Shows
MarketPulse: Pros & PioneersCrafting the Right Attitude for Success | Pierre BauzeeEnjoying the Show? Share Your Experience!Pierre Bauzee, Founder of Beyond Satisfaction, joins MarketPulse: Pros and Pioneers to share his invaluable insights on building a high-calibre workforce in the hospitality and customer service sectors. With over a decade of experience managing operations at renowned luxury hotels like the Four Seasons George V and The Landmark London, Pierre reveals how quality-focused recruitment and continuous training are the keys to business success.In this episode, Pierre unpacks the difference between leadership and management, the power of hiring based on attitude and mindset, and...2025-05-0730 min
MarketPulse: Pros & PioneersTrailer - Crafting the Right Attitude for Success | Pierre BauzeeEnjoying the Show? Share Your Experience!Looking to transform your customer service and boost employee retention?In our upcoming MarketPulse: Pros and Pioneers episode, Pierre Bauzee, founder of Beyond Satisfaction, shares the strategies that have helped some of the world's top luxury hotels deliver exceptional service. With over a decade in hospitality, Pierre’s insights are invaluable for any service-focused business.📅 Join us on 7th May at 15:00 UK time to learn:How to recruit for attitude and mindset.Why training your employees is key to re...2025-05-0201 min
Let's Talk Digital MarketingHow To Build The Best Customer Journey And Retain Your ClientsCustomer service and a solid marketing strategy are vital for business success, starting with initial brand awareness to long after the transaction.
During this interview Mike Sharp from Mike's Online Academy and Pierre Bauzee from Beyond Satifaction will be covering together the keys to success to build the best customer journey starting from a powerful marketing strategy to strong customer service methods.
Here's what we will cover:
-Relationship between marketing/advertising and customer service: Understand how intertwined these elements are and why one cannot succeed without the other.
-Customer journey mapping: Dive deep into the path your customers take...2024-01-1259 min
Leading with integrity: Leadership talkEp.76: Your Team Are the Customers of Your Leadership: How A Customer Service Mindset Makes You A Better Leader, with Pierre BauzéeHow can a customer service mindset transform you into a better leader?
Welcome to The Heart of Leadership: A People-First Journey; a month-long exploration of people, how to best lead and support them. This month on Leading with integrity, we're focusing in on the one single aspect that is central to understanding great leadership: People. In the first episode of the month, I'm joined by customer satisfaction expert Pierre Bauzée, and he will be talking us through the secrets and pitfalls of customer service, how it can benefit a business or team, generally sh...2023-11-011h 05
Enhance.training4 Practical Steps to Deliver Great Customer Service – Essential to Improve Relationships with Internal and External CustomersDeliver great customer services and you will be liked and appreciated. As a manager or a business owner, knowing practical steps to deliver great customer service is super important. When thinking about ways to deliver better customer service, we usually think about external customers or clients. Great customer service is just as important internally. As managers, our teams work with many colleagues within the business, each of which should be considered for as part of providing great customer service.Deliver great customer service, and our external customers are much more likely to want to use ou...2023-09-1735 min
Adventures In NetworkingHow to stand out while networking. The ONLE Networking Show EP23 with Pierre Bauzee.Kelly and James reveal their top tips for how to leave a lasting impression at your next networking meeting to ensure that people remember you and your business for the right reasons. Plus an interview with Pierre Bauzee of Beyond Satisfaction reveals how working at The Four Seasons instilled in him the power and importance of customer service which accelerated the development of his own business.
The ONLE Networking Show is proud to be sponsored by The Mayflower Theatre in Southampton. The Mayflower is a live entertainment venue which attracts more than half a mi...2023-08-2139 min
Let's Talk Digital MarketingCustomer Service Specialist Pierre Bauzée From Beyond Satisfaction
In this episode of Let's Talk Digital Marketing, I catch up with customer service expert Pierre Bauzée From Beyond Satisfaction.
Pierre shares great insights with me that will take your business and your marketing to another level!
Connect with Pierre:
Linkedin : https://www.linkedin.com/in/pierre-bauzee-233b058b
Website https://www.beyondsatisfaction.co.uk/
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Send in a...2023-04-1640 min
The Be Better BroadcastCustomer Success Secrets In The NEW Economy | Pierre Bauzee & Brandon EastmanYour current clients hold the key to your future clients. Creating strong systems in your business around client success is the MOST important thing to focus on when building your business and enrolling new clients! Pierre Bauzee, founder of Beyond Satisfaction, will show you exactly how you can nurture your existing clients in order to create and enroll NEW business as well as the importance of customer satisfaction in your business!Brandon helps corporate teams boost sales performance and unleash confidence. Learn more here 👉🏻 https://thebrandoneastman.com📘 Connect With Pierre Bauzee:LinkedIn: https://www.linkedin...2022-10-2757 min