Shows
Pax8 Results Selling Framework PodcastBeyond Traditional Prospecting: AI Sales Strategies | Results Selling Framework Podcast Episode 29Are you ready to revolutionize your sales game? In the latest episode of the Result Selling Framework podcast, we dive into how AI is reshaping the way MSPs identify prospects and set appointments. Join Keith Marchiano and Erick Simpson, CEO of Channel Mastered, to learn how MSPs can harness the power of AI for better lead generation and sales outcomes. Don't get left behind - find out how to unlock new revenue streams and enhance your client relationships!
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CONNECT WITH THE HOST
Keith Marchiano | Program Manager - Academy Sales Enablement | Pax8
https://www.lin...
2026-02-111h 00
Pax8 Academy LiveThe Next Generation of Skills that MSPs Need and What Clients Expect in 2026 | Pax8 - Academy Live Podcast Episode 39Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities.
As MSP roles continue to change, clients expect more than reactive support. They want trusted advisors who understand their business, communicate clearly, and guide them through new technologies, including AI driven processes. This video breaks down what the next era of engineering and account management looks like, and why soft skills...
2026-02-1029 minPax8 Academy LiveLeadership in 2026: Developing Future Leaders in the Age of AI | Pax8 - Academy Live Podcast Episode 38What makes someone a great leader in 2025? It is not technical mastery or being the smartest person in the room. In the age of AI, the most impactful leaders are the ones who coach, communicate, and elevate the people around them.
In this episode of Academy Live, Tyler Vallario, Senior Learning Experience Facilitator and Advisor at Pax8, unpacks what leadership really requires today.
🔑 Key Topics Covered
✅ Why leadership skills matter most in the age of AI
✅ How to identify internal candidates with real leadership potential
✅ How leaders can strengthen communication, coaching...
2026-02-0325 minPax8 Academy Live5 Ways AI Can Make an Engineer's Life Easier: Transform Your Ticketing & Triage System | Pax8 - Academy Live Podcast Episode 37AI is changing the game for engineers, but only if you feed it the right data. Are you an MSP and wondering how to implement this in your shop? We’ve got you covered… welcome to Academy Live!
In this episode, Pax8 Senior Executive Coach Rob Hird breaks down his Beyond 2025 Breakout Session: AI and Engineers 101. We’ll explore the 5 Cs of AI adoption: Confidentiality, Compliance, Cost, Capacity, and Capability. So you can roll out AI responsibly, avoid “garbage in, garbage out,” and start seeing real results.
🔑 Key Topics Covered
✅ What AI really is (and isn’t)
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2026-01-2732 minPax8 Academy LiveHow to Sell and Monetize AI Today: Insights from the MIP Playbook | Pax8 - Academy Live Podcast Episode 36In this episode of Academy Live, Chance Weaver, VP of AI Adoption Americas at Pax8, joins the show to break down how Managed Service Providers can evolve into Managed Intelligence Providers (MIPs) and start selling AI today! This episode walks through the frameworks that turn AI from an intimidating buzzword into a revenue-generating reality.
🔑 Key Topics Covered
✅ What is the Managed Intelligence Provider (MIP) Playbook?
✅ How to have real, consultative conversations with customers about AI
✅ How to turn on Copilot Chat for your Customers for FREE
✅ Overview of Pax8’s Guided Growth and Academy enabl...
2026-01-2030 minPax8 Academy LiveHow to Build a High-Performing Remote Team | Pax8 - Academy Live Podcast Episode 35In this episode of Academy Live, we sit down with Dr. Jake Necessary, CISO at StaffDNA, to break down what it really takes to lead high-performing remote teams.
Jake has spent decades thriving as a remote employee, long before remote work became mainstream. Through case study research, he uncovered a major gap in how organizations manage distributed teams. His findings reveal that traditional leadership strategies do not automatically translate into virtual environments.
🔑 Key Topics Covered
✅ Why remote leadership requires intentional design
✅ How systems, tools and clarity replace the physical office
✅ Using OKRs and decis...
2026-01-1328 minPax8 Results Selling Framework PodcastBuilding a Sales Army | Results Selling Framework Podcast Episode 28In this insightful episode of the Results Selling Framework podcast, hosts Keith Marchiano and Dave Cava delve into the essentials of building a successful sales organization within the MSP industry.
They discuss the critical importance of establishing a strong foundation before hiring salespeople, the significance of culture fit in recruitment, and the invaluable role of peer groups in continuous learning. Dave also shares personal stories from his career and life, including the challenges of authoring a book.
Tune in for a blend of practical advice and heartfelt experiences that highlight the path to sales success.
2026-01-1249 minPax8 Academy LivePractical Steps to Succeed with AI | Pax8 - Academy Live Podcast Episode 34AI can feel overwhelming, but it doesn’t have to. In this episode of Academy Live, Rex and Chris sit down with Dave Wiseman, Data and AI Program Manager at Pax8, to unpack what real AI success looks like and how to prepare if you haven’t started yet.
Dave shares practical ways to measure AI outcomes, like efficiency gains, increased profitability, and reduced risk, while offering advice for leaders battling AI fatigue.
🔑 Key Topics Covered
✅ What AI success really means for MSPs and SMBs
✅ How to measure efficiency, profitability, and risk reduction with AI...
2026-01-0632 minPax8 Academy LiveFrom Peer Groups to Profit: How Pax8 Helped Shape PivIT Strategy’s Success | Pax8 - Academy Live Podcast Episode 33What does it really take to grow a successful MSP?
In this episode of Academy Live, we chat with Jeff Wolverton, CEO of PivIT Strategy, to hear his story of transformation, perseverance, and growth. Jeff shares how joining Pax8’s Phoenix Peer Group gave him the foundation to strengthen his MSP across sales, service, and operations. We’ll hear his stories about how the lessons learned (and tough love) from his peers helped him avoid costly mistakes and refocus on profitable growth.
From rebuilding his sales approach with the Results Selling Framework, to shifting strategy away...
2025-12-3035 minPax8 Academy LiveHow to Raise Your Rates: Pricing Strategies for MSPs | Pax8 - Academy Live Podcast Episode 32Pricing isn’t just about numbers — it’s about knowing your value.
In this episode of Academy Live, we sit down with Jonathan Mack, Lead Executive Coach at Pax8, to dive deeper into his Beyond 2025 session: Did You Raise Your Rates?
Jonathan unpacks why 99% of clients accept rate increases, the importance of knowing what level of provider you really are, and how to avoid the most common mistakes MSPs make when adjusting pricing.
🔑 Key Topics Covered:
✔️ Why entering the cycle is critical to long-term success
✔️ The role of investing in your people in pricing...
2025-12-2334 minPax8 Academy LiveFrom Data to Dollars: Using the Portfolio Approach to Improve Margins in Your MSP | Pax8 - Academy Live Podcast Episode 31In this episode of Academy Live, Pax8 welcomes Larry Cobrin, Founder and CEO of MSPCFO, to break down how MSPs can improve profitability by treating their client base like a portfolio. Larry explains the portfolio approach to identifying top and bottom performing clients, digging into why performance varies, and making data-driven changes that improve margins.
🔑 Key Topics Covered:
✅ Treating clients as a portfolio to identify strengths and weaknesses
✅ Basics of agreement pricing and defining value
✅ Using data analysis to improve margins
✅ Turning insights into accountability within peer groups
✅ Real-world impact: how MSPs are reaching...
2025-12-1632 minPax8 Academy LiveHow Pax8 Academy Uses AI Without Losing the Human Touch | Pax8 - Academy Live Podcast Episode 30In this episode of Academy Live, we pull back the curtain on how Pax8 Academy is integrating AI into our training programs while keeping human knowledge and experience at the core. Amanda Glidden shares real examples, including a Synthesia-powered demo, and explains the considerations every business should make before leaning too heavily on AI.
We’ll also explore insights from the Pax8 Agentic Inflection Point Report, why this AI-driven industry shift feels different from past transformations, and how MSPs can position themselves for both the “revolution” and the “evolution” of becoming a Managed Intelligence Provider (MIP).
🔑 Key...
2025-12-0931 minPax8 Academy LiveMeet the Rebels Behind The Athena Rebels Podcast: A New Podcast Challenging Workplace Norms! | Pax8 - Academy Live Podcast Episode 29In this episode of Academy Live, we welcome Pax8 Strategic Consultants Sophie Dowsett Smith and Limara Thorne to celebrate the launch of their new podcast, Athena Rebels. Athena Rebels challenges the status quo. How? By exploring the real issues women face in tech, media and modern workplaces, with Sophie and Limara weaving humor, honesty, vulnerability and lived experience into conversations that challenge, connect and change.
🔑 Key Topics Covered:
✅ What Athena Rebels is and who it is for
✅ Why conversations about women in tech and media still matter
✅ How personal experiences inspired the podcast
✅ Building co...
2025-12-0229 minPax8 Results Selling Framework PodcastThe Art of Hiring Sales Hunters | Results Selling Framework Podcast Episode 27In this episode, Keith Marchiano and Jeremy Nelson discuss the critical aspects of hiring salespeople. Learn how they handled their first sales hires - and why it's so important to have a solid sales process and understanding of your target market BEFORE bringing on a salesperson.
🔑 Key Topics Covered
✅ How to assess your onboarding capacity before hiring.
✅ Why sales skills can—and should—be developed with training.
✅ How sales admins can free up the owner’s time.
✅ Why hiring “experienced” salespeople isn’t always the best choice.
✅ Traits to look for: curiosity, communication, and coacha...
2025-12-0144 minPax8 Academy LiveYour Guided Growth Journey Starts Here | Pax8 - Academy Live Podcast Episode 28What if you had a GPS for growing your MSP? That’s exactly what Pax8 Guided Growth delivers.
Welcome to Academy Live! In this episode, we’re breaking down how Data and AI Guided Growth helps you take control of your journey, so you can stop reacting and start leading. Whether you're just starting to explore AI or ready to bring a data-driven solution to market, we’ll show you how to build confidence, create momentum, and drive real outcomes.
🔑 Key Topics Covered:
✅ What is Pax8 Guided Growth and how it works
✅ How Data and AI Gu...
2025-11-2530 minPax8 Academy LiveMarketing Strategies for MSPs | Pax8 - Academy Live Podcast Episode 27Join us on this episode of Academy Live as we dive into the art of crafting a marketing strategy for MSPs that drives meaningful change and impact. Our guest, James LaVine, shares invaluable insights on how to identify the change you bring and translate it into a powerful marketing approach.
🔎 Key Topics Covered:
✅ The key components of developing a comprehensive marketing strategy
✅ Understanding the impact you aim to make in your target market
✅ Learn how to define a detailed buyer dossier that represents your ideal partner, allowing you to tailor your marketing efforts effectively.
✅ Exp...
2025-11-1848 minPax8 Academy LiveThe Advantages of the Pax8 Marketplace | Pax8 - Academy Live Podcast Episode 26Ready to see the future of the Pax8 Marketplace? 🚀 We've got you covered... Welcome to Academy Live!
From public storefronts designed to attract new customers, to a roadmap packed with innovation, this episode gives you a glimpse at how partners can take real action today to grow faster, connect smarter, and evolve into next-gen providers.
🔑 Key Topics Covered:
✅ Public storefronts: what they are and why they matter
✅ Pax8 Marketplace Enhancements
✅ Actions partners can take right now
✅ Innovation that meets partners where they are
This isn’t just a transaction platf...
2025-11-1127 minPax8 Academy LiveGetting Started with Microsoft Azure | Pax8 - Academy Live Podcast Episode 25Welcome to Academy Live! In this episode, we invite Eliott Chandler and Christopher Kirby to dive into getting started with Microsoft Azure. Through this episode, viewers should walk away with an understanding of Azure's ecosystem and an understanding of how Azure can boost your business.
🔑 Key Topics Covered:
✅ What is Azure?
✅ What is the basic use of Azure?
✅ The value of building an Azure business
✅ Why are partners turning to Azure?
✅ Tips and tricks for building an Azure MSP
✅ Azure Adoption strategies Academy Coaching Webinar.
📌 Check out the Pax8 Academy Azure...
2025-11-0450 minPax8 Results Selling Framework PodcastYour 2026 Action Plan | Results Selling Framework Podcast Episode 26Ready to start 2026 with unstoppable momentum? Join Keith Marchiano and Jeff Weiss as they unpack what it really takes to drive sales success. In this episode, they dive into the metrics that matter, the power of accountability, and how to plan effectively for long-term growth.
Learn how to overcome the biggest challenges of building a sales program and create proactive processes that generate consistent, high-quality revenue. Whether you’re leading a team or selling solo, this conversation will help you level up your sales strategy for the new year.
📘 Want the powerful planner featured in this...
2025-11-0345 minPax8 Academy LiveOptimizing Tax Planning: Strategies for MSP Success | Pax8 - Academy Live Podcast Episode 24Join us for another episode of Academy Live as we dive into the complex world of taxes for managed service providers (MSPs), featuring esteemed guest Bradley Gross. Tax season is coming, so in this conversation we'll explore key considerations and practical tips to help MSPs navigate tax-related challenges and ensure compliance with regulations.
🔎 Key Topics Covered:
✅ Nuances of interstate taxation: Insights into determining when and how sales tax should be applied, particularly in the context of MSP operations spanning multiple jurisdictions.
✅ Preparatory steps MSPs should take before meeting with their accountants: Get prepared for the questio...
2025-10-2857 minPax8 Academy LiveYour MSP Questions, Answered: Stack, Security, Coaching & Community | Pax8 - Academy Live Podcast Episode 23You’ve got questions — and we’ve got answers.
Welcome to Academy Live! In this episode, Rex Frank, Chris Kaiser, and Bessie Nolan tackle the questions they get asked all the time — from how to start your MSP, to building a winning stack, joining peer groups, getting security coaching, and where to find legit business mentorship.
🔑 Key Topics Covered:
✅ How to start and scale an MSP
✅ Pax8 Academy’s new security enablement offerings
✅ The value of Pax8 Peer Groups and how they work
✅ Coaching, mentorship, and frameworks to grow your business
✅ Resour...
2025-10-2128 minPax8 Academy LiveHow MSPs Should Leverage AI | Pax8 - Academy Live Podcast Episode 22Welcome to Academy Live! In this episode, we invite Juan Fernandez, Channel Chief at SuperOps to deep dive into how MSPs should be leveraging AI. Join us for a journey into the future as we discuss how to prepare and evolve in this ever-changing landscape.
🔑 Key Topics Covered:
✅ The future of MSPs and AI
✅ AI Enabled Hardware
✅ How are we using AI in a meaningful way?
✅ How to use AI effectively?
✅ The importance of staying up to date on industry trends
✅ The new modern managed service providers
✅ The 3 Ps: Process, Procedures, and P...
2025-10-1453 minPax8 Academy LiveTop 5 Cyber Insurance Must-Knows for MSPs: Common Exclusions & How to Vet Policy Providers | Pax8 - Academy Live Podcast Episode 21In this episode of Academy Live, we’re joined by Jaime Gonzalez, CISM and Head of Client Partnerships at OttimoCyber.com, to break down how cyber liability works, common misconceptions about policy coverage, and how to approach the conversation with your clients—especially before a breach occurs. If you've ever heard a client say, “I’ve got cyber insurance,” and left it at that, this is a must-watch!
🔑 Key Topics Covered:
✅ What cyber liability insurance really covers
✅ Common exclusions to watch out for
✅ How to spot weak “endorsement” add-ons
✅ Social engineering and other major risks
✅ H...
2025-10-0724 minPax8 Results Selling Framework PodcastSmall Business Security in the Age of AI | Results Selling Framework Podcast Episode 25In this timely Cybersecurity Month episode of the RSF Podcast, host Keith Marchiano sits down with cybersecurity expert James LaVine to tackle one of the most pressing challenges facing managed service providers today: protecting small businesses in an AI-driven threat landscape.
With his unique background spanning 25 years as an MSP owner and military intelligence expertise, LaVine brings a "head on a swivel" perspective to cybersecurity that every MSP needs to hear. The conversation explores how artificial intelligence is fundamentally changing the game—serving as both a powerful shield for defense and a sophisticated sword in the hands of...
2025-10-0640 minPax8 Academy LiveWhy Choose Pax8 Voyager Alliance? | Pax8 - Academy Live Podcast Episode 20Pax8 Voyager Alliance has officially launched! Curious about how the Pax8 Voyager Alliance can fuel your success? We’ve got you covered… Welcome to Academy Live! Craig Donovan, Chief Experience Officer at Pax8 joins us to demonstrate how this innovative partner program is designed to grow with your ambitions, offering a scalable, strategic path to growth and retention with tailored tiers delivering curated enablement, education, and support at every stage of your business journey.
🔑 Key Topics Covered:
✅What is Pax8 Voyager Alliance?
✅The why behind Voyager Alliance
✅What is next for Pax8 Voyager Alliance?
2025-09-3037 minPax8 Academy LiveHow to Leverage Strategic Partnerships: A New Business Model for MSPs | Pax8 - Academy Live Podcast Episode 19In this episode of Academy Live, Zac Paulson, Director of Product and Strategy at ABM Technology Group, shares the compelling case study of how TrueIT launched TruNorth—a new business created by collaborating with MSPs to deliver services beyond the traditional scope. You’ll hear how TrueIT identified unmet market needs, developed unique solutions, and built high-trust relationships with MSP partners to expand service offerings and increase profitability.
🔑 Key Topics Covered:
✅ How to identify and capitalize on market gaps
✅ Creating value-added services through MSP collaboration
✅ Shifting from competition to strategic partnership
✅ Building trust with part...
2025-09-2327 minPax8 Academy LiveData, AI & the MSP Landscape in 2025 | Pax8 - Academy Live Podcast Episode 18Are you ready to elevate your MSP business and mindset? We’ve got you covered… Welcome to Academy Live! Today, we chat with Damien Stevens, the host of the MSP Mindset Podcast: The podcast for MSP owners and CEOs looking to elevate themselves and their MSP by improving their mindset. In this episode, Damien will share his insights from his journey of interviewing the 100 largest and fastest-growing MSPs.
🔑 Key Topics Covered:
✅ Trends from the top-performing MSPs
✅Discover key trends shaping the future of the industry
✅ M&A predictions for MSPs in 2025
✅ Signs your MSP is ready fo...
2025-09-1650 minPax8 Academy LiveInsights from the Top 100 MSPs with MSP Mindset | Pax8 - Academy Live Podcast Episode 17Are you ready to elevate your MSP business and mindset? We’ve got you covered… Welcome to Academy Live! Today, we chat with Damien Stevens, the host of the MSP Mindset Podcast: The podcast for MSP owners and CEOs looking to elevate themselves and their MSP by improving their mindset. In this episode, Damien will share his insights from his journey of interviewing the 100 largest and fastest-growing MSPs.
🔑 Key Topics Covered:
✅ Trends from the top-performing MSPs
✅Discover key trends shaping the future of the industry
✅ M&A predictions for MSPs in 2025
✅ Signs your MSP is ready fo...
2025-09-0949 minPax8 Results Selling Framework PodcastJust Ask, Just Grow: Inside Ascentient’s Sales Process | Results Selling Framework Podcast Episode 24In this episode, join Keith Marchiano for a conversation with Kevin Hughes, Strategic Advisor at Ascentient. They discuss the process of selling IT services, including asking for introductions, planning with the client, and getting decision-makers in the room to avoid stalled deals.
Kevin shares his journey from sales admin to revenue leader, emphasizing relationship-building and leveraging client success stories to drive sales.
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CONNECT WITH THE HOST
Keith Marchiano | Senior Executive Coach | Pax8
https://www.linkedin.com/in/keithmarchiano
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CONNECT WITH THE GUEST
Kevin Hughes | Strategic Advisor | A...
2025-09-0851 minPax8 Academy LiveFinancial Data Done Right: Best Practices to Align with Industry Standards | Pax8 - Academy Live Podcast Episode 16Are your financial statements set up for success? 📊 In this episode of Academy Live session, we’re breaking down best practices for organizing your financial data to align with industry standards.
Join Chris Brown, Executive Coach at Pax8, as he walks you through:
✅ Why structuring financial data by Business Units matters
✅ How to allocate fully loaded labor costs for accurate margins
✅ Creating reports to track Product & Service Gross Margins
✅ The key financial metrics you need to make data-driven decisions
📌 Whether you’re a finance professional or an executive looking...
2025-09-0224 minPax8 Academy LiveHow To Prepare for a Conference | Pax8 - Academy Live Podcast Episode 15Planning to attend an upcoming conference? We’ve got you covered… Welcome to Academy Live!
Join Bessie as she walks through key strategies to help you get the most out of any conference experience. In this episode, we’ll cover everything from choosing the right conference to attending, to tips for travel, and how to maximize networking and learning opportunities.
🔑 Key Topics Covered:
✅ How to choose the right conference for your goals
✅ Travel tips for a seamless experience
✅ Goal setting to stay focused during the event
✅ Networking strategies to bui...
2025-08-2641 minPax8 Academy LiveProfessional Development for Every Role at Your MSP | Pax8 - Academy Live Podcast Episode 14Not sure which professional development path is right for your role? We've got you covered... Welcome to Academy Live!
In this episode, Bessie breaks down the ideal learning paths tailored to your specific role within your company. Whether you’re a service manager, engineer, project manager, or in sales and marketing, discover the exact Pax8 Academy courses you should take to boost your skills and advance your career. Bessie will also guide you through the recommended order of these courses, ensuring you have a clear and structured roadmap for professional growth.
🔑 Key Topics Covered:
✅ Learnin...
2025-08-1946 minPax8 Academy LiveHiring in 2025 | Pax8 - Academy Live Podcast Episode 13The hiring landscape is evolving, and staying competitive in 2025 which means companies need to have a solid recruitment strategy. Don’t know where to start? We’ve got you covered… welcome to Academy Live! In this episode, we’ll break down the key elements of attracting and retaining top talent, while also optimizing your hiring process.
🔑 Key Topics Covered:
✅ Creating a strong job brief
✅ Salary Benchmarking
✅ Demographic audits
✅ Crafting clear and inclusive job titles
✅ How to avoid common pitfalls in the hiring process
✅ How to position your jo...
2025-08-1227 minPax8 Academy LiveHelping MSPs Run Profitable Businesses | Pax8 - Academy Live Podcast Episode 12Running a profitable MSP business isn’t just about great service—it’s about strategy. In this episode of Academy Live, we’re joined by one of the industry’s most experienced MSP authorities, Erick Simpson of Channel Mastered to break down the key elements that make up MSP profitability.
🔑 Key Topics Covered:
✅ Strategies for running a profitable MSP business
✅ The importance of pricing and cost management
✅ Maximizing margins and operational efficiency
✅ How to create long-term financial sustainability for your MSP
✅ Insights from the MSP Chat Show
...
2025-08-0530 minPax8 Results Selling Framework PodcastHow Sales, Community, and Reinvention Drove iTech’s Success | Results Selling Framework Podcast Episode 23Dive into the latest episode featuring an insightful conversation with Brian Weiss, CEO of iTech, where we explore the entrepreneurial journey, the evolution from personalized tech services to embracing industry-wide frameworks, and the profound impact of community engagement.
Tune in for a thought-provoking journey through pivotal milestones—like iTech's 20-year anniversary, the adoption of the Results Selling Framework, and the importance of continually reinventing business strategies - and delve into challenges of rural tech business growth, the significance of adopting off-the-shelf solutions, and the crucial transition from self-developed tools to process-driven workflows.
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2025-08-0441 minPax8 Academy LiveAll About Dynamics 365 Business Central | Pax8 - Academy Live Podcast Episode 11In this episode of Academy Live, we are talking all about Dynamics 365 Business Central with special guest Robert Pope, the VP of Business Applications at Pax8. Learn how this all-in-one business management solution can streamline your operations, enhance productivity, and drive growth for your business.
🔑 Key Topics Covered:
✅ Overview of Dynamics 365 Business Central
✅ Key features and benefits for businesses
✅ Why choose Business Central over QuickBooks?
✅ AI Infused Dynamics 365 Business Outcomes
✅ Launchpad for MSPs
✅ How to get started with Business Central
✅ Transitioning to and succeeding with t...
2025-07-2931 minPax8 Academy LiveFuel Your Growth with Pax8 Academy | Pax8 - Academy Live Podcast Episode 10Ready to take your business to the next level? We’ve got you covered… Welcome to Academy Live!
In this episode, we dive into all that Pax8 Academy has to offer, giving you the tools and support you need to propel your MSP forward. From on-demand learning to expert business coaching, discover how Academy helps you sharpen your skills and grow your business in today’s competitive landscape.
🔑 Key Topics Covered:
✅ On-Demand Learning: Access training when it suits you
✅ Business Coaching: Work one-on-one with seasoned MSP coaches
✅ Peer Groups: Learn from other MSP leaders in...
2025-07-2246 minPax8 Academy LiveFrom Startup To Scale-Up | Pax8 - Academy Live Podcast Episode 9Are you working in your company, but not on your company? We've got you covered!
Welcome to Academy Live! In this episode, we chat with Oli Thordarson, President & CEO of Alvaka, to explore the critical steps in growing and maturing your business.
🔑 Key Topics Covered:
✅ The importance of focusing on your value proposition over just your tools
✅ Crafting a forward-looking org chart that supports growth
✅ Identifying and developing key talent for the journey ahead
✅ The importance of SEO and a strong marketing program for sustainable growth
✅ Evaluating your gross margins and m...
2025-07-1546 minPax8 Academy LiveThe Best of Copilot | Pax8 - Academy Live Podcast Episode 8Welcome to Academy Live! In this episode, Brittan Trembley Benton joins us to chat about the best of Copilot.
🔎 Key Topics Covered:
✅ What is Copilot?
✅ Key Features of Copilot
✅ How to Use M365 Copilot
✅ Is Copilot Worth the Hype?
✅How Should MSPs be leveraging Copilot?
👥 Join us as we navigate the intricacies of M365 Copilot, empowering MSPs to leverage the latest technologies and security measures to drive business growth and resilience in today's digital landscape.
🗓️ This episode was previously streamed on Youtube on 04/30/2024
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CONNECT WITH THE HOSTS
Re...
2025-07-0857 minPax8 Results Selling Framework PodcastImprove Your Marketing & Sales by Talking to ALL the Right People | Results Selling Framework Podcast Episode 22We all know the importance of speaking to the right contact when selling - but are you talking to ALL the right contacts?
Join Keith Marchiano and Pete Busam as they explain how to connect with multiple buyer personas within your target client profile.
Learn about the significance of brand recognition and how to complement your relationship-building sales skills with finely honed marketing strategies to propel your sales to the next level.
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CONNECT WITH THE HOST
Keith Marchiano | Senior Executive Coach | Pax8
https://www.linkedin.com/in/keithmarchiano
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2025-07-0747 minPax8 Results Selling Framework PodcastPreparing for Beyond, Embracing AI, and Busting Through Your Next Plateau | Results Selling Framework Podcast Episode 21In this episode, Keith Marchiano interviews Rex Frank, a visionary in the MSP space and VP of Academy at Pax8. They discuss the evolution of the IT services industry, the importance of attending industry events, and the future of AI in the MSP realm.
Rex shares his journey from technician to service executive and the lessons learned along the way.
Learn about the origins of Academy and how enablement is key to adapting in a rapidly changing technological landscape.
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CONNECT WITH THE HOST
Keith Marchiano | Senior Executive Coach | Pax8
https://www...
2025-07-0236 minPax8 Academy LiveMaximizing Account Management Efficiency | Pax8 - Academy Live Podcast Episode 7🗓️This week on Academy Live we will delve into the intricacies of account management for MSPs. Join our esteemed special guest Zac Paulson from ABM Technology Group, as he unravels the secrets to optimizing your account management processes.
👤 Zac Paulson brings his wealth of experience from ABM Technology Group to the forefront, sharing invaluable insights on how to enhance efficiency and productivity in account management. Learn firsthand from Zac as he explores the critical components of effective account management, including fostering better client relationships.
💻 At ABM Technology Group, Zac and his team are dedicated to providing r...
2025-07-0155 minPax8 Academy LiveMastering Microsoft NCE | Pax8 - Academy Live Podcast Episode 6⚙️ Ready to elevate your business operations with Microsoft NCE? In this week's episode of Academy Live, we unpack the power of Microsoft's New Commerce Experience (NCE) platform, delving into what it is, why it's crucial, must-know updates, and how to harness its full potential for your business success.
🌐💻 🌟 What is Microsoft NCE? Get a comprehensive understanding of Microsoft NCE and how it reshapes the customer experience landscape. From streamlined workflows to enhanced collaboration, discover the core elements that make NCE a game-changer for businesses of all sizes.
🔑 Why is it Important? Explore the significance of adopting Microso...
2025-06-2449 minPax8 Academy LiveGoal-Setting Mastery | Pax8 - Academy Live Podcast Episode 5Welcome to this week's episode of Academy Live where we will explore the world of business success strategies. 🎯✨
Let's learn the nuances and commonalities between Goals, Rocks, OKRs, and the famed SMART Goals framework. Discover why goals are the compass of leadership, steering both companies and employees toward greatness. Uncover the pivotal role they play in shaping the future. Explore the crucial elements of success planning: the 'Why,' 'When,' and 'What' that form the backbone of strategic planning for unparalleled achievements.
Unravel the mystery of aligning goals and tackling dependencies head-on. Master the art o...
2025-06-1750 minPax8 Academy LiveSecurity as a Lifestyle for MSPs | Pax8 - Academy Live Podcast Episode 4Security isn’t just a mindset—it’s a lifestyle. In this episode of Academy Live, hosts Rex and Bessie are joined by Pax8 executive coaches James LaVine and Rich Richardson to explore what it means to embrace a security lifestyle as an MSP.
🔑 Key Topics Covered:
✅ The origins of Pax8’s Security Program
✅ What makes security coaching unique
✅ The "lifestyle" approach to security for MSSPs
✅ How to guide clients to adopt secure practices
✅ Common misconceptions about security programs
✅ Long-term business benefits of security coaching
📌Discover how focusing on managing risk and embedding security practices into daily operations can create a lasting impact on your bus...
2025-06-1024 minPax8 Academy LiveSales Guidance for MSPs | Pax8 - Academy Live Podcast Episode 3Welcome to Academy Live, the show that brings you the latest insights and strategies on personal and professional development! In this episode, we'll discuss how sales people are trained, not born.
🔑 Key Topics Covered:
✅ Learning Curves in Sales
✅ Characteristics That Make a Good Sales Person
✅ Selling to Your Perfect Client
✅ What are the biggest takeaways that partners have from the perfect client course?
✅ How do you present all your value in your sales pitch?
✅ What are the common mistakes that partners can make the biggest improvem...
2025-06-0349 minPax8 Academy LiveResults Selling Framework for MSPs: Improve Your Sales Approach Today! | Pax8 - Academy Live Podcast Episode 2This week on Academy Live, Rex, Bessie and Chris invite on 'Sales Pitch' host, Keith Marchiano to discuss MSP selling strategies, Academy courses to help you elevate your sales skills and start discussing the Result Selling Framework, which is an upcoming course that will be a comprehensive guide to help MSPs shift their mindset from selling to solving problems for clients.
This week will cover topics such as the common approach of MSPs, an overview of the result selling framework, metrics and measurement, changing mindset and approach, challenges faced by MSPs, and addressing MSPs’ sales struggles. MSPs of...
2025-05-2753 minPax8 Academy LiveWelcome to Academy Live! | Pax8 - Academy Live PodcastWelcome to Academy Live, the show that brings you the latest insights and strategies on personal and professional development! In this episode, we'll introduce you to our amazing hosts, Rex Frank, Chris Kaiser, and Bessie Nolan while they share their real world experience with you. Then they'll dive into the details of our flagship educational program within Pax8 Academy with Craig Donovan. If you're looking for a structured, results-driven approach to learning and growth, you've come to the right place. Our program is designed to help you achieve your goals and unlock your full potential, no matter what field...
2025-05-1645 minPax8 Results Selling Framework PodcastSelling AI Preparedness & Cybersecurity | Results Selling Framework Podcast Episode 20In this episode of the Results Selling Framework podcast, Keith Marchiano and James LaVine explore how MSPs can effectively sell cybersecurity solutions, the importance of understanding AI integration, and the need for a solid security framework to protect clients from emerging threats in both spheres.
AI readiness is critical for MSPs, and cybersecurity controls are the key tool to ensuring your clients are safe as they explore the new landscape. Learn how education is the solution to a significant vulnerability in cybersecurity - people - and how stories can be your secret weapon to landing the sale.
2025-05-0543 minPax8 Results Selling Framework PodcastBalancing Automation & Trust: Implementing AI in Sales | Results Selling Framework Podcast Episode 19Join Keith Marchiano and Jonathan Cox as they dig into the future of automation and AI in sales.
Learn why having a solid sales process before implementing tools is non-negotiable and how the balance between automation and the human touch in sales interactions can set you apart.
In the face of the golden opportunity of AI, it's pivotal that we understand the importance of building trust through meaningful conversations in sales, leveraging technology for efficiency, and the necessity of defining processes before automating tasks.
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2025-04-0743 minPax8 Results Selling Framework PodcastWhitespace Analysis - Using Sales to Solve Client Problems | Results Selling Framework Podcast Episode 18In this engaging podcast episode, Keith Marchiano and Maria Armstrong discuss the unique challenges and experiences of women in sales. Maria shares her journey into sales, the importance of empathy, and the generational shifts in perceptions of women in the industry.
Discover strategies for MSPs to generate quick wins by analyzing client needs and engaging in effective communication. You will hear how to grow your business by having meaningful conversations with your clients and learn how you can start educating clients about security and discover the importance of regular check-ins to find that valuable whitespace and ensure...
2025-04-0154 minPax8 Results Selling Framework PodcastEmbracing Your Strengths - Women in Sales | Results Selling Framework Episode 17It's Women's History Month! Keith Marchiano and Jennifer Evans, Operations Solutions Consultant 4 at Pax8 are here discuss the ongoing challenges women face in the sales industry.
Join them as they explore the advantages and disadvantages women encounter in sales roles and share personal stories of overcoming obstacles - all while maintaining that important work-life balance needed to thrive in the sales profession.
Learn about the importance of active listening and empathy in building client relationships, and how continuous learning can be the key to growing your own career.
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2025-04-0135 minPax8 Results Selling Framework PodcastBuilding Sales Skills | Results Selling Framework Podcast Episode 16In this episode of the Results Selling Framework podcast, Keith Marchiano and Chris McDonell discuss the essential skills needed for sales success - active listening, effective communication, and a structured onboarding process as well as the significance of emotional intelligence and genuine communication in building relationships with prospects.
They explore the role of sales leaders in coaching and developing their teams, the impact of post-COVID dynamics on sales strategies, and the necessity for continuous improvement and adaptability in using technology for sales interactions.
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Keith Marchiano | Senior Executive Coach...
2025-04-0144 minPax8 Results Selling Framework PodcastSetting Sales Resolution Goals | Results Selling Framework Podcast Episode 15In this episode, Keith Marchiano and Jake Gipson discuss the importance of setting clear and attainable sales goals for the new year, emphasizing the need for consistency, accountability, and strategic planning for driving growth in sales.
Jacob Gipson is the Manager of Enablement Programs at Pax8, where he leads initiatives that empower sales teams and partners to achieve their goals through tailored enablement strategies. With a strong background in sales methodologies like Command of the Message and a proven track record in driving programs like Good2Gr8, Jacob focuses on simplifying processes, fostering collaboration, and delivering measurable...
2025-04-0132 minPax8 Results Selling Framework PodcastPax8 Academy's Annual Sales Action Plan | Results Selling Framework Podcast Episode 14Join Keith Marchiano, Senior Executive Coach at Pax8 Academy, and Jeremy Nelson, Sales Coaching Manager at Pax8, as they dive into the crucial steps for planning new managed recurring revenue in the upcoming year. With Jeremy's extensive experience in running MSPs and sales, this episode is packed with valuable insights on setting clear goals and key performance indicators (KPIs) to achieve an impressive 20% annual growth in managed services.
Get ready for an engaging and informative conversation that will leave you inspired and motivated to reach new heights of success in 2025. Whether you're a seasoned professional or just...
2025-04-0148 minPax8 Results Selling Framework PodcastEscape the Blame Game - Building a Successful Ops/Sales Partnership | Results Selling Framework Podcast Episode 13Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, we delve into the world of sales and leadership. Sara Ehrich shares her incredible journey from office manager to Chief Operations Officer of an MSP.
She and Keith discuss the importance of a sales playbook, role-playing scenarios, and key metrics for sales success.
Learn about the significance of celebrating sales wins as a team and gain valuable tips for leading and developing salespeople!
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Keith Marchiano | Senior Executive Coach...
2025-04-0140 minPax8 Results Selling Framework PodcastDo Your Prospects Care About Cyber Security? | Results Selling Framework Podcast Episode 12Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
This week, Michael L. Giuffrida, the President at Kyber Security teams up with Keith to discuss his journey from IT engineer to business development expert, offering insights into building a positive sales mindset and the importance of reducing risk through cybersecurity.
They discuss strategies for qualifying prospects, uncovering buyer needs, and overcoming obstacles in selling security solutions. Tune in for practical tips, engaging role-plays, and expert advice on protecting businesses from cyber threats.
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Keith M...
2025-04-0152 minPax8 Results Selling Framework PodcastPick a Framework, Not a Tool: The Value of Being a Trusted Prescriber | Results Selling Framework Podcast Episode 11Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode Matt Lee, the Security & Compliance - Senior Director at Pax8, joins Keith to explore the art of selling cybersecurity services by positioning yourself as the expert.
Learn how to build lasting client relationships by focusing on frameworks and strategies rather than just showcasing tools.
Discover the key to becoming a trusted prescriber and elevating your sales approach.
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CONNECT WITH THE HOST
Keith Marchiano | Senior Executive Coach | Pax8
https://www.linkedin.com/in...
2025-04-0154 minPax8 Results Selling Framework PodcastProspecting for MSPs that ACTUALLY Work | Results Selling Framework Podcast Episode 10Join us in this insightful episode as Keith Marchiano sits down with Conor Geiger, Sales Manager at Creative Computer Solutions, an MSP based in Vancouver, Washington. Together, they dive deep into the art of prospecting and share actionable tips to help you create familiarity and spark curiosity with potential clients.
Understanding the challenges that come with prospecting, Keith and Conor discuss proven strategies to establish a connection with prospects, even before the first conversation. They explore techniques that go beyond the basics, helping you to stand out in a crowded market and turn cold leads into warm...
2025-04-0143 minPax8 Results Selling Framework PodcastThe Art of Attraction: Marketing vs. Prospecting | Results Selling Framework Podcast Episode 9Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, James LaVine joins Keith to dive deep into the nuanced world of attracting clients. The two will explore the strategic approaches that separate marketing from prospecting, yet show how they can complement each other to create a powerful client acquisition strategy.
Whether you're a seasoned professional or just starting, this episode is packed with actionable insights and expert advice to help you master the art of attraction.
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Keith Marchiano | Seni...
2025-04-0138 minPax8 Results Selling Framework PodcastThe RSF Discovery Guide | Results Selling Framework Podcast Episode 8Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
This episode will show you how to use our Discovery Guide template to collect all the data you have gathered up to this point into an organized form to help make your sales process clear and concise.
The last thing you want is for all your valuable information to be scattered to the wind - you wouldn't want to lose some critical piece of information that could be the missing key to what the buyer is truly looking for... Let's make sure...
2025-04-0137 minPax8 Results Selling Framework PodcastProve It - Telling Stories | Results Selling Framework Podcast Episode 7Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, we delve into the art of leveraging proof points to not only support your sales narrative but also to convincingly demonstrate your ability to meet and exceed client expectations.
You will learn to craft compelling proof points that resonate with prospects and provide verifiable evidence of your past successes.
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Keith Marchiano | Senior Executive Coach | Pax8
https://www.linkedin.com/in/keithmarchiano
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CONNECT WITH GUEST
Jeremy Nelson...
2025-04-0135 minPax8 Results Selling Framework PodcastArticulating Value | Results Selling Framework Podcast Ep 6Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
On this episode, we focus on effectively communicating the unique value of your business. You'll learn to align with your prospect's decision criteria and empathetically connect, akin to a trusted guide.
As we continue to explore the power of utilizing the Pax8 Results Selling Framework, it is critical to understand how you will explain to the prospect in clear and simple language as to why you are the best and only option for them.
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2025-04-0141 minPax8 Results Selling Framework PodcastUnderstanding the Prospect Buying Process | Results Selling Framework Podcast Episode 5Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, Keith teams up with James LaVine to discuss the topic of understanding the prospect buying process.
Understanding the Prospect Buying Process is a key part of the Pax8 Results Selling Framework program. In this episode, we'll focus on practical skills needed to navigate the buying process effectively. You'll learn how to understand your prospects' thinking, recognize their decision-making journey, and respond with tailored solutions.
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Keith Marchiano | Senior Executive Coach | Pax8
2025-04-0135 minPax8 Results Selling Framework PodcastUncovering Prospect Needs | Results Selling Framework Podcast Episode 4Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, Keith teams up with Jeremy Nelson to discuss the topic of uncovering prospect needs.
Come along and take a deep dive into the world of your buyers' needs within the context of the Results Selling Framework. As we explore this topic, you'll learn the crucial skills of refining your mindset, fine-tuning your language, and mastering the art of discovery questions. We'll help illuminate the path to your Buyer's true needs and the positive business outcomes th...
2025-04-0142 minPax8 Results Selling Framework PodcastUnderstanding Buyer Personas | Results Selling Framework Podcast Episode 3Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, Keith teams up with James LaVine to discuss the topic of understanding buyer personas. You've netted a lead or a referral, initiated contact, and started to establish a connection by attentively listening to your prospect's issues. It's tempting to think a sale is near, especially when you're confident that your solution fits their needs and budget perfectly. However, there's a snag: the buyer may only be presenting surface problems, not the underlying issues. If you hastily pitch your solution without deeper...
2025-04-0133 minPax8 Results Selling Framework PodcastIntro to the Results Selling Framework | RSF Podcast Episode 2Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, Keith teams up with Jeremy Nelson to introduce us to the Results Selling Framework. Consider the daily grind of managing your service business - the expectations of seeing a significant ROI, and the fatigue that sets in when yet another sales pitch sounds like it's being spoken AT you instead of TO you. It feels as though the emphasis is more on closing the sale rather than truly understanding and addressing your unique challenges.
So let’s not do th...
2025-04-0132 minPax8 Results Selling Framework PodcastWhy Use the Results Selling Framework? | Results Selling Framework Podcast Episode 1Join Keith Marchiano, Senior Executive Coach for the Results Selling Framework (RSF) podcast.
In this episode, Keith teams up with James LaVine to discuss the topic of "Why Use the Results Selling Framework?"
The RSF is a foundation to enhance your engagements with potential prospects and existing clients. It's a strategy that can revolutionize your MSP's sales approach and help you connect with the buyers you will engage with and to understand the problems their business faces.
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Keith Marchiano | Senior Executive Coach | Pax8
https://www.link...
2025-03-2639 min
Pax8 TSP TalkTSP Talk Ep55. Privacy Laws: What Small Businesses Need to KnowJames Davis the Director of the Pax8 Academy in Asia hosts Mel Story from Pax8 to discuss the upcoming Privacy Acts in Australia and how Privacy Acts impact partners and their clients around the region.
Mel talks us through the key considerations and the need for us to be on top of legislation so that we can help our clients. She shares with us how to understand and share complex information like this so that we can grow and positively impact people.
2024-07-2339 minPax8 TSP TalkTSP Talk Ep14. Expanding Into New MarketsJames Davis the Director of the Pax8 Academy in Asia hosts Brendan Ritchie from Lightwire to discuss what it takes to expand into a new market
Brendan talks us through the mistakes that were made and what he would do differently from the lessons he learned. He talks us through what was successful so we can be successful in our expansions.
2024-05-0141 minPax8 TSP TalkTSP Talk Ep46. Elevate Your Conversations to the C-Suite and Board LevelsJames Davis the Director of the Pax8 Academy in Asia hosts Danni Munro Australian Country Manager from Pax8 to talk about what C-Suite staff and Board members need from you as a Technology Partner
Danni shares her experience selling and working with C-Suite staff and Board members giving us practical examples on how to present the right level of information to get decisions made
2024-03-1339 minPax8 TSP TalkTSP Talk Ep42. The Importance of Measuring Your Client ExperienceJames Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience
Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve your engagements from Clients. He helps us understand what good looks like and what people do to achieve that.
2024-02-1437 minPax8 TSP TalkTSP Talk Ep41. Elevating Your Business With Vendor/Disti PartnershipsJames Davis the Director of the Pax8 Academy in Asia hosts Desmond Russell from Partner Elevate to talk through the opportunities that are created through partnerships with Vendors and Distributors
Des explains how we are more in control of our destinies than we think we are. He outlines how Vendors and Distributors look at their Partner bases and provides us with a framework to position ourselves that not only enable us to grow through Partnerships, but give us more understanding of our own businesses to make the right decisions.
2024-02-0747 minPax8 TSP TalkTSP Talk Ep40. Growing and Nurturing Young TalentJames Davis the Director of the Pax8 Academy in Asia hosts Dan Brockwell from Earlywork to talk through the opportunities and challenges of Gen Z staff
Dan challenges us on our misconceptions of the youngest generation in our workforce and helps us understand how to set them up for success in our businesses.
2024-01-3143 minPax8 TSP TalkTSP Talk Ep39. Cyber Insurance from a Client's PerspectiveJames Davis the Director of the Pax8 Academy in Asia hosts Andrew Brett from Infosure to talk through cybersecurity insurance from a client's perspective
Andrew shares with us insights on to why cybersecurity insurance uptake is so low, what is happening in the industry and how you can better leverage a specialist insurance broker to get more of your clients to engage in your cyber practices
2024-01-1736 minPax8 TSP TalkTSP Talk Ep38. Putting Humans at the Centre of Problem SolvingJames Davis the Director of the Pax8 Academy in Asia hosts Maria Richter from 2PM Services to discuss human centred thinking and how that applies to the technology industry
Maria talks us through the mistakes we make as technologists when thinking about problems and how we can reframe our approach to get better outcomes for our clients and have a greater impact that clients value
2024-01-1044 minPax8 TSP TalkTSP Talk Ep37. The Realities Of Setting Your Managers Up For SuccessJames Davis the Director of the Pax8 Academy in Asia hosts Nathan Hutchison to talk through the management talent gap issue that we have in the industry
Nathan talks us through the challenges we are facing and what we can do to better support the growth of our inexperienced leaders with different techniques and awareness
2023-12-2042 minPax8 TSP TalkTSP Talk Ep36. Monitoring and Managing Modern NetworksJames Davis the Director of the Pax8 Academy in Asia hosts JB Fowler from Domotz to talk through the best practices of monitoring and managing modern networks
JB talks us through the changes that have happened to environments and the mindset shift we require to not only set them up more securely, but the importance of scalability with the increase of IoT devices
2023-12-1341 minPax8 TSP TalkTSP Talk Ep35. Managing Your Business by the Best in Class NumbersJames Davis the Director of the Pax8 Academy in Asia hosts Rob Bufano from Service Leadership to talk through the best practices of financial high performance of your Technology Business
Rob talks us through the key financial numbers that high performing TSPs utilise to extract the highest profitability in the industry. Rob shares the insights of what Best in Class is and what that looks like for key metrics
2023-12-0637 minPax8 TSP TalkTSP Talk Ep34. Governing Collaboration for Better Client Outcomes
James Davis the Director of the Pax8 Academy in Asia hosts Michal Pisarek from Orchestry to talk through why we need to get more involved with our clients and how they collaborate utilising technology.
Michal talks us through the challenges our clients are facing that we probably aren't aware of and how to implement a governance program that enables them to be more productive and secure while we provide more value
2023-11-2938 minPax8 TSP TalkTSP Talk Ep33. Staying Competitive by Utilising an Automation Platform
James Davis the Director of the Pax8 Academy in Asia hosts Charles Tomeo from Rewst to talk through how to successfully leverage an Automation Platform to increase efficiencies in your business and deliver an improved client experience.
Charles talks us through the process to adopt and implement automation so that you gain the benefits from modern technology in your business.
2023-11-2334 minPax8 TSP TalkTSP Talk Ep32. Implementing Contracts to Improve Clarity with Clients
James Davis the Director of the Pax8 Academy in Asia hosts Anne Hall from IT Agree to talk through the critical need for us all to have modern contracts to not only legally protect us and our clients, but to improve clarity in our partnership
Anne talks us through different contract structure methodology, how to go about the contract creation process and then how to discuss contracts with clients.
2023-11-1538 minPax8 TSP TalkTSP Talk Ep31. Removing the Fear of Talking About Mental WellnessJames Davis the Director of the Pax8 Academy in Asia hosts Dan Williams from Without Fear to talk through the challenges facing TSP Owners, Leaders and their Staff when it comes to Mental Wellness
Dan talks us through his own story, and how talking about mental wellness removes the stigma and helps the healing process. He speaks to us about finding identity outside of work and valuing your time creates freedom for you to be more successful
2023-11-0241 minPax8 TSP TalkTSP Talk Ep30. Governing Client Environments With DataJames Davis the Director of the Pax8 Academy in Asia hosts Michelle Accardi from Liongard to talk through the challenges facing TSPs with rising compliance requirements
Michelle talks us through the need to properly inventory hardware and software assets, configuration drift and how these align to cybersecurity frameworks to mitigate risks
2023-10-0634 minPax8 TSP TalkTSP Talk Ep29. Enhancing Your Team With Offshored ResourcesJames Davis the Director of the Pax8 Academy hosts Robert Zulueta from ConnectOS to talk about how to successfully utilise overseas resources
Rob talks us through what to know when looking at outsourcing vs offshoring, what to look for in due diligence, the cultural differences and how to get the most success of this initiative
2023-10-0637 minPax8 TSP TalkTSP Talk Ep27. Being a Go Giver in Your Community Helps your GrowthJames Davis the Director of the Pax8 Academy hosts Stuart Applegate from IT Nation Evolve to talk about the value of joining a peer group community to get involved in supporting others
Stu talks us through the impact of joining a peer group, what qualities to bring and what you get out of it
2023-10-0639 minPax8 TSP TalkTSP Talk Ep26. Understanding Your Data to Make More MoneyJames Davis the Director of the Pax8 Academy hosts Larry Corbin from MSPCFO to talk about the value of understanding your financials and important operational metrics
Larry talks us through what we should be looking at and how, plus what sort of levers there are for improvement
2023-09-2836 minPax8 TSP TalkTSP Talk Ep25. Contract Management, Renewals and Price RisesJames Davis the Director of the Pax8 Academy hosts Greg Sharp from Zen Contract to talk about how mature contract management not only improves the value of your business but improves relationships with clients.
Greg talks through what the best practices are for presenting contracts, managing renewals and price rises.
2023-09-2838 minPax8 TSP TalkTSP Talk Ep24. Powering Client Efficiencies with Power AutomateJames Davis the Director of the Pax8 Academy hosts Ian Bennett from Custom365 to talk about the opportunities to elevate ourselves and provide extraordinary value to our client through process automation in Microsoft Power Automate
Ian talks through how to have conversations with clients, identify opportunities and how to get started in the Power Automate world.
2023-09-2835 minPax8 TSP TalkTSP Talk Ep23. Turning Projects into a Profit CentreJames Davis the Director of the Pax8 Academy hosts Wim Kerhoff from TopLeft to talk about the common mistakes that technology business makes that hurt their bottom line.
Wim talks through the project flow and the components when not done correctly cause low profitability.
2023-09-1440 minPax8 TSP TalkTSP Talk Ep22. Leveraging an Event Led Marketing StrategyJames Davis the Director of the Pax8 Academy hosts Amy Bergl from Moxie Insights to discuss the opportunity for TSPs to utilise events as a focal point of their marketing strategy to better engage not only prospects, but existing clients.
Amy steps through the key components that you need to account for when planning out events from her vast knowledge having managed some of the premier technology events in the APAC region
2023-09-0533 minPax8 TSP TalkTSP Talk Ep21. Understanding and Investing in Employee WellbeingJames Davis the Director of the Pax8 Academy hosts Gurunath "Guru" Hari from Emineo Pursuits to talk about employee wellbeing is impacting your business performance.
Guru talks us through what wellbeing means and the practical/logical steps to develop a wellbeing culture in your business to look after your people and improve overall results for the business.
2023-09-0540 minPax8 TSP TalkTSP Talk Ep20. Successfully Marketing Your Technology CompanyJames Davis the Director of the Pax8 Academy hosts Lauren Keeves from B2Me Marketing to discuss what Technology Businesses are doing wrong when it comes to marketing and what they should look at to be more successful at getting measurable results over the long term
2023-08-2234 minPax8 TSP TalkTSP Talk Ep19. vCIO is not Account ManagementJames Davis from the Pax8 Academy hosts Andrew Hunt from GetKambium to talk about what good account management looks like and the need for Technology Solutions Partners to monetise the high level advice that we have been giving away under free "vCIO" services in our traditional service packages.
2023-08-2234 minPax8 TSP TalkTSP Talk Ep3. Where Do Humans Fit in a World of Auto-Generated Content?James Davis, Director of Pax8 Academy APAC, is joined by CEO and Co-Founder of Ambit AI, Tim Warren, who has been building AI chatbots since 2017. He warns TSPs about where they should be cautious of AI, what safeguards should be in place when using this technology, and how it requires a game plan to access the risks and opportunities.
2023-07-1838 minPax8 TSP TalkTSP Talk Ep2. ANZ Cybersecurity State of PlayJames Davis, Director of Pax8 Academy APAC, is joined by Elliot Seeto, Solutions Engineer, to discuss the state of cybersecurity, what TSPs are doing right when it comes to cybersecurity, how they can continue to protect themselves, and more.
2023-07-1841 minPax8 TSP TalkTSP Talk Ep1. Growing Your Micro Technology BusinessJames Davis, Director of Pax8 Academy APAC, welcomes guest Maria Armstrong, Academy APAC, on this episode of TSP Talk. They discuss the actionable steps micro technology businesses can take to grow, especially when they're feeling stuck.
2023-07-1837 min
Into the Cloud - Umbrellar powered by Pax8Umbrellar have joined the Pax8 family!CEO Dave Howden and Head of Business Operations Nadia Phillips share the background story behind the recently announced purchase of New Zealand company Umbrellar Cloud Ltd by US-based cloud technology distributor Pax8.
Pax8 have built a strong reputation on a global level over the past few years and recently set their sights on the Asia Pacific region. After identifying Umbrellar's service regions as areas they could expand into as a means of continuing their global reach and building their client base, the offer was made and the rest is history.
So what does this mean f...
2022-08-0121 min
The Wirehive Podcast: Wirelive.The Cyber Threats of Modern Workplace.This Episode talks about all things Cyber Security, what does that term mean in the world of The Modern Workplace? In this episode our host, Robert Belgrave and Guest, Dominic Kirby try to figure that out.
Show Notes – Wirelive #13.
Colonial Pipeline boss confirms $4.4m ransom payment - BBC News
JBS Cyber Hack: Meat Supplier Shuts Down Some Slaughterhouses After Attack - Bloomberg
Pax8 | Empowering the Modern Partner
Cloud MSP Providers | First Solution
Overview of the Business Productivity Online Suite (a.k.a., BPOS) from Microsoft Online Services - N...
2021-06-0739 minThe Wirehive Podcast: Wirelive.Sustainability in the cloud and tech space.This Episode talks about all things sustainability, what does that term mean in the world of cloud and tech? In this episode our host, Robert Belgrave and Guest, James Cannings try to figure that out.
Show Notes:
BITE Author | James Cannings, MSQ (creativebrief.com)
MSQ celebrates Earth Day with chief sustainability officer | MAA (moreaboutadvertising.com)
Home | MSQ Partners
MSQ | Ecologi
The UK's Most Recommended Digital Partner | MMT Digital
The future of cloud management is here. (pax8.com)
Cloud Hosting & Consultancy fo...
2021-05-2155 min