Shows
COMPLY: The Marketing Compliance Podcast4 Takeaways From Compliance and Marketing LeadersIf your team found 300 pages tomorrow with your brand on them that you didn’t know existed, would that be a gift or a burden?That question came out of a candid afternoon with a dozen compliance and marketing leaders from banks, fintechs, card issuers, and lenders. There were no slides, no pitch, and no selling, just the people who run real programs talking about what’s working, what isn’t, and what’s keeping them up at night. In this episode of COMPLY, Ashley Cianci walks you through the four themes that came out of the room and...
2026-10-1509 min
COMPLY: The Marketing Compliance PodcastRegulatory Roundup: September 2026In this audio edition of the PerformLine Regulatory Compliance Roundup, Ashley Cianci covers September’s biggest stories: a 40-state coalition’s roughly $700 million settlement with a subprime auto lender, FTC actions against payment processors, new AI disclosure rules for ads, movement on CFPB leadership and New York City’s click-to-cancel rule.Show Notes:For the full article: https://performline.com/blog-post/regulatory-compliance-roundup-09-30-26/Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/Subscribe to PerformLine to stay connected to resources and updates: https://lp.perf...
2026-10-0112 min
COMPLY: The Marketing Compliance PodcastEpisode 81: Marketing Compliance in the Age of AIAshley Cianci walks through PerformLine's new guide, Marketing Compliance in the Age of AI, breaking down three separate shifts reshaping the compliance landscape: the volume of AI-generated content now outpacing review capacity, AI platforms becoming an unmonitored channel that describes your brand to prospects, and agentic AI pushing compliance from a scheduled check into a continuous requirement. Each shift is walked through with a real example, including a multi-state disclosure case study and a live AI Response Monitor query that surfaced three compliance violations hiding underneath a negative brand mention.In This Episode:AI didn't add...
2026-09-1715 min
COMPLY: The Marketing Compliance PodcastRegulatory Roundup: August 2026The conversation covers the state attorneys general and California’s new consumer agency step up enforcement on junk fees, surcharges, and auto-renewals as federal agencies pull back; the FTC lands a deceptive-advertising settlement against bill-pay firm doxo and opens a comment window on “personalized pricing”; the CFPB’s revised open banking proposal reaches the White House while its permanent-director fight stretches into the fall; and a federal court refuses to let the DOJ walk away from a redlining consent order. Each topic is explored in detail, providing insights into the impact on compliance programs and regulatory obligations.Chapte...
2026-09-0314 min
COMPLY: The Marketing Compliance PodcastEpisode 79: The Next Era of Pre-Publication ReviewIn this episode, Katie Daley Infante, who leads enterprise sales and partnerships at PerformLine, sits down with Kuno Tucker, a chief compliance officer with years of frontline experience building compliance programs in financial services, to talk about the shift from fixed, rules-based pre-publication review to AI-driven contextual review.In this episode, we discuss:The shift from deterministic, if-then rules to contextual AI review that reads for meaning and intent, not just exact keywords, and where that shift delivers the most immediate impact for compliance teams.What to evaluate in an enterprise-grade AI vendor: data...
2026-08-2042 min
COMPLY: The Marketing Compliance PodcastRegulatory Roundup: July 2026The conversation covers the CFPB’s deregulatory agenda, the FTC’s intensified enforcement of “Made in the USA” claims, the expansion of state junk fee and pricing transparency laws, the reemergence of open banking, and Connecticut’s click-to-cancel law. Each topic is explored in detail, providing insights into the impact on compliance programs and regulatory obligations.Key TakeawaysCFPB’s deregulatory agenda and its impact on lendersFTC’s intensified enforcement of “Made in the USA” claimsExpansion of state junk fee and pricing transparency lawsReemergence of open banking and its potential impactConnecticut’s click-to-cancel law and the state-by...
2026-08-0615 min
COMPLY: The Marketing Compliance PodcastRegulatory Roundup: July 2026The conversation covers the CFPB's deregulatory agenda, the FTC's intensified enforcement of "Made in the USA" claims, the expansion of state junk fee and pricing transparency laws, the reemergence of open banking, and Connecticut's click-to-cancel law. Each topic is explored in detail, providing insights into the impact on compliance programs and regulatory obligations.TakeawaysCFPB's deregulatory agenda and its impact on lendersFTC's intensified enforcement of "Made in the USA" claimsExpansion of state junk fee and pricing transparency lawsReemergence of open banking and its potential impactConnecticut's click-to-cancel law and the state-by-state nature of subscription compliance
2026-08-0615 min
The Padernacht Podcast#47 From Caddie to CRO: Sales Lessons with John ZanzarellaWelcome back to The Padernacht Podcast: Brick by Brick.In this episode, Steven Padernacht sits down with John Zanzarella, Chief Revenue Officer at Performline. John built his career from answering phones at his dad's Westchester media business as a kid, to caddying at private golf clubs, to co-founding a digital marketing agency, navigating a company acquisition by private equity, and earning his way to the C-suite — one intentional move at a time.This episode covers:• The Pinehurst golf event that launched John's entrepreneurial career• Why "your network is your net wo...
2026-06-231h 19
COMPLY: The Marketing Compliance PodcastEpisode 77: The Bank Marketing Compliance Risks You’re Missing - Part 2This week’s COMPLY episode is the final part of a two-part discussion between our own Ashley Cianci, Katie Daley Infante, and Brilene Feyler, as they discuss the latest research that reveals where regulatory and brand risk is hiding across affiliate, publisher, and third-party pages, and why traditional controls miss it.In this episode, we discuss: Ignoring marketing compliance isn't a legal defense: regulators won't accept "we didn't know," and the "ostrich approach" (head in the sand) leads to hefty fines and enforcement actions, not forgiveness. AI and LLMs are amplifying compliance blind spot...
2026-04-1716 min
COMPLY: The Marketing Compliance PodcastEpisode 76: The Bank Marketing Compliance Risks You’re Missing - Part 1This is the first part of a two-part discussion between PerformLine's Ashley Cianci, Katie Daley Infante, and Brilene Feyler, as they discuss the latest research that reveals that marketing compliance risk isn't random and where regulatory and brand risk is hiding across affiliate, publisher, and third-party pages, and why traditional controls miss it.In this episode, we dive into: Predictable Risks: 65% of compliance issues clustered into a small number of repeatable patterns. Visibility Gaps: 8% of discovered pages showed potential compliance risk, often lived on affiliate and third-party sites.Systemic Risk for Tra...
2026-04-0326 min
COMPLY: The Marketing Compliance PodcastEpisode 75: From Compliance to Catalyst: AI’s Role in RegTech – Part 3This week’s COMPLY episode is final discussion between John Zanzarella, PerformLine’s CRO, Ed Vincent, CEO of Lumio, Kunal Datta, Head of Product at Unit21, and Anna Fridman, Co-Founder of Spring Labs, as they take a deep dive into the transformative impact of AI on RegTech, exploring how AI-driven solutions are redefining compliance strategies for financial institutions.This episode highlights:RegTechs are evolving to meet rising compliance expectations, offering faster and smarter AI-driven compliance solutions.Financial institutions are adopting proactive, data-driven strategies to strengthen compliance and stay ahead of risk...
2025-12-1818 min
COMPLY: The Marketing Compliance PodcastEpisode 74: From Compliance to Catalyst: AI's Role in RegTech - Part 2This week's COMPLY episode is part 2 of a discussion between John Zanzarella, PerformLine’s CRO, Ed Vincent, CEO of Lumio, Kunal Datta, Head of Product at Unit21, and Anna Fridman, Co-Founder of Spring Labs, as they take a deep dive into the transformative impact of AI on RegTech, exploring how AI-driven solutions are redefining compliance strategies for financial institutions.This episode highlights:Responsible AI Adoption: Technology must be responsible, explainable and auditable, not just powerful.Practical AI Applications in Compliance: How to leverage AI tools integrated with existing platforms to im...
2025-12-0415 min
COMPLY: The Marketing Compliance PodcastFrom Compliance to Catalyst: AI's Role in RegTech - Part 1This COMPLY Podcast episode is part 1 of a discussion between John Zanzarella, PerformLine’s CRO, Ed Vincent, CEO of Lumio, Kunal Datta, Head of Product at Unit21, and Anna Fridman, Co-Founder of Spring Labs, as they take a deep dive into the transformative impact of AI on RegTech, exploring how AI-driven solutions are redefining compliance strategies for financial institutions. This episode highlights:RegTechs are evolving to meet rising compliance expectations, offering faster and smarter AI-driven compliance solutions.Financial institutions are adopting proactive, data-driven strategies to strengthen marketing compliance and stay ahead of risk.AI and...
2025-11-1314 min
Affiliate Marketing For LendersE035 - Compliance in Affiliate Marketing, The 6 Blind Spots - With Alana Levine, CRO at Fintel ConnectAlana Levine, Chief Revenue Officer at Fintel Connect, returns to break down the compliance challenges that affiliate marketers face. As AI reshapes the affiliate landscape, financial institutions face mounting pressure to get compliance right—or face serious consequences.
In this episode, Alana shares her framework for managing affiliate compliance at scale, the real-world costs of getting it wrong, and how the rise of influencer marketing and LLMs is creating additional complexity for the next 12-24 months.
We discuss...
The Six Compliance Blind Spots
Partner vetting: Creating systematic rules for who represents your bra...
2025-10-1639 min
The Free ToasterE033 - Compliance in Affiliate Marketing, The 6 Blind Spots - With Alana Levine, CRO at Fintel ConnectAlana Levine, Chief Revenue Officer at Fintel Connect, returns to break down the compliance challenges that affiliate marketers face. As AI reshapes the affiliate landscape, financial institutions face mounting pressure to get compliance right—or face serious consequences.
In this episode, Alana shares her framework for managing affiliate compliance at scale, the real-world costs of getting it wrong, and how the rise of influencer marketing and LLMs is creating additional complexity for the next 12-24 months.
We discuss...
The Six Compliance Blind Spots
Partner vetting: Creating systematic rules for who represents your bra...
2025-10-1639 min
COMPLY: The Marketing Compliance PodcastLeon Hoppe - WebSeeds and KickAds Brand MarketingIn this episode of COMPLY, host Rhonda McGill sits down with Leon Hoppe, digital media lead at WebSeeds and founder of KickAds Brand Marketing, to discuss how the intersection of marketing and compliance has evolved over the past two decades. Leon shares how a six-figure demand letter early in his career reshaped his view on compliance—turning what was once an afterthought into a foundational business practice.In this episode, we discuss:Starting compliance early to make compliance part of your marketing culture—not a reaction to a...
2025-10-1612 min
COMPLY: The Marketing Compliance PodcastBeyond Deregulation: Addressing Current Marketing Compliance Risks Pt. 2While federal regulators may be pulling back, the scrutiny on consumer protection is only growing. Join Rhonda McGill, Sr. Director of Customer Marketing here at PerformLine, as she continues her discussion with Venable Attorneys Ellen Berge and Jonathan Pompan, who offer insights on the shifts occurring at the federal level and the states are filling in the gaps, along with their emphasis on the reality that although priorities may have shifted, the risk has not gone away.In the final episode of this two-part series, we will discuss:Diffusing the buzz around deregulation and building a...
2025-10-0322 min
COMPLY: The Marketing Compliance PodcastBeyond Deregulation: Addressing Current Marketing Compliance Risks Pt. 1While federal regulators may be pulling back, the scrutiny on consumer protection is only growing. Join Rhonda McGill, Sr. Director of Customer Marketing here at PerformLine as she dives in on this subject with attorney’s Ellen Berge and Jonathan Pompan both of Venable and they share their insights on how shifts at the federal and state levels, coupled with rising enforcement, are reshaping the risk landscape.In this two part series, we will discuss:What shifting state and federal priorities mean for your strategyAuto-renewals, subscriptions, and the rise in complaintsThird-party risk and the most underestimated ri...
2025-09-1212 min
COMPLY: The Marketing Compliance PodcastResponsible Bank-Fintech Partnerships with California DFPI Deputy Commissioner Christina TetraultChristina Tetrault, Deputy Commissioner at California’s Department of Financial Protection and Innovation (DFPI), offers a candid, practical look into the regulatory realities shaping today’s financial collaborations.Drawing from real-world enforcement actions and firsthand experience, Christina outlines the common missteps that can derail even the most promising partnerships—and what organizations must do to stay on course. Her message is clear: compliance isn’t a checkbox or a one-sided burden—it’s a shared responsibility across the entire ecosystem.Whether you're scaling a fintech startup, leading risk at a traditional bank, or exploring the future of fi...
2025-07-1906 min
COMPLY: The Marketing Compliance PodcastBeyond the Buzz—PerformLine’s Flexible Approach to AIIn a compliance world that demands precision and transparency, PerformLine understands the importance of balancing innovation with an organization’s specific risk posture. In this episode, we’re joined by Paul Wilmore, Chief Operating Officer, and Bogdan Arsenie, Chief Technology Officer at PerformLine, to explore how the company is thoughtfully deploying AI—without getting caught up in the hype.Together, Paul and Bogdan break down how PerformLine’s dual approach to AI is empowering compliance teams with transparency, control, and cutting-edge innovation.We discuss:Why PerformLine offers both AI and non-AI systems and how it suppo...
2025-06-2711 min
COMPLY: The Marketing Compliance PodcastCompliance ROI and Collaboration with Harsha Raghunath, Director of Compliance at MercuryIn this episode of the COMPLY Podcast, we’re joined by Harsha Raghunath, Director of Compliance at Mercury, for a conversation on what it looks like when compliance is built into a company from day zero. Harsha shares how Mercury’s foundation of compliance shapes everything from product development to cross-functional decision-making, and how his team keeps pace in a fast-moving fintech environment without slowing down innovation.We also dive into how Mercury leverages technology to streamline compliance, and Harsha offers candid advice for early-career professionals on building credibility, staying current, and navigating common challenges. Plus, we high...
2025-06-1325 min
COMPLY: The Marketing Compliance PodcastThe “Compliance Hat” Mindset for Marketers with Kat Wong, Director of Marketing at AdroIn this episode of the COMPLY Podcast, I’m joined by Kat Wong, Director of Marketing at Adro, a fintech that helps international students and workers access essential banking products in the U.S. Kat shares how she bridges the gap between marketing and compliance, ensuring clear, trustworthy messaging without getting lost in legal jargon.Drawing on her experience across industries—from major brands to fast-growing startups—Kat explains how understanding compliance isn’t just a legal team’s job. Instead, it’s a shared responsibility where marketers play a key role in translating complex regulatory requirements into accessi...
2025-05-2318 min
COMPLY: The Marketing Compliance PodcastSmarter UDAAP Compliance Monitoring with PerformLine’s Expanded RulebooksPerformLine’s newly enhanced UDAAP rulebooks are designed to help compliance and marketing teams work more efficiently while mitigating more risk. In this episode, I sit down with Mike Gibney, Director of Client Solutions, about how these updates are making it easier for clients to stay ahead of deceptive practices in their marketing and communications.By combining market trends, regulatory enforcement insights, and client feedback, the updated rulebooks offer broader coverage and faster deployment across channels. Built and refined with real-world testing, they help teams spend less time reviewing content and more time making informed decisions....
2025-05-0919 min
COMPLY: The Marketing Compliance PodcastSpotting the Gaps and Getting Compliance Right with Tonya Farmer at PriorityIn this episode, I’m joined by Tonya Farmer, a U.S. Army Veteran turned Quality Assurance Expert, whose career journey is anything but conventional. Now a pivotal member of the compliance and workforce management team at Priority, Tonya shares how her military discipline, tech-savvy background, and psychology training come together to elevate compliance operations.With over 32 years in customer service, Tonya brings a broad and deeply empathetic perspective to her work—ensuring that every interaction, every process, and every training initiative hits the mark.We discuss:How Tonya’s background in the military and IT...
2025-04-2515 min
COMPLY: The Marketing Compliance PodcastWhen Compliance Thinks Like a Marketer with Stacey Onyido at eToroWhat happens when a compliance leader thinks like a marketer? In this episode, I’m joined by Stacey Onyido, Global Financial Promotions Oversight Manager at eToro, who shares how she’s changing the narrative around marketing compliance—from restrictive to strategic.With 13+ years in the industry and a global role spanning social, influencer, and paid media channels, Stacey is rethinking how compliance can empower teams, speed up approvals, and help great ideas thrive responsibly.We discuss:Why compliance professionals benefit from speaking the language of marketing and how Stacey is making that a prio...
2025-04-1127 min
COMPLY: The Marketing Compliance PodcastBridging the Creativity and Compliance Gap with Ryan Bowling at OMB BankCreativity and compliance don’t have to be at odds. In fact, they can—and should—work together from the start. In this episode, I sit down with Ryan Bowling, Vice President and Director of Marketing at OMB Bank, to explore how marketing teams can push creative boundaries while staying compliant.With a unique background in journalism and a successful transition into the banking sector, Ryan shares how he’s built a marketing powerhouse that not only drives engagement but also meets strict compliance standards.We discuss:Why involving compliance from the start of a market...
2025-03-2824 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Ryan De HerreraThe COMPLY Podcast showcases trailblazers in the financial services and compliance space. Each episode dives deep into the challenges, triumphs, and innovations of executives at top banks, fintechs, and enterprises.In this episode, I’m joined by Ryan De Herrera, Senior Marketing Compliance Manager at University of Phoenix, whose experience spans compliance roles at companies like Bank of America and loanDepot. Through his experience, he’s become an expert in balancing marketing and compliance, ensuring advertising is both compelling and compliant.We discuss:How compliance should be a collaborative effort that helps businesses manage risk...
2025-03-1420 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Bert FriedmanThe COMPLY Podcast showcases trailblazers in the financial services and compliance space. Each episode dives deep into the challenges, triumphs, and innovations of executives at top banks, fintechs, and enterprises.In this episode, I’m joined by Bert Friedman, whose experience spans serving as an examiner at the CFPB to holding key compliance roles at companies like BMO Harris Bank, Deserve, and Payitoff.We discuss:The importance of compliance as an enabler rather than a roadblock, emphasizing a strategic approach to saying “yes, and here’s how” instead of defaulting to “no”The evolving regulatory l...
2025-02-2839 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Jim DowningThe Expert Interview Series is a segment of the COMPLY Podcast where we shine a spotlight on the industry leaders who are truly making a difference in the marketing compliance landscape. These boots-on-the-ground professionals work tirelessly to protect consumers while navigating the complex regulatory environment.We’ll chat with these compliance experts as they share their real-world experiences, expertise, and practical insights. By hearing from those who are actively engaged in compliance, you'll gain valuable perspectives and actionable strategies to apply in your own work.In this episode, I'm joined by Jim Downing, Chief Compliance Of...
2025-02-1439 min
COMPLY: The Marketing Compliance PodcastPreparing for 2025 Compliance Challenges and Regulatory ChangesIn this episode, I sit down with industry experts Doreen Ghusar, a governance & regulatory advisor with 20+ years experience at leading lenders, and Chris Hilliard, a seasoned compliance professional with 20+ years experience at major financial institutions and lenders, to talk about expectations for compliance in 2025 and best practices to mitigate risk.We discuss:The importance of proactively tracking and reviewing supervisory highlights, guidances, circulars and enforcement actionsLeveraging compliance tools and alerts to remain informed about regulatory updates and risksInvesting in compliance resources early to avoid greater costs in the futureAnticipating changes in 2025, including new regulations for AI...
2025-01-3122 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Courtney SchwoebelThe Expert Interview Series is a segment of the COMPLY Podcast where we shine a spotlight on the industry leaders who are truly making a difference in the marketing compliance landscape. These boots-on-the-ground professionals work tirelessly to protect consumers while navigating the complex regulatory environment.We’ll chat with these compliance experts as they share their real-world experiences, expertise, and practical insights. By hearing from those who are actively engaged in compliance, you'll gain valuable perspectives and actionable strategies to apply in your own work.In this episode, I sat down with compliance ve...
2025-01-1721 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Colin DarkeDescriptionThe Expert Interview Series is a segment of the COMPLY Podcast where we shine a spotlight on the industry leaders who are truly making a difference in the marketing compliance landscape. These boots-on-the-ground professionals work tirelessly to protect consumers while navigating the complex regulatory environment.We’ll chat with these compliance experts as they share their real-world experiences, expertise, and practical insights. By hearing from those who are actively engaged in compliance, you'll gain valuable perspectives and actionable strategies to apply in your own work.In this episode, I...
2025-01-0330 min
COMPLY: The Marketing Compliance PodcastCompliance Expert Interview with Andrew GrantThe Expert Interview Series is a segment of the COMPLY Podcast where we shine a spotlight on the industry leaders who are truly making a difference in the marketing compliance landscape. These boots-on-the-ground professionals work tirelessly to protect consumers while navigating the complex regulatory environment.We’ll chat with these compliance experts as they share their real-world experiences, expertise, and practical insights. By hearing from those who are actively engaged in compliance, you’ll gain valuable perspectives and actionable strategies to apply in your own work.In this episode, I sat down with Andr...
2024-12-0622 min
COMPLY: The Marketing Compliance PodcastCreating A Culture of Compliance with Kristina Sacco Pt. 2In this episode of the COMPLY Podcast, I sat down for part 2 of a discussion with my special guest Kristina Sacco about building a strong culture of compliance. In this episode, Kristina shares some additional bits of wisdom and best practices for making sure that everyone understands the importance of compliance.Topics include:The important task of training and continuing education of yourself and your organizationWhy it is important for the message of compliance to be communicated from the top down.How compliance can work with the business to inspire changeAdvice for those new t...
2024-10-2527 min
COMPLY: The Marketing Compliance PodcastCreating A Culture of Compliance with Kristina Sacco Pt. 1In this episode of the COMPLY Podcast, I sat down with my special guest Kristina Socco to talk about what it takes to build a strong culture of compliance. Kristina shares some of her thoughts and best practices for getting everyone on board to partner together to make sure that the lines of communication are open and that everyone feels like they have some ownership in the process.Discussion topics include:Compliance departments as the gatekeepers of the organizationHow the compliance team can help the organization shineThe importance of networking with other compliance professionalsS...
2024-10-1121 min
COMPLY: The Marketing Compliance PodcastThe Supreme Court’s Chevron Doctrine and Statute of Limitations RulingThis COMPLY Podcast episode is part 2 of a conversation between Eric Goldberg, Partner at Akerman LLP, Catherine Brennan, Partner at Hudson Cook LLP, and Rhonda McGill, PerformLine’s Senior Director of Customer Marketing as they discuss the impact of recent regulatory activities on marketing compliance.They discuss:The implications of the Supreme Court's decision to overturn the Chevron DoctrineChanges to the statute of limitations for regulatory challenges, which could result in a wave of new challenges to long-established regulationsBest practices for navigating these regulatory changes and moreShow NotesEpisode 51: Expert In...
2024-09-2016 min
COMPLY: The Marketing Compliance PodcastExpert Insights on Regulatory Shifts in EWA and BNPLThis COMPLY Podcast episode is part 1 of a conversation between Eric Goldberg, Partner at Akerman LLP, Catherine Brennan, Partner at Hudson Cook LLP, and Rhonda McGill, PerformLine’s Senior Director of Customer Marketing as they discuss the impact of recent regulatory activities on marketing compliance.They discuss:How recent CFPB rulings are redefining Earned Wage Access (EWA) and Buy Now, Pay Later (BNPL) productsThe specific challenges EWA and BNPL providers face in adapting to new regulations, such as the need for revised disclosure practices and handling consumer disputesPotential long-term impacts of these regulatory changesAb...
2024-09-0624 min
COMPLY: The Marketing Compliance PodcastBanking Industry Compliance Roundtable Recap Q3 2024In this episode of the COMPLY Podcast, I sat down with my co-host Rhonda to debrief on our recent banking industry compliance roundtable and highlight key themes and takeaways from the event.Discussion points include:Social media compliance for mortgage and loan officersInsights on the compliance review process of marketing materialsBest practices for bank-fintech partnerships and marketing complianceCommon BSA/AML challenges for fintechsShow Notes:Streamline Compliance Review with PerformLine’s Document Review: https://performline.com/blog-post/streamline-compliance-review-with-performlines-document-review/The Compliance Checklist for Bank-Fintech Partnerships and BaaS Providers: ht...
2024-08-0917 min
COMPLY: The Marketing Compliance PodcastStaying Ahead of Compliance with Insights from Sandhya BrownIn this episode of the COMPLY Podcast, we’re joined by Sandhya Brown, Assistant Director in the Division of Financial Practices at the Federal Trade Commission as she shares her perspective on what the Commission has been up to and what financial service providers should keep in mind in terms of compliance and consumer protection.Discussion points include:The two-sided risks of AI for complianceHer insights on a couple of FTC cases involving lead generationUpdates on FTC rulemakings and guidesAbout COMPLY: The Marketing Compliance PodcastThe state of marketing compliance an...
2024-07-2619 min
COMPLY: The Marketing Compliance PodcastExpert Insights on UDAAP and Deceptive Advertising Pt. 2This COMPLY Podcast episode is part 2 of a discussion between John Zanzarella, PerformLine’s SVP of Sales, Jonathan Pompan, Partner at Venable LLP, and Brian Serafin, Counsel at Weiner Brodsky Kider, as they take a deep dive into recent regulatory activity around UDAAP and deceptive advertising and best practices for getting ahead of risk.They discuss:Problematic terms in marketing materials, such as “instant,” “free,” and “affordable”The FDIC’s updated advertising rule and how it impacts both banks and non-banksBest practices for ensuring transparent communication in marketingShow Notes:Top UDAAP C...
2024-07-1229 min
COMPLY: The Marketing Compliance PodcastExpert Insights on UDAAP and Deceptive Advertising Pt. 1This COMPLY Podcast episode is part 1 of a discussion between John Zanzarella, PerformLine’s SVP of Sales, Jonathan Pompan, Partner at Venable LLP, and Brian Serafin, Counsel at Weiner Brodsky Kider, as they take a deep dive into recent regulatory activity around UDAAP and deceptive advertising and best practices for getting ahead of risk.They discuss:Recent activity from the CFPB and FTC around UDAAP and deceptive advertisingExpectations for the impact of the Supreme Court’s ruling to uphold the CFPB’s constitutionalityWhy product, marketing, and compliance teams need to collaborate for successShow Notes...
2024-06-2835 min
COMPLY: The Marketing Compliance PodcastMortgage Compliance Roundtable Rundown and Takeaways Q2 2024In this episode of the COMPLY Podcast, I sit down with my co-host Rhonda McGill to discuss the latest trends and challenges shaping the mortgage compliance landscape, drawing from our most recent mortgage industry roundtable with compliance leaders.We’ll cover:State licensing disclosures in marketing and advertising materialsCompliance considerations for QR codes that point consumers to loan information or to directly applyThe frequency and intensity of regulatory examinationsHow companies adapting their business practices to stay compliant and competitiveHow the Supreme Court’s ruling on the CFPB’s constitutionality could affect compliance practices within the mortgage indust...
2024-05-3125 min
COMPLY: The Marketing Compliance PodcastStrengthening Bank-Fintech Partnerships with Compliance2023 was a year of increased regulatory scrutiny for bank-fintech partnerships. This, coupled with a challenging macroeconomic environment and an election year, means there’s a lot on the horizon for the compliance space for the industry in 2024.In this podcast, we’re joined by industry experts Elizabeth Gorz, Chief Strategy Officer & Head of Legislative Affairs at American Fintech Council, and Ed Greene, BSA Officer at Middlesex Federal Savings, to discuss:How banks can establish and maintain compliance over their fintech program after a challenging year of budget cuts and being asked to do more with lessBest prac...
2024-05-0335 min
COMPLY: The Marketing Compliance PodcastA Look Back as the COMPLY Podcast Turns TwoCOMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could highlight some of the many great speakers that we have had on the show.In today’s podcast, our guests will share their insights on the following:How taking a look at past enforcement actions can help you shore up your compliance program.What the growth of the CFPB means for future enforcements.Why training and ongoing discussions with your team matter when building a cu...
2024-04-1911 min
COMPLY: The Marketing Compliance PodcastBaaS Partnerships and Fintech Meetup InsightsFintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were both in attendance and had a birds-eye view of this event and were able to glean some great takeaways for us to share with our listeners.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector, and Alex Morris, Sr. Account Executive at PerformLine, where we will chat about:BaaS partnerships—is there light at the end of the tunnel?The growing fintech community and the bloo...
2024-03-1530 min
COMPLY: The Marketing Compliance PodcastSneak Peek of the 2024 State of Marketing Compliance ReportEach year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current state of marketing compliance in various organizations, their challenges, and future expectations. It aims to help organizations benchmark their compliance practices and identify areas for improvement.In this sneak peek, we discuss:Key data points and takeaways from the reportThe most consistent and inconsistent data points year over yearInsights on how marketing and compliance teams are collaboratingShow Notes:Marketing Compliance Resource Library:
2024-03-0114 min
COMPLY: The Marketing Compliance PodcastBuilding, Evolving, and Automating Fintech Marketing ComplianceThere has been a shift in how regulators are approaching regulation of BaaS and FinTech’s. As enforcement actions continue to increase, having a well prepared compliance program in place is important now more than ever.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector where we will chat about:Regulation in a new age of fintechsHow banks and fintechs can apply what they have learned from regulatory actionsHow to know when the time is right to get out of spreadsheets and into a technology solutionThe cost of not havin...
2024-02-1627 min
COMPLY: The Marketing Compliance PodcastBeyond the Booths: Marketing Compliance Conference InsightsIn today's dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increased collaboration and representation at industry conferences, along with more fintech participation.In this COMPLY Podcast episode, I'm joined by Alex Morris, Senior Account Executive at PerformLine, where we chat about:The need for more marketing compliance resources and content at consumer finance industry conferencesChallenges faced by compliance teams who need to do more with lessThe crucial role technology plays in scaling consumer finance offeringsHeightened enforcement actions and higher standards in marketing compliance education in 2024Show...
2024-02-0221 min
COMPLY: The Marketing Compliance PodcastRecent CFPB Rulemaking Activity & Looking Ahead for 20242024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulemaking, examinations and enforcement. As we enter what is sure to be yet another busy year in the regulatory space, regulators are gearing up to ensure that consumer protection continues to be the focus of their ever-growing agenda.Today's episode is part 2 of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Recent CFPB Rulemaking ActivitySteps you can take now to get ahead of regulatory scrutinyLooking ahead at rulemaking...
2024-01-1926 min
COMPLY: The Marketing Compliance PodcastCFPB Complaints, Enforcements, & Navigating New Compliance ChallengesFacing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Consumer complaint trends in 2023 and factors that led to the record volumeLeveraging consumer complaint data for internal compliance processesRecent enforcement action numbers and the impact they have for the CFPBHow CCOs can navigate new challenges in 2024Show Notes:...
2024-01-0526 min
COMPLY: The Marketing Compliance PodcastBanking on Efficiency: Unveiling the Future of Compliance and Risk with Industry ExpertsIf you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The prevailing industry theme of prioritizing efficient and profitable growth over growth at any cost, and the crucial role technology plays in achieving more with less.The significance of leveraging advanced technology, such as...
2023-12-1516 min
COMPLY: The Marketing Compliance PodcastRisk Management and Fintech Collaboration: Lessons from Stripe and TruistIf you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the first part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The role of fintechs in compliance & collaboration, and how Stripe's compliance team collaborates cross-functionally to ensure compliance in product design and development; and acts as a communication bridge to facilitate discussions between fintech...
2023-12-0121 min
COMPLY: The Marketing Compliance PodcastEnforcement Expectations and Marketing Compliance Best PracticesThis COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss:Why public CFPB enforcement actions are down in recent yearsEnforcement action expectations on both the federal and state level for the rest of 2023 + 2024Marketing compliance best practices and takeawaysShow Notes:2023 Complaint Risk Signal Report: https://bit...
2023-11-1717 min
COMPLY: The Marketing Compliance PodcastDark Patterns, Enforcements, and Best Practices for ComplianceThis COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss:What dark patterns are and some examplesA notable enforcement action against a large organization for engaging in dark patternsTips for avoiding dark pattern compliance issuesShow NotesSandhya Brown of the FTC on Dark Patterns: https://bit.ly/47bQjoaMarketing Compliance Insights...
2023-11-0320 min
COMPLY: The Marketing Compliance PodcastFair Lending and FDIC Insurance Enforcement TrendsThis COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin, as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss several enforcement actions and trends, including:Fair lending and redlining in mortgage and beyondFDIC misrepresentation by fintechsShow Notes:Quick Tips for Fair Lending Compliance: https://bit.ly/3QiTGnMMarketing Compliance Insights from Recent Enforcement Actions: https://bit.ly/3PS4lnWTop...
2023-10-2023 min
COMPLY: The Marketing Compliance PodcastNavigating BaaS Partnerships: Regulatory Insights with Christina Tetreault of the California DFPIThis week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss: How partnerships between traditional banks and BaaS providers benefit both partiesThe measures these institutions can take to ensure they meet regulatory requirements when offering banking services through a third-party providerAnd how the California DFPI is taking a proactive approach focused on understanding your business to address potential challenges in the financial sectorShow Notes: May 2022 CFPB Circular on FDIC Insurance: https://bit.ly/3RId6TYCA DFPI Meeting Intake Form: https://bit.ly/46dOvepCA DFPI Chime Financial Settlement Agreement: https://bi...
2023-10-0613 min
Purpose-Driven WealthEpisode 96 - Diamonds - A Cut Above in the World of InvestingPodcast: Purpose-Driven Wealth Episode: Episode 96 - Diamonds - A Cut Above in the World of Investing The most consistent lesson in investing is that all assets carry a certain risk, and price is dependent on the market. Investors are always on the lookout for new asset classes to help diversify their portfolio as a way to enhance risk mitigation. Join us in this episode of the Purpose-Driven Wealth podcast, as Mo Bina talks to Chris Dessi of Diamond Standard about how they created the first and only regulator-licensed diamond commodities. Learn about how t...
2023-09-2646 min
COMPLY: The Marketing Compliance Podcast[Sneak Peek] 2023 CFPB Consumer Complaint Trends & InsightsThis week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report. Listen as Gianna and I discuss:The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutionsKey topics and a few interesting takeaways the report covers this yearGuidance on how organizations can establish a process for monitoring these complaints in the database systemBest practices for how to implement monitoring of marketing communications for compliance with regulations effectivelyFinally, we share how you can a...
2023-09-2217 min
COMPLY: The Marketing Compliance PodcastBenefits of Automating Your Marketing Compliance ProcessesThis week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes. Listen as John and I discuss:Some of the key concerns that keep marketing compliance professionals up at nightThe specific industry trends and regulatory changes that have heightened these concerns in recent timesHow automation can play a role in addressing these compliance challengesSome real-world success stories of organizations that have benefited from automating their marketing compliance processesShow Notes: Subscribe to the Regulatory Roundup: https://bit.ly...
2023-09-0826 min
COMPLY: The Marketing Compliance PodcastThe State of Mortgage Compliance, August 2023This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including: The ongoing complications with manual compliance review of loan officersThe increased risk of loan officers seeking additional revenue from affiliate partnerships due to the interest rate market, and what compliance teams can do to mitigate this riskCompliance Concerns with Loan officers adopting g...
2023-08-2526 min
COMPLY: The Marketing Compliance PodcastBuilding a Culture of Compliance with Faraz RanaThis week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including:What the compliance team and processes looked like during his time at BreadHow he prioritized what needed to be done to build this true culture of complianceHow technology can be an integral part of the compliance process, especially as it pertains to automating and scaling this functionAnd finally, some top tips for fintech listeners as it...
2023-08-0423 min
COMPLY: The Marketing Compliance PodcastSandhya Brown of the FTCThis week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few. They’ve also initiated rulemakings in a few areas related to dark patterns – in particular, junk fees and click-to-cancel. Listen as she talks about the staff report, key aspects of the cases they brought, the rulemaking p...
2023-07-1419 min
COMPLY: The Marketing Compliance PodcastUDAAP Compliance Trends and Best Practices Pt. 2This week’s podcast is the second part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerformLine. Today they continue their discussion on UDAAP. Topics on today's episode include:How to avoid common UDAAP pitfallsMitigating UDAAP compliance risk in marketing materialsDeveloping effective UDAAP compliance programsShow Notes:The Top UDAAP Compliance Issues Report: https://bit.ly/43lT1FBWatch On Demand – Minimizing UDAAP Compliance Risks: https://bit.ly/45qzuWmU...
2023-06-0932 min
COMPLY: The Marketing Compliance PodcastUDAAP Compliance Trends and Best Practices Pt. 1This week’s podcast is the first part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerfomLine. Today they discuss their unique insights on compliance with Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Listen as they discuss: Background on UDAAPCompliance risks to be aware of as it pertains to UDAAPTheir takes on the CFPB's policy statement on abusive acts and practicesShow Notes:The Top UDAAP Compliance Issues ReportWatch On Demand: Minimizing UDAAP Compliance RisksU...
2023-05-2626 min
COMPLY: The Marketing Compliance PodcastNavigating Marketing Compliance Challenges Pt. 2This week’s podcast is part two of a conversation between our SVP of Sales John Zanzarella, and two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs. If you haven’t listened to the first part of their conversation, we recommend you do that first, and then head back here to see how they wrap up their conversation with these topics: How to mitigate risk across marketing channelsHow to prioritize communication methods for complianceRegulatory hot topics and expectations for 2023How to share regulatory updates that affect...
2023-05-1225 min
COMPLY: The Marketing Compliance PodcastNavigating Marketing Compliance Challenges Pt. 1In this week’s podcast our SVP of Sales John Zanzarella, sits down with two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs - as they discuss how organizations are facing a unique set of marketing compliance challenges in 2023. Their discussion topics include: How small compliance teams can keep up with increasing demandsEffectively prioritizing and allocating compliance budgetsThe risks of not prioritizing training and developmentHow organizations can make the most of their relationship with consultants and outside counselShow Notes:The State of...
2023-04-2828 min
COMPLY: The Marketing Compliance PodcastThe Top UDAAP Compliance Issues Across Published ContentOn this week’s podcast we sit down with two PerformLine colleagues - Gianna Barrere, our Content Manager and Mike Gibney, our Client Solutions Manager and we discuss all things UDAAP (or Unfair, Deceptive, Abusive Acts or Practices). First we chat with Gianna about her newly released report: The Top UDAAP Compliance Issues Across Published Content, the methodology behind the report, and some of the key takeaways. And then we chat with Mike about PerformLine’s rules engine, rulebooks - specifically those that help with UDAAP, and why it’s critical to take a proact...
2023-04-1428 min
COMPLY: The Marketing Compliance PodcastBaaS: Compliance as a Competitive Advantage Pt. 2This week’s podcast is part two of a conversation all about BaaS or banking-as-a-service. If you haven’t listened to our previous podcast it contains part one of this conversation, so we recommend that you go back and listen if you haven’t yet. This week though we are rejoined by Paul Wilmore, PerformLIne’s COO, Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chief Compliance officer at Unit, as they discuss:The inconsistency in the regulatory climate in this industry, and thoughts on what’s to come.How players in this space...
2023-03-3121 min
COMPLY: The Marketing Compliance PodcastBaaS: Compliance as a Competitive Advantage Pt. 1This week’s podcast is part one of a conversation all about BaaS (banking-as-a-service). Paul Wilmore, PerformLine’s COO, sits down with Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chief Compliance officer at Unit to discuss:The current state of this rapidly growing industryHow Fintechs are building trust with consumers as we see more a shift to the less traditional banking modelTheir stance on who is responsible for regulatory compliance and consumer protection in this space - the bank, the fintechs, or both.The expertise in compliance that banks can offer these fintechs give...
2023-03-1719 min
Fintech Business WeeklyInterview: Alex Baydin, PerformLine's Founder & CEOIn this episode, I talk to Alex Baydin, founder and CEO of PerformLine, a platform for regulatory and compliance monitoring for brand marketing.We had a chance to talk about:* The complexity of managing marketing compliance in today’s digital advertising ecosystem* Managing workflows and communication in fintech/Banking-as-a-Service relationships* Key takeaways from analyzing millions of CFPB complaints* What Alex is keeping an eye from a regulatory perspective this year* and more! Get full access to Fintech Business Weekly at fintechbusinessweekly.substack.com/subscribe
2023-03-1641 minFintech Business PodcastInterview: Alex Baydin, PerformLine's Founder & CEOIn this episode, I talk to Alex Baydin, founder and CEO of PerformLine, a platform for regulatory and compliance monitoring for brand marketing.We had a chance to talk about:* The complexity of managing marketing compliance in today’s digital advertising ecosystem* Managing workflows and communication in fintech/Banking-as-a-Service relationships* Key takeaways from analyzing millions of CFPB complaints* What Alex is keeping an eye from a regulatory perspective this year* and more! Get full access to Fintech Business Weekly at fintechbusinessweekly.substack.com/subscribe
2023-03-1641 min
COMPLY: The Marketing Compliance PodcastThe State of Mortgage Marketing ComplianceThis week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. Last week we hosted a quarterly roundtable with compliance leaders in this space and today Rhonda and I discuss some key take aways from that event. This includes doing a lot more - such as examinations and compliance reviews, with a lot less - as we see market trends impacting these teams. As well as the ongoing need for monitoring for non-compliant posts and brand mentions across loan officer’s social media chan...
2023-02-1722 min
COMPLY: The Marketing Compliance PodcastThe State of Marketing ComplianceThis week I sat down with our content manager here at PerformLine, Gianna Barrere, to discuss the release of our upcoming State of Marketing Compliance Report. This is our second annual release of this report, which is a comprehensive overview of the data we collected in Q4 of 2022 , when we surveyed compliance professionals across a wide variety of industries on their marketing compliance practices, concerns, and challenges. During today’s podcast Gianna and I discuss: Key insights from the reportThe most consistent and inconsistent data points year-over-yearA few key takeaways for the mortgage, buy now...
2023-02-0313 min
Fintech BrewsEp 27: Maximizing Your ROI with RegTech: Part 2Ready to set your compliance team up for success? Alex Baydin, founder and CEO of PerformLine, joins Trent this week from a hunting lodge in South Dakota to discuss how his RegTech company can empower your team to perform quality work while maintaining compliance with the ever-changing regulations in the finance industry. Learn how utilizing the right tools can speed up turn times and free up your team to focus on more strategic work.Show Notes:Follow Alex Baydin on LinkedIn: https://www.linkedin.com/in/alex-baydin-0608383/Learn more about PerformLine: https://performline...
2023-01-2429 min
COMPLY: The Marketing Compliance PodcastCFPB Compliant Risk Signal Report Pt. 2This week’s episode is part two of a conversation about one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions. Today’s podcast is a continuation of a conversation between experts at PerformLine as they continue to talk through compliance risk signals from the CFPB's consumer complaint database, including: Enforcement trends over the past year and expectations in 2023Prioritization of enforcement over consumer educationIncreased scrutiny of UDAAPThe States...
2023-01-2016 min
COMPLY: The Marketing Compliance PodcastCFPB Complaint Risk Signal Report Pt. 1We’re starting this season of our COMPLY podcast discussing one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions.The CFPB uses this consumer complaint data to guide its supervisory and enforcement activities and today’s discussion focuses on:Big-picture complaint trends over the past yearIncreased complaints submitted by special groupsContinued regulatory scrutiny on fair lendingThe latest happenings in the BNPL industry and expectations for this yearBank-fintech part...
2023-01-0619 min
COMPLY: The Marketing Compliance PodcastBNPL Market Trends and Consumer Impacts Pt. 2Our episode this week is part two of a conversation on the current and future regulation of the buy now, pay later industry featuring Alan Kaplinsky and Lisa Lanham, two thought leaders from Ballard Spahr, and PerformLine’s own SVP John Zanzarella. Their conversation focuses on the CFPB’s latest report on Buy Now, Pay Later: Market trends and consumer impacts, as they specifically discuss the three main areas of concern for consumer protection risks for BNPL products as outlined by the CFPB, from both the federal and state perspective, including the lack of standardized disclosures for these...
2022-12-1626 min
COMPLY: The Marketing Compliance PodcastBNPL Market Trends and Consumer Impacts Pt.1Our episode this week revolves around the current state of the buy now, pay later industry. The conversation features Alan Kaplinsky, Senior Counsel at Ballard Spahr, Lisa Lanham, Partner at Ballard Spahr, and John Zanzarella, SVP at PerformLine. In addition to discussing where this industry stands today, they also discuss the possible future of this industry over the next few years given the current headwinds it faces - which include a decrease in consumer spending, rising inflation and existing loan quality and cost of funding becoming constrained as interest rates continue to rise.Show Notes:
2022-12-0216 min
COMPLY: The Marketing Compliance PodcastThe Evolution of Bank-Fintech Partnerships and BaaS ProvidersWe’re super excited for this week’s podcast with Paul Wilmore. Paul spent 19 years at Barclays in US Consumer Business in a number of roles, last of which was Chief Marketing Officer. From there Paul become the CMO at Cardtronics, the world's largest ATM operator, and is now the Chief Operations Officer here at PerformLine.During today’s episode Paul and I discuss: The evolution of the fintech, partner bank, and banking as a service (BaaS) ecosystemThe opportunities and challenges of these new partnershipsThe importance of collaboration between these parties as it pertains to complianceShow...
2022-11-1819 min
COMPLY: The Marketing Compliance PodcastThe Compliance Fortune Teller: 2022 Results + 2023 PredictionsWe’re super excited for this week’s podcast with Rhonda McGill. You may know Rhonda as our SVP of Client Solutions here at PerformLine, but what you may not know is that she is also our resident compliance fortune teller. During today’s episode, Rhonda and I walk through the compliance predictions she made for 2022, where things landed in the world of regulation, and her predictions for what we can expect to see in 2023.Show Notes:Q4 Mortgage Industry Roundtable | November 9th, 1:00 PM ET2022 CFPB Complaint Risk Signal ReportBlog: CFPB Director Rohit Chopra: A Year...
2022-10-2127 min
COMPLY: The Marketing Compliance PodcastCompliance Issues Report Pt. 2Today's podcast is part two of a discussion between experts at PerformLine as they continue to talk through the top marketing compliance issues thus far in 2022 which we’ve uncovered using the PeformLine platform. Topics include:The multiple compliance concerns with using language like "fast approval" or "instant approval" on marketing materialsAvoiding black-box models for decision-making and preventing ECOA compliance issuesAnd best practices for compliance monitoring and consumer protection across marketing channels and partnersShow Notes:Download the Top Marketing Compliance Issues Report here: https://bit.ly/3y3ETE3Watch the full webinar he...
2022-10-0717 min
COMPLY: The Marketing Compliance PodcastCompliance Issues Report Pt. 1Today's podcast is part one of a discussion between experts at PerformLine as they take a deep dive into the top marketing compliance issues thus far in 2022. Topics include:How we uncovered these findings using PerformLine’s proprietary Rulebooks and technologyThe all-too-common issue of third parties deceiving consumers through brand infringement (and these instances going unnoticed by the brand they're infringing upon)The importance of substantiation when using subjecting language in marketing materials to protect both consumers and your organizationShow Notes:Download the Top Marketing Compliance Issues Report here: https://bit.ly/3y3ET...
2022-09-2323 min
COMPLY: The Marketing Compliance PodcastPurpose Financial’s Multichannel Compliance Monitoring ApproachToday’s podcast is a discussion had between Jason Krumenaker, Manager of Client Success here at PerformLine and Patricia Smith, VP of Customer Care & Experience at Purpose Financial. During their discussion Patricia shares how a robust multichannel compliance monitoring approach has supported their quest for excellence in the customer journey at Purpose Financial and shares best practices your organization can implement as well.
2022-08-2618 min
COMPLY: The Marketing Compliance PodcastConsumer Protection at the FTC featuring Sandy BrownToday’s podcast features Sandy Brown, Assistant Director, Bureau of Consumer Protection's Division of Financial Practices at the Federal Trade Commission. This excerpt from Sandy reviews a broad range of consumer protection issues organizations are facing today and shares what's on the FTC's radar in her role supervising enforcement and policy work.About COMPLY: The Marketing Compliance PodcastThe state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to hel...
2022-08-1214 min
COMPLY: The Marketing Compliance PodcastThe Road Ahead for Buy Now, Pay Later Compliance Professionals Pt 2.Today’s episode is part two of a the conversation had between John Zanzarella, VP of Sales here at PerformLine and Gary Stein, US Chief Product & Compliance Officer at Opy. Gary previously led policy-making efforts and a team of subject matter experts for the CFPB - covering consumer deposits, emerging and legacy payment systems, consumer-authorized data sharing/aggregation, small-dollar, and other consumer lending products. John and Gary’s discussion revolves around key topics such as:When it comes to protecting the consumer - what do you think the future holds in terms of regulation in thi...
2022-07-2925 min
COMPLY: The Marketing Compliance PodcastThe Road Ahead for Buy Now, Pay Later Compliance Professionals Pt. 1On today’s episode we hear from John Zanzarella, VP of Sales here at PerformLine as he chats with Gary Stein, US Chief Product & Compliance Officer at Opy. Prior to joining Opy, Gary previously led policy-making efforts and a team of subject matter experts for the CFPB - covering consumer deposits, emerging and legacy payment systems, consumer-authorized data sharing/aggregation, small-dollar, and other consumer lending products.Their discussion today revolves around key topics such as:Gary’s experience as a former regulator moving into the private sector, and what specifically caught his attention about OpyHis initiatives when...
2022-07-1519 min
COMPLY: The Marketing Compliance PodcastUDAAP Compliance Under CFPB Director Chopra. Pt. 2 Today’s podcast is part two of a discussion had between Rhonda McGill, Sr. Director of Client Solutions at PerformLine and Tony Alexis, Partner at Goodwin Law and former Assistant Director and Head of the Office of Enforcement at the CFPB, where he developed and managed the CFPB’s enforcement strategy, consumer financial investigations and litigation. On today’s show Rhonda and Tony continue their discussion of UDAAP Compliance Under CFPB Director Chopra, specifically:The CFPB's updated procedural rules that provide them with the authority to carry out enforcement actions in-houseExpectations on the States' enforcement of UDAAPThe role of a st...
2022-07-0123 min
COMPLY: The Marketing Compliance PodcastUDAAP Compliance Under CFPB Director Chopra Pt. 1Today’s podcast is a discussion between Rhonda McGill, Sr. Director of Client Solutions at PerformLine and Tony Alexis, Partner at Goodwin Law and former Assistant Director and Head of the Office of Enforcement at the CFPB, where he developed and managed the CFPB’s enforcement strategy, consumer financial investigations and litigation. During today’s podcast they discuss UDAAP compliance under CFPB Director Chopra, specifically:The recision of the CFPB's guidance on Abusiveness Standard in 2020 and how it impacts organizations todayThe recent update to the UDAAP examination manual to include discrimination under "unfair"The recent notable UDAAP enforcement action...
2022-06-1416 min
COMPLY: The Marketing Compliance PodcastComply Now, Don’t Pay LaterToday’s podcast is discussion had between John Zanzarella, VP of Sales here at PerformLine and Eamonn Moran, Of Counsel at Morgan, Lewis & Bockius LLP. Their conversation revolves around the implications of the CFPB's recent probe into five major BNPL providers - which was announced last December and was due on March 1st of this year - over concerns about risks to consumers associated with accumulating debt, regulatory arbitrage, credit reporting, and data harvesting. As well as what compliance or legal teams at buy now, pay later companies can proactively put in place today to adhere to existing regulations for...
2022-06-0218 min
COMPLY: The Marketing Compliance PodcastThe State of Marketing Compliance Pt. 2Today’s podcast is part two of the conversation had between Rhonda McGill, Senior Director of Client Solutions here at PerformLine and John Henson, now general counsel and previously head of legal and compliance at consumeraffairs.com. Their discussion revolves around various topics around marketing compliance across industries that we see under the microscope of growing regulatory scrutiny.Topics that John and Rhonda discuss this week include expectations for 2022 as it pertains to Fair Lending, UDAAP, data privacy and protection - both from the regulators' perspective and third party partners, and things for all compliance professionals to ke...
2022-05-1920 min
COMPLY: The Marketing Compliance PodcastThe State of Marketing Compliance Pt. 1Today’s podcast is part one of a conversation had between Rhonda McGill, Senior Director of Client Solutions here at PerformLine and John Henson, now General Counsel and previously Head of Legal and Compliance at consumeraffairs.com. Their conversation is on various topics around marketing compliance across industries that we see under the microscope of growing regulatory scrutiny. About COMPLY: The Marketing Compliance PodcastThe state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as...
2022-05-0515 min
COMPLY: The Marketing Compliance PodcastProactive Fair Lending ComplianceThis week we sat down with Rhonda McGill, Senior Director of Client Solutions at PerformLine, as we discussed how organizations can take a proactive approach to fair lending compliance instead of a reactive one.About COMPLY: The Marketing Compliance PodcastThe state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. This podcast is for informational and e...
2022-04-1314 min
The Data-Driven MarketerStaying on Message (and Compliance) at Scale ft. Alex BaydinFounder & CEO of PerformLine (The King of Compliance), Alex Baydin, dropped into the data basement this week to chat with Brian and Adam. Performline is a pioneer in the regtech industry and is focused on making sure customer facing messages in regulated industries are compliant.
Show Notes & Transcript: https://www.netwisedata.com/blog/podcast-ft.-alex-baydin-staying-on-message-and-compliant-at-scale
Join the Data-Driven Marketer Discord: https://discord.gg/XtueptFubh
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2021-09-1645 min
Money Matters Top Tips with Adam TorresAdam Torres interviews John Zanzarella, VP of Sales at PerformLineAdam Torres interviews John Zanzarella, VP of Sales at PerformLine in this episode.
Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.
Apply to be interviewed by Adam on our podcast:
https://www.moneymatterstoptips.com/podcastguest
2020-02-0611 min