Shows
Vet Life Reimagined2026 Veterinary Trends: Balancing Innovation, AI, and Cultural ShiftsSend a textIn this special episode of Vet Life Reimagined, we look toward the horizon of 2026 with a distinguished panel of industry leaders to explore the shifts facing our clinics, teams, and the industry at large.Resources:Video episode on YouTubeCandise Goodwin Dr. Michael Bailey Dr. Jennifer Quammen Dr. Jen Quammen’s previous episode on Vet Life Reimagined March 17, 2025 (audio) (video)Tricia Gorham, CVT, MS Marie Holowaychuk, DVM, DACVECC, CYT Marie’s previous episode on Vet Life Reimagined March 27, 2023 (audio) (video) References:PetDesk 2025 Pet Parent Research ReportHABRI and Chewy study Reve...
2025-12-2951 min
The CX FilesThe CX Files #21 - Stacy JustinoHow do you NOT prove the ROI of your customer support team? By not speaking the language of the finance department (management's best friend).Recently I talked with Stacy Justino, Product Support Manager at Petdesk and she explained exactly how to get from cost center to value driver for the entire business.In this episode Stacy breaks down:The one skill to look for when hiring in a world flooded with AIHow you can turn L1 / Frontline staff into influence for your product/service roadmap How knowledge management culture at your team drives AI an...
2025-10-0739 min
Live Chat with Jen WeaverConquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.“Consistent quality review, I think, is better than no quality review.” That’s the principle that guided Stacy Justino, Product Support Manager at PetDesk, when she launched a brand-new QA program for veterinary support in just weeks. Drawing from her experience at companies like Wistia and Loom, Stacy created a lightweight system her team actually enjoys and that she can sustain over time.In this episode, we cove...
2025-09-1631 min
Pet Care Industry News"The Resilient Pet Care Industry: Digital Convenience, Sustainable Innovation, and Evolving Trends"The pet care industry continues to show resilience and growth in 2025, with recent data indicating a surge in premium and health-focused products. According to a report released by PetDesk and London Research on March 17, 31% of pet owners are considering switching veterinary clinics this year, highlighting the importance of digital convenience in veterinary care. The study, based on a survey of 1,000 North American pet parents, reveals that 57% have experienced difficulty booking appointments, while 42% don't receive reminders for appointments or vaccines.In response to these trends, the industry is seeing increased merger and acquisition activity. On March 11, General Mills completed...
2025-03-1902 min
Business AhasEp.2 David PaulWelcome to Business Aha's! A show about the eureka moment that launched business leaders into their next level of success. Listen and watch your host, Jim Hayden, and our fantastic guest this month, David Paul!A talented coach, consultant, and leader- he has served as both a CEO and Venture Capital Investor for a variety of organizations from technology to service companies. David has more than ten years’ experience growing and guiding firms through their most difficult and profitable cycles. For example: he was responsible for deploying $15 million of growth capital from 2016 through 2019 and sat on the Bo...
2024-08-2019 min
Tacos and Tech PodcastThis Week in San Diego Tech News - December 13, 2023Neal: Welcome everyone to the weekly San Diego Tech News by Neal Bloom and Fred Grier from Fresh Brewed Tech. I’m Neal Bloom from Fresh Brewed Tech, the Tacos and Tech Podcast, and Interlock Capital. Fred: I’m Fred Grier, journalist and author of SD Founders substack. I wrote about the tech industry for the San Diego Business Journal for two years. I covered the ins-and-outs of the startup world for much of that time, breaking news on IPOs, fundraising rounds, and M&A. Promote the show: Before we div...
2023-12-1312 min
The Bird BathLong live Loyal, Blackstone Nabs Rover, Cornell Weighs In, and Petvi$orFire up the jingles, December is here.Loyal for LifePetvisor pulls in $100MRover goes privateCornell on Canine Respiratory OutbreakSubscribe to the Fountain Report weekly newsletter: https://bit.ly/3JTYjRzHelpful links:Meet the Petvisor Brands | PetDesk, Vetstoria, WhiskerCloudCanine respiratory disease outbreaks
2023-12-0509 min
WhiskerTalks: A Veterinary PodcastBig Changes at WhiskerTalks and WhiskerCloudWhiskerCloud Founder Adam Greenbaum chats with Mary Schwartz, Manager of Sales Enablement at PetDesk, about her transition from veterinary medicine to tech. Plus, Mary is introduced as one of the new hosts of WhiskerTalks!
2023-11-0848 min
The Family Pet PodcastEp. 65 - My veterinarian has an app for thatEp. 65 - My veterinarian has an app for that. – Show NotesAs we come to live more and more of our lives through our mobile phones, the veterinary industry has begun offering apps that allow pet owners to keep track of their pet’s health records and stay connected to their veterinary providers. Using client engagement apps, pet parents can schedule appointments, submit prescription refill requests, confirm appointments, track vaccinations and more.Mary Schwartz is Senior Sales Enablement Manager with PetVisor. She brings her knowledge about client engagement apps and walks...
2023-06-0923 min
Vet Life ReimaginedCuriosity For the Future of Veterinary Medicine (Sam Schopler)Send a textSam Schopler, a third-year veterinary student, has a unique background that sets him apart from his peers. With family connections in veterinary medicine, Sam initially explored other areas of interest such as basketball and international research in Madagascar. Through his work at Pet Desk, a company that automates marketing and client communications for veterinary hospitals, Sam has gained valuable insights into how to build strong networks within the veterinary community. His passion for understanding diverse perspectives and advocating for colleagues makes him an inspiring and influential figure in the field. Episode h...
2023-04-2434 min
PAWSitive Leadership PodcastConversation About the Veterinary Industry Through a Fresh Lens with Sam SchoplerIn this episode, Andrea and David talk with Sam Schopler, a third-year veterinary student at North Carolina University and a Veterinary Alliance Director at pet Desk. Sam is starting his career in vet med and has a unique perspective on our industry. Sam also has an entrepreneurial mindset and talks to us about leadership in the veterinary workplace through the lens of a student not yet in practice. We dive into how the demand for veterinarians is high, practices are competing for veterinarians, and what is it that new grads are looking for in a workplace. The expectations of veterinarians...
2023-04-0652 min
Simple, InterruptedBuilding Trust, Educating and Shifting the Veterinary Client Mindset to CareFirst with Dr. Lauren Smith and Ron SosaIn episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry. The client mindset can be shifted! By utilizing education and proactively building a foundation for trust...
2022-12-1539 min
Simple, InterruptedBuilding Trust, Educating and Shifting the Veterinary Client Mindset to CareFirst with Dr. Lauren Smith and Ron SosaIn episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry.
The client mindset can be shifted! By utilizing education and proactively building a foundation for trust, veterinary clients can become CareFirst c...
2022-12-1539 minSimple, InterruptedBuilding Trust, Educating and Shifting the Veterinary Client Mindset to CareFirst with Dr. Lauren Smith and Ron SosaIn episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry.
The client mindset can be shifted! By utilizing education and proactively building a foundation for trust, veterinary clients can become CareFirst c...
2022-12-1539 min
CS No BSOwning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations ManagerThis episode of CS No BS features an interview with Shona Fenner, Sr. Customer Success Operations Manager at PetDesk. Designed with busy veterinary practices in mind, PetDesk streamlines client communication to keep staff happy, patients healthy, and practices profitable.With more than seven years at PetDesk in a number of roles, Shona has developed a breadth of knowledge across the company. Prior to PetDesk, she garnered wide-ranging expertise in fields such as video production and editing, sales and service, and customer satisfaction. In this episode, Shona discusses shifting from an account management model to customer s...
2022-09-2750 minSimple, InterruptedRecruiting Quality Veterinary Talent and Keeping a Healthy Team with Andrew Luna and Rebecca RoseHiring the right veterinary talent is a unique challenge, and a common struggle for veterinary practices is not only finding an amazing candidate with the proper skills needed to put care first, but also someone who fits in with your team dynamics. If you own or manage a veterinary practice, you may have questioned how to attract qualified candidates while competing with other practices. How can a clinic show their value, mission, and purpose in the hiring process amidst the hiring crisis taking place in today’s market?
In this episode, you’ll hear from Andrew Luna, founder and CEO of Houn...
2022-09-2248 minSimple, InterruptedRecruiting Quality Veterinary Talent and Keeping a Healthy Team with Andrew Luna and Rebecca RoseHiring the right veterinary talent is a unique challenge, and a common struggle for veterinary practices is not only finding an amazing candidate with the proper skills needed to put care first, but also someone who fits in with your team dynamics. If you own or manage a veterinary practice, you may have questioned how to attract qualified candidates while competing with other practices. How can a clinic show their value, mission, and purpose in the hiring process amidst the hiring crisis taking place in today’s market?
In this episode, you’ll hear from Andrew Luna, founder and CEO of Houn...
2022-09-2248 minSimple, InterruptedRecruiting Quality Veterinary Talent and Keeping a Healthy Team with Andrew Luna and Rebecca RoseHiring the right veterinary talent is a unique challenge, and a common struggle for veterinary practices is not only finding an amazing candidate with the proper skills needed to put care first, but also someone who fits in with your team dynamics. If you own or manage a veterinary practice, you may have questioned how to attract qualified candidates while competing with other practices. How can a clinic show their value, mission, and purpose in the hiring process amidst the hiring crisis taking place in today’s market? In this episode, you’ll hear from A...
2022-09-2248 minSimple, InterruptedUnderstanding a CareFirst Approach to Veterinary Medicine with David Liss and Sam SchoplerOne of the biggest challenges the veterinary industry is facing is the commoditization of pet care due to the rise of big-box retailers offering veterinary health services. At PetDesk, we want to identify ways veterinary professionals can improve their best vet self by adopting an approach we like to call "CareFirst".
So often we see the local practitioner up against big chains like Walmart, Lowe’s, or Petco for veterinary care. CareFirst is the mindset being adopted by veterinary professionals that embodies strategic steps independent clinics can take to guide their clients to better pet care.
In this episode, we talk...
2022-09-0746 minSimple, InterruptedUnderstanding a CareFirst Approach to Veterinary Medicine with David Liss and Sam SchoplerOne of the biggest challenges the veterinary industry is facing is the commoditization of pet care due to the rise of big-box retailers offering veterinary health services. At PetDesk, we want to identify ways veterinary professionals can improve their best vet self by adopting an approach we like to call "CareFirst".
So often we see the local practitioner up against big chains like Walmart, Lowe’s, or Petco for veterinary care. CareFirst is the mindset being adopted by veterinary professionals that embodies strategic steps independent clinics can take to guide their clients to better pet care.
In this episode, we talk...
2022-09-0746 minSimple, InterruptedUnderstanding a CareFirst Approach to Veterinary Medicine with David Liss and Sam SchoplerOne of the biggest challenges the veterinary industry is facing is the commoditization of pet care due to the rise of big-box retailers offering veterinary health services. At PetDesk, we want to identify ways veterinary professionals can improve their best vet self by adopting an approach we like to call "CareFirst". So often we see the local practitioner up against big chains like Walmart, Lowe’s, or Petco for veterinary care. CareFirst is the mindset being adopted by veterinary professionals that embodies strategic steps independent clinics can take to guide their clients to better pet care. In...
2022-09-0746 min
The Capital StackTaylor Cavanah of PetDesk on the Challenger Sale and Defining Product-Market Fit.Today, David is speaking with Taylor Cavanah. Taylor Cavanah founder and CEO of PetDesk. PetDesk is engaging pet parents in their pet’s health by building deeper relationships with their pet care providers. The company is the leading provider of client communication and is currently being used within 3,500 vet clinics and has over 3M app users. Taylor began his technical career at Zyvex Corporation where he helped grow, spin off, and later sell the company. Between undergrad and grad school he worked for Sony America in a think tank tasked with forecasting products 10 years down the r...
2022-04-1957 min
The Data RoomSolving Data Hygiene Issues, Ops Team Building, and Customer Journey Mapping (w/ Kelsey Cohen, Sr. Revenue Operations Manager @ PetDesk)Data hygiene is a common challenge in many startups. Most organizations aren't aware of the importance of establishing a single source of truth for the whole organization from the beginning.
The truth is if you don’t prioritize it at the outset, you end up playing catch up afterwards.
In this episode, Kelsey Cohen, Senior Revenue Operations Manager at PetDesk, shares how she wrangled all the systems, data, and processes upon joining a new organization and built a team that could handle the ongoing work of maintaining data hygiene.
We discuss:
...
2021-12-1352 min
Go-to-Market ExcellenceSolving Data Hygiene Issues, Ops Team Building, and Customer Journey Mapping (w/ Kelsey Cohen, Sr. Revenue Operations Manager @ PetDesk)Data hygiene is a common challenge in many startups. Most organizations aren't aware of the importance of establishing a single source of truth for the whole organization from the beginning.The truth is if you don’t prioritize it at the outset, you end up playing catch up afterwards.In this episode, Kelsey Cohen, Senior Revenue Operations Manager at PetDesk, shares how she wrangled all the systems, data, and processes upon joining a new organization and built a team that could handle the ongoing work of maintaining data hygiene.We discuss:...
2021-12-1352 min
The Pet Vet Exchange Podcast34. What's The Good, The Bad, and The Ugly of Pet Technology? - Sam SchoplerSam Schopler from PetDesk joins us to discuss the good, the bad, and the ugly of bringing technology into the pet industry for pets, pet parents, and vets alike.
Sam says:
“The shift that we’re feeling now is a transition from a place where veterinarians were the sacred truth for pet health, to now needing to be more facilitators of information and the appropriate dispersal of that information to pet owners.”
“The amount of information that we’re compiling in terms of veterinary medicine is growing exponentially.”
“The idea that we’re [vet...
2021-06-3019 min
Aspiring OpsThe Unexpected Journey into OperationsKelsey Cohen is the Senior Revenue Operations Manager at PetDesk and former Chief of Staff at Bloomscape. As the third employee at Bloomscape, Kelsey played a foundational role in scaling the company to 150 employees and helping to raise over $24M in funding. On this episode of Aspiring Ops, Kelsey shares how her willingness to step through open doors and take on new opportunities led to her unlikely journey from graphic designer to operations leader at one of the fastest growing companies in the midwest.
2021-04-1336 min
The People of Veterinary MedicinePetDesk's CEO - Taylor CavanahIn this episode we sit down with PetDesk's CEO Taylor Cavanah. I'm always fascinated with the why people get into Veterinary Medicine. We talk about how he grew from a failed app company to one of the industries top Communication and Reminder Services for the Veterinary Industry.
https://PetDesk.com
2020-08-141h 11
The Uncharted Veterinary PodcastUVP 073: How and When to Go Back to NormalUncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted.
REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss discuss when it's time to move vet practices back toward normalcy and how to do it.
2020-05-271h 24The Uncharted Veterinary PodcastUVP 072: Does Your Practice Externship Suck?Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted.
REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mailbag. What makes a good externship? How do you find one? How do you create one? What do you do if you're in a crummy one?? Let's get into it!
2020-05-2045 minThe Uncharted Veterinary PodcastUVP 071: You're Doing CE WrongUncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted
REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss go to the mail bag to talk about how most of us are doing CE wrong. What's that mean?! Check it out....
2020-05-1338 minThe Uncharted Veterinary PodcastUVP 70: I'm Not Okay With What My Practice Is DoingUncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted
This week on the Uncharted veterinary podcast, Dr. Andy Roark and Practice Management Diva Stephanie Goss take a great question from the mail bag. As a new veterinarian, what do you do when your new practice doesn't follow medical and or legal standards? Let's get into it!
Information on the Uncharted Online Conference (June 11-14) is coming soon!
Register for the 2020 Virtual Veterinary Technician/Nurse Graduation taking place Sunday 5/24 at 5pm EDT, 2pm PDT right here: https://tinyurl.com/2020VetTechGrad
2020-05-0653 minThe Uncharted Veterinary PodcastUVP 069: When Techs Can't Tech AnymoreThis week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the amazing Stephanie Goss go to the mail bag to answer a tough, tough question about how to handle the technician who has started making mistakes, slowing down, and falling behind on technology. Let's get into this!
We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted.
For info and registration for Virtual Graduation this Sunday: https://drandyroark.com/college-of-veterinary-medicine-virtual-graduation/
Try Uncharted free for 6 weeks! Gang, to help practices wrestling to respond to COVID-19 we are...
2020-04-2956 minThe Uncharted Veterinary PodcastUVP 068: On-Call is Burning Me Out!This week on the Uncharted Vet Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from the mailbag. What do you do when the on-call schedule changes, you're getting burned out, and your boss just throws his hands up? Well, that's what we are unpacking today.
We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted.
Try Uncharted free for 6 weeks! Gang, to help practices wrestling to respond to COVID-19 we are opening up Uncharted for 6 weeks to help practices survive and even thrive! To give...
2020-04-2247 minThe Uncharted Veterinary PodcastUVP 067: I'm New and People Are Mad I Don't Know How To Do EverythingThis week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the Now-Healthy Stephanie Goss tackle a mailbag question from Molly. "I'm new and people yell at me for not doing everything right. What should I do?!" Let's get into this!
We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted
Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head over to Unchartedvet.com and...
2020-04-1541 minThe Uncharted Veterinary PodcastUVP 066: Our New Lead Tech Isn't Cutting ItThis week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Patient Zero Stephanie Goss take a question from the mail bag. Why isn't this new lead tech performing up to expectations? Why won't she "do it the way I do it?" Let's get into this!
We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted
Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head...
2020-04-0852 minThe Uncharted Veterinary PodcastUVP 065: Top Management Questions About COVID-19This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss review the most common questions they are getting on COVID-19 and veterinary practices.
We are supported by the amazing people at Petdesk! Check them out and get a special offer at: www.petdesk.com/uncharted
Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head over to Unchartedvet.com and become a member!
2020-04-011h 09The Uncharted Veterinary PodcastUVP 064: Keeping Morale Up During COVID-19This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times.
We are supported by the amazing people at Petdesk! Check them out and get a special offer at: www.petdesk.com/uncharted
Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head over to Unchartedvet.com and become a member!
2020-03-251h 10
Startup NewsJan 18, 2019 - Pet Desk and PeakSpan, Birdies, T.I's Tech CyphaIn this episode of Startup News:
PetDesk raises from PeakSpan
Birdies raises $8M
T.I, the rapper, launches Tech Cypha
2019-01-1803 min
The SuccessLab Podcast: Where Entrepreneurs Collaborate for SuccessFinding Success in Radical Candor with Taylor Cavenaugh, co-founder and CEO of PetDeskSometimes as an entrepreneur, you set out to build one thing but end up with something else entirely. That was the case with Taylor Cavanah. A trained physicist, he and his best friend were on the path to building a technology company only to stumble across a gapping need in the veterinary world. Today, Taylor is the CEO of PetDesk, a platform that enables pet care providers and pet owners to connect and manage their pet's care. In this interview, he shares how the company was built, why he prioritizes company culture and the reason...
2018-07-0134 min