Shows
Service X-FactorFrom Paper to AI: Transforming Service Operations with the Pierre HulsebusWhat happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution.Pierre Hulsebus takes us back to 2002, when field service technicians relied on complex offline synchronization and paper-based processes. With the warmth and wisdom that comes from over 20 years in the trenches, he reveals how the mobile revolution transformed not just how technicians work, but fundamentally altered customer expectations. Remember Palm Pilots? Pierre does—and he walks us through the journey to today's powerful pocket computers that handle everything from photos to customer si...
2025-06-2554 min
The Digestible Dynamics PodcastOptimized Service Efficiency with D365A complete customer experience incorporates more than just the buyer's journey. Troubleshooting and product maintenance are also critical factors that keep customers coming back and build brand loyalty. The expectations of a great customer experience are higher than ever, and as products are becoming more connected and involving more technology, maintenance is requiring greater expertise. Dynamics 365 Field Services provides the ability to assign the appropriate resources at the right time and can help companies go from reactive to proactive to predictive with their Field Service needs. This week's guest discusses Dynamics 365 Field Service and how it empowers organizations to...
2022-09-1221 min
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasStrategy Or Tractics - What is the DifferenceAbout 2,500 years ago, Chinese military strategist Sun Tzu wrote “The Art of War.” In it, he said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Tactics and strategy are not at odds with one another—they’re on the same team. (And they have been for many centuries!) Here’s how we define the tactical vs. the strategic: Strategy defines your long-term goals and how you’re planning to achieve them. In other words, your strategy gives you the path you need toward achieving your organization’s mission. Tactics are much more conc...
2022-03-142h 09
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasWhat's Up - What's So - Let's Go And Pop TartsCustomer service tips for management and operations leaders Provide first-class training Set your standards high Have a clear escalation pathway Create a culture of excellence Use tools that boost speed and efficiency Be Smarter about automation Measure and analyze customer feedback Use closed-loop feedback Listen, understand and take action = What is Up? What Is So? LETS GO!--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-12-231h 40
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasSkills for Front Line Customer Service People and Bad Advice AKA Conventional Wisdomhow to become a great customer Service Pro. - Why customer service is important? Why customer service is your job too? Why customer service language is used? Why customer service matters? Why customer service is so important to an organizaiton? Be willing to learn Admit Mistakes Be Solution Focused Communicate Clearly Be Human Know Your Products And Services Improve Your Technical Skills Use Positive Language Learn and Empathize with your Customers Active Listeningare customer service jobs good are customer service jobs hard are customer service calls recorded--- This episode...
2021-11-291h 42
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas21.15 The Pros From DoverWhat does it mean to be a professional in sales? In this episode I will give you 10 pieces of advice that will help you stay consistently at the top of your sales game, skills that will stay will you your entire career. Manage Your Time Effectively Leverage the Right Technology Never Stop Prospecting Perfect Your Objection Handling Use Empathy to Connect Focus on Quality Instead of Quantity Stay Consistent and Have Integrity Use a Repeatable Sales Process You Can Measure Seek Out ReferralsPlus the Stack of Stuff and the Rombus of failure.--- This episode is s...
2021-11-231h 46
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas21.14 5.3 Tips For Beginning Sales People and Building Your Light SaberWhen we last left our hero he was working building a list of 5 Great tips for Beginner Salespeople. Enjoy the rundown.1. Know Everything About Your Product2. Understand the Prospect’s Pain Points3. Know Your Customer in Advance4. Always Follow Up5. Use Rejection as an Opportunity5.1 Build Your Light Saber5.2 What is a Prospect Really Thinking5.3 Superstar of the Month--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-11-131h 22
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasPDP - Why Pictures Of Dead Presidents Matters & 7 Things That Help Improve Sales ProductivityStay tuned for the top 7 things that help improve Sales Productivityand (c) Pattent Pending "Stack - o - Stuff" Zillow lays off 2000 and writes down 350 million PDP's The unsurprising why people are quitting and changing jobs.... Um your management team probably just sucks... For all the Rush Fans, of which I am one... This episode is dedicated to the greatest drummer ever because it is Episode 21-12 We’ve taken care of everything The words you read The songs you sing. ------------------------------------- This episode is sponsored by · A...
2021-11-041h 07
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas21.11 It Goes To 11We made it to episode 11!!!! More Tips on Retention. What is the upcoming EV market going to do to labor markets? How about 3 Things to consider when managing customer surveys. Why Customer Satisfaction Sucks and Loyalty is EVERYTING!--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-10-271h 00
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas21.10 It Will Go To 11?When we last left our hero Pierre was trying to decide whether to stay with his current Satellite provide. Will he stay or will he go? What will XM Radio say, will he get a discount? Or will he just scrap it all and just go back to his old 8 track tapes. Tune in and you will find out. Ok... Here we are # 10. I said if I got to 10 episodes then I would make it a real deal. So here we are good to go ready to launch. In this episode....1) The last 3.4 best tips on improving...
2021-10-191h 17
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas1.9 Mom Why Am I Not The Most Important Assets?Next 3.5 Ideas to curb customer churn, and create retention opportunities. Use the Mom Test Underpromise and overdeliver Establish real relationships with your customers Be consistent with your communication Put your customers front and centerSalespeople make good money and get to help customers solve problems. So why doesn’t anybody want to do the job?Demand for sales roles has shot up as companies emerging from the pandemic switch to growth mode, but recruiters say they struggle to convince people to make sales a career.What is CRMWillians Astudillo is my he...
2021-07-291h 20
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas1.8 Think Weekly or WeaklyWhat does SpaceX, Uber, Lift, and the Federal Aviation Administration have to do with hacking? Customer Retention is all about Loyalty, Ideas to build Customer Loyalty. Where to hunt and where to fish and ideas for business growth. Pierre reviews his Stack-O-Stuff to with a growth mindset and will generate new biz ideas. Have fun. Grab a cup of coffee and lets have a chat.--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-07-2345 min
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas1.7 - Leading From The Behind - Sales Insights and IdeasBusiness Insights and Sales Ideas for Business Development, Sales People and Business Builders. Google Certification and how to make 99 K as a contractor 250 billion Government Program for Tech Research Salma Hayek - False Advertising Leading from Behind - Why Is this Important Improve Customer Retention - The First 3 ideas of 28--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-06-141h 04
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas1.6 I Moved My Defeatured CheeseCustomers and Prospects love choices. Helping people choose is really at the heart of a success. Nobody wants to be sold to, but people love to buy. This episode we are going to talk about choices, and feeling of being in control that people want. So instead of wrestling for control, help people with making choices. Instead of limiting choices, flood the prospect with a lot of possibilities and choices then figure out a way to win with any option they choose.Practical insight and business development ideas from a 30 year technology sales expert. Weekly topics ranging from s...
2021-05-3154 min
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasSlightly Below AverageI was below average, at least according to a bunch of "Bean Counters" at AT&T. How do you feel about "Stack Rankings" your sales people. Fire the lowest performers? Or coach them up? Let's see what Pierre has to say about selling into commodity businesses, like Lumber or Energy. Where should you hunt and when should you look for better grounds? In this episode we are talking about bean counters, the head shed, and lumber. And hopefully you will figure out how not to be average... :-) Check out the Stack-0-Stuff to keep up with all the fun. ...
2021-05-201h 10
Hustle Is The Hack - Technical Sales Insights, Strategies and Ideas7.3 Needful Things For Selling or Business DevelopmentI am revealing the 7 things that you need to know about as a business development person. Selling or Fundraising # 4 is great. Also I answer the burning question, "What is an IOT?" and "Why do I need one?" Podcast is focused on helping you build a business development career. Commercial Sales to Fund Raising aspiring professionals will appreciate the insight from a 35 year sales veteran. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-05-111h 27
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasI am a PromiseMonthly Stack of Stuff review. What do I mean when I say "You Are A Promise"? What is the impact of Biden 2.3 T infrastructure? Is there any potential business opportunities in this bill? What are the 5 words that Bezos wrote that put Toys - R - Us out of business? All this and more will be answered. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-04-2746 min
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasNumero Dose - The InterviewNumber 2 - In this episode we interview Pierre Hulsebus, very cool eigh? Gonna ask him the big five questions. He also goes into the stack of stuff and Dynamics Daily. Worth the effort this week. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2021-04-221h 17
Hustle Is The Hack - Technical Sales Insights, Strategies and IdeasHonestly - Numero UnoLet's be honest, how important is being committed to the truth? I'd say it is critical. Infact when you lie to a prospect you not only destroy your trust with a customer, you suck a bit of your soul out. Do this too often, and you will hate yourself, and everyone else will feel the same. What is the #1 rule about being in a sales career? Staying in the game. Don't get kicked out because you broke trust. We are going to talk about Honesty and Politicians, and one of the 12 rules for life. --- This episode is sponsored...
2021-04-1648 min