Shows
Ground Floor GovernmentUnlocking Opportunities: Internships in Local Government (with Elke Johnson) | Ep. 59SummaryIn this episode of Ground Floor Government, host Hugh Plappert speaks with Elke Johnson, a communication coordinator in local government, about the importance of internships in starting a career in public administration. Elke shares her journey from the private sector to local government, the challenges and opportunities of internships, and the essential skills needed for success in this field. The conversation emphasizes the value of communication, networking, and understanding the budgetary processes within local government, while also providing practical advice for those considering internships.TakeawaysInternships are a crucial entry point...
2026-04-2920 minGround Floor GovernmentThe People Behind Local Government (with Kendal Francis) | Ep. 58SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Kendal Francis, the City Manager of Muskogee. They discuss the dynamics of local government, the journey into city management, the challenges faced, and the importance of communication and leadership. Kendal shares insights on supporting staff, celebrating successes, and the impact of budget decisions on the community. He emphasizes the need for accessibility and transparency in local government and encourages aspiring public servants to find their passion and get involved.TakeawaysWorking in local government is fundamentally about people.Kendal transitioned from a...
2026-04-2821 minGround Floor GovernmentFrom Stay-at-Home Mom to City Clerk (with Lisa Kent) | Ep. 57SummaryIn this conversation, Lisa Kent shares her inspiring journey from a stay-at-home mom to a city clerk in local government. She discusses the various responsibilities of her role, the challenges she faces in public service, and the importance of people skills in her job. Lisa highlights the significance of financial management in elections and the efforts made towards digital accessibility for the community. She emphasizes the need for collaboration across departments and expresses her passion for helping the public navigate city services. Lisa also offers valuable advice for those considering a career in local government.
2026-04-2414 minGround Floor GovernmentFrom TV Reporter to Public Relations Expert in Local Government (with Stu Gooden) | Ep. 56SummaryIn this episode of Ground Floor Government, host Hugh Plappert speaks with Stu Gooden, the PR manager of utilities for Charlotte County, Florida. They discuss the challenges and rewards of working in local government, particularly in the utilities sector. Stu shares his journey from television journalism to public relations, emphasizing the importance of effective communication in promoting water conservation and managing crises. He highlights the need for young people to consider careers in local government and the significance of mentorship and community service.TakeawaysWorking in local government involves unique challenges and responsibilities...
2026-04-2219 minGround Floor GovernmentNavigating Local Government: Insights from a City Clerk (with Marie Balthrop) | Ep. 55SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Marie Balthrop, a city clerk in Texas, who shares her journey into local government, the unexpected challenges she faced, and the skills required for success in her role. Marie discusses the importance of community service, financial management, and effective communication in local government, as well as her proudest achievements in enhancing community facilities. She offers valuable advice for those considering a career in local government, emphasizing the need for a servant's heart and strong interpersonal skills.TakeawaysMarie started her career in...
2026-04-2012 minGround Floor GovernmentFrom Housewife to City Clerk: A Journey of Growth (with Shawn Campbell) | Ep. 54SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Shawn Campbell, the City Clerk of Auburn, who shares her inspiring journey from being a stay-at-home mom to a key figure in local government. The conversation explores the importance of mentorship, the challenges faced in public service, and the impact of community projects. Shawn emphasizes the need for public transparency, effective budgeting, and the essential people skills required in local government roles. She also discusses the significance of ADA compliance and offers valuable advice for those looking to enter the field of local government.
2026-04-1718 minGround Floor GovernmentThe Role of City Clerks in Community Service (with Mark Messey) | Ep. 53SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Mark Massey, the Clerk of Council for Savannah, Georgia. They discuss Mark's unique journey into local government, the vital role of city clerks, the challenges faced in public service, and the skills necessary for success in this field. Mark shares insights on community impact, the importance of empathy, and the evolving nature of local government, especially in the digital age. He also offers advice for those considering a career in local government, emphasizing the need for selflessness and dedication to public service.
2026-04-1521 minGround Floor GovernmentMastering Local Government Communication: Lessons from Green Bay (with Michael Bergman) | Ep. 52SummaryIn this conversation, Michael Bergman, the communication director for Green Bay, Wisconsin, shares his journey from a 26-year career in journalism to his current role in local government. He discusses the importance of effective communication within the city, his goals to inspire both residents and city employees, and the challenges he faces in this new position. Michael reflects on the pace of government work compared to journalism and highlights the surprises and learning experiences that come with being the first communications director for the city. In this conversation, Michael Bergman discusses the challenges and rewards of...
2026-04-1319 minGround Floor GovernmentFrom Temp to City Clerk (with Nicole Gwyn) | Ep. 51SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Nicole Gwyn, the city clerk of Chattanooga, Tennessee. Nicole shares her journey into local government, the challenges she faced during the pandemic, and her role in community engagement through budget hearings. She emphasizes the importance of collaboration across departments and the skills necessary for success in local government careers. Nicole's passion for her work shines through as she discusses the significance of being a clerk and the impact of local government on the community.TakeawaysNicole Gwyn is the city...
2026-04-1014 minGround Floor GovernmentNavigating Local Government Communications (with Shelby Abner) | Ep. 50SummaryIn this podcast episode, Shelby Abner discusses her journey into local government communications, emphasizing the importance of community engagement, navigating challenges, and balancing creativity with budget constraints. She shares insights on effective communication skills, social media management, and offers advice for aspiring local government communicators.TakeawaysShelby Abner transitioned from media to local government communications.Community outreach is a key focus in her role.Infrastructure projects can pose significant communication challenges.Engagement with local businesses is crucial during infrastructure work.The food drive initiative serves 150 families in the community.Making policy...
2026-04-0819 minGround Floor GovernmentThe Journey of a City Clerk (with Rosemarie Call) | Ep. 49SummaryIn this episode, Rosemarie Call shares her journey in local government, discussing the challenges and rewards of being a city clerk. She emphasizes the importance of communication, financial management, and technology in enhancing public access and engagement. Rosemarie also provides valuable advice for those interested in pursuing a career in local government, highlighting the diverse opportunities available and the significance of continuous education.TakeawaysRosemarie's journey began with the Department of Agriculture.She enjoys working with residents and helping them navigate public records.The role of a city clerk involves many...
2026-04-0618 minGround Floor GovernmentThe Power of Storytelling in Civic Engagement (with Sam Toles) | Ep. 48SummaryIn this conversation, Sam Toles discusses the critical role of communication in local government and civic engagement. He shares his unique career journey from Hollywood to local government, emphasizing the importance of social media in connecting with communities. Toles highlights the challenges local governments face in communication, particularly the negativity associated with platforms like Facebook. He advocates for storytelling as a powerful tool to engage the community and improve perceptions of public service roles. Toles also provides insights on how local governments can effectively use social media to share their narratives and connect with younger audiences...
2026-04-0328 minGround Floor GovernmentThe Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ep. 47SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk...
2026-04-0121 minGround Floor GovernmentFrom Crossing Guard to City Clerk (with Tina Mastroianni) | Ep. 46SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Tina Mastroianni, the City Clerk of Providence, who shares her inspiring journey from a crossing guard to a city clerk. Tina discusses the importance of community engagement, the challenges faced in local government, and the role of technology in improving public access to information. She emphasizes the significance of serving the community with a willing heart and offers valuable advice for those considering a career in local government.TakeawaysTina started her career as a crossing guard to balance work...
2026-03-3017 minGround Floor GovernmentMastering Systems and People Skills (with James Mckechnie) | Ep. 45SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning,and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.TakeawaysGood strategic plans include more than just steps and processes.You have to weigh in the finance impact...
2026-03-3016 minGround Floor GovernmentMastering Systems and People Skills (with James Mckechnie) | Ep. 45SummaryIn this insightful interview, James McKechnie shares his unique career path in local government, emphasizing the importance of systems, legal frameworks, and people skills in making a community impact. Discover practical advice for aspiring public servants and the secrets to successful city management.TakeawaysBuilding trust early is crucial in negotiations.Legal frameworks provide essential boundaries for city operations.Knowing your team and communication style enhances cross-functional teamwork.Passion for public service drives daily impact and fulfillment.
2026-03-2716 minGround Floor GovernmentMastering Systems and People Skills (with James Mckechnie) | Ep. 45SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning, and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.TakeawaysGood strategic plans include more than just steps and processes.You have to weigh in the finance impact, the personnel impact, and the legal impact.Navigating systems is challenging due to the people involved.Building rel...
2026-03-2716 minGround Floor GovernmentFrom HR to County Leadership (with Julie Karins) | Ep. 44SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Julie Karins, the Deputy County Manager of Johnson County, Kansas. The conversation begins with Julie sharing her unexpected journey into local government, transitioning from a career in human resources within the hospitality industry to her current role. She reflects on the differences between corporate and public sector work, emphasizing the sense of purpose she found in local government, which she believes has a direct impact on the community's well-being. Julie discusses her responsibilities as a deputy county manager, highlighting the importance of strategic projects and...
2026-03-2522 minGround Floor GovernmentManaging Elections and Community Impact (with Jessica Bailey) | Ep. 43SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Jessica Bailey, the Clerk of the Courts from Porter County, Indiana. Jessica shares her journey from the private sector to local government, highlighting her initial involvement in the Parent-Teacher Organization (PTO) and her subsequent election to the school board. She discusses the significant transition she faced when moving from running a business to managing the responsibilities of a full-time government role, which includes overseeing the court system and elections in Indiana. Jessica emphasizes the importance of community service and the various ways individuals can engage...
2026-03-2313 minGround Floor GovernmentA Passion for Public Service (with Valerie Lemmie) | Ep. 42SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Valerie Lemmie, a seasoned expert in local government with over four decades of experience. Valerie shares her journey into local government, emphasizing her passion for ensuring equitable access to services and education for all citizens. She reflects on her family's history and the importance of quality education, which fueled her desire to work in local government. Valerie discusses the challenges and rewards of her career, highlighting the significance of community engagement and the impact of local governance on everyday lives.Takeaways"I...
2026-03-2026 minGround Floor GovernmentFrom Humble Beginnings to City Management (with Tommy Gonzalez) | Ep. 41SummaryIn this conversation, Tommy Gonzalez, the City Manager of Midland, Texas, shares his journey into city management, discussing the complexities and responsibilities of his role. He emphasizes the importance of strategic planning, community engagement, and effective budgeting. Tommy also recounts significant challenges he has faced, including navigating a firefighter pension fund issue, and highlights impactful community projects that have enhanced local life. He stresses the need for strong people skills in managing public relations and finances, advocating for active listening as a key leadership trait. In this conversation, city manager Tommy Gonzalez discusses the importance of...
2026-03-1823 minGround Floor GovernmentFrom Marine to Mayor: Journey in Local Government (with Nick Edwards) | Ep. 40SummaryIn this conversation, Nick Edwards, the city manager of Joplin, Missouri, shares his journey into local government, the challenges he faces, and the importance of community engagement. He discusses the impact of his military background on his leadership style and the significance of strategic planning in managing city resources. Nick emphasizes the need for collaboration among city departments and the role of location in enhancing city services. He also offers valuable advice for those interested in pursuing a career in local government.TakeawaysNick Edwards began his career in local government after serving...
2026-03-1614 minGround Floor GovernmentFrom Media to Municipal Leadership (with Hombre Darby) | Ep. 39SummaryIn this conversation, Hugh Plappert speaks with Hombre Darby, the Director of Communications and Outreach for Wheeling Township, Illinois. They discuss the importance of newsletters in community engagement, the challenges and rewards of working in local government, and the strategies for effective communication with diverse audiences. Hombre shares his journey into local government, highlights impactful community projects, and emphasizes the need for innovation and adaptability in communication efforts. The conversation also touches on the significance of building relationships and networking within the community.TakeawaysNewsletters can be a powerful tool for community engagement...
2026-03-1316 minGround Floor GovernmentMastering Local Government: Strategies for Turnaround and Impact (with Harry Black) | Ep. 38SummaryIn this conversation, Harry Black shares his extensive experience in local government, highlighting the opportunities and challenges that come with the territory. He discusses his journey from a management trainee at the Port Authority of New York and New Jersey to becoming a city manager, emphasizing the importance of resilience, financial planning, and making tough decisions. Black reflects on his turnaround experiences in Baltimore, where he successfully navigated financial crises and engaged with labor unions to achieve significant reforms. His insights provide valuable lessons for those looking to enter or advance in local government roles. In...
2026-03-1118 minGround Floor Government10 Lessons on Successful Government Tech Projects (with Hana Schank) | Ep. 37SummaryIn this conversation, Hana Schank discusses her journey in local government and the importance of public interest technology. She emphasizes the need for effective technology solutions that address community needs while navigating the challenges of procurement and project management. The discussion highlights the significance of people skills, ethical considerations, and future-proofing technology in government projects. Hana also shares insights on how individuals can start their careers in local government technology, stressing the importance of building relationships and engaging with local leaders.Key TopicsPublic interest technology frameworkChallenges in government tech projectsSuccessful community impact...
2026-03-0924 minGround Floor GovernmentFirefighter to County Manager: A Journey of Public Service (with Eric Mosley) | Ep. 36SummaryIn this engaging interview, Eric Mosley shares his journey from a forest firefighter to a county manager, highlighting the diverse paths to local government leadership, key responsibilities, and the importance of community involvement.Key TopicsPathways to local government leadershipResponsibilities of a county managerCommunity development projectsCrisis management and problem-solvingEngaging with the community and transparency TakeawaysExperience and community involvement are key to a career in local government.Effective budget management involves collaboration with multiple entities.Community projects like the Oak Dusky Conservation Center can be self-sustaining and impactful.Trust and...
2026-03-0617 minGround Floor GovernmentBreaking Barriers in Local Government (with Donesia Gause) | Ep. 35SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Donesia Gause, the first African-American city clerk of Riverside. Donesia shares her journey into local government, the role of a city clerk in advocating for democracy, and the importance of community engagement. She discusses significant projects like the redistricting process and the City Hall Insider initiative aimed at demystifying public proceedings. Donesia emphasizes the need for accessibility in local government and offers valuable advice for aspiring public servants. TakeawaysStepping into local government can be daunting but rewarding.The role of a...
2026-03-0220 minGround Floor GovernmentThe Art of Budgeting in Local Government (with Donald Duncan) | Ep. 34SummaryIn this conversation, Donald Duncan, the city manager of Asheboro, NC shares his journey into local government, discussing the importance of budgeting, the differences between city and county management, and the challenges faced in political environments. He emphasizes the need for effective leadership development and offers advice for those aspiring to enter local government, highlighting the significance of community engagement and understanding local dynamics.TakeawaysMoney management is crucial in local government.Personal experiences shape career paths in public service.City managers have immense responsibility to citizens.County management involves navigating complex political...
2026-02-2624 minGround Floor GovernmentSoldier to City Manager: A Unique Journey (with Dean Huard) | Ep. 33SummaryIn this conversation, Dean Huard shares his unique journey transitioning from a military career to local government. He discusses the importance of networking, the cultural aspects of local governance, and the challenges faced in city management. Dean emphasizes how his military experiences have shaped his approach to leadership and problem-solving in the public sector, highlighting the significance of adaptability and community service in his role as a city manager. In this conversation, Dean Huard discusses the parallels between military decision-making and local government problem-solving, emphasizing the importance of logistics and emergency management. He highlights the unsung...
2026-02-2521 minGround Floor GovernmentHow Do You Go From Student to Clerk? (with Andrew Ghobrial) | Ep. 32SummaryIn this conversation, Andrew Ghobrial shares his journey into local government, detailing his experiences as a clerk of committees and the challenges he faced in election administration. He discusses the importance of transparency, public records, and the skills needed to succeed in local government roles. Andrew also highlights innovations in processes like dog licensing and the complexities of budgeting in a government setting. He emphasizes the value of networking and community engagement for those aspiring to enter the field.TakeawaysAndrew's interest in local government began in high school.He learned about various...
2026-02-2318 minGround Floor GovernmentFrom Youth Council to Local Government (with Caitlan Biggs) | Ep. 31SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Caitlan Biggs, the Assistant Town Manager and Secretary of Little Elm, Texas. Caitlan shares her unique journey into local government, discussing the various roles and responsibilities she holds, the challenges faced during her career, and the importance of community engagement. She emphasizes the need for collaboration across departments and offers valuable advice for those looking to start a career in local government.TakeawaysCaitlan Biggs started her career in local government through a youth council.Her journey reflects the diverse paths one...
2026-02-1619 minGround Floor GovernmentUnlocking Opportunities in Local Government (with Anthony Mejia) | Ep. 30SummaryIn this episode, Anthony Mejia shares his journey in local government, highlighting the various opportunities available for individuals, especially at-risk youth. He discusses his experiences, challenges faced, and the importance of mentorship in developing future leaders in the field. The conversation also covers the significance of budgeting, community engagement, and the skills necessary for city clerks, including navigating complex political landscapes and ensuring accessibility for all citizens. Anthony emphasizes the need for new clerks to seek mentorship and build networks to succeed in their roles.TakeawaysLocal government offers diverse opportunities for growth...
2026-02-1322 minGround Floor GovernmentNavigating a Career in Local Government (with Blaine Oborn) | Ep. 29SummaryIn this episode, Blaine Oborn shares his extensive experience in local government, discussing his journey from finance to city administration. He emphasizes the importance of collaboration, the challenges faced in local government, and the passion required to make a difference in communities. Blaine also provides valuable advice for those looking to start a career in local government, highlighting the significance of mentorship and public service.TakeawaysBlaine O'Byrne has worked in local government across multiple states.He transitioned from finance to public administration to make a difference in communities.Local government offers opportunities...
2026-02-0918 minGround Floor GovernmentFrom Classroom to City Hall (with Angela Allen) | Ep. 28SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Angela Allen, the city treasurer of Inglewood, California. Angela shares her unique journey from education to local government, discussing the challenges she faced, the importance of finance in city management, and her commitment to community engagement. She emphasizes the need for organization and the value of mentorship for those aspiring to enter local government. Angela's passion for public service shines through as she highlights her efforts to improve transparency and accessibility in her role.TakeawaysAngela Allen transitioned from education to local...
2026-02-0515 minGround Floor GovernmentThe Journey of a City Clerk (with Belinda Munson) | Ep. 27SummaryIn this conversation, Hugh Plappert interviews Belinda Munson, the city clerk of Muncie, Indiana, discussing her journey into local government, the modernization of public records, and the challenges faced in her role. Belinda shares insights on the importance of people skills, the intricacies of local governance, and offers advice for those looking to enter public service. The discussion highlights the significance of community engagement and the evolving nature of local government responsibilities.TakeawaysYou can start with local government at the bottom or with experience.Belinda Munson has a diverse background before becoming...
2026-02-0217 minGround Floor GovernmentInnovative Budgeting in Local Government (with Andrew Kleine) | Ep. 26SummaryIn this conversation, Andrew Kleine discusses his journey in local government finance, particularly his experiences in Baltimore during the Great Recession. He emphasizes the importance of innovative budgeting strategies, community engagement, and outcome-based budgeting to effectively manage city finances. Andrew shares insights on the skills necessary for success in local government and offers advice for aspiring professionals in the field. The discussion highlights the impact of local government work on communities and the importance of aligning budgets with community priorities.TakeawaysFinance is crucial for the functioning of cities.Transitioning from federal to...
2026-01-2924 minGround Floor GovernmentThe Role of Public Service in Community Engagement (with Dominique Davis) | Ep. 25In this conversation, Dominique Davis, a city clerk and public affairs officer, shares her journey in local government, emphasizing the importance of public service, community engagement, and accessibility. She discusses the challenges faced in her roles, including crisis management and budget processes, while highlighting the skills necessary for success in local government. Dominique also reflects on her passion for making government accessible and her commitment to nurturing talent within her team.TakeawaysDominique Davis began her career in local government in 2013.Her goal is to make government accessible and transparent.Crisis management can involve various challenges...
2026-01-2623 minGround Floor GovernmentFrom Roller Blades to Township Clerk in Clinton Township (with Kim Meltzer) | Ep. 24It is never too late to start working in local government. Huge Plappert talks with Kim Meltzer from Clinton Township, Michigan, about raising kids, finishing college, and starting a career in politics and public service. Kim shares how Girls State in high school opened a window into creating community, how the Gulf War and concern for her children shaped her desire to help the right people get elected, and how a political science degree at Wayne State connected to real work in local government.ㅤKim explains how a local trustee race, a slate, a last-place prima...
2025-11-2719 minGround Floor GovernmentRebranding, Civic Pride, and Trust in Government in East Hartford (with Marissa Baum) | Ep. 23Details are important, especially when communicating in a local community where things can be taken the wrong way. Hugh Clapper talks with Marissa Baum, head of communications for the town of East Hartford, about being a communication leader for residents and businesses. Marissa shares how a career in marketing, communications, fundraising, and development in arts and cultural institutions led to campaign work, local government, and a passion for telling stories of impact on a day-to-day, micro level.ㅤFrom booties in seats at a free, family-friendly fall festival to earned media coverage, positive brand and reputation ma...
2025-11-2624 minGround Floor GovernmentMarketing and Communications in City Government (with Tai Lieu) | Ep. 22Government careers in marketing and communications bring a different angle than the large corporate world with unlimited ad spends and research tools. Host Hugh Plappert talks with Tai Lieu, a Marketing and Communications Specialist in city government, about moving from psychology, sales, and television advertising into digital marketing and eventually into local government work.ㅤTai shares how experience at a television station, Gnet, and the USA Today Network shaped a deep understanding of digital marketing, targeting individual audiences, and working with multiple local sites. That journey led to political consulting, statewide races in Iowa, and a...
2025-11-2520 minGround Floor GovernmentBalancing Goals, Authority and Community Expectations (with Corey Woods) | Ep. 21A delicate balance between accomplishing goals and bringing everybody along runs through this conversation with Tempe Mayor Corey Woods. Host Hugh Plappert opens with Corey’s path from dinner table conversations about foreign and domestic issues to a city council seat at 29 and then the mayor’s chair. Corey explains the council manager form of government, the limits of mayoral authority and how state law and federal directives can preempt local decisions.ㅤHe shares the challenge of starting as mayor in July 2020 at the height of the COVID 19 pandemic, governing from behind a laptop while trying...
2025-11-2027 minGround Floor GovernmentHow Finance Powers Every City Department (with Matthew Lue) | Ep. 20Finance is the engine that keeps every city department running. In this conversation, Hugh Plappert talks with Matthew Lue, Director of Finance for the City of Columbia, Missouri, about how municipal finance works behind the scenes.ㅤFrom funding challenges to managing public expectations, Matthew shares lessons from his path that began in nonprofit healthcare and led to local government leadership. He discusses how sales tax supports essential city services, how collaboration breaks down departmental silos, and why patience and teaching have become core parts of his role.ㅤListeners will hear about Colu...
2025-11-1917 minGround Floor GovernmentLessons from a 30-Year Career in City Government (with Corrine Lindo) | Ep. 19Opportunities in local government can take you across cities, careers, and decades of service. In this conversation, Hugh Plappert speaks with Corrine Lindo, who shares her story of transition from New York City to Atlanta and the lessons learned along the way.ㅤHer career began in Greenwich Village on the community planning board before joining the New York City Mayor’s Office under Mayor Giuliani. After 9/11, her life and work shifted, leading her to the creation of Johns Creek, Georgia, and ultimately to her current role as Municipal Clerk for the City of Atlanta.ㅤ
2025-11-1821 minGround Floor GovernmentDon’t Make Them Ask You Three Times” (with Guest Donna Reed) | Ep. 18Local government is often described as part-time work with full-time responsibility. In this conversation, host Hugh Plappert sits down with Donna Reed to explore how a call to community service—literally three calls—turned into a seat on the city council. From a Facebook group supporting parents during COVID to a platform for youth engagement, Donna shares how she learned the rules, built relationships, and found purpose in public service. She opens up about navigating politics she never planned to enter, facing $8.6 million in budget cuts, and prioritizing “people over programs.” Her journey is full of real talk, practical compassi...
2025-11-1319 minGround Floor GovernmentA Century of Service in Jackson County (with Chris Walker) | Ep. 17History becomes personal when it shapes your own career. Host Hugh Plappert welcomes Chris Walker, whose deep family roots in Jackson County date back more than a century. Her great-grandfather, August Singler, served as sheriff in 1913, giving his life in the line of duty. Her father and uncle carried that civic legacy forward as mayor and county commissioner, and Chris continued the tradition through her decades of service in county government.ㅤFrom starting as an entry-level employee in 1995 to becoming the elected County Clerk, Chris Walker shares how motivation, work ethic, and family history shaped he...
2025-11-1226 minGround Floor GovernmentBuilding Thriving Communities Through Technology (with Bob Leek) | Ep. 16Technology in local government is more than servers and software—it’s about people and outcomes. In this conversation, Hugh Plappert talks with Bob Leek, CIO of Clark County, Nevada, about how leadership, community impact, and innovation intersect in the public sector.ㅤBob Leek shares stories from a career that’s moved from private industry to public service—from Egghead, Banfield, and Kaiser Permanente to leading one of the largest counties in the nation. He discusses the shift from profit-driven technology to mission-driven outcomes, the importance of “success skills” like empathy and communication, and how Clark County’s...
2025-11-1125 minGround Floor GovernmentTurning Challenges into Change in Local Government (with Dayna Williams-Hunter) | Ep. 15City clerks are often seen as formal and distant, yet behind those desks are leaders transforming their communities. Hugh Plappert sits down with Dayna Williams-Hunter to explore her unexpected path from entrepreneurship and drone photography to public service.ㅤDayna shares how one conversation led her to run for city clerk and discover her calling in local government. She talks about bringing technology and heart together — from digitizing a century of city records to running large-scale food drives. With humor, honesty, and determination, Dayna reflects on serving with neutrality, handling criticism, and leading change with compassion. Her...
2025-11-0623 minGround Floor GovernmentFrom Police Chief to City Manager (with Dr. Jonathan Flores) | Ep. 14A law enforcement career can teach powerful lessons about leadership, accountability, and service. For Hugh Plappert’s guest, Dr. Jonathan Flores, those lessons shaped a 22-year journey from police communications to major crimes investigator and ultimately city manager.ㅤIn this conversation, Dr. Flores shares how his early experience at the McAllen Police Department and his faith-led approach to leadership prepared him to serve his hometown of Pharr, Texas. He reflects on the challenge of transitioning from paramilitary command to collaborative city management, his passion for developing future leaders, and his dedication to public service that star...
2025-11-0523 minGround Floor GovernmentLessons from a Vendor Who Never Sleeps (with Dana Healy) | Ep. 13Being involved in local city government can take many paths. Hugh Plappert talks with Dana Healy of Tightrope Media Systems about her journey from video production to serving the government as a vendor. Dana shares how a high school class accident sparked her passion for video and how that path led to managing television stations, working with nine cities, and eventually supporting accessibility for local governments.ㅤShe describes learning how communication flows differently inside government, the importance of budgets and measurable outcomes, and how leadership transitions can reshape projects overnight. From turning around a struggling te...
2025-11-0417 minGround Floor Government“This is a marathon and not a sprint” (with William Whitson) | Ep. 12Life can throw some wrenches into a career. Hugh Plappert sits down with William Whitson to unfold an interesting career path from Washington DC and the U S E P A to city manager and long-term recovery. The conversation moves through hurricanes back to back, an intergovernmental response to Katrina, Hurricane Harvey in Rockport, Texas, COVID, and flash flooding after the 4th of July. Listeners hear how to make an impact with grants and contracts, how local governments pair up the damage with the available funding, and why a comprehensive plan lands north of $150 million in state and federal...
2025-10-3020 minGround Floor GovernmentServing to Connect People and Governance (with Mayra Rios) | Ep. 11Host Hugh Plappert welcomes Mayra Rios from Brownsville, Texas, a community thriving with growth, culture, and collaboration across borders. As the City Secretary, Mayra shares how Brownsville connects tourism, business, and innovation—from its relationship with Mexico to its partnership with SpaceX’s new city, Starbase.ㅤShe reflects on her path from teaching to law and city administration, revealing how compliance, communication, and compassion shape her service. Mayra describes the role of City Secretary as the hub connecting officials, departments, and residents, especially during election season. Her words highlight the importance of transparency, legal responsibility, and pe...
2025-10-2819 minGround Floor GovernmentElections take over everything (with Aileen Dickson) | Ep. 10“Don’t assume that just because it’s government, it’s boring.” With Hugh Plappert and Aileen Dickson, the path runs from television marketing to a city clerk’s office where elections, records, and public access shape every decision. Aileen traces a move from one computer per department and photocopied council packets to digital operations, Open Troy, and careful exploration of AI for searches. She explains being appointed and confirmed, the shift from paper to electronic records, and why “elections take over everything” as law changes in 2018 and 2022, COVID years, and presidential cycles require agility. Responsibilities span agendas and minutes, FOIA, v...
2025-10-2330 minGround Floor GovernmentThe Youngest Citywide Official in Des Plaines History (with Dominik Bronakowski) | Ep. 9Young, elected, and showing up. Host Hugh Plappert sits down with Dominik Bronakowski, the elected City Clerk of Des Plaines, sworn in at 24 and proud to be the youngest elected citywide official in Des Plaines history. Dominik shares how wearing many hats opened doors, from working full-time in the Illinois State legislature on constituent services and outreach to evenings and weekends in the clerk’s office. From ageism on the campaign trail to proving himself day in and day out, Dominik focuses on transparency, accessibility, and competitive elections. He talks about rolling out translation services for non-English speakers, making it...
2025-10-2121 minGround Floor GovernmentLeading with Listening and Service (with Vanessa Joseph) | Ep. 8How do you turn unexpected opportunities into a lasting career of service? On this episode of Ground Floor Government, host Hugh Plappert speaks with Vanessa Joseph, elected City Clerk for the City of North Miami and practicing immigration attorney.ㅤVanessa shares her journey as the daughter of Haitian immigrants, her initial plan to return to Haiti after the 2010 earthquake, and how her passion for service led her toward immigration law and ultimately public office. She explains how she became bi-vocational, why civic education is central to her work, and how the office of the City Cl...
2025-10-1625 minGround Floor GovernmentAdapting to Change in Local Government (with Shirley Foxx-Knowles) | Ep. 7Changes are challenging. They can make you or break you. They can throw you into an emotional turmoil, and they are important to understand as you develop your career in local government. In this conversation, Hugh Clapper sits down with Shirley Foxx-Knowles, City Clerk of Tampa, to talk about navigating political, system, and career changes.ㅤShirley shares her journey from 16 years in corporate accounting at GTE to more than two decades serving in Tampa’s city government. She reflects on differences between the corporate world and local government, the importance of attitude, and the projects that...
2025-10-1425 minGround Floor GovernmentBalancing Laws, Citizens, and City Growth (with Deborah Sorensen) | Ep. 6On this episode of Ground Floor Government, host David Plappert sits down with Deborah Sorensen, City Secretary of Rowlett, Texas. Deborah shares how rules, laws, and codes shape what cities can and cannot do, highlighting the importance of the Open Meetings Act, the Public Information Act, and election laws.ㅤShe describes the Action Center in Rowlett, a one stop shop for citizens who need help navigating city services, and reflects on juggling multiple roles each week, from preparing agendas and minutes to elections and public information requests. Deborah also talks about leading Rowlett to its fi...
2025-10-0718 minGround Floor GovernmentGovernance Precedes Finance (with Mark Funkhouser) | Ep. 5A pothole crew, a dump truck, a radio system, a streetlight on every corner. Behind each visible service sits an army that buys, maintains, measures, and pays for it. In this conversation, Hugh Plappert speaks with Mark Funkhouser, who connects the nuts and bolts of procurement, budgeting, and performance auditing to parks, safety, clean water, and trash pickup. He shares a Kansas City story where resident surveys, an audit, and a voter-approved bond transformed an outdated streetlight system. He talks about mistakes like a public safety radio purchase that failed frontline users, why the second question in government is...
2025-09-3020 minGround Floor GovernmentFrom Unpaid Intern to Division Head at 23 in Danville (with Rheanna Ollis) | Ep. 4Welcome to Ground Floor Government with David Plappert. In this conversation, Rheanna Ollis shares how a political science path turned into community relations, starting as an unpaid intern, jumping into billing and collections, becoming the first coordinator, and stepping into division head at 23. She talks about juggling social media, uploading city council meetings, a weekly City Council Digest, neighborhood associations, press releases, a video project for the enterprise zone, and working with a graphic designer on target audiences and marketing.ㅤRheanna explains why communication is the hardest part when your target audience is 28,000 people across di...
2025-09-1632 minGround Floor GovernmentWhat does it really take to get PhoneLive up and running? | Ep. 3Joseph Lewin, producer of Ground Floor Government, sits down with David Plappert, the regular host of the show, for a special behind-the-scenes conversation about what it really takes to get PhoneLive running. Many communities struggle to connect with the 20% of people who cannot access livestreams due to broadband barriers. David explains how PhoneLive bridges that gap by integrating seamlessly with existing streaming platforms, provisioning dedicated toll-free phone numbers, and making participation as simple as answering a call.ㅤ📌 What We CoverWhy PhoneLive matters for the 20% of people without broadband accessThe simple 15-minute setup with no ha...
2025-09-0213 minGround Floor GovernmentWhy Phone Access Still Matters for Public Meetings | Ep. 2An estimated 10% of U.S. households lack broadband, and as many as 20% of constituents are unable to access city council, school board, and other public meetings online. In this conversation, David Plappert is joined by producer and guest host Joseph Lewin to explore why live streaming alone leaves too many people out and how phone access bridges the gap.They discuss the limitations of current solutions, from manual conference lines to free services with hidden costs, and highlight how dedicated toll-free phone lines with automation remove barriers for marginalized groups, seniors, and people on the move. Using...
2025-08-1922 minGround Floor GovernmentWhy 20% of Americans Still Can’t Access City Meetings | Ep. 1Local government meetings shape communities, but for one in five Americans, participation is out of reach. In this first episode of Ground Floor Government, producer Joseph Lewin hosts a conversation with David Plappert about why access to city meetings matters and who is being left out. They uncover overlooked groups struggling to connect, including households without broadband, elderly residents, blue collar workers, and families living below the poverty line. The discussion highlights barriers such as resource limitations, technology gaps, and time constraints that keep people disconnected. David shares stories of residents whose lives changed when access became possible, why...
2025-08-1224 minGround Floor GovernmentGround Floor Government | TrailerLocal government is often seen as big ideas, policies, and elected officials making decisions. But the reality runs deeper. It depends on the quiet leadership behind the scenes—those who publish agendas, keep records, manage calm amid chaos, and lead teams to keep the public informed. David Plappert, host of Ground Floor Government, highlights the essential roles of city and county clerks, city managers, communication professionals, and IT leaders. This trailer episode sets the stage for conversations about the real work that keeps local governments transparent, connected, and moving forward. If you have ever been the person making it ha...
2025-08-0501 min
Localization Fireside ChatPhoneLive: The Shocking Multilingual Church Tech That Runs only on Phone Lines!Description: Welcome to Episode 91 of the Localization Fireside Chat! 🚀 In this episode, I sit down with David and Hugh Plappert, the father-son duo behind PhoneLive, a groundbreaking broadcasting company that connects 11,000 churches to their congregations – using traditional phone lines! 📞 Forget AI, apps, and Wi-Fi. PhoneLive is thriving by solving real-world challenges with a legacy-tech solution that offers multilingual broadcasting, scalability, and accessibility like never before. Discover: ✅ How PhoneLive started as a basement project and grew to connect 22,000 worshippers weekly. ✅ Why churches are ditching expensive systems for this simple, phone-based tech. ✅ The surprising opportunities for multilingual communities and the language industry. ✅ In...
2024-12-1741 min
Everything Teams Phone LiveSeason 1 | Episode 24: Everything Teams Phone Live - Microsoft!📢 Join us for an exciting event on LinkedIn Live! Mark your calendars for July 7th at 12 PM PST for Everything Teams Phone Live with special guests from Microsoft.🌟 We have an incredible lineup of experts joining us, including special guests from Microsoft, Jason Waite and Doug Kline! Together, we will dive into a captivating discussion on how Microsoft Teams Phone can revolutionize and enhance your business operations. Don't miss out on this unique opportunity to learn firsthand about the cutting-edge features, functionalities, and countless benefits that Teams Phone brings to the table. Whether you're a small b...
2024-07-221h 03Everything Teams Phone LiveSeason 1 | Episode 24: Everything Teams Phone Live - Microsoft!📢 Join us for an exciting event on LinkedIn Live! Mark your calendars for July 7th at 12 PM PST for Everything Teams Phone Live with special guests from Microsoft.🌟 We have an incredible lineup of experts joining us, including special guests from Microsoft, Jason Waite and Doug Kline! Together, we will dive into a captivating discussion on how Microsoft Teams Phone can revolutionize and enhance your business operations. Don't miss out on this unique opportunity to learn firsthand about the cutting-edge features, functionalities, and countless benefits that Teams Phone brings to the table. Whether you're a small b...
2024-07-221h 03