Shows
Microsoft - Brand BiographyMicrosoft's AI-Powered Partner Moves: Defender Experts, Copilot Deals, and Azure's Edge in 2026Microsoft BioSnap a weekly updated Biography.Microsoft has been buzzing with partner-focused moves this week, dishing out announcements like candy from its Partner Center. On December 22, Microsoft Learn revealed the launch of the Microsoft Defender Experts Suite on January 1, 2026, an expert-led security powerhouse for threat defense and cyber resilience aimed at resellers and scale solution providers. That same day, tax documents hit Partner Center Billing, while SQL Server 2025 went early live for CSP partners on December 17, letting them snag renewals ahead of January pricing. Microsoft extended Microsoft 365 promotions on December 17 too, sweetening deals for cloud partners....
2025-12-2702 min
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)The Power of GTIA Membership with Dan & MJ (EP 939)Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.https://www.itbusinesspodcast.com/thread/Join Uncle Marv as he sits down with GTIA’s Dan Wensley and MJ Shoer for a candid discussion about elevating the IT industry. The guests share their experience transitioning from MSP and vendor roles to leading a nonprofit dedicated to empowering IT service providers. Highlights include the story behind GTIA’s independence from CompTIA certifications, the value of $3M+ in annual research, charitable initiatives distributing $2M in donations, and the global expansio...
2025-11-1828 min
Counsel42. WE ARE BACK! SEASON FIVE! MEL GIVES YOU A BIG LIFE UPDATE AND WHAT IS COMING THIS SEASONThe Counsel Podcast is back for Season 5! In this opening episode, Mel Storey shares a deeply personal update: leaving her role as Head of Legal (APAC) at Pax8 to step into self-employment for the very first time.
Mel reflects on:
Why she chose to resign after 15 years in the law
The breadcrumb trail of signs that told her it was time for a reset
What it feels like to de-institutionalise from corporate life
The messy but exciting process of building a portfolio career
How this podcast planted the seed for coaching, content and speaking
What’s coming up in Season 5, in...
2025-09-1909 min
Partnerships UnraveledArsalan Eizadirad & Cassie Jeppson - Inside Lenovo 360 for MSPsIn this episode, we dive into Lenovo’s channel transformation through the lens of its evolving MSP strategy—with two of the key leaders behind the shift.Cassie Jeppson, who oversees channel programs, tools, and partner enablement for North America, and Arsalan Eizadirad, Lenovo’s global MSP strategy lead, join us to unpack how Lenovo is designing programs that meet partners where they are—geographically, strategically, and structurally.From simplifying a tangled web of 2,300+ incentives into a scalable, flexible program, to launching Lenovo 360 pathways across North America, EMEA, LATAM, and APAC, Cassie and Arsalan share how they...
2025-09-1518 min
Joey Pinz Discipline Conversations#664 Pax8 Beyond-Lorna Burman: 🐴 Riding Malibu & Running Global MSP Ops with HeartSend us a textThis heartfelt and high-energy episode from Pax8 Beyond 2025, Joey Pinz speaks with Lorna Burman, a global MSP leader at USecure and proud horse owner of Malibu. From riding trails in the UK to leading compliance innovation across EMEA and APAC, Lorna blends courage, confidence, and care into everything she does.Lorna shares her journey of taking up horseback riding at age 42 — and how the adrenaline and peace of the trail helped fuel her leadership style. She opens up about managing remote teams, gathering real-time MSP feedback, and si...
2025-07-0328 min
Pax8 Results Selling Framework PodcastWhitespace Analysis - Using Sales to Solve Client Problems | Results Selling Framework Podcast Episode 18In this engaging podcast episode, Keith Marchiano and Maria Armstrong discuss the unique challenges and experiences of women in sales. Maria shares her journey into sales, the importance of empathy, and the generational shifts in perceptions of women in the industry.
Discover strategies for MSPs to generate quick wins by analyzing client needs and engaging in effective communication. You will hear how to grow your business by having meaningful conversations with your clients and learn how you can start educating clients about security and discover the importance of regular check-ins to find that valuable whitespace and ensure...
2025-04-0154 min
EChannelNews PodcastDiscussion on MSP Evolution and Future Trends with The TSP AdvisorySend us a textIn this discussion, James Davis announced the launch of his advisory firm, TSP Advisory, after leaving Pax8, highlighting his preference for working with small businesses. He discussed his role as a fractional chief strategy officer for technology solution partners in the APAC region, aiming to help organizations translate their founders’ visions into actionable strategies. He pointed out a significant leadership talent gap, particularly among younger leaders who may lack the experience needed to navigate industry complexities.He addressed ongoing challenges within the Managed Service Provider (MSP) community, especially in cybersecurity practices, an...
2025-01-3017 min
Cyber Security Weekly PodcastEpisode 436 - Unified SASE with increasing focus on channels in the APAC regionWe speak with Craig Patterson, Senior Vice President of Global Channels at Aryaka Networks, where he leads the company's channel strategy worldwide, enabling alignment across partner sales and marketing teams and programs in North America, Europe, Africa and the Middle East (EMEA) and Asia-Pacific (APAC). Patterson joined Aryaka Networks as Channel Chief and Vice President of Sales - Americas in September 2021 where he led go-to-market strategies within the agent, reseller and distribution channels in North America, including the launch of the Aryaka Accelerate Global Partner Program. Prior to Aryaka, Patterson was the West Division Vice President for...
2025-01-1305 min
Prime Cyber Insights - 2PCI.comOctober 14 2024 - Summary : AI Drama and New Cybersecurity FrontiersIn this episode of Prime Cyber Insights titled, "Ai Drama and New Cybersecurity Frontiers," hosts Niko Pulse and Kyra Pixel delve into the skepticism surrounding AI capabilities, as a senior researcher at Meta dismisses AI threats as less intelligent than a cat. They further explore the launch of Kaspersky's innovative cybersecurity solutions designed to protect industrial companies in the APAC region and discuss the evolving cybersecurity insurance market. Exciting collaborations like the strategic partnership between ConnectWise and Pax8 highlight efforts to enhance cybersecurity and data protection for MSPs. Additionally, the episode touches on the controversial cybersecurity incident involving CrowdStrike and...
2024-10-1411 min
Prime Cyber Insights - 2PCI.comOctober 14 2024 - Full : AI Drama and New Cybersecurity FrontiersIn this episode of Prime Cyber Insights titled, "Ai Drama and New Cybersecurity Frontiers," hosts Niko Pulse and Kyra Pixel delve into the skepticism surrounding AI capabilities, as a senior researcher at Meta dismisses AI threats as less intelligent than a cat. They further explore the launch of Kaspersky's innovative cybersecurity solutions designed to protect industrial companies in the APAC region and discuss the evolving cybersecurity insurance market. Exciting collaborations like the strategic partnership between ConnectWise and Pax8 highlight efforts to enhance cybersecurity and data protection for MSPs. Additionally, the episode touches on the controversial cybersecurity incident involving CrowdStrike and...
2024-10-1422 min
Brief EncountersEp.6 | Mel Storey | How TikTok is changing community building for lawyersMel Storey is the Head of Legal APAC at Pax8 and a big contributor to the legal community. She’s the host of the Counsel podcast and a regular contributor to TikTok with the handle @theinhouselaywer.
Mel and I discussed the mindset shift required when transitioning from a well-established corporate environment to a startup. We then delved into the value of continuous learning and self-improvement for in-house lawyers through formal training and self-learning.
We also spoke about the power of social media and community building. Mel shares her experience with starting a podcast, using pl...
2024-09-0930 min
Pax8 TSP TalkTSP Talk Ep57. Understanding FinanceJames Davis the Director of the Pax8 Academy in Asia hosts Michelle Kvello from Lantern Partners to discuss the importance of taking a forward looking view at your finances
Michelle talks us through what a CFO should be doing, the fundamentals that need to be in place to allow you to start controlling your destiny by getting clarity with your finances and using them to create a direction and making decisions against the data
2024-08-2941 minPax8 TSP TalkTSP Talk Ep56. The Opportunity of ChangeJames Davis the Director of the Pax8 Academy in Asia hosts Phuong Tran from Mantria Consulting to discuss Change Management and Digital Transformation by explaining to us key concepts.
Phuong talks us through the models and frameworks of Change Management in a very pragmatic way so that we can take this methodology to better enable our clients and create new revenue streams that we haven't had before.
2024-08-0744 minPax8 TSP TalkTSP Talk Ep55. Privacy Laws: What Small Businesses Need to KnowJames Davis the Director of the Pax8 Academy in Asia hosts Mel Story from Pax8 to discuss the upcoming Privacy Acts in Australia and how Privacy Acts impact partners and their clients around the region.
Mel talks us through the key considerations and the need for us to be on top of legislation so that we can help our clients. She shares with us how to understand and share complex information like this so that we can grow and positively impact people.
2024-07-2339 min
Lawyers Weekly Podcast NetworkThe Corporate Counsel Show: Growing a global firm’s regional presenceMel Storey has been tasked with growing the presence of global tech firm Pax8 in the Asia-Pacific region. Here, she outlines her practical and strategic vision for achieving this goal, how other law department leaders can support broader business growth (geographic or otherwise), being both more and less human at the same time, and why corporate lawyers should remember to “eat an elephant one bite at a time”. In this episode of The Corporate Counsel Show, host Jerome Doraisamy welcomes back Pax8 head of legal (APAC) Mel Storey to discuss her journey in law and why in-house life...
2024-07-1828 min
Tate Talks - The MSP PodcastS7E3: Tate Talks - With James Bergl, BluebirdWelcome to Tate Talks
During this Tate Talks podcast I had a chat with international rugby player, James Bergl.
Our paths have crossed many times over the years so it was really good to catch up, learn a bit more about James and what he's currently working on.It was also great to chat about our mutual friend, Pat McKay.
We chatted about his career from N-Able. Autotask. Datto and Pax8.
As he's in Australia we naturally chatted about barbecue and how MSPs can get distracted by things such as AI and the risks around it.
Podcasts Mentioned
Have a gu...
2024-05-2931 minPax8 TSP TalkTSP Talk Ep54. Small Business Survival: HR Risks!James Davis the Director of the Pax8 Academy in Asia hosts Karen Hillen from Your HR Expert to discuss the importance of implementing HR best practices in your business.
Karen talks us through the practical things we need to have in place in our business to not only mitigate risk of issues that could affect your business, but to give your employees a stable and predictable environment to work in.
2024-05-0738 minPax8 TSP TalkTSP Talk Ep14. Expanding Into New MarketsJames Davis the Director of the Pax8 Academy in Asia hosts Brendan Ritchie from Lightwire to discuss what it takes to expand into a new market
Brendan talks us through the mistakes that were made and what he would do differently from the lessons he learned. He talks us through what was successful so we can be successful in our expansions.
2024-05-0141 minPax8 TSP TalkTSP Talk Ep53. Soft Skills: Small Company Game-Changers!James Davis the Director of the Pax8 Academy in Asia hosts Catherine Harris from Project Roar to discuss how important it is to develop the soft skills of your team.
Catherine talks us through how lots of team members are getting stuck in their careers which is not only impacting our organisations, but impacting our employees and creating dissatisfaction. She helps us understand some of the key skills to help them develop and how.
2024-05-0137 minPax8 TSP TalkTSP Talk Ep52. Lock in Revenue: Mastering Subscription Leakage Prevention!James Davis the Director of the Pax8 Academy in Asia hosts Adam Ross from CloudOlive to discuss one of the major causes of revenue leakage that is eating into our bottom line.
Adam talks us through the 2 major problems we have when it comes to managing SaaS and other recurring costs/revenue so that we can better identify the problem we have. He gives us insight into how we can solve these problems to gain trust with clients, increase our profitability and improve our cashflow
2024-04-2144 minPax8 TSP TalkTSP Talk Ep51. Crisis Planning Essentials: Scaling for Your OrganisationJames Davis the Director of the Pax8 Academy in Asia hosts Allan Briggs from Crisis Shield to discuss the need for all organisations to proactively plan for a crisis whether that be for a cyber incident, act of nature or employee created to reduce the negative impacts to our organisations.
Allan talks us through the key components of Crisis Planning so that we can scale it to to the right level for our organisation. Understand the proactive steps to break down your planning and how critical clear communication is through the process to keep in control and produce a...
2024-04-1645 minPax8 TSP TalkTSP Talk Ep50. Modernising Our Approach To Servicing & Interacting With Our ClientsJames Davis the Director of the Pax8 Academy in Asia hosts Matt Linn from Thread to discuss the evolution of servicing and interacting with our clients to deliver more efficient and better client experiences.
Matt talks us through how the needs of clients have changed as technology has evolved and demographics have shifted. Understand how we can evolve with those needs and change the way we interact from the traditional phone and email support to more modern approaches.
2024-04-1041 minPax8 TSP TalkTSP Talk Ep49. Identifying Risks and Understanding Risk Management for Clients
James Davis the Director of the Pax8 Academy in Asia hosts Andrew Lawrence from de.iterate to discuss the concept of Risk Management so that we can understand how to apply it in our conversations with clients and how we manage our practicesAndrew talks us through how Risk Management is not just a big enterprise methodology and how applying the core frameworks and simplifying our approach we can bring this to our SMB clients. He explains how taking a risk based approach helps us identify opportunities with our clients in a way they buy into, instead of flogging technical...
2024-04-0341 minPax8 TSP TalkTSP Talk Ep48. Embracing Modern Business Communications TechnologyJames Davis the Director of the Pax8 Academy in Asia hosts George Bardissi from bvoip to discuss the opportunities for Partners to take on modern communications as an offering in their business.
George talks us through how our mindsets are stuck on how things were in the past and not how our Clients are seeing Modern Communications Technology. He challenges us to understand how we can do things differently to increase our stickiness and margins to deliver better outcomes for our clients.
2024-03-2740 minPax8 TSP TalkTSP Talk Ep47. Understanding the Internal IT Team's PerspectiveJames Davis the Director of the Pax8 Academy in Asia hosts James Gander from Gander Service Management to discuss Internal IT Teams and their interactions with Technology Partners
James talks us through how IT Teams operate and what they are responsible with and what their expectations are of external Partners. He shares his years of experience in how Partners can better work with organisations that have Internal IT Teams.
2024-03-2045 minPax8 TSP TalkTSP Talk Ep46. Elevate Your Conversations to the C-Suite and Board LevelsJames Davis the Director of the Pax8 Academy in Asia hosts Danni Munro Australian Country Manager from Pax8 to talk about what C-Suite staff and Board members need from you as a Technology Partner
Danni shares her experience selling and working with C-Suite staff and Board members giving us practical examples on how to present the right level of information to get decisions made
2024-03-1339 minPax8 TSP TalkTSP Talk Ep45. Planning and Accountability Equals Success
James Davis the Director of the Pax8 Academy in Asia hosts Reyan Fernando from Growth Intelligence to discuss the importance of strategic planning
Reyan talks us through how structure planning and accountability rhythms drive increased business success by helping us create clarity. He discusses the use of a framework like EOS to give us the structure and the practical steps to take to get yourself started
2024-03-0641 minPax8 TSP TalkTSP Talk Ep44. AI Governance & Secure ImplementationsJames Davis the Director of the Pax8 Academy in Asia hosts Michael Silva from Emely AI to talk through the concepts of AI Governance
Michael explains the need for us to securely implement AI solutions which requires us to understand data governance practices and elevate ourselves from the infrastructure layer to working with applications and understanding end user workflow.
2024-02-2846 minPax8 TSP TalkTSP Talk Ep43. Finding and Recruiting the Right TalentJames Davis the Director of the Pax8 Academy in Asia hosts Dean Ellis from Rec4Tech to talk about modern recruitment
Dean explains what we are getting wrong when it comes to recruitment and how to think about building out an employee value prop to attract talent and then a process to recruit and onboard them more successfully
2024-02-2139 minPax8 TSP TalkTSP Talk Ep42. The Importance of Measuring Your Client ExperienceJames Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience
Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve your engagements from Clients. He helps us understand what good looks like and what people do to achieve that.
2024-02-1437 minPax8 TSP TalkTSP Talk Ep41. Elevating Your Business With Vendor/Disti PartnershipsJames Davis the Director of the Pax8 Academy in Asia hosts Desmond Russell from Partner Elevate to talk through the opportunities that are created through partnerships with Vendors and Distributors
Des explains how we are more in control of our destinies than we think we are. He outlines how Vendors and Distributors look at their Partner bases and provides us with a framework to position ourselves that not only enable us to grow through Partnerships, but give us more understanding of our own businesses to make the right decisions.
2024-02-0747 minPax8 TSP TalkTSP Talk Ep40. Growing and Nurturing Young TalentJames Davis the Director of the Pax8 Academy in Asia hosts Dan Brockwell from Earlywork to talk through the opportunities and challenges of Gen Z staff
Dan challenges us on our misconceptions of the youngest generation in our workforce and helps us understand how to set them up for success in our businesses.
2024-01-3143 minPax8 TSP TalkTSP Talk Ep39. Cyber Insurance from a Client's PerspectiveJames Davis the Director of the Pax8 Academy in Asia hosts Andrew Brett from Infosure to talk through cybersecurity insurance from a client's perspective
Andrew shares with us insights on to why cybersecurity insurance uptake is so low, what is happening in the industry and how you can better leverage a specialist insurance broker to get more of your clients to engage in your cyber practices
2024-01-1736 minPax8 TSP TalkTSP Talk Ep38. Putting Humans at the Centre of Problem SolvingJames Davis the Director of the Pax8 Academy in Asia hosts Maria Richter from 2PM Services to discuss human centred thinking and how that applies to the technology industry
Maria talks us through the mistakes we make as technologists when thinking about problems and how we can reframe our approach to get better outcomes for our clients and have a greater impact that clients value
2024-01-1044 minPax8 TSP TalkTSP Talk Ep37. The Realities Of Setting Your Managers Up For SuccessJames Davis the Director of the Pax8 Academy in Asia hosts Nathan Hutchison to talk through the management talent gap issue that we have in the industry
Nathan talks us through the challenges we are facing and what we can do to better support the growth of our inexperienced leaders with different techniques and awareness
2023-12-2042 minPax8 TSP TalkTSP Talk Ep36. Monitoring and Managing Modern NetworksJames Davis the Director of the Pax8 Academy in Asia hosts JB Fowler from Domotz to talk through the best practices of monitoring and managing modern networks
JB talks us through the changes that have happened to environments and the mindset shift we require to not only set them up more securely, but the importance of scalability with the increase of IoT devices
2023-12-1341 minPax8 TSP TalkTSP Talk Ep35. Managing Your Business by the Best in Class NumbersJames Davis the Director of the Pax8 Academy in Asia hosts Rob Bufano from Service Leadership to talk through the best practices of financial high performance of your Technology Business
Rob talks us through the key financial numbers that high performing TSPs utilise to extract the highest profitability in the industry. Rob shares the insights of what Best in Class is and what that looks like for key metrics
2023-12-0637 minPax8 TSP TalkTSP Talk Ep34. Governing Collaboration for Better Client Outcomes
James Davis the Director of the Pax8 Academy in Asia hosts Michal Pisarek from Orchestry to talk through why we need to get more involved with our clients and how they collaborate utilising technology.
Michal talks us through the challenges our clients are facing that we probably aren't aware of and how to implement a governance program that enables them to be more productive and secure while we provide more value
2023-11-2938 minPax8 TSP TalkTSP Talk Ep33. Staying Competitive by Utilising an Automation Platform
James Davis the Director of the Pax8 Academy in Asia hosts Charles Tomeo from Rewst to talk through how to successfully leverage an Automation Platform to increase efficiencies in your business and deliver an improved client experience.
Charles talks us through the process to adopt and implement automation so that you gain the benefits from modern technology in your business.
2023-11-2334 minPax8 TSP TalkTSP Talk Ep32. Implementing Contracts to Improve Clarity with Clients
James Davis the Director of the Pax8 Academy in Asia hosts Anne Hall from IT Agree to talk through the critical need for us all to have modern contracts to not only legally protect us and our clients, but to improve clarity in our partnership
Anne talks us through different contract structure methodology, how to go about the contract creation process and then how to discuss contracts with clients.
2023-11-1538 minPax8 TSP TalkTSP Talk Ep31. Removing the Fear of Talking About Mental WellnessJames Davis the Director of the Pax8 Academy in Asia hosts Dan Williams from Without Fear to talk through the challenges facing TSP Owners, Leaders and their Staff when it comes to Mental Wellness
Dan talks us through his own story, and how talking about mental wellness removes the stigma and helps the healing process. He speaks to us about finding identity outside of work and valuing your time creates freedom for you to be more successful
2023-11-0241 minPax8 TSP TalkTSP Talk Ep30. Governing Client Environments With DataJames Davis the Director of the Pax8 Academy in Asia hosts Michelle Accardi from Liongard to talk through the challenges facing TSPs with rising compliance requirements
Michelle talks us through the need to properly inventory hardware and software assets, configuration drift and how these align to cybersecurity frameworks to mitigate risks
2023-10-0634 minPax8 TSP TalkTSP Talk Ep29. Enhancing Your Team With Offshored ResourcesJames Davis the Director of the Pax8 Academy hosts Robert Zulueta from ConnectOS to talk about how to successfully utilise overseas resources
Rob talks us through what to know when looking at outsourcing vs offshoring, what to look for in due diligence, the cultural differences and how to get the most success of this initiative
2023-10-0637 minPax8 TSP TalkTSP Talk Ep28. Opportunities For Optimisation in Your BusinessJames Bergl the VP of Communities & Ecosystems hosts James to talk through the challenges TSPs are facing when it comes to the market changes and the impacts to their financial performance
James talks us through the macro market conditions, what affects this is having on our businesses and the opportunities we have to leverage systems in our business to gain efficiencies and increase profitability
2023-10-0648 minPax8 TSP TalkTSP Talk Ep27. Being a Go Giver in Your Community Helps your GrowthJames Davis the Director of the Pax8 Academy hosts Stuart Applegate from IT Nation Evolve to talk about the value of joining a peer group community to get involved in supporting others
Stu talks us through the impact of joining a peer group, what qualities to bring and what you get out of it
2023-10-0639 minPax8 TSP TalkTSP Talk Ep26. Understanding Your Data to Make More MoneyJames Davis the Director of the Pax8 Academy hosts Larry Corbin from MSPCFO to talk about the value of understanding your financials and important operational metrics
Larry talks us through what we should be looking at and how, plus what sort of levers there are for improvement
2023-09-2836 minPax8 TSP TalkTSP Talk Ep25. Contract Management, Renewals and Price RisesJames Davis the Director of the Pax8 Academy hosts Greg Sharp from Zen Contract to talk about how mature contract management not only improves the value of your business but improves relationships with clients.
Greg talks through what the best practices are for presenting contracts, managing renewals and price rises.
2023-09-2838 minPax8 TSP TalkTSP Talk Ep24. Powering Client Efficiencies with Power AutomateJames Davis the Director of the Pax8 Academy hosts Ian Bennett from Custom365 to talk about the opportunities to elevate ourselves and provide extraordinary value to our client through process automation in Microsoft Power Automate
Ian talks through how to have conversations with clients, identify opportunities and how to get started in the Power Automate world.
2023-09-2835 minPax8 TSP TalkTSP Talk Ep23. Turning Projects into a Profit CentreJames Davis the Director of the Pax8 Academy hosts Wim Kerhoff from TopLeft to talk about the common mistakes that technology business makes that hurt their bottom line.
Wim talks through the project flow and the components when not done correctly cause low profitability.
2023-09-1440 minPax8 TSP TalkTSP Talk Ep22. Leveraging an Event Led Marketing StrategyJames Davis the Director of the Pax8 Academy hosts Amy Bergl from Moxie Insights to discuss the opportunity for TSPs to utilise events as a focal point of their marketing strategy to better engage not only prospects, but existing clients.
Amy steps through the key components that you need to account for when planning out events from her vast knowledge having managed some of the premier technology events in the APAC region
2023-09-0533 minPax8 TSP TalkTSP Talk Ep21. Understanding and Investing in Employee WellbeingJames Davis the Director of the Pax8 Academy hosts Gurunath "Guru" Hari from Emineo Pursuits to talk about employee wellbeing is impacting your business performance.
Guru talks us through what wellbeing means and the practical/logical steps to develop a wellbeing culture in your business to look after your people and improve overall results for the business.
2023-09-0540 min
Insights as a Service61 - The ideal sales team structureIn this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8.
Learn about striking the right balance in sales leadership, fair compensation, and the art of relationship-based selling.
They touch on the nuances in the tech industry and the essence of financial literacy in sales and unveil the blueprint for success in these challenging economic times.
Chapters:
00:00:00 - Paying Someone What They Are Worth and Building a High-Performance Sales Team
00:05:41 - Incentivising Sales Teams
00:10:51 - Motivation beyond money in sales
00:16:07 - The Importance of Commission Plans in Hiring
00:21:27 - The...
2023-08-2748 minPax8 TSP TalkTSP Talk Ep20. Successfully Marketing Your Technology CompanyJames Davis the Director of the Pax8 Academy hosts Lauren Keeves from B2Me Marketing to discuss what Technology Businesses are doing wrong when it comes to marketing and what they should look at to be more successful at getting measurable results over the long term
2023-08-2234 minPax8 TSP TalkTSP Talk Ep19. vCIO is not Account ManagementJames Davis from the Pax8 Academy hosts Andrew Hunt from GetKambium to talk about what good account management looks like and the need for Technology Solutions Partners to monetise the high level advice that we have been giving away under free "vCIO" services in our traditional service packages.
2023-08-2234 minPax8 TSP TalkTSP Talk Ep18. The Opportunities in Training Through Adoption & ChangeJames Davis, Director of Academy APAC, and David Jackson, Managing Director at Ripped Orange, dive into Training and Enablement. Often, TSP's focus goes to the technical delivery and miss the mark with Business ROI.
Dave shares insights into how training can lift your revenue and impact on your clients as you deliver projects that change how the end users undertake their day to day work to provide an improved ROI and client experience.
2023-07-2835 minPax8 TSP TalkTSP Talk Ep17. Building a Valuable Partnership with your Insurance AdvisorJames Davis, Director of Academy APAC, invites guests Tim Stephinson (COO) and Andrew Bremner (Managing Director) of SherpaTech, to share what technology companies should be thinking about when it comes to insurance and the kind of relationship they need to be having with their Advisors.
2023-07-1836 minPax8 TSP TalkTSP Talk Ep16. Effectively Navigating DisruptionNigel Moore, founder of The Tech Tribe, shares his thoughts on the TSP space, his experience selling his MSP, and more with host James Davis, Director of Academy APAC.
2023-07-1834 minPax8 TSP TalkTSP Talk Ep15. Increasing Your Revenue Through Telco ServicesJames Davis, Director of Academy APAC, invites guest Ben Town, CEO of Hosted Network, to share how TSPs can leverage Telco opportunities to drive revenue growth.
2023-07-1834 minPax8 TSP TalkTSP Talk Ep13. Leveraging MDF Funds to Grow Your BusinessJames Davis, Director of Academy APAC, and Jeremy Balius, Managing Director at Filament, dive into Marketing Development Funds.
Often, TSP's focus goes to sales. Jeremy shares the value of investing in marketing for TSPs, how you can differentiate yourself and build trust with your customers through communications, and the opportunity for TSPs in this space.
2023-07-1838 minPax8 TSP TalkTSP Talk Ep12. Challenges Facing SE Asian Technology BusinessesJames Davis, Director of Academy APAC, welcomes guest Mark Ghaderi, Managing Director & CRO of Vital Strategies, to the show.
Based in Singapore, Mark expounds upon the diversity of the TSP space in SE Asia, the ample opportunity the region holds, and the challenges the different markets face.
2023-07-1839 minPax8 TSP TalkTSP Talk Ep11. What Makes a High Performing Sales Team?Paul Sargeant, Founder of Sales Director Central, joins James Davis, Director of Academy APAC, to discuss all things sales.
He explains what a strong sales team looks like, examples of ideal interactions with your client, how to make your sales team more efficient, and more.
2023-07-1839 minPax8 TSP TalkTSP Talk Ep10. Building a Baseline Security SolutionJames Davis, Director of Academy APAC, and Elliot Seeto, Solutions Engineer, sit down to discuss security solutions－where to start, next steps, the need for frameworks, and more.
2023-07-1837 minPax8 TSP TalkTSP Talk Ep9. Sales Roles & ResponsibilitiesJames Davis, Director of Academy APAC, is joined by Maria Armstrong, Operations Coach, to discuss the ambiguity around sales roles and responsibilities for TSPs.
They dissect the differences between BDMs and account managers, which personas are best suited for these roles, and how creating alignment with your sales team is essential for business growth.
2023-07-1825 minPax8 TSP TalkTSP Talk Ep8. The ISO Certification Journey ExplainedISO27001 is a globally-recognised standard for information cybersecurity. Jason Maricchiolo, Senior Lead Implementor and Auditor at ISO365, explains to James Davis, Director of Academy APAC, everything TSPs need to know about getting ISO-certified.
2023-07-1840 minPax8 TSP TalkTSP Talk Ep7. Security Today: Where Do Responsibilities Lie & What Gives MSPs an EdgeJames Davis, Director of Academy APAC, sits down with our Senior Director of Security and Compliance, Matt Lee. Together, they discuss the maturity of cybersecurity internationally, how far rules and regulations have come, and more.
2023-07-1834 minPax8 TSP TalkTSP Talk Ep6. Mergers and Acquisitions: A Reality Check for ANZ Tech BusinessesJames Davis, Director of Academy, APAC is joined by Ryan Spillane, CEO of 360 Consulting Pty Ltd, an expert on mergers and acquisitions in the tech space. Ryan shares his expertise with M&As, including the reality of returns and multiples in the ANZ market, how long M&As take, and much more.
2023-07-1839 minPax8 TSP TalkTSP Talk Ep5. Bringing Emerging Technologies to MarketJames Davis, Director of Academy APAC, sits down with esteemed expert Nick Beaugeard, founder of Released, to discuss the importance of integrating new technologies into your business. His experience in app development and business workflow lends some insightful tips on how technology businesses can create more value for their business.
2023-07-1841 minPax8 TSP TalkTSP Talk Ep4. Pressing Issues: Cybersecurity, Margins, & Navigating the Industry TodayJames Davis, Director of Academy APAC, and Maria Armstrong, Operations Coach APAC, discuss James's recent tour of Australia and New Zealand. They go over the common messages and sentiments they've heard from partners at the roadshows. They discuss the macro conditions that may be affecting TSPs across Australia and New Zealand. Maria and James also examine what the future of the industry may hold and how they hope it will evolve in the coming years.
2023-07-1838 minPax8 TSP TalkTSP Talk Ep3. Where Do Humans Fit in a World of Auto-Generated Content?James Davis, Director of Pax8 Academy APAC, is joined by CEO and Co-Founder of Ambit AI, Tim Warren, who has been building AI chatbots since 2017. He warns TSPs about where they should be cautious of AI, what safeguards should be in place when using this technology, and how it requires a game plan to access the risks and opportunities.
2023-07-1838 minPax8 TSP TalkTSP Talk Ep2. ANZ Cybersecurity State of PlayJames Davis, Director of Pax8 Academy APAC, is joined by Elliot Seeto, Solutions Engineer, to discuss the state of cybersecurity, what TSPs are doing right when it comes to cybersecurity, how they can continue to protect themselves, and more.
2023-07-1841 minPax8 TSP TalkTSP Talk Ep1. Growing Your Micro Technology BusinessJames Davis, Director of Pax8 Academy APAC, welcomes guest Maria Armstrong, Academy APAC, on this episode of TSP Talk. They discuss the actionable steps micro technology businesses can take to grow, especially when they're feeling stuck.
2023-07-1837 min