moderation, Trust, and Safety ProsWhen was the last time you mandated that your community, moderation, trust, and safety colleagues schedule time for out of queue activities? When was the last time you led by example and took a break or participated in other wellness activities before you felt burnout? What was the last tool your product team built to help foster resiliency for your moderators? While we can’t mitigate all burnout, in this episode, Patrick and our guest, Adelin Cai, discuss how employee resiliency programs and policies can help you create an all-around safer environment for your colleagues and teams. Tools...2021-08-0939 minCommunity SignalWhat Makes an Online Community a Home?May 21st, 2021 marked 20 years since the launch of KarateForums.com. In this episode of Community Signal, Patrick speaks with five forum members that have been on KarateForums.com for nearly 65 years, collectively. Together, they discuss what keeps them coming back to the community as members, moderators, and martial artists. While each member brings different experiences and background to the community, Bob, Brian, Danielle, Devin, and Noah all cite the quality of the interactions that they’ve had in the community and how it has brought out their skills as community members, teachers, and students of the martial arts...2021-07-1254 minCommunity SignalDismantling the Model Minority Myth and Fostering Safer Communities, One Conversation at a TimeFor this episode of Community Signal, we’re joined by community professionals Jenn Hudnet, Lana Lee, and Phoebe Venkat. They candidly share stories about the impact of racism and stereotypes against Asians, Asian Americans, and Pacific Islanders in their own lives, in the workplace, and in the communities they manage. Jenn, Lana, and Phoebe each had stories to share about their families, the circumstances that brought them to the United States, the racism and discrimination they faced, and the shared generational trauma they’re working through together. “We have to look forward. We’ve got to acknowledge some of the...2021-06-2858 minCommunity SignalHelping Online Community Members Experiencing a Mental Health CrisisCrisis Text Line offers free, 24/7 support via text message to anyone facing a mental health crisis. Some organizations partner with Crisis Text Line to develop co-branded text lines for their community, but starting today, you can make Crisis Text Line part of your policy and response strategy if anyone in your community or on your team shares or shows signs that they’re experiencing a mental health crisis. The other part of your response strategy leverages a skill that you likely practice everyday –– empathy. Becka Ross, the chief program officer at Crisis Text Line, reminds us that “anybody ca...2021-06-1432 minCommunity SignalWhistleblower: Facebook is Allowing Dictators to Mislead Their CitizensLast month, Sophie Zhang, a former data scientist at Facebook, went public as a whistleblower drawing attention to how the company delayed action against or outright ignored manipulation of it’s platform by autocratic leaders and global governments to the detriment of the people of those countries. All work, including community management, requires trade-offs, areas of focus, and prioritization. Our teams and resources allow us to increase our areas of focus and more consistently foster the interactions that our communities exist for. But for an organization with the staff and resources of Facebook, you’d expect the trade-o...2021-05-3138 minCommunity SignalWhy It’s Harmful to Label Community and Community Pros as UnderdogsIf you were designing a curriculum to teach undergrads about community management, what would you cover? Georgina Donahue’s approach in designing such a curriculum for a course at the University of Massachusetts was grounded not only in her experience as a community professional but also in her understanding that as a professor, she was instructing a community of students getting ready to enter the workforce. “Think about the experience of … an undergraduate right now. … How do you really use that course to make your students ready for the workforce and appealing to a hiring manager?” Similar to designing...2021-05-1733 minCommunity SignalLessons from Community Memory, the First Publicly Available Social Media SystemLee Felsenstein’s work in tech and social organizing led to the creation of the Community Memory project, the first publicly available social media system and public computerized bulletin board system. Mr. Felsenstein was also a founding member of the Homebrew Computer Club, and he helped develop the personal computer. So, what was the first publicly accessible computerized bulletin board like? Mr. Felsenstein was less concerned with metrics around volume and recalls more specifically the diversity of interactions that happened through Community Memory. “We found somebody who did some typewriter graphics on it, [using] the teletype to laboriou...2021-05-0344 minCommunity SignalCreator Tools Drive Community Interest and Revenue for Old Call of Duty GamesThe Zombies game mode within the popular Call of Duty video game franchise has created a massive community of fans and players who not only play and connect with the developers, but with each other as they try to discover every aspect of each piece of content released for the game. In two versions of the game, they are even able to create their own content that can be played and shared online with other players. This ability to co-create and remix is the focus of this episode, as it leads to the game being more valuable to a...2021-04-1947 minCommunity SignalBuilding a Financially Self-Sustaining Community of Muslamic MakersIn addition to practicing community management as a profession, many of the listeners, guests, and even members of the team behind Community Signal, manage communities part-time. These might be communities that align with our personal passions or hobbies or communities that exist specifically to help ourselves and others grow. That is exactly the mission of Muslamic Makers. Co-founded by Arfah Farooq, who joins us for this episode, Muslamic Makers is a community of Muslim changemakers who work in the tech industry. This April marks the fifth birthday of Muslamic Makers and Arfah discusses how the community has gr...2021-04-0533 minCommunity SignalHolding Communities for Community Professionals to a Higher StandardThe field of community management is buzzing. We have more tools available to us than ever before and an abundance of communities and resources to connect us with fellow professionals who know our work and want to share knowledge. But what goes into creating inclusive, diverse, and truly open and welcoming spaces for community professionals? Who is given a platform to share knowledge? In this conversation with Faisa Mohamed, co-founder of Somalis in Tech, we broach this topic and how Faisa and her team approached launching Somali Women in Tech. On paper, the approach may sound simple –– Faisa...2021-03-1542 minCommunity SignalFacebook’s Australian News Ban Will Lead to Even More MisinformationWhat would happen if you woke up tomorrow and couldn’t share any news articles on Facebook? How would that impact the communities that you manage or the way you share information with family and friends? What if this ban included information provided by emergency services agencies for things like natural disasters, wildfires, and domestic violence? This situation is not a hypothetical one for Australian users of Facebook. Just last week, after Facebook failed to make an agreement to pay Australian news organizations for linking to their content, the company issued a ban that prevents sharing Australian or international new...2021-02-2244 minCommunity SignalTraumatic Weather Events and Climate Change Denial at Weather UndergroundWhat are the topics of discussion that you would expect to come across in a weather community? Storms, climate change, and forecast accuracy are part of the conversation. As a community strategist at Weather Underground, Michelle Schlachta also encountered stories of people that experienced traumatic weather-related events and sought the community out for education and healing. Those are connections and healing that you can’t build through Google results or a weather forecast app. Patrick and Michelle discuss how Weather Underground provided a platform for weather experts through its blogging community and how new members with questions and l...2021-02-0832 minCommunity SignalRewarding the Local Guides That Make Google Maps More UsefulIf you have ever used Google to look up a restaurant you wanted to eat at or to research before visiting someplace new to you, you’ve probably depended on information contributed by a Local Guide. Traci Cappiello is the program manager at Google that makes sure those Local Guides feel engaged and empowered to provide helpful information to the world. With 100 million people who have contributed through the Local Guides initiative, Traci and her 12 member team focus on the one-to-many interactions that happen on Local Guides Connect, the dedicated community space for those contributors. That includes creati...2021-01-2533 minCommunity SignalWhy Has Clubhouse Been Plagued by Trust and Safety Issues?If you were building a community product, how would you start? Who would you choose as your first hire? What efforts would you make to ensure that the product is inclusive, safe, and well-moderated? In this episode of Community Signal, we’re joined by Danielle Maveal to do a deep-dive on audio-first platforms and specifically, Clubhouse. While every platform and community has moderation issues to work through, Clubhouse has made headlines and Twitter rounds for the lax moderation that has brought anti-Semitism, misogyny, and misinformation to the “stage” on the app. In this discussion, Danielle and Patrick discuss h...2021-01-1145 minCommunity SignalFostering Inclusivity for Neurodivergent Community Members and ColleaguesThere are many different categories of diversity and, as community practitioners, continuously learning about them and questioning our assumptions will only help us build more inclusive communities. In this episode of Community Signal, we’re joined by Wesley Faulkner, a DevRel advocate at Daily, who also advocates for neurodiversity. Wesley and Patrick discuss several ways in which we can build for inclusivity within our products, communities, and teams, all through the lens of specific real-world situations. For example, if we approached writing job descriptions with inclusivity, would terms like “rock star” and “extrovert” still make their way into job desc...2020-12-2138 minCommunity SignalManaging a Community of Safety Professionals During a Global PandemicThis episode marks 5 years of Community Signal! If you tune in, you’ll hear Patrick share a thank you for the incredible guests and collaborators that have helped get us here, in addition to the sponsors and Patreon supporters that have generously supported this work. We’re proud to share the stories and learnings of our peers in the community industry and Patrick, Karn, and myself look forward to speaking to more of you! If you ever have feedback on the show or want to suggest a guest, we’d love to hear from you. Please drop us a line, e...2020-12-0740 minCommunity SignalCan We Help These Experienced Community Pros Find Work?In this episode of Community Signal, Patrick talks to four past guests of the show, Paula Rosenberg, Tim Courtney, Scott Moore, and Daniel Marotta, who are all looking for new full-time career opportunities. We’re hoping that by tapping into the collective power of our listeners, we can help them find their next big thing. We’ve never done this before, and here’s how you can help: First, we hope that you’ll take the time to hear their stories and the work that they’re proud to have been part of. After doing so, if you kno...2020-11-2336 minCommunity SignalThe Community That Teaches Languages and Powers DuolingoAs classrooms have gone virtual and people are spending more time online, Duolingo has seen an influx of students and educators on their platform. Luckily, Duolingo has a structured ambassador program to help those new users find their way and achieve their language learning and teaching goals. Kevin Reaves, a community support specialist at Duolingo, talks extensively about who these ambassadors are, what motivates them, and how they exhibit ownership in areas from forum moderation to event management, course creation, and more. Their program has thousands of volunteer ambassadors and with that, quality assurance protocols to ensure th...2020-11-0944 minCommunity SignalDon’t Miss One-on-One Meetings With Your TeamAt this point, we likely all know someone that has lost their job or had to make budget cuts because of the COVID-19 pandemic. There’s a narrative in the community industry that we must always be communicating the value we bring to the organizations we work for, but it’s also worth saying that community has really showed up to fight back against this pandemic. The work of connecting and creating safe spaces for people (think tenant unions, social justice organizations, voter registration and education efforts, community fridges, I could go on!) is more vital than ever. Ac...2020-10-2635 minCommunity SignalSection 230 and the Freedom to Remove Objectionable ContentSection 230 is a vitally important law for online community builders in the U.S. That’s why we’ve consistently talked about it on Community Signal, and the growing threat to its existence. The volume of legislation being proposed, that would amend Section 230, is increasingly rapidly with 6 bills proposed in September and October alone. These bills will impact online communities small and large – not just Big Tech. Whenever new Section 230 altering legislation is proposed, Jess Miers analyzes it. Jess works as a legal policy specialist at Google, while finishing up a law degree, and she joins th...2020-10-1235 minCommunity SignalBlackPlanet’s Founder on Building Impactful Platforms and Communities“Let the people see what I have seen.” This is what Mamie Till, the mother of Emmett Till, said when she insisted on an open casket funeral for her brutally murdered son in 1955. Photos of Emmett’s disfigured body circulated and encouraged many to join the civil rights movement. Darnella Frazier is the teenager that caught George Floyd’s murder on camera and posted it to Facebook. She later stated “that could’ve been one of your loved ones, and you would want to see the truth as well.” As the video circulated, it inspired protests across th...2020-09-2847 minCommunity SignalIs Your Open Source Project Healthy?When you contribute to open source projects, Dawn Foster makes it abundantly clear that even if “you’re there on behalf of [a] company, you need to do the right things for the community.” In this episode of Community Signal, Dawn outlines the principles that she follows and shepherds as the director of open source community strategy at VMware’s Open Source Program Office. These principles foster projects and communities that are collaborative and encouraging, but of course, it does not always pan out that way. Dawn discusses how documentation and education, having a clear commitment from the company...2020-09-1437 minCommunity SignalThe Toll of Ageism and Abuse on Community ProfessionalsOn Community Signal, we’ve spoken to several professionals that have left the industry for other pastures. While their reasons are never exactly the same, there’s certainly a trend amongst professionals in the industry, particularly women, who bore the brunt of online abuse. As Patrick says in this episode, “if you haven’t received abuse then you’re probably not doing everything you can for your community, that’s just a sad reality. I wish that it wasn’t the case. I wish that you could somehow maintain order without making yourself a target.” In a profession where...2020-08-3157 minCommunity SignalLevel Up Your Community with Amy Jo Kim’s Principles of Game ThinkingAmy Jo Kim‘s work building social systems and online experiences for The Sims, Rock Band, Ultima Online, and the New York Times, to name a few, makes her an industry go-to when businesses and clients have questions about creating engaging experiences for gamers, shoppers, and more. Amy Jo is the author of Community Building on the Web (2000) and Game Thinking (2018). While some think of her as a community professional because of her writing and others know her more for her work in games, Amy Jo sees her work as continuous and intertwined. She was tackling q...2020-08-1751 minCommunity SignalBuilding Inclusive Communities, Workplaces, and an Inclusive ProfessionIf you’re reading this, we’re guessing that you are in the community management profession. Hi, how are you holding up? Between the COVID-19 pandemic, the murder of George Floyd and too many other Black people, ongoing protests for an end to systemic racism and inequality, and a looming presidential election that has a lot riding on it, life has been more challenging than usual, to say the least. And as community managers, we’re at the center of many of these conversations. Whether we’re creating spaces for people to safely discuss these challenging topics, working...2020-08-031h 32Community SignalThe Most Accessible Deserted Island Conference EverHow many virtual conferences and events have you attended recently? Now compare that to the amount of time you’ve spent playing video games during the past few months. Not giving too much away, Patrick and I would probably agree that we’ve spent more time on the latter. With screen time dominating our lives and in-person gatherings largely on hold, how can we rise to the challenge of bringing communities together in accessible, refreshing, and fun ways? In this episode of Community Signal, principal developer advocate Austin Parker shares how he used tools like Twitch, OBS, Discord...2020-07-2036 minCommunity SignalCommunity Management Before Section 230, When You Had to Print Out Every PostSection 230 of the Communications Decency Act has been a frequent topic of conversation on Community Signal. Its existence as we know it seems untenable given Trump’s recent executive order and Joe Biden’s criticisms of it. On this episode, community and social media professional David Flores shares some of the history of how Section 230 came to be. David worked at Prodigy just as they were coming under fire for a post that someone left on one of their message boards. While the initial court ruling went against Prodigy and found that online service providers could be held liable f...2020-07-0647 minCommunity SignalFacebook Promoted Divisive Content to Boost User EngagementFor years, Facebook executives have persistently shut down efforts to make the site less divisive, according to reporting from Deepa Seetharaman and Jeff Horwitz of The Wall Street Journal. As community professionals, we’re tasked with helping people start and participate in conversations that matter to them. We’re often held accountable by “engagement” metrics –– such as the number of people participating in conversations and the sentiment surrounding those conversations. But in this conversation with reporter Jeff Horwitz, you’ll learn that while Facebook obviously wants to gain more attention from users and increase time spent on the platform...2020-06-2231 minCommunity SignalHow HER Puts Its LGBTQ+ Community’s Safety FirstPeople have gotten crafty when it comes to staying connected during this time of social distancing. Zoom calls with family and friends, Animal Crossing weddings, and drive-through birthday parties are just a few of the ways we’re showing up for the people we care about. HER, a dating and social app for LGBTQ+ womxn and queer people, is also doing its part to foster safe socializing for its community. That said, you might say this comes as first nature to HER, because safety has always been a must when it comes to representing and providing a space for thei...2020-05-1837 minCommunity SignalBuilding Community During a Pandemic at Pandora and SiriusXMWe’re several months into the COVID-19 pandemic and the daily loss of lives is still devastating and the longterm effects on our communities and society as a whole have yet to be seen. For many of us, the pandemic has affected our routines, our families, our work, and our livelihood. While some online communities have seen more engagement from community members (I love this story that mentions how Ethel’s Club pivoted from a brick and mortar social club to an online one), we’re also seeing tremendous layoffs across all industries. Amidst all of this and desp...2020-05-0438 minCommunity SignalCommunity Programs for Brands, Ambassadors, and Your TeamNicholas Tolstoshev is talking programs. Brand representative programs, where brands pay you for access to your community. Ambassador programs, where you reward your best contributors. And empathy programs, where you help your coworkers see things from the eyes of your members and customers. This discussion also ends on a note that we probably all need to hear right now, and that’s the importance of leaning on and being honest with each other about our shared challenges of navigating life and work during the pandemic. Nicholas shares how he has worked to start these honest and difficult conv...2020-04-2042 minCommunity SignalManaging Communities of IT Pros and MMORPG PlayersEvery community has its own shared language and for the Spiceworks community, that shared language revolves around IT. Made up of IT professionals and service providers that support them, the Spiceworks community convenes to share their collective expertise and find solutions. In this episode of Community Signal, Sean Dahlberg, director of community at Spiceworks, shares how his team approaches community management and how they ensure that the community continues to offer value to its members, even as the company endures organizational change. Spiceworks was acquired last year by Ziff Davis and co-founder Jay Hallberg rcently announced his resign...2020-04-0644 minCommunity SignalWhen Your First Day as an Online Community Manager is Your First Day at a ComputerAs community professionals, the array of platforms, reading material, conferences, and thought leaders available to us only continues to grow. And if you’ve read or written a job description for a community opportunity recently, you know that there’s often an expectation around technical literacy for everyone in the field. In a time when a lot of our day-to-day takes place in front of a screen, I felt a little punch in the gut while listening to this episode of Community Signal, when I learned that John Coate, an early community manager, had no knowledge of the t...2020-03-0957 minCommunity SignalLEGO IDEAS and the Building Blocks of a Successful Crowdsourcing CommunityEvery company has the challenge of managing how to respond to customer feedback. But what if you’re managing a crowdsourcing community and actively asking people for their ideas and feedback? How do you make sure that every contributor feels seen and respected for their efforts, whether their idea becomes reality or not? These are the questions that Tim Courtney and the team behind LEGO Ideas have tackled. On a previous episode of Community Signal, we spoke to Jake McKee, who helped build LEGO’s first community team. One of the early members of that community was Tim, who...2020-02-2440 minCommunity SignalGoing From Shapeways to Northwestern MutualCommunity pro Andrew Thomas was recruited by Northwestern Mutual while working at Shapeways. On this episode, he talks about what it’s like to go from a 200-person startup to an organization with over 7,500 employees that has been around for over 160 years. With more teammates and internal knowledge comes the added responsibility of continuously learning, introducing yourself to new people, and advocating for your work across the organization. Andrew and Patrick also discuss: The standardization of knowledge management practices How Andrew thinks about self-care and burnout for himself and for his team Getting buy-in and ad...2020-02-1025 minCommunity SignalApplying Agile Product Management Principles to Community ManagementShannon Emery manages both the external customer-facing and internal employee communities at Higher Logic. With so many tasks to manage and two distinct communities to nurture, how is a community professional to focus? Patrick and Shannon’s conversation is about just that –– the strategies and resources that she relies on to stay focused and successfully manage both communities. These strategies include: Leaning on dotted-line team members for support and subject-matter expertise (4:19) Adapting the principles of agile product management to her workflow (20:13) Asking about the bigger picture before accepting new tasks or projects (20:29) Our Podcast is Made Possible...2020-01-2732 minCommunity SignalFrom Engineer to Community Manager to Engineer to Community ManagerAs we’ve shared on many episodes of Community Signal, community professionals come from numerous career paths, educational backgrounds, and areas of interest. In this conversation, Patrick talks with Matt Nevill, customer community manager at Agilent Technologies, about his transition from engineer to community manager. As a one-person community team, Matt discusses how he partners with other teams within his organization to ensure the success of Agilent’s community and gets advice from Patrick on when and how to scale the team. If you’re thinking about how to justify adding another team member or quantifying your communit...2020-01-1352 minCommunity SignalThreats to Section 230 Threaten the Very Existence of Our Communities Section 230 of the Communications Decency Act is a frequent topic of conversation on Community Signal. As Patrick puts it, if you’re a community professional in the United States, “this is the law that places the liability for speech on the author of that speech, not on you as the [community’s] host. It allows you to moderate and remove certain content while not assuming liability for what remains. I like to think of it as the legal basis for our profession in the US, and it is an important legal protection against the wealthy and powerful who would happily...2019-12-2325 minCommunity SignalCrisis Communications for Online CommunitiesData breaches, distasteful ads or marketing campaigns, offensive content left unmoderated for far too long… as community professionals, we’ve studied these situations when they arise and many of us have had to manage such issues in our own communities. In this episode, Patrick and crisis communications expert Kate Hartley discuss examples of micro and macro communications crises and how to best manage them. Kate breaks down the difference between a full blown communications crisis and negative or critical response to a change. “It’s only a crisis if it’s going to stop the community [from] being able t...2019-12-0942 minCommunity SignalMoving a Community for Women Over 40 From Facebook Groups to a Paid Subscription AppIf you’ve ever Googled a medical condition or a new symptom that you’ve experienced you know that the search results leave much to be desired. When Nina Lorez Collins posted about symptoms of perimenopause on Facebook, she saw that many women in her network were looking for a space to talk about the same symptoms that she was experiencing. The conversation flourished into a Facebook group of over 30,000 women looking for answers and support through all stages of menopause and aging. As the What Would Virginia Woolf Do? community (now The Woolfer) continued to grow, it test...2019-11-2535 minCommunity SignalDon't Let "Scale" Get in the Way of Good Community StrategyCommunities are good for business, but are businesses good for communities? This question has come up on the show before, specifically when we spoke to community hosts losing their Yahoo Groups and when IMDb’s message boards were closed and erased. What happens when corporation-led communities are determined to have outlived their usefulness to the corporation, but not to the members? Does this lead to more grassroots-led communities? How will the tools and examples we’ve created serve those grassroots communities? Bailey Richardson, a community professional that helped build Instagram and recently co-authored Get Together, and Patrick address...2019-11-1146 minCommunity SignalAttention Verizon Media: Yahoo Groups Deserves BetterEarlier this month, Verizon Media, the parent to Yahoo, announced that users of Yahoo Groups had until October 28th to continue posting in their groups and until December of this year to archive all of their conversations. After December, 18+ years of conversations will be erased from Verizon Media’s servers and the internet entirely. Obviously, the community is fighting back. Administrators of these groups, most of whom are unpaid volunteers, are working tirelessly to download their data, collect the email addresses of their community members and, in some cases, move people over to a new platform. As com...2019-10-3051 minCommunity SignalHow Community is Funding the Fourth Estate in South AfricaFor communities that come with a membership fee, direct revenue might seem like the top benefit for your company. But the Daily Maverick’s membership program gives them direct access to their most engaged readers, which has created benefits beyond revenue. The Daily Maverick has hired employees through its community, grown new company verticals thanks to the support of its community, and has given readers and writers a way to interact directly with one another about the stories they’re most interested in. Styli Charalambous, the co-founder and publisher of Daily Maverick, also shares the unique perspective of a foun...2019-10-1425 minCommunity SignalThe State of Community Management in GermanyOn this episode of Community Signal, community management consultant Tanja Laub gives a full report on what it’s like to work as a community manager in Germany. And perhaps not too surprising, the experience is not dissimilar to what guests from the United States and other countries have described. Tanja shares a breakdown of community manager responsibilities, typical salaries, and the limitations and opportunities that she’s seen in the field so far. Tanja is also a chairperson for BVCM, an association for Germany community managers, where she has helped develop a certification procedure for community and soc...2019-09-2924 minCommunity SignalHow Gaming Community Knowledge Translates to Other IndustriesOn Community Signal, we talk to community professionals across all industries, from gaming, to healthcare, to photography, and more. And while our respective communities might convene over different topics, the tactics and tools that we employ to foster healthy communities are largely the same. In this episode, Craig Dalrymple shares how his community career started in gaming and how that knowledge has carried him into other industries. Patrick and Craig also get on the topic of customer success, the rise of roles in this space, and how community professionals can have an impact. But no matter what tea...2019-09-1630 minCommunity SignalHeather Champ and the Biggest Threats to Great Online CommunitiesA few weeks ago, the Community Signal team was discussing the upcoming schedule for the show and talking about the then recent news that Ravelry had decided to ban any pro-Trump related content. Community guidelines and how we moderate conversations in our respective communities are frequent topics on Community Signal, and it’s also something that we work on everyday as community professionals. If you’re contemplating new community guidelines, revising your existing ones, or debating a tough moderation decision, this episode has some terrific insights from Heather Champ. Sharing stories from her time guiding community at Flickr...2019-08-051h 01Community SignalThe Loot Chest That Launched a Career in Community ManagementIf you work in games, social media, or community management, then you know that running any communications or programming around conventions like E3 and PAX requires intense planning and coordination. Fresh off of his first on the ground activation at E3, Joe King, social media manager for GameStop, shares the ups and downs of working conventions and of working in games community management. He also shares his strategy for engaging with games communities whether he is walking the convention floor for the first time or covering the event on social media from a remote location. Joe’s care...2019-06-1745 minCommunity SignalHow Online Communities Can Disappear if Section 230 Gets RepealedHow would the internet change if Section 230 of the Communications Decency Act is repealed? For U.S.-based online communities and the professionals that work for them, not for the better. In fact David Greene, senior staff attorney and civil liberties director at the Electronic Frontier Foundation, argues that some websites and communities would disappear altogether. They simply wouldn’t be able to exist with the risk that republishing content could bring. If you want to talk to your colleagues, your community, or your elected officials about how Section 230 protects everyone who uses and works on the intern...2019-05-2038 minCommunity SignalJoin for the Code, Stay for the CommunityWhen did you first realize that community management was an actual job? Many of the guests on Community Signal, including Patrick and this week’s guest, Shreyas Narayanan Kutty, got their start in community management by volunteering for causes or topics that they were passionate about. After building communities as a volunteer for the Mozilla Foundation, Shreyas found himself surrounded by community professionals and realized that he wanted to take his work full-time. Shreyas now manages the developer relations community for CoinList, and with seven years of experience managing communities, he has observed a lot of positive chang...2019-05-0629 minCommunity SignalBuilding and Nurturing Atlassian’s Community Leaders ProgramWhen Trello was acquired by Atlassian, Erica Moss went from being a team of one to a community manager with a supportive and specialized team. With this came the challenge of supporting Atlassian’s Community Leaders program, a group of Atlassian experts that share their knowledge with others. Tasked with taking the community from a Q&A forum to something more, Erica focused on what she thought would keep community members coming back and the “warm fuzzies” that would help community leaders define their tone and new members feel welcome. And while Erica has grown the Community Leaders pr...2019-04-2243 minCommunity SignalHow Front Porch Forum is Empowering the Citizens of VermontFor all of of the convenience and value that tech companies and platforms provide, we’re also starting to see just how much they take away. In this episode, Michael Wood-Lewis, the co-founder of Front Porch Forum, shares how big tech facilitates connections between people, but at both a monetary and social cost. In this episode, Michael and Patrick discuss how tech platforms optimize for engagement, back and forth between their users. But Front Porch Forum optimizes for actual conversations, not just online, but in person around civic engagement, and for things like borrowing a ladder or find...2019-04-0839 minCommunity SignalThe Sunset of Google Plus Communities and the Sunrise of a National Geographic Society CommunityIf you’re working on launching a new community initiative, there are so many case studies, tools, and knowledgeable community professionals to help you along your journey. But what if you’re tasked with sunsetting a community? In this conversation, Patrick and Luke Zimmer, manager of the educator community for the National Geographic Society, discuss both instances. Luke has been tasked with managing the community for educators interested in geography education and after evaluating the limited capabilities of Google Plus, decided to go with a platform that offered more in the way of customization and data ownership. And, p...2019-03-2538 minCommunity SignalThe Role of Credibility in Community ManagementWith a global network of content moderators, it seems that Facebook might be the largest employer of community professionals in the world. But even with these resources, their content moderation practices continue to make headlines. Outsourcing this work barely seems to help Facebook keep up with the volume of content that needs to be reviewed, not to mention the toll that this takes on the often undervalued and underpaid people that are responsible for it. To this Ben Whitelaw, the engagement lead for the Engaged Journalism Accelerator, asks when Facebook is going to start taking bigger risks to solve thi...2019-02-0445 minCommunity SignalHow Data and Teenagers Power the Future of Online CommunityIn 2018, a common thread across Community Signal conversations was knowing how to clearly communicate the success of community across an organization. It’s fitting that for our first show of 2019, we’re joined by Tammy Armstrong, someone who is passionate about using data to solve problems. Tammy and Patrick met on KarateForums.com and from her years as a community member and moderator, she learned a valuable lesson (care of Oprah): “When we know better, we do better.” This lesson carries throughout the entire episode. When we mature and become more empathetic, we become better community members. When we kno...2019-01-0741 minCommunity SignalThreats to Section 230 Should Unleash the Political Power of Community ProfessionalsThis week, Patrick and Scott Moore continue their conversation commemorating three years of Community Signal, touching on a topic that’s important to the work of all community professionals but that doesn’t necessarily get a lot of attention: the laws and regulations that govern our work. You’re probably familiar with GDPR and Section 230 of the Telecommunications Decency Act. And for those of us that are paid community professionals working for established companies, we likely have resources internally that help us address legal concerns. But Patrick also raises the point that many communities are small, run by volunt...2018-12-1739 minCommunity SignalRetaining Talented Community Pros and What Makes a Great Boss? (3 Years of Community Signal)This week, Community Signal proudly celebrates three years of conversations with community professionals. We’re taking this opportunity to talk to Patrick about his experience running the show and giving him a chance to reflect on the state of online community management and how he’s seen it develop over these past few years. We’re also grateful to be joined by past guest, Scott Moore, for this conversation. Combined, Patrick and Scott have over four decades of experience in community and a recurring topic in this conversation is how we can learn from industry veterans and those wh...2018-12-0345 minCommunity SignalHow The New York Times is Building Thoughtful Comment Sections in the Trump EraOver the past few months, Patrick has spoken to several leaders in the world of journalism and for this episode, we’re welcoming back Bassey Etim, community editor at the New York Times. Bassey was originally on Community Signal in December of 2015 and it’s overwhelming to think about how public perception of the media and the Times, in particular, has changed since then. To give you some context, Barack Obama was still in office at the time of that interview and Donald Trump had yet to win a primary. Patrick brings up an important question during this conv...2018-11-1949 minCommunity SignalNews Membership as a Community ModelLocal newsrooms are tasked with representing their local communities and the issues and topics that matter to them. For that reason, it seems especially important for there to be reader advisory boards and feedback loops in place to ensure that the local community can share feedback with the newsroom. But if your newsroom or publication is in a pre-community state, Rebecca Quarl has suggestions on scalable measures that you can take to let your audience know that you value their readership. Rebecca has the unique vantage of having worked across 28 for and non-profit news organizations with the New...2018-10-0834 minCommunity SignalThe Community Manager You Think You Can’t AffordAs community professionals, we have more tools than ever to help us do our jobs. That said, the qualities that make an online community and an online community professional successful are likely largely the same today as they were 10, 20, or even 30 years ago. This episode of Community Signal focuses on those exact qualities and opportunities to delight. If you’re applying for a job in community, Patrick and our guest, Angela Connor, have some tips on standing out [00:30:13]: Point to specific communities that you’ve worked in If you don’t have direct experience in community, start o...2018-09-2445 minCommunity SignalThe State of Online Community as a CareerConsider this episode of Community Signal your community career advisor on speed dial. If you’re looking for a new job, growing your team, or thinking about your career advancement options, Patrick, Daniel Marotta, Jenn Chen, and Marjorie Anderson share great advice and observations from their own career journeys. What skills and experiences created the foundation for your career in community management? [2:04] “If you marry customer service with website release management and content management… those [skills] are the basis for a great community manager.” –@massmarotta “[Don’t] just cut and paste a response from some template...2018-08-2735 min
Community SignalThe Struggle to Ban Alex Jones + Membership Models for News OrganizationsThere’s so much to unpack in this extremely timely chat with Jay Rosen. Jay teaches journalism at New York University and on this episode of Community Signal, he discusses an era of journalism where readers hold the power. The power of choice, the power to talk back to journalists and media organizations, and the power to rally with their fellow readers. And with this shift in power comes a (positive) shift in responsibilities for journalists. Interestingly enough, technology platforms like Twitter, Reddit, Facebook, and YouTube, are being met with similar calls to action and Jay cites their...2018-08-1349 min