Shows
Hospitality Secrets20. Jared Brown & Anistatia Miller: The Adventures That Happen When You Forget To Say NOIn today’s episode I don’t have one surprise guest but two surprise guests and cocktail Hospitality Industry legends Jared Brown and Anistatia Miller
THEY TRACED THE FIRST USE OF THE WORD "COCKTAIL" TO 1798 ON LONDON'S DOWNING STREET. THEY KNOW WHERE THE SAVOY'S HARRY CRADDOCK IS BURIED. THEY DISCOVERED HARRY JOHNSON'S TRUE BIRTHPLACE AND GRAVESITE PLUS KNOW HOW THE BLOODY MARY AND THE RED SNAPPER GOT THEIR NAMES.
The inseparable cocktail couple, Jared Brown and Anistatia Miller, are the directors of Mixellany Limited®, a consultancy and publishing company that specialises in anything and everything to do...2021-04-141h 17
Hospitality Secrets19. Alexey Kostenyuk: Crazy & Experimental JourneyToday's #SurpriseGuest is Alexey Kostenyuk from Kiev, Ukraine who shares his #HospitalitySecrets with us.
Alexey is the Diageo Premium Core Ambassador for Ukraine and an international consultant with ongoing projects in Turkey, Odessa and Kiev. Beside consulting and ambassador stuff, he is working on the opening of his own bar (Angels Bar 🤭) and soon he'll launch his new brand of Lemonades and Sodas.
So, enjoy this episode and find out more of Alexey's secrets about Hospitality.
Cheers!
P.S.
Follow and connect with Alexey:
- Ins...2021-04-071h 00
Hospitality Secrets18. Vlad Gora: INTENSEToday’s #SurpriseGuest is Vlad Gora from Iasi, Romania who shares his #secrets with us.
As a small child, at the family gatherings he was the entertainer. Vlad was the one making everybody laugh, helping his mother cooking and being the host without even knowing it.
After he grew up, he went in a work and travel program where he felt in love with bartending. It only took one SMILE from a couple when he was doing his first cocktail to fall in love with this industry. He felt in love with the idea of be...2021-03-3158 min
Hospitality Secrets17. Mihai Ostafi: Moving Fast To Climb The MountainToday’s #Guest is Mihai Ostafi from London and we’ll discover some #HospitalitySecrets from his fast journey
As a passionate bartender, Mihai is the Head Bartender of the Oriole Bar but he’s doing some many independent projects.
Mihai was born in Romania
His bartender carrier began back home almost 10 years ago in Arad.
After a few years of working as a bartender in his hometown he left and started working for Royal Caribbean Cruise line for 2 years as a mixologist, traveling around the world and working most of the time...2021-03-241h 06
Hospitality Secrets16. Katalin Bene: Emotional Roller CoasterToday’s #SurpriseGuest is Katalin Bene who shares his #HospitalitySecrets with us.
Katalin is a well-traveled hospitality professional, with over 15 years of bartending experience.
She has dedicated her professional life to ensuring guests have amazing experiences in the bars in which she works.
First, she made a name for herself in London, as the Bar Manager of the Gibson Bar, then as Bar Manager of the Voodoo Reyes cocktail bar in Geneva.
She is a creative dynamo, or the “Swiss Tornado”, as some industry peers nicknamed her.
• Falstaff Magazine "Bar Woma...2021-03-171h 15
Hospitality Secrets15. Diego Ferrari: Super LuckyToday’s #SurpriseGuest is Diego Ferrari who shares his #HospitalitySecrets with us.
Mixologist, Author of the World Prized Book “Low Alcohol Cocktails-New Frontier in Mixology “ and Creator of the famous group of Facebook Cocktail Art, the largest photo group of the world’s cocktails, discovering a natural talent in marketing through social networks, where today thousands of bartenders follow him around the world.
Mentioned as #5 in the ranking of the Best Italian Brand Ambassadors in the Italian Bar Awards by Bargiornale in 2019.
In 2020 Drink International Magazine mentioned him as the #83 in the ranking of the 100 World Most Influential Person in the bar...2021-03-1051 min
Hospitality Secrets14. Sean Finter 2.0: OPTIMIZE Is The Focus For 2021Today we have a Surprise Episode!
Sean Finter is the person who influenced my career in so many different ways. That's why I had so many questions to ask him, so we decided to do another episode.
In this episode, Sean goes even deeper and shares some amazing #Secret strategies for running a successful business in Hospitality Industry.
In this episode, Sean shares some secret tools to help you run a world class bar/restaurant, so don't miss it. Click play and enjoy some mind-blowing #HospitalitySecrets.
...2021-03-051h 05
Hospitality Secrets13. Sean Finter 1.0: Failed My Way To The TopToday’s #SurpriseGuest is Sean Finter who shares his #HospitalitySecrets with us.
Sean started working in Hospitality Industry at 13 years old at the Truck Stop in Canada.
In Canada being super cold in the winter, he had a dream job for that age, as a dishwasher, he was staying at heat near the dishwasher, pretty girls and discount at food.
He eagerly worked his way up to bartending in Toronto and then to multi-site management in London, England before landing in Australia. This is where he built his own small empire of eight ba...2021-03-031h 06
Hospitality Secrets12. Kenji Jesse: IKIGAIToday’s #SurpriseGuest is Kenji Jesse who shares his #HospitalitySecrets with us.
‼️ Kenji is a big fan of 80/20 Pareto Principle, so this episode is only 20 minutes of valuable information.
Kenji is a #consultant in the luxury drinks industry with over 19 years experience advising and activating for Global on-trade brands. His work has taken him to over 70 countries, collaborating with some of the largest Alcohol and bar brands in the World such as Diageo Reserve, Monin and Smirnoff. With a focus on Luxury, he has run experiential activation’s from London, New York, Tokyo and Moscow.
His Consultancy, Nomu|Consult, reflects his half...2021-02-2420 min
Hospitality Secrets11. David Rios: DREAM - ENJOY - SMILEToday’s #SurpriseGuest is David Rios who shares his #HospitalitySecrets with us.
With a long history in #HospitalityIndustry , David shares a lot of secrets with us, so this episode is a bit longer that usual (1h 41min).
With a long background as a football player, David started working in the Hospitality Industry as a bar owner. Soon he realizes that there are a lot of things to learn in this industry.
In his first days behind the bar, he was learning how to mix drinks from his guests. They were telling him what to pour. Slowly he felt in love wi...2021-02-171h 41
Hospitality Secrets10. Eddie Rudzinskas - Real-Life Roller CoasterToday’s #SurpriseGuest is Eddie Rudzinskas who shares his hospitality secrets with us.
Eddie is the Founder and the Owner of Cocktails_For_You platform.
Being very passionate about cocktails, he started a personal blog on facebook 9 years ago. He wanted a place where he can share his two big passions: cocktails and photography. Slowly this small passions transformed into his full time work.
Eddie started working in the Hospitality Industry at the age of 17. He worked in all types of bars and restaurants on all positions.
Born in Lithuania, 14 years ag...2021-02-1058 min
Hospitality Secrets9. Vitezslav Cirok - Life is A Ride With No LimitsToday’s Surprise Guest is Viteszlav Cirok who shares his hospitality secrets with us.
I met Vita in the year that I was competing to World Class in 2015, he was representing Czech Republic and he managed to be in the top 6 bartenders in that year in the World Class Global Competition.
Born in a small city, 400 km from Prague he moves to capital and start working in Hospitality Industry. Soon he felt in love with the craft and dedicates all his time and energy in becoming better and better. Slowly he became a bartending legend in...2021-02-031h 09
Hospitality Secrets8. Danil Nevsky - A Man Walks Into a Bar and Discovers the WorldToday’s special Guest is Danil Nevsky who shares his hospitality secrets with us.
‼️ This is a longer episode. Danil had a lot of value to share so we decided to go a bit longer than usual.
Danil began his journey in Hospitality at the age of 15 in Scotland where he started working as a waiter for weddings. Soon he started working as a bartender in different bars (one of the bars he worked for 2 years was in an ex church).
At the age of 22 he was the General Manager in a big club...2021-01-271h 43
Hospitality Secrets7. Nicky Neykov: Hospitality Professional MultitaskerToday's guest is Nicky Neykov, who shares his story of over 20 years in the Hospitality Industry
He started in Hospitality Industry for pocket money but soon he realizes that he can make a career in this industry.
After working as a bartender in many places and being very passionate about this industry, he opens his own bartending school (first serious school in Bulgaria) back in 2003.
Then he moved to Spain where he spent 7 years where he established another bartending school, a bartenders equipment store, lots of bar catering events, consulting, and he opens...2021-01-201h 06
Hospitality Secrets6. Duende Lui: From Jungle to MICHELIN Stars RestaurantsIn this episode Lui Duende is my Guest and he shares his amazing wild journey in the Hospitality Industry.
Born in southern part of Venezuela, raised into the heart of mother nature in Amazonian Forest, at 9 years old he was giving touristic tours in the Canaiama National Park offering native Hospitality.
He felt in love with a woman from Denmark and they move together in Copenhagen where he discover a completely new world.
Hospitality being his passion, he starts working and learning to be a Chef. He studied Gastronomy at the best restaurants...2021-01-131h 34
Hospitality Secrets5. Papadopoulos Aristotelis: First Global Winner of World Class Competition - 2009Today’s guest is Aristotelis who started bartending in 1984, an era with no mobile phones and no internet, just with a book (Mr. Boston: Official Bartender's Guide) and a lot of dedication.
Being very passionate about Hospitality Industry he becomes the co-owner of his own bar in Bucharest, Romania (inspired from Dracula 🧛🏻♂️) in 1991.
Then he starts to participate in cocktail competition, winning some national finals and representing Greece at many Global finals.
In 2009 he is the first winner of Diageo World Class Global Finals and from then he starts a carousel of traveling, judging compet...2021-01-0658 min
Hospitality Secrets4. Marius Gogoasa: 15 Years Of Delivering Trainings and Still Going StrongToday I invited Marius Gogoasa to share some ideas from his loong history in the Hospitality Industry
At the end of 20th century he quits College to take the path of Hospitality. In 1999, at 20 years he opens his own beach bar. After a few years he joins the Marriott team where he learns a lot and soon becomes the bar manager. From that moment his career in this industry it’s getting serious and starts learning from the best people from this industry.
15 years ago he leaves Marriott and starts writing history in the Romanian ba...2020-12-301h 16
Hospitality Secrets3. Tim Judge: Around the WorldToday I invited Tim to talk about his rich history in Hospitality Industry. With around 63 countries under his belt, he studied hospitality in all the corners of the world (except Antarctica) in some of the best bars from some of the most passionate persons from the industry.
Enjoy this episode to find out some of Tim’s projects and secrets 🤓
Cheers! 🥂2020-12-231h 08
Hospitality Secrets2. Mihai Fetcu: From Bellboy to MentorIn today's episode I invited Mihai Fetcu to discuss about the Hospitality Industry from his perspective.
Mihai started working in Hospitality Industry back in 2008 and he started as a Bellboy at a Hotel in Brasov, Romania. Then he was promoted as a Busboy and then he got the role of the bartender in the same hotel. Becoming very passionate about bartending, he started to learn all the secrets of this industry and slowly he becomes a trainer, then a consultant, podcaster, ice master and many more (you'll find in the episode how many things he's doing). I...2020-12-1656 min
Hospitality Secrets1. Biro’s SecretsThe first Guest of this season is Biro Mihai.
In this episode we’ll discuss about Biro’s Backstory, a few of his struggles, persons who inspired him and he will share some valuable lessons for these times to offer Memorable Hospitality Experiences to the Guests.
Cheers!🥂
P.S. If you listen till the end of the episode, you’ll find one Secret about Biro that not many people know 🤭2020-12-0958 min
Hospitality Secrets100. THE ENDWe arrived at the last episode of this season. Today I would like to make a short summary of the topics covered this season, share a few tactics on how can you use this content, I’ll share some lessons that I learned from podcasting everyday for 100 days and I will explain what I will do in the next season of Hospitality Secrets.2020-12-0628 minHospitality Secrets99. Transformational ExperiencesToday we will talk about the different meanings of an experience and how to use them to improve your life skills.2020-12-0527 minHospitality Secrets98. Hold Yourself AccountableIn today’s episode I’ll talk about how I learned to commit and to hold myself accountable for what I wanted to do.2020-12-0426 minHospitality Secrets97. The Four Stages of Learning any New SkillIn this episode I'll talk about one of my biggest passions: learning. I love learning new skills and with each new skill, I’m following the same process2020-12-0325 minHospitality Secrets96. Develop a Growth MindsetIn today’s episode we’ll talk about the differences between Fixed and Growth Mindset and we'll see some tactics to switch from fixed to growth2020-12-0225 minHospitality Secrets95. How to Spark ChangeToday we’ll talk about the 6 sources of influence on human behaviour that can encourage somebody to change... or not2020-12-0124 minHospitality Secrets94. Situational LeadershipToday we'll talk about different levels of maturity that the staff in Hospitality Industry is in and the proper styles of leadership for each of the levels2020-11-3023 minHospitality Secrets93. New Drinks MenuToday we’ll talk about how to plan and create a new drink menu in 8 weeks.2020-11-2922 minHospitality Secrets92. SWOT AnalysisIn this episode I’ll talk about Strengths, Weaknesses, Opportunities, Threats and how can we use them to adapt our strategies to the actual context.2020-11-2823 minHospitality Secrets91. Management StylesIn this episode I’ll talk about the 6 styles of management from which you can develop the management styles best suited for your organization2020-11-2725 minHospitality Secrets90. Drama TriangleIn today’s episode I’ll talk about finding ways to have a Positive Approach to life’s challenges.2020-11-2623 minHospitality Secrets89. STOP Telling Your Staff What To DoIn today’s episode I’ll talk about why it’s important not to tell your staff what to do but coach them instead2020-11-2524 minHospitality Secrets88. Sandwich MethodIn this episode I’ll share a technique to provide feedback in a way that actually give results2020-11-2417 minHospitality Secrets87. How to Run Effective MeetingsIn this episode I’ll talk about ways to organize effective daily and weekly meetings with your team2020-11-2324 minHospitality Secrets86. Effective and Creative BrainstormingsIn this episode I’ll talk about the system that I’m using to generate new ideas using the power of co—creation2020-11-2223 minHospitality Secrets85. Internal HospitalityIn today’s episode we'll talk about the power of a healthy culture inside your team and we'll explore ways to improve it2020-11-2123 minHospitality Secrets84. Pedagogy or Andragogy?In today’s episode I’ll talk about an effective way of training / teaching adults.2020-11-2022 minHospitality Secrets83. Hospitality Intelligence RoadmapIn this episode I’ll share a framework that we used to teach and apply the 7 hospitable behaviours in the Hospitality Industry2020-11-1922 minHospitality Secrets82. No Problem, No BusinessToday we’ll talk about the importance of finding and solving a real problem to transform your business from “nice to have” into a “must have”.2020-11-1823 minHospitality Secrets81. Mission Statement Vs Vision StatementIn this episode we’ll dive deeper into the importance of having a meaningful purpose and an inspiring direction in business2020-11-1721 minHospitality Secrets80. Business PlanIn today’s episode we’ll talk about how to develop a business plan that can attract investors for your idea2020-11-1625 minHospitality Secrets79. Micro-InfluencersIn this episode we’ll talk about how to develop Ambassadors for the ideas, products, services or experiences that you want to bring to the Hospitality Industry2020-11-1516 minHospitality Secrets78. Elevator PitchToday we’ll talk about a fast and effective way to sell your ideas.2020-11-1421 minHospitality Secrets77. StorySellingToday we’ll talk about and a Framework for Selling by telling Stories and how I learned this framework when coronavirus started2020-11-1319 minHospitality Secrets76. Effective Selling in Hospitality IndustryIn this episode we’ll go even deeper into the Selling Process and I’ll share the stages that I discovered to be helpfull for the Front of House employees in the Hospitality Industry2020-11-1224 minHospitality Secrets75. How to SELL your ideasToday I will talk about a subject that I like, Sales and I will share some stories about how I discovered the Persuasive Selling Framework.2020-11-1120 minHospitality Secrets74. What is Net Promoter Score?In this episode we’ll talk about the simple and effective survey that helps you to measure the guest satisfaction.2020-11-1022 minHospitality Secrets73. The Art of DelegationToday we’ll talk about how Delegation helps staff members to be more engaged and satisfied as they feel that their managers trusted them to succeed at the delegated tasks.2020-11-0918 minHospitality Secrets72. Enhance the Staff EngagementIn this episode I’ll share some ideas for speciffic actions that you can take to increase the staff engagement.2020-11-0821 minHospitality Secrets71. Measure the Staff EngagementIn today’s episode we’ll talk about the importance of having (or being) an engaged employee2020-11-0721 minHospitality Secrets70. TEAM DevelopementIn today’s episode I’ll share some stories about the Tuckman’s 4 stages of team effectiveness.2020-11-0621 minHospitality Secrets69. Ten Commandments of EXCELLENT SERVICESIn this episode I’ll share 10 ideas on how to offer Excellent Services to your guests. I would have liked someone to teach me these things when I started working in the hospitality industry, so that I would not have to offer mediocre services to so many guests2020-11-0521 minHospitality Secrets68. Be an Outstanding Waiter part 2In this episode I’ll share the scond part of the ideas that came from the brainstormings that I did with my wife2020-11-0420 minHospitality Secrets67. Be an Outstanding Waiter part 1In this episode I’ll share 15 out of 30 ideas that came from some brainstormings with my lovely wife on How to to improve your waiter skills.2020-11-0321 minHospitality Secrets66. Training, Coaching or Facilitating?In today’s episode I’ll share some of the pros and cons of different teaching methods.2020-11-0219 minHospitality Secrets65. ON- & OFFboardingIn today’s episode I’ll share some examples of the onboarding and offboarding somebody in an experience in order to make it memorable.2020-11-0115 minHospitality Secrets64. JOY Will Take You FurtherIn this episode I’ll share the last step of the “Metrics of Happiness” Framework. We’ll go deeper into my favourite topic... JOY.2020-10-3124 minHospitality Secrets63. LAUGH your way to HappinessToday I’ll share the second step from the “Metrics of Happiness” Framework. I’ll share some stories where Iearned the importance of Laughing2020-10-3022 minHospitality Secrets62. The Power of a SMILEIn this episode I’ll share the first part from a presentation that I delivered one year ago, called “Metrics of Happiness” and I’ll go deeper in the benefits of Smiling.2020-10-2922 minHospitality Secrets61. Learning StatesIn this episode I’ll share the story where I learned about the 4 learning states.2020-10-2818 minHospitality Secrets60. The WOW EffectIn this episode I’ll share some examples of memorable servings that went above and beyond my expectations.2020-10-2717 minHospitality Secrets59. Cocktails Family TreeIn this episode we’ll talk about the importance of the classic cocktails and the history of mixed drinks.2020-10-2623 minHospitality Secrets58. How to Win a Cocktail CompetitionIn today’s episode I’ll share a strategy on how to prepare successfully for a cocktail competition.2020-10-2521 minHospitality Secrets57. How To Create Your Own Signature DrinkIn today’s episode I’ll share the process that I learned on creating new recipes in the least amount of time.2020-10-2421 minHospitality Secrets56. G.U.E.S.T. Experience RoadmapIn today’s episode I invited Preda Bogdan to share some toughts about the Guest Experience in the Hospitality Industry2020-10-2319 minHospitality Secrets55. The Question that changed the way I saw “Work”In today’s episode I’ll share the story where I learned this deep and meaningful question that totally changed the way I was approaching many aspects if my life.2020-10-2213 minHospitality Secrets54. Customer Vs GuestIn this episode I’ll share the story that made me switch my perception about the persons I was serving in the place where I was working.2020-10-2116 minHospitality Secrets53. How to speak so others will listenIn today’s episode I’ll share the story of one of the first Diageo Bar Academy trainings that I delivered where nobody was listening to what I had to say2020-10-2013 minHospitality Secrets52. Genuine HospitalityIn this episode I’ll share a recent lesson that I learned about offering true Hospitality2020-10-1912 minHospitality Secrets51. Growth vs. ContributionIn this episode I’ll share how switching from growth to contribution changed the quality of my life.2020-10-1825 minHospitality Secrets50. Impostor SyndromeIn today’s episode I’ll share some stories where I felt like an impostor and how I learned to overcome the impostor syndrome.2020-10-1722 minHospitality Secrets49. 3 Magic QuestionsIn today’s episode I’ll share the THREE QUESTIONS that helped me to deepen my relationship with my wife. You can use these questions to deepen your connections.2020-10-1617 minHospitality Secrets48. CONNECTION MomentsIn today’s episode I’ll share the story where I learned from Federico Pasian how important is the CONNECTION in the Hospitality Industry.2020-10-1545 minHospitality Secrets47. The Power of a ComplimentIn today’s episode I’ll share the story where I learned how impactful and memorable a Compliment can be.2020-10-1409 minHospitality Secrets46. PRIDE MomentsIn today’s episode I’ll share the story I am most proud of and I’ll talk about the 3rd category of Defining Moments2020-10-1326 minHospitality Secrets45. INSIGHT MomentsIn today’s episode I’ll share one of the biggest Insight Moment from my life. Thank’s to that moment I’m doing what I do today2020-10-1223 minHospitality Secrets44. ELEVATED MomentsIn today’s episode we’ll talk about the first out of the four categories of DEFINING MOMENTS from “The Power Of Moments” book. I’ll also share the story of the most Elevated Experience that I had ever lived.2020-10-1122 minHospitality Secrets43. Peak-End RuleIn this episode I’ll talk about the reason why we remember certain experiences and we forghet others2020-10-1019 minHospitality Secrets42. Peak MomentsIn this episode I’ll shortly explore the concepts from the book “The Power Of Moments” - Chip & Dan Heat.2020-10-0919 minHospitality Secrets41. Here and Now CreativityIn this episode I’ll share the story where I learned how to apply the Rapid-Protyping principle.2020-10-0821 minHospitality Secrets40. How to ENJOY LIFEIn today’s episode I’ll share a painfull story from a very long Roadtrip that I had a few years ago, from which I learned how to be more joyful in day to day life.2020-10-0717 minHospitality Secrets39. Happier RelationshipsIn this episode we’ll talk about the last step of the PERMA model, Relationships. We’ll go through a 3 step framework on how to improve the quality of relationships2020-10-0619 minHospitality Secrets38. Self-EfficacyIn this episode we’ll talk about the Achievement principle from PERMA Model and you’ll find out how can you help yoir staff to believe in their abilities and competences.2020-10-0523 minHospitality Secrets38. MeaningIn this episode we’ll go even deeper into the PERMA concept and we’ll talk about how to find Meaning in what you do2020-10-0422 minHospitality Secrets37. Positive EmotionsIn this episode we’ll go deeper in the P.E.R.M.A. principle and I’ll share a story on how I learned about Positive Emotions by experimenting a cocktail of negative emotions.2020-10-0321 minHospitality Secrets36. FLOW StateIn today’s episode I’ll talk about how I experiemented the Flow State as a bartender and what is the roadmap to be fully immersed in an activity.2020-10-0224 minHospitality Secrets35. P.E.R.M.A. ModelIn this episode I’ll share the story on how I learned about Positive Psychology and how can you use the PERMA model to make your staff and your guests happier.2020-10-0122 minHospitality Secrets34. Extraordinary Experiences MethodologyIn this episode I’ll share some stories from The College Of Extraordinary Experiences on how I learned the 3 golden metods for organizing Extraordinary Experiences2020-09-3021 minHospitality Secrets33. The Key Experience-Design PrinciplesIn this episode I’ll talk about the 5 key principles that you can follow when you want to design a truly memorable experience2020-09-2923 minHospitality Secrets32. The 4 Realms of ExperienceIn this episode I’ll talk about the 4 Es of the experience economy according to Joe Pine and James Gilmore: Entertainment, Education, Escapism, Esthetics.2020-09-2825 minHospitality Secrets31. Experience EconomyIn this episode I talk about the Progresion of Economic Value during history: from Extracting Commodities to Making Goods to Delivering Services to Staging Experiences2020-09-2725 minHospitality Secrets30. The Secret Sauce For A Great PartyIn this episode I’ll share a theory (and a few stories) about how to make a party that is fun and memorable for the guests.2020-09-2622 minHospitality Secrets29. SELL Faster, Better and MoreIn today’s episode I’ll share a few toughts about how to increase your speed by improving your efficiency in the Peak Hours of your business2020-09-2521 minHospitality Secrets28. Improve your Front of House SkillsIn today’s episode I’ll share the framework I learned on how to become a better and more complex F.O.H. employee.2020-09-2419 minHospitality Secrets27. GratitudeLast dimension of Hospitality Intelligence. In this episode we’ll talk about the importance of gratitude.2020-09-2322 minHospitality Secrets26. KindnessSixth out of seven dimensions of Hospitality Intelligence. In this episode I’ll share the story on how I experimented kindness and unkindness when I started working in the Hospitality Industry2020-09-2220 minHospitality Secrets25. EmpathyThe fifth out of seven dimensions of Hospitality Intelligence. In this episode I’ll share the story on how I learned the importance of Empathy in Hospitality Industry.2020-09-2120 minHospitality Secrets24. RespectThe forth out of seven dimension of Hospitality Intelligence. In this episode you’ll find out how to get the Respect you deserve.2020-09-2016 minHospitality Secrets23. FriendlinessThe third out of seven dimensions of Hospitality Intelligence. In this episode I’ll share some ideas on how to create more Regulars, FASTER!2020-09-1918 minHospitality Secrets22. AcknowledgementThe second out of seven dimensions of Hospitality Intelligence. In this episode I’ll share a roadmap on how to improve the first impression that your guests are getting from your business.2020-09-1819 min